Anyone else see this? My Gear S is freezing up and giving me this error message. Resets and rebooting does not help.
mozartwon said:
Anyone else see this? My Gear S is freezing up and giving me this error message. Resets and rebooting does not help.
Click to expand...
Click to collapse
YES! Annoying as hell!
I had this same problem after installing an app that, I think, was written for the Gear 2, and quickly (sloppy) patched to work with the S..
I did most everything I could to get the error to stop, but once the issue starts...that's it...the remedy is within the currently inaccessible system files.
In the end, I had to do a full reset AND setup. And, FYI, I was unable to use the restore function from any of the previous backups (this only replicated the error).
mghtymse007 said:
YES! Annoying as hell!
I had this same problem after installing an app that, I think, was written for the Gear 2, and quickly (sloppy) patched to work with the S..
I did most everything I could to get the error to stop, but once the issue starts...that's it...the remedy is within the currently inaccessible system files.
In the end, I had to do a full reset AND setup. And, FYI, I was unable to use the restore function from any of the previous backups (this only replicated the error).
Click to expand...
Click to collapse
Thanks that worked! I was restoring from backup.
w-home not responding problem
I had the exact same problem and had to reset without restore. Problem is probably related to one of my recent installs, most likely one of the following (sorry I am not able to narrow it down further):
euronews EXPRESS
Thomson Reuters
Smart Hub
Bike!
vCounter
News Republic
Anybody else notice same problem since installing one of the above?
jwhedberg said:
I had the exact same problem and had to reset without restore. Problem is probably related to one of my recent installs, most likely one of the following (sorry I am not able to narrow it down further):
euronews EXPRESS
Thomson Reuters
Smart Hub
Bike!
vCounter
News Republic
Anybody else notice same problem since installing one of the above?
Click to expand...
Click to collapse
SmartHub we only have in common.
---------- Post added at 06:40 AM ---------- Previous post was at 06:09 AM ----------
Just uninstalling SmartHub fixed it for me. No full reset or restore needed.
SmartHub problem
athensgates said:
SmartHub we only have in common.
---------- Post added at 06:40 AM ---------- Previous post was at 06:09 AM ----------
Just uninstalling SmartHub fixed it for me. No full reset or restore needed.
Click to expand...
Click to collapse
Thank you Athensgates! Looks like we nailed it!
jwhedberg said:
Thank you Athensgates! Looks like we nailed it!
Click to expand...
Click to collapse
Fine. Watch it though, as it seems that similar (?) apps like "PhoneOn" also trigger the problem!
nk7com said:
Fine. Watch it though, as it seems that similar (?) apps like "PhoneOn" also trigger the problem!
Click to expand...
Click to collapse
It seems that there is a number of applications that can trigger it. I do not know enough to spot what they have in common but I found another culprit: Appy Geek for Gear. Keep it installed you face the problem in one of its notifications. Uninstall it, the problem is gone.
It also seems that until you find which app gives you the problem, there is a way to avoid it: Turn Notifications off from the Android Gear Management app.
I don't have any of those apps and I had the device do that to me as well. I rebooted the Gear and the issue continued, but once I cleared all 50 of my notifications, I haven't had that problem.
slimc84 said:
I don't have any of those apps and I had the device do that to me as well. I rebooted the Gear and the issue continued, but once I cleared all 50 of my notifications, I haven't had that problem.
Click to expand...
Click to collapse
Was able to clear notifications and that seemed to resolve it. The timing was every 2-3 days for me and then the lock up would start. I have minimized notifications to only the most critical ones (which makes sense). So far so good.
jwhedberg said:
I had the exact same problem and had to reset without restore. Problem is probably related to one of my recent installs, most likely one of the following (sorry I am not able to narrow it down further):
euronews EXPRESS
Thomson Reuters
Smart Hub
Bike!
vCounter
News Republic
Anybody else notice same problem since installing one of the above?
Click to expand...
Click to collapse
I hada same trouble with news republic... Very annoying!
Actually, as somebody else said it is because of the notifications. The apps don't really do anything to the watch unless they're running and they crash your phone. I would've assumed that notifications would clear from the watch once they were cleared from the phone but they just accumulate over time. The problem seems to be that each new notification adds another page to the homescreen to the left. Just clear your notifications every once in a while and it will stop freezing up, it did with me.
Related
I have the Google Finance app on my Defy+. In the last few days I noticed that the ticker had stopped updating. Tapping on the widget gets me an incomplete share price page and the title line says "Loading" continuously - it never finishes loading
I tried uninstalling Google Finance and re-installing it from Play. The result of that was that I couldn't add a share to the ticker list at all
Fortunately I had a Ti backup of the app so I restored that, with its data, and I now have the share back in the ticker - but it's still not updating. I've tried adding a different share to the ticker and it just sits there with the sync icon in the notification area, achieving nothing.
It's as if Google Finance can't talk to Google any more. All my other network apps, including eg Google Maps, work fine.
Anyone got any ideas?
I have the same problem, but my prob only started midday today
I also have the same problem. No idea what to do.
---------- Post added at 08:56 AM ---------- Previous post was at 08:29 AM ----------
Its like Finance has been dying a slow death. I haven't been able to get my widget to auto update at all for months on multiple phones. Now this. I really wish there was another compact widget that would simply give me the current dow. Time to move on. Anyone have any suggestions?
The app called "stocks" uses your google finance portfolios and seems to work still (indicating a server-side problem for google). I don't like it as much as Finance, but at least it works. Doesn't come with a widget, though
Thanks but I really need a home screen widget
---------- Post added at 01:01 PM ---------- Previous post was at 12:50 PM ----------
I think it says something that we are the only three people across the world making noise after Finance goes non-functional for about 3 days now.
I thought it was surprising that no one complained when the widget quit auto updating months ago. Here it goes completely dead and hardly a word.
If anyone is interested, I tried most of the widgets and this one is the only one that seemed to work and auto updated in as little as 1 min increments per the settings.
https://play.google.com/store/apps/details?id=org.inox.inostock&hl=en
I have the same problem
For the past few days It didn't update any stock quotes. I deleted data and uninstalled then reinstalled and now it doesn't even update my portfolio from Google Finance server and can't add new stocks or do nothing. It is completely non-functional now.
I'm also having the exact same problem on HTC Evo 3D.
- App wasn't syncing
- Deleted data and lost my portfolio
- Reinstalled and still not working
- Sync icon stays in the left hand corner but it does not update
The portfolio is still available on the full/mobile websites.
Same problem here with my motor RAZR Maxx. Widget stopped updating so I uninstalled and reinstalled. Now I can't get it to sync with my saved stocks.
Hmmm... yesterday I needed to rebuild my Galaxy S2 phone (had tried a different OS and had problems restoring the original). I had deleted google finance 2 days ago.
Today I reinstalled Finance, just to see.... and it's working fine! Got my portfolio reloaded and replicates prices nice & fast!
Soooo either Google Finance just started working again for everyone, or the solution to the problems reported here is some sort of delete..wipe..reinstall cycle
Good luck ladies & gents.
davisan1 said:
Soooo either Google Finance just started working again for everyone, or the solution to the problems reported here is some sort of delete..wipe..reinstall cycle
Good luck ladies & gents.
Click to expand...
Click to collapse
Apparently no reinstall needed. Wonder if by some miracle auto update started working also. We'll see when the market opens.
I sent an email to the support email address in the app and now it's working. Maybe they do read those emails.
Yup, working for me again now. Must have been a Google problem. (I did e-mail them about it twice but didn't hear anything back.)
Now all I have to do is find the RBS stock mnemonic which gives me the real current price of RBS ordinary shares. I know they're not great but 7.45p sure ain't right...
Google's Problem
I second ejstubb's assessment. I initially uninstalled / reinstalled with no resolution. As of last night, it seems to be working fine, so i can only assume it was a problem on Google's end.
Does anyone except me care about the fact that the stock monitor widget has quit auto updating months ago? I guess no one uses it?
NCguy said:
Does anyone except me care about the fact that the stock monitor widget has quit auto updating months ago? I guess no one uses it?
Click to expand...
Click to collapse
I just checked the settings and mine was set to 4 hours. Maybe that is why I thought it wasn't auto updating. I just set it to 30 minutes.
Notyours said:
I just checked the settings and mine was set to 4 hours. Maybe that is why I thought it wasn't auto updating. I just set it to 30 minutes.
Click to expand...
Click to collapse
I'd be very surprised if it updates. Please let us know.
NCguy said:
I'd be very surprised if it updates. Please let us know.
Click to expand...
Click to collapse
Yes it did. I wish it would update in shorter increments, but this is better than before.
Notyours said:
Yes it did. I wish it would update in shorter increments, but this is better than before.
Click to expand...
Click to collapse
What is your phone and rom?
Hi,
I'm really not sure where to turn for help with an issue that I'm having after updating my GSIII to Android 4.3. After updating I immediately noticed an issue where I'm receiving notifications (in the pull-down menu) regarding 5 files that have "finished downloading".
The files listed are pictures that I sent myself ages ago and most likely downloaded from Gmail. These files are no longer saved on my phone nor have I interacted with them in months. This is sort of a phantom notification. Every time I clear these notifications, they repopulate and continue to do so over and over and over.
Tapping one of the notifications prompts a "target file does not exist" error message, which makes sense given that the "item" the notification is referring to doesn't actually exist. I've tried uninstalling a Gmail Attachment Downloader app that I had installed, thinking that was the culprit. No dice. I've reset the phone multiple times which also didn't fix it.
If anyone can offer any suggestions that DO NOT INCLUDE A FACTORY RESET, I would greatly appreciate it.
TIA
problem solved.
Same issue
krylon80 said:
problem solved.
Click to expand...
Click to collapse
Myself and a coworker are having the same issue. What did you do to fix the error? Thanks.
---------- Post added at 12:37 PM ---------- Previous post was at 12:26 PM ----------
eprasuhn said:
Myself and a coworker are having the same issue. What did you do to fix the error? Thanks.
Click to expand...
Click to collapse
Never mind. Found the solution here on another forum:
go to downloads app and clear all of the downloads in internet and other.
I have a Verizon LG G3 running stock/rooted 4.4.2.
Today, for the 2nd time, I started receiving the unfortunately, the android.process.acore has stopped error It pretty much just constantly pops up, non stop.
Last time a few months back, I fixed it with a factory reset (annoying).
Today, it started again. I tried clearing contacts and contacts storage and google service framework, but none of that helped.
Wound up doing another factory reset.
This time, it was working fine until I added an exchange account to sync calendar and email and then I started getting the error again. I don't think that was the trigger though because of what else I figured out.
It appears as if I uninstall facebook, the error goes away. I tried uninstalling facebook, clearing contacts and contacts storage and then reinstalling, but it starts again once it gets reinstalled.
I've done this back and forth enough times now that it's clearly being caused by the facebook install. It starts as soon as I log into facebook after I install it.
I guess at least it's nice to know I can uninstall facebook and I'm good, but I want to use the facebook app still.
So now what?
lexluthor said:
I have a Verizon LG G3 running stock/rooted 4.4.2.
Today, for the 2nd time, I started receiving the unfortunately, the android.process.acore has stopped error It pretty much just constantly pops up, non stop.
Last time a few months back, I fixed it with a factory reset (annoying).
Today, it started again. I tried clearing contacts and contacts storage and google service framework, but none of that helped.
Wound up doing another factory reset.
This time, it was working fine until I added an exchange account to sync calendar and email and then I started getting the error again. I don't think that was the trigger though because of what else I figured out.
It appears as if I uninstall facebook, the error goes away. I tried uninstalling facebook, clearing contacts and contacts storage and then reinstalling, but it starts again once it gets reinstalled.
I've done this back and forth enough times now that it's clearly being caused by the facebook install. It starts as soon as I log into facebook after I install it.
I guess at least it's nice to know I can uninstall facebook and I'm good, but I want to use the facebook app still.
So now what?
Click to expand...
Click to collapse
throw fb in the trash, its the devil lol
there are a bunch of possibilities, i would start by looking for any apps you may have deleted or disabled. fb may be trying to use one and cant, thus the crash.
i found that suggestion, and more, here. wassnt specific to fb, but some of the fixes seem universal.
bweN diorD said:
throw fb in the trash, its the devil lol
there are a bunch of possibilities, i would start by looking for any apps you may have deleted or disabled. fb may be trying to use one and cant, thus the crash.
i found that suggestion, and more, here. wassnt specific to fb, but some of the fixes seem universal.
Click to expand...
Click to collapse
Actually from the link you posted a couple of people also said they uninstalled facebook and it fixed it.
I haven't changed the apps that I've got disabled in a very long time. I doubt facebook is looking for something else. I'm really stumped here. I install fb and the phone starts going crazy with these errors, uninstall and all is good.
There's got to be way to fix this.
lexluthor said:
Actually from the link you posted a couple of people also said they uninstalled facebook and it fixed it.
I haven't changed the apps that I've got disabled in a very long time. I doubt facebook is looking for something else. I'm really stumped here. I install fb and the phone starts going crazy with these errors, uninstall and all is good.
There's got to be way to fix this.
Click to expand...
Click to collapse
you could re-flash stock, it usually fixes dumb issues that shouldn't be happening.
bweN diorD said:
you could re-flash stock, it usually fixes dumb issues that shouldn't be happening.
Click to expand...
Click to collapse
I already did. It started up again as soon as I tried to log into facebook app.
lexluthor said:
I already did. It started up again as soon as I tried to log into facebook app.
Click to expand...
Click to collapse
well that sux.
i dont use fb, so im not sure if a custom rom would help.
---------- Post added at 09:44 AM ---------- Previous post was at 09:40 AM ----------
lexluthor said:
I already did. It started up again as soon as I tried to log into facebook app.
Click to expand...
Click to collapse
maybe this http://forums.androidcentral.com/t-...se-android-process-acore-stopped-working.html
---------- Post added at 09:53 AM ---------- Previous post was at 09:44 AM ----------
lexluthor said:
I already did. It started up again as soon as I tried to log into facebook app.
Click to expand...
Click to collapse
did you add any new contacts around when it started? several articles point to a bad contact.
unfortunately the process android.acore has stopped
hi,
my lg g3 s gorilla glass and the digitizer got damaged, but there is no impact on the display, its clear.
this error starts poping up.
i changed the whole display set , its a duplicate one, not the original lg s.
still the error pops up.
i think the error arises because the software is detecting it as a duplicate.
but at the same time, its getting triggered by fb messenger and whatsapp.
i think its time to go for a cutom OS.
regads
og
android process.acore
hi guys,
hi hi guys, it seems there is conflict between facebook and google people sync.
just uninstall facebook,
the problem gets solved.
but ivent checked installing fb messenger.
i checked with twitter, skype and whatsapp, no problem, the error is not popping out.
good luck
cheers
regards
og
I used to use a HTC One Max. About one month ago, I started getting no sound when a text was sent to me, at least 90% of the time. I tried multiple things to fix it.
1. Tried 4 different SMS apps, with only one being installed at any one time. This is including the built in system one.
2. Checked all sound and notification settings, both in the SMS apps, and in the Android settings.
3. Did a complete factory wipe of the phone.
On Sunday, I got a brand new LG V10. The problem continues. . WTH!!?? My V10 was setup manually, no restore from a backup, and has not been hacked, rooted, etc. Is it possible the problem is with Verizon? I know there are a lot of knowledgeable people on this forum, so I thought I would ask here! Any and all help would be appreciated!! :good:
PS: When this happens, the phone will also not vibrate
Wow! I must be the only person in the world that has this problem!
My phone updated to Marshmallow last week, and this problem continues. Does anybody have any ideas? I find it difficult to believe nobody else has had this same problem here . I did a Google search and I find others with the same problem, but most of them were caused by a setting on their phones. Verizon, at least one of their reps in the store where I bought my phone, also did not have an answer. Anybody??
I think people are not sure what your issue is.
Essentially you are not getting notification sounds when a new text arrives?
Haxcid said:
I think people are not sure what your issue is.
Essentially you are not getting notification sounds when a new text arrives?
Click to expand...
Click to collapse
I think thats his problem. But i have no idea how to fix....
---------- Post added at 01:26 PM ---------- Previous post was at 01:25 PM ----------
Have you checked the volume settings???
Thanks everybody! The problem is when I get a text message, most of time my phone makes no noise and will not vibrate. I have checked every setting possible. On my HTC, I was using Mood SMS and it worked great up until the last month I had it. On that phone, even after removing all SMS apps I installed from the Playstore and using the stock app. the problem continued. I will say that when I first went back to the stock messaging app, the problem initially went away, but returned the next day. On my V10, I have only had Mood and the stock app on it. I had Zedge installed, but removed it after downloading a few things from it. I read where other people had problems with apps like Zedge, but I have used it for a few years with no issues. Today I went back to the default SMS app on my V10, and so far it is working. If it stays working, great, but I will miss Mood. I really liked that app! I could factory reset my V10, but really do not feel like it!! Maybe other SMS apps do not do so well since you cannot remove or disable the stock one without rooting. I normally do not root my phones, but I guess since I pushed Marshmallow on it, I could not do it anyway.
Hey XDA!
I have this unique problem where my phone refuses to install anything outside the Play Store. Manually downloaded APK will not install, updates from System App Updater also will not install. Anything from MI Store will also not install.
Apps from the Play Store install just fine.
I've checked every single setting that could cause this. Only thing I haven't tried is a Factory Reset.
Please advise.
Alrich said:
Hey XDA!
I have this unique problem where my phone refuses to install anything outside the Play Store. Manually downloaded APK will not install, updates from System App Updater also will not install. Anything from MI Store will also not install.
Apps from the Play Store install just fine.
I've checked every single setting that could cause this. Only thing I haven't tried is a Factory Reset.
Please advise.
Click to expand...
Click to collapse
I would think that you have set another app to install apks, like firefox, and that app is failing or has failed following the update. See what apps can install apks and see whether the app has the right permissions in settings. If necc remove the app and reinstall. OR - there is a setting under Security which has to be enabled for unkown sources. Perhaps the 10.3..7 update has reverted the status of this setting?
All settings are in their default state.
I reset app preferences, unknown sources is also enabled. This problem is preventing even Xiaomi from installing its own apps. I cleared data of package installer. As I said above, I tried EVERYTHING.
Any thing from the Play Store installs and updates just fine. Anything else gets stuck at the "Installing" screen and then twenty minutes later says... "Xyz App failed to install."
I have plenty of space.
Phone is pure stock.
For APKs you need an all installer app. Don't know why other apps do not install. I am on 10.3.7.0 Global Stable Rom stock locked bootloader and do not have any problems at all. Phone runs perfectly.
Stransky said:
For APKs you need an all installer app. Don't know why other apps do not install. I am on 10.3.7.0 Global Stable Rom stock locked bootloader and do not have any problems at all. Phone runs perfectly.
Click to expand...
Click to collapse
Try disabling Play Store Protect. I had similiar issue once. But only with few apps (like Lucky Patcher)
Dearminder said:
Try disabling Play Store Protect. I had similar issue once. But only with few apps (like L**** P******)
Click to expand...
Click to collapse
Mentioning WAREZ on XDA means you're liable to get an infraction/ban. Please don't do that and edit your post to remove it.
guhvanoh said:
Mentioning WAREZ on XDA means you're liable to get an infraction/ban. Please don't do that and edit your post to remove it.
Click to expand...
Click to collapse
Warez - Illegally obtained or compromised software.
It is not a warez, its not a website with it. Its a tool, so how can It be banable, I don't I encourage anyone to use it so ban would be out of context. Also I am pretty sure no one would know What is L*** P******
can you try APKPURE ?
First of all, I appreciate all of your replies. But I am slightly annoyed that most of you either did not read what I typed or are suggesting I circumvent Android's built in protection just to get around a bug.
That is NOT a solution. Especially considering I'm the ONLY one facing this issue and that it isn't a wide spread one.
Regardless, as I've mentioned before, I'VE TRIED EVERY SINGLE LOGICAL THING POSSIBLE within my knowledge...
I eventually Factory Reset my phone.
And now everything is working as it should.
I have a feeling this problem arose because of either a bug with Xiaomi "Security" app or with the Xiaomi "Themes" app. But I'm not an expert. I've sent logs to Xioami through Feedback App.
I hope none of you face this issue.
Again to summarize : Factory Reset Solved My Problem.
Alrich said:
First of all, I appreciate all of your replies. But I am slightly annoyed that most of you either did not read what I typed or are suggesting I circumvent Android's built in protection just to get around a bug.
That is NOT a solution. Especially considering I'm the ONLY one facing this issue and that it isn't a wide spread one.
Regardless, as I've mentioned before, I'VE TRIED EVERY SINGLE LOGICAL THING POSSIBLE within my knowledge...
I eventually Factory Reset my phone.
And now everything is working as it should.
I have a feeling this problem arose because of either a bug with Xiaomi "Security" app or with the Xiaomi "Themes" app. But I'm not an expert. I've sent logs to Xioami through Feedback App.
I hope none of you face this issue.
Again to summarize : Factory Reset Solved My Problem.
Click to expand...
Click to collapse
this is a communty forum! non of us liable to provide any solution to anyone but to share our experiences like at the end you did!
everyone of use face problems which for us is unique and some times the solution is also either unique or at the end its either reflashing or factory reseting the device which we all know will fix any problem but will it reach to the cause? thats another story!
so where on xda we all just share our experience this is not a helpline
Hi, I face this problem too for my father's phone red mi 2. As I can tell you, after factory reset, I face this problem after a while again. I don't know what is it.
hafkhan said:
Hi, I face this problem too for my father's phone red mi 2. As I can tell you, after factory reset, I face this problem after a while again. I don't know what is it.
Click to expand...
Click to collapse
Check the security app. Tick off the scan before installing. I'm on the latest 11.0.8 stable and everything works fine on my end. But from what I can see that may be the cause of your problems
---------- Post added at 06:12 PM ---------- Previous post was at 06:03 PM ----------
Alrich said:
First of all, I appreciate all of your replies. But I am slightly annoyed that most of you either did not read what I typed or are suggesting I circumvent Android's built in protection just to get around a bug.
That is NOT a solution. Especially considering I'm the ONLY one facing this issue and that it isn't a wide spread one.
Regardless, as I've mentioned before, I'VE TRIED EVERY SINGLE LOGICAL THING POSSIBLE within my knowledge...
I eventually Factory Reset my phone.
And now everything is working as it should.
I have a feeling this problem arose because of either a bug with Xiaomi "Security" app or with the Xiaomi "Themes" app. But I'm not an expert. I've sent logs to Xioami through Feedback App.
I hope none of you face this issue.
Again to summarize : Factory Reset Solved My Problem.
Click to expand...
Click to collapse
You know you are being disrespectful. First of all this is a tech page/group/whatever. Have you seen most of the posts here? Most are about rooting, bypassing, etc. And you yourself have said that you have tried everything except doing a factory reset right? Well people are providing you solutions before doing that. If you have nothing good to say then just don't say it. Didn't your mom or guardian or whoever teach you manners?
If you didn't want to do anything like rooting or whatever, then right it down. Don't expect people to be psychics to know what you want. ??
---------- Post added at 06:21 PM ---------- Previous post was at 06:12 PM ----------
Alrich said:
First of all, I appreciate all of your replies. But I am slightly annoyed that most of you either did not read what I typed or are suggesting I circumvent Android's built in protection just to get around a bug.
That is NOT a solution. Especially considering I'm the ONLY one facing this issue and that it isn't a wide spread one.
Regardless, as I've mentioned before, I'VE TRIED EVERY SINGLE LOGICAL THING POSSIBLE within my knowledge...
I eventually Factory Reset my phone.
And now everything is working as it should.
I have a feeling this problem arose because of either a bug with Xiaomi "Security" app or with the Xiaomi "Themes" app. But I'm not an expert. I've sent logs to Xioami through Feedback App.
I hope none of you face this issue.
Again to summarize : Factory Reset Solved My Problem.
Click to expand...
Click to collapse
I quote"I have this unique problem where my phone refuses to install anything outside the Play Store. Manually downloaded APK will not install, updates from System App Updater also will not install. Anything from MI Store will also not install.
Apps from the Play Store install just fine.
I've checked every single setting that could cause this. Only thing I haven't tried is a Factory Reset.
Please advise."
Now, which part here did you say that we didn't read what you said? And which statement said that we disregarded "Android's builtin protection"? Are you alright? You do know that the security app is not a "builtin" android protection software right? That's Xiaomi. The only builtin security from Android are security patches and play protect, or didn't you know that? You said you tried everything, but aside from downloadinh apks, did you say from where you installed it? Did you install it using Chrome after downloading them? Did you ever try opening the apks from a file manager? Did you try turning off play protect? Or turning off the security scan toggle wherein it says "scan before installing"?
You said this is only your issue, yet you are annoyed at people giving you advice and options when you yourself never even mentioned whether you are rooted or if you didn't want to "turn off security".
Glad you solved your issue, but next time if you want specific advice note it down and don't be a jerk to people who only want to help.
I had this issue and solved it by using the original file manager instead of ES file manager.