So for those who bought n7 from kjiji or craigslist and have no bill of sale, apparently you can email [email protected] and get a replacement for your n7. No refund unless you got a bill of sale. Has anyone tried this? I sent them an email for my n7 so we will see what happens. Here is their reply so far:
"Dear Valued Customer
Thank you for contacting Samsung Note7 Exchange and Refund Support Team.
In order to process your request, please provide the following information:
Name:**
Address:*******
Phone Number:**
Email:*
Model Number:**
IMEI:***
Place of Purchase:*****
For a full refund of your Note7 device, we will require a Bill of Sale. Customers eligible for a refund will be shipped a pre-paid-address box to return Note7 devices. Once we receive all returned devices a refund will be issued. This will take approximately 2-4 weeks based on the agreement date. Agreement date is reflective on the date that your device is shipped back.
If you do not have a bill of sale then you may qualify for a Galaxy S7 or S7 Edge exchange*. Customers eligible for an exchange will be shipped a pre-address box to return Note7 devices. Once we receive all returned devices a refund will be issued. This will take approximately 2-4 weeks based on the agreement date. Agreement date is reflective on the date that your device is shipped back. *Based on product availability and customers eligibility.*
Note: If your device was not purchased from an authorized Canadian Carrier and Retailer promotional offer will not be provided. Promotional offer is specific to each Carrier and Retail partner.
Please allow for 2 business days for your request to be processed once all of the above information is provided.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.* As a recalled product, it is mandatory that all Note7 original and replacement devices be returned.
For Note7 general return inquiries, Canadian customers should contact 1-855-747-6520.
Thank you for your cooperation,
Samsung Note7 Exchange and Refund Support Team"
Update: so Samsung got bk to me and I can exchange my n7 to s7 edge.. Yay
"Dear Valued Customer,
*
Thank you for contacting Samsung Note7 Exchange and Refund Support Team.
*
Your case is categorized under 3rd party purchase; which means you purchased your device from an unauthorized reseller (for example: Craigslist, Kajiji, EBay, Private seller) that only qualifies for a Galaxy S7 Edge exchange.
*
We will ship a pre-paid- address box to your shipping address so you can promptly return your Note7 recalled device to Samsung as instructed.
*
Once we receive your Note 7 device through our system, we will promptly issue you a new S7 Edge device as an exchange.
*
This will take approximately 2-3 weeks based on the agreement date.
*
The agreement date is reflective on the date that your device is shipped back to Samsung."
Nov 23 Update 2 got the shipping box from enr support and sent my n7 today. Let's see how long it takes for them to send me my replacment s7 edge.
Update Dec 21 got an email from Samsung that they received new stocks and will ship my replacement in couple of days. This makes it exactly a month since i sent my N7 for replacement.
that is correct as far as i know.
I have bought another note 7 aside from my own for a friend. Unfortunately was not able to unlock it.
They gave her the same email for exchange. I will wait for few more people on the unlock code if it is unsuccessful then we will have to return the device to samsung and get s7 edge+100$ gift card.
As for my personal note 7, even tho it has 60% battery im keeping this until the end.
Now as far as the program itself and whether or not you get the return, i do not know. Keep us updated if you go for it before i do.
Own31 said:
that is correct as far as i know.
I have bought another note 7 aside from my own for a friend. Unfortunately was not able to unlock it.
They gave her the same email for exchange. I will wait for few more people on the unlock code if it is unsuccessful then we will have to return the device to samsung and get s7 edge+100$ gift card.
As for my personal note 7, even tho it has 60% battery im keeping this until the end.
Now as far as the program itself and whether or not you get the return, i do not know. Keep us updated if you go for it before i do.
Click to expand...
Click to collapse
Will do. I would have kept mine too and don't mind the 60% battery cap but i hate the annoying popups. Plus sooner or later they will blacklist and I can't afford to buy another phone.
I bought one off of Kijiji, and I want to return it to Samsung for an exchange since Rogers won't let me return it to them - but what if the guy who sold it to me already returned the original one to Samsung? Mine has a green battery, so I know it's a replacement device.
I'm just worried about sending my $1000 phone to Samsung and having them say that they already sent the other guy an S7!
KWoods41 said:
I bought one off of Kijiji, and I want to return it to Samsung for an exchange since Rogers won't let me return it to them - but what if the guy who sold it to me already returned the original one to Samsung? Mine has a green battery, so I know it's a replacement device.
I'm just worried about sending my $1000 phone to Samsung and having them say that they already sent the other guy an S7!
Click to expand...
Click to collapse
aren't those two different phone completely, with dif IMEI etc.
Note 7 is a Note7, Samsung wants to get them back asap, right?
So to me it should not matter. You do have a point and jope you're are wrong.
KWoods41 said:
I bought one off of Kijiji, and I want to return it to Samsung for an exchange since Rogers won't let me return it to them - but what if the guy who sold it to me already returned the original one to Samsung? Mine has a green battery, so I know it's a replacement device.
I'm just worried about sending my $1000 phone to Samsung and having them say that they already sent the other guy an S7!
Click to expand...
Click to collapse
Send them email and they will determine whether you are eligible for a replacement or not only then they will send you a box to return the device. Im waiting for my confirmation email atm to see if they will qualify me for replacement or not. If no then f them lol i wont send them my n7 ?
P. S mine is the original n7 not the replacement
If you guys get the 60% battery capp downgrade your firmware to the original one i do it all the time you can get the firmware from sammoible website
KWoods41 said:
I bought one off of Kijiji, and I want to return it to Samsung for an exchange since Rogers won't let me return it to them - but what if the guy who sold it to me already returned the original one to Samsung? Mine has a green battery, so I know it's a replacement device.
I'm just worried about sending my $1000 phone to Samsung and having them say that they already sent the other guy an S7!
Click to expand...
Click to collapse
joseph- said:
If you guys get the 60% battery capp downgrade your firmware to the original one i do it all the time you can get the firmware from sammoible website
Click to expand...
Click to collapse
Yeah ofcousre under normal conditions lol. Not in this case.
Imho you're lucky to have received an answer that quickly. Or maybe I'm just unlucky. Here is a list of my interactions with Samsung Customer support so far:
-Chat support saying she will transmit my information to the exchange team and I should receive an email from them "as soon as possible"
-Phoning Samsung Canada, who said (at the time) they couldn't do anything if I bought the phone on Kijiji.
-Phoning the Note 7 Return number, who took my infos and said they would transmit it to Samsung Canada exchange team (even if I said chat support had already done so).
-After two weeks, having another chat support who did the same thing but was unable to tell me if I had a support ticket ongoing.
-Samsung Office of the President customer support complain, received a confirmation email saying they would answer the next business day... 10 business days later, they still haven't.
-Another chat support who FINALLY informed me of the existence of the enrsupport email adress for Note 7 exchange. Sent them an email the same day as you (except in the morning). Didn't get an answer yet.
Any tips? Should I just wait? They never wanted to say how long was "as soon as possible", but seeing they seem to have been more reactive with other people... I just dunno what to do.
alenym said:
Imho you're lucky to have received an answer that quickly. Or maybe I'm just unlucky. Here is a list of my interactions with Samsung Customer support so far:
-Chat support saying she will transmit my information to the exchange team and I should receive an email from them "as soon as possible"
-Phoning Samsung Canada, who said (at the time) they couldn't do anything if I bought the phone on Kijiji.
-Phoning the Note 7 Return number, who took my infos and said they would transmit it to Samsung Canada exchange team (even if I said chat support had already done so).
-After two weeks, having another chat support who did the same thing but was unable to tell me if I had a support ticket ongoing.
-Samsung Office of the President customer support complain, received a confirmation email saying they would answer the next business day... 10 business days later, they still haven't.
-Another chat support who FINALLY informed me of the existence of the enrsupport email adress for Note 7 exchange. Sent them an email the same day as you (except in the morning). Didn't get an answer yet.
Any tips? Should I just wait? They never wanted to say how long was "as soon as possible", but seeing they seem to have been more reactive with other people... I just dunno what to do.
Click to expand...
Click to collapse
It took awhile for me too to get a reply from them... 3days. But the first email was right away... Asking for info...automatic. Just wait a bit they will get to you. I think the enrsupport devision was created newly to deal with cases like ours and perhaps that is why Samsung online chat nd phone had no clue what to do.
Is there a way to just exchange in person to avoid the headache of waiting a crazy 2 to 3 weeks?
funkydude101 said:
Is there a way to just exchange in person to avoid the headache of waiting a crazy 2 to 3 weeks?
Click to expand...
Click to collapse
No they didn't give me any option like that. Yess i hatw the wait times too. I changed my mind i m not sending mine for exchange now that i fixed the 60% battery cap.
4 weeks? This is not as bad as my friend has it right now.
She has sent an email to the number Smasung provided to her. With all her info and the cellphone info. Tomorrow will be One Week since she sent that email to them. No One has gotten back to her yet.
I don't even think it went though yet
"delivery delayed"
Own31 said:
4 weeks? This is not as bad as my friend has it right now.
She has sent an email to the number Smasung provided to her. With all her info and the cellphone info. Tomorrow will be One Week since she sent that email to them. No One has gotten back to her yet.
I don't even think it went though yet
"delivery delayed"
Click to expand...
Click to collapse
Damn i m lucky then. But the funny thing is i changed my mind i don't want to exchange my n7 for s7 edge unless they start black listing it. I will keep their return box safe for now . I only considered it because of 60% battery cap but that is not an issue anymore.
Msb2017 said:
Damn i m lucky then. But the funny thing is i changed my mind i don't want to exchange my n7 for s7 edge unless they start black listing it. I will keep their return box safe for now . I only considered it because of 60% battery cap but that is not an issue anymore.
Click to expand...
Click to collapse
did you use the same email to get at them? I need to try other option as 1 week is passed and nothing.
Own31 said:
did you use the same email to get at them? I need to try other option as 1 week is passed and nothing.
Click to expand...
Click to collapse
Yes precisely that email. They got bk to me in 2 days just this Friday.
Msb2017 said:
Yes precisely that email. They got bk to me in 2 days just this Friday.
Click to expand...
Click to collapse
alright thx!
note 7 60% battery cap
Msb2017 said:
No they didn't give me any option like that. Yess i hatw the wait times too. I changed my mind i m not sending mine for exchange now that i fixed the 60% battery cap.
Click to expand...
Click to collapse
How did you fix the 60% battery cap??
trini1980 said:
How did you fix the 60% battery cap??
Click to expand...
Click to collapse
I restored to original Rom for my phone in odin nd then used package disabler pro to permanently disable updates.
E-mailed them 4 days ago with all the info they requested in their auto-reply, no reply from Samsung...
Related
Hey guys, I got sucked in with the 6% cashback offer a few weeks back from Expansys, thinking that they would definitely be sending out the SGII on launch day, but at the moment they're saying that the phone 'should' arrive to them in ELEVEN days!
What a joke.
Anyone else going to cancel their Expansys order and go with Clove/Handtec?
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Expansys said:
Dear Customer,
We are glad to announce that the first delivery of Samsung Galaxy S
II devices will be done next Tuesday.
Please have in mind that despite what has been first communicated,
Samsung informs that the Galaxy S II does NOT feature an NFC chip.
If further to this new information you wish to cancel or freeze your
order please contact us.
Kind Regards
Order Processing
eXpansys
Click to expand...
Click to collapse
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
Click to expand...
Click to collapse
Yeah i bet they will be deliverd tuesday, mines with Gum Mobile and they sending them 2mrw for delivery tuesday so sounds like its a few companys doing it.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
Click to expand...
Click to collapse
I got the same email from Expansys France.
It's been about 2 weeks since my first call to the note 7 recall hotline. I've made 4 calls total and finally on my 3rd attempt I was transferred to support in the US. I was given a ticket # and told that I would have a box shipped to me to return the device and should receive confirmation email from ups when the box was otw to me. I was told 10-14 after they receive the device they would issue me a check for $879.00, the retail price of AT&T variant which I have.
A week had passed and I haven't received any box or email so I called back today. Of course I got the outsourced call center again and had to go threw the whole process of explaining the 3rd party sale threw craigslist, giving imei, color, carrier, etc. She pulled up all my information and informed me that the case was still under review and would be escalated to higher ups. I should receive a call soon and please be patient.
At this point I don't know what to believe. Is my box coming, am I under review, and should I even send them my phone. I do know that the original owner is on the next plan and phone is financed but I have dealt with him on a few occasions and trust he pays his bill. I'm just concerned that I send Samsung my N7 and they run imei and it comes back as financed and I get screwed.
Has anyone else purchased the phone threw a 3rd party and successfully returned it? Or is anyone in the process of getting a refund from Samsung in the form of a check and went threw the hotline process. What's you guys return status or thoughts on my situation with phone being financed and me receiving a full refund at retail value?
I use the phone currently on cricket wireless if that makes any difference.
Answer to your question
The short answer is to have the guy you bought it from to take it in and exchange it at a corporate store ( an actual att store) because if you send it in they will run the EMIE and see that it is under contract with at&t and the oridional purchasser will get the purchase canceled off there att next and any money paid including taxes refunded to them. But they can take it in and exchange it for an S7 edge same phone no pen and the difference will be credited back to there next plan. Plus if you switch to an S7 edge they can get a $100.00 bill credit. I know it stinks but that is the only solution I found for the same issue. Also it has to be done at the store of purchase unless it's not a corporate store, in that case you and them or them can go to a corporate store and get it done. Hope that helps you......
mickey3390 said:
The short answer is to have the guy you bought it from to take it in and exchange it at a corporate store ( an actual att store) because if you send it in they will run the EMIE and see that it is under contract with at&t and the oridional purchasser will get the purchase canceled off there att next and any money paid including taxes refunded to them. But they can take it in and exchange it for an S7 edge same phone no pen and the difference will be credited back to there next plan. Plus if you switch to an S7 edge they can get a $100.00 bill credit. I know it stinks but that is the only solution I found for the same issue. Also it has to be done at the store of purchase unless it's not a corporate store, in that case you and them or them can go to a corporate store and get it done. Hope that helps you......
Click to expand...
Click to collapse
I've been offered this option from the seller but unfortunately it's not to my liking lol, I actually traded my financed S7E for an HTC 10 US unlocked, then traded it for the note 7. I feel like I'm going in reverse especially with s8 coming out soon enough. At this point I'm gonna hold out and wait for the call from Samsung and ask them straight up about the whole next plan 3rd party sale and there reimbursement. If all else fails I'll go with him to AT&T and get a V20.
Still using mine for as long as I can.
Sent from the Mars Rover
This link will direct you to the page for pre-ordering the Note 8 if you owned a Note 7 and want a $425 trade-in. This will only work for U.S. customers, and there is an eligibility check.
The eligible devices are:
Note 5
S7
S7 Edge
S5
S6
S6 Edge
S6 Edge +
iPhone 7, 7 Plus, SE, 5, 5S, 6, 6S, 6 Plus, and 6S Plus
Google Pixel/XL
G4
G5
G6
V20
http://www.samsung.com/us/galaxy/note8/Note7Promo/s/Trade-In/
Yep: used it and trading in my iPhone 7+ for $425 discount. My iPhone for the most part just sits in a drawer.
Sent from my Nexus 6P using Tapatalk
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
kevin.hannaway.92 said:
Do your phone have to be paid off?
Sent from my LG-H918 using Tapatalk
Click to expand...
Click to collapse
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
Click to expand...
Click to collapse
I called tmobile and they said they see its only though Samsung site... I'm going to keep calling for a different rep
Sent from my LG-H918 using Tapatalk
Going to be an iPhone 5 or s5 for about $75 and do this. Does it matter if the phone is actually on Verizon or not? Or just a working phone?
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
browning said:
Thanks for sharing! I noticed the unlocked version is less expensive than carrier specific. I've never gone the route of unlocked - does anyone know of advantages/ disadvantages of going this route? I'm assuming the updates would come from Samsung rather than carrier but, again, unlocked is foreign to me. Thanks, in advance!
Click to expand...
Click to collapse
Unlocked meaning you can pop any sim in and it'll work - no carrier bloatware - only samsung's P). No commitments, no contracts.
xbmoyx said:
I have the V20 and it still technically has $476 on the device payments, but I get a $28/month credit on my account which will pay off the device in the next year and a half. I contacted Verizon directly and asked If I can give the phone to a friend or sell it when I buy the Note 8 and they said Yes as long as the phone keeps getting paid for with the $28/month credit.
Click to expand...
Click to collapse
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Click to expand...
Click to collapse
Do you straight out them these payments or are you getting a monthly credit from Verizon that will pay off your device like I am? I came over from Sprint back in February when they revealed the unlimited plans and it was a promotion where I traded in my Galaxy S7 Edge and I got the LG v20 for free with a monthly $28 credit that will eventually pay off the phone. Yes I did multiple chats online and in my case, I can swap out my line with the Note 8 and still get the account credits. I even asked if I could "lend my phone to a friend" and they could use the V20 on their account (I'll be sending it to Samsung to fulfill the $425 off obviously) and he said yes that's not a problem because the installment plans don't put locks on the phones. Here's some text of a chat I had earlier.
Verizon
To give you a reference that your device payment credit will continue please keep this agreement number: XXXXXXXXX. This agreement is based on the active line where you device was linked to. Now, just as long as the line is active, regardless you'll use a different device and just as long you will not pay off the DPA (device payment agreement), the credit will continue.
You
Thank you! I have a few more questions.
Verizon
Yes, what questions do you still have while you have me?
You
Can I lend the LG V20 to a friend of mine, since I will no longer be using it?
You
And he can use it on his account?
Verizon
Yes absolutely he can use it on his own account. As long as the device payment will be fulfilled in 24 months, there will be no problem.
Verizon
Yes you are correct
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
NICE!
i called in a few times before i got someone who helped me but eventually i was able to get verizon to allow me to use my smartwatch line to upgrade to the note 8 and once i receive the phone i will return the pixel xl and they will cancel out any left over payments then transfer my note 8 to my actual line
busventinc said:
What sucks is I had to give back my note 7 twice and I am using a note 3 there not going to give me anything for it lol
Sent from my SM-N900P using XDA-Developers Legacy app
Click to expand...
Click to collapse
They can give you $425. They told me to place the order and then give them a call and provide them your order them. They will note the order that you will be sending a note 3. As a precaution I paid with my Amex so if they try to screw me I will file a dispute. I'm not going to trade in my S8 Plus
Sent from my SM-G955U using Tapatalk
I wonder how I could dispute an issue with Samsung financing...I wanted the 0% instead of my 10% credit card. I don't think they will have issues unless the trade in is in poor condition.
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
BlakMajick said:
I hope you got that in writing. I was told I would have to pay my device off completely before I was able to upgrade. Here is the copy/paste of the chat:
Chat with us again if you have more questions or sign in to My Verizon to make updates to your account.
Your chat recap
Reference number:
726585455370932013
Chatted on 08/24/2017 at 15:09:38
Verizon
Hi! How can I help you today?
You
I want to know if the previous Note 7 owners who were forced to turn in their phones for other phones will be allowed to upgrade to the Note 8.
Verizon
Welcome to Verizon Wireless Sales chat! With whom do I have the pleasure of chatting today?
You
Stephen
Verizon
It's very nice to meet you, Stephen!
Verizon
Any customer can upgrade to the new Note 8!
You
We were told that if we turned in our Note 7 after the whole exploding battery incident that we would be allowed to upgrade when the new one came out. Is that going to be honored?
Verizon
There shouldn't be any issue!
Verizon
Do I have permission to access your account so that I can better assist you?
You
Yes
Verizon
Which line are we wanting to upgrade?
You
(Blanked by me)
Verizon
You are definitely eligible to get the Note 8 however you still have 17 payments left on the current phone.
Verizon
That would go the same as if you still had the Note 7 on your account.
Verizon
You would have to pay off that balance in order to get a new phone.
You
I know that. They told us that wouldnt affect us and they would waive that. So in other wor4ds Verizon lied again. They told us we wouldnt have to do that. I guess I will be changing carriers since I cant trust Verizon to keep their word.
You
I didnt change phones by choice. I was forced by your company to do so. I was assured by verizon that Note 7 owners would be upgraded at no penalty when the Note 8 came out. So you company lied again.
You
As long as we got another Samsung phone we would be able to upgrade at no penalty to us.
You
This is beyond messed up. Now I am stuck with a phone I never wanted in the first place and cant get rid of it.
Verizon
Stephen, you may of very well been told this. Did you hear this over the phone or in store?
Verizon
I want to guide you to the right place to get this information!
You
Over the phone from a Verizon rep
Verizon
Let me grab you the number to our Customer Care Specialist to assist with this issue okay?
You
When Verizon bricked my note 7 to force me to turn it in.
Verizon
Note 7 from all over the world had to be turned in for the safety of citizens!
You
They even released a press release stating the same thing!
You
Yeah thats bull****. My phone was never at risk to explode. Never even got warm.
You
Only 35 worldwide exploded and they were all in Korea. None in the US. The oneshere were found to be fraud.
Verizon
I understand you are frustrated. Everyone had to do the same thing!
Verizon
Let me get you that number so you can get in touch with someone who can help.
Verizon
Or I can transfer you here in chat, how does that sound?
You
just give me the number. I need a break from dealing iwth you guys.
Verizon
1-800-922-0204!
You
Thank you.
Click to expand...
Click to collapse
I got the deal you wanted, let me give you some advice.
It's about three things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it half price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
furfmonkey said:
after 6 phone calls (2 on hold hangups by customer service) 2 calls to samsung and one back to finally a person with a brain in their head, verizon is sending my a note 8 and paying my $264 balance on my s7edge i am also getting the 50% off on the note 8 so my monthly will be getting a $20 credit off each month
2 hrs work but worth it
Click to expand...
Click to collapse
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
serusaert said:
btw, there are folks buying note 7's for 300-400 on craigslist. apparently, samsung is quietly buying them back. i'm meeting a guy in a place with cameras tomorrow to sell mine for 380.
i kept mine - i said bugger off to all those stupid letters and boxes.
and for all those folks who told me i was wrong for ignoring the harassing letters from verizon/samsung: pffft!
i have been using it as a really cool wifi tablet and now it's become my personal trade-in program for the note 8 i just pre-ordered from best buy.
Click to expand...
Click to collapse
Now that's a shame! I too ignored everybody and kept my Note 7, it takes a full charge thanks to software blocking the charging update that makes it a brick. Also, as predicted, T-Mobile was not able to cut us off if you were paying your bill, so I've had full service this whole time. I, however, won't be selling this to anyone, it's going back to Samsung for a full refund! There is no expiration date on that recall! That's $850.00+ and use of a free phone for a whole year! I'll use an iPhone 5 to get the Note 7 owners discount.
neyenlives said:
I got the deal you wanted, let me give you some advice.
It's about two things. One, don't use chat. Chat is impersonal and doesn't allow you to convey appropriate tone. Two, don't get rude or verbally aggressive. Three, you need a strong account. By that I mean like I have been toting a 250-350 monthly bill with Verizon for over 8 years with a good payment history as well.
After a good hour on the phone, and being told multiple times that I would have to pay off the 500 bucks still owed on the S7Edge I never wanted... and politely explaining that I needed someone to speak to that can work outside the usual box of rules they work within.... I finally got transferred to a supervisor who looked at the account, and said okay, I can make this right. He forced the contract as paid in full which pushed that 500 bucks onto my bill, then immediately went in and issued a credit for the same amount. This made my S7Edge paid for in full so I could not only upgrade early but get the same promotion as every Joe off the street that never went through 5 phones during the Note 7 fiasco. So I got it had price still like everyone else. It will be here tomorrow.
That was the kicker I think. I simply explained that if they had A. returned my old paid for Nexus 6 to me (which they said they couldn't do) or if I had the Note 7 still (which had the annual upgrade available), they would have exchanged it for a Note 8 right away no questions asked. So I simply said, I just wanted them to honor the annual upgrade I was entitled to beginning August 2016 when I agreed to purchase the preordered Note 7. They didn't have to pay off the 500 bucks on the S7Edge. But I promise you my approach combined with my logic and my account strength made it happen.
They even added 12gb to our data plan. The supervisor also personally called me the next day to confirm the transaction went smoothly and to be sure I was happy. I have never received that level of customer service from any company. It was truly refreshing.
---------- Post added at 01:13 PM ---------- Previous post was at 01:03 PM ----------
They offered me the same deal initially, to pay half the remaining balance on my S7Edge. I said no thank you and called back and started over again with someone else who sent me to a supervisor who paid off my phone in full, all 500 bucks... .
Click to expand...
Click to collapse
After this I waited until the next day an called. I told the nice young lady what the situation was and she put me on hold. She came back and told me that I would still have to pay off the phone. I told her that would not be financially feasible because I owed $586 on that phone and I pay $521 a month on my bill every month (Have Me. my mom, my son and my wife on my account plus a few other devices). I told her that if I would be required to do that then I would explore my options of going to another company and having them pay off all of my stuff and then I would only have to worry about getting the phone. She put me on hold again for about 7 minutes and when she came back she told me that they were going to pay off the remainder of my phone. Problem solved.
Can people check if this is the case for them. My note 8 arrived with a sealed tab but these numbers shouldn't differ. Had a chat with Samsung online chat and they'll get back to me Monday apparently.
Purchased from Samsung UK. Very suspect
Mine have matched for every device I've ever purchased.
Gary02468 said:
Mine have matched for every device I've ever purchased.
Click to expand...
Click to collapse
You purchased note 8? If so from where?
Yes mine have anyways matched. Till this note 8 purchase. Want to claim free gift also but which of my imei numbers do I use lol
lawtq said:
You purchased note 8? If so from where?
Click to expand...
Click to collapse
Yes. T-Mobile pre-order.
Just checked, both of mine matched, also purchased from Samsung UK.
I would give Samsung a call.
Ryya said:
Just checked, both of mine matched, also purchased from Samsung UK.
I would give Samsung a call.
Click to expand...
Click to collapse
Thanks for checking. I've told them
Mine matched as well TMobile Note 8 purchased direct from Samsung US.
Could be an error in the factory where they put the phone in a box for a different Note8. Does the IMEI sticker on the back of the phone match the one on the box or the one in system settings?
harveydent said:
Mine matched as well TMobile Note 8 purchased direct from Samsung US.
Could be an error in the factory where they put the phone in a box for a different Note8. Does the IMEI sticker on the back of the phone match the one on the box or the one in system settings?
Click to expand...
Click to collapse
Sticker on phone matches box. Must be error. But it'll affect me badly if I need anything from Samsung. They'll think I'm being devious.
Has to be exchanged though there's nothing wrong with it. Pity. This unit giving me this battery life. 5hrs sot with 40% left. Not bad. All on 4g too. New one will give me worse battery life and pink screen lol
lawtq said:
Sticker on phone matches box. Must be error. But it'll affect me badly if I need anything from Samsung. They'll think I'm being devious.
Has to be exchanged though there's nothing wrong with it. Pity. This unit giving me this battery life. 5hrs sot with 40% left. Not bad. All on 4g too. New one will give me worse battery life and pink screen lol
Click to expand...
Click to collapse
It's up to you if you want to keep it, most people throw away their box after getting the phone, so if the only problem is the box, you can just say you threw it away. It's your decision if you want to send your phone back because there was something wrong with a cardboard box. The only problem would be if you're still in the return period and ask for a refund or exchange. In those cases usually they ask for everything back.
harveydent said:
It's up to you if you want to keep it, most people throw away their box after getting the phone, so if the only problem is the box, you can just say you threw it away. It's your decision if you want to send your phone back because there was something wrong with a cardboard box. The only problem would be if you're still in the return period and ask for a refund or exchange. In those cases usually they ask for everything back.
Click to expand...
Click to collapse
As someone who always keeps the box, for potential future sales, i thought most people keep their boxes.
But regarding the return you're right, it's a headache, due to the device lottery. This one's ok. I'd ideally like written acknowledgement they sent me mismatch imei info so I can use that in any warranty claim. Or send me a box with the same imei as is in the software lol. Case closed.
None of the above will be done for be I'm sure lol. I really just want them to know, so I get no bs in the future.
What imei is on the Receipt? That is what matters
lawtq said:
As someone who always keeps the box, for potential future sales, i thought most people keep their boxes.
But regarding the return you're right, it's a headache, due to the device lottery. This one's ok. I'd ideally like written acknowledgement they sent me mismatch imei info so I can use that in any warranty claim. Or send me a box with the same imei as is in the software lol. Case closed.
None of the above will be done for be I'm sure lol. I really just want them to know, so I get no bs in the future.
Click to expand...
Click to collapse
As long as your IMEI matches that of the one on your account with the actual device, That box won't matter.
I don't think most people throw away their boxes. It matters if the sticker on the box matches the phone, especially if you are buying from a third party.
Sent from my SM-N950U1 using Tapatalk
lawtq said:
Can people check if this is the case for them. My note 8 arrived with a sealed tab but these numbers shouldn't differ. Had a chat with Samsung online chat and they'll get back to me Monday apparently.
Purchased from Samsung UK. Very suspect
Click to expand...
Click to collapse
Did you manage to get this resolved lawtq?
The same thing (same phone, same mismatch, direct from Samsung UK) has just happened to me. I've also flagged it to the store and am now awaiting their response. I'm assuming they are going to want me to return it but we'll see.
It's definitely a factory issue though. The box was properly sealed and it's pure luck that I thought to check the IMEI.
Exitramp said:
Did you manage to get this resolved lawtq?
The same thing (same phone, same mismatch, direct from Samsung UK) has just happened to me. I've also flagged it to the store and am now awaiting their response. I'm assuming they are going to want me to return it but we'll see.
It's definitely a factory issue though. The box was properly sealed and it's pure luck that I thought to check the IMEI.
Click to expand...
Click to collapse
Nothing. I want an exchange. I don't want any rubbish down the line. I'll ring them now, emails have proved useless so far. The customer service so far very unimpressive.
Keep us posted on your developments too! Please
Ok so an email to Samsung 9 days ago proved pointless.
Just rang them, they've arranged uk mail courier to pick phone up tomorrow for exchange with tracking. I'll get exchange a few days later after they process the return (inconvenient). Can't I go into store and just exchange? No, as I purchased online. Grr
So if anyone wants slow service, email Samsung
lawtq said:
Nothing. I want an exchange. I don't want any rubbish down the line. I'll ring them now, emails have proved useless so far. The customer service so far very unimpressive.
Keep us posted on your developments too! Please
Click to expand...
Click to collapse
I raised the issue by phone on Friday but they then wanted to switch to emails for the subsequent responses. I've just sent off a request for an update and if I don't get one by tomorrow I'll call and get it resolved directly.
The need to send your device back before they'll supply a new one is an inconvenience I could do without though especially as this is a glorious phone. I can't imagine I'll manage to persuade them to do any different for me though.
Keep me updated on how you get on as well.
you guys should compare IMEIs, maybe you have each other's boxes
harveydent said:
you guys should compare IMEIs, maybe you have each other's boxes
Click to expand...
Click to collapse
No point. Samsung still has to be the ones who fix this anyway and never goes to give out your imei. And the pickup didn't happen. Expected from UK mail tbh. They will never be dpd
After enquiring why the pickup didn't happen I was given some made up reason by the Samsung rep. UK mail say the phone was refused pickup. Unreal. I'm just returning, can't give these people my money. Lol
Well, I read about trade in problems but didn't think it would happen to me. I traded in my iPhone 7 Plus at samsung.com for $300 and just got word that it hasn't been accepted because either it won't turn on or I didn't reset the device. I have video evidence of the device turning on to original factory condition, but I do NOT want to deal with this! The worst part about all this is that they received the device over a month ago, and now they're telling me it won't turn on? What did they do with it for the last month?
Anyway, just wanted to rant for a second. In the long run, it isn't a huge deal, but I will absolutely never buy from Samsung again. I may even get rid of my s10 and keep my iPhone 7 that they send back, assuming it is still in the condition I sent it in.
Edit: Samsung has reexamined the phone I sent in and has now approved my trade-in. Glad that's over!
That's ridiculous. Samsung doesn't know how to run a trade in program.
Sent from my Galaxy Note8
mhill1986 said:
Well, I read about the cases but didn't think it would happen to me. I traded in my iPhone 7 Plus at samsung.com for $300 and just got word that it hasn't been accepted because either it won't turn on or I didn't reset the device. I have video evidence of the device turning on to original factory condition, but I do NOT want to deal with this! The worst part about all this is that they received the device over a month ago, and now they're telling me it won't turn on? What did they do with it for the last month?
Anyway, just wanted to rant for a second. In the long run, it isn't a huge deal, but I will absolutely never buy from Samsung again. I may even get rid of my s10 and keep my iPhone 7 that they send back, assuming it is still in the condition I sent it in.
Click to expand...
Click to collapse
When me and my friend ordered S8 couple of years ago and traded in a device...before long, many users were not happy about this whole trade-in process. Some people's devices were accepted and others didn't. So our first trade-in process took about a month before Samsung sent us an email accepting our phones, we were of course happy. Samsung should normally appraise trade in device within 2 weeks, but when it takes longer, than it isn't fun. This is the only time it took 4 weeks of waiting. After that I bought few S9 devices in 2018, but in different time and all of the trade in phones were accepted within 2 weeks. I believe what happens is that Samsung or the third party company gets overwhelmed with orders/trade in devices. I wonder how long the test procedure lasts...minutes/hours or days. If few minutes, then there should be no error on their part.
Do you remember when after resetting the phone you turned it off or it was still on? I am just curious to find out if battery ran out of power and if it took them a month to look at your trade in, so maybe battery depleted a bit more and needed more time to be plugged in before turning on.
Charkatak said:
When me and my friend ordered S8 couple of years ago and traded in a device...before long, many users were not happy about this whole trade-in process. Some people's devices were accepted and others didn't. So our first trade-in process took about a month before Samsung sent us an email accepting our phones, we were of course happy. Samsung should normally appraise trade in device within 2 weeks, but when it takes longer, than it isn't fun. This is the only time it took 4 weeks of waiting. After that I bought few S9 devices in 2018, but in different time and all of the trade in phones were accepted within 2 weeks. I believe what happens is that Samsung or the third party company gets overwhelmed with orders/trade in devices. I wonder how long the test procedure lasts...minutes/hours or days. If few minutes, then there should be no error on their part.
Do you remember when after resetting the phone you turned it off or it was still on? I am just curious to find out if battery ran out of power and if it took them a month to look at your trade in, so maybe battery depleted a bit more and needed more time to be plugged in before turning on.
Click to expand...
Click to collapse
In the video I took before sending in the device, I power it up, let it load to the "choose your language" screen, then power it off. It's a tough situation both for me and Samsung because while I understand they can't accept non working devices, I know it was working when I sent it in over a month ago.
They told me to send them the video I took of the device powering on. We'll see what happens.
mhill1986 said:
In the video I took before sending in the device, I power it up, let it load to the "choose your language" screen, then power it off. It's a tough situation both for me and Samsung because while I understand they can't accept non working devices, I know it was working when I sent it in over a month ago.
They told me to send them the video I took of the device powering on. We'll see what happens.
Click to expand...
Click to collapse
You can ask them to re-evaluate the phone again and that may give better results. That is what people were doing when their phones weren't accepted. They called Samsung, asked for a manager(if things didn't get resolved properly), explained the situation, gave pictures/videos and then managers/staff would try to do an appraisal again. Hope it works out for you. Yesterday I ordered S10e and picked iPhone 7 as a trade in device myself
Since Samsung never sees these phones during the inspection process you have to wonder what employee skill level Ingram Micro uses to inspect these phones. LOL, for all we know they're using part-time high school kids. Of course it's Ingram Micro in the US, but I'd imagine they use a contractor in other countries also.
Tel864 said:
Since Samsung never sees these phones during the inspection process you have to wonder what employee skill level Ingram Micro uses to inspect these phones. LOL, for all we know they're using part-time high school kids. Of course it's Ingram Micro in the US, but I'd imagine they use a contractor in other countries also.
Click to expand...
Click to collapse
Samsung is probably sending/selling trade-ins to some third party company that they have a contract with. I hope Samsung does understand that they don't need any more scandal after the Note 7 issues + in 2017 similar trade in issues that way too many users had.
mhill1986 said:
In the video I took before sending in the device, I power it up, let it load to the "choose your language" screen, then power it off. It's a tough situation both for me and Samsung because while I understand they can't accept non working devices, I know it was working when I sent it in over a month ago.
They told me to send them the video I took of the device powering on. We'll see what happens.
Click to expand...
Click to collapse
Any update on your trade in case?
Charkatak said:
Any update on your trade in case?
Click to expand...
Click to collapse
Yes, thank you. I called Samsung support and was encouraged to send an email with my video attached. I did so and told them in detail exactly what had happened--how I had sent in a working, factory-reset phone but had received an email saying that my phone wouldn't power on and was not factory reset.
Customer support promptly emailed me back saying, it says here that your phone was rejected because it won't power on and was not factory reset.
I emailed back saying, "Did you even read my email? You just told me exactly what I told you." And I explained my issue again.
They emailed me back saying they would check the phone again, and that they would not charge me in the meantime.
Edit: I edited this post to say that Samsung is not charging me while they recheck my iPhone. I initially thought they were do to some confusing wording in their email.
Now I'm waiting for them to check the phone again. We shall see.
Bummer, keep the pressure on lost Samsung support
mhill1986 said:
Yes, thank you. I called Samsung support and was encouraged to send an email with my video attached. I did so and told them in detail exactly what had happened--how I had sent in a working, factory-reset phone but had received an email saying that my phone wouldn't power on and was not factory reset.
Customer support promptly emailed me back saying, it says here that your phone was rejected because it won't power on and was not factory reset.
I emailed back saying, "Did you even read my email? You just told me exactly what I told you." And I explained my issue again.
They emailed me back saying they would check the phone again, but that I would be charged in the meantime.
Now I'm waiting for them to check the phone again. We shall see.
Click to expand...
Click to collapse
I recently purchased S10e and picked to trade in my iPhone 7. I already got the phone and on Monday my trade-in will be mailed.
mhill1986 said:
Yes, thank you. I called Samsung support and was encouraged to send an email with my video attached. I did so and told them in detail exactly what had happened--how I had sent in a working, factory-reset phone but had received an email saying that my phone wouldn't power on and was not factory reset.
Customer support promptly emailed me back saying, it says here that your phone was rejected because it won't power on and was not factory reset.
I emailed back saying, "Did you even read my email? You just told me exactly what I told you." And I explained my issue again.
They emailed me back saying they would check the phone again, but that I would be charged in the meantime.
Now I'm waiting for them to check the phone again. We shall see.
Click to expand...
Click to collapse
This is crazy, I have traded in my S7, S8 and S9 and have never had an issue but I did start taking pictures of the phone powered up just in case this happens to me.
I sincerely hope that they refund your money promptly and we should all send in complaints if they don't.
I am seriously considering going with the next Pixel due to this issue (and the slow updates)...of course Google has it's service issues too.
You would think Samsung would treat repeat customers better?
Keep us updated, please.
Good luck...
Sent from my SM-G973U1 using Tapatalk
maddie01 said:
This is crazy, I have traded in my S7, S8 and S9 and have never had an issue but I did start taking pictures of the phone powered up just in case this happens to me.
I sincerely hope that they refund your money promptly and we should all send in complaints if they don't.
I am seriously considering going with the next Pixel due to this issue (and the slow updates)...of course Google has it's service issues too.
You would think Samsung would treat repeat customers better?
Keep us updated, please.
Good luck...
Click to expand...
Click to collapse
I just checked the email again, and it actually looks like they are not charging me yet, at least until they get the chance to recheck my iPhone. I misunderstood the email; the wording was very strange because it was written by somebody who doesn't speak English as their first language. I don't mean that disparagingly--it just had some really strange wording.
Samsung support is one of the worse support I ever seen.
I had issues buying my S10e online and no one could solve or tell me why my order were being canceled if all my information and credit cards were correct. Was a real pain. I just didn't gave up because I refuse to use apple Iphone and I'd like to keep using Samsung Pay. I tried support over phone, chat and email. Their support just keep talking the same scripts and looks they don't read your email, chat or pay attention or listen/understand to what you talk. English isn't my first language and I don't feel comfortable to criticize any other no english speaker and I don't expect perfection neither. However their accent are extremely difficult to understand and sometimes we can feel they didn't understand you completely. It looks like you're talking with robots. And if you insist to talk with a manager or high level support they keep you waiting on the telephone giving you the excuse the manager is busy helping other clients until you give up. I waited more than 30 min trying to talk with one.
Terrible support. Definitely a shame. Hope some high employee could see those bad review popping up here and there and take serious steps to attend their clients better...
I'm happy to report that Samsung reexamined my iPhone and has now accepted my trade-in. While it wasn't the smoothest process, at least it ended well.
mhill1986 said:
I'm happy to report that Samsung reexamined my iPhone and has now accepted my trade-in. While it wasn't the smoothest process, at least it ended well.
Click to expand...
Click to collapse
Good deal, it most likely was finally examined by someone from Samsung and not some part-time contract worker.
mhill1986 said:
I'm happy to report that Samsung reexamined my iPhone and has now accepted my trade-in. While it wasn't the smoothest process, at least it ended well.
Click to expand...
Click to collapse
Nice, happy for you!
By the way, yesterday I did receive email from Samsung about my recent trade in as well, which was accepted successfully. This will be my 4th phone that I have traded in within 3 years
Good to see that they have at least a return option. They didn't before.
Sent from my SM-G975U using Tapatalk
I trade in my s8 recently, I flashed the most recent firmware before sending and removed twrp, root and sent it to them, a week later the email me that it was accepted but a few hours later they sent me another email saying there was a problem: "software corrupted knox1". They asked me to pay £100 in excess for the repair
garciarivan said:
I trade in my s8 recently, I flashed the most recent firmware before sending and removed twrp, root and sent it to them, a week later the email me that it was accepted but a few hours later they sent me another email saying there was a problem: "software corrupted knox1". They asked me to pay £100 in excess for the repair
Click to expand...
Click to collapse
But that's fair because you rooted the device.
Sent from my Galaxy Note8