I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
They shouldn't care, but I would unroot phone and relock the boot loader just to be on the safe side. Relocking the phone will factory reset phone, but I would do that anyway regardless just so my personal stuff wasn't in someone else's possession.
stlracer said:
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
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I was told by an HTC chat representative that because I registered and downloaded the unlock code from HTC that this voided the warranty - all parts of it, including the Advantage Program. - I think this is terrible. Unlocking the bootloader has NOTHING to do with dropping the phone or replacing a broken part.
I hope you have good luck getting the glass replaced free under the program. Please keep us posted on what happens!
From what I have see, there have been mixed reports. Some folks with modded phone have had their screen fixed under Advantage, and some have been denied (HTC makes you pay for the repair?).
I would recommend return the phone to LOCKED (s-off required), return to s-on, and everything else stock, and hope for the best. If you unlocked by HTCDev.com, they have a record of you doing so by the phone's IMEI. So your chances are probably not great. If you unlocked the bootloader via sunshine, they should have no way of knowing the phone is modded if you return everything to stock.
Bootloader can say "relocked" and it will still be able to be fixed. If rooted and unlocked and non stock firmware/software/recovery then they will not fix based on my findings(repair center techs).
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point. ?
mbcastle said:
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point.
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Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
DanGeorges said:
Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
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I unlocked using HTC Dev, so they certainly have a record of it. Plus, mine said "relocked" on the bootloader screen.
I sent mine in around January 3rd with a relocked bootloader with no issues at all except for them breaking mt camera lens on the return shipment , this being after it got damaged on the way there... -_- but they dont care about the bootloader as far as I'm concerned
When I contacted HTC chat originally for my free screen replacement, I was unlocked and rooted, and they gave me the runaround about the warranty being voided (I unlocked through HTCdev).
I exited the chat, relocked the bootloader and flashed back to stock.
Went back into a new chat, they replaced it without a hitch. Well unless you consider the power button now being stuck on my new phone, so I need to send it back under warranty again, a hitch lol.
So apparently, if you contact them while rooted and unlocked, they may try to use it to void your warranty. But if you put it back to factory, you're showing them it's not a software issue from you messing with it (don't ask me how a cracked screen would be), so they give you no hassle.
Related
Hi all ,I really will like to know if I unlock my htc phone using HTC method ,and let's say my phone gets a problem ....will i be able to receive warrenty coverage even though I have not rooted it ???Please help ...thx a lot
Sent from my HTC EVO 3D X515m using XDA Premium App
As far as I understand if you use the HTC unlock method you loose your warranty.
http://m.engadget.com/default/article.do?artUrl=http://www.engadget.com/2011/08/03/htc-explains-official-bootloader-unlock-process-asks-you-to-sig/&category=classic&postPage=1
Yes and no, it all depends on the Sprint store. If it is a hardware issue then you may still be repaired under warranty. Any software issues will not be covered under warranty. The few people on here that did need a repair were required to return the phone back to stock and relock the hboot. The problem is the that is what the hboot will show, "Relocked" so any tech will be able to detect that you did unlock the bootloader at one time. Again, it recap, it all depends on your local Sprint store. Some will some will not.
my rezound is unlocke and rooted. my ear piece speaker make really bad cracking noise. if i unroot the phone, can i have warranty replacement? or will there be a problem?
Well
No one has an answer to this. You will not know you have a problem until months and months. If months from now you get a charge for a unit, because you voided the warranty and then sent it in for warranty exchange, only then will you know.
There just simply hasn't been enough time since HTC released the unlock, people unlocked (I still have NOT for this very reason), and then people started trying to turn in unlocked phones to Verizon.
if u can use asurion u would be fine... they take them back no matter if they are unlocked or not
oh.. well...
if u have no other choice i say re-lock and try it
even when you re lock it, it says that it is relocked, thus showing that it was once rooted, so it helps but it isn't 100%, I would just put the stock RUU on the phone, so stock ROM, recovery, and then re-lock bootloader as suggested and give it a try.
I think you will be ok, but dont take my word.
andybones said:
even when you re lock it, it says that it is relocked, thus showing that it was once rooted, so it helps but it isn't 100%, I would just put the stock RUU on the phone, so stock ROM, recovery, and then re-lock bootloader as suggested and give it a try.
I think you will be ok, but dont take my word.
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+1 this should work unless they really check for it and know to lock for it saying unlocked
Call tech support and profit. I've gotten two replacements which are worse than the original... But I got them none the less! Both are going back to Verizon lololol.
I have seen many people say unlocking voids the warranty, but they are all lying. On HTC DEV it says unlocking MAY void you warranty. I think if the device is re-locked and has the stock ROM installed there shouldn't be any issues.
FWIW, and don't take it as 100%, I know a guy in the warranty department that told me as long as it can be flashed to stock when they hook it up and it works, they don't care about root or unlocking. People have even received phones already unlocked.
06stang said:
FWIW, and don't take it as 100%, I know a guy in the warranty department that told me as long as it can be flashed to stock when they hook it up and it works, they don't care about root or unlocking. People have even received phones already unlocked.
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I'd bet that's it. At least for a physical defect. Unless HTC decides to go evil. But I doubt it.
So far I'm liking my HOX+ (AT&T), but want to unlock/root to get the full experience, backup with Titanium, delve into Tasker and BatteryXL, etc. However, I'm a relative newbie at this and need some help.
I understand you have to unlock the bootloader first, but so far the only way I've seen is through HTC Dev. Is that correct? And will that void my warranty? Or is it reversible in case I need to bring the phone back in for maintenance?
Or, will it not matter, because if I bring it in the AT&T Store staff won't bother to check? I did swap out my phone for a non-defective one on Tuesday and the dude didn't even turn it on or glance at it, just grabbed me a new one with a new SIM, so this may not matter. But before I go on I just wanted some reassurance that I can reverse this if need be.
Thanks in advance!
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
Thanks!
I'll look into rooting if I can figure out how! Anyone know how to do this on Mac?
911jason said:
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
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Exactly how you get around it! To be honest a few times i returned phones with only flashing the factory rom, left the phone unlocked and all, lol! I doubt the companies really look into it to see if you messed with it. Haven't heard 1 person returned a phone and getting denied because of root, unlocked bootloader, etc. I could be wrong but never heard of it myself...
911jason said:
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
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Rooting and unlocking alone only voids your warranty if you have a custom rom on your phone that caused the issue you had that broke it. I got that straight from a store managers mouth.
Sent from my HTC One X+ using Tapatalk 2
Hey,
i unlocked my Evo 3D's Bootloader with the HTC Method. Now my Audio Jack seems to have some contacts misaligned, leading to sound not always coming out on the left ear. If i am to send in my phone to HTC, will they repair it or do nothing because i unlocked the bootloader?
It is surely a Hardware defect, meaning that my bootloader has nothing to do with it. Any Experiences?
Thanks!
Technically your warranty is void if the bootloader is unlocked. I would definitely re-lock it before sending it in.
peter9991 said:
If i am to send in my phone to HTC, will they repair it or do nothing because i unlocked the bootloader?
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Since you are running GANGNAM CM10 I'm guessing you are S-OFF. If so, I would recommend returning the phone to 100% stock it you are sending it to HTC, just to be safe.
Instructions to do that can be found in this post.
ramjet73
Does anyone know if tmobile will warranty replace a unlocked device?
Sent from my HTC One using xda app-developers app
handman29 said:
Does anyone know if tmobile will warranty replace a unlocked device?
Sent from my HTC One using xda app-developers app
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It appears to vary based on the store and who you happen to interface with.
The safest way is to do an S-Off, remove the tampered notice, modify the splash screen, and then lock it. But that is a lot of steps, some of them a bit risky if done wrong.
Unlocked as in carrier? If you bought it from tmo, then it should still be covered unless you did something else to void the warranty.If you mean bootloader, then that voids the warranty so you're probably gonna get hit with a fee, maybe on the back end.
FWIW, I had no trouble getting my last One replaced for a stuck pixel despite bootloader unlock. I took it to a store and had the rep there initiate the exchange, though I still had to receive the replacement in the mail since I bought it online. Before sending it in I just nandroided back to stock and flashed stock recovery and that was it. I was worried for a while that they would hit me with some extra fee because of my unlocked bootloader, but it's been over a month and nothing.
I'm guessing since I had a super-obvious hardware problem (stuck pixel) nobody bothered to do a thorough check., but getting S-OFF and fixing everything to look locked is probably safer.