Hi. Got the Z5 Compact White on Friday and have a problem with call echos.
So, when I call people, or they call me... The other person can hear themselves back on echo. Really loudly. I tested this myself and it is true. But, eventually the noise cancelling kicks in and this disappears. But then if the voice changes the echo comes back.
When I plug in headphones the problem goes away.
The phone software seems to have no options at all for call noise suppression. Nothing at all, so nothing to tweak or test.
I hear no echo on my end.
Tested with many calls to different people and phones.
I did to a Software reset and Sony PC Companion reflashed the firmware but still the same.
The echo is there even if they talk with a very low voice and whisper.
Is anyone else experiencing this? I'm calling Sony Support in the morning. Kind of hoping its a software issue since it will need to be sent back to the Czech Republic from the UK I am guessing (bought from Sony Mobile website).
If its not a common thing I'll get another.
Apart from it failing to work as a basic phone its butter smooth and 'looks' flawless from the outside. Grrrr.
Are you experiencing this issue with GSM calls or VoIP calls?
Regarding VoIP calls:
In VoIP calls, in which applications are you having this issue? Hangouts? Whatsapp? Skype? Viber? other?.
I used to have a similar problem years ago with the Nexus 4.
In the Nexus 5 I don't suffer this anymore. However, sometimes still happen with a low chance.
Here are some reasons that could generate this:
- High lag/latency between you and the other person.
- One of the 2 phones lacks echo cancellation / is using "Speaker" (instead of Earpiece) / is using Earpiece with a really high volume that is captured by the mic in the same phone.
- And sometimes just the echo cancellation function stop working until your next call or reboot or whatever. (Based in my experience).
Regarding GSM calls:
I don't know too much about it. But I remember that when I had the Nexus 4 (with issues in VoIP) there was no problem here, because the echo cancellation is handled by the carrier's technology.
This echo happens on all calls. GSM and VoIP and it just happens on a normal call with nobody on speaker.
Called Sony Mobile this morning who agreed it is faulty and are refunding me when it gets back to the Czech Republic.
They wanted 10+ days to replace the handset. So just ordered the same Z5 Compact again for next day delivery to a Store near me. Shame as it's more expensive this way. But I don't want to wait 10+ days.
Hi, I do have the exact same problem. I hoped there was a easy fix, but might have to get it replaced.
knutmartin said:
Hi, I do have the exact same problem. I hoped there was a easy fix, but might have to get it replaced.
Click to expand...
Click to collapse
I got a replacement. So i have 2 Z5 compacts right now.
I am sending the original back for a refund. The new one I got today does not have this issue and works perfectly. So I would send yours back for replacement as soon as you can. Don't let them 'repair' it.
It isn't a software issue. just unlucky.
dave-ro-mex said:
I got a replacement. So i have 2 Z5 compacts right now.
I am sending the original back for a refund. The new one I got today does not have this issue and works perfectly. So I would send yours back for replacement as soon as you can. Don't let them 'repair' it.
It isn't a software issue. just unlucky.
Click to expand...
Click to collapse
Great news!
Could you post the rev and the batch number (in the box) just to know whether it's the same or not?
Sent from my Nexus 5
yeah, I would like to know that information too.
Is the batch number on the pull-out tab under the flap? Not sure what number I'm looking for.
dave-ro-mex said:
Is the batch number on the pull-out tab under the flap? Not sure what number I'm looking for.
Click to expand...
Click to collapse
At the Box. The first (i think) 8 digits corresponds to the batch and (maybe) the country, and the there is a revision too.
For example:
Amazon.it ships: 1298-2019
Amazon.es ships: 1298-2057
I assume there is a revision concatenated to the right too.
It is 1298-3811
Hope that helps.
Ok I wanted to report that VoIP is working fine on my Z5C (is a Rev3 device).
I made a lot of calls with VoIP using WiFi or mobile network. At the metro, my house, office. WhatsApp and Hangouts.
(Yes sometimes could appear some echo, but that depends on network quality and a lot of factors. 98% of the talked time so far was fine
The last call was a WhatsApp one of 17 minutes with WiFi, between my Z5C and a MotoE2015 and it was perfect ).
I also had a GSM call at the office just fine.
Sent from my E5823
I've got to say,I really do not believe Sony knows what's going on. I've been dealing with support only to find out Sony won't fix my phone in Canada. They told me they will provide an international warranty, however, their repair vendor only services phones carried in Canada.
In addition, when I contact Sony about the echo issue they provide the same silly scripted nonsense solutions you see here - do a repair, followed by updating firmware, then they'll reference the software fix they've been claiming is in the works since November with no eta.
The consistent and scripted responses that fail to address the issue tell me Sony doesn't know or care to investigate a solution. They just give you the runaround.
I've been posting on their forums, but any time I indicate their solution doesn't work they moderate the message and remove responses other users have given. It's a great phone, but Sony support is utterly useless.
I received my new z5 compact yesterday. Did a few test calls. GSM call and receive. Native voip call. Hangouts call. No echoing was noticed on either side. GSM quality is excellent. Voip was very delayed. Hangouts almost as good as GSM. I use the latest firmware. 32.0.A.6.200
I have noticed this on my Z5C as well and for me it only seem to happen if i call with speakerphone active before they answer, for me it seems to help to turn off the speaker and then turn it back on, so switching audio source seem to be a solution for me.
I've got exactly the same probleme here : I bought my Z5C end of February and discover this echo problem couple of days after when people I was calling were all complaining.
I sent the device to the repair center but nothing has changed... I called the Sony Support and they still want me to sent again the phone for additional repairs but I already know that nothing will change.
It's a real shame from Sony to treat like this their customer : I had a Z3C before and was really excited to get the new Sow flagship but now after all this ****, i think it will be my last adventure with Sony.
I sad excatly the same 1 week after I have purchased z5c...sony = worst support ever!
Sent from my SM-G930F using Tapatalk
This happened on z3c too. And now in z5c but less often
Had to be software related. Lazy Sony devs
Sent from my E5823 using XDA-Developers mobile app
jibe.v said:
I've got exactly the same probleme here : I bought my Z5C end of February and discover this echo problem couple of days after when people I was calling were all complaining.
I sent the device to the repair center but nothing has changed... I called the Sony Support and they still want me to sent again the phone for additional repairs but I already know that nothing will change.
It's a real shame from Sony to treat like this their customer : I had a Z3C before and was really excited to get the new Sow flagship but now after all this ****, i think it will be my last adventure with Sony.
Click to expand...
Click to collapse
Yes, this is true. I had the same issue with 3 different Z5 Compact phones, two of them sent straight from Sony quality control. It's a systemic issue with the phone design.
Related
Hello everyone. We got 5 phones during the holidays from Microsoft retail store in LA. Right after we put our sim cards and start using our phones all of us realized that other party can't hear us clearly (as an example when I use my AT&T Tilt 2 other party can hear me way better). Looks like the microphone cuts all high-frequency sounds. Either it's a microphone problem (could be defected batch) or some other settings. We've already checked all possible settings with no success. Does anybody else having the same problem?
Other than that phone is really awesome!
OS version: 7.10.7720.68
Hardware version: 0002
Radio: 16.23.02.26_A_16.27.00.23U
Any suggestions?
Nobody else experiencing this problem?
Is it possible that something is wrong with this particular batch?
TITAN - Lousy Sound Quality - Other Party Can't Hear . . .
I also have most people I call tell me I sound all distorted, (Or occasionally worse.) When I have someone call from my phone to a land line, to me the receiving sound has a buzz, almost tinitus, frequency shifts, & sometimes pulsing of the signal. Don't know if this might be the microphone, transmission, or what, although it seems consistent to my Titan, Occurrs in many places . . .
I'm surprised that no one else (except you) seem bothered. I tried unchecking the signal boost / loudness check, but to no avail.
Any suggestions? How is the sound quality you others are getting? Hope it is just a bad unit that I can swap Friday, or else I'll go back to my HTC AT&T Tilt-2, (the titl-2 is a much inferior phone, but with decent sound.)
My gilfriend constantly complains that she cant hear me too well. I think its because the phone is pretty long and the mic is right on the bottom. She can hear me better when i put the bottom part closer to my mouth. Its quiet annoying. I dont think its call quality but just bad positioning of the mic by htc.
@artzznyzz Where did you buy your phone?
UPDATE on bad / inferior Titan Sound Recepton:
Following a suggestion, I un-set (TURNED OFF) my attentive phone 'flip for speaker' option, so as to NOT automaticially go to speaker only when turning phone over & setting it down for hand free use during a call. This seemed to help some. (But a drag as this was a very nice touch - Most of my usage is in office / for business)
Per 'Cubanaso', above, I am also being more attentive to not holding the phone at the top where the antena may be, and also holding it lower so as to speak nearer the microphone on the bottom edge of the phone. (Why the heck did HTC place the main voice microphone so far out of the line of normal user speach? Maybe an attempt to save $ & go with only one microphone for both normal handheld usage, and also for face down on the table hands free usage? It would seem better to have two good mics, and via software use one for main speach, and the other for noise cancelling input, depending upon orientation.)
(This specialized custom grip is a pain because of aviding so much 'verbotten' contact with the phone - Can't touch the top off/on switch, nor the camera button, nor cover the microphone, nor where the micro-USB charger is attached. Too many restrictions, until new habits are learned . . .)
Anyhow, some more minor improvement, but still inferior sound quality for the person being called (whether they are on their own other cell or landline.)
BALMADOR: I bought mine at the AT&T corporate store on Main St. in White Plains NY. The sales kid, and contract, both promised a 30 day return period.
I am surprised that, of the (presumably) thousands of Titans out there, there are so few complaints about sound quality. Maybe I / we just have the rare problem ? ? ?
Any other insight from HTC, Google, or other web sites, etc.??? (I already checked WPCentral.com, and nothing more there . . .)
There are a few other problems, although not as major as this:
- Some phone numbers within given contacts (entered in outlook 10/ exchange 10) do not display on the the Titan. Seems to be 'Car', and others . . .
- Want access to the file storage space to set up directory structure for downloaded files (like the windows subdirectory structure & access), rather than just dump them into a single place managed by the system, without any identifiers other than the file name.
- The sync & skydrive of files seems random &/or flakey - We do not have the time to debug this.
- The HTC / AT&T issue standard documentation is superficial. (Also there is no WIKI, or no easy to access WIKI yet on XDA Developers, or I can't find it . . . Suggestions ? ? ?)
- Finally, Office Mobile seems generally flakey. For example, - Seems impossible to read & edit any file formats prior to office 2010, - Very difficult in Excel to highlight and drag a several cells, - can't figure out how to copy & paste reliably, etc., etc. . . .
Summary - I want to like & keep the Titan (another unit) so I am still inclined to try an exchange, or return the phone. Does anyone else have any further suggetions? (Maybe wait & try the Lumina 800 some day - What system will that be on, Verizon or AT&T ? ? ?)
Thanks, Art
not a rare problem
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
Click to expand...
Click to collapse
smokeyb111, could you tell where did you buy your phone?
If you have already exchanged it, can you tell if your new phone doesn't have this problem?
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
Click to expand...
Click to collapse
Same here!
Actually, my phone's earpiece also sounds muffled
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
Click to expand...
Click to collapse
I'm considering this as well as my titan is muffled on caller's end on about half of the calls to an unacceptable level.
Please update us on the results of a swap
Update re Sound Issue - Exchanged Unit : - )
Total fustration, so yesterday I went back to the AT&T corporate store (where I had upgraded from the Titl-2 to the Titan) and traded the Titan in for a new unit.
The trade in transaction took an hour ++, because the staff, although very friendly, cooperative and sincere, had no experience with the Titan (and I have a lot on my phone.) The store did not have or was missing the bluetooth dongle needed for content transfer, etc, etc, etc . . . But we got it done, thanks to my Exchange for Outlook, and e-mail for a few business photos, etc.
Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good, (except in very noisy environments); very loud both ends, better / tolerable connections in a few fringe areas where I had trouble with old Titl-2, No complaints on early test calls, etc, etc. I'll update y'all after several more days of experience . . .
So, Status Quo:
- My Titan is a very good phone (only) and decent electronic rolodex, with pretty good mapping / traffic / gps.
But:
- Lots of nagging ??software?? issues, some mentioned in prior post above. These problems seem like quality control programming bugs which should not have gotten through, and should be easy to fix. (Hope so as I really like this phone for my heavy business use!) More to follow.
HELP:
- How about a WIKI page for the Titan P139100 to organize the list of defects needing improvement, and most important, to supplement the superficial HTC / AT&T documentation, user guides? (lots of these problems may be mere lack of information & training for us users . . .)
I've tried to set up the WIKI page, with no luck. Maybe one of you with more experience can either get it started, or private message me with a little guidance . . .
Thanks
Arthur
Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good,
Click to expand...
Click to collapse
I appreciate your feedback and it is encouraging to know that another handset might fix my issue (call quality) with the device. thanks! Think I might try to swap out for another unit when my local store gets more in
OTOH, I don't understand your transfer issues. Do you not have all of your photos and music synced with Zune? also do you have a live account where all of your contacts and calendar is saved?
I don't use Exchange server so maybe it's different but I walked into a store and swapped devices last week (Focus S) and stood there and reset (wiped out) my phone, typed my live account on the new device and walked out of there with all of my contacts calendars and email on the new phone instantly. plugged it into Zune when I got home and had photos and music back as well.
Went online to Windowsphone.com and clicked on all the apps I had previously installed and they too were put back on the phone
For everybody who having problem with the microphone.. I just spoke to HTC Hardware Department. They even not aware of this problem. Please call them and let them know. So at lease they will add this to the known issue list. Their phone # is: (866) 449-8358
For what it's worth, I just got my phone this past weekend. I've only had a few calls so far and no complaints from anyone. I have asked everyone I talked to if they could hear me okay and there was no problem.
I bought mine from a large retailer which hopefully means they go through a lot of Titans and I got a good one.
I did play a video from GoPro today and when I max'd the volume, it was distorted and had static. Haven't had the problem with other vid's so I am assuming it was the vid and not the speaker on the phone.
Decent phone. I was about to blow up when I realized that Outlook Sync was gone but after playing with it for a few hours, I was able to get the Windows Live connector to do it's thing for me. Not 100% happy but pretty close.
Same problem here
I have the same problem. I love the titan, but I have to fix this issue (or return the phone) for the sake of my relationship and work.
It seems as if the noise cancellation software is dumbing down the highs of my voice (it sounds like I am underwater). I haven't experience this problem when using Tango to video chat. I've also read that the problem doesn't exist while recording a video. Just a heads up, people have been posting about this issue in the wpcentral forums. I'm new to the forum, so I can't post links.
Here are the links to WPCentral forum:
http://forums.wpcentral.com/titan/184444.htm
http://forums.wpcentral.com/titan/184445.htm
I've also posted in this HTC forum:
http://community.htc.com/na/htc-forums/windows-phone/f/174/t/14751.aspx
Please put your comments as well. We need HTC's attention to this problem. Now we almost sure that it's not a mic problem (thanks to TANGO). Somehow dialer/phone software (noise cancellation or coding or any other filtering) and may be camera's part are not performing as needed on some units. And it should be fixed or patched.
Just a thought that might help with diagnosing the problem. I have a wired hands free headset (don't like any of the bluetooth devices from inexpensive to way over priced) and if you think it's the microphone or software for noise reduction is the problem, I bet you could try a wired headset and see it the trouble persists. If so, I would go get a replacement phone.
Just a thought.
Can someone who doesn't experiencing a "muffled" effect send me a private message with his phone # so we can make a couple test calls? That way we can really compare and make a better statement.
I've bought a titan for my wife, and had these same mic issues, she sounds muffled, recessed, underwater, got her a plantronics 975, and call quality went from bad, to terific.
Something is definately up with the mic/software on these things. I got the UK version from Clove.
I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!
matthewhypolite said:
I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!
Click to expand...
Click to collapse
Maybe I should factor in my location to the lack of problems with my phones audio quality. I live in the Dallas area, home of AT&T, and it's possible the network has been upgraded here and when I travel outside of this area, the quality will suffer as many of you have reported. This could be why some are not having troubles and others are.
Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
Click to expand...
Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Click to expand...
Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
Click to expand...
Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
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Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
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Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that
EDIT: Read the other comments in this thread to see what I've tried and what hasn't worked. Thank you!
I love my Galaxy S5 so far, but currently it's sucking at being an actual phone. On the other end of the phone line, the people I've talked to have complained of the audio sort of cutting in and out like someone is interrupting me. This happens when I'm in quiet rooms alone, so I'm confused. At first I though it was the case on my phone (Supcase), but after replicating the problem for myself, that doesn't seem to be the case. So at this point I'm not really sure if my phone is possessed or if it's a hardware problem. For reference, I'm running XtreSoLite rom and I have a few Viper4Android audio things running. I'm not sure if that could be the problem. Anyway, if someone could help me solve this issue, I'd really appreciate it. Thank you!
jtc276 said:
I love my Galaxy S5 so far, but currently it's sucking at being an actual phone. On the other end of the phone line, the people I've talked to have complained of the audio sort of cutting in and out like someone is interrupting me. This happens when I'm in quiet rooms alone, so I'm confused. At first I though it was the case on my phone (Supcase), but after replicating the problem for myself, that doesn't seem to be the case. So at this point I'm not really sure if my phone is possessed or if it's a hardware problem. For reference, I'm running XtreSoLite rom and I have a few Viper4Android audio things running. I'm not sure if that could be the problem. Anyway, if someone could help me solve this issue, I'd really appreciate it. Thank you!
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It's certainly not normal. Not with stock firmware or custom ROMs like Phoenix. I have no idea if your custom ROM is a factor, bit it seems unlikely.
Possibly your problems are reflective of being in a location with a weak and tenuous signal strength. Generally speaking dropouts and feedback are data latency issues seen more with Voip and VoLTE calls. You don't have nearly enough information to do more than guess yet.. but I would make your audio app (Viper) to be the prime suspect.
See if you can exempt voice calls from Viper or temporarily uninstall it. Also find out if any background apps are using high CPU and in particular if any audio apps are set to high priority. Find out if you arwe using VoLTE. CPU (power saving) apps?
If you can't narrow it down, make a backup and then revert to 100% stock to rule out hardware issues. Then install apps one at a time, watching for the issue to return. You could also open a carrier support ticket to see if your account is misconfigured, using a low grade codec, etc.
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fffft said:
It's certainly not normal. Not with stock firmware or custom ROMs like Phoenix. I have no idea if your custom ROM is a factor, bit it seems unlikely.
Possibly your problems are reflective of being in a location with a weak and tenuous signal strength. Generally speaking dropouts and feedback are data latency issues seen more with Voip and VoLTE calls. You don't have nearly enough information to do more than guess yet.. but I would make your audio app (Viper) to be the prime suspect.
See if you can exempt voice calls from Viper or temporarily uninstall it. Also find out if any background apps are using high CPU and in particular if any audio apps are set to high priority. Find out if you arwe using VoLTE. CPU (power saving) apps?
If you can't narrow it down, make a backup and then revert to 100% stock to rule out hardware issues. Then install apps one at a time, watching for the issue to return. You could also open a carrier support ticket to see if your account is misconfigured, using a low grade codec, etc.
.
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Thank you for all of this! I'm having an unfortunate week because I'm actually away from home and have very limited internet access, so factory resetting my phone isn't currently an option. However, I did turn VoLTE off and I'll be wiping my cache because I read somewhere that might work. I'll also be watching my apps, but I'm not sure that's the problem. I generally have the same apps on all of the phones I use and this is the only phone people have said I sound bad on. And I don't think Viper is the culprit either because I've disabled it and nothing has changed. So hopefully turning off VoLTE works or simply wiping the cache does the trick. If not, I'll definitely do everything that you recommended because I want to avoid RMAing this device at all costs.
It seems that a factory reset solved the problem. I still have no idea what the problem was, though, but I'm happy it seems to be gone.
So the problem has returned. I factory reset once again and it hasn't done the trick. Everyone is describing it as an echo and telling me they can hear themselves echoing when they speak, although it sounds fine on my end. I don't know what else to do. I have:
Factory reset
Taken the sim out and put it back in
Changed APNs
I don't know what else I can do. Really hoping I don't have to RMA this device. Does anyone know how Samsung is with RMAs?
Bump
Still having this problem. I hope there's someone out there who knows how to fix it.
you ain't alone mine was fine for a while then after the new update it came back i call t-mobile.they put in a open repair tickets as others around my town also complain.my signal is always -114 to -119.they have heard it it when i call them.i get the echo or it brakes up or call turns into noise and then calls drop and they have to call me back on house phone they claim it is a tower/signal issue.??
jtc276 said:
Still having this problem. I hope there's someone out there who knows how to fix it.
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i had this on my first two handsets it happened in the first 14 days so i had no trouble going into tmo store and exchanging it twice. people could not hear me and the echo was really bad. third s5 call quality super clear now.
been you had exchange the phone and new one working fine what software is it on NF6 or the new NG3 that would tell us a lot???before i downgrade back to the nf6
420soljah808 said:
i had this on my first two handsets it happened in the first 14 days so i had no trouble going into tmo store and exchanging it twice. people could not hear me and the echo was really bad. third s5 call quality super clear now.
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I had this same issue as well. I could hear people jsut fine, but when they tried to talk to me, be it over tmo network or through wifi calling, they heard bad echoes and noise. I even did as you did; factory reset and it sorta worked. When it happened again, I cleared caches (the official fix from tmo 611) and that worked for a couple hours. Eventually, they told me to take it back to the store and get a replacement.
I believe it's a hardware issue related to the mic; here's why:
When I'm in my car and on bluetooth people on other end hear me just fine and crystal clear. When I used a bluetooth headset, same thing. As soon as I disconnect from BT and go to just the normal mic, echo pops in.
One thing you can do is call 611 and use the voice prompts. It was so bad on my end that the voice prompts picked up itself (well the echoes from the voice prompts). If you do and the voice prompt system routs you even when you don't say anything (it routes your call because of the echoes) then you definitely have a bad handset.
I was rooted, custom recovery, knox tripped and mailed my phone in. Nothing happened. But they did charge me $20 for a return/replacement fee. The new phone I got works no problem.
Maybe some one can help me out here....recently purchased a Z2 and everything is running wonderfully on it, BUT I have struggled to get get good quality out of the earpiece. I can not pinpoint what the problem is, and my service provider and local Sony Centre refuse to help me out because the phone is imported. Almost every single call I have made has a terrible static, tinny sound. At times its better, other times I cannot even hear the other person on the other line. I have changed sim cards which didn't really help, tried other service provider sim cards which helped only a little. The strange thing is that when I run the diagnostics app on the phone, my ringtone playing through the earpiece is crystal clear and sounds really good. Also if I plug headphones in, the call quality improves immensely. I have read that the .314 firmware upgrade is supposed to enhance the call quality of the Z2 but I'm not sure if its addressing the specific issue I am having, also the firmware update is not available yet in my country. I don't want to send the phone back to Europe even though I have a warranty through the retailer that sold me the phone because who knows how long it will take for them to sort this out?! Has anyone experienced what I am experiencing? Do all Z2's have crappy, static, tinny call quality?
guitarhsredda15 said:
Maybe some one can help me out here....recently purchased a Z2 and everything is running wonderfully on it, BUT I have struggled to get get good quality out of the earpiece. I can not pinpoint what the problem is, and my service provider and local Sony Centre refuse to help me out because the phone is imported. Almost every single call I have made has a terrible static, tinny sound. At times its better, other times I cannot even hear the other person on the other line. I have changed sim cards which didn't really help, tried other service provider sim cards which helped only a little. The strange thing is that when I run the diagnostics app on the phone, my ringtone playing through the earpiece is crystal clear and sounds really good. Also if I plug headphones in, the call quality improves immensely. I have read that the .314 firmware upgrade is supposed to enhance the call quality of the Z2 but I'm not sure if its addressing the specific issue I am having, also the firmware update is not available yet in my country. I don't want to send the phone back to Europe even though I have a warranty through the retailer that sold me the phone because who knows how long it will take for them to sort this out?! Has anyone experienced what I am experiencing? Do all Z2's have crappy, static, tinny call quality?
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Hey there, sadly i experienced the same. I came from SGSIII, and the difference of call quaility is not compareable. I've heard and read that this is a Sony illness and there's been long time ago. Recently i flashed .314 ROM however that hasn't been released in my country either. I don't want to depress you but the quality hasn't changed at all. Tried every f....ing Sound Settings, but not a step forward.
I'm desperately waiting for the next release of firmware, maybe there'll be some improvement.
kirby76 said:
Hey there, sadly i experienced the same. I came from SGSIII, and the difference of call quaility is not compareable. I've heard and read that this is a Sony illness and there's been long time ago. Recently i flashed .314 ROM however that hasn't been released in my country either. I don't want to depress you but the quality hasn't changed at all. Tried every f....ing Sound Settings, but not a step forward.
I'm desperately waiting for the next release of firmware, maybe there'll be some improvement.
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Thanks for the feedback. Today I started using a different service provider and I must say that the calls have improved a lot. Will be testing more networks through out the week, but i think the call quality issues may be network related! The calls still have a fuzzy quality to them but not as bad.
guitarhsredda15 said:
Thanks for the feedback. Today I started using a different service provider and I must say that the calls have improved a lot. Will be testing more networks through oit the week, but i think the call quality issues may be network relqted! The calls still have a fuzzy quality to thwm but not as bad.
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Interesting. My provider(T-mobile) says they provides HD call quality. Honestly: i believe them. Ridiculous, the first Ericsson phone i had gave me better sound. I think it's all software related, c'mon Sony, don't ruin this great phone with this annoying incident.
kirby76 said:
Interesting. My provider(T-mobile) says they provides HD call quality. Honestly: i believe them. Ridiculous, the first Ericsson phone i had gave me better sound. I think it's all software related, c'mon Sony, don't ruin this great phone with this annoying incident.
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I must say its a really confusing issue. I am getting mixed results on the other sim so far, when the calls are good then they are GREAT! I have reverted back to my old sim and am now getting OK call quality, still fuzzy but bearable. It just confuses me that the diagnostics tests gives me a lovely rich sound out of the earpiece, but then an actual call is absolute rubbish! Maybe its an antennae issue???
Dear ASUS ZenWatch 2 owners,
whenever I call somebody or somebody calls me and I use the ASUS ZenWatch 2 (=> AZW2) directly instead of my smartphone for making the call, people on the other end of the line immediately start to complain about the heavy echo they hear of their own voice. On my side (using the AZW2) everything is perfect and sounds fine.
Making and receiving (short) calls directly on the AZW2 represents a big benefit from my point of view, and I would like to continue to use the AZW2 and this feature - however, it is hardy usable if callers complain on every call...
I tried it on my own to be the person on the other end of the line. Gruesome.
In the meantime I tried everything (changed volume on AZW2 from lowest to highest, re-installed Android Wear on phone, even did a full factory reset of the AZW2) - nothing helped.
The question remains however, whether the echo effect was there from the very beginning or started after Android Wear PHONE(!) was updated to V1.5 a few days ago. I received my AZW2 a few days after Android Wear WATCH V1.4 was released for the AZW2, but before Android Wear V1.5 PHONE was released. Could it be that not everybody has installed Android Wear PHONE V1.5 yet, so that exactly these people do not have this problem yet?!? On the other hand, it could be a simple hardware defect as well... By the way, I bought mine from Amazon in Germany.
Here are some data from my setup (everything installed from scratch):
PHONE:
Samsung Galaxy S5 mini (SM-G800F)
Android 4.4.2
Android Wear 1.5.0.2690526.gms
Google Play 8.7.03 (2645110-036)
WATCH:
ASUS ZenWatch 2
Android Wear 1.4.0.2633150
Google Play 8.7.03 (2645110-534)
Android 6.0.1
Please help or reply: Do you have the same problem? Or do you have some kind of remedy?
Thank you and best regards,
MiRi3000.
I've used mine to make multiple calls to different people and I always ask how the call clarity is and everyone has said that it sounds fine to them, so no echoing issues reported to me. However, I don't think that I have made a call since the last Android Wear app update sometime at the end of last week. I'll try and test it out today when I have a chance.
So I just called my desk phone and left a voicemail to check the sound quality and there was no echo.
Watch Info:
ASUS ZenWatch 2
Android Wear 1.4.0.2633150
Google Play 8.7.03 (2645110-534)
Android 6.0.1
Phone Info:
Samsung Galaxy S7 Edge (SM-G935A)
Android version: 6.0.1
Android Wear: 1.5.0.2690526.gms
Google Play: 8.7.03 (2645110-440)
Hi, i had the same issue , heavy echo to the caller on the other side , they could hear their own voice , i got pissed off , did 3 factory resets to see if there is any software issue , but i couldnt resolve it in any manner
Since my device was in a 30 day free replacement stage , i immediately requested for a replacement , it arrived today and to my surpise this one does not have the echo issue , i made around 6-7 calls , no one could here their echo
Solution:
See if u could get a replacement(RMA) or u can visit the asus service center
I just disconnected the watch from my phone. I removed and then re-installed the latest Android Wear 1.5.0.2714488 and ZenWatch Manager 2.6.0.4_160325 on the phone. I performed a reset to factory defaults on the watch and re-paired it with my phone.
To put it short: The problem persists. People hear very strong echo on the other end of the line when I use the watch to make the call. The echo effect becomes smaller when I turn down the volume on the watch, but it remains audible. Plus, I can hardly hear the other person on my watch, once I turn the volume down to the absolute minimum.
I strongly assume that the sensitivity of the microphone of my watch is way to high, which causes feedback loops to the caller on the other end of the line. Test to proof: Even when the phone lays on the table and I say "OK, Google", then wait, then the small microphone logo appearing is pulsating heavily in a near silent room(!).
Question: Is there a way to adjust the sensitivity of the microphone of the watch?
Otherwise, I assume coolbeer1990 is right and there seems to be a calibration/hardware error and I will have to return/exchange the watch - hoping to receive a better piece.
Just to let you know: I contacted ASUS and I received two independent answers - one from ASUS Germany's Technical Support Division and one from ASUS ZenTalk forum. Both say the same.
Basically, it seems that the watch's microphone is way too sensitive and so it reflects the voice of the caller on the other end of the line. In other words: A hardware defect. ASUS recommends to RMA or return the watch - which I did.
Best regards,
MiRi3000.
I didn't know you could talk through the ZW2, thought it used the phone.
Sent from my Nexus 5X using XDA Free mobile app
oxfordmark said:
I didn't know you could talk through the ZW2, thought it used the phone.
Sent from my Nexus 5X using XDA Free mobile app
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The Marshmallow update for the larger Zenwatch2 enabled the built in speaker which allows you to make and receive phone calls (you have to enable it in the Bluetooth settings).
neezy13 said:
The Marshmallow update for the larger Zenwatch2 enabled the built in speaker which allows you to make and receive phone calls (you have to enable it in the Bluetooth settings).
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Where is the setting for this, when I made a call it rang on my phone, using the phone speaker.
Sent from my Nexus 5X using XDA Free mobile app
oxfordmark said:
Where is the setting for this, when I made a call it rang on my phone, using the phone speaker.
Sent from my Nexus 5X using XDA Free mobile app
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On the watch, go to Settings->Bluetooth-> and turn on "Play phone audio on watch"
I just got my ZW2 today and was a bit worried about echo after reading this. I tested it out earlier on two different phone calls and my wife said there was no echo. Hopefully it stays that way.
In order to close my story and give a hint to other users: I returned my watch (Amazon is indeed great!) and received a new one. To put it short: the echo problem is totally gone. It seems the echo represents a hardware problem of some devices only.
MiRi3000 said:
In order to close my story and give a hint to other users: I returned my watch (Amazon is indeed great!) and received a new one. To put it short: the echo problem is totally gone. It seems the echo represents a hardware problem of some devices only.
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Hahah , see i told u its hardware issue , i am glad u got a better device now