Hi, everyone!
I'm G850F owner, and I have quiet noise/hissing in top speaker during calls. It's there all the time GSM is working, including tones before pickup.
It sounds like old radio receiver between stations. Doesn't disturb phone calls, however it's still very annoying. Not everyone hears it.
It's constant volume level, independent of call volume, so it's best heard when volume is at minimum and between dial tones. Same sim-card sounds ok in other phones.
I've heard about "Comfort noise" thing, but not sure that is it: I've tried 10+ different phones and smartphones, and only 1 old Nokia sounded like that. And it's not comforting at all
I've even went to shop and they gave me another device to test - same result. Device was from same batch as mine, however.
So... the question is: do you hear it, how is it comparing to other devices, and do you have some more information?
P.S. When recording call and then listen to recording using same speaker - no noise. So it's either interference from GSM module to speaker, or I don't know what ) Maybe it's software? Then there should be a way to remove/lower it.
SnipER.UA said:
Hi, everyone!
I'm G850F owner, and I have quiet noise/hissing in top speaker during calls. It's there all the time GSM is working, including tones before pickup.
It sounds like old radio receiver between stations. Doesn't disturb phone calls, however it's still very annoying. Not everyone hears it.
It's constant volume level, independent of call volume, so it's best heard when volume is at minimum and between dial tones. Same sim-card sounds ok in other phones.
I've heard about "Comfort noise" thing, but not sure that is it: I've tried 10+ different phones and smartphones, and only 1 old Nokia sounded like that. And it's not comforting at all
I've even went to shop and they gave me another device to test - same result. Device was from same batch as mine, however.
So... the question is: do you hear it, how is it comparing to other devices, and do you have some more information?
P.S. When recording call and then listen to recording using same speaker - no noise. So it's either interference from GSM module to speaker, or I don't know what ) Maybe it's software? Then there should be a way to remove/lower it.
Click to expand...
Click to collapse
Hmmm i do not know what it is. But just FYI I have come across a few threads about this issue for the Alpha on a Swedish Android forum (Swedroid) . A couple of people there are having this issue. So far I have not seen any solution.
Interesting! Just got mine and I have the same problem. So it's just us or everyone has that problem? When I use the earphones it gets a whole better! Is it common or I should return mine asap?
Common unfortunately. I've got used to it ) Not all people hear it at all.
SnipER.UA said:
Common unfortunately. I've got used to it ) Not all people hear it at all.
Click to expand...
Click to collapse
That's a pity coz I was almost sure that I got the perfect phone except from that apparently! that sound of a frying pan drives me nuts! Anyway since everyone has the same issue and I don't have a faulty one I can get used to it! Thanks a lot for replying!
Related
Ok...
I haven't found anyone else that would admit to trying these headphones with my phone (Dopod 838 Pro).
The headphones themselves are pretty cool. They fit pretty well, don't look toooo dorky, and the buttons click nicely etc. I haven't had them go flat on me yet. They could have come with a protective case though, and you have to take the microphone off to charge them, and I'm always afraid I will lose it.
When I first got them, they sounded crap. AM radio crap. I updated them to the latest firmware from the BlueAnt website (what a drama).
Tested, and they worked ok with the dongle - not exactly hifi sound, but the quality was ok to listen to.
Next I called BlueAnt HQ here in Australia, and after getting put through to a tech support guy he told me "They should work fine, I tried them with an iMate JasJam - no problems. Do a reset and try re-pairing them" (Duh).
Then I called the Dopod support line in Australia. During business hours. It goes through to an answering machine that doesn't even have an introduction message. Left a message. No reply.
Just as I was about to return them, I found the A2DP software tweak/patch on the wiki. First let me just say:
AAARRRGHHHH! What they hell are Microsoft thinking? Why have a registry setting \HKLM\StereoMusic\MakeMyMusicSoundLikeCrap=1 setting in the first place, and THEN why ship all phones with that enabled as the default? How many people have returned perfectly functioning Bluetooth headsets because of that? STUPID. I reckon Microsoft/HTC owe BlueAnt (and others) a truck load of money.
Secondly, that helps. Music is now stereo. I've been using them every day for a few weeks now. The bad news:
1) The quality is still very poor. There is a metallic hissing/sizzling/sibilance sound, especially noticeable on female vocals, which sounds (to me) exactly like a poor bitrate encoding error. The quality is much worse than when I pair it to the dongle it came with. I suspect it is the phone (or the MS BT stack) at fault not the headset. I would really like to be able to fix this.
2) With Wifi enabled, the music cuts out every few seconds. Unlistenable.
3) With Wifi disabled, I get the occasional glitch. I can live with that (if I must)
4) Using the headset profile during a phonecall, the sound I hear isn't too bad (a little muffled) but people tell me I sound really distant and hard to hear.
5) The AVRCP support is dodgy. Most of the time it works. Often when I first hit Play, it plays for a few seconds and then stops. I have to hit Play/Pause again and it starts. Track seek and volume up/down seem to work well. Answering a phone seemed hit and miss at first, but seems to mostly be working now. Not sure if this is the phone or the headset.
The iMate JasJam listed in the compatitabilty section of the BlueAnt website, but the Dopod 838 Pro is not. I emailed BlueAnt with my findings, and suggested they add the A2DP hack to their FAQ for other users. Hasn't appeared yet.
So, my questions:
1) Has anyone tried these headphones on a Hermes device? Does your experience mirror mine? Or is one of my devices faulty? Is the voice quality on the headset profile ok?
2) Is there a Widcomm (?) stack that works on the Hermes that may fix the problem, or...is it likely to be any better with WM6?
3) Does anyone have an A2DP headset of any brand working on a Hermes with "Crystal clear CD quality sound" like it says on the box the headphones came in. If so, what brand? If it is possible to get a good sound out of the MS BT stack, it might be worth pushing BlueAnt to release a new firmware to fix the issues.
4) Would a Bluetooth 2.0 headset give a better result? (Is it a bandwidth issue?)
Any replies would be helpful.
Thanks guys,
Zilch.
Yep I have an X5 unit connected to my Imate Jasjam and have not updated the firmware.
Yes it did skip when I first tried it but after a bit of experimenting, discovered turning off WiFi fixed it.
Yes it was mono till I did the reg hack to make it stereo.
No I don't get any hiss and think the quality is great (I know this is subjective but I tested female vocals as you suggested and they were great -Croncrete Blond, Eurythmics, Dyvinals, and even Chris Issac)
You may want to go here http://blogs.msdn.com/windowsmobile/default.aspx to realise the complications/dificulties the Ms WM guys are up against. I am sure they had a good reason to set the default to mono (maybe some devices didn't work at all with it set to stereo)
I would have to suggest there are other issues with your setup that are compromising the playback quality. I honsetly am impressed.
I don't use it as a phone headset as I use the X3 model to connect to two phones (I like Blue Ant stuff), so I can't comment on the mic quality.
When you consider that most people are having a nightmare with their stereo headsets (read the Widicom thread, if you have a lifetime to spare), then I am totally impressed with Blue Ant.
Sorry to have to disagree with you.
esseff said:
Yep I have an X5 unit connected to my Imate Jasjam and have not updated the firmware.
Click to expand...
Click to collapse
Thanks for the reply!
Yes it did skip when I first tried it but after a bit of experimenting, discovered turning off WiFi fixed it.
Yes it was mono till I did the reg hack to make it stereo.
No I don't get any hiss and think the quality is great (I know this is subjective but I tested female vocals as you suggested and they were great -Croncrete Blond, Eurythmics, Dyvinals, and even Chris Issac)
Click to expand...
Click to collapse
Hmm...ok. Are you saying that the quality from your JasJam is the same as if you used the supplied Bluetooth Dongle that comes with the X5? (That's my goal currently)
If so, maybe there is some sort of configuration difference between the JasJam and the Dopod. (The JasJam is on the compatibility list, and the support guy did say he had used it ok)
I'm not just being an anal hifi buff here. The sound quality is obviously poor, and quite noticeable. You probably don't have it, but if you listen to the track 'Lithum' by 'Evanescense' it makes you cringe when the vocals come in (the piano sounds relatively normal. It's noticable in all tracks, but specifically in tracks like that.
Did you use this utility to tweak the A2DP sound settings? Or edit the registry manually (if so, can you tell me what settings you used?)
You may want to go here http://blogs.msdn.com/windowsmobile/default.aspx to realise the complications/dificulties the Ms WM guys are up against. I am sure they had a good reason to set the default to mono (maybe some devices didn't work at all with it set to stereo)
Click to expand...
Click to collapse
I don't really accept that as a valid reason. Sure they have problems. The least they could do is make a user tweakable UI to change that setting. It's not acceptable to have a protocol designed for stereo music set to mono and no way for a user to change it.
I would have to suggest there are other issues with your setup that are compromising the playback quality. I honsetly am impressed.
Click to expand...
Click to collapse
Ok, good to know. I haven't given up yet!
Sorry to have to disagree with you.
Click to expand...
Click to collapse
Not at all! Thanks again for the reply.
Edit: If you get a chance, can you do me a favour and check if yours is the H1 or the H4 model? (First two digits of the serial number, under the battery of the left headphone).
Zilch.
esseff said:
Yep I have an X5 unit connected to my Imate Jasjam and have not updated the firmware.
You may want to go here http://blogs.msdn.com/windowsmobile/default.aspx to realise the complications/dificulties the Ms WM guys are up against. I am sure they had a good reason to set the default to mono (maybe some devices didn't work at all with it set to stereo).
Click to expand...
Click to collapse
Ehh... they could pay up and get a proper BT-stack from Widcomm....
Zilch said:
Thanks for the reply!
Hmm...ok. Are you saying that the quality from your JasJam is the same as if you used the supplied Bluetooth Dongle that comes with the X5? (That's my goal currently)
If so, maybe there is some sort of configuration difference between the JasJam and the Dopod. (The JasJam is on the compatibility list, and the support guy did say he had used it ok)
I'm not just being an anal hifi buff here. The sound quality is obviously poor, and quite noticeable. You probably don't have it, but if you listen to the track 'Lithum' by 'Evanescense' it makes you cringe when the vocals come in (the piano sounds relatively normal. It's noticable in all tracks, but specifically in tracks like that.
Did you use this utility to tweak the A2DP sound settings? Or edit the registry manually (if so, can you tell me what settings you used?)
I don't really accept that as a valid reason. Sure they have problems. The least they could do is make a user tweakable UI to change that setting. It's not acceptable to have a protocol designed for stereo music set to mono and no way for a user to change it.
Ok, good to know. I haven't given up yet!
Not at all! Thanks again for the reply.
Edit: If you get a chance, can you do me a favour and check if yours is the H1 or the H4 model? (First two digits of the serial number, under the battery of the left headphone).
Zilch.
Click to expand...
Click to collapse
I haven't used the dongle for a long time but when I did it was thru my HiFi playing CDs not MP3 so there may have been a difference in quality but never bothered to compare as I never had a problem with the playback quality from my Imate.
I did a manual reg fix using the wiki recommendations of 48 and 0.
I have model H1.
You may be right that the Imate is configured a little differently but I also run it very clean.
I have so few problems compared to what I read that I feel embarressed that I'm so lucky. As an IT consultant I just luv it as my work phone - I use VPN, Terminal Services, WiFi, Push Email, internet access, etc... and it's a phone! Constantly impressed.
Rant>
Can't believe the way people on this forum butcher their devices and end up with something that is full of broken things... oh but I'm sooooo cool because I have WMXL .20.1 with radio rom 6.47.803 - don't care that nothing works anymore. Juss wanna be soooo cool.
esseff said:
I did a manual reg fix using the wiki recommendations of 48 and 0.
Click to expand...
Click to collapse
Did you set a bitrate?
I have model H1.
Click to expand...
Click to collapse
I wonder if this is the difference. Mine is an H4 version.
You may be right that the Imate is configured a little differently but I also run it very clean.
Click to expand...
Click to collapse
Just for the record, I got the headphones a few days after I got the phone. The only thing I had done was put my SIM card in, copy a few MP3s and change the default theme (since the Dopod one is grey).
There were no mods/hacks/cooked ROMS/tweaks etc. Just the ROM it came with which is also the latest version on the Dopod website. My phone is supplied to me by work, so I need it to be as reliable as possible - I can't afford to mess around with it. (Which is one of the reasons I resent having to edit the registry to get some stereo headphones to play in stereo)
Note: Today I have a few apps installed. An RSS reader, train timetable, TomTom etc. Only hack is the registry change for A2DP, and a util which sets the soft input to Block Recognition mode on startup. None of these seem to have affected the quality of the A2DP stream in any way though.
Unless I can try my headphones with someone's JasJam, or another Dopod I'm not sure I'm going to be able to narrow down the issue. I think it has to be a difference in the X4 hardware/firmware or an issue with the Dopod ROM (compared to the JasJam one)
I have so few problems compared to what I read that I feel embarressed that I'm so lucky. As an IT consultant I just luv it as my work phone - I use VPN, Terminal Services, WiFi, Push Email, internet access, etc... and it's a phone! Constantly impressed.
Click to expand...
Click to collapse
I have it as a work phone too - and work in IT. I haven't had any issues with it except Windows Media Player losing the tracks on the storage card, and the device locking up from time to time (this is always when I am not using it - it is turned off and does not turn back on). Overall it's a great phone!
Rant>
Can't believe the way people on this forum butcher their devices and end up with something that is full of broken things... oh but I'm sooooo cool because I have WMXL .20.1 with radio rom 6.47.803 - don't care that nothing works anymore. Juss wanna be soooo cool.
Click to expand...
Click to collapse
Dude. You are hanging around the xda-developers forum. Each to their own. Tweaking is fun for these guys. It's like mechanics cars. You and I are in a different position as our phones are a work tools and have to be reliable. I'm more than happy to benefit from people experiences hacking theirs though
Zilch.
esseff said:
I don't use it as a phone headset as I use the X3 model to connect to two phones (I like Blue Ant stuff), so I can't comment on the mic quality.
Click to expand...
Click to collapse
I was actually considering getting an X3 as well (they look cool), but I will wait until I have worked out the issues with my X5.
Just thinking about this. How does it work? You are bopping along to your perfect A2DP sound, and you somehow hear the phone ringing, so you take off the stereo headphones, get your X3 out of your pocket, insert it in your ear, and answer the phone!?
Zilch.
Zilch said:
I was actually considering getting an X3 as well (they look cool), but I will wait until I have worked out the issues with my X5.
Just thinking about this. How does it work? You are bopping along to your perfect A2DP sound, and you somehow hear the phone ringing, so you take off the stereo headphones, get your X3 out of your pocket, insert it in your ear, and answer the phone!?
Zilch.
Click to expand...
Click to collapse
Don't use X5 at work, but when I'm relaxing at the beach or around the pool. Use X3 connected to my Imate and my private phone at work. AT the time it was the only headset that would connect to more than one device and works great.
>
Dude. You are hanging around the xda-developers forum. Each to their own. Tweaking is fun for these guys. It's like mechanics cars. You and I are in a different position as our phones are a work tools and have to be reliable. I'm more than happy to benefit from people experiences hacking theirs though
Zilch.
>
... but i shake my head in disbelief when I read some of the things ppl do.
Kupur was applauding an admitted newbie who, after 1 hr of owning his device decided it wasn't right and flashed it with some cooked rom, upgraded the radio, and SIM/CID unlocked it!!
How can this guy have any point of referance? How can he know he has made an improvement if he never bothered to use it properly in it's std state? And he will no doubt curse and abuse Ms and HTC for producing crap hardware and software.
As you say each to their own but it's hard for me to understand some ppls mentality.
esseff said:
>
... but i shake my head in disbelief when I read some of the things ppl do.
Kupur was applauding an admitted newbie who, after 1 hr of owning his device decided it wasn't right and flashed it with some cooked rom, upgraded the radio, and SIM/CID unlocked it!!
Click to expand...
Click to collapse
If I was tempted to do that, right after getting it is probably when I would do it. Reloading all your stuff sucks. Plus if he needed it SIM unlocked to use it that could be why.
Plus, what a better way to learn than bricking a $900 brand new phone?
Zilch.
Zilch said:
So, my questions:
1) Has anyone tried these headphones on a Hermes device? Does your experience mirror mine? Or is one of my devices faulty? Is the voice quality on the headset profile ok?
...
3) Does anyone have an A2DP headset of any brand working on a Hermes with "Crystal clear CD quality sound" like it says on the box the headphones came in. If so, what brand? If it is possible to get a good sound out of the MS BT stack, it might be worth pushing BlueAnt to release a new firmware to fix the issues.
Click to expand...
Click to collapse
To answer my own question in case anyone else is having this issue...it's all fixed with the official WM6 ROM. Works perfectly. (Except for the dropouts when WiFi is enabled)
yeah I have them and have had for quite some time now ... first used them with my Eten G00 then the G500+, then I changed phones to a nokia n73 and things didn't seem so good. anymore I lost the remote functions and even though I like the new phone I missed some things like nav and others so i went back tot he g00+. I have now updated to the HTC Tytn II I think sim to your hermes ....
I find nothing wrong the x5 controls a re great and quality is exceptable... I have no issues with Wifi.. I have the updated firmeware on my x5 and the stock firmware on my tytn II..
I also have a hs850 paired to the device the only thing I deslike on the hole issue is that everytime I use the x6 I have to fiddle around getting them to resume the pairing.
where as my hs-850 I just turn on blue tooth and turn on the headset... and off we go...
I have the x5 set as default headset and default stereo headset... the hs850 is just another device listed and pairs up soon as its turned on.
Can someone post me the headset firmware and how to use it?
SunnyRio said:
Can someone post me the headset firmware and how to use it?
Click to expand...
Click to collapse
I got it from blueant.com I think. (Was some time ago). It was updating the phone that fixed the issues though.
Zilch said:
I got it from blueant.com I think. (Was some time ago). It was updating the phone that fixed the issues though.
Click to expand...
Click to collapse
I can't seem to find it. can you upload it somewhere? Or give me a link?
Helloww evreybody,
first sorry for mine bad english.
If I call people or people call me, they hear mine voice bad, its just like I am far away mmine phone.. why is this so? can is resolve it by myself?
That´s not much information in order to be able to give you a helpful hint.
The sound quality of how you are heard by others often depends on the radio ROM, lots of users try different ones.
But, if you are new to flashing etc., you might feel uncomfortable with this solution.
I tried several radio roms, but it doesnt work. The problem is when i call someone then he hears me like i am far away the phone. So the problem is on mine phone. What Radio version should i try?
nobody? ..:s
Have u tried calling using a headset ? If it works fine with the headset then it might be the mic or just check the mic hole there might be something stuck.
Hello to everyone and have a happy new year,
i bought a Jiayu G4 phone a month ago and i face a problem in calling. When i am on a phone call, the person to the other side of the call hears a noise. This noise, to help you understand, it's similar to the sound that a TV or THE SPEAKERS do when you put a mobile phone near them. This is very annoying and i can't explain why it happens. Now, in order to make the things better till i'll find a solution, i bought a bluetooth. The problem whem i'm using it, is that the person to the other side of the call can't hear me correctly. To help you understand, my voice it's like a robot's voice and it's not quite loud. Does anyone have an idea how to face that?
Thanks a lot
KAPSOKAIDIS said:
Hello to everyone and have a happy new year,
i bought a Jiayu G4 phone a month ago and i face a problem in calling. When i am on a phone call, the person to the other side of the call hears a noise. This noise, to help you understand, it's similar to the sound that a TV or THE SPEAKERS do when you put a mobile phone near them. This is very annoying and i can't explain why it happens. Now, in order to make the things better till i'll find a solution, i bought a bluetooth. The problem whem i'm using it, is that the person to the other side of the call can't hear me correctly. To help you understand, my voice it's like a robot's voice and it's not quite loud. Does anyone have an idea how to face that?
Thanks a lot
Click to expand...
Click to collapse
Do you find a solution? I have the same problem with my g4s
Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
Click to expand...
Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Click to expand...
Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
Click to expand...
Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
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Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
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Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that
Maybe some one can help me out here....recently purchased a Z2 and everything is running wonderfully on it, BUT I have struggled to get get good quality out of the earpiece. I can not pinpoint what the problem is, and my service provider and local Sony Centre refuse to help me out because the phone is imported. Almost every single call I have made has a terrible static, tinny sound. At times its better, other times I cannot even hear the other person on the other line. I have changed sim cards which didn't really help, tried other service provider sim cards which helped only a little. The strange thing is that when I run the diagnostics app on the phone, my ringtone playing through the earpiece is crystal clear and sounds really good. Also if I plug headphones in, the call quality improves immensely. I have read that the .314 firmware upgrade is supposed to enhance the call quality of the Z2 but I'm not sure if its addressing the specific issue I am having, also the firmware update is not available yet in my country. I don't want to send the phone back to Europe even though I have a warranty through the retailer that sold me the phone because who knows how long it will take for them to sort this out?! Has anyone experienced what I am experiencing? Do all Z2's have crappy, static, tinny call quality?
guitarhsredda15 said:
Maybe some one can help me out here....recently purchased a Z2 and everything is running wonderfully on it, BUT I have struggled to get get good quality out of the earpiece. I can not pinpoint what the problem is, and my service provider and local Sony Centre refuse to help me out because the phone is imported. Almost every single call I have made has a terrible static, tinny sound. At times its better, other times I cannot even hear the other person on the other line. I have changed sim cards which didn't really help, tried other service provider sim cards which helped only a little. The strange thing is that when I run the diagnostics app on the phone, my ringtone playing through the earpiece is crystal clear and sounds really good. Also if I plug headphones in, the call quality improves immensely. I have read that the .314 firmware upgrade is supposed to enhance the call quality of the Z2 but I'm not sure if its addressing the specific issue I am having, also the firmware update is not available yet in my country. I don't want to send the phone back to Europe even though I have a warranty through the retailer that sold me the phone because who knows how long it will take for them to sort this out?! Has anyone experienced what I am experiencing? Do all Z2's have crappy, static, tinny call quality?
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Hey there, sadly i experienced the same. I came from SGSIII, and the difference of call quaility is not compareable. I've heard and read that this is a Sony illness and there's been long time ago. Recently i flashed .314 ROM however that hasn't been released in my country either. I don't want to depress you but the quality hasn't changed at all. Tried every f....ing Sound Settings, but not a step forward.
I'm desperately waiting for the next release of firmware, maybe there'll be some improvement.
kirby76 said:
Hey there, sadly i experienced the same. I came from SGSIII, and the difference of call quaility is not compareable. I've heard and read that this is a Sony illness and there's been long time ago. Recently i flashed .314 ROM however that hasn't been released in my country either. I don't want to depress you but the quality hasn't changed at all. Tried every f....ing Sound Settings, but not a step forward.
I'm desperately waiting for the next release of firmware, maybe there'll be some improvement.
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Thanks for the feedback. Today I started using a different service provider and I must say that the calls have improved a lot. Will be testing more networks through out the week, but i think the call quality issues may be network related! The calls still have a fuzzy quality to them but not as bad.
guitarhsredda15 said:
Thanks for the feedback. Today I started using a different service provider and I must say that the calls have improved a lot. Will be testing more networks through oit the week, but i think the call quality issues may be network relqted! The calls still have a fuzzy quality to thwm but not as bad.
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Interesting. My provider(T-mobile) says they provides HD call quality. Honestly: i believe them. Ridiculous, the first Ericsson phone i had gave me better sound. I think it's all software related, c'mon Sony, don't ruin this great phone with this annoying incident.
kirby76 said:
Interesting. My provider(T-mobile) says they provides HD call quality. Honestly: i believe them. Ridiculous, the first Ericsson phone i had gave me better sound. I think it's all software related, c'mon Sony, don't ruin this great phone with this annoying incident.
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I must say its a really confusing issue. I am getting mixed results on the other sim so far, when the calls are good then they are GREAT! I have reverted back to my old sim and am now getting OK call quality, still fuzzy but bearable. It just confuses me that the diagnostics tests gives me a lovely rich sound out of the earpiece, but then an actual call is absolute rubbish! Maybe its an antennae issue???