YouTube problem in z5c - Xperia Z5 Compact Q&A, Help & Troubleshooting

I'm having this problem, is really annoying sometimes when I try to play videos on YouTube it says "There was a problem while playing. Touch to retry" I have to reboot my phone every single time that this happens, I don't know why, it's getting really annoying, what can I do?
Sent from my E5803 using Tapatalk

2
+1
I have the same problem.
suddenly, the camera stops working, and I get a message saying something like "the camera is in use by another application" message. and not in use by any application, or use a camera app third.
at the same time when the camera fails, if I put youtube I have the same error message, as if it had network, and you can not load the videos.
to me obliged to restart the terminal.
my phone is a compact Z5, yellow, it appears in the box 2.1 review.
bootloader currently open, had the installation stock, and to try to solve the problem I did a clean install of the latest version .200, with their wipes.
but the problem has resurfaced ...
any ideas?
Thank you, and happy holidays
Sent from my E5803 using Tapatalk[/QUOTE]

Fransis88 said:
+1
I have the same problem.
suddenly, the camera stops working, and I get a message saying something like "the camera is in use by another application" message. and not in use by any application, or use a camera app third.
at the same time when the camera fails, if I put youtube I have the same error message, as if it had network, and you can not load the videos.
to me obliged to restart the terminal.
my phone is a compact Z5, yellow, it appears in the box 2.1 review.
bootloader currently open, had the installation stock, and to try to solve the problem I did a clean install of the latest version .200, with their wipes.
but the problem has resurfaced ...
any ideas?
Thank you, and happy holidays
Sent from my E5803 using Tapatalk
Click to expand...
Click to collapse
[/QUOTE]
I have the same camera problem. Also can't play videos on Twitter, either. It happens after a while, but the only solution I have found is to restart the device. Anyway it appears again after some time. It's really frustrating. I hope to find a solution to fix this. I'm in the latest firmware version. 200 and have an unlocked bootloader. Hope Sony fixes this in a future update. I'm waiting for a custom Rom also just to see if this problem disappears, but is a new device so I guess I'll have to wait. Glad to see I'm not the only one with this problem.
Thanks, Happy holidays! [emoji2]
Sent from my E5803 using Tapatalk

I can also confirm both of those problems, both YouTube and camera. I also have unlocked bootloader and I'm running .152 currently. Really.. REALLY annoying. I can also confirm that the streaming problem doesn't only affect YouTube, but some other apps too, for example video streaming on Relay for Reddit or Facebook videos.

I'm running stock (locked bootloader) and I have the problem with the Youtube app. In my case, it happens with specific videos. I thought the problem was just the site being weird, but looks like that's not it.

Kallu609 said:
I can also confirm both of those problems, both YouTube and camera. I also have unlocked bootloader and I'm running .152 currently. Really.. REALLY annoying. I can also confirm that the streaming problem doesn't only affect YouTube, but some other apps too, for example video streaming on Relay for Reddit or Facebook videos.
Click to expand...
Click to collapse
Yeah, it also happens on other apps, like twitter, everytime I try to play a video it says "content not available" as I said the only solution I've found is restart the device, but after some time, the problem comes back again. It's really annoying because I have to restart the device every time. But for now I'm using Chrome to play Youtube videos. Another problem I have is that I can't add chrome bookmarks on desktop, it shows empty even though i have many bookmarks (including Youtube) , so I have to open Chrome app and then access Youtube. Hope the marshmallow update fix all this. Because it's really frustrating
Sent from my E5803 using Tapatalk

I was getting the YouTube issue on every video, but clearing the phone's cache (fastboot erase cache) seems to have solved it.

cassidyjames said:
I was getting the YouTube issue on every video, but clearing the phone's cache (fastboot erase cache) seems to have solved it.
Click to expand...
Click to collapse
Thanks for this reply. I'll try wiping the cache tomorrow and will report back if it fixes the problem for me.

My cousin has the same issue on Z3 Compact, after updating to Lollipop. On Kitkat it was fine. So it's certainly not device specific.
---------- Post added at 04:04 PM ---------- Previous post was at 04:04 PM ----------
cassidyjames said:
I was getting the YouTube issue on every video, but clearing the phone's cache (fastboot erase cache) seems to have solved it.
Click to expand...
Click to collapse
Can you do this with an locked bootloader? A bit funny though, since we did a factory reset, which would erase the cache partition.

cassidyjames said:
I was getting the YouTube issue on every video, but clearing the phone's cache (fastboot erase cache) seems to have solved it.
Click to expand...
Click to collapse
I cleared phone's cache via recovery but the problem appears again after a while. Is there a difference if I use fastboot command?
Sent from my E5803 using Tapatalk

rolo143 said:
I cleared phone's cache via recovery but the problem appears again after a while. Is there a difference if I use fastboot command?
Sent from my E5803 using Tapatalk
Click to expand...
Click to collapse
I see, no there's no difference. I presume it has to do something with the system, then just being easily fixable with clearing cache.

Kallu609 said:
Thanks for this reply. I'll try wiping the cache tomorrow and will report back if it fixes the problem for me.
Click to expand...
Click to collapse
Sadly, it didn't work for me. The problem is still there. I really hope this gets fixed in the Marschmallow update, I hate that I have to keep rebooting my phone.

problem still persists. sigh.

This is good news for me, I rooted mine the day I got it and thought it was ad blocker hanging up or something. I have to restart a few times a day to get by it.
The accessing sim notification is the worst though. That I wish I could fix.

Has anyone been experiencing this with the MM?
I can't recall this happening for about two weeks now.

Option to fix temporary
rolo143 said:
I'm having this problem, is really annoying sometimes when I try to play videos on YouTube it says "There was a problem while playing. Touch to retry" I have to reboot my phone every single time that this happens, I don't know why, it's getting really annoying, what can I do?
Click to expand...
Click to collapse
Before to start, I need to make clear some points. 1) I dont speak english very well 2) I am not a programmer
The youtube problem I fixed deleting the app and installed an old version.
The problem with the camera what I did was, I installed MM, and I used the official Kernel to root but I didnt install the Xposed.
I hope it helps you guys.

Kallu609 said:
Has anyone been experiencing this with the MM?
I can't recall this happening for about two weeks now.
Click to expand...
Click to collapse
I'm experiencing this with MM update (currently .182). Can't open youtube videos, take movies with camera, or use creative effects / sweep panorama etc. Reboot helps just for a while.
EDIT:
I discovered that problem with creative effects / sweep panorama is unrelated to video problems. After restart I can watch youtube videos and make movies with camera, but creative effects or any app related with taking photos doesn't work. Its interesting because 4k and Timeshift Video works. Any clues? Maybe i disabled too much preloaded apps, who knows.

I see that this thread hasn't been that active lately. Are you still experiencing this because I am, and it's pissing me off.
Sent from my E5823 using XDA-Developers mobile app

Kallu609 said:
I see that this thread hasn't been that active lately. Are you still experiencing this because I am, and it's pissing me off.
Sent from my E5823 using XDA-Developers mobile app
Click to expand...
Click to collapse
yup, I recently moved up to marshmallow and its still there. Ive tried every youtube version known to man and it still happens. I have to reboot so many times a day its ridiculous.
edit: I have noticed its linked to all video playback on the device, snapchat videos do not work without a reboot either.

civicsr2cool said:
yup, I recently moved up to marshmallow and its still there. Ive tried every youtube version known to man and it still happens. I have to reboot so many times a day its ridiculous.
edit: I have noticed its linked to all video playback on the device, snapchat videos do not work without a reboot either.
Click to expand...
Click to collapse
I didn't have this problem for a while but it has resurfaced again. When this happens I'm not able to play Facebook or Twitter videos & gifs, Youtube always says "There was a problem while playing. Touch to retry" it's frustrating I have to reboot phone to solve this and then it happens again every few hours or so.

Related

[Q] Droid DNA Camera Crashes

The camera app on my Droid DNA crashes whenever I open it or another application that uses the camera. I am currently running CyanogenMod (11-20140405-SNAPSHOT-M5-dlx), however it behaved the same way on the stock ROM (4.1.1 and 4.2.2). When this first happened, it would work for about a week, then not work for a week. But now it seems to permanently not be working. I am wondering whether this would be a hardware issue, or if there is something software related that needs fixed. I should also add that the front camera works just fine. I will attach system and kernel logs too. They are filtered to show anything with the word "cam" present. They are in the .docx format because they're color-coded, but plaint .txt files will be there also.
Localhost798 said:
The camera app on my Droid DNA crashes whenever I open it or another application that uses the camera. I am currently running CyanogenMod (11-20140405-SNAPSHOT-M5-dlx), however it behaved the same way on the stock ROM (4.1.1 and 4.2.2). When this first happened, it would work for about a week, then not work for a week. But now it seems to permanently not be working. I am wondering whether this would be a hardware issue, or if there is something software related that needs fixed. I should also add that the front camera works just fine. I will attach system and kernel logs too. They are filtered to show anything with the word "cam" present. They are in the .docx format because they're color-coded, but plaint .txt files will be there also.
Click to expand...
Click to collapse
Can you give a specific set of steps that cause the problem?
crpalmer said:
Can you give a specific set of steps that cause the problem?
Click to expand...
Click to collapse
I just open any application that uses the rear camera, it sits for about 5-10 seconds, and then that application crashes.
I had this when I flashed to the M5 snap from the M4 as well. Clearing the cache from the camera app fixed it for me.
Sent from my HTC6435LVW using Tapatalk
supertoast92 said:
I had this when I flashed to the M5 snap from the M4 as well. Clearing the cache from the camera app fixed it for me.
Sent from my HTC6435LVW using Tapatalk
Click to expand...
Click to collapse
I actually had already tried this, but figured I'd give it another shot. No such luck.
Localhost798 said:
I actually had already tried this, but figured I'd give it another shot. No such luck.
Click to expand...
Click to collapse
Hmm...Well, this is taking it a micro-step further, and you've probably already tried this: Along with cache, clear the data. Try force stopping the app first, clearing the cache, then the data, in that order. It shouldn't erase your pictures, but as a precaution I'd back them up first.
Maybe even reflashing the M5 snapshot after that, if that doesn't work, would be worth a shot.
Hearing that you've had problems with the camera on the stock rom though makes me feel uneasy lol...it could be faulty hardware at that point.
supertoast92 said:
Hmm...Well, this is taking it a micro-step further, and you've probably already tried this: Along with cache, clear the data. Try force stopping the app first, clearing the cache, then the data, in that order. It shouldn't erase your pictures, but as a precaution I'd back them up first.
Maybe even reflashing the M5 snapshot after that, if that doesn't work, would be worth a shot.
Hearing that you've had problems with the camera on the stock rom though makes me feel uneasy lol...it could be faulty hardware at that point.
Click to expand...
Click to collapse
Still not working. I am almost convinced that it is hardware related, but before I buy a new sensor, I'll hold out for Android 4.4.3 (the next rumored release in a week or two) as this release will supposedly have many bug fixes. That's probably the last step before I call it a hardware issue.
Localhost798 said:
Still not working. I am almost convinced that it is hardware related, but before I buy a new sensor, I'll hold out for Android 4.4.3 (the next rumored release in a week or two) as this release will supposedly have many bug fixes. That's probably the last step before I call it a hardware issue.
Click to expand...
Click to collapse
Before calling it a hardware problem, I would try a clean flash of the latest CM nightly and if it still happens to post logs.
crpalmer said:
Before calling it a hardware problem, I would try a clean flash of the latest CM nightly and if it still happens to post logs.
Click to expand...
Click to collapse
Already done
And the same problem...
The logs are the same as the ones i posted earlier.
Localhost798 said:
Already done
And the same problem...
The logs are the same as the ones i posted earlier.
Click to expand...
Click to collapse
When you say clean flash do you mean not restoring any apps, etc?
If you have nothing but the ROM and gapps installed and it does this (the logs agree with you that not much happened for 6 seconds then the camera stopped) then it is possibly a hardware problem.
crpalmer said:
When you say clean flash do you mean not restoring any apps, etc?
If you have nothing but the ROM and gapps installed and it does this (the logs agree with you that not much happened for 6 seconds then the camera stopped) then it is possibly a hardware problem.
Click to expand...
Click to collapse
I've tried safe mode, and the problem still exists. To my understanding, this is the same as a clean install because only system and gapps are allowed to run.

Youtube Problem

I have been using youtube app on kitkat 4.4.2. Then i upgraded to 5.0.2 and now whenever I open any video on youtube app... I get the error.
" connection to server lost..... touch to retry"
I dont know of any permanent fix but usually a reboot fixes it.
Typically ive found pausing a video before closing the app seems to prevent it from happening as often :/
Go in Developer Settings and DISABLE "use NuPlayer". Worked perfectly for me.
Malik99 said:
I have been using youtube app on kitkat 4.4.2. Then i upgraded to 5.0.2 and now whenever I open any video on youtube app... I get the error.
" connection to server lost..... touch to retry"
Click to expand...
Click to collapse
Whenever I get this problem I clear my cache.
That fixes it.
MSRemmert said:
Whenever I get this problem I clear my cache.
That fixes it.
Click to expand...
Click to collapse
Have you tried the solution I mentioned above? It should fix the issue permanently.
None of the solutions above works for me except a reboot. I've also noticed when this happens the camera, stock movies app and embedded videos in the browser do not work.
jubayerfarid said:
None of the solutions above works for me except a reboot. I've also noticed when this happens the camera, stock movies app and embedded videos in the browser do not work.
Click to expand...
Click to collapse
I believe your issue is different and somehow more serious than the one in the OP. Stock or custom rom?
guildamx said:
I believe your issue is different and somehow more serious than the one in the OP. Stock or custom rom?
Click to expand...
Click to collapse
I have found the same problem in the stock pretty rooted ROM and am now currently using existenz y. I have yet to use the purely stock Sony ROM.
jubayerfarid said:
I have found the same problem in the stock pretty rooted ROM and am now currently using existenz y. I have yet to use the purely stock Sony ROM.
Click to expand...
Click to collapse
I have your exact problem and I have tried a fully stock ftf. It's something in the video decoder going wrong, according to logcat. It is extremely annoying.
I still have this problem on 5.1.1 stock!!
---------- Post added at 11:01 AM ---------- Previous post was at 10:57 AM ----------
guildamx said:
Go in Developer Settings and DISABLE "use NuPlayer". Worked perfectly for me.
Click to expand...
Click to collapse
Also, I have tried this and it makes no difference
Same problem My son has the same smartphone and same version 5.0.2 and no issues. Both are rooted. Everything works fine after reboot and after few hours doesn't work YouTube app, video recording and video playback in stock video player app...
Same here. After couple of times when launching YouTube the error appears. I didn't try the camera, but going to YouTube via browser (except opera) also gives an error. Maybe Google will fix it someday.....
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices

Pandora app crashing seconds after it opens.

Hey all, I seem to be having an issue with the Pandora app. It is an app I use heavily, which it crashing is driving me bonkers.
Here's what happens. I open the app and it stays open until it starts to play/load music. The moment the artist information shows up the app closes itself. I had flashed the debloat script and rooted the phone. Then I disabled swap and of course, installed all my apps. Later I noticed the Pandora app crashing problem. I figured it was probably something the debloat script removed that I might have needed so I recovered to stock and only restored root. Low and behold, Pandora worked fine. I spent an hour or two listening and reading a book. I paused it so I could prepare for bed and when I hit play, it crashed again. Tried rebooting the phone, clearing the apps cache/data and reinstalling. Nothing seems to work. The app is set as a protected app in the settings. Also, I have the KIW-L24(USA) model.
tldr: Read the title
Hoping someone has some hints they could throw my way. It seems curious that the app would work for a few hours then only stop working after I paused and then hit play again. If anyone has any advice, please shoot it my way.
What software build do you have? This issue was previously reported, but it should be fixed by now. Also, what version is the Pandora app?
wimbet said:
What software build do you have? This issue was previously reported, but it should be fixed by now. Also, what version is the Pandora app?
Click to expand...
Click to collapse
Build number: KIW-L24C567B140
Pandora: version 6.9.2 (I have Pandora One, just in the off chance that would matter?)
I just cleared the app cache, deleted the app data, uninstalled, then booted into twrp, cleared the dalvik cache and rebooted (as I stated in the first post, I had done this all before). It now seems to be working. If it begins to crash a third time, I'll update.
And it started crashing again. I may have found the culprit. Everything was kosher until I allowed notifications. When I did the app crashed, with near instant crashes there on. Shut off notifications for Pandora in settings and it works like a charm.
Edit: I can repeat this issue by enabling/disabling notifications. A bit annoying, bit at least the app works.
Sent from my KIW-L24 using Tapatalk
I had just found this issue with my phone too, can't enable notifications, wonder why it does that
Sent from my KIW-L24 using Tapatalk
ZeRo2o9 said:
I had just found this issue with my phone too, can't enable notifications, wonder why it does that
Sent from my KIW-L24 using Tapatalk
Click to expand...
Click to collapse
Bugs are fun, no? The phone is new, you'll always find a few.
Sent from my KIW-L24 using Tapatalk
mematt69 said:
Build number: KIW-L24C567B140
Pandora: version 6.9.2 (I have Pandora One, just in the off chance that would matter?)
Click to expand...
Click to collapse
Have you tested with the new Pandora 7.0?
wimbet said:
Have you tested with the new Pandora 7.0?
Click to expand...
Click to collapse
Google Play shows 6.9.2 as up to date. If you could explain how to download Pandora 7.0, I will try it out.
mematt69 said:
And it started crashing again. I may have found the culprit. Everything was kosher until I allowed notifications. When I did the app crashed, with near instant crashes there on. Shut off notifications for Pandora in settings and it works like a charm.
Edit: I can repeat this issue by enabling/disabling notifications. A bit annoying, bit at least the app works.
Sent from my KIW-L24 using Tapatalk
Click to expand...
Click to collapse
Good find, thank you. I had the exact problem, tried the exact same fixes. Disabling notifications fixed instantly. CM can't come soon enough.
wimbet said:
Have you tested with the new Pandora 7.0?
Click to expand...
Click to collapse
I have now updated to Pandora 7.0, the issue is still there.
Sent from my KIW-L24 using Tapatalk
chefchuck said:
Good find, thank you. I had the exact problem, tried the exact same fixes. Disabling notifications fixed instantly. CM can't come soon enough.
Click to expand...
Click to collapse
I'm using an unofficial build uploaded by bandit development. It works fine and everything runs very smoothly. The only things that don't work are the fingerprint reader, the back camera, and the back flash.

Photos getting "cleaned up / corrected?"

I use Google Photos as my default photo app. Whenever I tap something -
1. image is loaded
2. half second
3. boosted/corrected image is loaded
It's rather annoying, especially when I'm on Display > Image Quality Settings > Standard mode.
I also have Auto Creator Mode off.
Does this happen to anyone else?
Yes is happening to me, just tried. Didn't notice before because I use album app. It's really weird and annoying
Right, thanks for letting me know. It's apparently a bug in Google Photos itself. Not a phone issue.
I sent a mail to the google support, but well, it's really weird since after reinstalling the app, it does well for some times and then the bug appears out of nowhere.
Can confirm it's definitely the app. Revert back to the previous version, and the issue no longer exists.
Thanks guys, it's definitely a pain but very obvious
Hildr said:
I sent a mail to the google support, but well, it's really weird since after reinstalling the app, it does well for some times and then the bug appears out of nowhere.
Click to expand...
Click to collapse
this apparently applies to all devices on sd855 using google photos.
the links must be translated, sumahoinfo being in Japanese: https://sumahoinfo.com/post-33650
rhug0323 said:
Can confirm it's definitely the app. Revert back to the previous version, and the issue no longer exists.
Click to expand...
Click to collapse
The problem is when will it fix. It's been a long time since this issue occurred.
JalenHo said:
The problem is when will it fix. It's been a long time since this issue occurred.
Click to expand...
Click to collapse
I just stopped the auto update and after de-activating reactivating the photo app, I didn't updated it. Bim, fixed. I don't even know what are the changes with all those updates without a proper patch note.
Update google photos has fix the bug
Sori still have that symptom

Netflix hang and lag during playback

I got this problem with my Xperia 1. For some movies, 6 Underground and The Witcher, the app lags and hang during playback. I don't understand why. Anyone has same problem?
luvxinh said:
I got this problem with my Xperia 1. For some movies, 6 Underground and The Witcher, the app lags and hang during playback. I don't understand why. Anyone has same problem?
Click to expand...
Click to collapse
No problems, I also finished the witcher with my Xperia 1. Trying to restart the smartphone to clear the cache
doungmli said:
No problems, I also finished the witcher with my Xperia 1. Trying to restart the smartphone to clear the cache
Click to expand...
Click to collapse
Did so countless times to no avail.
A shame, because the screen is gorgeous
luvxinh said:
Did so countless times to no avail.
A shame, because the screen is gorgeous
Click to expand...
Click to collapse
weird i guess you also delete and reinstall the app. It only remains to wait for a possible update. As I update with aptoid it may be that we have different versions. And yes the series is really of quality on the x1. Even the hp was enough
doungmli said:
weird i guess you also delete and reinstall the app. It only remains to wait for a possible update. As I update with aptoid it may be that we have different versions. And yes the series is really of quality on the x1. Even the hp was enough
Click to expand...
Click to collapse
Reinstalled the app yesterday and today the problem comes back. This is driving me crazy
luvxinh said:
Reinstalled the app yesterday and today the problem comes back. This is driving me crazy
Click to expand...
Click to collapse
actually it must be annoying. unfortunately I never had the case so I cannot give other solutions. The problem should not be recurring
I encounter once that problem, hdr movies hung, but resolved closing and opening the app. If problem persist you will to do a factory reset to see if that solves
Same problem here, and I even did a factory reset today.
I have the problem on Netflix and DAZN ( live sports app) which basically makes the phone useless for those 2 apps. A
Are there any other solution for this or is this something Sony is even aware of? It's a pity cause as someone else said the screen is absolutely gorgeous.
Oh, is it HDR movies? I still can watch some anime alright so maybe it's really HDR thingy. Anyone please?
New Xperia 5 user here.
And same happens to me with HDR movies. Rebooted phone and now it works as expected.
dinuxlt said:
New Xperia 5 user here.
And same happens to me with HDR movies. Rebooted phone and now it works as expected.
Click to expand...
Click to collapse
I rebooted countless time ... To no avail ?
luvxinh said:
I rebooted countless time ... To no avail
Click to expand...
Click to collapse
Reboot helps me.. but if i run Netflix app on second day it lags again. After reboot it fixes for some time...
This crap has been going on since they released Android 10 update! On my 3rd update after 10 was released and this problem has not been fixed! It's only affecting HDR titles on Netflix and can't watch any of these shows online or offline on my Xperia 5!
I'm on the beta program of Netflix. One of the latest beta updates fixed the issue for me.
discomega said:
I'm on the beta program of Netflix. One of the latest beta updates fixed the issue for me.
Click to expand...
Click to collapse
This is incredible news. Looking forward to it
Exactly same happened while watching HDR content yesterday.
Mine was different. I had to restart the internet router.
I find my internet was slower.
jeoleo7 said:
Exactly same happened while watching HDR content yesterday.
Mine was different. I had to restart the internet router.
I find my internet was slower.
Click to expand...
Click to collapse
For me, even if the content is downloaded, it still doesn't work

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