Problems With My Device - Please Help - Nexus 9 Q&A, Help & Troubleshooting

Hello all. Ive seen a bunch of the threads of people talking about issues with their device, but I've found a few weird bugs that I haven't seen anywhere else, so I wanted to see if anyone else has seen these/knows a solution.
Before I get started, I have a 32GB WiFi only N9. I installed that first firmware update that you get when you start the device, and nothing else. I have NOT rooted, installed a customer kernel, unlocked the bootloader, nothing. My current build number reads as LRX21L.
1) Heads Up Notifications. I don't get them. Period. This was a Lollipop feature I was really looking forward to, and no matter what app it is or what I'm doing, they don't give me a Heads Up popup. I don't think I did anything that would turn them off, it's just weirding me out that it's not happening. Is there a toggle somewhere that controls it?
2) Flashlight Toggle. I love that we finally have this, but the weirdest thing happened recently: it vanished. Like just totally up and vanished. I've only used it a few times in the week I've had the device, but I've never even touched the Cast Screen toggle and it's still there. Honestly, I used the flashlight toggle less than 24 hours before it vanished. How do I get it back?
I'm inclined to do a factory reset and see if it fixes these issues, but I wanted to check with you folks first. I also feel like I'm forgetting a third thing, if it comes to me I'll add it to this post.
Thanks in advance.

Sorry to hear about your problems. I'm also not receiving heads up notifications. I have notifications set to "always interrupt", but have never received a heads up notification.
I still have the flashlight quick toggle, though (located under "invert colors").

I'd flash the 21Q factory image. You'll have to unlock the bootloader and flash it manually. If you still have problems it could be a hardware issue.
Sent from my Nexus 9 using XDA Free mobile app

TenderloinShadow said:
Hello all. Ive seen a bunch of the threads of people talking about issues with their device, but I've found a few weird bugs that I haven't seen anywhere else, so I wanted to see if anyone else has seen these/knows a solution.
Before I get started, I have a 32GB WiFi only N9. I installed that first firmware update that you get when you start the device, and nothing else. I have NOT rooted, installed a customer kernel, unlocked the bootloader, nothing. My current build number reads as LRX21L.
1) Heads Up Notifications. I don't get them. Period. This was a Lollipop feature I was really looking forward to, and no matter what app it is or what I'm doing, they don't give me a Heads Up popup. I don't think I did anything that would turn them off, it's just weirding me out that it's not happening. Is there a toggle somewhere that controls it?
2) Flashlight Toggle. I love that we finally have this, but the weirdest thing happened recently: it vanished. Like just totally up and vanished. I've only used it a few times in the week I've had the device, but I've never even touched the Cast Screen toggle and it's still there. Honestly, I used the flashlight toggle less than 24 hours before it vanished. How do I get it back?
I'm inclined to do a factory reset and see if it fixes these issues, but I wanted to check with you folks first. I also feel like I'm forgetting a third thing, if it comes to me I'll add it to this post.
Thanks in advance.
Click to expand...
Click to collapse
I saw this and was wondering if it's related to your flashlight issue: http://www.androidpolice.com/2014/11/17/lollipop-bug-leaving-the-flashlight-on-until-it-times-out-breaks-the-camera-and-flashlight-until-you-reboot/

Related

Vibrate Doesn't Work (using dcd 2.2.3), Verizon

So, a few days ago I flashed to the 2.2.1 (and radio 3.27) release (thanks so much for all your work dcd!). I didn't really notice until today that the vibrate function isn't working. I hopped on here and searched around and came up with nada... other than 2.2.3 was released. Flashed up to that, same thing. Everything seems to work fine other than vibrate.
Anyone have any ideas?
Are you sure the vibration motor is functioning? For instance when you power it on does it vibrate for a split second?
it doesn't, that's actually how I noticed that it wasn't working.
Did you do any registry hacks or use any apps to disable the flashing LED? The vibrate function is tied to the LED flashing and disabling it in certain ways will kill the vibrate functionality with it.
negative... I have a clean install of 2.2.3 with no hacks or modifications applied to it. in my searching yesterday, I came across references to HKLM\SOFTWARE\OEM\VIB and \HKLM\Drivers\BuiltIn\AllLEDMgr but neither of these had any impact.
I had this same issue and the only workaround that I came across was to hit ok when closing the email program instead of closing it by tapping on the X. One other workaround is if you use programs like SPB Pocket Plus, add the tmail.exe to your close exceptions and vibrate will work as normal.
Hope this helps
No problems here with Vibrate
Only programs I have loaded other than the 2.2.3 rom are SPB Phone Suite and PointUI 1.02B.
I am really hoping this is something that can be fixed, I really don't want to have to flash back to stock and get a new one under warranty.
If you soft-reset your phone, does it do that quick vibrate? If so, hardware is intact
bimmerd00d said:
If you soft-reset your phone, does it do that quick vibrate? If so, hardware is intact
Click to expand...
Click to collapse
(see above) nope, no quick buzz
N715DP said:
(see above) nope, no quick buzz
Click to expand...
Click to collapse
aye, my fault. It's still early and I haven't started reading yet. That sucks about your vib, Has to be a hardware fault. i thought i had my first contribution to XDA with this one, thanks for shooting it down.
sorry about that, I am sure you'll get one soon

Haptics broken - how to get it fixed with void warranty?

Hey all,
For the last month or so, my vibration functions are very spotty. Particularly when typing, the haptic feedback will just go out, which in turn turns of ALL vibration. It will either randomly come back on on its own, or locking then unlocking will fix, sometimes turning haptics off then back on will sort of fix, and mostly tapping on the back will fix. I dunno if it's hardware or not, but it happened while I was on stock, and then I flashed an SBF and unlocked the bootloader, then installed the beta 4.5 GB ROM a few weeks ago, and I'm still getting it worse than ever.
My question to you all is:
1. Do you THINK there's any way I can fix this myself (i.e. is this a software issue?)
2. If not, and it's possibly a hardware issue, what are my options? I'm WELL beyond the 30 days thing, and of course my warranty is quite void now. Is there anywhere I can get it fixed, even if it costs some?
Subscribed. I have had the same issue with my phone for a few months now, and it's starting to annoy me. Even after two major updates and factory resets, haptic feedback only works when it feels like it.
Edit: I've also noticed that g talk and gmail are not staying logged in. Push notification from my gmail inbox is very delayed and it seems every time I hit the gtalk shortcut, it has to log in. And no, they aren't set to auto end in task manager.
I'm not sure about that Gtalk and Gmail thing...but yeah, nothing has helped my haptic feedback to work consistently. The SBF and ROM flash cured other problems I was having, but not this. There MUST be somewhere I can get this fixed! I'm hesitant to open the phone up myself because one, I don't know how and two, I dunno what to look for lol.
I don't want to send it in and wait like 10 or so days to have my phone (what can I do in between?), especially because if my warranty is void they'd probably receive the phone and say they can'd do anything and I'd have wasted time.
Marlin29 said:
Subscribed. I have had the same issue with my phone for a few months now, and it's starting to annoy me. Even after two major updates and factory resets, haptic feedback only works when it feels like it.
Edit: I've also noticed that g talk and gmail are not staying logged in. Push notification from my gmail inbox is very delayed and it seems every time I hit the gtalk shortcut, it has to log in. And no, they aren't set to auto end in task manager.
Click to expand...
Click to collapse
Sometimes they will still fix the phone after void warranty when its obviously a manufacturing error. try contacting motorola support or looking on the motorola support forums.
if you're using a google apps account instead of a gmail account then that may explain gtalk problems. it's a noted problem, and we experience it on our domain as well. We haven't encountered the gmail problem though.
mvolkhart said:
Sometimes they will still fix the phone after void warranty when its obviously a manufacturing error. try contacting motorola support or looking on the motorola support forums.
if you're using a google apps account instead of a gmail account then that may explain gtalk problems. it's a noted problem, and we experience it on our domain as well. We haven't encountered the gmail problem though.
Click to expand...
Click to collapse
I'm using the gmail account I've had for years, the lack of a persistentconnection to the gmail and talk servers happened quite suddenly. I also had this problem with my Captivate, but it resolved itself, so I'm kindof lost. This has been going on for more than a week now.

Phone will not ring when locked on stock lockscreen

Hello!
I recently switched to the m4 from my trusty LG OG, an it is perfect except for one thing... it doesn't ring.
I have tried all Sony-solutions, including PC software repair, etc... but no joy. My wife also has an M4 and has the same problem.
It is worked-around by using a 3rd party lockscreen (I use Hi-Locker), which is awesome.. but not ideal due to security problems, most notably Android Pay.
My question?
Can I replace the lockscreen at the ROM level? Can I replace the basic function with maybe a lockscreen from the Z5?
Unless someone knows how to fix this
I have never compiled my own rom, but I have a reasonable level of tech-savvy. I can flash ROMS and do work in Linux.
I have rooted and unlocked my bootloader, and I am using Stock Sony ROM
I have the latest firmware
Kernel 3.10.49
build 26.1.A.2.99
I have NOT tried using an old firmware- or an alternate ROM. I probably will, but my wife doesn't love the idea for her. Thus, I would like to work out a precision fix.
My thoughts?
Idea 1. find where the stock lockscreen/security module lives.. and try and replace with something from a different phone.
Possible?
Thank you for reading.. I know some other people have these problems, as I read them in threads here.. but I didn't find much in the way of fixing.
just for reference- THIS is the problem.
just for reference- THIS is the problem.
Mustang243 said:
My phone doesn't ring when it 's locked. If phone is unlocked ringtone rings and vibrates. When it's locked no sound or vibrate. Whatsapp messages vibrate but they have no notification sound. I have checked all the settings, volume is up. Last resort is factory reset but i'm not there yet. I don't wanna lose all my settings.
E: Okay I used Sony PC Companion and used the Fix phone/tablet -thing and it downloaded the firmware and installed it so I think it reset my phone. Still my phone doesn't ring if its locked. If I press the power button when someone is calling to me, I can see the lockscreen notification on the screen but it doesn't ring or vibrate. FFS. Any ideas guys?
E2: I guess I find a solutions. Or a temporary solution. I noticed that if I disabled the screen lock, my phone would ring and vibrate normally. So I decided to try and download "Next" lockscreen app. Guess what. When I use it, my phone works perfectly. I don't know why it stopped ringing because there wasn't any new updates from Sony but it's clearly problem in Sony's software.
Click to expand...
Click to collapse
Mustang243 said:
I still have the "silent phone" issue with this update. I have to use third party lock screen app. If I use Sony's lock pattern or pin code and use my gf's phone to call my phone: screen doesn't wake, no ringtone can be heard and no vibration. When I press power-button I can see that someone's trying to call me. Anyone else experiencing this problem? I hope you understand what I tried to say, the issue is kinda hard to explain.
Click to expand...
Click to collapse
Yeah this is a huge problem and we're not the only ones suffering from it. Now I use CM Locker because Next drained my battery. I also noticed that my phone works fine if I boot on safe-mode. Still haven't figured it out which app causes the problem. Gotta wait for the 6.0 update and hope that fixes things.
Same issue with out-of-the box...
Well, have M4 'out of the box' - meaning - no custom software installed, no customized ROM, no custom lock-screen... and well - to make the ring work back I have to restart phone every few days (as soon as realize that it's not working) - oh Sony, what should I say ....

New security update available

Just as the title reads. Updates the fingerprint with cool animation.
Thanks for the information about the new firmware update for the new Bold-N1!
After comparing this new Bold-N1 with the BLU-XI+ (with 6GB of RAM), which I also have, I have noticed that apparently due to the low 4GB of internal RAM... That most negative and annoying thing when using this new BOLD-N1 is its bad management of it's RAM Memory, which BOLD should urgently solve in an upcoming update, because there are other similar phones with also 4GB of RAM that handle this memory much better when running several applications at the same time.
So I expected BOLD to do something to improve, the handling of the RAM in the BOLD-N1 ...
Apart of Updating the fingerprint with cool animations, Do you know if there any other fixes or enhancements?
I just wanted to add that it lost root with this update, but was able to flash my old modified boot image with no negative effects. I thought it might cause a boot loop, but it works fine.
im not currently on the stock rom, so i cannot do it. Has anyone managed to copy the update file, before it being installed?
Ok I asked and got a response. Here is the update package.
https://android.googleapis.com/pack.../404ed8bd09ac64e1c9a1252713be24abff463f81.zip
Possible warning
Not confirmed yet. But it is possible this update is changing the preloader , making sp-flash tool no longer connect without signed images.
Someone who has already installed the update, can you confirm if flash tool still allows flashing?
Fingerprint scanner activating on picking up the phone
Anyone know if there's a way to disable the fingerprint scanner activating any time I pick up the phone now? Never did that before the update, it's pretty annoying. Already have lift to wake turned off, but that doesn't fix it. Went through every setting and didn't see a way to fix it.
paulson64 said:
Anyone know if there's a way to disable the fingerprint scanner activating any time I pick up the phone now? Never did that before the update, it's pretty annoying. Already have lift to wake turned off, but that doesn't fix it. Went through every setting and didn't see a way to fix it.
Click to expand...
Click to collapse
Pretty sure that would be under the "lift to wake option" found in settings->Intelligent Assistance->Lift to wake
See if the switch is set on and toggle it off. Mine isn't and my scanner doesn't activate when picking up
no99sqrd said:
Pretty sure that would be under the "lift to wake option" found in settings->Intelligent Assistance->Lift to wake
See if the switch is set on and toggle it off. Mine isn't and my scanner doesn't activate when picking up
Click to expand...
Click to collapse
Nope, that isn't it. That's off now, and was off before the update, and this only started happening after the update.
paulson64 said:
Nope, that isn't it. That's off now, and was off before the update, and this only started happening after the update.
Click to expand...
Click to collapse
weird - I'm not having that problem
Apart of the Security Update and adding some cool Animations to the On-Screen Fingerprint Scanner...
I have also noticed that after the updating we are now able to turn ON or OFF Adaptive Brightness directly from the slide down menu.
paulson64 said:
Anyone know if there's a way to disable the fingerprint scanner activating any time I pick up the phone now? Never did that before the update, it's pretty annoying. Already have lift to wake turned off, but that doesn't fix it. Went through every setting and didn't see a way to fix it.
Click to expand...
Click to collapse
Please, anyone? This seems to really be killing my battery life, I'm getting down to 10 percent now, when before the update I would be down to about 40-50 percent with the same amount and time of use after this update.
I just updated my bold n1 with the new security patch and I don't know if this was available before hand, but I noticed that the fingerprint reader now appears on the bottom of the screen just by lifting the phone up. I don't remember it doing that before.
paulson64 said:
Please, anyone? This seems to really be killing my battery life, I'm getting down to 10 percent now, when before the update I would be down to about 40-50 percent with the same amount and time of use after this update.
Click to expand...
Click to collapse
lol so I've seen ur post and never understood what u were saying and this is for all of us for ignoring u sorry lol so to fix ur problem u actually have to press lift to wake to get ur phone the way u want it I just turned mine off for the first time and it acts like u describe in ur post soooo basically just turn the lift to wake option on but I actually like the way u have it no battery drain for me

Question Display turning off for no apparent reason while in use

Anyone else experiencing this? Less than 10 seconds after I fingerprint unlock, sometimes the screen will go black while I'm reading a message or whatever. Other times it seems to be triggered by a touch action, like pressing on an icon or clearing a notification.
I found no setting that explains it. Screen timeout is set to 1 minute. I don't have any third party lockscreen or display related apps. It's been happening for as long as I can remember with this phone, and I thought the January update might fix it but it persisted through. Faulty proximity sensor maybe? I'm starting to contemplate warranty servicing.
Glaux said:
Anyone else experiencing this? Less than 10 seconds after I fingerprint unlock, sometimes the screen will go black while I'm reading a message or whatever. Other times it seems to be triggered by a touch action, like pressing on an icon or clearing a notification.
I found no setting that explains it. Screen timeout is set to 1 minute. I don't have any third party lockscreen or display related apps. It's been happening for as long as I can remember with this phone, and I thought the January update might fix it but it persisted through. Faulty proximity sensor maybe? I'm starting to contemplate warranty servicing.
Click to expand...
Click to collapse
I think it's A12. On the P5 you could look at the device and it would stay on when doing something. The feature, although there is a setting on/off, does not work any longer. I never had it on the P6 shipped with A12 but on the P5 my wife has the same problems since updating. So perhaps a proximity update will fix it but if all else is working the replacement will almost guaranteed be worse.
Glaux said:
Anyone else experiencing this? Less than 10 seconds after I fingerprint unlock, sometimes the screen will go black while I'm reading a message or whatever. Other times it seems to be triggered by a touch action, like pressing on an icon or clearing a notification.
I found no setting that explains it. Screen timeout is set to 1 minute. I don't have any third party lockscreen or display related apps. It's been happening for as long as I can remember with this phone, and I thought the January update might fix it but it persisted through. Faulty proximity sensor maybe? I'm starting to contemplate warranty servicing.
Click to expand...
Click to collapse
Are you using a custom kernel or have had a custom kernel installed in the past?
If so, you will need to try a factory reset and complete full stock image.
bobby janow said:
I think it's A12. On the P5 you could look at the device and it would stay on when doing something. The feature, although there is a setting on/off, does not work any longer. I never had it on the P6 shipped with A12 but on the P5 my wife has the same problems since updating. So perhaps a proximity update will fix it but if all else is working the replacement will almost guaranteed be worse.
Click to expand...
Click to collapse
I saw that setting but I don't see how it's relevant. Even without that setting, the display should not turn off on its own before 1 minute of inactivity.
vandyman said:
Are you using a custom kernel or have had a custom kernel installed in the past?
If so, you will need to try a factory reset and complete full stock image.
Click to expand...
Click to collapse
No. I didn't do any modding beyond bootloader unlock and root with Magisk. I flashed the January factory image a few days ago and rerooted, but as I said the problem started long before that.
Glaux said:
I saw that setting but I don't see how it's relevant. Even without that setting, the display should not turn off on its own before 1 minute of inactivity.
No. I didn't do any modding beyond bootloader unlock and root with Magisk. I flashed the January factory image a few days ago and rerooted, but as I said the problem started long before that.
Click to expand...
Click to collapse
I didn't realize you were rooted, I usually don't read signatures. Have you unrooted and tested? Other than that I'm not rooted so perhaps someone can help you out. Maybe change the title of the thread so rooted folks will jump in with suggestions. Good luck.
Looks like the issue might have come from the launcher I use, Smart Launcher. Specifically a setting called "Smart Screen Off" that's not working as intended. I turned that off and so far I can't reproduce the issue.

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