Mms not working - Xperia Z5 Compact Q&A, Help & Troubleshooting

Since I've had the phone I've not been able to recieve mms messages. I'm using Tmobile and everything else works great. I have the Tmobile apn correct and went through it with customer support but still nothing. Any suggestions or am I just screwed with this phone? I don't mind using a third party app if it works. Are there any? Please help!!
Sent from my E5823 using Tapatalk

I had TMobile on my Z3c for a little bit. There was a setting that I had to change from the reccomended APN settings to get MMS to work. I want to say the IPv4 had to be selected and not both or 6 under APN protocol.

I'm having this exact same issue but with AT&T. My APN settings appear to be perfect but I can't send or receive picture messages on my wife's phone. I've tried it on LTE and on WiFi. I also tried different messaging apps too.
---------- Post added at 09:15 AM ---------- Previous post was at 09:12 AM ----------
Huli13 said:
I had TMobile on my Z3c for a little bit. There was a setting that I had to change from the reccomended APN settings to get MMS to work. I want to say the IPv4 had to be selected and not both or 6 under APN protocol.
Click to expand...
Click to collapse
My settings are already ipv4 for both. I tried toggling it to 4 and 6 and no change.

Same problem with t Mobile here. I called t Mobile to ensure all my settings were right. The t Mobile support then called Sony! Allegedly Sony knows it's a problem and we're stuck waiting for an update to fix it

What country are you guys in? I'm on T-Mobile USA, my APN protocol is IPv6, and MMS is working fine on my E5823.

Got my Z5c up and running. AT&T downloaded APN is completely different for this phone over the Z3c! Not really sure what T-mobile should use based off of how different the settings are.
Sent from my E5823 using Tapatalk

My mms is working but severely delayed. I'm not receiving mms when they are sent. I am sitting next to someone and just got an mms from them that they said they sent 3 hours ago. It seems the quality of all my mms are poor also and grainy both sent and received. All my apn settings seem to be in order. And I'm T-Mobile USA

My stock messaging app still doesn't work on Tmobile USA. I've been using Textra and it works but don't get emoji from my wife's iphone through either app.
Sent from my E5823 using Tapatalk

Its working?
camaro322hp said:
What country are you guys in? I'm on T-Mobile USA, my APN protocol is IPv6, and MMS is working fine on my E5823.
Click to expand...
Click to collapse
Wow? I'm on T-Mobile usa too and it's not working. Are you using the stock software? Would you mind screen shooting the rest of your APN or just typing in what your using so I can try and replicate please?

In the end, I had to call ATT to get mine working. We reviewed my APN settings (which were all correct) and then she tried "pushing an update" to the phone and it magically worked. I think they had something blocked on their side.

Ashman1414 said:
Wow? I'm on T-Mobile usa too and it's not working. Are you using the stock software? Would you mind screen shooting the rest of your APN or just typing in what your using so I can try and replicate please?
Click to expand...
Click to collapse
Sure - attached are 3 screenshots of my APN settings. Also, not sure if it makes a difference, but I am using Textra. They have a free version available so you can give it a shot.

SOLVED MMS issues on T-Mobile!! still using default messaging app
If anyone is still having trouble with the mms on T-mobile using a Sony Xperia Z5 let me know, I think I found the solution. Its working fine with my phone and before I couldn't send mms for nothing in the world even after calling T-mobile and asking them to restart my sms/mms.

thatmoneyguy said:
If anyone is still having trouble with the mms on T-mobile using a Sony Xperia Z5 let me know, I think I found the solution. Its working fine with my phone and before I couldn't send mms for nothing in the world even after calling T-mobile and asking them to restart my sms/mms.
Click to expand...
Click to collapse
I'm still having problems. Help!

Wravistalker said:
I'm still having problems. Help!
Click to expand...
Click to collapse
Look at this and see if it helps much.....Tmobile can be trouble when it comes to unlocked devices....
https://www.youtube.com/watch?v=3a4GWxyjsQo

thatmoneyguy said:
If anyone is still having trouble with the mms on T-mobile using a Sony Xperia Z5 let me know, I think I found the solution. Its working fine with my phone and before I couldn't send mms for nothing in the world even after calling T-mobile and asking them to restart my sms/mms.
Click to expand...
Click to collapse
What is the solution? I'm having the same issue and I'd like to keep using the stock messaging app.
Thanks!

Related

MMS settings??

Hi everyone i have an sgs2 gt-i9100 and wen i rooted it all my mms settings were deleted. My service provider is CellularOne in arizona. If anyone can help me get my mms to work it wud be appriciated.
Sent from my GT-I9100 using XDA
Contact your carrier for MMS settings. Or search online for them. Surely someone has them up online somewhere (like your carrier's website, for example).
jyazzie110 said:
Hi everyone i have an sgs2 gt-i9100 and wen i rooted it all my mms settings were deleted. My service provider is CellularOne in arizona. If anyone can help me get my mms to work it wud be appriciated.
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
I'm supprise you still have cell one, AT&T cobbeld them up in my area a few years ago, last of the cell one sims went bye bye a few years ago. As suggested call your provider for the appropriate settings.
sent from my GT-I9100 w/Tapatalk
Yea i was with sprint but i lost my job n cudnt pay for my bill ...... my mom lives in holbrook and wantd to get me a fone so im with cellone.....but i calld them, got the right settings and still cnt snd or receive mms.... hardware or software issue maybe???
Sent from my GT-I9100 using XDA
jyazzie110 said:
Yea i was with sprint but i lost my job n cudnt pay for my bill ...... my mom lives in holbrook and wantd to get me a fone so im with cellone.....but i calld them, got the right settings and still cnt snd or receive mms.... hardware or software issue maybe???
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
Doubtful.
What are your APN settings?
Do you have a Message Center (may be spelled as "Centre") number in your Messaging settings?
ctomgee said:
Doubtful.
What are your APN settings?
Do you have a Message Center (may be spelled as "Centre") number in your Messaging settings?
Click to expand...
Click to collapse
hey sorry for the late replay but these are my APN settings for MMS
Name-MMS
APN-wap.c1csky.net
Proxy-Not Set
Port-Not Set
Username-Not Set
Password-Not Set
Server-Not Set
MMSC-http://mmsc.c1neaz.csky.us:6672
MMS Proxy-209.4.229.94
MMS Port-9401
MCC-310
MNC-320
Authentication Type-Not Set
APN Type-MMS
APN Protocol-IPv4
Bearer-Unspecified
jyazzie110 said:
hey sorry for the late replay but these are my APN settings for MMS
Name-MMS
APN-wap.c1csky.net
Proxy-Not Set
Port-Not Set
Username-Not Set
Password-Not Set
Server-Not Set
MMSC-http://mmsc.c1neaz.csky.us:6672
MMS Proxy-209.4.229.94
MMS Port-9401
MCC-310
MNC-320
Authentication Type-Not Set
APN Type-MMS
APN Protocol-IPv4
Bearer-Unspecified
Click to expand...
Click to collapse
You say your carrier gave you those settings? csky.net and csky.us are not CellularOne domains. A quick google of csky.net and csky.us results in not CellularOne, but something called ClearSky. I guess it's possible that they are a third party mobile internet provider for your carrier, in your area, but that's just weird.
ctomgee said:
You say your carrier gave you those settings? csky.net and csky.us are not CellularOne domains. A quick google of csky.net and csky.us results in not CellularOne, but something called ClearSky. I guess it's possible that they are a third party mobile internet provider for your carrier, in your area, but that's just weird.
Click to expand...
Click to collapse
yea they gave me a printout of the web setting and the MMSsettings.....my data works fine with wat they gave me but i cnt send MMS messages with the oyher settings. i also called up scustomer service and verified i had the right settings and they sed yes.
jyazzie110 said:
yea they gave me a printout of the web setting and the MMSsettings.....my data works fine with wat they gave me but i cnt send MMS messages with the oyher settings. i also called up scustomer service and verified i had the right settings and they sed yes.
Click to expand...
Click to collapse
I also just noticed this:
jyazzie110 said:
MMSC-http://mmsc.c1neaz.csky.us:6672
MMS Proxy-209.4.229.94
MMS Port-9401
Click to expand...
Click to collapse
I find it odd that both MMSC has a port specified (6672), and there is a completely different value in MMS port.
Do you know anyone else on CellularOne you can compare the MMS APN setting to?
ctomgee said:
I also just noticed this:
I find it odd that both MMSC has a port specified (6672), and there is a completely different value in MMS port.
Do you know anyone else on CellularOne you can compare the MMS APN setting to?
Click to expand...
Click to collapse
only other person i kno who is with cellular one is my mom but she doesnt have an android she has a blackberry
jyazzie110 said:
only other person i kno who is with cellular one is my mom but she doesnt have an android she has a blackberry
Click to expand...
Click to collapse
Then sorry bud, I'm out of ideas. I've tried googling CellularOne MMS APN settings, and have come up with about 5 different sets of settings - all different. Which is really unhelpful.
I'd say your best bet may be to go to a CellularOne store (if one exists) and get a person in the shop to look at it, or compare to one of the floor models or an employee phone that MMS works on, to make absolutely sure the settings match.
Beyond that, I'm stumped.
ctomgee said:
Then sorry bud, I'm out of ideas. I've tried googling CellularOne MMS APN settings, and have come up with about 5 different sets of settings - all different. Which is really unhelpful.
I'd say your best bet may be to go to a CellularOne store (if one exists) and get a person in the shop to look at it, or compare to one of the floor models or an employee phone that MMS works on, to make absolutely sure the settings match.
Beyond that, I'm stumped.
Click to expand...
Click to collapse
Finally went back home and looked at my aunts sgs2 gt-i9100 and my apn matches but still cant send mms.....i did root her phone and she was not able to send mms either....so i just unrooted and flashed hers back to stock and boom she can send and recieve mms again.....i guess CellularOne hates rooted phones....
Sent from my SAMSUNG-SGH-I727 using XDA
I know this is an old thread, but I had to do a factory reset of a Moto X and now can't send MMS, Should have written the settings down when I first got the phone. Ahhh, hindsight.
Can anyone give me an update on the settings posted here?
http://forum.xda-developers.com/showpost.php?p=23893800&postcount=6
Thanks
Old Thread but heres some info for the next guy
jyazzie110 said:
hey sorry for the late replay but these are my APN settings for MMS
Name-MMS
APN-wap.c1csky.net
Proxy-Not Set
Port-Not Set
Username-Not Set
Password-Not Set
Server-Not Set
MMSC-http://mmsc.c1neaz.csky.us:6672
MMS Proxy-209.4.229.94
MMS Port-9401
MCC-310
MNC-320
Authentication Type-Not Set
APN Type-MMS
APN Protocol-IPv4
Bearer-Unspecified
Click to expand...
Click to collapse
my latest phone from Cellular One of NE Arizona shows the APN as :
isp.cellularoneaz.net
with mms as
wap.c1csky.net
and yes anyone who is wondering why c1csky.net it is them.

MMS sending problems

Hey guys, I just came off of the Galaxy Note to the S3. I never keep the data option enabled all day because of the battery drain, plus I just manually update all my sync'd apps anyway so there's no need for it to drain my battery & use up my pre paid credits at the same time.
My problem is this. With the galaxy note when I would go to either send or receive an MMS I wouldnt have to have my data connection permanently on. It would automatically enable the connection to send or recieve the incoming MMS, download the pic for me then automatically disconnect it when it was done. No muss no fuss. The GS3 does not automatically enable data to retrieve ur messages, you instead get a little download button in ur text you have to click. Problem is even after I enable data and click download to retrieve my mms, 95% of the time nothing happens, no activity is shown that the pic is actually being downloaded and you just end up staring at the screen for an hour until you get bored and turn it off, without your mms.
Is there a setting somewhere or something I can hack that will turn on the feature that will automatically enable data to retrieve your mms just like I had on the note? Its a bit hard to believe they'd have it on there then disable it on their brand new one. Not everyone likes to have data on all day :|
Thanks guys
Do you have Auto-Retrieve set to on in the messaging app? Just checking.
Check you apn settings
Sent from my SGH-I997 using xda premium
Yupyup auto-retrieve has been checked since the get go. What do I need to check in APN settings?
Im too facing the same issue n im working on it to get a way out :-I
Apn has nothng to do with this n auto retrival has been tried but no luck
Sent from my GT-I9300 using Tapatalk 2
Anyone on board has a solution for this ???????????
Sent from my GT-I9300 using Tapatalk 2
Find APN setting for your network provider. In apn type, type in 'mms' without quot
Sent from my GT-I9300 using xda app-developers app
mms is already in the APN section. The settings were sent to my phone after I put my sim card in. Looks like there mightn't be a fix for this... :|
djleez82 said:
mms is already in the APN section. The settings were sent to my phone after I put my sim card in. Looks like there mightn't be a fix for this... :|
Click to expand...
Click to collapse
Hey, I had the same problem and I just fixed it. it will take you about 10 seconds.
1. go to mobile networks in wireless and networks.
2. choose access point names
3. menu button and choose New APN.
4. Im on AT&T so this is what I put (may be different if you have some other carrier)
Name: ATT PHONE
APN: Phone
that's all you have to put, everything else will already have values in there so dont change them.
5. once youre done with this just choose the APN you just created and your MMS will work.
**If you have a carrier other than AT&T then maybe this will work exactly the same, just find a phone with the same carrier and copy what's already there.
Thanks for the tip jon, however it still didnt work for me
djleez82 said:
Thanks for the tip jon, however it still didnt work for me
Click to expand...
Click to collapse
are you on AT&T?
No I'm in Australia on Optus Network
djleez82 said:
No I'm in Australia on Optus Network
Click to expand...
Click to collapse
Oh, that explains it. you could probably use the same method but copy the info from another phone using the Optus network. for example, here in the US, AT&T has several settings that I can choose from so if one doesn't work I can switch to another (which I did by inputting the info manually)
Maybe Optus has more than one setting so you can just use another. borrow a smartphone from someone and see what settings they have, if its different than what you're using now, try the one they have.
Hi
I also have this issue but it is important to note that there is nothing wrong with the MMS settings. The problem is caused by the S3 requiring Mobile Networking to be active to send and receive MMSs, but I choose to keep Mobile Network disabled unless I specifically wish to use it.
On my previous mobile of another make, even with Mobile Network disabled, the network would come to life to send and receive MMSs and then switch off again. The S3 does not behave this way and needs the Mobile Network to be specifically enabled manually.
This is an irritation! I would love to know if anyone has a fix or workround for this.
So.. there isn't a work around because its how they designed the phone eh. Is it something that they can tweak in a custom rom? Or do I just have to wait until the release the new galaxy note and hope they they put it back in again?
djleez82 said:
So.. there isn't a work around because its how they designed the phone eh. Is it something that they can tweak in a custom rom? Or do I just have to wait until the release the new galaxy note and hope they they put it back in again?
Click to expand...
Click to collapse
I haven't heard of this in any of the new SIII roms (I have the tmobile version), but it's still early on in the rom-making process...
I am having a problem with sending multimedia messages with my Galaxy S running on 2.3.5
If you can help with this, thanks in advance
Sent from my M865C using xda app-developers app
MRabon said:
I am having a problem with sending multimedia messages with my Galaxy S running on 2.3.5
If you can help with this, thanks in advance
Sent from my M865C using xda app-developers app
Click to expand...
Click to collapse
are you on AT&T? If so, with the Galaxy S the problem is not with your phone's settings but on AT&T's end. turns out that sometimes your phone just disconnects from their network and they have to reset it--takes the only about 2 minutes to do over the phone.
It's on US Cellular, calling then would fix it though?
Sent from my M865C using xda app-developers app
MRabon said:
It's on US Cellular, calling then would fix it though?
Sent from my M865C using xda app-developers app
Click to expand...
Click to collapse
Im not sure how US Cellular works. I have AT&T. before you called them you can check your settings and make sure mobile data is turned on and you can also check your APN settings. on my GS2 I have 2 settings for APN, one is AT&T the other is Cingular. on my Wife's GS3 she was having MMS issues so I added a second APN to her phone and it worked--for a while then it happened again, called AT&T and it was something on their end.

[Q] T-mobile APN Web Settings

These are the settings I am using are they wrong? I have tried many settings but none seem to work. I am not sure if anyone is using their Z Ultra on t-mobile but I keep getting sign in to t-mobile network error as you see in the notification at the time of one or two of the screen shot. Thanks.
IAmBrock said:
These are the settings I am using are they wrong? I have tried many settings but none seem to work. I am not sure if anyone is using their Z Ultra on t-mobile but I keep getting sign in to t-mobile network error as you see in the notification at the time of one or two of the screen shot. Thanks.
Click to expand...
Click to collapse
i am using the C6802 on T-Mobile without issue. I think i see a typo in your settings, under MMSC... toward the end it should be 'mms', not 'mmd'.
Edit: you are probably doing this but of course you have to save the APN after entering the info, and then click the dot to enable it
lmemma16 said:
i am using the C6802 on T-Mobile without issue. I think i see a typo in your settings, under MMSC... toward the end it should be 'mms', not 'mmd'.
Edit: you are probably doing this but of course you have to save the APN after entering the info, and then click the dot to enable it
Click to expand...
Click to collapse
I changed it but it still doesn't work for some reason. I don't understand it worked fine when I had my other one.
IAmBrock said:
I changed it but it still doesn't work for some reason. I don't understand it worked fine when I had my other one.
Click to expand...
Click to collapse
damn, what happens whwn you click the T-Mobile sign -in notification? in your screenshots it looks like you have a connection? not sure if I've ever seen that..
IAmBrock said:
I changed it but it still doesn't work for some reason. I don't understand it worked fine when I had my other one.
Click to expand...
Click to collapse
just letting you know, i got my girlfriend an xperia z, and it came with a brand new sim card, so i put it in and got the same error as you did, since there is no service or account associated with the sim card. when i click on the notification it goes to a page with different T-Mobile service plans. i wonder, did your service run out or something?
also i see in the screenies that you are getting a signal, but probably your account is not active to actually use data.
lmemma16 said:
just letting you know, i got my girlfriend an xperia z, and it came with a brand new sim card, so i put it in and got the same error as you did, since there is no service or account associated with the sim card. when i click on the notification it goes to a page with different T-Mobile service plans. i wonder, did your service run out or something?
also i see in the screenies that you are getting a signal, but probably your account is not active to actually use data.
Click to expand...
Click to collapse
Yes you where totally correct on this I had to call and activate with t-mobile opps im dumb lol.
This isn't working for me. Can someone on tmobile who can successfully send mms please share their apn settings. Pretty please?
methodz said:
This isn't working for me. Can someone on tmobile who can successfully send mms please share their apn settings. Pretty please?
Click to expand...
Click to collapse
Name:T-Mobile
Apn:fast.t-mobile.com
Proxy:216.155.165.050
Port:8080 skip the next three then,
MMSC:http//:mms.msg.eng.t-mobile.com/mms/wapenc
MMS port:8080
MCC:310
MNC:260
APN type: default,supl,admin,dun,mms
APN protocol:IPv4
APN roaming protocol:IPv4
Save that as the first apn then create a New APN
Name: T-Mobile GPRS
APN:epc.tmobile.com skip the rest untill
MCC:310
MNC:260
APN protocol:IPv4
APN roaming protocol:IPv4
Sent from my C6806 using XDA Premium 4 mobile app

Can't send MMS, help!

Hello, I have a HTC One m8 bought on AT&T, now under Cricket Wireless. I have had this issue with both carriers! I have edited the APN settings for Cricket - no luck and when on AT&T no luck sending MMS with Hoverchat app (free). Does anyone know how I can get mms to work with hoverchat?
If there is no fix is there another bubble chat head texting app like hoverchat?
Also, I am on Android 5.0.2 (it updated Friday) previously I was on 4.4.2 I think.
APN settings:
http://mmsc.cricketwireless.net
proxy.crickwireless.net
I have also tried aiowireless.net
Can you send MMS with the stock messaging app?
jomak123 said:
Hello, I have a HTC One m8 bought on AT&T, now under Cricket Wireless. I have had this issue with both carriers! I have edited the APN settings for Cricket - no luck and when on AT&T no luck sending MMS with Hoverchat app (free). Does anyone know how I can get mms to work with hoverchat?
If there is no fix is there another bubble chat head texting app like hoverchat?
Also, I am on Android 5.0.2 (it updated Friday) previously I was on 4.4.2 I think.
APN settings:
http://mmsc.cricketwireless.net
proxy.crickwireless.net
I have also tried aiowireless.net
Click to expand...
Click to collapse
razieltov said:
Can you send MMS with the stock messaging app?
Click to expand...
Click to collapse
Yes, pretty much any app, but Hoverchat. I am using YAATA now. I wish Hoverchat would work I like that better.
Then it's probably not the APN settings. It has to be something with the app itself

[Q] Need Radio/Modem Files for At&t

I am unable to see group SMS messages and photo sms or even send them to friend's. I haven't been able to find any information online. Any suggestions? I need an updated Radio or Modem files for my phone right?
Update: Remove Adblock.
superbass311 said:
Found the issue AdBlock plus is blocking MMS on port 80. If your on T-Mobile or at&t change it to 8080 if your on a prepaid like me (cricket,straight talk,net10, bla bla bla) port 80 is our only option so AdBlock will not work for us until they fix it in an update)
Sent from my MT2L03 using XDA Free mobile app
Click to expand...
Click to collapse
lowao said:
I am unable to see group SMS messages and photo sms or even send them to friend's. I haven't been able to find any information online. Any suggestions? I need an updated Radio or Modem files for my phone right?
Click to expand...
Click to collapse
You need the right APN settings. What carrier are you using for service?
Here is att APN.
http://forum.xda-developers.com/showthread.php?t=2172110
Moody66 said:
You need the right APN settings. What carrier are you using for service?
Here is att APN.
http://forum.xda-developers.com/showthread.php?t=2172110
Click to expand...
Click to collapse
I was able to send sms photos before and received them. But something happen recently and now it doesn't work. I went to the APN link and input the settings. But it won't save. I click the save button and go back. The new APN isn't listed there. Any idea? Can you add one to your Hauwei?
Update: It seems like everytime I want to add a new APN profile. I must first restart the phone before it will save it. Still can't send or receive photo messages at this moment.
Super edit: It was adblock on my phone that caused this issue. I guess, because it didn't happen right away. I didn't think there was a connection between Adblock and MMS not installing correctly. Thanks for the help.
superbass311 said:
Found the issue AdBlock plus is blocking MMS on port 80. If your on T-Mobile or at&t change it to 8080 if your on a prepaid like me (cricket,straight talk,net10, bla bla bla) port 80 is our only option so AdBlock will not work for us until they fix it in an update)
Sent from my MT2L03 using XDA Free mobile app
Click to expand...
Click to collapse
Glad you got it back up! Frustrating when you can't communicate when you need to.

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