Nexus 9 froze in the black.. No reeboot.. - Nexus 9 Q&A, Help & Troubleshooting

Went to work this morning have a case, my Nexus 9 was sleeping as I used it & worked fine when I got up.. Sleeping, with case close.. When I got home this afternoon it was dead.. No life what so ever.. Tried everything. Plugging unplugging, opening and shutting the case. Thinking this was the sleep of death routine I've heard about before on other devices.. and I've been able to wake my old Nexus 7 by messing with things like this.. Plugged it into power for a couple hours, as I took a nap. Woke up, tried again.. Nothing!
I ended up calling HTC, they had me do a trick they called battery reboot or some such.. Push down, Power, Volume down, Volume up, all at the same time., for 3 min.. I got to about 1 minute plus in I think, and it rebooted..
My question is.. what caused it to freeze if anyone knows and are tere other reported problems along these lines. I've had the thing all of 1 month plus 3 day's so this is a first and i'm just wanting to understand and learn from it.. see if there are any other reported problems along these lines??

Related

[Q] What are you guys doing if/when tab goes unresponsive.

This may have been answered already, but I did a search and only found to hold the power button for 20 seconds. I have had it since it first came out at best buy. Last night is the first time it happened and I know it was do to the "bonzai" game my daughter was playing. That said, I went to hbo go and was watching a movie and heard the bonzai game in the background. I tried to close the browser and it froze on me. I pushed power, back, home, and nothing. The screen eventually timed out, but if this were to happen on any android phone I would simply pull the battery and retart. Since we can't just pull the battery, what are all of you doing if and when this happen to you. And comments would be greatly appreciated.
I throw mine out the window
Sent from my 3VO on the Now Network™ from Sprint®
Long power press has always worked for me.
I am wondering thi same thing, i have only had mine for a total of 10 hours and it has done this to me a total of 5 times and it is starting to piss me off, i dont like having to reboot like that under normal use. I am very close to returning this thing and trying out another tablet.
I hate to say it but this is making me regret selling my first gen iPad!!!!!
So just to update you guys, I returned my first tab yesterday and have been heavily using the second one and it has yet to freeze up on me. I am very happy with this tablet. It is so much faster and the screen is way more vibrant and clear than the thrive I bought and am soon going to return. The thrive also has the typing lag and it randomly reboots when it is sleeping.
Mine would not turn on this morning. I plugged the charger and let it sit for a minute then the screen turned on when i pushed the power button. Turns out my tab completely shut down because battery was dead and now is working 100% again.

Strange sleep issue after .13 update

So all seemed to be fine and dandy after the update, but I went to check something on my tablet and it wouldn't wake up. Pressing the power button, or even holding it didn't do anything; the screen was black. I held volume up and power and it vibrated, then I held it again and it vibrated again. The third time I did this, it finally booted up again.
Dunno what this means.
EDIT: Just happened again, although now I can't seem to get the thing back on. The screen is just off and vol. up + power only makes the thing vibrate after a few seconds. I simply left the prime on the lock screen and came back and it was stuck again.
Prime BT tether lockups
XHolyPuffX said:
So all seemed to be fine and dandy after the update, but I went to check something on my tablet and it wouldn't wake up. Pressing the power button, or even holding it didn't do anything; the screen was black. I held volume up and power and it vibrated, then I held it again and it vibrated again. The third time I did this, it finally booted up again.
Dunno what this means.
Click to expand...
Click to collapse
Mine does the exact same thing when I tether it to my Sensation with BT.
I'm still on 2.11.1 though
UPDATE
I just manually updated my pad to .13 this morning. It did NOT alleviate my problem but it didn't make it any worse. Unlike many other user who report the lockups when sleep now, mine still only occurs when I tether BT and it goes to sleep. On the upside, I've tested my wifi and do confirm an improvement ~20% increase in signal strength and quality.
According to dd-wrt on my router signal increased from about ~49% to 63%
and Wifi analyzer signal strength ~77-68dB to ~54-47dB. I have not tested GPS.
Apparently the build variance between pads are reflected by the variance in the effects of the update
nattylite said:
Mine does the exact same thing when I tether it to my Sensation with BT.
I'm still on 2.11.1 though
Click to expand...
Click to collapse
How do you get it back on? I can't seem to power it up now.
EDIT: Nevermind, I just held power and it turned back on after about 5-7 seconds. I think it might be a "Wifi off during sleep" issue..but idk.
XHolyPuffX said:
So all seemed to be fine and dandy after the update, but I went to check something on my tablet and it wouldn't wake up. Pressing the power button, or even holding it didn't do anything; the screen was black. I held volume up and power and it vibrated, then I held it again and it vibrated again. The third time I did this, it finally booted up again.
Dunno what this means.
EDIT: Just happened again, although now I can't seem to get the thing back on. The screen is just off and vol. up + power only makes the thing vibrate after a few seconds. I simply left the prime on the lock screen and came back and it was stuck again.
Click to expand...
Click to collapse
same thing is happening to me after the update. My prime never used to do that but something in the update screwed with it. is there anyway we can revert back?
Doubt this is an update issue as I haven't seen it yet or most others. Or they all would be posting about it. That is strange though. You all didn't root n go messing around with stuff did you? Lol. If anything I'd try a fresh reboot. Maybe even clear out all the caches. Something else is seeming to cause this. By any chance did you install chrome beta? Some users reporting strange things since installing it. I don't think its the app but it is strange though or coincidence.
demandarin said:
Doubt this is an update issue as I haven't seen it yet or most others. Or they all would be posting about it. That is strange though. You all didn't root n go messing around with stuff did you? Lol. If anything I'd try a fresh reboot. Maybe even clear out all the caches. Something else is seeming to cause this. By any chance did you install chrome beta? Some users reporting strange things since installing it. I don't think its the app but it is strange though or coincidence.
Click to expand...
Click to collapse
no I didn't root. I may factory reset if it keeps doing it and see if that works. I got a decent working prime and it would suck if this update is giving me problems. yes I did install chrome beta but this issue happened before I even installed it so that can't be it.
Ok, this has to do something with the update.
My perfectly fine from before prime wouldn't unlock. I couldn't get it to respond. (I thought it was dead..) I tried to unlock and pressed volume, did nothing.
I just read this thread and tried holding the power button and it vibrated and booted after the hold...
Asus needs to stop the patch roll out untill this is fixed...
Same problem for me. And after a short sleep, it wakes up, but there is a delay of about one half second that didn't used to be there.
-gary
After that one sleep, it has not yet repeated since last night for me
not only did mine do the same thing but it also killed my battery life while my Prime was sleeping... epic fail asus its time to return for a refund and never look back.
Maybe try reverting back and see if the problem goes away.
This hard-to-wake-up issue happened to me once after the update, but my Prime did finally wake up. Have not had the issue since. There was a lag in the wake up yesterday also, as others have mentioned, but even that seems to be gone now (or I'm just used to it).
Possible fixes for this situation:
1) Hard reset (stick an open small paper clip into the little hole just below the microSD) -- I'm sure most of you have tried this already...
And, if that doesn't work:
2) Hard reset, then reapply the .13 firmware update manually right after (assuming that is possible)
My tendency is to always do a hard reset just before any firmware updates -- makes me feel a little more confident. I was lazy and did not do that yesterday, but it won't happen again.
enough with this crap
Dude, you really gotta stop trolling, this is the third thread you are spewing this crap in in the last three I read.. You obviously are not returning it, you just like to *****.
PrimeTimeBro said:
not only did mine do the same thing but it also killed my battery life while my Prime was sleeping... epic fail asus its time to return for a refund and never look back.
Click to expand...
Click to collapse
unsure if this is the right thread, but mine's been acting up since the update as well. when i'm actively using it and turn off the screen, it boots up as quick as before to the unlock screen. however, after letting it sit for a few hours, it seems to have shut off where i'll have to hold the power button on for a few seconds (after 2 or 3 tries) to get it to boot up again as if i reset the tab.
Having the same issues with mine as well. I have installed Chrome Beta, but had it running for a few days pre-update without issue.
I almost always keep mine in the dock, but haven't had a chance to determine if it only happens in the dock or not.
i have seen this occur in the past ..before the update.. i thought the battery was dead but plugging in the charger didnt do much.. held the power+vol up 3 times finally woke up .. and said 36% battery left... i m on the verge of returning this after 2 weeks of use.. just cant get over these silly silly issues
Mine just did the same thing. I'm on the newest update. Had to hold power button 10+ seconds for it to come back.
Sent from my Transformer Prime TF201 using Tapatalk
Mine died over night with a charge of 36% in balanced mode. Had to hold the button down for 10 seconds to get it to turn on today after it was plugged in the charger for 20 minutes. Now when i wake it out of sleep there is a .5/1.5 second delay for the screen to come on.
Same issue
Had absolutely no issues with my tablet prior to this update - no random reboots, but now if it's off for a minute or more, I have to hold power in for 7-12 seconds to boot up the system.
Hey, just a thought.
Maybe also include the first few of your tablet's serial number to see if the problem is consistent with some batch(es) and not others? May help others that's going to update...

[Q] No Power at All

So something very weird has happened..
I had my phone plugged in charging as I was going to sleep, everything was working fine. I wake up 4 hours later, and go to check my phone but nothing happens, and I notice that I have no charging light, nothing. I unplug the charger and plug it into my computer...nothing, I try a different cord...nothing. I tried holding the power button, but still nothing. I'm really confused as to what could have happened, because like I said it was just sitting there charging, I don't keep any open water anything near it either, so that couldn't have happened.
My phone is rooted, and is s-off, I was running MeanRom 4.3 when this happen, and it had been on that for 4 days without any issues.
Any Ideas what could have happened, or what I can?
so quick update, phone started rebooting like crazy all of a sudden. I heard it vibrate on my night stand, and noticed it was on the HTC boot screen, then it went black, and did it again. So I held power+volume down and got to the bootloader, but again it just randomly rebooted while it was in bootloader, as it was restarting it made it to the start up animation, however just went black again for about 3-4 mintues, then started rebooting again....I am very confused...
Well I had the same problem, but my phone Never got reboots or anything just dead.. Ended up with service on guarantee and they had to change the moderboard of my phone
Sent from my GT-I9100 using Tapatalk 2
man I hope that not the issue, but its rebooting like crazy now, and I actually rebooted enough to fully boot at one point, and the weird thing is, the Back buttong, home button and recent apps button were flashing, just like they do when you hold the power button in...
cvinton07 said:
man I hope that not the issue, but its rebooting like crazy now, and I actually rebooted enough to fully boot at one point, and the weird thing is, the Back buttong, home button and recent apps button were flashing, just like they do when you hold the power button in...
Click to expand...
Click to collapse
I had the same problem with my first 2 EVOS, the just went dead but in my case they never came back up, Sprint replaced both under the 2 weeks warranty period... Bad batch maybe?
elculito said:
I had the same problem with my first 2 EVOS, the just went dead but in my case they never came back up, Sprint replaced both under the 2 weeks warranty period... Bad batch maybe?
Click to expand...
Click to collapse
Well looks like a trip to Best buy at lunch today (I have the Bestbuy insurance because there is no fee for insurance claims...)
I'm just worried that while I'm there that it will try to start bootlooping, and they will see the text on the "Quietly Brilliant" screen, or it will go far enough to show MeanRom's boot animation, and they will stop the thing on the spot. After posting this morning it has had 2-3 sessions of wild boot loops, where it is continuous every couple of seconds rebooting. In the 3 minutes I've been typing this, it has gone through probably 10 cycles, each time making to the end of the Quietly Brilliant HTC screen where it shows the "This build is for HTC Development only..." yikes...
Best buy doesn't care if its rooted man. I brought in 2 rooted EVO's and exchanged them on the spot. Most of them don't even know what root is. If they did they don't know about the HTC dev screen.

[Q] Phone stuck rebooting

Really hope someone can help me here.
I rooted, and put CM10.2 on my phone a month or two ago (don't play that much with ROMs, etc), but fancied a change from stock.
Anyways, it's been fine (although battery life not quite as great as before, but hey ho), this evening just got a WhatsApp message, dropped the notification bar down, clicked on it to open Whats App, and the phone rebooted... And then continued to just reboot over and over after 2-3 seconds (showing the i9300 Samsung logo with the red ! in the top left).
Removing battery stops this obviously, but weirdly when I put the battery back in boots straight away, and continues to just loop like that. Holding power, home, vol up/down makes no difference (been playing with this for about an hour now, and searching other peoples solutions, someone said 5 times wait, and release). Just can't get anything other than this loop, just weird that I can't actually turn it off either.
Suggestions please?
Thanks Gunja
Booting as soon as battery is inserted indicates power button sorted out, try wiggling it or seek a repair.
Yes I believe thats the case, as I have actually got it into the "Accept different OS" mode, stays there for 2 seconds and reboots. Nothing seems physically weird about the power button.
It did the sudden die thing a few months back, and I returned it to Sammy UK and they fixed it (due to 2 year warranty) in 2 days. It's still under 2 years old, so will give them a call. Was rooted before, but didn't show the red ! in the left left. Hope that they don't mind that, as this does seem to genuinely be a physical hardware problem not software.
If you just hold the power button on the S3 when it's booted, just it just turn off eventually? How annoying, 2nd problem with it in the last 4-5 months, wonder if will get another sammy when upgrades due in a couple of months. Lets see how their support is again this time round!

Question Has someone suddenly turned off the Xperia 1 IV? Thank you

Has someone suddenly turned off the Xperia 1 IV? Thank you
Not sure what you are asking??
My phone turned off automatically
It s normal? has happened to someone?
shouldn`t happen, from my 2 Xepria 1 IV`s I have had, I have never had this issue.
had mine since end of june, that never happened.
Agree cannot happen easily, but possible if the volume and power buttons were pressed together for few seconds or your phone had a processor failure that results in a reboot rather than a shutdown
...or maybe when you got the notification that you hadn't rebooted in a while and ignored the notification, it decided to shutdown to teach you a lesson - Sony Rulez! Just joking, no something must have gone wrong somewhere for that to happen.
This has happened to me once only.
I narrowed it down to overheating seeing as the most obvious answer.
Otherwise I've noticed some battery related irregularities like 10% but upon powering on I see 2x% battery.
(Or 13% battery remaining however it shuts down showing 4-5% and other times living to its full potential lmao).
My 1 IV got the problem yester day.
When I was watching TV on Chrome app , it suddenly turned off , I can't turn on by hold the power button or power + volume up/down .
Then I put the charger on the phone wake up again and the battery showing 28% , it was 36% before it turned off
i have had this issue on 2 Xperia 1 IV, first one i could return for exchange as it happened within 30 days
the replacement did not have issues until after about 2 months so I am stuck with it.
did anyone narrow down the issue or managed to get it repaired?
I spoke to sony repair centre and they told me if they cant find the issue as its random, they will just return it as it is.
Yeah min 12 times in the month. And yesterday I drove home used Android Car and was by a call. Suddenly the phone shuts down.
This is so poor from Sony. This phone is so annoying me.
On Saturday my mom bring me her old Samsung Note Phone.
I have enough oh this part of a **** phone.
Think about it! 1400€ and you got a peace of ****...
I am still waiting for a costum rom...
so.....almost a year now and never happened, just the usual "you didn't restart your phone for more than 28 days bla bla bla".....

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