Can someone upload the software from Huawei for the unlock tool? - Huawei Ascend Mate 2

Every time I try to download the Huawei unlock tool from their website, it takes me to a Chinese website saying that the server is busy. I was wondering if someone has that software file floating around on their computer that they could upload on here so I can download it?

cotylee1991 said:
Every time I try to download the Huawei unlock tool from their website, it takes me to a Chinese website saying that the server is busy. I was wondering if someone has that software file floating around on their computer that they could upload on here so I can download it?
Click to expand...
Click to collapse
Don't bother with that unlock tool. I downloaded it and it didn't work on my PC at all. And I am not disabling my virus scanner for some 3rd party Chinese software. That burnt me in the past.
Instead get the bootloader unlock code from the official Huawei website. Follow my guide here:
http://forum.xda-developers.com/ascend-mate2/general/guide-step-step-wind-mobile-canada-t3387490
1) Get boatloader unlock code. Its 16 characters and you must get it from Huawei. If you cannot get this code you can stop right here. Nothing online will help you and there is no way around it. Trust me, I tried.
Lucky for you Huawei make it very easy now and automated the process. Before you must email [email protected] and wait for them to reply. (from what I read.)
Now you can get it here:
https://community.gethuawei.com/developers/f/48/t/1048
Or direct link:
http://emui.huawei.com/en/plugin.php...amp;mod=detail
I logged in with my Facebook. But you can try to create and login with your Huawei ID.
After logging in, you need to give them these information to get the bootloader unlock code:
---Product Model: MT2L03
---Product Serial Number: From the box of your phone. Or you can open up your phone case and look at the sticker on the battery for it. It is 16 characters. (The Serial Number as recorded in your phone memory is only 12 characters. It is not valid here.
---IMEI: From the box of your phone. Or you can open up your phone case and look at the sticker on the battery for it. Or type *#06# on your phone pad.
---Product ID: Type *#*#1357946#*#* on your phone pad.
After you get this code, record it somewhere and keep it safe. Huawei will only give you this code a few times before they start to seriously questioning you (from what I heard). So once you get it, expect to never be able ask for it again.
(Rooting is unnecessary. But you must unlock your bootloader, which will be done in step 5 below. )

CCHIPSS said:
Don't bother with that unlock tool. I downloaded it and it didn't work on my PC at all. And I am not disabling my virus scanner for some 3rd party Chinese software. That burnt me in the past.
Instead get the bootloader unlock code from the official Huawei website. Follow my guide here:
http://forum.xda-developers.com/ascend-mate2/general/guide-step-step-wind-mobile-canada-t3387490
1) Get boatloader unlock code. Its 16 characters and you must get it from Huawei. If you cannot get this code you can stop right here. Nothing online will help you and there is no way around it. Trust me, I tried.
Lucky for you Huawei make it very easy now and automated the process. Before you must email [email protected] and wait for them to reply. (from what I read.)
Now you can get it here:
https://community.gethuawei.com/developers/f/48/t/1048
Or direct link:
http://emui.huawei.com/en/plugin.php...amp;mod=detail
I logged in with my Facebook. But you can try to create and login with your Huawei ID.
After logging in, you need to give them these information to get the bootloader unlock code:
---Product Model: MT2L03
---Product Serial Number: From the box of your phone. Or you can open up your phone case and look at the sticker on the battery for it. It is 16 characters. (The Serial Number as recorded in your phone memory is only 12 characters. It is not valid here.
---IMEI: From the box of your phone. Or you can open up your phone case and look at the sticker on the battery for it. Or type *#06# on your phone pad.
---Product ID: Type *#*#1357946#*#* on your phone pad.
After you get this code, record it somewhere and keep it safe. Huawei will only give you this code a few times before they start to seriously questioning you (from what I heard). So once you get it, expect to never be able ask for it again.
(Rooting is unnecessary. But you must unlock your bootloader, which will be done in step 5 below. )
Click to expand...
Click to collapse
Thanks for the response. I was able to finally get their online unlock tool on Huawei website to load, but now it's giving me an error saying I need to double check the model number, but I have everything inputted correctly. ):

cotylee1991 said:
Thanks for the response. I was able to finally get their online unlock tool on Huawei website to load, but now it's giving me an error saying I need to double check the model number, but I have everything inputted correctly. ):
Click to expand...
Click to collapse
Double check to make sure all the numbers are correct. Refresh the verification code before entering and submitting. Once you hit submit, wait patiently and do not hit submit again. It is slow and takes a while.
If they are and it still doesn't work, maybe you need to email to Huawei after all.
It seem they are updating that system. When I did it a few days ago, they never asked about if the product is a Smartphone or a Tablet.
P.S. You should remove that image containing your phone's information. This is public space and you don't want people stealing that.

CCHIPSS said:
Double check to make sure all the numbers are correct. Refresh the verification code before entering and submitting. Once you hit submit, wait patiently and do not hit submit again. It is slow and takes a while.
If they are and it still doesn't work, maybe you need to email to Huawei after all.
It seem they are updating that system. When I did it a few days ago, they never asked about if the product is a Smartphone or a Tablet.
P.S. You should remove that image containing your phone's information. This is public space and you don't want people stealing that.
Click to expand...
Click to collapse
Thanks for all of your help. I'll wait until tomorrow to try it again. Hopefully it'll turn around and work eventually. I removed the picture, thanks for the heads up

Any luck bud?

Related

unlock website down

Is the Unlock website down for anyone else?
Use the Chinese version one with chrome browser.
Got a link? Im trying to unlock my 5x
Two links I am trying
1
https://hwid5.vmall.com/oauth2/port...hp&viewType=0&isDialog=0&themeName=cloudTheme
2
https://www.emui.com/en/plugin.php?id=unlock&mod=detail
Still down
Try this but use a browser that translates like chrome for example.
https://www.emui.com/cn/plugin.php?id=unlock&mod=detail
http://forum.xda-developers.com/honor-5x/development/root-kiw-l24-usa-kiwi-t3305190
Use the top two things in this post ^
1. Use Chrome & click on the first link
2. REGISTER for a new account using your email - right click and translate to English if you need to (this is why you use chrome)
- I had to resend the email auth before I received it, the email is all in chinese characters, just click the only link
3. Once you're confirmed, GO BACK to the first link in step one and SIGN IN
4. It should automatically take you into the bootloader unlock process, if not: use the second link and complete the process for unlocking the bootloader.
5. Follow the rest of the steps in the guide to install TWRP and get root
And thanks to @deadman96385 for such an excellent guide btw, props!
TitoXx said:
Try this but use a browser that translates like chrome for example.
https://www.emui.com/cn/plugin.php?id=unlock&mod=detail
Click to expand...
Click to collapse
This link worked, thankyou. All unlocked and ready for testing and development if i get motivated.
WARNING! You can get locked out of the unlock site for six months if you try more than twice!
The link
https://www.emui.com/cn/plugin.php?id=unlock&mod=detail
is hanging...I managed to get a page eventually, filled in my details and pressed submit but it hung...and hung...and hung so I pressed submit again and it still hung...waited ages..so pressed again and eventually got a message "Sorry, you can only request a code twice in six months". So now I have to wait six months before rooting my phone. Bugger!
minerva1961 said:
WARNING! You can get locked out of the unlock site for six months if you try more than twice!
The link
https://www.emui.com/cn/plugin.php?id=unlock&mod=detail
is hanging...I managed to get a page eventually, filled in my details and pressed submit but it hung...and hung...and hung so I pressed submit again and it still hung...waited ages..so pressed again and eventually got a message "Sorry, you can only request a code twice in six months". So now I have to wait six months before rooting my phone. Bugger!
Click to expand...
Click to collapse
Ouch, that sux. I havnt rooted yet, just Cyanogenmod12.1 and performance is incredible
Huawei cloud application accounts for the unlock code is not on this phone log more than 14 days !
I got my new phone today and i wanted to install CM on it right away. so I started working on unlocking the bootloader. I created a new ID today and entered required details and when i hit on submit i am getting above error. how to get over this? or do i really need to wait for 14 days?? My model number is KIW-L22
Any links or help would be highly appreciated.
ngundu said:
Huawei cloud application accounts for the unlock code is not on this phone log more than 14 days !
I got my new phone today and i wanted to install CM on it right away. so I started working on unlocking the bootloader. I created a new ID today and entered required details and when i hit on submit i am getting above error. how to get over this? or do i really need to wait for 14 days?? My model number is KIW-L22
Any links or help would be highly appreciated.
Click to expand...
Click to collapse
I gave invalid Product Model (KIWI-L22) while providing the information. I then entered KIW-L22 and with rest of the details correctly and boom....the unlock code showed up. I just posted an update in case if it helps someone. Just make sure you all the info entered is correct.
minerva1961 said:
WARNING! You can get locked out of the unlock site for six months if you try more than twice!
The link
https://www.emui.com/cn/plugin.php?id=unlock&mod=detail
is hanging...I managed to get a page eventually, filled in my details and pressed submit but it hung...and hung...and hung so I pressed submit again and it still hung...waited ages..so pressed again and eventually got a message "Sorry, you can only request a code twice in six months". So now I have to wait six months before rooting my phone. Bugger!
Click to expand...
Click to collapse
UPDATE
After emailing support telling them their website was falling over and sending them my details they emailed back with the unlock code within 24 hrs

Is there a reliable WiFi Hotspot app for the Consumer Cellular version of the HAM2?

I've tried a few hotspot apps, but can't seem to get one to work. Is there one that works with the CC HAM2 on KitKat? I hate having to put my sim in my Sony Xperia C4 just to used the hotspot option.
cotylee1991 said:
I've tried a few hotspot apps, but can't seem to get one to work. Is there one that works with the CC HAM2 on KitKat? I hate having to put my sim in my Sony Xperia C4 just to used the hotspot option.
Click to expand...
Click to collapse
nope! i, like you, had tried them all. CC variant made it impossible to enable hotspot. recently i flashed my phone to the stock oem rom, and that OS has the option to enable hotspot- no need to download an app.
mea20 said:
nope! i, like you, had tried them all. CC variant made it impossible to enable hotspot. recently i flashed my phone to the stock oem rom, and that OS has the option to enable hotspot- no need to download an app.
Click to expand...
Click to collapse
Oh sweet! Do you have a link to the stock OEM ROM? And do I have to be rooted to flash it or have a custom recovery?
follow this guide: http://forum.xda-developers.com/ascend-mate2/general/guide-cc-variant-to-oem-convertion-t3149767
you need to unlock bootloader. it took me a few weeks to get my code.
mea20 said:
follow this guide: http://forum.xda-developers.com/ascend-mate2/general/guide-cc-variant-to-oem-convertion-t3149767
you need to unlock bootloader. it took me a few weeks to get my code.
Click to expand...
Click to collapse
So Huawei has an online tool now that gives unlock codes instantly on their website. It required me to register, log in, and it's SUPPOSED to take me to a portal that asks for the phone model, product ID, imei, and aerial number, but it goes to a Chinese website and says"server too busy..." every time I try to access it. I saw a lot of other people had the same issue.
I emailed Huawei requesting my bootloader unlock code and they responded within an hour. I included my imei, product ID , serial number, and model number in the email. Their response wasn't very helpful, as they dont seem to understand that their website is having issues like I stated in the email to them, hence why I emailed requesting it. I even called their US Tech Support line and they refused to give me a bootloader unlock code because it voids the warranty.
Their email response said:
Dear User,
Huawei Customer Service is pleasure to be at your service,sorry to bring you the trouble,if you want to unlock your phone, you should meet these conditions as follow:
1.Please register your Huawei ID in our official website http://huawei.com/en/ on your phone.
2.Log in your Huawei ID for continuously 14 days.
3.Each Huawei ID should not apply for the unlock code more than twice within half years.If you meet the information,please go to http://emui.huawei.com/en/ and click the 'download'button to login your Huawei ID other than any other third party ID to apply for the unlock code.Please contact us by mail or local service hotline as following if error message appears.
TEL: http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline
Mail: http://consumer.huawei.com/en/contact-us/index.htm?tag=email
Please submit your mobile model, SN, IMEI/MEID and erro message in your e-mail.We also need to know that your phone is rooted, it can be out of the best working state and part of functions may not be able to work normally. In additon, the system is vulnerable to be invaded by viruses once your phone is permitted to unlock. What's more, for the lacking of fully tested, the third party software will not be compatible with your phone. Unlocking will bring unexpected negative impacts and the device will be not normal, and can not be restored, Huawei after-sales service office will not provide warranty service for your rooted phone, and you may bear the cost. So we strongly advise you to think it twice.
If you have any other problems, please send your feedback to us. We will be at your service to help you to solve your problems.
Once again thank you for contacting Huawei device.
Best Regards.
Huawei Device Customer Care Team 3206
that sucks when I requested mine a year ago all I had to do was send an email. actually I sent three. the third email they responded to within a day. my subject was "Huawei Ascend Mate 2 bootloader unlock code" and body:
"Hello,
I purchased a Huawei Ascend Mate 2 and I would like my bootloader unlock code.
Serial number: B2S7N14730006614
IMEI : 862754020288196
Thank you."
don't have any other tips, I think you just need to be patient and keep trying . good luck!

Huawei No longer providing booloader unlock codes in the US?

I went on to their website to try to request a firmware unlock code. The process did not work after inputting all the device info, and at the bottom of the site it says to email them if I had an issue, after emailing they sent me back the attached statement. Has anyone else run into this issue?
I just unlocked my 5x Friday afternoon with out issue. I made my account, filled out the required form and was immediately given my unlock code. Maybe you missed something on the form. I did have to google Huawei USA to find the proper site as the one linked in the TWRP thread is for Chinese only.
---------- Post added at 03:15 PM ---------- Previous post was at 03:13 PM ----------
Oh yeah, I am in Oklahoma USA
Same here, unlocked two instantly..no waiting, within last 3 weeks, took some Googling but I too used the english site, my first tries burped me too something about it can take 14 days, but i went out and back in then had no trouble. Keep at it.
I'm assuming your device was carrier unlocked also? Mine was in English to, asked me for IMEI, model, and product id were among the fields I can remember. There was even a disclaimer before inputting the info stating that my warranty will be void and such. Guess I'll give it another go. Thanks.
Tried it again, I just had to pay close attention to capitalized letters while inputting the info, thanks everyone!
Just to make you sure, honor won't shut down the service to provide unlocking codes
Supermario777 said:
Tried it again, I just had to pay close attention to capitalized letters while inputting the info, thanks everyone!
Click to expand...
Click to collapse
Hope u got success !!
Supermario777 said:
Tried it again, I just had to pay close attention to capitalized letters while inputting the info, thanks everyone!
Click to expand...
Click to collapse
can you be little more specific because I too had the same problem while trying to get code it gives error all the time , even with correct info and also can you post the link here?
miststudent2011 said:
can you be little more specific because I too had the same problem while trying to get code it gives error all the time , even with correct info and also can you post the link here?
Click to expand...
Click to collapse
Link to huawei unlock: https://hwid5.vmall.com/CAS/portal/...ndex&loginChannel=22000000&reqClientType=2023
1. you need to create an account if you do not already have one
2. after that you will have to agree to their terms which includes voiding warranty, etc...
3. When the screen pops up for you to input all your information, you must input everything exactly as it appears on your device. For example, in the Serial number and model fields, you must use capitalized letters because lower case letters will throw an error.
Hope this helps and good luck!
Supermario777 said:
Link to huawei unlock: https://hwid5.vmall.com/CAS/portal/...ndex&loginChannel=22000000&reqClientType=2023
1. you need to create an account if you do not already have one
2. after that you will have to agree to their terms which includes voiding warranty, etc...
3. When the screen pops up for you to input all your information, you must input everything exactly as it appears on your device. For example, in the Serial number and model fields, you must use capitalized letters because lower case letters will throw an error.
Hope this helps and good luck!
Click to expand...
Click to collapse
No, Man I cant get it previously I got with the same method.
I thought to help my friend and tried to get the code through website but damnn the website is showing error always my friend device is honor 4c
dont know what the problem now if i try even for my device i get the same error which was successful previously.
HTML:
Please make sure the verification code and model number are correct. If your device has multiple IMEIs or MEIDs, please try another IMEI or MEID
miststudent2011 said:
No, Man I cant get it previously I got with the same method.
I thought to help my friend and tried to get the code through website but damnn the website is showing error always my friend device is honor 4c
dont know what the problem now if i try even for my device i get the same error which was successful previously.
Please make sure the verification code and model number are correct. If your device has multiple IMEIs or MEIDs, please try another IMEI or MEID
Click to expand...
Click to collapse
U had entered an incorrect verification code i hope
gopinaidu77 said:
U had entered an incorrect verification code i hope
Click to expand...
Click to collapse
No I'm not I have tried about 15-20 times actually if you remember iam trying to the guy who got problem after installing kingroot on 4c where you too tried to help him. He too getting the same error.
That's defiantly website problem.
miststudent2011 said:
No I'm not I have tried about 15-20 times actually if you remember iam trying to the guy who got problem after installing kingroot on 4c where you too tried to help him. He too getting the same error.
That's defiantly website problem.
Click to expand...
Click to collapse
I see
There is a new way to get unlock code.
gopinaidu77 said:
There is a new way to get unlock code.
Click to expand...
Click to collapse
how? please guide us
How is it through DC unlocker or any?
You need to pay 4$ to get unlock code through DC
ya seen that i thought he was mentioning the same thing any other new process but if there is no other process we need to use it as a last thing to get our bootloader unlocked.
I will go with that option if huawei no longer provides unlocking codes
Ya same here . hope huawei fixes the issue.

how can I get the bootloader code?

as it is, how can I get that? the Huawei page is no longer available. it show me an error saying all the info I put is wrong.
Just watch that video and use description links
https://forum.xda-developers.com/honor-8/how-to/guide-unlock-bootloader-tested-root-t3443946
Second option in the XDA search engine.
The listed website on that guide does not work if you are not in the US. The second method (buying tokens for a program) works for devices unable to use the Huawei service.
izombiev said:
as it is, how can I get that? the Huawei page is no longer available. it show me an error saying all the info I put is wrong.
Click to expand...
Click to collapse
Send me all information from your phone.
More info you have on my topic here
https://forum.xda-developers.com/showthread.php?p=65269455
If all information be corrected I send you pm with your unlock code

Honor View 10 Bootloader Unlock

"This guide is usesless now.. Becuase honor is now not providing bootloader unlock codes... If you already have unlock code then you can follow the setups.."
To install Magisk and gain root in your honor view 10 you have to unlock your bootloader first.
##Please backup your data before proceeding with the process. You will loose all your data if you unlock the bootloader. ##
Please follow below steps to unlock bootloader
1) Create a Huawei ID on this page https://goo.gl/GkkdxE if you don’t have one already.
2) After creating a Huawei id, fill out the details.
3) You will need your phone’s IMEI number, to know that dial * # * # 1357946 # * # * on the dialer app. Fill the required fields and click the Submit button.
4) Save the unlock code you received.
5) Now connect your Honor View 10 to the PC with a USB cable.
6) In the ADB command window, type the following command to boot your Honor View 10 into fastboot mode.
adb reboot bootloader
7) To unlock the bootloader, type the following command and hit Enter. Replace key with the unlock key you’ve previously saved. For example, fastboot oem unlock 44801904392841
fastboot oem unlock [unlock key]
after filling out the details it takes me to an error 404 page
grs1976 said:
after filling out the details it takes me to an error 404 page
Click to expand...
Click to collapse
Did you enable Developer options? USB debug? OEM Unlock?
grs1976 said:
after filling out the details it takes me to an error 404 page
Click to expand...
Click to collapse
Try this link https://emui.huawei.com/en/plugin.php?id=unlock
Enviado desde mi BKL-L09 mediante Tapatalk
Hey, I'm about to receive my V10, I just wanted to know, unlocking bootloader does cancel warranty right ? If so, relocking it (if possible) brings it back or not ? Thanks for your answer, never really care about this question with my op2 and was just wondering
D3FALT said:
Hey, I'm about to receive my V10, I just wanted to know, unlocking bootloader does cancel warranty right ? If so, relocking it (if possible) brings it back or not ? Thanks for your answer, never really care about this question with my op2 and was just wondering
Click to expand...
Click to collapse
The warranty is void even if you relock the bootloader. It shows relocked afaik
grs1976 said:
after filling out the details it takes me to an error 404 page
Click to expand...
Click to collapse
Chinese version of the webpage works.
https://emui.huawei.com/cn/plugin/unlock/index
D3FALT said:
Hey, I'm about to receive my V10, I just wanted to know, unlocking bootloader does cancel warranty right ? If so, relocking it (if possible) brings it back or not ? Thanks for your answer, never really care about this question with my op2 and was just wondering
Click to expand...
Click to collapse
Do not relock bootloader! Never! It might cause lots of trouble ... I had such experience.
Error 404
Hello guys,
i tried to get an unlock code but the button dissapeared on thr website and all the links direct you to a not found page error 404 message
How can i get a unlock code now?
Thanks
Schindi said:
Hello guys,
i tried to get an unlock code but the button dissapeared on thr website and all the links direct you to a not found page error 404 message
How can i get a unlock code now?
Thanks
Click to expand...
Click to collapse
Deleted. The links above do not work.
Einwod said:
Deleted. The links above do not work.
Click to expand...
Click to collapse
And do you know where to get a unlock code nowadays?
Schindi said:
And do you know where to get a unlock code nowadays?
Click to expand...
Click to collapse
I spent hours this afternoon going through the Huawei sites and could not find anything. Google only bring up the posts already here and a few others which redirect to the same 404 pages. Luckily my bootloader is already unlocked, but I find it very strange that Huawei have disabled their pages. Where to look now, I have no idea.
Einwod said:
I spent hours this afternoon going through the Huawei sites and could not find anything. Google only bring up the posts already here and a few others which redirect to the same 404 pages. Luckily my bootloader is already unlocked, but I find it very strange that Huawei have disabled their pages. Where to look now, I have no idea.
Click to expand...
Click to collapse
You need to contact them via e-mail or social (twitter), they will send you the code via email.
Einwod said:
I spent hours this afternoon going through the Huawei sites and could not find anything. Google only bring up the posts already here and a few others which redirect to the same 404 pages. Luckily my bootloader is already unlocked, but I find it very strange that Huawei have disabled their pages. Where to look now, I have no idea.
Click to expand...
Click to collapse
Okay thanks, at least I am not the only one that can´t finde the unlock code anymore
I wrote the huawei service on Facebook because their Email they have on the Emui Homepage can´t recieve Emails??
Don´t know whats up with them
Schindi said:
Okay thanks, at least I am not the only one that can´t finde the unlock code anymore
I wrote the huawei service on Facebook because their Email they have on the Emui Homepage can´t recieve Emails??
Don´t know whats up with them
Click to expand...
Click to collapse
War
Because the world is fixing to go to war.
That's why.
Not trying to discuss politics... Just saying
Sent from my HUAWEI BKL-L09 using XDA Labs
Pretoriano80 said:
You need to contact them via e-mail or social (twitter), they will send you the code via email.
Click to expand...
Click to collapse
I'm already unlocked. I was searching for the other member. Thing is, the OP should update the thread.
Tryed to reach Honor on Facebook and Twitter. No reaction.
Any news on getting honor to respond and helping you unlocking the bootloader on the BKL-L09?
I'm based in the UK.
I tried registering on https://emui.huawei.com/
it has all sort of countries listed including the vatican but it doesn't have any European UK US countries. I decided to pick hongkong, and registered nevertheless.
The unlock bootloader link as seen on youtube video guides doesn't show up on https://emui.huawei.com/ and any direct link point to error 404.
I sent an email to [email protected] and surprisingly, as it's the only email address available on the whole website, my email bounced back.
I'm in the situation where I'd like to have the ability 1-2 years from now to unlock the bootloader without any fuss. I could even consider unlocking the bootloader and voiding warranty now for fear of this option disappearing from honor completely in the future.
But if getting an unlock code is not an option, or if it won't be an option in the future I wish there was a way to know now so I can return the phone.
Thanks
varignet said:
Any news on getting honor to respond and helping you unlocking the bootloader on the BKL-L09?
I'm based in the UK.
I tried registering on https://emui.huawei.com/
it has all sort of countries listed including the vatican but it doesn't have any European UK US countries. I decided to pick hongkong, and registered nevertheless.
The unlock bootloader link as seen on youtube video guides doesn't show up on https://emui.huawei.com/ and any direct link point to error 404.
I sent an email to [email protected] and surprisingly, as it's the only email address available on the whole website, my email bounced back.
I'm in the situation where I'd like to have the ability 1-2 years from now to unlock the bootloader without any fuss. I could even consider unlocking the bootloader and voiding warranty now for fear of this option disappearing from honor completely in the future.
But if getting an unlock code is not an option, or if it won't be an option in the future I wish there was a way to know now so I can return the phone.
Thanks
Click to expand...
Click to collapse
Try [email protected] or call the hotline (0800 088 6900). In the Netherlands they were very helpful, although I still have to get my unlock code which I expect to receive tomorrow
Thanks will try it

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