T-Mobile USA - Xperia Z5 Compact Q&A, Help & Troubleshooting

Anyone get band 12, volte and hd voice working on T-Mobile USA?
Sent from my Nexus 6P using Tapatalk

Not me. But they havent gone live with band 12 in my area yet either according to tech support. Band 4 sucks in my area, same with my Nexus 6 which does support volte. On the z5 right now I stick it to hspa+ which works fine and has less battery drain when Im at home since I mostly use Wifi anyway. Whether or not the z5 supports volte on tmo usa I dont know. Ive seen comments about sony having to certify that with tmo. I just want better band 12 data penetration at this point. Tmo even sent me their cell repeater boxes which didnt help at all since they prefer band 4.

I posted this question on Reddit, and people confirmed that B12 is data only. No VoLTE and I think HD calling works still.

So band 12 has been officially launched in most of my areas. Will AT&T be a better option for full service? Or will 700mhz on band 17att also be a problem?
Sent from my D5803 using Tapatalk

How do you tell, I have T-Mobile. And get data, but came from Sprint, so little rusty on all GSM stuff.

JiltedCitizen said:
How do you tell, I have T-Mobile. And get data, but came from Sprint, so little rusty on all GSM stuff.
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How do you tell what band you're on? There's a free app you can download called LTE Discovery which should show you which one you're on.

I wish b12 was fully operational on this phone so i can test it out. from what I'm finding, it will not until sony gets it validated with tmobile.
There are very limited phones that currently support b12 for tmobile. Especially phones of interest to me. Hopefully this will change fairly soon

Here in Portland, OR, I've only seen band 4 LTE on my z5c so far. I know band 12 has been deployed here some time ago, so it appears I'm not able to pick it up.

I finally saw my phone pick up band 12 in an area that normally is so bad that only edge would work intermittently in prior years. But it was still a weak band 12 signal. The tower was 4 miles away. Download speeds were comparable to a T1 circuit. Blah! At home it never picks up band 12 and weak enough band 4 to where I leave it on hspa and wifi all day. I live in the Dallas area but tech support said the tower closest to my home is listed in chronic issues state whatever that means. The aws frequencies at my house has been horrible for years but this phone gets great hspa+ ever since they re farmed the area and the z5c only supports the pcs band for 3g. TMO coverage in my area is hit or miss. I don't care what their tv ads say. I have two other devices that get similar results, one being the moto nexus 6.

Do you have a screenshot of LTE discovery? I doubt it was 12.
Sent from my Nexus 5X using Tapatalk

No screenshots for me but I was at the same location in the D/FW area for four hours and LTE discovery said band 12 the whole time. Also I know certain areas of downtown Dallas like at the American Airlines Center are band 12.

That doesn't mean it DOESN'T have band 4 though. Would be great if you could try and capture shots of that please.
Sent from my Nexus 5X using Tapatalk

Also is volte working on band 12 or 4?
Sent from my Nexus 5X using Tapatalk

Anyone else here?
Sent from my Nexus 5X using Tapatalk

I can 100% confirm there is no HD Voice or VoLTE and I'm on 32.0.A.6.200. Pretty big bummer if you ask me. Not sure on Band 12 yet as it is not where I am now but highly doubt it works.

So which model should I buy if I have t-mobile?

MMS
sabooher said:
No screenshots for me but I was at the same location in the D/FW area for four hours and LTE discovery said band 12 the whole time. Also I know certain areas of downtown Dallas like at the American Airlines Center are band 12.
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Are you on tmobile? I'm in the same area on the Z5c and can't get my mms to work. What's your apn look like?

Ashman1414 said:
Are you on tmobile? I'm in the same area on the Z5c and can't get my mms to work. What's your apn look like?
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Yes I am a tmobile customer and I just set the device to download the apn from the settings. I did change the protocol to ipv4 only though. Ipv4/ipv6 also worked but I vaguely remember the default being ipv6 only. Mms has always worked fine for me. I use the google messenger app, not the default sony.

Related

[Q] C6833 and T-Mobile LTE?

I'd like to hear the real experience.
When I look at the spec, I found C6833 has both AWS HSPA and LTE, but I am kinda skeptical. Since it costs no more than $500, I may use it as main phone and replace Note 3.
mingkee said:
I'd like to hear the real experience.
When I look at the spec, I found C6833 has both AWS HSPA and LTE, but I am kinda skeptical. Since it costs no more than $500, I may use it as main phone and replace Note 3.
Click to expand...
Click to collapse
obviously yes
Enviado desde mi C6833 mediante Tapatalk
I live near Chicago, and its working great for me. Though I did recieve it a day ago. No interruption in service so far.
But Idk if its because of the KitKat update or not, but I had to manually set the Apn for the data to work.
Sent from my C6833 using xda app-developers app
I live in the Chicagoland area as well (just South of Joliet) and I get unlimited 30mbps LTE. I know T-Mobile's still in the process of upgrading its network, but as far as my area goes, I have no problems with signal. I'll be putting my phone to the ultimate test next week when I drive to Houston for the third year in a row (Missouri and Arkansas were TERRIBLE to drive through the last two years as far as reception goes). I don't know how long you plan on having yours if you get one, but since T-Mobile announced that they're acquiring some 700mhz spectrum in the future, I'd get the C6806 if I was just now going to get one, since the C6833 doesn't have a 700mhz radio.
Sent from my C6833 using Tapatalk
megadp said:
I live in the Chicagoland area as well (just South of Joliet) and I get unlimited 30mbps LTE. I know T-Mobile's still in the process of upgrading its network, but as far as my area goes, I have no problems with signal. I'll be putting my phone to the ultimate test next week when I drive to Houston for the third year in a row (Missouri and Arkansas were TERRIBLE to drive through the last two years as far as reception goes). I don't know how long you plan on having yours if you get one, but since T-Mobile announced that they're acquiring some 700mhz spectrum in the future, I'd get the C6806 if I was just now going to get one, since the C6833 doesn't have a 700mhz radio.
Sent from my C6833 using Tapatalk
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Keep in mind T-Mobile has band 12 (700a) not band 17.
mingkee said:
Keep in mind T-Mobile has band 12 (700a) not band 17.
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Click to collapse
Correct. See my annotated chart.
mingkee said:
Keep in mind T-Mobile has band 12 (700a) not band 17.
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Click to collapse
I was not aware that lower 700mhz used a different band than upper 700. That kinda sucks :/
Sent from my C6833 using Tapatalk

VoLTE working with T-Mobile on 5X software update. :)

Well, the 5X is already getting an update, which, among other things, enables VoLTE and band 12 for T-Mobile users. So, we know that we may either already have the update before it ships, or an OTA will be available. For those who have been following this, it looks like Google beat everybody to the finish line with this. Motorola and OnePlus now either pretty much have to get certified or they'll be losing quite a few people!
Source
If you read further down in your source, others users are saying band 12 is not working. The OP in reddit is just assuming b12 works as VoLTE is working..... I will get my 5x tomorrow and should be able to confirm is b12 is working.
Sent from my D6616 using Tapatalk
A guy on these forums has a test unit and he still has LTE during phone calls on T-Mobile.
tkoreaper said:
A guy on these forums has a test unit and he still has LTE during phone calls on T-Mobile.
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That doesn't mean anything the requirement is that the phone can make calls when only connected to band 12, for example if you are trapped in basement and can only get the band 12 connection you can make phone calls over that band. If you are on LTE and just standing outside you could be making calls on other bands of LTE.
Sent from my Nexus 6 using XDA Free mobile app
Yes there is some misinformation going around. I originally read that Band 12 was for VoLTE but its just another band (700mhz I think) that has better signal penetration. So your phone can do VoLTE but not get band 12
WoodroweBones said:
Yes there is some misinformation going around. I originally read that Band 12 was for VoLTE but its just another band (700mhz I think) that has better signal penetration. So your phone can do VoLTE but not get band 12
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True, but if the phone supports band 12 and VoLTE is working then there is no reason to disable band 12 since one can make calls when only band 12 is available.
ibous said:
True, but if the phone supports band 12 and VoLTE is working then there is no reason to disable band 12 since one can make calls when only band 12 is available.
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Click to collapse
Exactly. But T-Mobile has requested that Band 12 be disabled until they can "certify" it. I'm sure Google is going through that process now
I received my 5x and it does not connect to band 12. When I go to my basement, the 5x switches over to HSPA. When using my Sony Z3, it switches to band 12 LTE and can be confirmed by an increase in signal strength and via LTE Discover.
Not sure this will be the same with the 6p. But definitely hoping both the phones gets certified quickly so band 12 will be enabled.
Sent from my Nexus 5X using Tapatalk
VoLTE can work with or without band 12. Band 12 and VoLTE are enabled with this update. Band 12 is not fully deployed on T-Mobile yet. They require phones to have VoLTE capability on band 12 for safety purposes, and that requires extra certifications. It's a recent requirement, and unlocked phones and companies are scrambling to play catch up. However, VoLTE will still work on LTE bands 2 and 4.
Hopefully it won't be long.

Bands for US carriers

I will order the z5c soon and have accounts with both Tmobile and AT&T. Should I hook it up on AT&T because of missing Tmobile bands? Are there any missing at&t bands? Buying the UK version from either Handtec or Clove. Please advise if anyone knows. Thanks
Sent from my D5803 using Tapatalk
The E5823 model supports all of T-Mobile USA's LTE bands 2, 4, and 12. Band 12 (Extended Range 700Mhz) is questionable though. That particular band doesn't seem to be fully supported yet as Sony would need to get the phone validated on T-Mobile's network. Given that there's no USA model, it's unclear if this will ever happen.
That said, using the LTE Discovery app, I have seen my Z5c jump onto Band 12 if low coverage areas. When I had 4G enabled, band 12 didn't seem to work. When I was in HSPA+ mode, band 12 seemed to work.
Thanks
Sent from my D5803 using Tapatalk
Notchr302 said:
Thanks
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Double check the hspa bands. I feel like it might be missing one.
Sent from my E5823 using Tapatalk
phositadc said:
Double check the hspa bands. I feel like it might be missing one.
Sent from my E5823 using Tapatalk
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I do have the option to use at$t but would rather Tmobile. Maybe I'm safer on att
Sent from my D5803 using Tapatalk
gr00vy0ne said:
The E5823 model supports all of T-Mobile USA's LTE bands 2, 4, and 12. Band 12 (Extended Range 700Mhz) is questionable though. That particular band doesn't seem to be fully supported yet as Sony would need to get the phone validated on T-Mobile's network. Given that there's no USA model, it's unclear if this will ever happen.
That said, using the LTE Discovery app, I have seen my Z5c jump onto Band 12 if low coverage areas. When I had 4G enabled, band 12 didn't seem to work. When I was in HSPA+ mode, band 12 seemed to work.
Click to expand...
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That's no good. I was thinking of getting this to test band 12 on tmobile. I currently use att, verizon, and testing tmobile. I already have z3c on att and thought I'd try the z5c for band 12 and put on att when/if i drop tmobile.
That really only leaves m9 or iPhone 6s for my options as i don't really want a gs6
Edit: I also noticed that it does not support bands 29/30. I believe att will soon be using b30. Probably not a big deal for a while.
This phone also does not appear to support WiFi calling for tmobile USA if that's important to you.
So the E5823 model supports all tmobile LTE bands besides 12 right? just double checking, I don't mind band 12 since it's not in my area yet
Not sure where the lack of band 12 misinformation is coming from but I am in a Band 12 area right now and my z5c works great with it - confirmed on LTE discovery Android app.
Band 12 works fine. Sadly the 3 most important innovations, wifi calling, VoLTE and HD voice, do not and it is not likely they ever will
Sent from my E5823 using Tapatalk
km8j said:
Band 12 works fine. Sadly the 3 most important innovations, wifi calling, VoLTE and HD voice, do not and it is not likely they ever will
Sent from my E5823 using Tapatalk
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This is what makes me sad. VoLTE support for areas where T-Mobile has only B12 would be great for when I travel into those areas, like northern Michigan (Chicago area native here). The Z5C would be great for most places I go, but I know I wouldn't get VoLTE calling in some areas.
jm8j: Have you noticed that B12 data works fine though?
doclloyd said:
This is what makes me sad. VoLTE support for areas where T-Mobile has only B12 would be great for when I travel into those areas, like northern Michigan (Chicago area native here). The Z5C would be great for most places I go, but I know I wouldn't get VoLTE calling in some areas.
jm8j: Have you noticed that B12 data works fine though?
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Click to collapse
LTE Discovery shows I'm connected to Band 12 in some low signal areas. When that is occurring, I'm still online.
km8j said:
LTE Discovery shows I'm connected to Band 12 in some low signal areas. When that is occurring, I'm still online.
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What market are you in? I'm most concerned/interested in what the Z5 and Z5C does if you're in a B12 only coverage for T-Mobile and you try to make a call. Does the phone roam then to another carrier or just not make a call?
Hmmm not sure. I'm in South FLA. I just see that I'm on Band 12 regularly
Sent from my E5823 using Tapatalk
I was at walt disney world two weeks ago and picked up band 12 at the art of animation resort lobby and speedtest was logging 65 mbps. Unfortunately that was the only place I was grabbing band 12. No service in any of our rooms and the park in general sucks if you are a tmobile or sprint customer. One or two bars of band 4 lte outdoors if I was lucky. But for whatever reason the hotel lobby had great band 12 reception. I have been generally displeased with tmobile coverage. Their marketing ads do not match up to my lackluster experience both with this phone or my (supported) Nexus 6. Ive been thinking of switching to ATT. Everywhere we go my wifes ATT iphone has LTE coverage while im lucky to make calls. Lol
sabooher said:
I was at walt disney world two weeks ago and picked up band 12 at the art of animation resort lobby and speedtest was logging 65 mbps. Unfortunately that was the only place I was grabbing band 12. No service in any of our rooms and the park in general sucks if you are a tmobile or sprint customer. One or two bars of band 4 lte outdoors if I was lucky. But for whatever reason the hotel lobby had great band 12 reception. I have been generally displeased with tmobile coverage. Their marketing ads do not match up to my lackluster experience both with this phone or my (supported) Nexus 6. Ive been thinking of switching to ATT. Everywhere we go my wifes ATT iphone has LTE coverage while im lucky to make calls. Lol
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I had the exact same experience this summer - got so jealous of my wife having signal that I joined AT&T. I was happy for about 3 months, getting signal everywhere before I realized that the data speeds are pretty mediocre. Plus, their prices for capped data are ridiculous! It cost me an additional $45 when I went over my cap by 3 gigs. I'm tempted to switch back now, but T-mobile jacked up their pricing for unlimited data since I left. 2 lines with Unlimited Data used to be $100. Now it's $140. Not sure if I can justify that price increase, though it's still a better deal than AT&T's limited data plans. I live in a major city, so AT&T and T-Mobile both have excellent coverage here. I spend 98% of my time here, so I should be satisfied if I can't get a signal the other 2% of the time, right?
/rant

buying the oneplus x for t-mobile

My main concern is the lack of data frequencies for u.s. i will be using the phone for t-mobile. Anybody here that uses this phone for t-mobile how is data connection holding up for you?
wasn't that only about the LTE bands? 3G should work fine then I guess?
marcviado said:
My main concern is the lack of data frequencies for u.s. i will be using the phone for t-mobile. Anybody here that uses this phone for t-mobile how is data connection holding up for you?
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I'm in California and so far lte is fine for me, it's similar to the g3 when it comes to getting lte or not so far I get it everywhere
There's a thread on the oneplus forum that goes through this. Seems all major metro areas get LTE. Which, I'm fine with too. Mine is on order so cannot verify. We shall see.
Sent from my A0001 using Tapatalk
You will still get LTE speeds as long as you are in an area where bands 2 and 4 are available. My previous phone didn't have band 12, but I still have LTE coverage in my area, so I knew I would be okay with the OPX.
Band 12 is new. Most phones that came out last year didn't even have it. I think just the newest set of flagships did. I get LTE everywhere. I've only seen H+ maybe a hand full of times while on a phone call or in a building.
I get 100mbps in a lot of places. Even indoors.
Sent from my ONE E1005 using XDA Free mobile app
The iPhone 6, at $749.00 retail, does not include band 12.
I've been reading these reviews and the things that get mentioned is just beyond me. The camera does have me concerned though.
Sent from my A0001 using Tapatalk
I also have oneplus x with tmobile, and so far it seems like i get lte almost everywhere here in jacksonville fl. Also when i traveled across states over the christmas break. so you should be fine with getting lte coverage on tmoble.
I use the OnePlus X with Ting (T-Mobile)
Hi, I bought the OnePlus X without realizing that it wouldn't work on what was then my current network: Sprint. But I had already decided that I wanted to switch over to Ting. Ting uses other networks to power their service and charges you directly per use; it is very clear on exactly what you are paying for.
Anyway, it allowed me to connect my OnePlus X and set me up with the T-Mobile service (it shows up on the top-left notification bar on my phone).
I always get LTE coverage in Las Vegas, Nevada (USA) and I've never had a problem with the bands missing.
So yes, the OnePlus X works with T-Mobile. However, I have been trying to see how much they would charge me to switch over from Ting to T-Mobile and it seems that I can't? So for now, I'm sticking with Ting
I had a nexus 5 before (no band 12) and the oneplus X had the same bands avail actually it sounds like most unlocked phones don't have band 12 anyways but signal is actually better with my oneplus x over my old nexus 5 in a lot of places which makes me really happy!

Dood wheres my 4G? ... Any LTE trouble?

Hi again... I went into town, I'm on Virgin which is an EE virtual provider. And the town should be coverd by 4G from EE... So any reason why my phone cant get find LTE?
I get H+ but thats it.
NutsyUK said:
Hi again... I went into town, I'm on Virgin which is an EE virtual provider. And the town should be coverd by 4G from EE... So any reason why my phone cant get find LTE?
I get H+ but thats it.
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Click to collapse
Are you a new or existing virgin mobile user. If existing did you get a new SIM from Virgin? As they need to issue a new one to you if you want to go 4G.
Sent from my Redmi Note 4 using Tapatalk
Yeah I got the new sim...
NutsyUK said:
Yeah I got the new sim...
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There was also something else I read (virgin user here to - currently non 4G) about having to wait until your next billing cycle until you can begin using 4G services. Annoying and I've seen lots of people complaining as they have to wait to their refresh date which could be anywhere up to a few weeks.
Probably stating the obvious but have you selected the LTE option under (preferred network type) mobile network settings?
Sent from my Redmi Note 4 using Tapatalk
Yep LTE set as preferred
Also I ordered the sim before my last billing date. The sim turned up about a week after the billing date.
Maybe the next billing date?
NutsyUK said:
Yep LTE set as preferred
Also I ordered the sim before my last billing date. The sim turned up about a week after the billing date.
Maybe the next billing date?
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Click to collapse
Possibly yeah, that's the only thing I can think off. Worth it to keep trying the odd reboot or switching in and out of aeroplane mode in case that helps it kick in.
Sent from my Redmi Note 4 using Tapatalk
Check what LTE bands Virgin uses and see if the Redmi Note 4 is compatible with said bands. I'm on T-Mobile and the Note 4 does not support it's LTE.
TheSorton said:
Check what LTE bands Virgin uses and see if the Redmi Note 4 is compatible with said bands. I'm on T-Mobile and the Note 4 does not support it's LTE.
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Click to collapse
They use EE's, who use bands *3(1800) and 7(2600), so definitely compatible.
Sent from my Redmi Note 4 using Tapatalk
Have u checked to use another provider?
i have a similar issue, not all providers that have these bands listed use them in all locations, i am with Rogers in canada who does have band 7, which this phone has, but they only have it in certain areas, not the full coverage, so i sit on 3g a lot.
Check this site, i shows that your provider also has limited coverage on the available bands. willmyphonework.net
I have the same issue. I'm with Three and it keeps dropping to H+ far too regularly.
Had this sim for a while and worked perfectly well on my Jiayu S3.
T3rry1 said:
i have a similar issue, not all providers that have these bands listed use them in all locations, i am with Rogers in canada who does have band 7, which this phone has, but they only have it in certain areas, not the full coverage, so i sit on 3g a lot.
Check this site, i shows that your provider also has limited coverage on the available bands. willmyphonework.net
Click to expand...
Click to collapse
It happens to me. What I found from google, it said Note 4 Hardware supports Band 4 and Band 7, but the miui 8 locks them.
Still looking for a way to open those bands.
Galaxy_Galaxy said:
It happens to me. What I found from google, it said Note 4 Hardware supports Band 4 and Band 7, but the miui 8 locks them.
Still looking for a way to open those bands.
Click to expand...
Click to collapse
Band 7 should be supported and usable but I doubt the hardware supports band 4.
You should have gotten the Redmi Note 3 instead, the Chinese version supports band 4, 7 and 40 out of the bands used in Canada, and the Special Edition ("international version") supports bands 2, 4, 7 and 40. The Chinese model also supports 3G on band 4 (1700/AWS).
T3rry1 said:
i have a similar issue, not all providers that have these bands listed use them in all locations, i am with Rogers in canada who does have band 7, which this phone has, but they only have it in certain areas, not the full coverage, so i sit on 3g a lot.
Check this site, i shows that your provider also has limited coverage on the available bands. willmyphonework.net
Click to expand...
Click to collapse
FIDO does not support band 7 too, (even though some sites said Fido supports band 7)
My friend is using Bell, his phone shows 4G instead of 3G.

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