http://www.tmonews.com/2014/10/t-mo...s-with-bespoke-5-wearable-rate-plan-on-nov-9/
I may just have to check this out... $5 a month! Not bad
I called them this morning...
I am already with T-mobile and called them this morning with a load of questions.
Their call centers were briefed on the Gear S just yesterday. As far as they know, the Gear S can not be pre-ordered, as it is considered an accessory. I did register to purchase, though, but did not receive a confirmation of any kind. The call centers are very new to the product and training is still ongoing, so if you reach out, take what they say with a grain of salt.
Even if they don't know all the details just yet, I would rather it is announced with a date as opposed to waiting around another week for their staff to be trained properly
I really want this watch and that rate plan is a good deal. Now the only thing left is the gear vr.
Sent from my SM-P900 using XDA Free mobile app
bennie joe said:
I am already with T-mobile and called them this morning with a load of questions.
Their call centers were briefed on the Gear S just yesterday. As far as they know, the Gear S can not be pre-ordered, as it is considered an accessory. I did register to purchase, though, but did not receive a confirmation of any kind. The call centers are very new to the product and training is still ongoing, so if you reach out, take what they say with a grain of salt.
Even if they don't know all the details just yet, I would rather it is announced with a date as opposed to waiting around another week for their staff to be trained properly
Click to expand...
Click to collapse
Agreed same thing the other carriers have said about the accessory part but last I checked we are not paying a data plan to listen to our music via bluetooth headphones which are true accessories. This gear S is a mini phone with a mini plan.
T-mobile plan to have it available Nov 9th not sure what the offical launch days are with t-mobile but it doesn't sound like they are Sunday so indeed they don't really care about this launch
http://newsroom.t-mobile.com/news/get-your-gear-s-on-this-holiday-season-at-the-un-carrier.htm
Yeah, I went down to the T-Mobile store and asked to get a call as soon as it came in! They look awesome!
I am very interested in buying this thing (two of them actually) wondering if anyone has asked or knows: Will it get it's own number or can they link it to your current number? I just don't think it'll be real useful to txt and call with a diff number than your phone. Also, anybody have any idea if this will work with note 2 (wife still using N2). Thanks!
hd2Raz said:
I am very interested in buying this thing (two of them actually) wondering if anyone has asked or knows: Will it get it's own number or can they link it to your current number? I just don't think it'll be real useful to txt and call with a diff number than your phone. Also, anybody have any idea if this will work with note 2 (wife still using N2). Thanks
Click to expand...
Click to collapse
Yes it works on Samsung galaxy S3 and up. If you have T-mobile/AT&T you can use your number from the phone. You forward your calls when you want to leave the phone at home
Which one are YOU getting...? Black or white?
dugryce said:
Which one are YOU getting...? Black or white?
Click to expand...
Click to collapse
I got black white looks like it will dirty fast. Might get blue when it becomes available
T-Mo Gear S
Got mine today!
FYI. Not many T-Mobile employees are knowledgeable on the accessory rollouts. (Prepare to know more than them)
I went into a T-mo store today to inquire about the Nov. 9th release, and see if it was possible to get it early. The rep didn't know anything about it, nor did his manager. After some insistence from me, they checked the T-Mo community & confirmed my info, but still didn't know when they would get it. All they said was "we don't get deliveries on Sundays, we'll call you Monday if we get some in". Frustrated, but not defeated, I went home did a little more research, called another T-mo location. Not only did they know what I was talking about, they had it in stock & would sell it to me today. 15 minutes later...Got it!!!
If at first you don't succeed... :good:
TheMatic said:
Got mine today!
FYI. Not many T-Mobile employees are knowledgeable on the accessory rollouts. (Prepare to know more than them)
I went into a T-mo store today to inquire about the Nov. 9th release, and see if it was possible to get it early. The rep didn't know anything about it, nor did his manager. After some insistence from me, they checked the T-Mo community & confirmed my info, but still didn't know when they would get it. All they said was "we don't get deliveries on Sundays, we'll call you Monday if we get some in". Frustrated, but not defeated, I went home did a little more research, called another T-mo location. Not only did they know what I was talking about, they had it in stock & would sell it to me today. 15 minutes later...Got it!!!
If at first you don't succeed... :good:
Click to expand...
Click to collapse
:good::highfive: welcome aboard. So did you tye it to the 5$ plan? or buy it outright I see you have t-mobile
Uniquebarbee said:
:good::highfive: welcome aboard. So did you tye it to the 5$ plan? or buy it outright I see you have t-mobile
Click to expand...
Click to collapse
Bought it & tied it to the $5 plan. They REALLY tried to get me to go with the $15\mo. plan, almost making it seem mandatory. ($15 plan includes insurance)
"I don't need no stinkin' insurance!!!"
TheMatic
TheMatic said:
Bought it & tied it to the $5 plan. They REALLY tried to get me to go with the $15\mo. plan, almost making it seem mandatory. ($15 plan includes insurance)
"I don't need no stinkin' insurance!!!"
TheMatic
Click to expand...
Click to collapse
Can you clarify the question asked? Do we need a previous T-Mobile plan? Online it only lets us chose $5 plan if we have already a Simply Choice line with T-Mobile. And only option is $15 a month plan if no T-Mobile. Are you saying if we go to store we can get the $5 plan even without another Simply Choice line?
Just got one from my local tmobile store.
Sent from my SM-N910T using XDA Free mobile app
TheMatic said:
Got mine today!
FYI. Not many T-Mobile employees are knowledgeable on the accessory rollouts. (Prepare to know more than them)
I went into a T-mo store today to inquire about the Nov. 9th release, and see if it was possible to get it early. The rep didn't know anything about it, nor did his manager. After some insistence from me, they checked the T-Mo community & confirmed my info, but still didn't know when they would get it. All they said was "we don't get deliveries on Sundays, we'll call you Monday if we get some in". Frustrated, but not defeated, I went home did a little more research, called another T-mo location. Not only did they know what I was talking about, they had it in stock & would sell it to me today. 15 minutes later...Got it!!!
If at first you don't succeed... :good:
Click to expand...
Click to collapse
:good::highfive: welcome aboard
scoobrel said:
Just got one from my local tmobile store.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Every T-mobile store here in Milwaukee said they didn't have it. There was one that said they might get a shipment sometime during this week.
TheMatic said:
Bought it & tied it to the $5 plan. They REALLY tried to get me to go with the $15\mo. plan, almost making it seem mandatory. ($15 plan includes insurance)
"I don't need no stinkin' insurance!!!"
TheMatic
Click to expand...
Click to collapse
Good job No deal Howie:good:
---------- Post added at 07:03 PM ---------- Previous post was at 07:02 PM ----------
daddyd302 said:
Every T-mobile store here in Milwaukee said they didn't have it. There was one that said they might get a shipment sometime during this week.
Click to expand...
Click to collapse
they are liers try to walk in the store maybe they may sell to you after all it is "The Launch day for T-mo" maybe ups /fedex showed up by now
daddyd302 said:
Every T-mobile store here in Milwaukee said they didn't have it. There was one that said they might get a shipment sometime during this week.
Click to expand...
Click to collapse
I got it in freeport NY.
Sent from my SM-N910T using XDA Free mobile app
gTen said:
Can you clarify the question asked? Do we need a previous T-Mobile plan? Online it only lets us chose $5 plan if we have already a Simply Choice line with T-Mobile. And only option is $15 a month plan if no T-Mobile. Are you saying if we go to store we can get the $5 plan even without another Simply Choice line?
Click to expand...
Click to collapse
I believe I answered the original question quite clearly. I'll give yours a try though...
Disclaimer:
I can only speak of my experience & the questions that I brought up\answers received.
I am already a T-Mobile account holder (Simple Choice Plan). I'd read about the $5/mo. plan online, and when the rep in the store said $15/mo., I was slightly confused. (then came the questions)
The rep seemed confused and was really pushing the $15 plan as if that was the only option, after a lot of back & forth, he admitted that I didn't have to get that plan if buying the watch outright. (I didn't have to get any plan)
They said it's like setting up another line. The watch will even has its own phone number. (more than likely works by "re-routing" calls to your "phone's" number when applicable & vice-versa)
To the best of my knowledge;
If you ARE currently a "T-Mobiler", and you buy it outright, and don't want the "standalone" mobile network features, you don't need to select a plan at all.
If you ARE currently a "T-Mobiler", and you buy it outright, and want the "standalone" mobile network features, you select the $5 plan.(what I did)
If you ARE currently a "T-Mobiler", and you choose the "payment plan" option, you must select the $15 option. (payment plan devices MUST be insured, like the JUMP program)
If you are NOT a "T-Mobiler", and you buy it outright, but want the "standalone" mobile networkfeatures of the watch (not just the "watch -> phone Bluetooth connection" option), you have to get the $15 plan.
**After purchasing the watch, you have up to 14 days to add the "protection plan" to it. ($10/mo I guess)
I can't tell you much about "non" account holder info, as I am a "T-Mobiler".
Hope that helps.
scoobrel said:
Just got one from my local tmobile store.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
:good::highfive: welcome aboard
Related
I just used the upgrade tool at BestBuy.com and upgraded my airave for an Evo 3D. The order and checks went through.
Hope this works out
vrundmc said:
I just used the upgrade tool at BestBuy.com and upgraded my airave for an Evo 3D. The order and checks went through.
Hope this works out
Click to expand...
Click to collapse
I've heard of people doing this, just never knew what hte implications were. I always worried that it might disable the airave or something.
donatom3 said:
I've heard of people doing this, just never knew what hte implications were. I always worried that it might disable the airave or something.
Click to expand...
Click to collapse
I am not using mine anyway
http://forums.precentral.net/cdma-n...discount-will-i-lose-airave-if-i-upgrade.html
That thread seems pretty relevant to what you're doing. Seems you may get away with it at a Best Buy or something, but not at a Sprint store.
does it not change your plan?
I'll play stupid if anything happens AFTER I get the phone. Sprint is usually good at fixing errors. Very happy if this works. Save my upgrade for the S2 then I can compare both and give the one I don't want to my g/f.
Just ordered on Amazon Wireless for $179.99 using my Airave upgrade, lol.
B Feelgood said:
Just ordered on Amazon Wireless for $179.99 using my Airave upgrade, lol.
Click to expand...
Click to collapse
Cool, I might have to try this out at Radio Shack when I go pick mine up Friday. Be really nice if this worked and I could keep my $150 upgrade on my main line in case something else can along.
Damn I want to try this but I actually use my airrave and I am not paying for it monthly either
B Feelgood said:
Just ordered on Amazon Wireless for $179.99 using my Airave upgrade, lol.
Click to expand...
Click to collapse
How did you do this? I tried and failed. I had to add a plan and then when it checked my upgrade eligibility, it failed saying something about a plan error. SHARE!
Bigjim1488 said:
Damn I want to try this but I actually use my airrave and I am not paying for it monthly either
Click to expand...
Click to collapse
I got a free Airave and service from Sprint. Just checked my account and wrote down my Airave number and MAC ID. I'll try it out on Friday, hopefully it will work.
Great, now everyone in the community is going to do this so those who wait are going to get screwed. Awesome!
On a side note, last year I went to BB and "added a line" to get my Evo. Then went to the parking lot, called sprint and put the Evo on my primary line and told them to keep the "newly established line" open and free of a device. The rep asked me what my intention was, I told him I had an old phone to give to my child on this line in one-two months.
Presto, free upgrade, the additional line disappeared and I never had to do anything...
Login to your Sprint account at Sprint.com. Check under devices on the My Account page for your current cell phone and Airave. It should say that the Airave is eligible for a $150 upgrade. There is also a phone number attached to it. You have to use that phone number attached to the Airave. Then on Amazon just pick the same exact plan options including insurance or whatever extras you have on there and at the end of the checkout it asks for you current number and last 4 of your social security number. Put the Airave number in there along with your SS# and presto
I also got the free Airave device and free service two years ago but have never used it. It has just been collecting dust but now has a purpose!
vrundmc said:
How did you do this? I tried and failed. I had to add a plan and then when it checked my upgrade eligibility, it failed saying something about a plan error. SHARE!
Click to expand...
Click to collapse
B Feelgood said:
Login to your Sprint account at Sprint.com. Check under devices on the My Account page for your current cell phone and Airave. It should say that the Airave is eligible for a $150 upgrade. There is also a phone number attached to it. You have to use that phone number attached to the Airave. Then on Amazon just pick the same exact plan options including insurance or whatever extras you have on there and at the end of the checkout it asks for you current number and last 4 of your social security number. Put the Airave number in there along with your SS# and presto
I also got the free Airave device and free service two years ago but have never used it. It has just been collecting dust but now has a purpose!
Click to expand...
Click to collapse
Question, if you order through Amazon, do you have the option of returning within a thirty day period?
By the way, just called Local Sprint Corp store and he said no way in hell.
Also, on another note I had TWO airaves up until two months ago, both listed with full upgrades until I called sprint and got the new airave, at which time they deleted one of the airaves... coulda been rolling in mobiles here, darn.
Also placed an order at wirefly for $179.99 plus $30 cash back!
I wonder if both orders will go through. HAHA!! I should just cancel my best buy one.
Absolutely Amazon Wireless operates the same as the regular Amazon site and has the 30 day return policy. If I get charged for anything other then the upgrade, I will just return it and say I was confused because my account said there was an upgrade available.
TF1984 said:
Question, if you order through Amazon, do you have the option of returning within a thirty day period?
By the way, just called Local Sprint Corp store and he said no way in hell.
Also, on another note I had TWO airaves up until two months ago, both listed with full upgrades until I called sprint and got the new airave, at which time they deleted one of the airaves... coulda been rolling in mobiles here, darn.
Click to expand...
Click to collapse
B Feelgood said:
Login to your Sprint account at Sprint.com. Check under devices on the My Account page for your current cell phone and Airave. It should say that the Airave is eligible for a $150 upgrade. There is also a phone number attached to it. You have to use that phone number attached to the Airave. Then on Amazon just pick the same exact plan options including insurance or whatever extras you have on there and at the end of the checkout it asks for you current number and last 4 of your social security number. Put the Airave number in there along with your SS# and presto
I also got the free Airave device and free service two years ago but have never used it. It has just been collecting dust but now has a purpose!
Click to expand...
Click to collapse
I did that but it rejected me. Worked at wirefly with my SSN as the pin. Will leave both orders up and see if any get cancelled.
TF1984 said:
Question, if you order through Amazon, do you have the option of returning within a thirty day period?
By the way, just called Local Sprint Corp store and he said no way in hell.
Also, on another note I had TWO airaves up until two months ago, both listed with full upgrades until I called sprint and got the new airave, at which time they deleted one of the airaves... coulda been rolling in mobiles here, darn.
Click to expand...
Click to collapse
DO NOT CALL DO NOT CALL!!!!
vrundmc said:
I did that but it rejected me. Worked at wirefly with my SSN as the pin. Will leave both orders up and see if any get cancelled.
DO NOT CALL DO NOT CALL!!!!
Click to expand...
Click to collapse
The other thread linked has 3+ stories of ppl doing this at Sprint Corp Stores.
This is so old.The order goes in but won't ship anymore and the ones that get passed and do ship sprint does not allow then to be activated even on a different line.
You could before but sprint since that time has got wise and rejects it.What happens to the orders that are shipped is you are charged full price so you have to return it or get charged full price.Take your pick.
TF1984 said:
The other thread linked has 3+ stories of ppl doing this at Sprint Corp Stores.
Click to expand...
Click to collapse
Understood but it's always a risk...It's like the first rule of slickdeals. Don't call. HAHAHA
Hey guys, just saw this ad, att is selling all phone, including the note today for 50% off.
http://www.att.com/shop/wireless/de...are&siteId=dZCX6Je2w8Q-sBG3oO9zQ5oOdYyuLQ44IA
Try the link out, and add the phone, plan and data plan to your cart. Once completed, go to checkout to see the 50% discount for $150!
I just called them up, and they WILL honor the $150 price!! Apparently after 5 days a 50% price drop is not bad!
You have to call and ask for it. I called 611, got transfered around a bit and finally got it approved!
If you ordered thru premier, call 866-499-8008
Hope this helps you guys! I know this just made my day!!!
You say this works even if you pre-ordered it? Did they try to fight you on it?
Sent from my SAMSUNG-SGH-I717 using XDA App
Damn, I bought mine at BB for $250. I wonder if it's worth the hassle of returning it and buying one from ATT to save $100.
and your base rate on ATT HAS to be at least $40 (fine print), I tried it on an add-a-line at $9.99 and it wouldn't let me
is this only for a new account?
You have to be a new or an add a line customer.... Upgrades are not eligible :-(
Sent from my SAMSUNG-SGH-I717 using xda premium
So this will work on preorders but only for add a line or new customers but not UPGRADES?
THIS IS FOR A NEW LINE??
I already have a line. I called AT&T to see if they would refund the differnece between the $300 I paid and this offer but they will not.
Am I missing something?
well this sucks, because there was a 50% off link posted in the other thread, but wouldnt work with the note,contacted the online help and said it was 50% off for any phone except iphones and the note
(i am a new customer)
What is going on here today? Just click the link, the text could not be any more clear at the top:
All New and Add a Line customers are eligible to save
up to 50% on select wireless phones and accessories.
Online only offer!
orangekid said:
and your base rate on ATT HAS to be at least $40 (fine print), I tried it on an add-a-line at $9.99 and it wouldn't let me
Click to expand...
Click to collapse
except for this.
Read the bottom too
Does NOT work for upgrade.
Just to verify. I called and tried as hard as possible and spoke with the manager but they will not honor this price if you got the phone as an upgrade. This ONLY applies to new customers or new lines.
I highly suggest the OP or a MOD updates the title to reflect this info, so that it is not misleading to anyone.
Does one need premiere account or reg account for this?
So I take it that you would have had to order online as well. I went into a corporate store 20 days ago picked the skyrocket and then when note was released paid the difference. It would be awesome to actually get 50 dollars back from skyrocket purchase LOL. I am a new customer as well.
i bout mine from a store 3 days ago
do you think if i say i'll return and re-buy at half off they'll save me the trouble and credit my account?
SayWhat10 said:
i bout mine from a store 3 days ago
do you think if i say i'll return and re-buy at half off they'll save me the trouble and credit my account?
Click to expand...
Click to collapse
If you bought it as a new line or new customer, then you won't need to bother, just call 611 and get the credit. If you were an upgrade then I highly doubt it will work.
AT&T just honore it!!!
I got my note monday as an upgrade. Just called and had to get stern, but he gave me $150 on my account...
brojoe11 said:
I got my note monday as an upgrade. Just called and had to get stern, but he gave me $150 on my account...
Click to expand...
Click to collapse
Give us more details on what type of representative you spoke with, and was it a manager? Also did you upgrade online or in store?
SayWhat10 said:
i bout mine from a store 3 days ago
do you think if i say i'll return and re-buy at half off they'll save me the trouble and credit my account?
Click to expand...
Click to collapse
That is what customer care told me to do since I got mine at a physical corporate store..if anything return and order online. customer care supervisor refused or rather say she cannot credit the difference.
Sent from my GT-P6800
I called the regular wireless 800 number and talk to first rep that answered. I upgraded monday in local store. He really resisted but I told him that I could take it back and just buy it again...Also told him I had been with ATT for long time and didn't really want to switch...He said...hold on one minute. Wouldn't give refund, but did put $150 on my account...Hope it works for you guys...If It does, just hit the thanks button...
Sound off! Are you pre-ordering or are you going to buy it in store?
Using Tapatalk so don't have access to poll. But I preordered. Have heard they will only get in a few Note2s per store when released.
I have preordered, but will ditch that preorder in a second if the store gets it even a day early.
I pre ordered.
Sent from my ADR6425LVW using xda app-developers app
Store here. I have a business account with 48 phones with then and because its a business they will not let me pre order so I am making sure they will have one for me launch day or I am going to be upset
sent from my galaxy s3
Not preordering as I'd be buying full retail, and there is stuff I want to know about the phone before I spend $6-700 on it.
Preordered but will buy it in a store if the arrival date is later than the store is selling them.
I'm preordering if I can thru the military exchange store, no tax or shipping. Just not up yet for ordering.
Sent from my DROID RAZR using xda app-developers app
inline6power said:
Store here. I have a business account with 48 phones with then and because its a business they will not let me pre order so I am making sure they will have one for me launch day or I am going to be upset
sent from my galaxy s3
Click to expand...
Click to collapse
Weird, sounds like your need a better account rep. I have thousands of lines and can preorder no problem. Do you have a VEC or B2B account to log in online with. Cause I know for certain I can pre-order with either. You have the option to ask for one to get setup to more easily maintain your account btw.
I pre-ordered on day one just to have a better chance at getting it before the store does. I even took two days off (Wednesday and Thursday) just in case I have to cancel my pre-order and get it myself that morning. I would rather go to the store and pick it up then wait for a Fedex truck if it's the same day.
I've been waiting for a Verizon Note since the original came out last year. I'm tired of playing with that sucker in the stores and I want it now!!!
---------- Post added at 08:44 PM ---------- Previous post was at 08:38 PM ----------
http://www.androidauthority.com/verizon-samsung-galaxy-s3-shipping-date-99374/
Wanting this to happen to the Note 2 pre-orders.
Pre-order! The Verizon rep said that stores will have limited supplies at launch...
Picking up in store.
My sister picks up the tab on the bill and has had me on a legacy Alltel plan just voice and some texts for $10/mo extra. She and her husband are on unlimited data, but they're switching to the Share Everything plan, so I'm getting this to use for the same monthly bill. First time having a smartphone in service, I want to make sure it's one I'll keep for a while.
Also, I know it's highly unlikely for a pre-order item, but maybe there will be a BF/CM deal on it. Who knows? A guy can hope.
Probably going to wait until the phone is unlocked then by that time it may be cheap (reasonable) enough to purchase off contract, that or they will have announced when they're killing unlimited (then I switch carriers ) .
Link. said:
Picking up in store.
My sister picks up the tab on the bill and has had me on a legacy Alltel plan just voice and some texts for $10/mo extra. She and her husband are on unlimited data, but they're switching to the Share Everything plan, so I'm getting this to use for the same monthly bill. First time having a smartphone in service, I want to make sure it's one I'll keep for a while.
Also, I know it's highly unlikely for a pre-order item, but maybe there will be a BF/CM deal on it. Who knows? A guy can hope.
Click to expand...
Click to collapse
Why are they switching to the share everything plan? Tell them to keep it. I think 4gb shared is $50... my unlimited plan is 29.99, so x2 is only $10 more for no data restriction.
I'm trying out the Note 2 on US Cellular first, and if I like it after a week or so then I'll return it and pick it up at Verizon when it's released.
kimdoocheol said:
Why are they switching to the share everything plan? Tell them to keep it. I think 4gb shared is $50... my unlimited plan is 29.99, so x2 is only $10 more for no data restriction.
Click to expand...
Click to collapse
I'm not sure what she pays for her unlimited plans, but she said it will all come up to about the same price when she switches. I did encourage her to keep unlimited data, because I can live without an in-service smartphone.
Also, I forgot to include the main reason I'm picking up in store. Because she has to switch plans, if I pre-order, it'll knock my old Alltel phone off service until I get the Note II.
imnuts said:
Not preordering as I'd be buying full retail, and there is stuff I want to know about the phone before I spend $6-700 on it.
Click to expand...
Click to collapse
Same here, going to look at it in the store then buy it.
I really just need to see how it fits in my pockets.
omgitswes said:
Same here, going to look at it in the store then buy it.
I really just need to see how it fits in my pockets.
Click to expand...
Click to collapse
if it is just something like this, go to sprint.
i think imnuts wants to look at dev capabilities, correct me if i'm wrong.
kimdoocheol said:
if it is just something like this, go to sprint.
i think imnuts wants to look at dev capabilities, correct me if i'm wrong.
Click to expand...
Click to collapse
Nah, I want to play with the phone, see how it feels in hand, etc. I still wouldn't pre-order if I'm paying full retail. Pointless IMO as odds are that I can find a VZW store that has them in stock on launch day and go buy it if I want. I may even get it if it isn't unlocked as the S-Pen and multi-window stuff have me pulled in.
imnuts said:
Nah, I want to play with the phone, see how it feels in hand, etc. I still wouldn't pre-order if I'm paying full retail. Pointless IMO as odds are that I can find a VZW store that has them in stock on launch day and go buy it if I want. I may even get it if it isn't unlocked as the S-Pen and multi-window stuff have me pulled in.
Click to expand...
Click to collapse
To each his own. Sprint had a model that didnt have anything connected so I was able to play around with the note 2 with no wires attached. Pretty sure after you toy around with it you will be hooked, so maybe it is better if you dont go lol
So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
dcoy82 said:
So I put in a pre order a few weeks back for the Note 3 online using Edge. Last Monday Verizon tried to charge my bank for the pre order and my bank held the funds as fraud for some reason (Because I paid my bill 2 days before probably). When I called in on Tuesday to have them resubmit and told my bank to clear it they pushed my preorder back and told me it would not ship out until Monday 10/14. So I canceled my preorder (Even though I already agreed to edge contract online) and went to store on Thursday.
They could not process my order because they said that I was already under an Edge contract. I've been dealing with customer service managers and tech support for the past 3 days trying to get the edge agreement cleared off my account but it's saying I owe $630+ on my edge contract for a phone I never got. Ugh anybody have any ideas what I need to do? I've done everything I can think of except call the corporate office which I plan on doing Monday if it's not fixed by then.
Long story short: There is a glitch in Verizon's system if you agree to the edge contract online on a pre-order then cancel the pre-order your edge contract sticks and Verizon still think you owe them even though you never got any merchandise.
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hellsangelbx said:
I definitely didn't fall for that trap. You will end up paying for more just because you are paying for full pricE by the two year term
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That's what they want you to do, but I plan on paying $100 a month and have it paid off in 6 months without contract, but right now I'm pretty much screwed...
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
papaavi said:
Be diligent and follow up each day until the charges are removed. It's a time such but if it's worth it to you then... it's worth it.
Sent from my SM-N900V using Tapatalk 4
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Nuqid said:
Eventually you'll get a VZ Rep Sup from this planet and will fix it for you, I would keep trying and dont be nice.
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Been on the phone all morning and they are still having issues removing it. I'm wearing this poor girl out lol
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
daavy said:
the magic term when dealing with telecom companies... "I want to escalate." Get a supervisor... and if you're not getting satisfaction, escalate on them. Everyone has a boss. Keep going up the food chain until you get satisfaction.
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js0uth said:
Man. That sucks. Just keep calling man. That's all you can do.
I had a similar problem with T-Mobile and till this day Since 2007. I still owe them. That whole situation sucked ass. Just like this one.
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Unfortunately I have escalated up as far as possible on the weekend . The problem is that there is an issue with their system because Edge is so new and apparently I'm the first person to have this issue and not a single person has seen this issue ever before. The edge agreement is still showing active even though the pre order was cancelled.
They said that upper tier corporate IT will have to fix it tomorrow and that the corporate finance department will have to fix the money problem showing that I owe $633 for a phone I never got.
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
Unfortunately when you call into VZW and go through the prompts, most of the prompts that are customer service based go to an Outsource call center that only has the capability to answer limited general knowledge questions, and make small changes to the account. What you have to do to bypass that is to NOT choose a customer service issue on the automated system (Bill Payment, Features, Plans, Accessories, etc...) ALWAYS choose Technical Support. If you choose Technical Support you're routed to an internal VZW call center because the outsource isn't good at handling tier 1 technical support issues. Once you get a real VZW rep on the line tell them you don't want to speak to their Team Lead or a rep taking escalated calls for the supervisors. You either want to talk to a Supervisor or an Associate Director. If that doesn't help ask for Executive Relations. In a case where I've exhausted all my over the phone options and spoke to 1-2 sups and still didn't get anywhere I'll email the executive relations team. They always reply back to me within 48 hours and I've never had a problem with them. Their job is to be the last line of defense and do almost anything to keep the customer from wanting to escalate further.
RicoX9 said:
Same EXACT problem for me! Cancelled pre-order, Edge contract still tied to line. Cannot get the damned thing reversed. Can't get a phone. Call every day and they're working on it. I'm happy to give them money for a phone. Can't get ANYTHING now. Their system is horribly broken.
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I ended up calling the Executive office and have them working on it. They have no idea how to fix it in the corporate office and are completely stumped. So annoying.
I had a problem with a brand new tablet that got stolen. The store rep didn't add insurance on it when I got it and he even admitted to it. Supposedly they have to go into another site after the transaction to add it. Well long story short Verizon or the ins wouldn't cover it and wanted to charge me $350 for cancelation. The rep on the phone said he couldn't do anything at all. I asked for a supervisor and then he apologized and said he could make it a dummy line and me pay$10 a month. I told them this wasn't my fault that the ins didn't get added and that every phone I've ever owned has had ins. We went on and on till I asked his name and I'D # then told him my attorney would be contacting them he put me on hold for about 2 mins then said they would drop the line and not charge me.
Sent from my hacked Galaxy N3!
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
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I'm still stuck in the same boat myself. I've been talking to the executive office everyday and they still can't figure it out as of today. My monthly edge payment did show up on my bill that's due in a couple of weeks but they waived it. They have already promised me the world once this is resolved. We'll see about that...
I honestly don't know what else to do from here except cancel Verizon and have a lawyer clear the contract cancellation fees, but at the same time 2 of my 4 lines are grandfathered with unlimited data and I'd hate to lose that going anywhere else. Dammed if I do, dammed if I don't. Let me know once you get yours resolved Rico.
Sent from my SCH-I605
This is a little bit off topic, but for those that do plan to use Edge, you do not have the choice to pay more on your phone per month. You must either pay the normal monthly amount, or pay the 50% to upgrade, or 100% to close it out.
http://www.droid-life.com/2013/09/2...s-att-next-vs-t-mobile-jump-vs-sprint-one-up/
Sent from my XT1060 using XDA Premium 4 mobile app
Executive care isn't what it use to be. They use to be able to do everything. I am working with executive care on a different issue and they are sorta useless. The plus side of working with executive care is they waive a lot of fee's and charges. I got both my upgrade fee's waived but it doesn't quite help when the phones you have are on their last legs and they won't ship your new phones.
RicoX9 said:
11 days in and I still don't have a phone. They cannot get the Edge stuff straightened out. Very frustrating. I really hope they don't start charging me on my next bill for a phone I never received.
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Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
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Thanks. I'll give that a shot. Next bill just posted. They swore up and down that I wouldn't be billed for the now cancelled Edge contract. The bill detail isn't available, but judging by the amount, they're billing me for the contract anyway.
If it weren't for the coverage, I'd be back on T-Mobile in a heartbeat.
dcoy82 said:
Hey Rico wanted to follow up and let you know they finally got mine cleared up today. I highly suggest calling the executive office and get it fixed. 212-395-1000. Good luck!
Sent from my SCH-I605
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I got a different number for executive care office. My number is from North Carolina.
No email from Best Buy regarding my G3 for Verizon. Supposed to be released today 7/17 but website now says Release Date: To be announced.
Called my local store and they have confirmed they do not have any g3s nor have any information on their arrival. I would just go to a Verizon store but I have a 50 dollar gift card that I can apply towards the G3!.
Post any information you may have collected or heard.
easyfame said:
No email from Best Buy regarding my G3 for Verizon. Supposed to be released today 7/17 but website now says Release Date: To be announced.
Called my local store and they have confirmed they do not have any g3s nor have any information on their arrival. I would just go to a Verizon store but I have a 50 dollar gift card that I can apply towards the G3!.
Post any information you may have collected or heard.
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I didn't get an email today either but I went into Best Buy this afternoon anyways. I just handed the guy my pre-order paperwork and said "I'm here to pick up and activate my Verizon G3". The guy said "oh I think they're still in the back, they just came off the truck". Sure enough, he came back with it and I'm typing this on it now. I'm not sure if they weren't sopposed to give it to me or not but I figured I'd give it a shot. I still haven't gotten the email from Best Buy either. You might get lucky if you go in and just act like you got the email. Good luck!
Sent from my VS985 4G using XDA Free mobile app
Interesting. Maybe their just a little late getting to California stores....
The Best Buy stores in my area received them today (the 17th). We received the AT&T and Sprint ones a little ahead of the release but the Verizon ones we recieved day of. Give it a day or so and they will have them if they don't already. I don't know how the email system works, but it might indeed be worth it to walk in and ask.
Seems like the bigger city stores got them but not the smaller cities. I called my local store, Ames, IA and they said Des moines had some but theirs were still on order.
I got this email today:
"
So we're doing our best to set things right.*
View:**Mobile**|**Web**|**Español[https://ci4]*[https://ci6][https://ci5][https://ci5][https://ci5][https://ci4][https://ci3][https://ci3][https://ci4][https://ci4][https://ci6][https://ci5][https://ci5][https://ci3]Hello Minh,*
We're sorry, but your recent order is taking longer than expected. We expect the item below to be available for pick up within 30 days. We'll send you another email once we've received your shipment and your item is ready for pick up.*
If that's okay with you, and you accept the delay and new delivery estimate, you don't have to do anything. Once your order is ready for store pick up, we'll send you an email.*
If you prefer, you can cancel this order at any time. To do so, please call us at*1-888-BEST BUY*(1-888-237-8289). We'll sort it out quickly, especially if you have your order number handy.*
Once again, we are sorry for the delay. Thanks for your patience.*
Sincerely,*
Karalyn Sartor*
Vice President Customer Care"
Went to Verizon to pick it up instead and will cancel my BB order when it is available. I was disappointed. Did anyone get the $50 gc for new activation?
oo3 said:
I got this email today:
"
So we're doing our best to set things right.*
View:
We're sorry, but your recent order is taking longer than expected. We expect the item below to be available for pick up within 30 days. We'll send you another email once we've received your shipment and your item is ready for pick up.*
If that's okay with you, and you accept the delay and new delivery estimate, you don't have to do anything. Once your order is ready for store pick up, we'll send you an email.*
If you prefer, you can cancel this order at any time. To do so, please call us at*1-888-BEST BUY*(1-888-237-8289). We'll sort it out quickly, especially if you have your order number handy.*
Once again, we are sorry for the delay. Thanks for your patience.*
Sincerely,*
Karalyn Sartor*
Vice President Customer Care"
Went to Verizon to pick it up instead and will cancel my BB order when it is available. I was disappointed. Did anyone get the $50 gc for new activation?
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Interesting. It doesn't look like everyone has received these emails. When did you place your order? Mine was first thing in the morning on 7/11 and AFAIK they didn't have the pre-order available on 7/10 like VZW, so I'm fairly confident I'm one of the first folks that pre-ordered. A rep I spoke with did confirm that they're going to ship in the order in which the orders were placed, so maybe there's some sort of issue where they realized they don't have enough stock to cover all pre-orders and are send emails to folks who ordered after some cutoff time? Another possible thought might be that if you pre-ordered and had one of the expedited shipping options (i.e. your expected delivery was yesterday or today) and they knew they weren't going to meet the estimated time they sent the email?
All speculation of course hinging on my hope that I might see a new phone in the next 4 weeks.
LostMahbles said:
Interesting. It doesn't look like everyone has received these emails. When did you place your order? Mine was first thing in the morning on 7/11 and AFAIK they didn't have the pre-order available on 7/10 like VZW, so I'm fairly confident I'm one of the first folks that pre-ordered. A rep I spoke with did confirm that they're going to ship in the order in which the orders were placed, so maybe there's some sort of issue where they realized they don't have enough stock to cover all pre-orders and are send emails to folks who ordered after some cutoff time? Another possible thought might be that if you pre-ordered and had one of the expedited shipping options (i.e. your expected delivery was yesterday or today) and they knew they weren't going to meet the estimated time they sent the email?
All speculation of course hinging on my hope that I might see a new phone in the next 4 weeks.
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I got the same e-mail yesterday and am very frustrated. I did my pre-order on the morning of 7/12. I'm debating if I should just walk into a store and see what happens....
jjseven said:
I got the same e-mail yesterday and am very frustrated. I did my pre-order on the morning of 7/12. I'm debating if I should just walk into a store and see what happens....
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Look like store availability is running on the site. Might what to check your location.
I think they are all screwed up over there. Has anyone tried to order and have the phone shipped to home? I keep getting that the shipping option is not available on the Verizon model. I went into the store yesterday and ask about Shipping and they said that this phone would have to be activated in the store.
Getting absolutely nowhere with BB support. Judging by the twitter conversation I had with them, it doesn't look like they've started shipping any devices at all, with no estimate on when they'll start.
Since we're all on here twiddling our thumbs until they give us something to chew on, anyone care to share when they pre-ordered and whether they've received a delay email?
LostMahbles said:
Getting absolutely nowhere with BB support. Judging by the twitter conversation I had with them, it doesn't look like they've started shipping any devices at all, with no estimate on when they'll start.
Since we're all on here twiddling our thumbs until they give us something to chew on, anyone care to share when they pre-ordered and whether they've received a delay email?
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You may want to check with your local Best Buy because I just checked a little bit ago on the website and it shows that my small local Best Buy has them now. It showed that they weren't available this morning.
Krusej23 said:
You may want to check with your local Best Buy because I just checked a little bit ago on the website and it shows that my small local Best Buy has them now. It showed that they weren't available this morning.
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Specifically had it shipped to avoid having a best buy employee activate the phone and kill my UDP.
---------- Post added at 06:48 PM ---------- Previous post was at 06:37 PM ----------
Just received a call from a BB rep saying they won't be able to ship the LG G3 for "a couple of months."
LostMahbles said:
Specifically had it shipped to avoid having a best buy employee activate the phone and kill my UDP.
---------- Post added at 06:48 PM ---------- Previous post was at 06:37 PM ----------
Just received a call from a BB rep saying they won't be able to ship the LG G3 for "a couple of months."
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HAHAHAHAHAHA! I'm not laughing at you, I'm laughing at Best Buy for thinking that's correct and laughing at that employee for having to make that phone call. They are just asking for it.
I just went into my local best buy and they didn't even know they had them in the storage shelves right behind them. I had to tell the guy the phone came out yesterday and then he checked for it. I didn't get to use the $50 upgrade promotion but they did let me use the $50 towards accessories like a screen protector, case, and audio aux cable. Loving the phone so far.
Had a pre order with Amazon.got an email this morning saying delay this delay that sorry wah wah. Cancelled order went on best buy website. Paid for replacement device(full price) got my your pickup is ready email. Typing from my amazing g3. Best buy chick was on top of it. Even have ne me the option for her to activate it or me at home. I said. Me (duh). Popped SIM in as soon as I was in the car. The rest is history. I did pay more at best buy but I call it a(I want my device now) fee.
Sent from my VS985 4G using Tapatalk
We have Verizon LG G3 in Washington DC BBC ?
I am still waiting for my 10th Of July preorder from Verizon not BestBuy.
Amazon, UDP, $400 Activation Fee
Wonder if you go with Amazon and perform sim swap trick to maintain UDP, would you be hit with the $400 fee for not activating it Amazon's way? Given the delays with BB, I'm almost tempted to take a shot with Amazon but wouldn't necessarily want to get hit with an extra $400 for not following their directions. Any experiences buying phones off Amazon but maintaining UDP with sim trick?
Went to best buy and upgraded with Verizon edge and they gave me a 100$ gift card. They had a 24 inch 1080p TV for 120. So I got the TV for 30$ put the door ..glad I upgraded
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