Need Help With Galaxy S7 in Bootloop (Please :( ) - Android Q&A, Help & Troubleshooting

So I posted the following on a few other places
(please expand)
I am in desperate need of help . Yesterday, I woke up and went on my phone and it was acting strange. It was saying that apps that I wasn't using had stopped working or something like that, which was pretty weird, so I decided to restart it. However, when I tried to turn it on again, it got to the carrier screen (I have AT&T) it didn't do anything after. It just stayed on that screen and vibrated in a pattern. I was able to hold home + power + volume down to restart it, and I was able to get to the recovery options screen. I tried clearing the cache and all the data, but no luck. I tried flashing the stock firmware but I couldn't find anything new enough. I had rooted my phone about 5 days earlier, but it had worked perfectly fine up until yesterday. I tried everything I could think of and find online. I recently called AT&T up and they're sending me a new phone, but I have to send my phone to them, and I feel almost certain that they'll find that I've been messing with it. Whether it's the giant lock with the word "Custom" above it, or something in the files. I have 10 days to send it in to them and I need a way to either fix my phone, or wipe ALL of my phone's data before then, but I feel like completely wiping everything might void the warranty as well. I'm not even sure that the root caused the problem.
I do have friends who have the same phone as me, would it be possible to somehow get the most recent firmware off of one of their phones and get it on to mine? I have the G930A and I couldn't find firmware recent enough for my device. I have read A LOT about this issue in the past day and I vaguely remember something about being able to get someone at Best Buy or some other store to flash the most recent firmware onto the phone? Is something like that possible?
Please help, I can't afford the $600+ if it doesn't pass. Any and all ideas are welcomed. Thanks .
After reading some stuff here, I have found out that I can somehow make a backup of the stock firmware. I wouldn't actually be using my phone to make the backup since I don't actually have the stock firmware. I wouldn't be using my phone to make the backup, I have friends with the same phone and carrier. All I need is direction on how to do it. I have a Galaxy S7 (not the bomb edition) and my carrier is AT&T, although I'm not sure that's needed.

first do a factory reset then flash latest stock firmware from sammobile

messi2050 said:
first do a factory reset then flash latest stock firmware from sammobile
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Click to collapse
sammobile.com doesn't have G930A which I need. I've been finding it from other places but none of them have worked so far.

Related

[Q] Flashing custom FW, returns to stock.

Hey all, before I say my problem, firstly I have no idea if this is the right section in the forums so apologies in advance, secondly, I have held out for 3 days trying to work out various issues before I posted. I probably did just miss one thing or misread another but no matter how much I look, no idea what as new to this. Thanks in advance for your help.
Basically, wanted to flash some custom firmware to my phone, I have been having many issues with backing up on Kies, seems to be something related to my USB's and my computer, it keeps failing during the backing up of programs. I ended up giving up on this, made a titanium pro back up of System files and of programs, also made a Nandroid backup, both on my internal phone memory I believe. Have root access, installed busy box and such, backed up some other stuff using EFS Pro, now I am completely confused, I have followed a few guides dotted around the internet, tried to install some custom firmware, it was Carbon Rom 4.2 I believe. I went into the CMW menu, wiped data/factory reset, wiped partition cache, and wiped dalvik cache, installed the rom from my internal phone memory, as it would not find it on the memory card when I tried, and now after two attempts of it seemingly doing it, on rebooting the phone, I go back to the Samsung firmware.
I have tried to read up as much as I can but obviously I am missing something here and no amount of guides or google searches have hinted at my problem, could anyone help? I know people asking constantly for information on how to put on custom firmware will be irritating, but I have genuinely taken this as far as I can alone Cheers
Now after formating something under mount/system, my phone is stuck on the logo screen, reinstalling the ROM does not work either, no idea what to do now
reflash rom, wipe data and voila.
Hey, thanks for the reply. By reflash rom, which way do you mean, am pretty confused still. The rom I download basically bricked my phone, I don't know why, I think to recover it I use ODIN and get my stock software, so is that what you mean? Or can I somehow use my Nandroid back up..?
deancolt45 said:
Hey, thanks for the reply. By reflash rom, which way do you mean, am pretty confused still. The rom I download basically bricked my phone, I don't know why, I think to recover it I use ODIN and get my stock software, so is that what you mean? Or can I somehow use my Nandroid back up..?
Click to expand...
Click to collapse
If you have a Nandroid restore that or flash your original firmware via Odin .
Never restore system files after a firmware change with TB .
jje
Ok here is the situation now, I have made things 100 times worse, I possibly should not of been doing it this late... I followed guides exactly though and there is definitely something not working right with this phone, I just don't know what, all I know is its very temperamental with connecting to computers and will fail doing the custom firmware flashes half the time, no matter what I use, even using the stock ROM i got from samimobile has caused many problems. It might be me, I don't know, but in my frustration followed some advice on a forum and I think I formatted the mount/system. SO obviously I lost both my back up's. My fault and can live with that, phone was bricked and had to do that to get past it I think..
But now no matter what kernel I use and have tried quite a few including my original one, I am unable to connect to my home wifi. It definitely is not the wifi, it worked just fine before I flashed the phone and has been working with it for 4 months, now whenever I set up the phone its constantly stuck in this obtaining network ip infinite loop. No fixes I have used have helped at all so far Sorry to keep asking stuff, I am just literally at the end of my tether, was up until 7am messing with it to no avail.
Just to reiterate a point, the reason I wanted custom firmware was because the phone was crashing randomly and just dying on me and also the speaker had lost like 90% of the volume when I wanted to play music, also it would not connect to my computer with ease, now obviously before I did anything it had issues. So that is why I feel something might be wrong, not saying I did not break anything myself, just the process of flashing the firmware has been pretty straight forward once I did it a couple of times, it has just been failing and bricking every other time, so I am not sure what the problem actually is, did I miss a step, did I mess it up? If not what has. Please helps guys. Regards.
I formatted the mount/system. SO obviously I lost both my back up's
Click to expand...
Click to collapse
formatting system wouldn't touch your backups
deancolt45 said:
Just to reiterate a point, the reason I wanted custom firmware was because the phone was crashing randomly and just dying on me and also the speaker had lost like 90% of the volume when I wanted to play music, also it would not connect to my computer with ease, now obviously before I did anything it had issues. So that is why I feel something might be wrong, not saying I did not break anything myself, just the process of flashing the firmware has been pretty straight forward once I did it a couple of times, it has just been failing and bricking every other time, so I am not sure what the problem actually is, did I miss a step, did I mess it up? If not what has. Please helps guys. Regards.
Click to expand...
Click to collapse
Usual reply if you did not know what and why and had never bothered to read the faqs and guides before flashing .Then its nearly always user error .
Best take it to a service centre and pay for a repair .
jje
edinghn are
Close thread please
Found out something really handy
Hi guys,
TheGS3 has 1 huge trick when u got stuck in firmware, CSC, etc.
Especially when u used some super usefull toolkit (like me)
I used the Galaxy S3 Toolkit, option4 (ALL in ONE) just push enter 2 times
1 to start and the last one to exit...
Got all the issues i read on hundreds of pages searching for the solution.
Accidentialy i found this morning (its 4:45am right now and busy with it since 15:00)
Start Kies, connect GS3 with USB kabel and when it says not connected take out USB
Dont plug in USB for a while...
In KIES go to Tools and irmware upgrade.. Remember, DONT plug in USB
It will ask u for your model nr which is printed on sticker in baterycover
Confirm and it will ask u S / N' which is printed on same sticker
It will start downloading firmware and u will be guided through update progress
Good Luck to y'all.. Time to go to bed.......

no keyboard on lock screen

Ok, so I have a serious problem... My phone is locked and when I touch the text bar to enter the password, no keyboard comes up. Important information:
- I just upgraded to jelly bean (the official one that came out today)
- as far as I can tell, everything is working fine, i just can't unlock it
- when I touch the text bar, it makes a noise, but no keyboard comes up
- was working fine immediately after the upgrade
- I got done fixing some settings and locked the screen
- this may have something to do with changing the default keyboard to Google Keyboard (it was acting a little funny immidiately after, like it was crashing)
- I have Android Lost installed, the unlock function isn't working, but others do work
- phone is encrypted
Unless someone has some ideas for me within the next couple hours, I'm going to wipe the phone. Obviously, I would prefer to not do that.
==========================
EDIT:
I've managed to use Android Lost to make some backups of some stuff, but I'm still trying to figure out how to unlock the screen. I've found that I'm able to install apps remotely from google play if that gives gives anyone some ideas.
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EDIT2:
I had another idea. If this is a problem with the keyboard, is there a way for me to change it remotely? Can I install another one via the store?
Alright... I gave up on trying to get passed the lock screen and tried doing a factory reset. I was afraid of the super brick issue, so instead of doing a wipe in recovery mode, I used Kies to reflash it. However, that did nothing. The phone started back up and acted like nothing happened. It asked me for the same password, then got to the lock screen and had the same keyboard issue.
I've tried various roms, but nothing seems to wipe the encrypted information properly. At some point, I got it to forget the password, but it still thinks that one exists. I even rooted it and tried shostock3, but when it boots, it asks for a password. The old password doesn't work, so I can't get passed it. I tried entering the "wrong" password many times and it said it would wipe the phone, but it just restarted to the SAMSUNG boot screen and just sat there. I pulled the battery after half an hour...
I should note that stock gingerbread seems to work fine...
Does anyone have any ideas on how to wipe the encrypted data?
If you can push apps to it, try pushing an app like no lock or something.
Short answer: No.
It is probable that encryption information is stored in the efs (encrypted file system) folder. That's where the imei and other critical stuff is stored. I don't believe anyone who posts here in the I777 forum really has a grasp on how phone encryption works though. I've only seen one other person post here who had an issue with an encrypted phone, and he was unable to solve his problem as far as I know.
If you have a proper backup of the efs partition from before the phone was encrypted, it is possible that you could solve the problem by restoring that partition. But I'm not even sure you could write to that section of the phone memory with adb with the phone in it's current state. Edit: if you can boot into stock gingerbread normally, then you can restore an efs backup, if you have one.
I'm guessing you could send it to Samsung and they could fix it for you probably.
I finally got it working. I'm not sure what combination of things did it, but I had to restore it to stock jelly bean (via kies) to get it to wipe the encryption. I guess the stock rom knows how to properly wipe it when you keep entering the wrong password. After I got it all cleaned up, I put shostock3 back on. When the battery charges back up, I'm going to try encrypting it again (in shostock).
However, now I found another issue (may or may not be a real problem). I wanted to check if the phone was still unlocked, so I dialed *#SIMLOCK# and it says "Connection problem or invalid MMI code."
Tada!
Creepy, my good friend, would be referring to me and as you know SCIU I didn't ever get it to unlock the phone. Oddly enough a stock ICS rom (my mom now has my phone right up the road so I may try this to see if it will work and then go back to ShoStock3) works fine. I have nothing hidden from the phone storage, everything shows up, it is actually unlocked and rooted though not a custom bios err firmware/ROM because when that is put on there the encryption issues come back and the password is asked for. If the correct password is entered (and my KEYBOARD comes up but I didn't change it from the Android/Samsung one) it proceeds to enter whatever it is supposed to (my guess is the POST area like on a computer when it is entering Windows/Linux, etc.) but the screen stays black (ShoStock logo doesn't even appear if I remember correctly or it does show then goes to black loading screen with the Samsung logo and that is it, perm stuck). However I did try flashing back to Gingerbread ROMs and ICS ROMs though not through official KIES.
SCIU I may have to give this a try if my mom don't mind it and see if that helps fix the problem. Thanks for starting this thread. I am sorry I didn't respond to the PM you sent me (my LGOG, Triple OG, OG, TRIPLE OG, Optimus G AT&T Phone has screen cracked twice and is unresponsive on two different phones so I sent that in to warranty repair [rapid heating and cooling issues]) and haven't been on XDA for a week. If there is anything else you need to ask or bounce ideas off of me then I am all for it.
As far as encryption goes, the process works the same as any other encryption algorithms used (MD5/HASH/SHA-!, etc.) using a basic replica of most file systems although mobile storage tends to work a tad differently. Unfortunately, the freezer trick, brute force, nor any other cracking methods I was able to try at home worked to get it to open up. I tried getting into the EFS area of the phone but never could get to the directory or have it display.
Again thanks SCIU and as I stated I may give this a try if my mom don't care.
Eagle
i've the same problem here but i cann't use kies when my phone is locked .... so what can i do??
rawan-omer said:
i've the same problem here but i cann't use kies when my phone is locked .... so what can i do??
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You can get the full stock jelly bean Odin flashable tar in the Download Repository. See link in my signature. According to sciguy125, flashing stock jb and then inputting repeatedly the wrong password will clear it. I'm not sure how many times it takes, 5 or 10 I think. I've never worked with an encrypted phone. I'm just repeating what I have read others say. I've seen the above posted by at least one other person. You should be able to flash the stock firmware using Odin. The one you want is I777UCMD8
my phone screen is locked (with word password) , Huawei, and the keyboard doesnt show up when i click the box? tried reseting it, cant go to settings whatsoever! i didnt damage my phone in any way either. need help asap!!
moselyy said:
my phone screen is locked (with word password) , Huawei, and the keyboard doesnt show up when i click the box? tried reseting it, cant go to settings whatsoever! i didnt damage my phone in any way either. need help asap!!
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Click to collapse
Friend, this is the forum for the S2 (Samsung), so you won't find anything about Huawei devices here - best to ask your question in the forum for your device.
That being said if you are rooted and have a custom recovery, simply power the device off and boot into recovery and perform a factory reset from there. If that doesn't work do a full wipe (this means wiping /system), then re-flash the ROM/gapps.
me too!!! do you have some tips for me?? i almost fainted when i knew that the keyboard isnt working.... i do have a lot of important files in my phone.
Easy, you fools! JUST KIDDING lol Connect an external keyboard. Restart the phone with the keyboard plugged in and you'll have one chance to input the pass every time you restart. Good luck, bosses!
my phone screen is locked (with word password) , SAMSUNG GALAXY TAB 3V, and the keyboard doesnt show up when i click the box? tried reseting it, cant go to settings whatsoever! i didnt damage my phone in any way either. need help asap!
My sumsang keyboard has stopped I cannot do nothing because is secure by password can you help please
I got the same problem but everything on my phone is fine except it doesn't let me enter the password I dnt wanna factory reset it cause I got important pictures in it any suggestions on how to get my keyboard working.
Solution that worked for me
Hello all,
I usually don't post things around, but something told me to do this, since I don't see any threads talking about this solution.
My solution was the following:
Went to google play store on my computer via chrome. Logged in to the user attached to my play store and re-installed all keyboard apps I have.
That worked beautifully and hope this helps other people!!

[PLEASE HELP] T-Mobile Galaxy S5 Random Reboots, Freezes and Force Closes.

Hello, This is my first Post on XDA so please help me to familiarize myself with rules and procedures and I apologize if I break any in any way.
Okay, So My phone (SM-G900T) is about 5 months old. I bought it in August, Without insurance (Terrible Idea), and now it is having problems. In the amount of time I've had it, I rooted it in mid to late September and used only an app called Xmod for a game. I then started using greenify, solid explorer and eventually used Xposed installer to try a few Xposed modules. Specifically I used, the YouTube adaway, Rich Pandora notification and that's about it. I also later installed Samsung Tools to backup my IMEI and important partitions.
A few days ago my phone randomly rebooted in the middle of a YouTube video so I let it reboot, but it rebooted again, and again, and again. I pulled the battery and turned it back on but the same problem persisted. I couldn't do anything to fix it so I just decided to factory reset the device through the stock recovery. Also, I did not install any custom roms or anything either. The factory reset did nothing. Now when I was in setup, everything force closed, froze and rebooted, repeatedly. So I found the original firmware that my phone came with and flashed it to my phone through Odin because I literally had no hope of what to do anymore. The problem lessened so I didn't install all my apps and overload the device as it would reboot when the RAM would get pretty full or too many things were running simultaneously in the background or foreground. The problem got a little worse so I factory reset one more time and it lessened again but now it came back and factory Resetting isn't lessening the problem. Now it just force closes a bunch of stuff and freezes and reboots into a bootloop midway through initial setup. I am desperate at this point right now and I need help from you guys. I don't have warranty because I rooted and I made the Extremely stupid decision of not getting insurance. So please can anyone help me out? I will be eternally grateful if you can help me turn this $609 brick into a phone again.
I will try to check this thread daily, but I go to school and I may not respond immediately, so please understand.
ahmed12534 said:
Hello, This is my first Post on XDA so please help me to familiarize myself with rules and procedures and I apologize if I break any in any way.
Okay, So My phone (SM-G900T) is about 5 months old. I bought it in August, Without insurance (Terrible Idea), and now it is having problems. In the amount of time I've had it, I rooted it in mid to late September and used only an app called Xmod for a game. I then started using greenify, solid explorer and eventually used Xposed installer to try a few Xposed modules. Specifically I used, the YouTube adaway, Rich Pandora notification and that's about it. I also later installed Samsung Tools to backup my IMEI and important partitions.
A few days ago my phone randomly rebooted in the middle of a YouTube video so I let it reboot, but it rebooted again, and again, and again. I pulled the battery and turned it back on but the same problem persisted. I couldn't do anything to fix it so I just decided to factory reset the device through the stock recovery. Also, I did not install any custom roms or anything either. The factory reset did nothing. Now when I was in setup, everything force closed, froze and rebooted, repeatedly. So I found the original firmware that my phone came with and flashed it to my phone through Odin because I literally had no hope of what to do anymore. The problem lessened so I didn't install all my apps and overload the device as it would reboot when the RAM would get pretty full or too many things were running simultaneously in the background or foreground. The problem got a little worse so I factory reset one more time and it lessened again but now it came back and factory Resetting isn't lessening the problem. Now it just force closes a bunch of stuff and freezes and reboots into a bootloop midway through initial setup. I am desperate at this point right now and I need help from you guys. I don't have warranty because I rooted and I made the Extremely stupid decision of not getting insurance. So please can anyone help me out? I will be eternally grateful if you can help me turn this $609 brick into a phone again.
I will try to check this thread daily, but I go to school and I may not respond immediately, so please understand.
Click to expand...
Click to collapse
Do you have SD card installed? If you do try taking it out and leave out or replace with another SdCard. Then flash the original stock firmware as you said you did before through (odin!) Then if that dont work try kias3 and use the emergency firmware recovery tool. Before you do any of this make sure you factory reset through stock recovery if possible.
Sent from my SM-G900T?
---------- Post added at 03:17 PM ---------- Previous post was at 03:07 PM ----------
Have you tried this tool? I had the same issue with my phone and reinstalled firmware and stock recovery through this tool and it stopped. If none of these tips work id say your phone may be borked or have faulty hardware. Take a look here as welll. Hope you can get your phone back to normal. I can understand what you're going through, like i said i had same issue with mine and mine has seems to be fine as of now. http://forum.xda-developers.com/showthread.php?t=2721146 . GOOD LUCK
Sent from my SM-G900T ?
beachbum40 said:
Do you have SD card installed? If you do try taking it out and leave out or replace with another SdCard. Then flash the original stock firmware as you said you did before through (odin!) Then if that dont work try kias3 and use the emergency firmware recovery tool. Before you do any of this make sure you factory reset through stock recovery if possible.
Sent from my SM-G900T?
---------- Post added at 03:17 PM ---------- Previous post was at 03:07 PM ----------
Have you tried this tool? I had the same issue with my phone and reinstalled firmware and stock recovery through this tool and it stopped. If none of these tips work id say your phone may be borked or have faulty hardware. Take a look here as welll. Hope you can get your phone back to normal. I can understand what you're going through, like i said i had same issue with mine and mine has seems to be fine as of now. http://forum.xda-developers.com/showthread.php?t=2721146 . GOOD LUCK
Sent from my SM-G900T ?
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Click to collapse
Okay, so I'm resetting it back to stock firmware through Odin as we speak. And yes, I had an SD card and have already taken it out and left it out and reset but still the problem has persisted, I will definitely try the solution you just mentioned, here I go. And thank you for replying...
Edit:
Hold on, which do you want me to try first? kias3(can you please link it if possible) with emergency firmware recovery tool? OR the Unified Android Toolkit?
Also... I don't exactly know how to use the toolkit, can you verify the steps to take to use the toolkit properly if I should use this solution? I'm sorry but I'm not very advanced at Android development, just intermediately experienced I suppose...
ahmed12534 said:
Okay, so I'm resetting it back to stock firmware through Odin as we speak. And yes, I had an SD card and have already taken it out and left it out and reset but still the problem has persisted, I will definitely try the solution you just mentioned, here I go. And thank you for replying...
Edit:
Hold on, which do you want me to try first? kias3(can you please link it if possible) with emergency firmware recovery tool? OR the Unified Android Toolkit?
Also... I don't exactly know how to use the toolkit, can you verify the steps to take to use the toolkit properly if I should use this solution? I'm sorry but I'm not very advanced at Android development, just intermediately experienced I suppose...
Click to expand...
Click to collapse
Try kies first that dont work try toolkit. Just Google how to use the toolkit it's pretty self explanatory but I don't think you'll need to use the tool kit anyways. http://www.sammobile.com/kies/
HOW TO USE RECOVERY TOOL IN KIES
http://forum.xda-developers.com/showthread.php?t=2261153&page=4
beachbum40 said:
Try kies first that dont work try toolkit. Just Google how to use the toolkit it's pretty self explanatory but I don't think you'll need to use the tool kit anyways. http://www.sammobile.com/kies/
HOW TO USE RECOVERY TOOL IN KIES
http://forum.xda-developers.com/showthread.php?t=2261153&page=4
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Click to collapse
okay, I tried resetting it using Kies3 but the device was not recognized so I had to find a different way because the guide on how to use Kies advised using Odin if Kies didn't recognize your phone. I don't have a code either, So I tried reflashing the stock firmware through Odin and it started up, froze and went into what I presume to be a bootloop as it is stuck on the T-Mobile splash screen with the notification light pulsing continuously. Did I also mention where my phone says Knox warranty void 0x1 there is another statement that says "Counter: 4" or something like that, while I am in download mode, does this have any significance? but yeah, other that Kies and Odin, I'm not sure if the android toolkit will help, because it's basically doing that same thing as I am with Odin, just more automated... Or am I wrong?
but as far as I know, that toolkit is literally the last option I have left, I guess I'll be trying that out tomorrow, with option 10 I believe where it says "10. Download, Extract + Flash Stock Firmware via Odin" but I'm not sure what ADB mode means... I can't really boot up the device so I don't know if that applies
Also, on a side note, how much do you think this will cost if I were to send the phone to Samsung and pay for repairs out of pocket, and do you think they could even repair it at all?
You know what... Do you think if I somehow installed CM12 on the device that the problem would fix itself? Because to me it seems like it's the Samsung software itself that is causing all this trouble along with a few Google apps. Now how would I root it and flash CM12 if it won't boot up fully...
Not sure if this would brick my phone either, let me know if it would if I tried to root through Odin and try to install CM12 through CWM recovery or something
Just throwing ideas, hoping this thread doesn't die before my problem is solved
Also, does geeksquad repair Samsung phones one time for a low fee if you've voided warranty?? If so then this could possibly be my final solution.
Also Never EVER buying a Samsung device again, they just aren't what they used to be back in the day, the other OEMs have caught up and left Samsung and their revenue in the dust...
ahmed12534 said:
Also Never EVER buying a Samsung device again, they just aren't what they used to be back in the day, the other OEMs have caught up and left Samsung and their revenue in the dust...
Click to expand...
Click to collapse
I disagree with this completely. Very few other handsets can hold a candle to the S5 or the Note 4. I don't know of anybody that has the problems you are describing with their phones without a hardware issue of some type or bad app. The Samsung software runs perfectly on millions of devices without the issues you're having. Therefore it's probably a bad app you've gotten a hold of, or you have a bad phone. CM12 will only introduce more issues and probably won't solve anything.
A stripped down custom rom might be a good bet because you can then start adding your apps back to find out where the issue is, or if it still has the same issues then it almost guarantees that there is some kind of a hardware issue.

Can't receive SMS. Everything else works.

I've tried about everything that I know to do and have found suggested around the net. I'm sorry if it's a double post, but I didn't see the problem listed anywhere.
Galaxy Note 3 : Rooted, but worked fine until last week.
I can make calls, send and receive MMS, can send SMS, but not receive. I've been to the Samsung store at Best Buy, Sprint Store, and no one has any idea.
Here is what I have tried:
Factory wipe and reset.
Odin newest stock rom (is this what they consider firmware at the sprint store?)
Installed the SAC23 Rom
Installed other messaging apps
Update prl, profile and all of that
Switched the sim card between phones and it didn't work with a different sim card. Did not work when I went back to the original sim.
Sprint tech support says the network is fine and there are no problems with my account that would cause any issue. Our other phone works fine.
I am at a loss. I'm hoping someone here has an idea. I'm going to go to the sprint store in another town as the BB guys suggested. They're apparently also a repair center.
I don't know enough about how the phones operate to know if what I'm doing would actually change things. It seems that a wipe and different roms not making a difference would seem like a hardware problem to me? I can't imagine a hardware problem only being with receiving if everything else is working. I've only had the phone since November, so I'm hoping that they'll swap me for another phone or something. This is the first phone that I haven't bought the insurance for and of course it's screwed up.
Thanks for any help.;
smocksam said:
I've tried about everything that I know to do and have found suggested around the net. I'm sorry if it's a double post, but I didn't see the problem listed anywhere.
Galaxy Note 3 : Rooted, but worked fine until last week.
I can make calls, send and receive MMS, can send SMS, but not receive. I've been to the Samsung store at Best Buy, Sprint Store, and no one has any idea.
Here is what I have tried:
Factory wipe and reset.
Odin newest stock rom (is this what they consider firmware at the sprint store?)
Installed the SAC23 Rom
Installed other messaging apps
Update prl, profile and all of that
Switched the sim card between phones and it didn't work with a different sim card. Did not work when I went back to the original sim.
Sprint tech support says the network is fine and there are no problems with my account that would cause any issue. Our other phone works fine.
I am at a loss. I'm hoping someone here has an idea. I'm going to go to the sprint store in another town as the BB guys suggested. They're apparently also a repair center.
I don't know enough about how the phones operate to know if what I'm doing would actually change things. It seems that a wipe and different roms not making a difference would seem like a hardware problem to me? I can't imagine a hardware problem only being with receiving if everything else is working. I've only had the phone since November, so I'm hoping that they'll swap me for another phone or something. This is the first phone that I haven't bought the insurance for and of course it's screwed up.
Thanks for any help.;
Click to expand...
Click to collapse
OK, first back up all your data to the desktop of your PC ( music , pics, etc. ) pull battery, reinstall and boot into stock recovery. Now do a factory reset while in stock recovery use the power and volume buttons to navigate. Now pull battery, reinstall and boot into download mode. Use odin to flash whatever .tar you want. ( NC5, NH7, NK4 ) .
Let it go through the first time user boot up, skip through everything do not install any personal info. Once you are at the home page pull the battery, reinstall, boot into download mode what does it say ? It should say status SAMSUNG OFFICIAL on both lines. If one or both say "custom", pull battery and reinstall, boot into recovery do a factory reset and go through the process again.
So many people flash a custom rom have a problem and then odin flash back to stock only once. Which will leave the bootloader in custom status and you end up with a dirty flash. When I go back to stock, I always odin flash 2 or 3 times to make sure it catches all of it.
Here is my thread if you need more info http://forum.xda-developers.com/note-3-sprint/general/samsung-note-3-rom-flashin-basics-t2896440 Enjoy !!!
Awesome. I'll try when i get home. Hope it works!
I've been holding off on rooting this phone and used this as an excuse to put something new On for a rom.....well i want thinking and this thing is still on warranty, but I'm betting they'll reject it some knox has tripped.
Thanks

Haaaalp! Another victim of the OTA update screwing my phone after debloat...possible to recover some files via recovery or download mode?

Hello all...hoping to get some assistance with this thing. Long story short, debloated it due to horrid battery life and high heat. Everything was great until about a week ago when my settings app go renamed somehow. Tried fixing it but couldn't find the com.android.settings file with the correct signature for my phone (AT&T, US Model, unlocked, not rooted).
It's been working fine except no settings...so I backed up the usual stuff and had plans to do a factory reset this weekend. A few hours ago I picked it up and it went all wonky on me. Upon boot, it comes up to the lock screen and then the screen just starts turning on/off. I'm unable to bring up the passcode screen...but, am able to bring up the power menu by holding the power button. But, can't power down or get into safe mode that way. After about 5 seconds of doing this, it reboots. Rinse and repeat. Safe mode via buttons starts, but, does the same thing.
I am able to get into both recovery mode and download mode though. I can view logs/etc.
Normally, I'd just ***** and moan, then do the factory reset, However, I made one huge oversight when I backed up my data earlier this week and forgot to backup my notes. There's about a dozen of them, pages and pages long with all the medical details regarding my sons illness that I've been tracking for years. It's a nightmare dealing with different Dr's all the time so I've logged it all on the phone. Unfortunately, the best app I've found for it doesn't do cloud storage and keeps them saved as local txt files on the device.
Is there any hope I can somehow pull the files using recovery/download mode or utilize the logs to determine the errors and fix it enough to be able to get them? I'm fairly tech savvy and have ADB installed. I'm super ADD though and my head is just spinning trying to sort through all the possible posts regarding trying to do this...many being for older phones.
Absolute worst case, is there a legitimate service that would be able to do it?
Any help recovering my son's medical notes would be really really appreciated.
RiBBiTeDD said:
Hello all...hoping to get some assistance with this thing. Long story short, debloated it due to horrid battery life and high heat. Everything was great until about a week ago when my settings app go renamed somehow. Tried fixing it but couldn't find the com.android.settings file with the correct signature for my phone (AT&T, US Model, unlocked, not rooted).
It's been working fine except no settings...so I backed up the usual stuff and had plans to do a factory reset this weekend. A few hours ago I picked it up and it went all wonky on me. Upon boot, it comes up to the lock screen and then the screen just starts turning on/off. I'm unable to bring up the passcode screen...but, am able to bring up the power menu by holding the power button. But, can't power down or get into safe mode that way. After about 5 seconds of doing this, it reboots. Rinse and repeat. Safe mode via buttons starts, but, does the same thing.
I am able to get into both recovery mode and download mode though. I can view logs/etc.
Normally, I'd just ***** and moan, then do the factory reset, However, I made one huge oversight when I backed up my data earlier this week and forgot to backup my notes. There's about a dozen of them, pages and pages long with all the medical details regarding my sons illness that I've been tracking for years. It's a nightmare dealing with different Dr's all the time so I've logged it all on the phone. Unfortunately, the best app I've found for it doesn't do cloud storage and keeps them saved as local txt files on the device.
Is there any hope I can somehow pull the files using recovery/download mode or utilize the logs to determine the errors and fix it enough to be able to get them? I'm fairly tech savvy and have ADB installed. I'm super ADD though and my head is just spinning trying to sort through all the possible posts regarding trying to do this...many being for older phones.
Absolute worst case, is there a legitimate service that would be able to do it?
Any help recovering my son's medical notes would be really really appreciated.
Click to expand...
Click to collapse
Man, i'm so sorry to hear that :/
Sience you have access to recovery, did you try to wipe only cache partition and hit repair apps(also in recovery)?
I'm also using debloated device and i dont have any problems with it
nocio said:
Man, i'm so sorry to hear that :/
Sience you have access to recovery, did you try to wipe only cache partition and hit repair apps(also in recovery)?
I'm also using debloated device and i dont have any problems with it
Click to expand...
Click to collapse
Yeah...that's the first thing I tried after safe mode failed. :\
There's quite a few folks reporting similar issues since the last OTA update a couple weeks ago.
Usually I delay until I get a chance to restore then allow it...this one didn't even give me a chance. I was using my phone when it popped up. No option to remind me later. When I tried to exit it counted down from 10, rebooted and installed.
RiBBiTeDD said:
Yeah...that's the first thing I tried after safe mode failed. :\
There's quite a few folks reporting similar issues since the last OTA update a couple weeks ago.
Usually I delay until I get a chance to restore then allow it...this one didn't even give me a chance. I was using my phone when it popped up. No option to remind me later. When I tried to exit it counted down from 10, rebooted and installed.
Click to expand...
Click to collapse
I have one idea, it may seem unusual but it may work.
Try to remove sim card and than boot device
nocio said:
I have one idea, it may seem unusual but it may work.
Try to remove sim card and than boot device
Click to expand...
Click to collapse
Thanks for the idea. But, yeah, tried that to already...cleared cache and repaired apps afterwards too. Tried it with cable, tried a 2.0 cable too.
No dice.
The app repair works just fine and then it does the same thing when lock screen tries to appear.
RiBBiTeDD said:
Thanks for the idea. But, yeah, tried that to already...cleared cache and repaired apps afterwards too. Tried it with cable, tried a 2.0 cable too.
No dice.
The app repair works just fine and then it does the same thing when lock screen tries to appear.
Click to expand...
Click to collapse
Only thing that came to my mind is to download latest firmware for your device than flash it via odin
EDIT: but be carefull with that. Odin have box to untick factory reset but i didnt do that a loooooooooong time so i dont know if something is changed
nocio said:
Only thing that came to my mind is to download latest firmware for your device than flash it via odin
EDIT: but be carefull with that. Odin have box to untick factory reset but i didnt do that a loooooooooong time so i dont know if something is changed
Click to expand...
Click to collapse
Yeah, I figured that'd be my last shot at it... I've read the horror stories of tripping Knox even with factory firmware.
Was just really hoping there was some way to yank the stuff using recovery or download modes.
RiBBiTeDD said:
Yeah, I figured that'd be my last shot at it... I've read the horror stories of tripping Knox even with factory firmware.
Was just really hoping there was some way to yank the stuff using recovery or download modes.
Click to expand...
Click to collapse
I think that you can't trip Knox only when you flash official firmware over unlocked bootloader and custom ROM, but I'm not so sure.
Last time I did that is when I had Samsung Galaxy S2 and flashing official firmware over official firmware and that didn't trip the Knox counter
Does flashing genuine firmware trip knox?
Hi It's been a while since I bothered flashing firmware so I am not upto date with how things work now. My questions are I am currently on 02s version of firmware and would like to go samsungs version so I can take part in things like the one...
forum.xda-developers.com
Here you can see that flashing official firmware over official firmware(i'm guessing that you are not rooted) won't trip knox counter
nocio said:
Does flashing genuine firmware trip knox?
Hi It's been a while since I bothered flashing firmware so I am not upto date with how things work now. My questions are I am currently on 02s version of firmware and would like to go samsungs version so I can take part in things like the one...
forum.xda-developers.com
Here you can see that flashing official firmware over official firmware(i'm guessing that you are not rooted) won't trip knox counter
Click to expand...
Click to collapse
Awesome! Thank you!
I was able to get the files...for others in the same boat, here's a link to what worked for me:
Help finding correct firmware and installing for AT&T SM-G991U.
Hello all...I'm a fellow victim of the OTA updates screwing us debloaters currently stuck in a boot-loop. I'm trying to recover my the past several years text notes containing all the medical details for my son's illness. Details on that can be...
forum.xda-developers.com

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