Stock Verizon GS4 randomly shutting off and bootlooping - Verizon Samsung Galaxy S 4

Hello everyone,
I have a stock Verizon Galaxy S4 that is having some issues and wont stay on and sometimes gets caught in a bootloop. I have been able to get into recovery and wipe cache / do a factory reset, but the phone keeps doing the same thing; reboot, sometimes start but then reboots again. I have had it for almost 2 years and thought it was the battery, so I bought another one and the phone still does the same thing. If I boot into safe mode, it lasts a little longer that way, but will eventually turn off and get caught into the bootloop again.
Any ideas on what the cause is and possibly how to fix it? The is completely stock and has never been rooted, unlocked, or anything like that. I looked in the forums, but it looks like they all have to do with flashed roms and non-stock options, which is why I am posting a new thread.
All help is appreciated. Thank you.

It sounds like your power button may be on its way out. I had the same issue with my phone. Couldn't get it to boot past the splash screen. If your is intermittent it may or may not be this issue. However if the problem gets worse, its more then likely the cause. After a lot of use the insulation inside the power button can wear away causing a short. If you google it there are several articles describing symptoms to help figure out if that is indeed the problem. If you run in to a boot loop, pull the battery and reinsert it. If the phone powers on without pressing the power button, that is your problem.
Sent from a Shaftamle Galaxy S4
"Thanks Button" is always appreciated!
149ThemedGoogleKeyboards!!!!!!
Eclipse ROM fatness!
MyColorScreen

I know it has been a few weeks but I wanted to provide an update. I have a friend who runs a cell phone repair shop. I took it to him and they did all sorts of tests and such, so we replaced the power button. After replacing the button, the phone still did the same thing.
I would pull the battery, but the phone would not turn on by itself. I would power on the phone like normal and would make it to the splash screen in which the phone would then power off. At that point, it would not try to restart, but rather would act like it was on and the phone / battery would get really hot. I would pull the battery and start again, with the same result.
Any other ideas? My friend, the co-owner of the business, and myself are all out of ideas.
Thanks!
Edit: Also I called Verizon and Samsung to see if I could work out a warranty through either of them. Since the phone is almost 2 years old, we all know the answer to that. Sammy wanted $70 just to look at it, let alone additional charges to fix it if the problem wasnt what they thought it was.

poda13 said:
I know it has been a few weeks but I wanted to provide an update. I have a friend who runs a cell phone repair shop. I took it to him and they did all sorts of tests and such, so we replaced the power button. After replacing the button, the phone still did the same thing.
I would pull the battery, but the phone would not turn on by itself. I would power on the phone like normal and would make it to the splash screen in which the phone would then power off. At that point, it would not try to restart, but rather would act like it was on and the phone / battery would get really hot. I would pull the battery and start again, with the same result.
Any other ideas? My friend, the co-owner of the business, and myself are all out of ideas.
Thanks!
Edit: Also I called Verizon and Samsung to see if I could work out a warranty through either of them. Since the phone is almost 2 years old, we all know the answer to that. Sammy wanted $70 just to look at it, let alone additional charges to fix it if the problem wasnt what they thought it was.
Click to expand...
Click to collapse
I have to say I'm shocked its not the power button. My only other suggestion would be to flash the stock firmware to the device using Odin. It could be a software problem. Your guess is as good as mine. However flashing the stock image is definitely cheaper then hassling with Sammy or big red. Not that voiding your warranty would matter at this point but make sure you flash whatever firmware your on right now. If you go backwards you may run into a problem since your phone has the Knox boot loader. Check out the i545 android development section here at XDA for tutorials on how to do so. There are a few of them out there. I'm not completely familiar with that process since I'm still on MDK firmware. But there are plenty of knowledgeable guys that can help you on those threads if need be. Good luck!
Sent from a Shaftamle Galaxy S4
"Thanks Button" is always appreciated!
149ThemedGoogleKeyboards!!!!!!
Eclipse ROM fatness!
MyColorScreen

Well, I ended up selling it for $130 to some one for parts. I made full disclosure of what the phone was doing and even showed the buyer exactly what it was.
My father had an older Droid X2 that we are using for the time being. Our contract ends in less than 30 days in which we will be moving to T-mobile anyways. I get literally zero signal where I work and my wife gets very limited service where she works. However, the T-mobile service is excellent in both our respective buildings and in the Phoenix metro area where we live.
I appreciate your thoughts on trying to resolve this. One of the many reasons why I love XDA and the community.

Related

Phantom button presses! Is my phone broke?

Is my fascinate defective? Why does my back button randomly press itself? In fact, it seems like it's doing it as a long press sometimes since pressing the power button takes a random screen shot!
I've posted about this before, but this issue came from EB01. Surely others are experiencing such a thing!
This happened to me on stock DI01. I don't know why, but all of a sudden one day, it started doing those phantom presses. For me it was the back button and menu button. I also had a hard time long-pressing the home button to pull up the recent app list.
I have insurance through Verizon, so I just took it into the store, and they ordered a refurbished replacement for me. I didn't have to turn in my phone until the new one came.
It's a different story if you go directly to Samsung. Through them, you are without your phone for 6 days (2 days shipping there, 2 days repair, and 2 days shipping back), and no temporary phone is provided. I was only going to do that as a last resort, but Verizon actually came through.
The end result is that the new phone is definitely better, and I can tell there's a difference in the button response - not in a bad way, though. It's a more "solid" experience as opposed to the previous phone being more finicky.
I have this same issue as well, and have had it pop up on me well before EB01. It's not all the time, but it happens often enough that it's annoying as hell.
Anyone happen to know of a software based solution? Considering all of the rooting/etc. I've done to my phone, I don't know how feasible it is to get replacement hardware..
Skyh said:
I have this same issue as well, and have had it pop up on me well before EB01. It's not all the time, but it happens often enough that it's annoying as hell.
Anyone happen to know of a software based solution? Considering all of the rooting/etc. I've done to my phone, I don't know how feasible it is to get replacement hardware..
Click to expand...
Click to collapse
I believe that if you were to odin back to stock (or any official OTA update) that they wouldn't know you'd ever been rooted.
Superclean 2.4 Voodoo - VA Green
I have the same issue. In fact, it just happened a few minutes ago. Sometimes it only had one phantom press, other times it will go spastic. When the latter happens I have to press the back button to make it stop.
I'm glad I'm not the only with this issue. Looks like I'm calling for a replacement tomorrow.
Sent from my SCH-I500
Joshuaboyzn said:
I believe that if you were to odin back to stock (or any official OTA update) that they wouldn't know you'd ever been rooted.
Superclean 2.4 Voodoo - VA Green
Click to expand...
Click to collapse
That's what I did. I was rooted and removed a bunch of the VZW bloat when I first started seeing it. I ended up flashing an Odin package for stock/unrooted DI01 onto the phone to make sure that rooting didn't cause the problem. It still ended up happening on stock. I took it in to Verizon and had them look at it, and they were none the wiser. It's been a couple of months now, and I've heard nothing about my returned phone.
Both the DI01 and DL09 Odin packages should be available in the development forum. Be sure to disable voodoo (if you are using it) before you use Odin.
Domush said:
I have the same issue. In fact, it just happened a few minutes ago. Sometimes it only had one phantom press, other times it will go spastic. When the latter happens I have to press the back button to make it stop.
I'm glad I'm not the only with this issue. Looks like I'm calling for a replacement tomorrow.
Sent from my SCH-I500
Click to expand...
Click to collapse
I just hate the idea of getting a refurbished phone. I sure hope this is a software issue.
Doesnt verizon insurance go through asurion or something like that
Blue Super Froyo
Verizon should be quite familiar with this problem at this point. This problem ran wild on the OG Moto Droid. I've had family members return their phones and within the first year get replacements per warranty (factory defect).
The problem stems from either using a charger that doesn't have a USB module (aka doesn't require you to plug the USB data cable into a charger brick) or from improperly plugging in your phone (for instance, not putting the phone in a dock completely or having the USB connection slip partially). The unusual changes in voltage kill these smartphones and cause them to almost short-circuit, resulting in the "ghost" phenomenon. Many people have had this problem within the last couple of years and have found this to be the culprit. Just google "Ghost Droid" for more information.
WhiteRocks said:
Doesnt verizon insurance go through asurion or something like that
Blue Super Froyo
Click to expand...
Click to collapse
Verizon's insurance does go through Asurion. That's not what I did, however. I told Verizon I didn't want to make an Asurion claim (which comes with a $89 deductible). They said I could go through them for the Samsung warranty. They sent me the replacement and then I sent back my phone (like you do when you make an Asurion claim), but there was do deductible or charge for it.
Now, they might have only said this because I have the extra protection through them. I can't guarantee they will do this for everybody.
Zerg The Bear said:
Verizon's insurance does go through Asurion. That's not what I did, however. I told Verizon I didn't want to make an Asurion claim (which comes with a $89 deductible). They said I could go through them for the Samsung warranty. They sent me the replacement and then I sent back my phone (like you do when you make an Asurion claim), but there was do deductible or charge for it.
Now, they might have only said this because I have the extra protection through them. I can't guarantee they will do this for everybody.
Click to expand...
Click to collapse
Your phone comes with a 1 year warranty from Samsung for hardware issues. Assurion picks up if the user damages the phone, like dropping it or water damage.
Update for anyone following this thread..
I got a replacement phone and restored via nandroid, ensuring identical software. The phantom button presses are gone! So, it seems the button presses are indeed a hardware failure, not software related. If you have phantom button presses, get a replacement phone and save yourself some grief.
Cheers
Sent from my SCH-I500
Ugh, I'm getting them too. Really don't feel like getting a fourth refurbished fascinate.
Sent from my SCH-I500 using XDA App
Dammit. I assumed it was software since this only started happening when I switched to froyo. The kernel is buggy and I figured this would go away once the devs bring us ones from proper source.
I guess my days of not safely removing from PC are catching up to me.
Sent from my SCH-I500 using XDA App
The only thing I've noticed on my phone is my power/sleep button sometimes randomly takes screen shots instead of going to sleep, which I thought I read was the back key sticking, is this similar to what everyone is experiencing with these phantom button presses? Mine isn't backing out of programs or anything?
I've had these phantom button presses on mine on and off since I got the phone. Even before I rooted it. I always assumed it was because the soft keys were dirty/oily and were incorrectly registering touches. Wiping off my phone has always taken care of the problem.
My fascinate has infrequently done this over the last several months. Today, the stupid thing started pressing the back button every few seconds. Rebooted several times. No improvement. Switched kernels. No improvement.
I decided to try to see if this is software or hardware. Rebooted to CWR and left it setting on one of the options. Right now it has been setting for about 10+ min and no random back buttons have been pressed. My thinking is, if this is a hardware bug it should have selected the highlighted option since the back button is used as the select in CWR.
Anyone have any ideas?
I think I might try a clean reload starting from the stock ODIN when I get home.
Phone is rooted and running SC 2.9 Voodoo Kernel, voodoo disabled.
I have this issue really bad ever since upgrading to Gingerbread...
If I use Odin to flash back to the Stock Verizon 2.2 the issue disappears, but if I flash any gingerbread, doesn't matter if its VGB or one of the CM7 nightlies, the phone presses the back and menu button pretty consistently and also if you remove the battery for any reason at all, it loses or forgets a lot of apps that you may have installed (Live Wallpapers for instance) and also takes 3-5 reboots or power down cycles to finally boot up NOT in Safe Mode.
Not sure what the hell is going on, but I may have to just Odin back to Verizon stock 2.2, root it and live with the bloatware
Oh, and this issue is persistent from my original Fascinate to the refurbished replacement that Verizon just sent me. So either they sent me a refurbished phone that has the exact same symptoms or its an issue with Gingerbread and the Fascinate.
Any suggestions?
Anybody? Bueller?
Could my stock Samsung 16gb memory card be causing this? That's the only thing that was carried over from my old phone that had the button press issues to the new refurbished one.
Has anybody made that correlation?
Bump,
Googling about this problem, it seems this is a wide spread problem with Fascinate and few other Samsung phones. No one knows of the real problem nor a fix.
It is unacceptable for Samsung not handle this problem which sounds like it's hardware related for this long.
Any more input guys?
I was about to buy the Samsung Fascinate myself but this sounds like a major problem to me.

[Q] My phone has a mind of it's own!!

I have no programming experience and I'm fairly new to most of this. I recently rooted my I777 and tried out a few different OS's. First I tried SuperNexus (The .zip says Build2-20120812). That ate my battery like no tomorrow, so I switched to CM 10 (20120803)...that ended up doing the same thing, but I was able to improve the battery life substantially by disabling the media scanner. After running that for a few weeks, it started acting up a lot. The screen would click on things that I didn't click on and just do a bunch of random stuff for awhile. So I wiped it yet again and installed SHOstock2. It worked fine for a few hours, and then all of the sudden it started messing up a BUNCH. Whenever I restart or turn on my phone it will open a window that resembles a lock screen, but has four icons at the bottom (Alarm, Media, Gallery, Internet) and then exits it immediately. It will cycle through this repeatedly until my battery is nearly dead and then eventually stop. I can't operate my phone at all while it's doing this. When I press the lock button, it will lock for about a second and then turn back on and continue doing whatever the hell it wants. While it's doing this, it won't charge either. It connects and disconnects constantly. I'm also having trouble getting it to connect to my computer, but I was having that problem before I switched to SHOstock2...Has anyone had this problem before? Is it a software issue or does this sound more like a hardware problem? I don't really know what else to try...
You need a young priest, and an old priest... But seriously, has it taken any hits, or blunt trauma? That kind of spastic self initiation of functions sounds like you have a short somewhere. I've never heard of a software issue anywhere near this, with anything from these forums.
Pink pony Gs2 i777
Pure Google Gnex i9250
Pink stallion Gs3 i747
Stock tweaked Asus tf201
Go to stock and make sure to factory rese
Bleh
122ninjas said:
Go to stock and make sure to factory rese
Bleh
Click to expand...
Click to collapse
If that doesn't work, you might have a damaged digitizer. :/
I have dropped it a few times, but nothing too drastic or very recent. It may have gotten a little moist a couple of weeks ago on a camping trip, it was raining, but it wasn't soaked and it'd been that wet before.
I just took out the SIM and SD card and started it up. it seems to be working fine without them in there... what does this mean?
I put just the SIM card back in and turned it on. It started doing the same thing again. I put it in Airplane mode and it quit immediately. Ideas?
122ninjas said:
Go to stock and make sure to factory rese
Bleh
Click to expand...
Click to collapse
It's looking like that's probably what I'll be doing...sad day!
Problem with the sim, or the sim dock, logically. Try the sim in an unlocked phone, if that's an option. Or vice versa, if your phone is unlocked, toss another sim in.
Pink pony Gs2 i777
Pure Google Gnex i9250
Pink stallion Gs3 i747
Stock tweaked Asus tf201
Also try wiping any dusts out of the sim card/slot
If I restart the phone and put it in airplane mode immediately, it won't mess up. It still occasionally disconnects while it's charging though. I don't have another SIM card to try out. But I did wipe it out like you recommended. Also, whenever I turn it off, it automatically turns itself back on. Sometimes it will go into download mode for no reason...
Check your IMEI in the "About" menu in settings and make sure it matches what is printed on the back of the phone under the battery. Do not post your IMEI, just tell us of it matches, please.
I'm thinking physical damage. If it still glitches out even occasionally without service, but it's clearly worse with service, that denotes to me, that it's regarding the radio. If it randomly reboots into download mode, I say flash it back to stock when it does, confirm its still screwed up, and send it in. Situation like that will get you a replacement, no problem.
Pink pony Gs2 i777
Pure Google Gnex i9250
Pink stallion Gs3 i747
Stock tweaked Asus tf201
Cmoore0965 said:
I'm thinking physical damage. If it still glitches out even occasionally without service, but it's clearly worse with service, that denotes to me, that it's regarding the radio. If it randomly reboots into download mode, I say flash it back to stock when it does, confirm its still screwed up, and send it in. Situation like that will get you a replacement, no problem.
Pink pony Gs2 i777
Pure Google Gnex i9250
Pink stallion Gs3 i747
Stock tweaked Asus tf201
Click to expand...
Click to collapse
A new problem developed. I can no longer use the lock/power button. And I can't get it to connect to my computer so I can't do a flash. This phone is falling apart...is there anything I can do? Should I take it to a local phone repair shop?
Yes
In hindsight, that answer was pretty quick. All in all, it's your call. Your experiences would be enough for me to make that call with my own device, however, the spirit of xda is community development, and problem solving. You've gotten some great advice on ways to explore the issue, and it very well may be something that you can solve without carrier or manufacturer support. It's up to you, and your willingness to devote your time, and energies. Might seem weird, but the more I think about just telling you simply "yes," I felt out of line. I am interested in the result of your situation, best of luck.
Pink pony Gs2 i777
Pure Google Gnex i9250
Pink stallion Gs3 i747
Stock tweaked Asus tf201
Cmoore0965 said:
Yes
In hindsight, that answer was pretty quick. All in all, it's your call. Your experiences would be enough for me to make that call with my own device, however, the spirit of xda is community development, and problem solving. You've gotten some great advice on ways to explore the issue, and it very well may be something that you can solve without carrier or manufacturer support. It's up to you, and your willingness to devote your time, and energies. Might seem weird, but the more I think about just telling you simply "yes," I felt out of line. I am interested in the result of your situation, best of luck.
Pink pony Gs2 i777
Pure Google Gnex i9250
Pink stallion Gs3 i747
Stock tweaked Asus tf201
Click to expand...
Click to collapse
I'll keep playing around with it and see if I can get it to work. Got a pretty busy week so it may be awhile. Luckily i've got an old samsung to use until I get it fixed. Thanks for your help so far!

Random BRICK on GF Evo LTE

Phone shut off and will not turn on, will not charge, will not boot, nothing.... here's the backstory.
I root my girls EVO LTE for her just for the sake of backing up data and pictures and texts. She also enjoys Fresh ROM, but I never got around to putting it on this phone, bc at the time there was no need. Also, I never did get around to turning S-OFF, just rooted, stock rom, nothing else.
About 3 months ago, she had a random boot loop, which, after some googling, seemed to be a random problem that some people were experiencing, unrelated to root or anything. So we fixed her phone, updated it, at the time, and have since done nothing to it. A few weeks ago, she started have major problems. Texts would take 5 minutes to open, contacts would also, and sometimes she couldn't dial out. Problems that I hadn't gotten around to looking into.
Today, her phone just completely turned off and hasn't done anything since. Won't turn on, charging does not give it a light. I tried to boot into recovery etc. Is the phone completely BRICKED?
It's within the year warranty, but I know if sprint gets it back on and see it's rooted, they'll be assholes about it, even though it doesn't seem to be related.
jirafabo said:
Phone shut off and will not turn on, will not charge, will not boot, nothing.... here's the backstory.
I root my girls EVO LTE for her just for the sake of backing up data and pictures and texts. She also enjoys Fresh ROM, but I never got around to putting it on this phone, bc at the time there was no need. Also, I never did get around to turning S-OFF, just rooted, stock rom, nothing else.
About 3 months ago, she had a random boot loop, which, after some googling, seemed to be a random problem that some people were experiencing, unrelated to root or anything. So we fixed her phone, updated it, at the time, and have since done nothing to it. A few weeks ago, she started have major problems. Texts would take 5 minutes to open, contacts would also, and sometimes she couldn't dial out. Problems that I hadn't gotten around to looking into.
Today, her phone just completely turned off and hasn't done anything since. Won't turn on, charging does not give it a light. I tried to boot into recovery etc. Is the phone completely BRICKED?
It's within the year warranty, but I know if sprint gets it back on and see it's rooted, they'll be assholes about it, even though it doesn't seem to be related.
Click to expand...
Click to collapse
Does it show in device manager when you connect to a pc?
njfoses said:
Does it show in device manager when you connect to a pc?
Click to expand...
Click to collapse
Well I dont have the drivers installed bc I recently added an ssd and started from scratch, and like I said, I don't mess with her phone too often.
But it doesn't do anything when I plug it in via usb, doesn't make a sound, nothing pops up, and it doesn't try and connect. It's lifeless.
Some have had good results plugging into a wall charger for 6-8 hours and then it comes back to life.
It may work.
Sent from my PC36100 using xda app-developers app
Your timing is good, bricks tend to happen during major updates
Have your gf take her phone back to the Sprint store and say it won't turn on, charge etc. if the phone is truly bricked, they can't tell it was rooted or whatever. They should replace it because it's within the warranty period. If she has an SD card, take it out (especially if it had ROMs on it).
The key is have your girl friend do this, better would be to have someone's mother take it in.
bigmoogle said:
Your timing is good, bricks tend to happen during major updates
Have your gf take her phone back to the Sprint store and say it won't turn on, charge etc. if the phone is truly bricked, they can't tell it was rooted or whatever. They should replace it because it's within the warranty period. If she has an SD card, take it out (especially if it had ROMs on it).
The key is have your girl friend do this, better would be to have someone's mother take it in.
Click to expand...
Click to collapse
This is exactly what I done when I bricked downgrading firmware. An OTA had just been released and I told them I took the update and the phone died. They replaced it immediately no questions asked.
Sent from my EVO using xda premium

Samsung Galaxy S2 won't boot to main menu, and has seizures.

I'm having a huge problem with my T-Mobile Galaxy S2, and not it won't even completely boot up. The issue had already been around, but never this bad. Usually, when I would use my phone, it would just randomly reboot on it's own. Now, I can't even get to the main home screen or menu. When the battery is inserted, the phone will automatically try to turn on. I'll get the Samsung screen, then the "Samsung Galaxy SII Android 4G T-Mobile screen", then the phone will glitch for a second, black screen, and it'll almost have a seizure from then on. When I say that, pretty much what happens is that the screen will go black, and it'll pulse with vibrations. It'll vibrate, stop for two seconds, vibrate some more, etc. That's all it'll do from there on. It won't try to turn on when I hold the power button, and the vibrations won't stop until I take the battery out. There is no water damage, and there's just normal wear on the phone. I've had the phone since the drop, and for the most part, it's been great until now.
The phone is not rooted, and I have not installed anything crazy. Come to think about it, I didn't really even have too many apps installed on it to begin with. The phone is under warranty, so I had T-Mobile send me a replacement. My main issue now is that I have content on there that wasn't on my SD card, but on the internal hard drive that I find extremely important, and want to keep. When I connect the phone to my computer, nothing comes up because I didn't "connect" it to the computer as you normally would have to do from the phone, before the extra drives pop up on the computer. Without getting into the main menu and manually connecting the phone to the computer so that the drive will pop up, what can I do?
I've tried taking the battery, sim card and memory card out, letting it sit for a few hours, and plug it back in, but it does the same thing. The battery isn't bad, because it plugs into the replacement phone that was sent to me, and works just fine. I've also plugged into my additional batteries, and it does the same thing. I can't do the "hard reset" where you hold volume up & down, then the power button because what happens is the phone will restart itself before I can get to that point. I tried it when I was on the phone with T-Mobile, and the associate at one of the retail locations tried when I went to get a loaner. I've tried hooking up the phone to the Kies software, but it won't recognize the old phone. It will recognize the new one with no problems though.
I am in no way am I well versed with the process of flashing it or installing different things on the phone. I just used it casually for phone calls, texts, web, and an occasional game or app. I'm just stating this so that if there are any specific tips that anyone could recommend, please if possible, explain in a bit more depth, because after I posted my title, I found the related threads, and most of the steps that were recommended to others that had problems sound a bit foreign to me. I just really want to recover the photos and documents that I had on the phone before I send it back to T-Mobile.
These are the threads that I've somewhat referenced so far:
http://forum.xda-developers.com/showthread.php?t=1948094
http://forum.xda-developers.com/showthread.php?t=1457458x
http://forum.xda-developers.com/showthread.php?t=1813866
I can't seem to find anything with the same symptoms as my phone though. If anyone could let me know, that would be great. I just really want to get the content off my old phone, it's just extremely important to me. I'll be waiting on any replies. If you need and more information about what the phone is doing, or what I should try, please mention it. I will try to update this as I get replies, since I am supposed to send the phone back pretty soon. Thank you in advance.
a usb jig to get see if you can get to download mode would be a start.
http://forum.xda-developers.com/showthread.php?t=1869203
T-mobile USA? If yes, FYI, you are in the wrong forum for your device.
T-mobile Galaxy SII forum.
Thanks. I'll try posting there.
same problem
vinhisbored said:
Thanks. I'll try posting there.
Click to expand...
Click to collapse
You described my phone EXACTLY. I have tried everything you have, as well. I've read for hours on the internet trying to find a way to retrieve my pictures, etc. I have a replacement as well, but I haven't sent the old one back yet. I should have done so already, but I desperately need my stuff out of this phone. I'm going to be charged soon for the new one, and was trying once more before I sent it to the company. Exhausting all the info and tricks I've learned from the web, I ran across your post. Can you PLEASE tell me if you had any luck at all? Thank you....
lbk83 said:
You described my phone EXACTLY. I have tried everything you have, as well. I've read for hours on the internet trying to find a way to retrieve my pictures, etc. I have a replacement as well, but I haven't sent the old one back yet. I should have done so already, but I desperately need my stuff out of this phone. I'm going to be charged soon for the new one, and was trying once more before I sent it to the company. Exhausting all the info and tricks I've learned from the web, I ran across your post. Can you PLEASE tell me if you had any luck at all? Thank you....
Click to expand...
Click to collapse
don't tell me you got a T-mobile too............
vinhisbored said:
I'm having a huge problem with my T-Mobile Galaxy S2, and not it won't even completely boot up. The issue had already been around, but never this bad. Usually, when I would use my phone, it would just randomly reboot on it's own. Now, I can't even get to the main home screen or menu. When the battery is inserted, the phone will automatically try to turn on. I'll get the Samsung screen, then the "Samsung Galaxy SII Android 4G T-Mobile screen", then the phone will glitch for a second, black screen, and it'll almost have a seizure from then on. When I say that, pretty much what happens is that the screen will go black, and it'll pulse with vibrations. It'll vibrate, stop for two seconds, vibrate some more, etc. That's all it'll do from there on. It won't try to turn on when I hold the power button, and the vibrations won't stop until I take the battery out. There is no water damage, and there's just normal wear on the phone. I've had the phone since the drop, and for the most part, it's been great until now.
The phone is not rooted, and I have not installed anything crazy. Come to think about it, I didn't really even have too many apps installed on it to begin with. The phone is under warranty, so I had T-Mobile send me a replacement. My main issue now is that I have content on there that wasn't on my SD card, but on the internal hard drive that I find extremely important, and want to keep. When I connect the phone to my computer, nothing comes up because I didn't "connect" it to the computer as you normally would have to do from the phone, before the extra drives pop up on the computer. Without getting into the main menu and manually connecting the phone to the computer so that the drive will pop up, what can I do?
I've tried taking the battery, sim card and memory card out, letting it sit for a few hours, and plug it back in, but it does the same thing. The battery isn't bad, because it plugs into the replacement phone that was sent to me, and works just fine. I've also plugged into my additional batteries, and it does the same thing. I can't do the "hard reset" where you hold volume up & down, then the power button because what happens is the phone will restart itself before I can get to that point. I tried it when I was on the phone with T-Mobile, and the associate at one of the retail locations tried when I went to get a loaner. I've tried hooking up the phone to the Kies software, but it won't recognize the old phone. It will recognize the new one with no problems though.
I am in no way am I well versed with the process of flashing it or installing different things on the phone. I just used it casually for phone calls, texts, web, and an occasional game or app. I'm just stating this so that if there are any specific tips that anyone could recommend, please if possible, explain in a bit more depth, because after I posted my title, I found the related threads, and most of the steps that were recommended to others that had problems sound a bit foreign to me. I just really want to recover the photos and documents that I had on the phone before I send it back to T-Mobile.
These are the threads that I've somewhat referenced so far:
http://forum.xda-developers.com/showthread.php?t=1948094
http://forum.xda-developers.com/showthread.php?t=1457458x
http://forum.xda-developers.com/showthread.php?t=1813866
I can't seem to find anything with the same symptoms as my phone though. If anyone could let me know, that would be great. I just really want to get the content off my old phone, it's just extremely important to me. I'll be waiting on any replies. If you need and more information about what the phone is doing, or what I should try, please mention it. I will try to update this as I get replies, since I am supposed to send the phone back pretty soon. Thank you in advance.
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Tonight out the blue my S2 galaxy skyrocket got the same exactly problem that you described. except for some dumb apps my phone has not been ever modified. I don't know anything about phones. for a couple hours y tried every combination possible of volume down, power button plug cable to computer in every sequence possible several times. at the enI stared trying with the Volume up I was fearing it will star a OS download or something at some point the Samsung logo stays a little longer and started the normal booting sequence. PHEW I got my Notes back. Hope this works for you. good luck
---------- Post added at 05:34 AM ---------- Previous post was at 05:30 AM ----------
lbk83 said:
You described my phone EXACTLY. I have tried everything you have, as well. I've read for hours on the internet trying to find a way to retrieve my pictures, etc. I have a replacement as well, but I haven't sent the old one back yet. I should have done so already, but I desperately need my stuff out of this phone. I'm going to be charged soon for the new one, and was trying once more before I sent it to the company. Exhausting all the info and tricks I've learned from the web, I ran across your post. Can you PLEASE tell me if you had any luck at all? Thank you....
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I have good news for you:
Tonight out the blue my S2 galaxy skyrocket got the same exactly problem that you described. except for some dumb apps my phone has not been ever modified. I don't know anything about phones. for a couple hours y tried every combination possible of volume down, power button plug cable to computer in every sequence possible several times. at the enI stared trying with the Volume up I was fearing it will star a OS download or something at some point the Samsung logo stays a little longer and started the normal booting sequence. PHEW I got my Notes back. Hope this works for you. good luck
That's nice, but this is still in the wrong forum. The people who could benefit from it won't see your 'help'.

Need advice with a new device

So I recently got my old bricked evolte replaced by Sprint. The one I was given worked fine the entire time the device was powered on. However, once turned off and back on, its screen would not work. It stayed like this for hours, until I finally started playing with it and realized it would come back on after playing with it for a little bit. I also found out that with this error the home screen pops up for a second when powering on your device, and that's exactly what I had. I read up on the error and found out it was a software error, and to reset to factory settings. So, this fixed it, I thought.
So now, after it is apparently fixed, it still does this to some extent. It will do this if the phone has been powered on for a while, and the screen won't stay off for more than like 2 or 3 minutes. Also the home screen doesn't pop up any more like it used to with the other error.
So what should I do? I was thinking of going to Sprint, but my problem is hardly reproducible. It only happens when it's been powered on for a long time, and won't do it twice in a quick succession. I feel that even if I could show them the problem, they might think they've fixed it when they haven't because it won't do it twice. I would like to root my device, but I'm afraid they're going to say that I'm the cause of the problem if I do that. If it's just a software problem though, maybe flashing a custom rom would fix the problem.
What do you guys think? What do you think is the best course of action? Any advice would be greatly appreciated. Thank you.
Never mind, I didn't know Sprint would order you a new phone if it was a minor problem like that. I thought they would only repair yours. So feel free to close this thread.

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