Defective FaceTime camera - Galaxy S6 Edge Q&A, Help & Troubleshooting

Don't do many selfies but noticed today that I had some abnormalities on my screen. There violet lines on any picture I take, anyone else? Here's a pic with it facing the back of my tablet. Rear camera work's fine. I lost my phone unfortunately and this phone was my replacement through Verizons insurance. I shouldn't have to pay another $200 deductible?

Asurion is sending me another phone, not too impressed with Samsung, my wife's edge had the no auto rotate problem so we exchanged it but her new one has more of a yellow tint to the screen compared to my edge. I wouldn't be happy with it but it's such a long drive and hassle to be that picky she says lol. Hoping for a good one...

when the did the front facing camera get renamed to the "facetime" Camera?

johentie said:
when the did the front facing camera get renamed to the "facetime" Camera?
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Fanbois!

Related

SII camera replacement

I ruined my camera by getting my phone wet and starting the cam when it was still wet... Phone is still working, but the camera isn't. I sent it back to Samsung, but they said they can't repair it due to the phone got wet.
Now I'm thinking of buying a replacement part for the camera, but I've heard some people say the quality of the replacement part sucks.
Is there anyone here who has experience with the camera replacement part? How's the quality of it?

Blur in left side of photos

I noticed on some of my pics a blur on the left side and most others do not. When the background is farther away it seems blury compared with the 900 photos which don't do that. I will post a sample of a pic of my motorcycle later, but I was wondering if anyone else noticed that.
Due to the smaller aperture size you get a reduced depth of field. Therefore if you focus on something farther away things that are nearer will turn out blurry at some point. Similarily if you focus on something near you the background will blur. That effect is well known in photography: http://en.wikipedia.org/wiki/Depth_of_field
Most phone camera lenses have a very large depth of field due to their small size. I guess that is the reason for the effect you're having. In regular cameras or at least SLRs you can adjust the aperture to change this but with smartphones it's constant.
StevieBallz said:
Due to the smaller aperture size you get a reduced depth of field. Therefore if you focus on something farther away things that are nearer will turn out blurry at some point. Similarily if you focus on something near you the background will blur. That effect is well known in photography: http://en.wikipedia.org/wiki/Depth_of_field
Most phone camera lenses have a very large depth of field due to their small size. I guess that is the reason for the effect you're having. In regular cameras or at least SLRs you can adjust the aperture to change this but with smartphones it's constant.
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Sounds reasonable, but it does not explain the reason the left side is worse than the right... here are some samples of what I mean.
https://www.dropbox.com/s/0kh2recr74d1o0a/WP_20121205_002.jpg From the front tire to the tree on the far left, and look at the distance on the right... fairly ok.
Again
https://www.dropbox.com/s/yikkpiymypxsm2t/WP_20121130_012.jpg Look at the focus on the right compared to the left at the same distance... you can also see by the left end of the bike it is out of focus. I have plenty of indoor shots that are perfect, some out door. However, it seems the outdoor shots are having the most trouble. Right side looks ok.. left side not so good.
Low light
https://www.dropbox.com/s/5d7jksw40ylg024/WP_20121125_016.jpg
Different story
That looks like either gunk on your lens, or an actual hardware problem (either with the image stabilization system or the AF lense)
That does not look like normal DOF focus.
schettj said:
That looks like either gunk on your lens, or an actual hardware problem (either with the image stabilization system or the AF lense)
That does not look like normal DOF focus.
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Cleaned the heck out of the lens, no change. Bought the phone on Craigslist so calling Nokia... will see where that gets me.
Its the lens .. the N8 had a similar issue. All in all the only Carl Zeiss lens on a phone that deservers the name and it somewhat performs accordingly is the one on the 808.
go0gle said:
Its the lens .. the N8 had a similar issue. All in all the only Carl Zeiss lens on a phone that deservers the name and it somewhat performs accordingly is the one on the 808.
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My N8 had the out of focus problem on the right of every picture. My 920 doesn't have the problem so it's worth getting your checked by Nokia.
Bad lens or assembly problem.
WARNING!!!!!
Called Nokia support on this issue and eventually they had me do a hard reset. This had the gears on a spinfest! After an hour I reset the phone and all that would come up is the Nokia logo. Apparently others have called on the battery issue and had the same problem. If you aren't ready to up and send the phone back to Nokia... say it's the weekend and you called on a minor issue.... Never fear, I fixed mine on my own.... using the Nokia care suite. Treat it as you are refurbishing a non booting phone. It had me up and running. With the blurry lens unfortunately. http://www.mediafire.com/?xos6ckvsas5xkdi#!
I wanted to update this thread
No receipt, who knows where it came from, paid for at a used phone price, Went down to AT&T to get a SIM for a Radar I bought off Craigslist as a backup unit... They covered the phone with a lens issue, they did not have one to swap out in the store so they overnighted me a replacement. Much better photos all the way around! I was pleasantly surprised.
basically sometime is the lens blurry.. need to get nokia care to clean the lens and it should be ok
Thai Damen said:
basically sometime is the lens blurry.. need to get nokia care to clean the lens and it should be ok
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Eventhough I bought the phone on Craigslist used, AT&T took care of it right away. The photos all the way around seem to be coming out better. Maybe there was dirt back there or the lens was messed up, I don't know. All is perfect now, some of the photos are jaw dropping what a mobile phone can produce.
awagner said:
Eventhough I bought the phone on Craigslist used, AT&T took care of it right away. The photos all the way around seem to be coming out better. Maybe there was dirt back there or the lens was messed up, I don't know. All is perfect now, some of the photos are jaw dropping what a mobile phone can produce.
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how did at&t take care of it?
chikoo said:
how did at&t take care of it?
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I guess I wasn't clear on that... you get in a rush sometimes.. I wanted to keep people updated on that becuase what happened with support and how I was able to bring the phone back to life.
I strongly urge anyone who buys a Nokia Phone to have the care suite... just in case.
Here is what happened at the At&t store: I called Nokia support.. went through the reset game and filled out the RMA form. I talked with At&t briefly about my situation. I bought a Radar to use temporarly, the plan was to unlock it and sell it when I get a new one. Unfortunately it uses and older SIM so I was told by AT&T phone support how they would deal with that. When I went to the store I told the front counter I needed a replacement SIM. The salesperson asked what was wrong with the phone and I told him about the focus issue. I told him I bought the phone elsewhere. I was then told as long as it is a branded AT&T and under warranty they will take care of it. He sent me back to the support area. They appoligized they did not have any replacement phones on hand, it can take a couple months. The support person overnighted me a replacement phone. The next day I had what looks like a brand new phone. For $380 I ended up with a new lumia 920... not bad
Nice makes sense as if its an AT&T branded 920 they all have a one year warranty and (i believe) it should be regardless of owner and based on hardware
I'm on the same boat. I bought my Lumia 920 locally since the only carrier that sells the phone here in Canada is Rogers. Now, I am having overheating issues and would like to get a replacement. Hopefully Nokia will let me get another one even though I have no receipt. I'll call them tomorrow to see if it's possible.
gnrthx said:
I'm on the same boat. I bought my Lumia 920 locally since the only carrier that sells the phone here in Canada is Rogers. Now, I am having overheating issues and would like to get a replacement. Hopefully Nokia will let me get another one even though I have no receipt. I'll call them tomorrow to see if it's possible.
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Just in case you are still unaware, I am sure the warranty is the same in Canada... it does not matter.. the form for RMA asks for your IMEI number. Name and address, nothing else. No proof of purchase. First though, I would take to Rogers. You never know, I got a way better deal at AT&T over Nokia.
awagner said:
Just in case you are still unaware, I am sure the warranty is the same in Canada... it does not matter.. the form for RMA asks for your IMEI number. Name and address, nothing else. No proof of purchase. First though, I would take to Rogers. You never know, I got a way better deal at AT&T over Nokia.
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Thanks for the info awagner, I'll definitely go and talk to my provider!
awagner said:
I guess I wasn't clear on that... you get in a rush sometimes.. I wanted to keep people updated on that becuase what happened with support and how I was able to bring the phone back to life.
I strongly urge anyone who buys a Nokia Phone to have the care suite... just in case.
Here is what happened at the At&t store: I called Nokia support.. went through the reset game and filled out the RMA form. I talked with At&t briefly about my situation. I bought a Radar to use temporarly, the plan was to unlock it and sell it when I get a new one. Unfortunately it uses and older SIM so I was told by AT&T phone support how they would deal with that. When I went to the store I told the front counter I needed a replacement SIM. The salesperson asked what was wrong with the phone and I told him about the focus issue. I told him I bought the phone elsewhere. I was then told as long as it is a branded AT&T and under warranty they will take care of it. He sent me back to the support area. They appoligized they did not have any replacement phones on hand, it can take a couple months. The support person overnighted me a replacement phone. The next day I had what looks like a brand new phone. For $380 I ended up with a new lumia 920... not bad
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Have you read about Nokia locking down access sometime in Mid January to its ROMs and firmwares that are available on their site. We may need to figure out a different way to get past this problem.

[Q] Camera / Photo Issues: Way too much light! (see photos)

Recently after working 100% fine my Unlocked AT&T HTC one x+ started absorbing way too much light when I take photos, I haven't changed any of the photo options and can't figure out what the issue is, do i need to reinstall the stock camera apk? Any help would be great first pic when focusing on an object inside second pic when focusing on the object outside third Outside daylight photo
Did you try another camera application? My friend has a One M7 and thanks to the Ultra Pixel crap after some time his photos got wrong colours. He sent it to the repair service.
/\/\ said:
Did you try another camera application? My friend has a One M7 and thanks to the Ultra Pixel crap after some time his photos got wrong colours. He sent it to the repair service.
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I did. Still get the same results
Same issue here, I thought it was just me.
So as crazy as it sounds I had some luck getting better photos by cleaning the lens with tooth paste. It buffed out some scuffs and things. Not a complete fix but it helped. First pic focus outside Second pic focus insinde

Front camera not centered

Is it fine that the front camera on the s6 edge is not center? Mine is towards the top right corner. Doesn't effect quality. Is yours centered?
It's not exactly centered but it doesn't effect picture. Should I be worried
Mine is also off center. I haven't noticed an issue with pictures.
SLACKER67 said:
Mine is also off center. I haven't noticed an issue with pictures.
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You're talking about the front facing camera not the back correct?
BrandonPrice31 said:
Is it fine that the front camera on the s6 edge is not center? Mine is towards the top right corner. Doesn't effect quality. Is yours centered?
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My current device is relatively centered. If I stare at it long enough it appears to be off center, but if I put it down and pick it up, it looks fine at a glance.
My original device's was clearly off-center, and it actually almost had part of the lens under the "skin" near the front snapper. I actually noticed the off-center camera before I noticed the flaws in the screen. If it had been further off, it would have definitely warranted a return.
So long as no part of the lens is covered, you're golden. These things go through their final paces by-hand and people don't necessarily have the coordination to perfectly position things like machines do. Whoever placed the Samsung-logoed layer on your device just didn't quite align it perfectly. It should be fine.
Do you have the white version?
My rear camera isn't centered. I have the 64gb Black Edge on Verizon.
I'm OCD and it bothers the hell out of me, but I didn't notice until after my 14 day return period and would have to warranty it out if I wanted a new one... Haven't noticed anything wrong with pictures or video, so I'm fine with it for now I suppose. To be honest, the only thing I'm worried about is the Optical Image Stabilizer and it going beyond the black area covering up the lens if it moves a lot.
DrkGhst87 said:
My rear camera isn't centered. I have the 64gb Black Edge on Verizon.
I'm OCD and it bothers the hell out of me, but I didn't notice until after my 14 day return period and would have to warranty it out if I wanted a new one... Haven't noticed anything wrong with pictures or video, so I'm fine with it for now I suppose. To be honest, the only thing I'm worried about is the Optical Image Stabilizer and it going beyond the black area covering up the lens if it moves a lot.
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Did you remove the film from the rear snapper? It might not actually be off-center at all if you're comparing it to the positioning of the protector around the lens.
Poetique said:
Did you remove the film from the rear snapper? It might not actually be off-center at all if you're comparing it to the positioning of the protector around the lens.
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Yup, removed both protectors over the cam and flash. It's off centered in respect to the black ring around the lens.
DrkGhst87 said:
Yup, removed both protectors over the cam and flash. It's off centered in respect to the black ring around the lens.
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Aww man. That's unfortunate. Well generally speaking it should be fine so long as the actual opening for the lens isn't covered in any way. It's not going to move anymore unless it wasn't sealed in properly, so it should be fine other than being one of those "annoying because you know it's there" things.
DrkGhst87 said:
My rear camera isn't centered. I have the 64gb Black Edge on Verizon.
I'm OCD and it bothers the hell out of me, but I didn't notice until after my 14 day return period and would have to warranty it out if I wanted a new one... Haven't noticed anything wrong with pictures or video, so I'm fine with it for now I suppose. To be honest, the only thing I'm worried about is the Optical Image Stabilizer and it going beyond the black area covering up the lens if it moves a lot.
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As long as output OK, I don't think center or not is not an issue.

In for replacement, camera sensor defect...

Noticed the other day when I opened the camera app that the picture was vibrating and the camera lens was buzzing. And when I'm shaking th phone something is obviously wrong. The objective rattles. Anyone had this issue?? It's an SM-G925F.
C_Karhu said:
Noticed the other day when I opened the camera app that the picture was vibrating and the camera lens was buzzing. And when I'm shaking th phone something is obviously wrong. The objective rattles. Anyone had this issue?? It's an SM-G925F.
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I had this issue. Contacted Samsung and they said I would have to send the phone in for repair. Contacted my carrier and after a lot of difficulty got them to replace the camera sensor and then eventually replace the phone entirely. I'm currently in my 3rd S6 Edge. Never been more frustrated with a cellphone.

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