Dropped phone, screen not working properly. - Android Q&A, Help & Troubleshooting

(Thread moved, because i'm honestly a noob at forums)
Before you burn me at the stake, I know the title is vague, but I do have a few questions I need answered if possible.
First things first, I have an Alcatel Pop One Touch C7. You're probably not familiar with the phone but I don't think it actually matters in this case.
Now, I dropped my phone a couple of weeks ago, and while the screen didn't crack, it is definitely not working properly. What I think happened is that the cable connecting the display to the phone is slightly dislodged. The screen shows washed up colors and seems to lag when trying to display a new "frame", for example when I type in something and the screen slowly fades in said something. I'll post pictures as soon as I can.
I tried opening the phone, but when I unscrewed the back, I saw this sticker going from the battery slot all the way to the board.
I watched a few videos showing how to "unstick" the sticker, but I don't have a heatgun or tool that can help me do so.
My question is:
Do you think this sticker is important to the phone, or can I just rip it out or cut it?
Thanks in advance

shadyeversince said:
(Thread moved, because i'm honestly a noob at forums)
Before you burn me at the stake, I know the title is vague, but I do have a few questions I need answered if possible.
First things first, I have an Alcatel Pop One Touch C7. You're probably not familiar with the phone but I don't think it actually matters in this case.
Now, I dropped my phone a couple of weeks ago, and while the screen didn't crack, it is definitely not working properly. What I think happened is that the cable connecting the display to the phone is slightly dislodged. The screen shows washed up colors and seems to lag when trying to display a new "frame", for example when I type in something and the screen slowly fades in said something. I'll post pictures as soon as I can.
I tried opening the phone, but when I unscrewed the back, I saw this sticker going from the battery slot all the way to the board.
I watched a few videos showing how to "unstick" the sticker, but I don't have a heatgun or tool that can help me do so.
My question is:
Do you think this sticker is important to the phone, or can I just rip it out or cut it?
Thanks in advance
Click to expand...
Click to collapse
First, no, don't cut or rip anything. In my opinion, you may have cracked your display in the drop. If you have access to a UV flashlight, turn the phone off and shine the light on the display and see if you see any cracks. If you can get a hair dryer, use that in place of a heat gun. I look at it like this, it's in the phone for a reason, therefore don't break anything.

Evolution_Tech said:
First, no, don't cut or rip anything. In my opinion, you may have cracked your display in the drop. If you have access to a UV flashlight, turn the phone off and shine the light on the display and see if you see any cracks. If you can get a hair dryer, use that in place of a heat gun. I look at it like this, it's in the phone for a reason, therefore don't break anything.
Click to expand...
Click to collapse
Sadly, I won't be able to do anything about the screen given two of the screws are chewed up.
I'll probably just get a new phone and leave this one around for an emergency.

Related

[Q] NEWBIE HERE! Really F'd my HD2 up!!! HELP!!!

So, about 2 weeks ago, I got my HD2 off of Craigslist with a cracked screen. It worked perfectly fine with the exception of the hardly noticeable cracks. I knew I could get the replacement digitizer/screen for $40-80. I got my screen in the mail yesterday and, following the "YouTube" video tutorial found on this site, I......ugh.... replaced the screen....................I SCREWED UP BIG TIME!
First, I broke the ribbon cable for the Side "Volume Up/Down" buttons. Then, I broke the ribbon cable for the "soft keys." Ah, crap, but oh well. I figured I could use the touch screen for pretty much everything i needed to do. Well, while prying the cracked digitizer screen from the LCD, I went a bit too deep & peeled the tinted film off of the LCD. I thought nothing of it at the time. I'd already done enough damage. So the display would be a bit brighter than normal oh well.......WRONG! I put the phone back together and once I get it to power up, all I get is a white screen. I thought I missed something. So I disassemble & check 3 more times. Still a white screen.
Well, after all of this, the new digitizer/screen doesn't want to stay in place very well. So, being pissed off and curious, I pull it out and away and notice in the backside reflection of the digitizer that I can slightly make out the phone display. So, apparently the "Tinted Film" that I accidentally peeled off of the LCD makes images visible on the phone screen. I kind of damaged this film when peeling it off. Therefore, I am unable to put it back on. Does anyone know of a simple fix without replacing the LCD?
SORRY FOR THE "SHORT STORY LONG."
I was brainstorming and thought that maybe the film was polarized. So, I grabbed my sunglasses, which are polarized, and wearing them, I can faintly see the display. Anyone think maybe polarized window tint might fix my problem?
Hey man I have some electronic devices that need repair, can I send them to you to fix them?
SURE!
You can pay me in HD2 parts.
Sir i can only say 1 thing. search ebay and replace everything you damaged. only that way you will get your hd2 in perfect state.
keesmathot said:
Sir i can only say 1 thing. search ebay and replace everything you damaged. only that way you will get your hd2 in perfect state.
Click to expand...
Click to collapse
I'd go one step further and say bin it and get a new one!
You sound just like me. That is why I never try things like that anymore. Hope it gets sorted but might be better looking for a used one.
I've got it functioning...
I found the film that I ripped off, put it over the screen and........I CAN SEE! However, the top half has lines through it. So, I must've damaged the LCD. The good news is that my phone is useable again. I just have to do everything via the touch screen and can't let the screen hibernate unless I have my charger close by. I'm just gonna keep my eye out for a cheap busted phone and eventually have a 100% phone again...
I sympathize with you. I broke HD2 while I was trying to check for loose WiFi card cable(cuz i was getting weak WiFi signals). The cable turned out to be fine but the external speaker stopped working. I opened it up again and adjusted some parts and it just got worse. the HD2 didn't power on at all. I tried fixing it but to no avail. I ended up sending the HD2 to a repair shop and was charged $170 for the repair. the repair guy said i messed up the power IC and the connector for the external speaker and he had to replace the power IC and resolder the connector.
I think I'm gonna stop trying to open up expensive phones. i was stupid thinking that since I have successfully replaced digitizer for my previous Palm T3, E2 and T5, opening up HD2 wouldn't be a problem. Should have known HD2 components are really fragile...
mmarkk said:
Hey man I have some electronic devices that need repair, can I send them to you to fix them?
Click to expand...
Click to collapse
made me laugh.......
The best topic ever Thanks, dude!

My SGS2 Vibrate is messed up!

So it happened this morning when my alarm went off and it vibrated. I heard a plastic part vibrating also. The sharp loud noise was disgusting. I shut off my alarm thikning it was my cheap SGP case.
Later today I played around trying to find out if the silicone had a hole or something where the plastic frame was touching the SGS2 phone itself. Nope. I took the whole case off. Each time it vibrates it sounds like... ahh what the hell. I will film it for you guys now.
http://www.youtube.com/watch?v=_GoIrBmMC1U
WTF is that? I took the cover off. I took the SIM card out on another occasion too. It sounds like something on the upper left. If I push my finger down on the panel, it stops. If you notice the few seconds it is sitting on the table flat, it's fine. Just a little weight seems to calm it down. Not sure if its the vibrating motor itself because it is vibrating properly. Sounds like something is loose inside though...
Anyone experienced this before? Should I go for RMA?
Second part of the question:
Obviously being an XDA-er I'm rooted. I will flash back to stock and unroot. I bought this off of Expansys-USA so I should get *some* reasonable attempt by them to send it back. What are the chances that my warranty gets denied? I don't have a USB jig to reset the counter, but I'll of course get rid of the yellow triangle.
*grrrr... I need to dig up my Nexus S now if I have to go through warranty... I'm guessing I'll be phoneless for weeks*
I don't know if it would invalidate the warrenty or not (technically rooting/custom roms is supposed to), but when I had a problem with my stereo jack not working rather than risking it I just replaced the part myself.
The vibration motor, stereo jack and earphone speaker are all on the same part.
(I got it from this guy on ebay for about $7 if you're curious.)
Random6 said:
I don't know if it would invalidate the warrenty or not (technically rooting/custom roms is supposed to), but when I had a problem with my stereo jack not working rather than risking it I just replaced the part myself.
The vibration motor, stereo jack and call speaker are all on the same part.
(I got it from this guy on ebay for about $7 if you're curious.)
Click to expand...
Click to collapse
I see. I'm not sure whats broken really. When I shake my SGS2 I hear something rattling inside. I'm just afraid to open the thing up... is it difficult?
Just watched your video. It sort of sounds as if somehow the vibration motor came loose from its proper spot and is now moving around vibrating against the plastic. Its normally held in with some adhesive (basically double sided tape) within a cutout area.
When I had mine apart I actually took a photo, http://i.imgur.com/fgN9F.jpg, if that makes it any more clear.
I actually recorded the process of me reinstalling the new part (excluding the disassembly, there are lots of clips of that from other people on youtube) but havent gotten around to uploading it yet since my internet connection sucks and the file is nearly 2GB.
Edit to add:
No it wasn't really all that difficult to dissassemble, it was actually pretty easy. That said I enjoy taking things apart and trying to fix them. This was the first time I've dissassembled anything as small as a cell phone, but I'm used to taking things apart and trying to fix them when they break. If you don't have any experience taking apart electronics you might want to think twice or just pay someone who fix's cell phones to do it.
If you're thinking about it, heres a video where someone shows taking it apart to get a rough idea of whats involved.
http://www.youtube.com/watch?v=QKztg1ra4-0
I decided to try and upload the video I took, once it finishes (in about 2.5 hours) it should be viewable here:
www.youtube.com/watch?v=-ud1upGzLBs
Random6 said:
I decided to try and upload the video I took, once it finishes (in about 2.5 hours) it should be viewable here:
www.youtube.com/watch?v=-ud1upGzLBs
Click to expand...
Click to collapse
thank you for your detailed writeup. im going to try this. ive taken apart my macbook pro to install an SSD before, and a few other electronics, but i'm not the very best (i feel clumsy sometimes), but i'm willing to give this a shot.
The only thing I'm worried about is that I could potentially mess up the phone in other ways in disassembly such that my warranty won't be honored if I need to resort to that... We'll see tonight. It looks like you used two screwdrivers? Which ones will I need? I have a #000 that I see will be needed for the back plate at least...
k. opened my phone up.
i just took the screws out and the backplate. i pushd around to make sure things are tight, and they seem to be.
put it together and the vibrate thing happens VERY rarely now..
I shook my phone around and still heard something shaking (please tell me if this happens).
I opened up my phone and the camera module seems to be loose. Is it supposed to be glued down?
Just to let you know, you say you don't have a USB jig so your Flash counter may make your warranty void, but, if you flash to an ice cream sandwich ROM (Cyanogenmod 9) you can install an app called 'Triangle Away' which will basically get rid of the Flash count and yellow triangle - it needs root by the way. (search it up on XDA, it's by chainfire')
Then you can flash stock and send in for warranty.
Sent from my GT-I9100 using XDA
dmo580 said:
k. opened my phone up.
I shook my phone around and still heard something shaking (please tell me if this happens).
I opened up my phone and the camera module seems to be loose. Is it supposed to be glued down?
Click to expand...
Click to collapse
I don't remember it being glued down. Its been a few month since I fixed mine but if I recall correctly it just fit snugly in place between some plastic fitted walls.
This is the camera module you mean right?
Edit: I also don't hear anything shaking with mine, did you mabe leave a screw loose inside?
Random6 said:
I don't remember it being glued down. Its been a few month since I fixed mine but if I recall correctly it just fit snugly in place between some plastic fitted walls.
This is the camera module you mean right?
Edit: I also don't hear anything shaking with mine, did you mabe leave a screw loose inside?
Click to expand...
Click to collapse
Yeah. Camera module. That's the one. The main 8MP shooter. It's not glued down or anything. It shakes around inside. I definitely did not leave a screw inside because I only opened the back panel and I put all the screws back in.
It's weird because something making noise while shaking the phone has been documented here:
http://forum.xda-developers.com/showthread.php?t=1254520
And I noticed that when you activate camera it goes away. Quite strange but as an engineer this makes me wonder HOW that even happens? Shrug.
I'm waiting for my Samsung Focus S phone to come from the Windows Phone challenge and I'm contemplating using that for a month while my i9100 goes out for warranty. Of course I can always use my Nexus S as a backup, but part of me wants to force myself on a new platform for a month and see how that goes... Hahahaha.
Random6 said:
No it wasn't really all that difficult to dissassemble, it was actually pretty easy.
Click to expand...
Click to collapse
Hey Random6, did you happen to find that after replacing the vibrator motor with a new one, the intensity is now less than when new? I used double sided tape, but with 1.5mm, I guess the motor won't vibrate AT ALL.
Also I found that if I don't screw the one that seems to be closest to the vibrator motor all the way in, it obviously vibrates harder, but not hard enough.
I also used two very thin copper plates to sandwich the motor between the plastic plates, but once again, that was too much and the vibrations were not transfered to the phone's body, but I could hear it doing its job.
Any suggestions?
Thanks!

[Q] HTC One Screen Repacement.

I ordered a screen/digitizer assembly to replace mine because its cracked. I didn't want to disbond the digitizer so I ordered the whole assembly.
When I installed the new. assembly, the screen wont come on and the phone wont boot. Here is where thing started to get interesting:
1. Boot the phone with the old screen assembly and wait until the home screen shows then turn off screen.
2. Disconnect the old screen at this moment and connect the new one while the phone in sleep mode.
3. push power button to wake screen and its working and fully functional.(New one)
If I tried to reboot the phone the new screen wont come back on again. I also tried to reset and RUU and it still wont work.
Please let me know if you have any suggestions. I am in the process of returning the screen and getting another one, but i am still worried if I will be going through the same issue. One thing I didn't like about the phone is the cheap trashy components. So easy to brake and not made to be worked on.
I think I found the problem.
Well. Taking a closer look at the ribbon cable for the LCD and it appears to be the same color, but if you follow the lines, it does not look the same. I am currently waiting on a screen from a different seller and hoping to be the right one. I will keep you updated as I go forward.
Too many views, but no comment. I just hope this post going to help someone in the future. Keep in mind that sellers doesn't specified the kind of the LCD which is creating the troubles.
I am going to attach some photos to make it little clear. Keep in mind that I have HTC One for AT&T USA.
Did you ever replace the screen? I need to take mine apart and put a new battery and USB port in it. I'd like to know how pulling the screen went for you, if it was done.
xartic12 said:
Did you ever replace the screen? I need to take mine apart and put a new battery and USB port in it. I'd like to know how pulling the screen went for you, if it was done.
Click to expand...
Click to collapse
Not that good. I watched a YouTube video that helps a Little. You have to be really careful. Watch it and let me know if you need any additional help. Removing a broken screen not that bad since its broken. Be really careful when you order your new screen because I am having trouble to fine the right one. Mine PN: 60H00741-00P . There are many PN: 60H00742-02M that aren't working for me.
Forgot the video links
To disassemble : http://www.youtube.com/watch?v=qZFAsgjCunc
To reassemble: http://www.youtube.com/watch?v=S5KNmDeJ4Ww
medoo313 said:
Not that good. I watched a YouTube video that helps a Little. You have to be really careful. Watch it and let me know if you need any additional help. Removing a broken screen not that bad since its broken. Be really careful when you order your new screen because I am having trouble to fine the right one. Mine PN: 60H00741-00P . There are many PN: 60H00742-02M that aren't working for me.
Click to expand...
Click to collapse
The problem I have isn't the screen, but rather the battery and the USB port.. I have found both for about $20 each, but just didn't want to trash a basically brand new HTC.
Did you use a suction cup or pry it out?
xartic12 said:
The problem I have isn't the screen, but rather the battery and the USB port.. I have found both for about $20 each, but just didn't want to trash a basically brand new HTC.
Did you use a suction cup or pry it out?
Click to expand...
Click to collapse
I used a plastic sharp tool and you need to find the spots where you have to press on it to get it released. If you look at the first video, you will see where he marked it. those are the lock tabs that hold the assembly. The worst could happen is you may put a few dents in the plastic frame. You can order this part for around $20. A suction cup may works for you as well. Consider giving it little heat to lose the adhesive. Let me know if you still have any further questions.
Good luck
Where to get the right LCD in USA
I finally found a good supplier in USA for the proper kind of LCD. I spoke to him on the phone and I sent some pictures of my LCD. He has LCD part number 60H00741-00P that I been looking for. The website is https://www.gounlock.com/ If you ever call, ask for Jacky.

Damaged LCD? Can be saved?

Hello, one of my Android phone (not present on xda) got its LCD damaged apparently. Strange cause i don't remember hearting it ever, and it's supposed to have last gorilla glass.. Anyways, there are like very tiny vertical invisible lines which makes text & everything looks pixelated.
This still let you use the phone, just can't read small text. But after ~20' with screen on (any use) one side + other parts of it while really get fuc*** up more & more. Turning screen off & then on just after will make issue go.. Until next ~20' use.
If i push a little hard on a specific place, then lines will comes and go, once again after on/off. Sometimes they'll stay for a while, listing "ghosting" (or maybe it's not that word?). Any ways to "repair" this without disassembly?
goja said:
Hello, one of my Android phone (not present on xda) got its LCD damaged apparently. Strange cause i don't remember hearting it ever, and it's supposed to have last gorilla glass.. Anyways, there are like very tiny vertical invisible lines which makes text & everything looks pixelated.
This still let you use the phone, just can't read small text. But after ~20' with screen on (any use) one side + other parts of it while really get fuc*** up more & more. Turning screen off & then on just after will make issue go.. Until next ~20' use.
If i push a little hard on a specific place, then lines will comes and go, once again after on/off. Sometimes they'll stay for a while, listing "ghosting" (or maybe it's not that word?). Any ways to "repair" this without disassembly?
Click to expand...
Click to collapse
Not likely without dis-assembly.
Nothing to be done about that without replacing the LCD. Gorilla glass has nothing to do with the LCD, for future reference. The Gorilla glass is only for the top glass.
I know that of course.. What i meant is : how could the LCD be damaged this way if 1/ i'm cautious 2/ it has gorilla glass.
Could this be a bad LCD that started dying only after days of being ON? I'm planning on getting same phone but i'm worried..
goja said:
I know that of course.. What i meant is : how could the LCD be damaged this way if 1/ i'm cautious 2/ it has gorilla glass.
Could this be a bad LCD that started dying only after days of being ON? I'm planning on getting same phone but i'm worried..
Click to expand...
Click to collapse
Just depends on the phone. Nowadays many of the phones are so focused on being slim with tiny bezels that it doesn't take much to break the LCD. I've known people that broke their phone just from being in the front pocket. Never dropped or hit anything, etc. I own a little repair shop and have seen it more than once and have read about others online with similar issues. And sometimes parts just go bad. Just like any other tech based thing.
I see.. Ayways, as said i can still use it, things will just get bad after a moment, i'll just turn off/on and all's gone.
Will it goes on like this forever? I mean, unless accident happens, it won't get worse? Better either i guess..?

spontaneous screen crack

Just a quick question. Anyone else have an issue with their screen cracking? My P9000 has developed a crack over the led. I didn't drop, knock or bump the phone. I've emailed support for advice. I'll keep this forum posted.
Update got a very prompt response. Two sentences
"Good day!
we are sorry to hear that, but screen will not crack by itself. it may have some physical damage on it."
No details of how to get a repair, that's it! Not the best customer service. I've replied enquiring about service centres, costs etc. and will update the post when I get more info. There are a few posts asking for similar details re. Screen replacement so the info will be useful for the community.
actually it's strange to think that a screen can brake by itself , can you post some pictures?
elephone customer care have already proved it's lower quality service . i don't know where you live but best solution imho is to give the phone to a local cinese phone repair shoop , here in my city there are a couple that repair - fix phones for low money and they also provide spareparts that arrive very quick and at low price thanks to it's black market channel, try to search one
I agree it's very unusual that the screen would break in this way, but I'm really very careful with all my devices and this has never happened before.
If Elephone say that this cannot happen then I'm not going to quibble, I'm more interested in repairing the phone. Sending it back to the seller for repair will be an interesting, long and probably prohibitively expensive process, but I'll make enquiries.
In other news Elephone are still working on a new ROM for the device, I took the opportunity to ask supplementary questions in my email :laugh: so the chatter on the forums about the 19/04 build being the last one can abate for a while.
The crack in question. Doesn't impair functionality and there's are no signs of impact
The only replacement display I found on the Web is this one https://m.aliexpress.com/item/32673463140.html Unfortunately I have no clue if this is an original display and if could place it on my phone by myself
Your phones has physical damage along the bottom side of the metal frame can clearly see where its been scraped. You sure it didn't drop or get dragged along something while face down? Hopefully there's an OEM replacement as its just the glass that seems to be damaged not the LCD
Thanks I wouldn't know how to even begin the repair but it's useful info.
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Banathe said:
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Click to expand...
Click to collapse
Thank you. I'd almost convinced myself that I must have knocked the phone.
Events have taken a new turn. The left hand side of the screen now creaks and pops when you press on it. If I press sufficiently hard enough it stops creaking and popping, almost as if it is correctly seated again only to literally and audibly pop out again 5 minutes later.
I will post a video later, and will be contacting elephone with evidence that there is a design flaw with the device. I'll keep this forum updated on my progress.
thats weird thats where my spontaneous crack started images attached, the bottom one is under the glass but i think was the cause of the left side one.
Adding images as attachments as well given the URLS don't seam to be showing correctly.
Mine also has a minor crack on the screen, it's in a case and has not been dropped. There is no damage to the frame at all, I'm guessing it's from being in my pocket. The phone obviously isn't as strong as mainstream manufacturers. My crack is very faint in the top right corner and you really have to look at it in a certain light to see it.
If it gets worse, I'll buy a new phone (One Plus 3) and not look at this device again
Sent from my P9000 using Tapatalk
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
YorkshiresSnipper said:
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
Click to expand...
Click to collapse
I note the replacement screens have come down in price I may have to have a go at a repair.
Sent from my Z2 Plus using Tapatalk

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