Can't make calls and no mobile data - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hi there,
I have a Canadian Galaxy S6 edge .
I am with Telus and the APN settings are correct. It shows t that I am connected to 4G sometimes , yet there there is no internet and I cannot make calls.. Sometimes I am able to make a call but then signal cuts and and I cant make calls anymore. I am able to receive SMS. and wifi works.
I did factory reset and it didnt change anything.
I just bought this phone from someone, and I didn't really have issues yesterday. The only difference between yesterday and today is that I used Samsung's wireless charger to charge the phone....
Anyone can help? Mobile network si set to GSM/HSPA/LTE
Thanks

Related

[Q] mobile network state disconnected

ive been using the phone for a few weeks now and it was fine until today, i cant connect to the internet via edge . ive tweaked with all the settings but nothing seems to work. everything else is fine . ie i can make calls and send text's but i cant connect to the internet. i checked under the status and it shows the mobile network state is disconnected. i have no clue as to wat this is since im new to android.
pls help!
Have you turned MOBILE DATA off via the power on/off menu .
jje
ive checked that too.
Go to Settings- Wireless and Network- Mobile Networks- Access Point Names and see if the APN is ticked or not or the correct APN is ticked.
everything is back to normal again,it connected to the internet, by itself . must be a random bug in the os
problem solved. peace
I have experienced the same thing with my phone, except that it shows "activated". After a while it just started working again.
I've had the phone for a couple of months now and everything has worked fine till now, a little bugs here and there but no issues. A few weeks back (on android 2.3.3) I was unable to make or receive calls, but surprisingly was able to make text messages. I tried everything, turning flight mode on/off; the phone on/off; etc. I was on the verge of contacting Samsung but then suddenly the thing started working once I came back home from the office.
There has been no problems till then but today suddenly (now on android 2.3.6) the outgoing calls no longer work, same for outgoing text message; but I still get incoming calls and messages.
Just to be sure that this wasn't a SIM or service issue, I tried changing SIM's (different SIM did not work on the phone) and used my SIM on different phone (where it worked).
Also 3G doesn't work as well, but connection here is spotty so I wouldn't trust that. The only message I see different on the 'About Phone' tab is 'Mobile State-Disconnected'. I have full signal strength and all that.
My thoughts are that it was, or rather is a phone specific issue and would appreciate someone else's thoughts on the matter. As to my problem I assume it will sort itself out in a little while.
FYI: Samsung Galaxy S2; Android 2.3.6; NOT rooted; Indian version; On Airtel Mobile Network.
Mobile network state disconnected.
Hi guys, I have the same problem with my network connection also my 3g does not work anymore, I`m play with some secret codes like a ##72786# on my epic 4g touch sprint phone flashed to metro pcs and now I have no 3G service. In the setting menu under network status say Sprint. How can I get my 3g back?. The mobile net. 3G is on and the wifi is off. I need to change the network to metro pcs in the status setting and how can do that? Thanks for your help and sorry for my bad English.

[Q] honor x1 no data

Hi there, I just purchased an honorx1 7D-503L and I have put my sms card in from Tmobile and and it works fine on wlan but when i turn it off, no signal. Now the phone rings sometimes and I get text messages but no data. I called Tmobile last nite and they had me put in the proper apn settings and I have data checked in the mobile networks settings but still no data service when I click browser. Any suggestions? I love this phone so much on wifi but I need it to work when it isnt near a wifi connection.

[Q] LTE but not phone calls

Hi !
Recently I bought this LG but I have this problem:
I put my sim on it and can use LTE , download stuff , facebook, whatsapp and everything connected w / internet , but I can not make or receive phone calls or sms . When I dial a number that says " network number not avaible ."
I've tried with another simcard and moved to Cm11 and CM12 but without effect.
Can anyone help ? :crying:
Sorry for the bad english
You can't make or receive calls when only LTE is enabled. LTE frequency doesn't support calls. You should try dialing *#*#4636#*#* and then select the first one. Scroll down a bit and then select the network type: LTE/GSM/WCDMA. I have this selected and everytime someone calls, phone automatically switches from LTE to WCDMA/3G. After the call it turns automatically back to LTE.
kultz said:
You can't make or receive calls when only LTE is enabled. LTE frequency doesn't support calls. You should try dialing *#*#4636#*#* and then select the first one. Scroll down a bit and then select the network type: LTE/GSM/WCDMA. I have this selected and everytime someone calls, phone automatically switches from LTE to WCDMA/3G. After the call it turns automatically back to LTE.
Click to expand...
Click to collapse
The problem is that I already have on WCDMA / 3G waited for the update to the lollipop but remains the same. Any idea?
I'm really sad cuz I have a phone that does everything but phonecalls
sammywtf said:
I'm really sad cuz I have a phone that does everything but phonecalls
Click to expand...
Click to collapse
Where did you get the SIM from?
Were you ever able to do calls with that SIM in any other phone?
Maybe it is a data only SIM, like sold for tablets or laptops.
I would try it with a different SIM card.
Zaaap72 said:
Where did you get the SIM from?
Were you ever able to do calls with that SIM in any other phone?
Maybe it is a data only SIM, like sold for tablets or laptops.
I would try it with a different SIM card.
Click to expand...
Click to collapse
Nope, I never could text or make phone calls,and the problem isn't the SIM because right now it's in other phone and works fine.
Same problem with mine, 3G/2G data is working fine but the phone won't let me do a call ("no network" available). This happened on the kitkat rom, and since that I upgraded to the official Lollipop rom (through OTA) bu the problem remain the same...
The strange thing is that the phone just came from repair (the touch screen stopped to work without no reason... ), hoppefully it was under waranty... but now the waranty is over so I don't know what to do except maybe putting this phone on a trash, but it would be a such waste...
If anyone have an idea about the problem, it is hightly welcomed!

S9+ will only make/receive voice calls in duo mode

Just what the title says. My phone tells callers that I'm not accepting calls and when I attempt to make calls it simply refuses to do so or displayed a "call ended" message without ever dialing the other person. Everything else works fine and I can even make voice calls if I use duo mode instead of mobile. I can also receive calls if the caller uses duo mode.
Have been through everything except an actual reset. Unable to do that since the phone was a hand-me-down and I don't know the PIN. I've about reached the point where I do a hard reset manually but I hate to lose my data. Does anyone have anything I could try to either bypass or recover the PIN or something I could use to get mobile mode to work again?
Your sure you have service? If you do, do you have credit? Both of those would prevent you making calls. You can still use Duo if your on WiFi or you have a data only service. If you are showing that your connected to the network and you are certain you have minutes in your plan or credit available then you will need to call your network provider so they can see if there's any network issues preventing your calls. Check the network operators status page to see if there's issues in your area.
@Nofsdad
It appears that when using a Galaxy S9+ with ATT service the phone is unable to do VoLTE
The way that I was able to have internet on the phone and voice calling was to go into the APN and set the Network Mode to 3G/2G (auto connect)
That fixed it for me. Still pissed off that I can't use LTE but oh well it will work until I upgrade the phone.
Pointless2003 said:
@Nofsdad
It appears that when using a Galaxy S9+ with ATT service the phone is unable to do VoLTE
The way that I was able to have internet on the phone and voice calling was to go into the APN and set the Network Mode to 3G/2G (auto connect)
That fixed it for me. Still pissed off that I can't use LTE but oh well it will work until I upgrade the phone.
Click to expand...
Click to collapse
Hello, I have an unlocked s9 that is going through a similar issue in not being able to make or receive calls. Can you let me know how you got the APN settings for 3G/2G? Going to APN settings I only see the nxgenphone setting open and active, which I heard was for LTE.
Also, can you let me know what setting it has to be in the 4636 mobile network settings in order to restore data? Thanks

LTE not dropping to 3g to receive calls

Hello all!
I have a Samsung A01 (SM-a015AZ) unlocked from Cricket, being used in Pakistan. Internet over LTE works perfectly, however the phone does not support VolTE and so it is only possible to send sms or call over 2g/3g. There's no problem when making a call as the phone automatically drops from LTE to 3g, however that does not happen when someone else tries to call me. The phone does not drop from LTE, nor do I even get any missed calls/sms notifications, but to the person calling me it seems like my phone is unreachable.
There are 3 options present in the preferred network mode (LTE, 3g, 2g) If I set it to 3g, all calls work fine, but with really really bad internet (EDGE). I have even tried to see if any settings in the advanced network configuration menu (By dialing *#*#4636#*#*) would make a difference, however I've had no luck so far. I would really appreciate it if someone can help me with this.
tl;dr Samsung A01 drops from LTE to 3g to make calls, however does not drop when someone else is calling and so does not receive any calls.

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