Long story short, factory reset phone. Prompted with "Phone has been reset, please enter last used Google Email and Password." So I enter in the correct information, proceed to the Terms and Agreement page, and it sends me back to the "Enter Google Email and Password." Page again. It's stuck in this loop.
I tried changing my password, factory resetting, clearing the cache, talking to Samsung rep (they said to send it into a service center), I'm just at a complete loss here.
Some research says that after you reset your password, you have to wait 72hrs before you can unlock the device again. I'm not sure if that makes sense...
Any help would be greatly appreciated. Thanks
Good luck. Smartphones have become pretty hard to crack in the past 2 years. The last thing i would maybe try is odin back to stock and try again. If that doesn't work, you should ask for a replacement. My job used to be a Samsung service center and we were told if anybody comes in with a knox or reactivation lock issue to send the unit to the head service center and they will send us back an other phone. Just like on the icloud lock on idevices, it's a huge hassle to bypass thoses locking mechanisms, and for a good reason.
polish_pat said:
Good luck. Smartphones have become pretty hard to crack in the past 2 years. The last thing i would maybe try is odin back to stock and try again. If that doesn't work, you should ask for a replacement. My job used to be a Samsung service center and we were told if anybody comes in with a knox or reactivation lock issue to send the unit to the head service center and they will send us back an other phone. Just like on the icloud lock on idevices, it's a huge hassle to bypass thoses locking mechanisms, and for a good reason.
Click to expand...
Click to collapse
well I'm not necessarily trying to crack it, just get it to work properly.
Sent from my iPhone using Tapatalk
bubblebuddyi said:
well I'm not necessarily trying to crack it, just get it to work properly.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Well at this point brute force would be an option to consider. There are a couple of thread of users being locked out of their own phone in the Note 4 forum, i remember seeing them when i had a note 4 and it was one of the most active threads, I know it took them a few months to figure out what to do when you are a legit user, not a thief, and you're locked out of your phone because you forgot to untick the reactivation lock option after either flashing or restoring. I know there is a way, but i'm not sure where the thread is, I know it's either in the T-Mo section or the international section because these are the only 2 sub forums i visited.
You should consider checking it out, might be your only hope before bringing the unit to Samsung...and BTW, you'll probably have to fight with them because technically, this is a user mistake...at least that's how we dealt with it when I worked for Samsung. If you're lucky enough, you'll deal with a person like me that can relate to your issue and will pass it under warranty by bending the truth a bit.
EDIT: My memory fooled me, it's the Note 3 forum, not the 4
iCLoud Activation Lock Solution
Hi,
I from tihs understand that you have iCloud Actvation Lock problem, and need for you to add original owner password in your device to unlock. If you not are the original owner that only way is to use factory unlock service. I have the some problem as you and used this here: howtoiphonegeek .com and help me.
bubblebuddyi said:
Long story short, factory reset phone. Prompted with "Phone has been reset, please enter last used Google Email and Password." So I enter in the correct information, proceed to the Terms and Agreement page, and it sends me back to the "Enter Google Email and Password." Page again. It's stuck in this loop.
I tried changing my password, factory resetting, clearing the cache, talking to Samsung rep (they said to send it into a service center), I'm just at a complete loss here.
Some research says that after you reset your password, you have to wait 72hrs before you can unlock the device again. I'm not sure if that makes sense...
Any help would be greatly appreciated. Thanks
Click to expand...
Click to collapse
If you changed your password recently you should wait 72 hours and then you'll be able to unlock it with your credentials. Hope this works for you and it's your case.
Related
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
scotcha12345 said:
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
Click to expand...
Click to collapse
Ask the rep to do a DMU reset. it resets your phones data settings. you need to do it if you relock on VZ phones.
Trying
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
scotcha12345 said:
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
Click to expand...
Click to collapse
No, you should be fine with stock bootloader, radio and ROM.
A Reset is easy.. you just got an idiot on the phone.
I found that each time I reflashed the radio.. I have to do one of the following:
1) Call and have them reset my A key
2) Call and have them reset my data.
If you get the massage you arent authorized when you make a call.. you need the Akey reset.
If you get a Wrong password error while using data.. you need the Data Services Reset.
Every call goes the same way..
I tell them that I need my Data settings reset.. I tell them it happens each time I hard reset my device and I'm a software developer and often need to hard reset... This is routine call for me.
They ask me what the error is and then proceed to go through 20 minutes of troubleshooting making me put in passwords and taking out the battery.. I ask them if they could reset my data after each thing they try, and they say they don’t think that’s the issue... Finally after 20 or 30 minutes of this.. they ask me to hold.. they come back, ask me to try it and it works.. I ask them what they did... they say I figured I'd try resetting the data.. and act like they thought of it on their own and like I haven’t asked for that at least 8 times on the call.
That’s just how it goes... the important thing.. Be nice. Do the steps they ask you to, and eventually they will reset the data. If you act like a ****.. you won’t get anywhere. If they want to send you a replacement.. (and you don’t want it) tell them you'll try a few more hard resets and that you’ll call back if you really need one. They will be happy to let you go cause it's less paperwork for them. Call back a little while later and you'll get someone else who is more willing to do a data reset for you… don’t tell them you just spoke to someone else.
NEVER tell them you flashed custom software. Most of them wont care.. But they may flag it in your account.. it all depends who you get… but telling them that is never a positive thing.
(another helpful trick to avoid any resets.)
You must have another WM device thats not activated for this.
Go online.. Move your activation to another device.. Flash the radio.. move the activation back. This works and you dont need to reset Akey or Data.
You cant move service to a non WM device as it will remove the data service from your plan.
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
This may be a dumb question, but I haven't seen it come up yet: did you try installing DCD's Verizon carrier cab? I just flashed to 3.2.2 last night, installed the carrier cab, everything was working, then I did some other unrelated stuff, and eventually decided to hard reset. Upon coming back from the reset, I was bummed to find that my data connection wasn't working. I figured that maybe the hard reset cleared out whatever magic the carrier cab does, so I reinstalled, and bingo, data connection was back in action. Hope that helps.
Verizon
So to start off, thanks for the help and comments. I was 100% confident that when I got the first "Login / password incorrect" message, I would be able to fix things.
Verizon decided that wouldn't be the case.
I spoke with probably 4 different people over the weekend to try to help. The first time it just was ridiculous, re-entering the same password/login OVER and OVER, despite me prefacing the conversation by saying I had already done it. The second lady wasn't quite sure what phone I had 10 minutes into troubleshooting, a few minutes later I decided I had to "go". The third guy was helpful, and I suggested the DMU reset after awhile, but he wouldn't do it. I told him to hold on the replacement, called back, went through the same procedure with another guy, suggested the DMU reset and again, they wouldn't do it. I have a replacement coming tomorrow, as they wanted to do it, and I figured a "new" case couldn't hurt?
If this happens again in the future, I'll certainly try the others suggested. Thanks for those.
I agree that you should never mention you custom flashed the ROM...even since day 1 when I got this phone 6 months ago, I knew not to do that thankfully.
And lastly, relating to the suggestion to install the DCD Carrier Cab. It was flashed to Stock, so I'm fairly certain that would be unnecessary. Thanks though.
When you suggested DMU reset, were you speaking with a CSR or Tech Support?
DMU
I was speaking with Tech Support.
Though one of the ladies was for sure either 80 and clueless, or brand new.
The last guy I spoke with seemed very competent, but for some reason unwilling to do the DMU. He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
In the past I've tried the "software developer" angle and that I often Hard reset which has helped with the A-Key, but the DMU seemed to be a different story.
He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
Click to expand...
Click to collapse
It's easy. If they give you that bull****, you tell them you just performed a hard reset and when it finished, your data didn't work. You tell them you're familiar with EPST so you checked your settings, and you noticed that the HA and AAA shared secret keys were blank, as well as your HDR AN AUTH Password and PPP Password keys were blank. You tell them that this is indication that a DMU reset needs to be performed. As long as you sound like you know what you're talking about and provide this information, they should do it.
Beautiful
Beautiful.
I'll actually give that a try now until I get my other phone.
By the way. Are there any negatives to getting a refurb? I've seen a few friends get refurb'd XV6800's and they always look great. Couple bumps and bruises on mine, so I figure what the hey.
domineus said:
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
Click to expand...
Click to collapse
This works.. it's the same thing I previously posted.. but like I said above, you must have a WM device. Essentially what you are doing is switching activation to your old phone, then reactivating your new phone. I suggest moving the activation before flashing but you may not need to.
If your old phone was not Windows Mobile.. I.E. A plain old LG flip phone.. You have to remove the data services to switch to it. Depending on your plan... You may not be able to add it back online... so you have to call customer service and it's a giant pain. Plus you'll get pro-rated for what you used until that point, then pro-rated for the remainder of the month when you add it back... and somehow all that math will = a bill thats $15 more.
If your old phone was a WM phone.... it's all good.. nice and simple.
Are on wind- and kitesurfing holidays in Western Ireland, Brandon Bay. Even here, there are thiefs that break into cars. They have stolen my two months old Galaxy S3.
Had a PIN protection on the phone. Have also disabled the SIM Card and changed the password of the Google account. After buying the phone, I had registred it at SamsungDive at activated the options on the S3.
However, I was not able to find the phone with SamsungDive. The phone was stolen six days ago. But after a Google Search, I found that everyone can easy perform a factory reset holding down all physical buttons, and I suspect that SamsungDive will not "survive" a factory reset.
- So, all this "Find my phone" applications seem to be useless when a thief can switch them off with pressing some buttons. Is this really true?
- Is there any possibility to "protect" a new phone better so that a thief can not use it?
- Have the IMEI Number of the stolen phone, but it seems that most carriers do not block individual stolen phones.
- Does anyone knows if Samsung or anyone else can disable a stolen phone worldwide according the IMEI number?
Thank you all in advance for any hints.
Franz
If you contact your network and give them your IMEI they can block that mobile on any network in UK so when that person who took your s3 try any simcard it will not register in the network.You will not be able to track it with any software if that s3 was reset to factory state someone can use this mobile abroad but not in UK.hope this explain your situation
Sent from my GT-I9300 using xda premium
I'm sorry to hear that franzschenk, but yes, it's true. The anti-theft apps are just good marketing (on android and ios also). The samsung dive will not survive the hard reset, so unfortunately is useless.
You should check with samsung, but afaik carriers can block a stolen phone based on IMEI, but you should contact the police. I friend had his phone stolen and the police took care of everything, and got the phone back (but in 2 months), so your best bet is the police.
Regards,
Crysis21
With regards to theft protection apps being nullified with factory resets, some come as a CWM-flashable zip, which installs the apk to the system partition . This means even with a factory reset it remains, with the only way of removing it being manually uninstalling using a root file explorer or flashing a new rom, both of which I'd imagine the average thief not to be smart enough to do.
I recently bought an anti theft app called Cerberus which during my tests has proven to be realiable so far, even after a factory reset.
Most probably the phone will be sold on a flea market. You should call the police and give them the IMEI. Once someone powers it on and starts using, you will get your phone back.
prank1 said:
With regards to theft protection apps being nullified with factory resets, some come as a CWM-flashable zip, which installs the apk to the system partition . This means even with a factory reset it remains, with the only way of removing it being manually uninstalling using a root file explorer or flashing a new rom, both of which I'd imagine the average thief not to be smart enough to do.
I recently bought an anti theft app called Cerberus which during my tests has proven to be realiable so far, even after a factory reset.
Click to expand...
Click to collapse
Cerberus is awesome, installable as a system app so it survives a factory reset. Glad I got it when they made it free to download for a few days
DramatikBeats said:
Cerberus is awesome, installable as a system app so it survives a factory reset. Glad I got it when they made it free to download for a few days
Click to expand...
Click to collapse
It's now 2 weeks since the Galaxy S3 was stolen. The Samsung Dive Service is a joke, a thief can put it out of operation with about three keystrokes (see hard reset dot com website for example). So, no wonder that Samsung dive was unable to perform any remote operation on my stolen phone since two weeks. Unfortunately, the police here in Ireland seems also be not capable to block a phone with a specific IMEI number.
I feel betrayed by Samsung. If Samsung Dive would work, I would have good chances to find and recover my phone in this rural area of Western Ireland and would probably not have a loss of 600 Euros. I think Samsungs goal is that the thief can perfectly use a stolen phone, and that the victim has to buy a new one as well. They can't be so stupid, because the S3 is a great phone. But I will not buy a S3 again, in turns my stomach to spend money for Samsung again.
Have seen that this type of reset (easing all data and PIN protection with just some keystrokes) is not possible on the iPhone, for example. Does anyone knows recent Android phones that are better protected (in my opinion, there is absolutely no need to erase all data without entering in the operating system) and thus less attractive for thiefs?
Thank you in advance for any feedback
Franz
franzschenk said:
It's now 2 weeks since the Galaxy S3 was stolen. The Samsung Dive Service is a joke, a thief can put it out of operation with about three keystrokes (see hard reset dot com website for example). So, no wonder that Samsung dive was unable to perform any remote operation on my stolen phone since two weeks. Unfortunately, the police here in Ireland seems also be not capable to block a phone with a specific IMEI number.
I feel betrayed by Samsung. If Samsung Dive would work, I would have good chances to find and recover my phone in this rural area of Western Ireland and would probably not have a loss of 600 Euros. I think Samsungs goal is that the thief can perfectly use a stolen phone, and that the victim has to buy a new one as well. They can't be so stupid, because the S3 is a great phone. But I will not buy a S3 again, in turns my stomach to spend money for Samsung again.
Have seen that this type of reset (easing all data and PIN protection with just some keystrokes) is not possible on the iPhone, for example. Does anyone knows recent Android phones that are better protected (in my opinion, there is absolutely no need to erase all data without entering in the operating system) and thus less attractive for thiefs?
Thank you in advance for any feedback
Franz
Click to expand...
Click to collapse
I read some time ago that CIA or some similar intelligence agency asked Google to unlock a phone locked by a Lock screen pattern for them because they were unable to. So a simple pattern can prevent anyone from using the device unless it is formatted before booting which means your private data is safe.
Also don't blame Samsung for not being able to restore your phone. It is Android security measure not to allow anything to activate GPS directly without prompt, and if it could Wifi or Mobile data is needed to transfer the Location coordinates back to you. So if internet is accessed when you use the Samsung restore future you will immediately get device location. Surely it would have been better if Samsung made the app wipe-proof which I think is also blocked by Android as a security measure.
Its easier on the iPhone! U just restore it through itunes
Sent from my GT-I9300 using xda app-developers app
CIA would access the data on the phone. Security is not the question here. I don't care abaout the data.
When I'm doing a Google search for "iPhone factory reset", I can find how to reset the phone, but without erasing all data. In my opinion, that is the real problem with the Galaxy S3. Why does Samsung implement a function for erasing all data with some keys strokes without knowing a PIN? (had PIN protection and face unlook on my stolen S3) Can someone tell if this is possible with other Android phones as well?
Franz
Just a thought; but maybe you shouldn't have disabled the SIM if you were planning on tracking it. If they can't unlock the phone, how can the phone connect to WiFi and report your location?
Sent from my GT-I9300 using XDA Premium HD app
franzschenk said:
...Why does Samsung implement a function for erasing all data with some keys strokes without knowing a PIN? (had PIN protection and face unlook on my stolen S3) Can someone tell if this is possible with other Android phones as well?
Franz
Click to expand...
Click to collapse
All android phones can enter recovery mode with 2 or 3 buttons combination to reset the phone without password. It is not Samsung proprietary.
Iphones are just as easy. Put it into dfu mode and restore it on iTunes!
Sent from my GT-I9300 using xda app-developers app
roogerrisboredd said:
Iphones are just as easy. Put it into dfu mode and restore it on iTunes!
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I've got the point now. It's all about selling phones and making money. Phone manufacturers and Telecom operators make money on each stolen phone. What is disapponting me very much is that Samsung pretend to offer a anti theft soulution. They even write in the users guide that Samsung dive can unlock a locked phone and activate the GPS receiver, but this is probably a lie as well.
Mobile phones have unique IMEI numbers since at least 10 years and I suppose that it would be very easy to take a stolen phone out of operation. But our Telecom provider tells me that this is not possible. I guess it's about money again, when thiefs cannot use stolen phones, less phones are stolen and less phones are sold.
@Mister_Mxyzptlk's: I think it's a bad idea to leave and Android phone unprotected. The thief could then buy a lot of expensive objects from the Android market. At least this didn't happen to me, I was able to change the Google account password before that happen.
Franz
Hi,
I bought galaxy s3 a month back and someone pick pocketed it today morning
The phone is non-rooted.
I have installed avast anti-theft in it.
Also the setting option in phone is protected by perfect app lock.
I have a samsung dive account, but I m not sure if remote control is enabled on my phone.
So, what are my options??
Can I get back my phone?
https://www.google.com.ua/search?q=avast+anti-theft
Glebun said:
google(dot)com/search?q=avast+anti-theft
Click to expand...
Click to collapse
Its a good app.
But I cannot use its features since the phone is switched off and what if the SIM is changed?
if you don't have some sort of protection like passwords, I think your phone is wiped off now. And since the S3 have removeable battery... so those anti theft things are pretty useless.
avi619 said:
Hi,
I bought galaxy s3 a month back and someone pick pocketed it today morning
The phone is non-rooted.
I have installed avast anti-theft in it.
Also the setting option in phone is protected by perfect app lock.
I have a samsung dive account, but I m not sure if remote control is enabled on my phone.
So, what are my options??
Can I get back my phone?
Click to expand...
Click to collapse
Your profile doesn't say where you live, but if you reside in the U.S. or certain parts of Europe, you might be able to add the IMEI number of your stolen phone to a blacklist, to prevent it from working on many carriers. I know this doesn't help get your phone back, but at least you have the satisfaction of knowing the lowly thief can't use it on the blacklisted carrier networks.
http://forum.xda-developers.com/showthread.php?t=1591672
henrybravo said:
Your profile doesn't say where you live, but if you reside in the U.S. or certain parts of Europe, you might be able to add the IMEI number of your stolen phone to a blacklist, to prevent it from working on many carriers. I know this doesn't help get your phone back, but at least you have the satisfaction of knowing the lowly thief can't use it on the blacklisted carrier networks.
http://forum.xda-developers.com/showthread.php?t=1591672
Click to expand...
Click to collapse
I am from India.
avi619 said:
Hi,
I bought galaxy s3 a month back and someone pick pocketed it today morning
The phone is non-rooted.
I have installed avast anti-theft in it.
Also the setting option in phone is protected by perfect app lock.
I have a samsung dive account, but I m not sure if remote control is enabled on my phone.
So, what are my options??
Can I get back my phone?
Click to expand...
Click to collapse
If you logged into samsung account when you were configuring you should be able to lock it with samsung dive as well. Just go to samsungdive.com
Also i assume you sent lock message with Avast as well, if not you should do it ASAP. Regardless when the person changes sim you ll receive location over mail/SMS on friend's mobile unless the thief is a power user. Make sure you send that lock both with Dive and Avast and just wait for it.
Good luck.
ksekhar said:
If you logged into samsung account when you were configuring you should be able to lock it with samsung dive as well. Just go to samsungdive.com
Also i assume you sent lock message with Avast as well, if not you should do it ASAP. Regardless when the person changes sim you ll receive location over mail/SMS on friend's mobile unless the thief is a power user. Make sure you send that lock both with Dive and Avast and just wait for it.
Good luck.
Click to expand...
Click to collapse
Thanks for the advice.
Yes.I did those two things.
I just hope the thief is not a power user !
avi619 said:
Hi,
I bought galaxy s3 a month back and someone pick pocketed it today morning
The phone is non-rooted.
I have installed avast anti-theft in it.
Also the setting option in phone is protected by perfect app lock.
I have a samsung dive account, but I m not sure if remote control is enabled on my phone.
So, what are my options??
Can I get back my phone?
Click to expand...
Click to collapse
I used this app once when my phone got stolen. I went on the computer and went to the Google play. You can download apps from there to your phone. There is this app called Plan B. Just download it to your phone. After that wait a few minutes and you will get an email of the location of where it is. Hit the thanks button if this helped
Sent from my SGH-T769 using xda premium
I also recommend Plan B, people say they've been getting excellent results with it.
I installed Plan B, now I am just waiting for him to switch on the phone.
robogo1982 said:
I also recommend Plan B, people say they've been getting excellent results with it.
Click to expand...
Click to collapse
Ok,so I installed Plan B.
No email till now as the phone is switched off.
Lets see.
avi619 said:
Ok,so I installed Plan B.
No email till now as the phone is switched off.
Lets see.
Click to expand...
Click to collapse
Is there a password on your phone? The person who has stolen your phone will see something is downloading. So if he sees that and there's no lock on it he can uninstall it or cancel the download.
Sent from God himself
im_awesome_right? said:
Is there a password on your phone? The person who has stolen your phone will see something is downloading. So if he sees that and there's no lock on it he can uninstall it or cancel the download.
Sent from God himself
Click to expand...
Click to collapse
Unfortunately no.
Only few apps like messages,whatsapp,viber etc are password protected.
Everything else is open.
By now the thief might have done a hard reset also,which means my avast anti-theft is also rendered useless. :crying:
avi619 said:
Unfortunately no.
Only few apps like messages,whatsapp,viber etc are password protected.
Everything else is open.
By now the thief might have done a hard reset also,which means my avast anti-theft is also rendered useless. :crying:
Click to expand...
Click to collapse
Well I hope you learned your lesson there. You always put a password on your phone so no one would be able to access anything unless given permission. Do you have insurance on your phone? If you do you can ask your carrier if they can track down your phone even if everything is deleted.
Hit the thanks button if I helped!
im_awesome_right? said:
Well I hope you learned your lesson there. You always put a password on your phone so no one would be able to access anything unless given permission. Do you have insurance on your phone? If you do you can ask your carrier if they can track down your phone even if everything is deleted.
Hit the thanks button if I helped!
Click to expand...
Click to collapse
I did not insure my phone.This was my first smartphone and purchased it a month back.
I could not even imagine the thought of losing it.
I asked my carrier to track the phone but they denied my request saying no such service is available.
Hmm ...
avi619 said:
Hi,
...
I have installed avast anti-theft in it.
...
Click to expand...
Click to collapse
If you installed that and configured correctly the special phone number(s) where the 'SOS SMS' will be sent you have decent chances to get the SMS when the phone is started with a different SIM inside. In the meantime I assume you have also blocked your SIM with your provider?
But of course that on a rooted phone anti-theft is a huge lot harder to remove.
xclub_101 said:
If you installed that and configured correctly the special phone number(s) where the 'SOS SMS' will be sent you have decent chances to get the SMS when the phone is started with a different SIM inside. In the meantime I assume you have also blocked your SIM with your provider?
But of course that on a rooted phone anti-theft is a huge lot harder to remove.
Click to expand...
Click to collapse
Yes..I installed it correctly and gave 2 numbers.
But my only concern is that if the thief does a hard-reset, avast anti-theft will also be uninstalled (since my phone is non-rooted).
And yeah..I blocked my previous SIM.
PS: I gave avast admin access to phone..
Sorry to hear that you lost your phone. Lol it happened with me also the second day of sgs2 and it was stolen sorry to hear.
Sent from my GT-I9300 using xda premium
Im a tech support of 1 of the prepaid US telecom, everytime a customer will call about their phone got hard reset, I always say It is a dead end. And would advise my cx to contact google and follow their password recovery troubleshooting. Or last resort is send their phone to the manufacturer then let them flash the rom of their phone. Like Iphonei think once the phone was factory reset and cannot remember pw. Its like throwing away a $400 phone.
It's possible to get around FRP on some phones on some updates. Unfortunately, it's really not something that you would be able to help with in your type of job, despite your good intentions.
Hello All,
New to the forum here, and not nearly as advanced as some of the posters I have read, but I am fresh out of options and need some assistance. I will try to be brief but my tale is a bit long.
I purchased a phone from Samsung, but through a trade in program through AT&T. The phone arrived and I sold it to someone on eBay as unlocked, but turns out it was network locked so I had to accept the return. I got an unlock code from AT&T and it wouldn't work, and then somehow the phone was thrown into factory reset mode along the process.
I am now dealing with an "Unable to access web browser for Wi-Fi sign in due to an Unauthorized Factory Reset." This phone has never actually been logged into, and as far as I know is still network unlocked. I have tried clearing the cache (thrown crap at he wall at this point).
Any direction would be appreciated here. I am stuck with this brand new phone, which is essentially a paper weight.
Assuming you have tried another factory reset and it didn't work, the last thing you can try is either flash the firmware with odin or contact samsung.
> This phone has never actually been logged into
Maybe your buyer logged in and then didn't remove his account. That might cause some problems with factory reset attempt without account credentials (I'm not sure exactly what happens if you try to reset someone else's phone, but I know Google won't let you end up with a useful phone afterwards for theft protection reasons)
my samsung j7
wont conect to wifi dew to a unatherised factoty reset
Saumsung s9 plus , i instlleed custom rom ,after instalaltion phone automaticlly on and off ,Recovery mode and download mode ,fast boot mode also not working ,please how i solve the this issue on moile
datrio97 said:
Hello All,
New to the forum here, and not nearly as advanced as some of the posters I have read, but I am fresh out of options and need some assistance. I will try to be brief but my tale is a bit long.
I purchased a phone from Samsung, but through a trade in program through AT&T. The phone arrived and I sold it to someone on eBay as unlocked, but turns out it was network locked so I had to accept the return. I got an unlock code from AT&T and it wouldn't work, and then somehow the phone was thrown into factory reset mode along the process.
I am now dealing with an "Unable to access web browser for Wi-Fi sign in due to an Unauthorized Factory Reset." This phone has never actually been logged into, and as far as I know is still network unlocked. I have tried clearing the cache (thrown crap at he wall at this point).
Any direction would be appreciated here. I am stuck with this brand new phone, which is essentially a paper weight.
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