[Q] Video and audio out of sync - Netflix - Huawei Ascend Mate 2

I picked up a HAM2 from Amazon this week. So far I like everything with one big exception -- audio and video on Netflix and Youtube seem to be out of sync. One of the main reasons I purchased a phone this big was for watching video. I do see at least one other review on Amazon that mentions this problem. I *did* apply the update that was released 10/8 but this didn't fix the sync issue. I've also tried changing the power settings in case the CPU was being throttled and causing this; this did not help.
Do I have a bad phone or is this everyone's experience with Netflix and this device? I chatted with Huawei tech support and was told "Unfortunately, we do not have a fix for third party applications not working correctly with the device. "

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[Q] flash video sync

I played with NT in-store the other day, and while the framerate was pretty smooth unlike the hiccups I got on the NC, the audio was still out of sync on several sites. I went to thewb.com (home of free streaming Pushing Daisies) and comedy central (daily show and colbert), and while the store wasn't exactly quiet, I was able to detect some slight loss of sync.
I couldn't test Netflix/silverlight at the time, but I was wondering about you guys' experiences w/ streaming video. Is that pretty common with random flash video out there? Has anyone used any intermediary PC-to-tablet streaming solutions like tversity or playon and had a better experience with a content that was otherwise problematic?
Thanks.
Had this problem when I got it. After a Flash update everything worked OK. My guess is that the Flash player in the store is the shipping version.
I am curious if folks who had this problem have also seen it fixed with the market flash update. It didn't work for me, any others with better luck?

Netflix problem

Hello,
I flashed the new, official build of ICS for my U.S. Tab and Netflix has been having issues since I did it. It never had problems before, but now the video consistently freezes when I try to watch. Things run fine at the beginning, but the video stops after like a minute and the audio continues on as normal. This is the only problem I've encountered so far. Any suggestions on how to fix this?
There are a cpl of threads open on this one...have a look around for details. One work around if its freezing on HD is to lower the quality in the app...you could also try clearing cache. Search the forum and you'll find the threads...sorry I'm being lazy, about to run out...good luck!
For me nothing worked but switching to "better quality" in the Netflix account settings (Manage video quality). -> http://forum.xda-developers.com/showpost.php?p=29623239&postcount=40

Clone and netflix issue

I have a new 1.5g dual sim clone s4. It is running Jellybean 4.2.1. Everything works well except for Netflix. Youtube runs great, video capture is good. I read the forums and did a search, most of the info is before this type of chip is used. I need help fixing the phone. netflix will only do audio, and it will show the captions. We can use the tool bar to fast froward the movie and it will show the movie clips, yet when it buffers to that point in the movie it will buffer and the screen goes dark (video won't play at all) but my question is this, WHY? what had occurred in the chinese making these knockoffs that this would happen? I have tried older versions of Netflix, called netflix, troubleshot the phone with them and no luck.
I have rooted my kindle, I have rooted my HP pad, but this seems to be a minor issue with the phone and 4.2?
Simply reloading a new rom or "here's a new download" doesn't answer the question of why is this happening???? Is it a simple fix I am not seeing? These phones are unlocked and supposedly rooted already, what am I missing? Thanks from a father who wants to learn............

4th Gen 8.9 HDX OS5 steaming app video playback issues.

All, I updated to OS5 a couple of weeks ago and since then I noticed that a few streaming apps seem to not function. I originally noticed the Showtime Anytime app wouldn't stream properly. The audio would play fine but the video would freeze and skip around. I don't use this app often so I figured maybe an app update would come later. Well, yesterday I tried to use WatchESPN and it was doing the same. It is a little different though as I can reboot the device and if I start WatchESPN right away I can watch something, but if I close the app and come back into it, it again does the freezing. Additionally, last night I tried to watch the GOP debate on the Fox News app and it did the same thing as the Showtime app. I did a factory reset to see if maybe something got hosed, but upon reinstalling the apps, I get the same response from the video. Again, the audio is fine. Normally I would think that the App is causing the issue but with multiple apps it looks like maybe a video rendering issue with the OS5? Can someone else test these apps and let me know what you are seeing? All of these apps worked fine before doing the upgrade. Hulu, Netflix, TWC and other apps work fine. Thanks.

LGV30+ video playback problem

I'm looking for a solution for a video playback problem my LG-H930DS (SEA) has after the 8.0 Oreo update. When I start the phone everything is working well, but after a few minutes of normal usage the built-in videoplayer cannot play video recordings made by the phone itself. It says "Cannot play video - This file type is not supported" Then I have to restart the phone to get it working again. But it fails nearly every day. I wouldn't mind this failing because I can choose a different app to play the gallery videos, but the problem is that Snap-chat videos fail to play as well when this happens, until next restart. That's the bug I cannot have. Also when the phone gets into the state of not playing videos, the ringtones and alarm clock make no sound.
To start the problem I only have to open a few random web pages in chrome, open the gallery a few times, play some videos , and in a few minutes of this usage video playback crashes. MX player, VLC and youtube still work though.
I have done a lot of troubleshooting for this problem:
Full restore of the phone
Flashed different firmwares, H930DS20b, H930DS20d, and the european variant H93020d
Tried with no apps installed, other then preinstalled ones
Tried it in safe mode
But the problem always remains.
I always use the same google account. And after upgrading to 8.0 the problem does not seem to start until I restart the phone for the first time, after that it's constantly failing. Don't know if it starts when the memory gets close to full or not, but nothing else is failing on the phone.
I have now downgraded my phone to the Android Nougat 7.1.2 (H930DS10d) and this problem is not there, no matter how hard I try to replicate it.
I can only find one link on google where this problem is reported. (problem #6)
I have contacted LG Support, and they had never heard about this, and wanted me to send my phone in for repairs. But I'm not willing to pay for shipping from Europe to Asia, if this is just a software problem.
Is someone else getting this problem, or does know a fix or a workaround for it? Or is there a way for me to view the errors the phone is running into?
Sorry for the long post, hope someone is willing to read it and give me a little help
I finally found out what the problem is. It's actually just media files in the storage I use every day. These files only contain audio, but have the extension .ts. Video playback on the phone fails because the gallery is trying to create thumbnails of them to display. The workaround for the problem was to place a .nomedia file in the folder containing those files, to hide them from the gallery. After that the problem stopped. I've been using these files for years, and it has never been a problem until Android 8.
have you tried some other video player?
stock one is quite basic and thin.
Hi, yes I do use another players, but the gallery is failing video plaback in snapchat and stopping ringtones and alarms from working aswell, without using the stock player.
Same problem here with LG V30
I have the same problem with my phone I have the T-Mobile V30 and I have the same issue. I figured out not to take videos in 4k [email protected] works fine. But the moment I create a video at 4k it either starts playing and stops midway with sound continuing to play with frozen picture or it just says it doesn't support the video.
I've been using LG phones ever since the G2 and never had any other phone or any problems with them. This one though is getting really annoying.
I hate these Q&A format threads with a passion. I wish people would just open regular threads...
Jopson said:
I have the same problem with my phone I have the T-Mobile V30 and I have the same issue. I figured out not to take videos in 4k [email protected] works fine. But the moment I create a video at 4k it either starts playing and stops midway with sound continuing to play with frozen picture or it just says it doesn't support the video.
Click to expand...
Click to collapse
Have you tried other video players like VLC, MXPlayer?
Yes sir I did many players and VLC is always on all my devices and it also gets stuck. I'll try the .nomedia file and see how that works
And I have a problem with the smoothness of video playback in gallery, whether it's a bluray movie in mp4/mkv FHD format, or from camera in FHD or in 4k is always on Android 8.0 I have a delicate jam, how would he lose single frames every 0.7sec ~ 0 , 25sec. I came back for testing on 7.1.2 and it is perfectly smooth always, as soon as I updated to 8.0 version 20d or the latest 21h there are jam ... how b was an oreo error, quite a few friends did not catch up with this problem, I'm a perfectionist and I look at every detail whether it's a video or sound, that's why I chose the highest model of the phone.
LG releases more patches (already 4) and as soon as it appears oreo are staples. You can see that this is a pfroblem with support for video caps because MX Player also has micro jams on the hardware codec.
Interestingly, youtube is fluid.
I only hope that the Android Pie will be improved.
I'm having the same problem as well please let me know when you will find the solution to this problem of smoothness of video
At first it was running smooth AF but after some time i noticed the problem after 1 day of use.
Reseting the phone didnt work.

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