kindle fire hdx 7" stuck on grey boot logo and not recognised by computer - Kindle Fire HDX 7" & 8.9" Q&A, Help & Troubleshoot

So i've had a Kinde Fire HDX for quite some time and recently, annoyed by the Fire OS, i attempted to install TWRP to install Cyanogenmod. However, after receiving errors such as 'FAIL:Locked hw' or something of the sort, i left it and wanted to boot back into the normal OS. When i did this, it left me in a bootloop. To try and fix this i tried to hold the power button and vol up button to reach file system recovery and reset to factory settings. After i did this, it sent me back into a bootloop and was not recognised by my computer. Help please?!

Blackatron3000 said:
So i've had a Kinde Fire HDX for quite some time and recently, annoyed by the Fire OS, i attempted to install TWRP to install Cyanogenmod. However, after receiving errors such as 'FAIL:Locked hw' or something of the sort, i left it and wanted to boot back into the normal OS. When i did this, it left me in a bootloop. To try and fix this i tried to hold the power button and vol up button to reach file system recovery and reset to factory settings. After i did this, it sent me back into a bootloop and was not recognised by my computer. Help please?!
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Answered here (posts 284-292).

Related

[Q] Bricked(?) Hdx 8.9

Hi everyone. I have a strange problem with my Kindle Fire HDX 8.9. It downloaded the software upgrade, but it won't upgrade. Yesterday the device shut down and rebooted in fastboot, than it was completly died. I can't boot it. If I connect with USB cable I get: QHUSB_BULK. The kindle wasn't rooted. The display is black, there isn't Kindle Logo.
Sorry for my bad english
danielemoore said:
Hi everyone. I have a strange problem with my Kindle Fire HDX 8.9. It downloaded the software upgrade, but it won't upgrade. Yesterday the device shut down and rebooted in fastboot, than it was completly died. I can't boot it. If I connect with USB cable I get: QHUSB_BULK. The kindle wasn't rooted. The display is black, there isn't Kindle Logo.
Sorry for my bad english
Click to expand...
Click to collapse
Press and hold power button for 20+ seconds to see if you get a response. Make sure you have a full charge (any response to the charge cable?). Could be a hardware problem but more likely a botched upgrade. If the device is still under warranty reach out to Amazon. They are pretty good about replacing faulty devices.
I'm in the same boat as the OP.
I have a botched upgrade and Safestrap seemed to got formatted.
Stuck in BULK mode using a Fastboot cable with no ADB access. I can also get to the grey logo screen that prompts for a Factory Reset or Reboot but nothing happens there either.
Am I SOL?
Well I have the same problem in my HDX 7.
I downgraded from 4.5.3 to 3.2.4 because I wanted to root the device.
The installation was successful and my kindle rebooted just fine....I started to download some apps from store....I left the device for 10 minutes closed not turned off and when I came back to open it not to turn on the screen was black and none of the buttons where responding...I tried every combination of buttons but didn't work...My pc recognize it as QHSUSB_BULK...I found the correct drivers and now I can connect it to PC but only in QHSUSB_BULK mode...
It's not rooted,
doesn't have safestrap installed
it doesn't reboot in stock recovery and
It doesn't have warranty cause is outdated
Thanks in advance
Supernova 21 said:
Well I have the same problem in my HDX 7.
I downgraded from 4.5.3 to 3.2.4 because I wanted to root the device.
The installation was successful and my kindle rebooted just fine....I started to download some apps from store....I left the device for 10 minutes closed not turned off and when I came back to open it not to turn on the screen was black and none of the buttons where responding...I tried every combination of buttons but didn't work...My pc recognize it as QHSUSB_BULK...I found the correct drivers and now I can connect it to PC but only in QHSUSB_BULK mode...
It's not rooted,
doesn't have safestrap installed
it doesn't reboot in stock recovery and
It doesn't have warranty cause is outdated
Thanks in advance
Click to expand...
Click to collapse
let me add myself in the same queue unfortunately :/
got my kindle hdx 7" bricked and now nothing goes ahead of the booting screen dooooh

[Q] Bootloop Issue.

Alright, so after having my Fire HD 6 rooted for a few months I started experiencing some random restart issues. I decided to reset to Factory Defaults as I believe that it doesn't touch root (Please verify that one.)
Whenever I clicked on Facotory Reset, however; it immediately restarted and DID NOT RESET.
Then I tried to boot into TWRP and just reflash 4.5.3 (Downgrade) but when I tried to boot into recovery nothing happened, it just booted as normal. Thinking that it was just an error on my part, liking the wrong buttons, etc, I tried running 'adb reboot recovery'
This yielded the same result, just a normal reboot.
I have since unrooted my Kindle to try to update to 5.0.1 (To downgrade again)
Upon trying to update, I restart with no change just like in Factory Reset.
This leaves me with no Root, and no Recovery.
Next I tried using Fastboot to reset it, which now leaves me in a reboot loop that's stuck on the "Fire" logo.
TL;DR:
I have no root, I cannot get into recovery, I cannot access bootloader since ADB doesn't have permission without me giving it (Again, bootloop)
Overall, I'm kind of screwed, any help appreciated.
KeybladePaladin said:
Alright, so after having my Fire HD 6 rooted for a few months I started experiencing some random restart issues. I decided to reset to Factory Defaults as I believe that it doesn't touch root (Please verify that one.)
Whenever I clicked on Facotory Reset, however; it immediately restarted and DID NOT RESET.
Then I tried to boot into TWRP and just reflash 4.5.3 (Downgrade) but when I tried to boot into recovery nothing happened, it just booted as normal. Thinking that it was just an error on my part, liking the wrong buttons, etc, I tried running 'adb reboot recovery'
This yielded the same result, just a normal reboot.
I have since unrooted my Kindle to try to update to 5.0.1 (To downgrade again)
Upon trying to update, I restart with no change just like in Factory Reset.
This leaves me with no Root, and no Recovery.
Next I tried using Fastboot to reset it, which now leaves me in a reboot loop that's stuck on the "Fire" logo.
TL;DR:
I have no root, I cannot get into recovery, I cannot access bootloader since ADB doesn't have permission without me giving it (Again, bootloop)
Overall, I'm kind of screwed, any help appreciated.
Click to expand...
Click to collapse
Please help.... I see you random viewer >.>
I think if someone had an answer they would have posted. Unfortunately, fastboot doesn't work on the 2014 HDs, and it sounds like that's what put you into the bootloop. At this point I think your only option is to contact Amazon for replacement if you're still under warranty.
DoLooper said:
I think if someone had an answer they would have posted. Unfortunately, fastboot doesn't work on the 2014 HDs, and it sounds like that's what put you into the bootloop. At this point I think your only option is to contact Amazon for replacement if you're still under warranty.
Click to expand...
Click to collapse
You're sure fastboot doesn't work? I believe I have used it prior to this with no issues. (By the way, warranty is out >.<)
KeybladePaladin said:
You're sure fastboot doesn't work? I believe I have used it prior to this with no issues. (By the way, warranty is out >.<)
Click to expand...
Click to collapse
Bootloader screen doesn't indicate fastboot mode. Getvar doesn't return anything. If flash commands worked, I'm sure someone would have reported it.
If you haven't tried all button combinations, you should. (You know, hold down power; try power and vol down; try all three.) Without recovery that's all I can suggest. Sorry this happened.
I got the same problem too.
I tried to root and install gapps follow this tutorial. Everything work perfectly.
One day, my Fire's battery was empty and it turned off. I charged it and when it started, it falt in bootloop. The screen show amazon about 8sec and reboot.
I booted into twrp and flashed only 2 files update-kindle-full_ariel-20.5.2.2_user_522053520 and supersu, try to make it work but it didn't
Now, when i hold power button , "Amazon" and then "Fire" appear and it stuck there.
I tried to get into recovery by power and volume+ but didn't work, the screen show "Amazon" and reboot and stuck on "Fire" again.
What should I do now?
Sorry about my English.

Kindle Fire HD 6 Bootloop Amazon Screen.

I was following this steps: http://forum.xda-developers.com/fire-hd/general/root-developer-preview-lollipop-os-5-t3172408 to root and installing gapps. After i use Flashify to put the Ariel TWRP image, after this i reboot the tablet, but now its keep bootloop in the amazon screen. If i connect the kindle fire in my PC, it cant recognize the device, because the kindle keep booting over and over again in the amazon screen. Its just show me in the device manage (in the little time the pc recognize the device) with the name MT65xx or something like that, then its closes again because it keep booting. If i hold Volume Up + Power, it show me the "Fire System Recovery" with 2 options, Reboot or Reset to Factory Defaults. If i reset to factory defaults, start with the Kindle Fire screen and saying: "Deleting" then 10 seconds later reboot again, and the Bootloop keep going.
DoLooper said:
If tablet bootloops, post the problem in one of the bootloop threads.
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Click to collapse
If anyone can help me please I would appreciate it very much :crying:
LorDarko said:
I was following this steps: http://forum.xda-developers.com/fire-hd/general/root-developer-preview-lollipop-os-5-t3172408 to root and installing gapps. After i use Flashify to put the Ariel TWRP image, after this i reboot the tablet, but now its keep bootloop in the amazon screen. If i connect the kindle fire in my PC, it cant recognize the device, because the kindle keep booting over and over again in the amazon screen. Its just show me in the device manage (in the little time the pc recognize the device) with the name MT65xx or something like that, then its closes again because it keep booting. If i hold Volume Up + Power, it show me the "Fire System Recovery" with 2 options, Reboot or Reset to Factory Defaults. If i reset to factory defaults, start with the Kindle Fire screen and saying: "Deleting" then 10 seconds later reboot again, and the Bootloop keep going.
Click to expand...
Click to collapse
You are bricked. I am sorry this happened to you but the first line at the top of the guide states very clearly:
Mar 3 Update: This guide is out of date. It could brick you! Don't use it.
DoLooper said:
You are bricked. I am sorry this happened to you but the first line at the top of the guide states very clearly:
Mar 3 Update: This guide is out of date. It could brick you! Don't use it.
Click to expand...
Click to collapse
So is no anyway to fix this problem? It must be one way
EDIT: I found a method with using a Factory Cable and Fastboot for recovering the Kindle Fire. I hope this work

Factory Reset without ADB etc possible?

Hello,
I own a Fire HDX Saturn 8.9 with FireOS 5.1.1 that was rooted. Unfortunately I installed Greenify and after a reboot it seemed that it blocked the launcher I installed (Nova). I got to the point where the login page should appear but there was only the FireOS background (no login page) blinking randomly without being able to make a touch input, only the hardware button work (like shutdown).
I then thought ok, I will make a factory reset with ADB and start all over. I ran "adb reboot recovery" and got to the HDX recovery screen and made a factory reset. Afterwards I rebooted but the problem still remained with the "login page" (blinking screen). Unfortunately my root and ADB got lost with this procedure and now I don't know how to get further.
How do I get to the factory recovery screen to try a factory reset again? I tried all types of boot ups (power + vol up or down; power + vol up and down) but none of them worked. As far as I have read a Fastboot cable with the Fire HDX will not help out, too.
I only have access to the file system (Android File Manager) but nothing more, at least what I know. Is there a way to upload a .bin Firmware-File and let the HDX execute it during boot-up? Or how can I make a factory reset? Is there a special code I do not know?
Now the HDX stucks at the "login page" with the blinking screen as described above. I assume it is a problem with the launcher because when I press the power button it asks if I want to shutdown and it is possible to shutdown the device. So the software itself seems to be working.
epionier said:
Hello,
I own a Fire HDX Saturn 8.9 with FireOS 5.1.1 that was rooted. Unfortunately I installed Greenify and after a reboot it seemed that it blocked the launcher I installed (Nova). I got to the point where the login page should appear but there was only the FireOS background (no login page) blinking randomly without being able to make a touch input, only the hardware button work (like shutdown).
I then thought ok, I will make a factory reset with ADB and start all over. I ran "adb reboot recovery" and got to the HDX recovery screen and made a factory reset. Afterwards I rebooted but the problem still remained with the "login page" (blinking screen). Unfortunately my root and ADB got lost with this procedure and now I don't know how to get further.
How do I get to the factory recovery screen to try a factory reset again? I tried all types of boot ups (power + vol up or down; power + vol up and down) but none of them worked. As far as I have read a Fastboot cable with the Fire HDX will not help out, too.
I only have access to the file system (Android File Manager) but nothing more, at least what I know. Is there a way to upload a .bin Firmware-File and let the HDX execute it during boot-up? Or how can I make a factory reset? Is there a special code I do not know?
Now the HDX stucks at the "login page" with the blinking screen as described above. I assume it is a problem with the launcher because when I press the power button it asks if I want to shutdown and it is possible to shutdown the device. So the software itself seems to be working.
Click to expand...
Click to collapse
Unfortunately, You are in FireOS/HDX hell. Borked FireOS w/no adb access. Not much you can do. Even if you were able to access stock recovery a "factory reset" only erases the cache and data partitions. That's not where the problem resides. There is no mechanism on HDX devices to reset or reload FireOS. A huge oversight by Amazon that was addressed in 5th gen devices. But that doesn't help here ...
A bit more history. For several years this condition shelved/landfilled many a 3rd gen HDX. Eventually 'bulk mode' was discovered that permitted reloading the bootloader and/or rewriting the system partition in preparation for installation of a custom ROM. While it may be possible to place your device in 'bulk' mode there is no path forward from there. No one has extracted a replacement/vulnerable bootloader for Saturn not to mention the other items that would be needed for recovery. 4th gen devices are fairly rare with virtually no XDA support and development.
You can try to swipe down from the blank blinking screen with the goal of accessing settings. That might provide a path to re-enabling ADB. Beyond that you probably own an expensive paperweight.
Ok, thank you for your statement. Unfortunately I expected such an answer...

Kindle Fire HDX 8.9 stuck on black screen

I was attempting to replace my custom rom, which was Lineage OS, with the kindle fire stock OS. I was using TWRP for this. I flashed the zip file to my kindle. I then wiped everything and rebooted. This is when I was greeted with a black screen.
I think this is where I messed up. I should have flashed two zip files, but I only did one (there's a 4.5.5.5 software update and a 3.2.5 software update. I only did the 3.2.5).
The kindle still connects to my desktop, but it shows up as an unknown device, so Windows won't let me update the driver and use adb or fastboot commands (or at least I haven't figured out a way that I can). Pressing and holding the power button or any combination of buttons doesn't display anything or disconnect the kindle from my desktop, so I dont think I can turn it off or reboot it either.
I'm not sure if I would even be able to fix this, based on what I've just said. Any help would be appreciated.
Failstorm9000 said:
I was attempting to replace my custom rom, which was Lineage OS, with the kindle fire stock OS. I was using TWRP for this. I flashed the zip file to my kindle. I then wiped everything and rebooted. This is when I was greeted with a black screen.
I think this is where I messed up. I should have flashed two zip files, but I only did one (there's a 4.5.5.5 software update and a 3.2.5 software update. I only did the 3.2.5).
The kindle still connects to my desktop, but it shows up as an unknown device, so Windows won't let me update the driver and use adb or fastboot commands (or at least I haven't figured out a way that I can). Pressing and holding the power button or any combination of buttons doesn't display anything or disconnect the kindle from my desktop, so I dont think I can turn it off or reboot it either.
I'm not sure if I would even be able to fix this, based on what I've just said. Any help would be appreciated.
Click to expand...
Click to collapse
You soft bricked your device with an invalid bootloader downgrade. Recovery is possible but quite challenging. Best option is to try the 1-click bootloader unlock tool. Good luck.
https://forum.xda-developers.com/kindle-fire-hdx/general/multi-platform-1-click-bootloader-t3241014

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