[Q] Nexus 9 LTE on Vodafone UK doesn't get LTE - Nexus 9 Q&A, Help & Troubleshooting

Hi,
There's a thread going on on the Vodafone UK forums about the Nexus 9 LTE not connecting to Vodafone UK on anything higher than 3G. I don't think this is very well known as the LTE version isn't as popular as the Wifi version, and then there are multiple mobile operators to choose from, so this might not affect many people.
Basically, a known working Vodafone 4G SIM in a known 4G coverage area will only establish 3G, never H, H+ or LTE/4G - this has been tested with multiple devices (I've got two here now) and multiple SIM's. The devices are unlocked, Vodafone don't require IMEI registration or anything like that. It should just be a case of putting the SIM's in. I've done all the checks I can think of (SIM's in another device - they get 4G, other operators SIM's in the device get 4G) etc.
Vodafone use LTE band 20 (and band 7 in a very few locations for LTE-A). Band 20 is known to work on the radios in the device because the same devices can connect to EE, who also use LTE band 20.
HTC are not interested as they say its a network problem, the device can register on EE and advised me to contact Vodafone.
Vodafone are saying its an unsupported device, I didn't buy it from them and don't really care, their first line support said the SIM is registering on their GSM network but never registers on the 4G network hence no coverage. After a conversation with second line support I was told that the device is trying to register on band 8 (900MHz) rather than band 20 (800MHz) which means that its a software/hardware problem - I'm a little bit dubious about this as how would they know unless it was negotiated by the SIM or something as their equipment uses 800MHz... ? I think he was basically lying to me to fob me off.
Google don't even have a way of contacting them about the device.
So as a consumer I'm stuck! Is there anyway I can debug the device myself? Can I see what bands are being used at different points in he SIM registering process with any software? Basically - any help or advice at all guys. It sucks to spend a load of cash on a device that half works, but what REALLY sucks is having no way to escalate a clear cut problem because there are so many companies involved!
Thanks in advance!

Related

[Q] AT&T Titan Use in United Kingdom UK

I just purchased an AT&T branded Titan for use on T Mobile here in the USA. I didn't do my research properly and I just assumed I would get at least 3G. It seems not. However all is not lost if I can just unlock it and use it on my trips back to Scotland.
If I unlock the AT&T Titan will I have any issues just popping a UK SIM in there? Does it run better on some providers?
Thanks
edderspcs said:
I just purchased an AT&T branded Titan for use on T Mobile here in the USA. I didn't do my research properly and I just assumed I would get at least 3G. It seems not. However all is not lost if I can just unlock it and use it on my trips back to Scotland.
If I unlock the AT&T Titan will I have any issues just popping a UK SIM in there? Does it run better on some providers?
Thanks
Click to expand...
Click to collapse
You will need to check with the Carrier that you are going to use the Titan over there... and see which bands of HSDPA that they support. The UK Version of Titan seem to be supported 850/900/1900/2100 , but i don't think the AT&T version support 900 band tho. You will have to recheck.
Good Luck.
And yes, you need to get the SIM-Unlock code based on the IMEI of the phone and then you can insert any sim in and the phone will use it just fine as long as the carrier able to provide network for it.
Looks like you will only be able to use it on GPRS
UMTS/HSPA/HSPA+ tri-band (2100/1900/850 MHz) and quad band GSM/GPRS/EDGE (850/900/1800/1900 MHz) and LTE BC4/BC17
Thanks for the replies. It makes no difference to me what network I use .
I'm having a hard time understanding the differences.
If I look at this page it lists what my phone supports..
http://www.gsmarena.com/htc_titan-4027.php
Looking at this it seems my specs match up with most major UK providers
http://en.wikipedia.org/wiki/List_of_mobile_network_operators_of_Europe#United_Kingdom
Therefore shouldn't it work?
If it is limited to GPRS what are the limitations?
Thanks
Yep in theory it should, Just double checked and I posted specs for Titan2 oops
At&t Titan ie: Frequencies HSPA+/WCDMA 850/1900/2100 MHz and Quad-band GSM/GPRS/Edge 850/900/1900 MHz, Its missing 1800mhz for UK which basically means you cannot use T-mobile or Orange, But Vodafone or O2 or anything running 900mhz should be fine.
The 2G band list says "quad-band" but then only lists 3 bands. I'll bet that's a typo and that all 4 bands are supported.
I've used my unlocked AT&T Titan with local SIMs in numerous countries on 2100MHz 3G... works great.
I have at&t Titan from US in London with O2. Sometimes it woks fine on 3G sometimes doesn't work at all. I forced it to use only 2G and then it works fine.To force the phone Enter code ##3282# Then go to the Three blue dots on the right corner go to settings and in network type choose 2G or 3G depending on what you want.
Received my Titan 2 today from Across the pond, It's at&t branded but unlocked, It is working fine and shows 4G lol, I know it is just a 3G connection but no problems using it on O2, Had to manually input APN settings in cellular and that was it
Well that smile didn't last long, Can't send pic messages, Any ideas?
Hi AndyFZ1S have you tried the connection setup application from htc? Thats what i usedwhen i moved here and it worked fine. Still my 3g connection is poor or inexistant is most areas, i believe at&t phones are missing one band.
Sent from my Titan using XDA Windows Phone 7 App
^@andres22, Thanks & yes have tried connection set-up but it says the carrier is not in the database etc, 3G works fine I just cannot send or receive picture messages, There is no option to manually put in the settings either so am kind of stuck really,
Uhmmm funny that my setup apolication has O2 settings and yours not. Sorry man. I cant think of anything else.
Sent from my Titan using XDA Windows Phone 7 App
No problem, It may well be you have a different database on your at&t Titan compared to the at&t Titan2, Never mind, Hopefully there will be a way to sort it.
I'm having similar issue with Titan 2 using on T-Mobile US. MMS is the only issue. T-Mobile does carry Nokia 710 and HTC Radar. I wonder if there is a way to get settings from those phones.
Sent from my HP Touchpad using xda premium
The only way I can think of doing it is by flashing either a Stock Titan2 ROM (if it exists) or a custom one, That way Connection set-up would have most of the carriers in its database and not just at&t, But that won't be possible without HSPL or any ROMs, Maybe HTC could do something their end to update connection set-up etc?

LTE support

Hello All,
I have just purchased a Lumia 920 RED. On the box it says Nokia 920.1 CV FR Rouge.
It then says GSM & WCDMA and a load of frequencies.
Will this support LTE for internet (if my provider supports LTE of course).
Thanks for your comments.
Nicholas Cross
Since no-one has answered, I sent an e-mail directly to Nokia. Here is the response that they sent. It answers the question very nicely.
Thank you for contacting us with your concern.
This is in reference to your email to us asking about the support of the Nokia Lumia 920 to LTE (Long-Term Evolution or 4G network). We are more than happy to assist you on this.
In response to your concern, please be advised that all Nokia Lumia 920s support 2G, 3G and 4G network/LTE. This means that the phone can be used with the fastest network connection yet. This, however, will depend on the network provider you will be using your phone with. For example, if your current network provider do not support 4G network, the device's LTE capability will not be utilised and 3G network will be used.
To confirm this issue, we suggest that you contact your network provider and ask them if they do offer 4G network as the phone supports it indeed.
Looks like you got the European model.
The EU model has different LTE frequencies than the American one.
So depending in what country you will be using this device and what provider, the phone may support or not 3G and/or 4GLTE.
nMIK-3 said:
Looks like you got the European model.
The EU model has different LTE frequencies than the American one.
So depending in what country you will be using this device and what provider, the phone may support or not 3G and/or 4GLTE.
Click to expand...
Click to collapse
Thanks for the response. Yes, I have the European version (since I live in Luxembourg). My question wasn't really whether it would get 3G here because of maybe not being on the right frequency, but whether it would get LTE since it didn't mention LTE on the box at all.
I have updated the rom a new version that the Nokia Care Suite found, and now it seems to have changed something because now it often shows that it is connecting as H+. I also asked my phone provider if they offer LTE on standard contracts, and they told me that they don't (for the moment) offer LTE on voice contracts. They only offer it on data ONLY contracts, so for the moment this means that H+ is the best that I can get.
So far, I am impressed with the device, but I am slightly concerned with the battery life. It doesn't seem to be as good as the HTC 7 Pro that I had before, and my wife's Lumia 900 also seems to get better battery life.
The device is new, so it could be that the battery needs "conditioning". Will see how things go.
Have a good weekend!!
nebc100 said:
Thanks for the response. Yes, I have the European version (since I live in Luxembourg).
Click to expand...
Click to collapse
CV FR means Country Variant France, so you got the french version. german, french an belgium version should all support LTE 800/900/1800/2100/2600 so you will be fine (luxembourg uses 900/1800). i don't think there exists a version of the NL920 without LTE, but you can easily check it. go to settings -> mobile network and see what you can choose for highest connection speed. there should be 3 options, 2G/3G/4G (with the old Firmware it was LTE instead of 4G)
nebc100 said:
I also asked my phone provider if they offer LTE on standard contracts, and they told me that they don't (for the moment) offer LTE on voice contracts. They only offer it on data ONLY contracts, so for the moment this means that H+ is the best that I can get.
Click to expand...
Click to collapse
Orange? They will offer LTE for voice contracts as soon as they get VoLTE ready. sometime in Q1 2013 if i remember correctly.
Thanks for the info regarding VoLTE!!
I had already checked the network settings, and that was why I was concerned. On my phone, it only offered 2G and 3G!!
I have since updated (using the Nokia Suite) the rom, and now the 4G option is there, and I have also seen the H+ symbol show on my data connection.
my only concern now is the battery life, and that seems to be MUCH better with the new rom.
have a great weekend.
I have a Lumia 920 unlocked German version which brought support for the 4G setting from release. I recently flashed it to the Austrian ROM given that I live in Austria. That removed the 4G option. Last friday I then decided to flash the phone to Portico as I hadn't had that much data added to it and that restored the 4G option.
This is in line with what Nokia had been communicating for some time: all Lumia 920 devices have LTE hardware on board but it is not enabled on all pending a future software update. With Portico this now seems to be the case. H+ has been working nicely for me even with the 3G only ROMs which makes sense given that it is just a faster transfer mode on top of UMTS.
I couldn't try out LTE yet as my carrier only has it operational in some locations quite some distance from my home. Therefore I currently have limited it to 3G to avoid the phone looking for an LTE network all the time.

GT-i9100 network trouble!!

My brand new GT-i9100 is barely usable. I've spent the last week wrestling with it (bought it new from ebay) to get it to work, but I'm at my wit's end. Any help would be greatly appreciated. Here's the problem:
My Galaxy S 2 (now rooted and currently running SlimRom) partially or completely loses cellular signal about 60% of the time, often in places where I know there is reception. I'm using Telus' network in Canada. It will lose data, lose ability to make or receive calls, and fail to send text messages. The indication of signal loss is not clear, IE it will say "emergency calls only", "no service available", or even say I have service but I really don't. However the cutting out seems to occur consistently depending on where I am located. For example I seem to get OK signal at my house, but zero at my friend's house. I know it's not the network in this case, since my friend is also on Telus and they get fine reception. I've done some testing and here are some possible causes that I can think of:
network cold spot - No, see example above. It also cuts out in urban populated areas where the signal is strong
phone compatibility - unlikely, since Bell offered the i9100M, which I'm led to believe is physically identical to the normal i9100, and Bell and Telus operate over the same frequencies. Also when it does get signal it can transmit data fine
SIM card - No. The first thing I did when I discovered this problem was get a new SIM card. Nothing changed
SlimRom - No. The phone was acting like this out of the box with the stock image.
Radio firmware - Unlikely. I've flashed at least 6 different firmwares, including KG6, KH3, LQ6, LP6, KI4, and even LD3, which I believe is the firmware the Canadian i9100-M ships with, so would logically work fine. The carrier for that was Bell, and I believe Bell and Telus operate on the same frequencies
a hardware defect in the design of the phone or the antenna itself - the last possible option I can think of. I hope it's not this, because then I would have to undo all the modifications I've done in an attempt to fix my phone, and pray the seller accepts the return
Please, if anyone could offer any assistance that would be great.
Telus frequencies:
2G
CDMA 850/1900
EVDO 850/1900
3G (and fake 4G)
HSDPA 850/1900
HSPA+ 850/1900
UMTS 850/1900
WCDMA 850/1900
1x EV-DO CDMA2000
4G (called 4G+)
LTE 1700/2100
Indoril said:
My brand new GT-i9100 is barely usable. I've spent the last week wrestling with it (bought it new from ebay) to get it to work, but I'm at my wit's end. Any help would be greatly appreciated. Here's the problem:
My Galaxy S 2 (now rooted and currently running SlimRom) partially or completely loses cellular signal about 60% of the time, often in places where I know there is reception. I'm using Telus' network in Canada. It will lose data, lose ability to make or receive calls, and fail to send text messages. The indication of signal loss is not clear, IE it will say "emergency calls only", "no service available", or even say I have service but I really don't. However the cutting out seems to occur consistently depending on where I am located. For example I seem to get OK signal at my house, but zero at my friend's house. I know it's not the network in this case, since my friend is also on Telus and they get fine reception. I've done some testing and here are some possible causes that I can think of:
network cold spot - No, see example above. It also cuts out in urban populated areas where the signal is strong
phone compatibility - unlikely, since Bell offered the i9100M, which I'm led to believe is physically identical to the normal i9100, and Bell and Telus operate over the same frequencies. Also when it does get signal it can transmit data fine
SIM card - No. The first thing I did when I discovered this problem was get a new SIM card. Nothing changed
SlimRom - No. The phone was acting like this out of the box with the stock image.
Radio firmware - Unlikely. I've flashed at least 6 different firmwares, including KG6, KH3, LQ6, LP6, KI4, and even LD3, which I believe is the firmware the Canadian i9100-M ships with, so would logically work fine. The carrier for that was Bell, and I believe Bell and Telus operate on the same frequencies
a hardware defect in the design of the phone or the antenna itself - the last possible option I can think of. I hope it's not this, because then I would have to undo all the modifications I've done in an attempt to fix my phone, and pray the seller accepts the return
Please, if anyone could offer any assistance that would be great.
Telus frequencies:
2G
CDMA 850/1900
EVDO 850/1900
3G (and fake 4G)
HSDPA 850/1900
HSPA+ 850/1900
UMTS 850/1900
WCDMA 850/1900
1x EV-DO CDMA2000
4G (called 4G+)
LTE 1700/2100
Click to expand...
Click to collapse
Well.. I think you got one of the Korean ones.. There is someone in China or Korea, or who knows maybe Samsung who is taking the SHW-M250S, a horrid Korean version of the S2 and changing the housing and software to make them look as the GT-I9100. Even the back labels say GT-I9100 and the software itself.. however, you can tell them apart because they are way lighter and very flimsy and also because the SIM Card tray is different from the one on the original GT-I9100.
So, I know it's very late but the problem is not you, is the phone. It might look brand new, but it is not compatible with networks in the US and many countries as Korea seems to use a different network standard. I was not able to get any data working on this model when I was in the Dominican Republic. I recently got a few of them in a lot of devices I bought for resale after I moved to the US and I couldn't get any of the 14 phones I got to connect to cellular. I decided to strip them off for parts.

4G LTE on Speed 7 Plus - what's your experience?

Hi all,
I'm in the UK and on the EE network using their 4G, and the Speed 7 downloads stuff really fast when I'm out and about. 4G when it works is really amazing... sitting on a train watching read time HD video streaming without caching is definitely miles better than 3G and to me is a strong selling point of this phone.
However, EE in the UK do charge a lot for data so I have been experimenting with other providers. I now have Three, O2, and Vodaphone PAYG SIMs. None of them have any credit on them but that should be enough to check signal... and where I am at the moment, it is not too impressive, I'm not getting 4G reception from any of them except EE - the rest are giving me 3G. I do realise that with this phone, only your chosen data SIM will get 4G, and the one in the other SIM slot will only do GSM, so I did make sure that data was turned on in the right SIM if I was using two and turned on mobile data etc.
In theory, the speed seven should be perfect for the UK, it has Band 20, Band 7 and Band 3 which should cover all of these providers. Although there are radio utilities out there that are good on signal strength, I haven't found one that tells me what Band I am actually using on 4G. (so if you know...)
So, no matter where you are in the world, I'm interested to know what you're connecting to... what 4G provider do you use, and more importantly, what bands are they on? This would be for the 'International' version of this phone which has the B20/B7/B3 radio. My phone actually reports it is enabled for 4G B1, B2, B3, B4, B7, B17 and B20 but I think that may reflect the different radio modules that can be installed, not the real hardware situation.
thanks in advance!!
Hello,
I am waiting my speed 7, it will be deliver in the next days. But if you want to know what frequency you use, try to disable 2 of 3 bands in engineer setting.
I am from France, we have also the 3 bands Band 20, Band 7 and Band 3 used by french operator, with the 2600 mhz.
I hope, I will give you a feedback at the end of the week.
Kind regards.
Salut! The problem is half the providers in the UK sell 4G as a 'premium' service, so it appears unless I activate some of the SIMs (for a pile of money) then I won't be able to validate the specific 4G service they communicate in 3G first and then switch only for selected customers... who have paid.
I recently loaded up the 'Three' SIM with some credit(Hutchinson telecom - maybe it would be under that brand in France) and their 4G service seems to be fine as well. Maybe not as good as EE for coverage or speed, but certainly not too bad. 'Three' use Band 20 and Band 3 and EE use Band 7 as well, so that's not very conclusive... yet! I have also been running the phone in dual SIM mode, using both at once, and it works perfectly. You have to choose which SIM to use for each service, and it will (as any Chinese phone) be unable to run 4G at once on both, so you have to choose one of them for calls, one for data, and one for texts. That does not stop you getting incoming calls,texts etc on both lines etc (just sets the default for outgoing) It is a real novelty having that... and two signal strength meters!
I like your idea of turning off the bands in engineer mode, it is not obvious to me where to do that, so if you can point me in the right direction that would be great... I'm using the engineering mode tool...
PS I hope you like the phone! Now that the software is mostly fixed, I like it a lot, you need the latest OTA update to make it usable, so do run the wireless update wizard! Maybe not top quality hardware, but much cheaper, and has a good screen, good speed, big battery and 3Gb memory ... and of course the dual SIM! (Camera, GPS are a bit suspect)...
This might help:
http://www.att.com/travelguide/coverage/coverage_details.jsp?CIDL=1308&MNC=CING
http://www.sensorly.com/map/4G/GB/Great_Britain/O2/lte_23410#|coverage
Thanks... Bit out of date. The thing I am interested in knowing is how much truth is there in what the phone claims to do versus what it actually does
Sent from my ZP952 using XDA Free mobile app
Hello,
just a late feedback, but i have reached with speed test 65mb dl, 25 ul, in 4G , at frequency 2600 mhz , very well indeed.

How to add/unlock bands on this mediatek phone

Hi guys,
I rooted the phone, installed audio and viper mod... but the only reason I even got that far was trying to root the phone to get additional bands added to the modem. Seems like I am not getting far lol.
The ulefone power 3s I got does not work in canada for bell... as it lacks 3g apparently and only has 2g and 4g? 4g data works, calling phone with 2g works. So data works for bell mobility and rogers, but voice and sms does not work with bell mobility... only with rogers/fido/koodo.
I am going to switch to rogers from bell due to better cost (45 a month plan with data) vs 80+ with bell... so ill get voice working but im worried then how much this phone will work when roaming in the states and what have you....
I seem to be only able to find how to edit bands with qualcom based phones but ours is a p23 or mtk 6763 processor phone.
Did you figure this out?
Just wondering if you were ever able to unlock the bands. I am having a similar issue
Fault of the smartphone made in mediatekļ¼š
The japan domestic carrier company where iPhone is set to use all of carrier bands in Japan merely hangs SIM lock and sells a terminal, but even which carrier is available if I cancel it.
However, there is no human being who wants to use this even if the phone which is how much which is the phone which is usable only in Japanese Tokyo where only a measure band of 3G and the LTE is usable because it is sold domestically without most of the carrier bands in Japan being available is bargain as for the smartphone made in mediatek
Even if the person buying it appears if baseband sets it freely and can add it, such an application does not exist.
Because I get the root right, in z3c of sony where band addition is possible freely by QPST and QXDM if it is a phone of snapdragon, there are still many users
The smartphone made in mediatek is a really useless (not smart) phone in Japan

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