RN3P Kenzo - Lot of random reboots and app crashes - possible a hardware problem - Xiaomi Redmi Note 3 Questions & Answers

Hello!
I recently bought a Snapdragon Redmi (kenzo), it came with a chinese version of MIUI and on the first setup it already started to show some problems: when I try to connect to my google account it suddently rebooted. After some tries and reboots and worked but on day by day usage I continue to have random reboots and apps crashing.
I already updated to other miui versions, CM13, CM14 and some others roms and kernels, flashed with diferent TWRP versions, in all of them I got the same problem.
I think it's also not related to hard usage, because the problem appear when I open what's app, facebook, a lot of times with swiftkey. And I can open some heavy games without problems.
Also, sometimes it reboot and get stuck on a bootloop, when this happen, a backup restore or dirty flash wont solve the bootloop and I always need to go on TWRP, do a factory reset and flash the rom again.
I think the explain it's a hardware defect...
There are any other thing I can try to solve it?

Try flashing fastboot ROM if you didnt yet

Denis:) said:
Try flashing fastboot ROM if you didnt yet
Click to expand...
Click to collapse
I already tried once with miui, but I can try again with other ROM. Which one do you sugest?

You can only flash MIUI fastboot ROM via MiFlash, not possible to flash other...it must be a hw problem if you encounter that on every ROM...

Try flashing the developer ROM. Or look for similar issues on MiUi forum. Those guys will surely help you out!
Hit Thanks if I Helped You!
Regards,
PoseidonKing

software problem not hardware, flash fastboot rom

any news with that issue?
cause of what i understood , there is a bug hardware isuue with Charging Controller on Xiaomi Redmi Note 3 pro ,
and hardware must be repaired....

iTaisHi said:
any news with that issue?
cause of what i understood , there is a bug hardware isuue with Charging Controller on Xiaomi Redmi Note 3 pro ,
and hardware must be repaired....
Click to expand...
Click to collapse
I sent the phone back to the store and they will refund me.

pituca292 said:
I sent the phone back to the store and they will refund me.
Click to expand...
Click to collapse
thanks pituca292,
i thing that would be no option for me,
i bought the device abroad, would be not economic for me to return it.
very strange what happening to my device.
reboots stopped (have no idea of what reason : recharge again from 5% battery, get into test mode (push 3 button for 10 sec': vol+, vol-, power).
but now other issue showed up : very lots of screen glitches, can use the phone like this, like some bad soldering inside.
first time i got into test mode, there were also screen glitches,
but now, whenever i get into test mode, downloading mode or the 3rd mode (with phone and cable picture), there is not glitchs at all,.
but after phone is starting - lots of screen glitches !!
i am lost

Related

Z2 rooted and custom rom crashes often

Hello,
at start I have to apologize for my worse english; haven`t written and spoken it for years.
I have an Z2 and rooted it a few weeks ago; after that I installed Cyanogenmod Recovery.
I`ve tried a few Custom Roms but the problem is always the same: It crashes after some time, when I am trying to start an App.
Mostly Ingress and Google Maps. Often they work fine, like 4-6 times, they start without any issues.
But one time it crashes.
It restarts instantly and often tells me I dont have a simcard or it disables the Bluetooth-Connection.
The only possibility is to restart it and after that it works fine... for a few hours till I try to restart an app.
Sometimes it hangs itself up in a boot loop and i have to use Power + Vol Down to get into Cyanogenmod Recovery, but after that the restart takes up to 15 minutes because he calibrates all the apps.
It seems that the problem doesn`t happen when I am using Wlan.
Everything else works fine, no problems, but it is really annoying.
Any ideas?
Please? I have no clue and its really annoying. :crying:
-WTF- said:
Please? I have no clue and its really annoying. :crying:
Click to expand...
Click to collapse
1. cyanogenmod recovery is sh*tty
2. install a pre-rooted stock rom or a modified one like eXistenZ Premium, MoonWalker epidemic or PureX
never had such issues with these roms
Yeah, i know its ****ty, but i cant enter the bootloader anymore; it always starts the recovery. So i cant remove it.
The other problem is, that i tried 4 different roms and the problem seems to appear in every rom.
So it seems to depend on something else.
I'm having the same exact issue except that I don't get into bootloops
Mohaned98 said:
I'm having the same exact issue except that I don't get into bootloops
Click to expand...
Click to collapse
The bootloops seems to appear only under Ressurection Remix; i've installed CM again and they didnt happen anymore.
But the problem, that it crashes and after a restart often didnt find my SIM, is still there...
I don't know about RR rom as I haven't tried it but I'm getting the reboots on CM

[HELP] Phone reboot every 5-10 seconds (Kenzo)

I encountered this problem about 2 weeks ago
I have flash every ROM (Official, MIUI based custom ROM, and AOSP) including in fastboot mode
and only CM12.1, CM13 and RR survived from random reboot
I won't use both CM13 and RR because its RIL
Now i used CM12, but I have super fast draining battery
My phone will die, even in standby, because Android OS and System used battery more than SOT
When I checked it, the CPU always stay awake and won't enter deep sleep, so my phone always went heating even in standby (screen turned off)
The only problem I would fix is the random reboot issue when I used MIUI and other Custom ROM I had mention above
This is driving me crazy. Does it hardware problem or something?
If not, how to fix fast draining battery from CM12.1?
Sorry for my bad english
putrairlangga said:
I encountered this problem about 2 weeks ago
I have flash every ROM (Official, MIUI based custom ROM, and AOSP) including in fastboot mode
and only CM12.1, CM13 and RR survived from random reboot
I won't use both CM13 and RR because its RIL
Now i used CM12, but I have super fast draining battery
My phone will die, even in standby, because Android OS and System used battery more than SOT
When I checked it, the CPU always stay awake and won't enter deep sleep, so my phone always went heating even in standby (screen turned off)
The only problem I would fix is the random reboot issue when I used MIUI and other Custom ROM I had mention above
This is driving me crazy. Does it hardware problem or something?
If not, how to fix fast draining battery from CM12.1?
Sorry for my bad english
Click to expand...
Click to collapse
hello I would like to know if you solved because I have a very similar problem to your......
If it's down to some ROMs being a WIP then perhaps the best option is to go back to stock?
Sent from my Redmi Note 3 using XDA-Developers mobile app
samanderson said:
If it's down to some ROMs being a WIP then perhaps the best option is to go back to stock?
Sent from my Redmi Note 3 using XDA-Developers mobile app
Click to expand...
Click to collapse
the problem is only present in rom stock because it seems to work just a core of 6 and do not know how to solve
HydroAG said:
hello I would like to know if you solved because I have a very similar problem to your......
Click to expand...
Click to collapse
No, I haven't have you?
samanderson said:
If it's down to some ROMs being a WIP then perhaps the best option is to go back to stock?
Click to expand...
Click to collapse
I just tried Flash Official ROM via Fastboot (MiFlash) but my problem still exist like I mentioned above
HydroAG said:
the problem is only present in rom stock because it seems to work just a core of 6 and do not know how to solve
Click to expand...
Click to collapse
but why it didn't happen before?
I often wipe and flash my device, does it caused the problem?
Hi, i'm having the same issue as yours, have you try to send for repair? Xiaomi centre at my place refuse to repair it as mine from china set, any luck at your place?
Edit- mine was unlocked officially, don't think it related to this issue as it was working without any problem previously,the last thing i did before this happened was making a call in lte before it turned off suddenly, then heat up a lot and keep on rebooting,
asared89 said:
Hi, i'm having the same issue as yours, have you try to send for repair? Xiaomi centre at my place refuse to repair it as mine from china set, any luck at your place?
Edit- mine was unlocked officially, don't think it related to this issue as it was working without any problem previously,the last thing i did before this happened was making a call in lte before it turned off suddenly, then heat up a lot and keep on rebooting,
Click to expand...
Click to collapse
No I could not solve, even to me has happened after a call was 7.2 on global you?
I live in Italy therefore it is difficult to send it to a service center
HydroAG said:
No I could not solve, even to me has happened after a call was 7.2 on global you?
I live in Italy therefore it is difficult to send it to a service center
Click to expand...
Click to collapse
I'm on aosp when this happened, maybe it is hardware related,
Will try to send it to repair shop nearby and hope they can do something about it, it's only a month and now it's completely unusable, maybe just a bad lemon unit
Same problem here...I bought this phone from China and it worked fine for 10 days...Suddenly it begun to rebooting every 20-30 seconds, i can't do anything in the phone...
I managed to flash it with other roms and the problem remains...
I am absolutly disgraced for this....I loved this phone, it lasted only ten days....
Rofellos_Chile said:
Same problem here...I bought this phone from China and it worked fine for 10 days...Suddenly it begun to rebooting every 20-30 seconds, i can't do anything in the phone...
I managed to flash it with other roms and the problem remains...
I am absolutly disgraced for this....I loved this phone, it lasted only ten days....
Click to expand...
Click to collapse
where did you buy it?
xGiorgos said:
where did you buy it?
Click to expand...
Click to collapse
Goldway store, aliexpress...I am still in the protection period so i think it won't be difficult to obtaining a refund...But still i prefer to fix it...
I think is a hardware problem though...i think it has something to do with the energy or temperature managment or circuitry...
Rofellos_Chile said:
Goldway store, aliexpress...I am still in the protection period so i think it won't be difficult to obtaining a refund...But still i prefer to fix it...
I think is a hardware problem though...i think it has something to do with the energy or temperature managment or circuitry...
Click to expand...
Click to collapse
Should be hardware problem and there's nothing we could do i guess, there's a few people affected already.. problem with this model and we're the first.. so sad. Luckily my nexus 5 still going strong despite the screen shattered, even can see the circuit inside, showed the difference between brands quality.
Did someone with this problem can Instal CM13 ROM with fingerprint compatible?
because mine always stuck in Mi Logo and then can't enter TWRP until it re-unlocked and back to MIUI with Mi flash to able flash TWRP)
If not flash fastboot MIUI, the TWRP can't be installed even the phone have unlocked
WTH is going on with my phone
putrairlangga said:
Did someone with this problem can Instal CM13 ROM with fingerprint compatible?
because mine always stuck in Mi Logo and then can't enter TWRP until it re-unlocked and back to MIUI with Mi flash to able flash TWRP)
If not flash fastboot MIUI, the TWRP can't be installed even the phone have unlocked
WTH is going on with my phone
Click to expand...
Click to collapse
It is almost ending its lifespan, I presume.
Unlock, twrp and flash cm. if all else fails, go to Service Center
Sent from my Unlocked kenzo, the power unleashed
any news with that issue?
cause of what i understood , there is a bug hardware isuue with Charging Controller on Xiaomi Redmi Note 3 pro ,
and hardware must be repaired....
Try flashing global stable through MiFlash and tick the option flash all or equivalent.
Ivanlai said:
Try flashing global stable through MiFlash and tick the option flash all or equivalent.
Click to expand...
Click to collapse
Thanks Ivanlai,
What Exactly do you mean by your answer?
did you had this Problem on your Xiaomi Device?
had you manage succesfuly solving it?
my device is new and i dont want to do something that will harm the Warrenty.
I haven't had this situation exactly, but the reason I said to tick flash all is because I have bricked and bootlooped my device before.
By ticking the flash all option, it reduces the risk of some remnants of the previous ROM causing conflict.
Also, I tried several different global stable ROMs before I successfully unbricked my device.
As for warranty, I remember someone mentioning that a xiaomi customer service operator emailed them saying that rooting and flashing custom ROM would not void the warranty, but I would email them again on this issue just to make sure.
Ivanlai said:
Try flashing global stable through MiFlash and tick the option flash all or equivalent.
Click to expand...
Click to collapse
Ivanlai said:
I haven't had this situation exactly, but the reason I said to tick flash all is because I have bricked and bootlooped my device before.
By ticking the flash all option, it reduces the risk of some remnants of the previous ROM causing conflict.
Also, I tried several different global stable ROMs before I successfully unbricked my device.
As for warranty, I remember someone mentioning that a xiaomi customer service operator emailed them saying that rooting and flashing custom ROM would not void the warranty, but I would email them again on this issue just to make sure.
Click to expand...
Click to collapse
Thanks Ivanlai,
very strange what happening to my device.
reboots stopped (have no idea of what reason : recharge again from 5% battery, get into test mode (push 3 button for 10 sec': vol+, vol-, power).
but now other issue showed up : very lots of screen glitches, can use the phone like this, like some bad soldering inside.
first time i got into test mode, there were also screen glitches,
but now, whenever i get into test mode, downloading mode or the 3rd mode (with phone and cable picture), there is not glitchs at all,.
but after phone is starting - lots of screen glitches !!
i am lost
I also bought my Redmi 4 Prime from goldway store, do you know what is their return policy like?

Battery shows negative value

Hello guys,
I've recently bought a Redmi Note 3 Pro (3GB RAM) and the first time I booted it up it showed that it has -2% battery life. Since this seemed strange I tried to charge for several hours, but no change was noticed. I then tried with a battery calibration app, tried factory reset and restarting the phone, but nothing helped. I am also not able to go in recovery mode for hard reset as it states that there is no charge ...
The strange thing is that the phone is working for now and I am using for a second day with still the same bug. This leads me to believe that the problem is most likely caused by incorrect battery stats saved on the phone, but I am not sure. I am also not willing to root it or flash it since it is brand new and I might lost the warranty.
Can you guys suggested me a solution for this or the problem is not easily recoverable?
Thank you for the time and answers!
I have the exact same problem, tried resetting everything, I suspect it is a hardware problem.
awedxz said:
Hello guys,
I've recently bought a Redmi Note 3 Pro (3GB RAM) and the first time I booted it up it showed that it has -2% battery life. Since this seemed strange I tried to charge for several hours, but no change was noticed. I then tried with a battery calibration app, tried factory reset and restarting the phone, but nothing helped. I am also not able to go in recovery mode for hard reset as it states that there is no charge ...
The strange thing is that the phone is working for now and I am using for a second day with still the same bug. This leads me to believe that the problem is most likely caused by incorrect battery stats saved on the phone, but I am not sure. I am also not willing to root it or flash it since it is brand new and I might lost the warranty.
Can you guys suggested me a solution for this or the problem is not easily recoverable?
Thank you for the time and answers!
Click to expand...
Click to collapse
Try updating, I had this issue with custom ROM's something certain boot images have this bug.
I flashed a new boot image and bug was gone but had no wifi reverted back to latest global stock via MiFlash.
If you have TWRP try the ROM here https://xiaomi.eu/community/threads/6-7-7-11.32639/ it seems ok.
Did anyone find a fix for this issue. I have the same problem. Battery percentage shows negative 2% and I can't get into recovery because of that. When I press Power and Volume + It shows the battery icon in red and won't let me into recovery. I have the Redmi Note 3 Pro Snapdragon version.
I tried flashing a couple of ROMs via MiFlash with no positive results.
Maybe a bit late, but the "camera fix" in this Thread fixed my "-2%"-Battery
http://forum.xda-developers.com/red...cyanogenmod-13-0-xiaomi-redmi-note-3-t3350656
Just flash with TWRP.
5t4m said:
Maybe a bit late, but the "camera fix" in this Thread fixed my "-2%"-Battery
http://forum.xda-developers.com/red...cyanogenmod-13-0-xiaomi-redmi-note-3-t3350656
Just flash with TWRP.
Click to expand...
Click to collapse
What rom are you using?
EkiFox said:
The camera fix works only with Santosh's CM13, not with other CM/AOSP roms
the new kernel Radon V1.8 by Umang96 does not fix the battery problem
Click to expand...
Click to collapse
The Radon V1.8 Kernel actually causes this bug on MIUI based roms, so don't flash the kernel.
Radon Version 1.9 will resolve the battery bug on MIUI and other roms.
Talking about cm/aosp I tried almost all combination kernel/rom.
No success except for this particular cm with camera patch.
Same problem with battery, showing -2% but phone is working... Plz provide solution asap
If u run MIUI, just download FASTBOOT ROM, restart phone to FASTBOOT MODE and flash ROM using this tool. But if u run custom ROM just flash custom kernel (like RADON).
5t4m said:
Maybe a bit late, but the "camera fix" in this Thread fixed my "-2%"-Battery
http://forum.xda-developers.com/red...cyanogenmod-13-0-xiaomi-redmi-note-3-t3350656
Just flash with TWRP.
Click to expand...
Click to collapse
Fixed the -2% Bug on latest CM13-Snapshot for me!
You Sir are awesome
flashed the latest global firmwareware(not developer one) solved my issue, also now my phone updates OTA.
Use only the official rom. custom that sellers flash usually is a junk just with additional options for menu's language!
Same problem with battery, showing -2% but phone is working... Plz provide solution asap what to do. .. mobile automatically switch off too
Geeta_ghai said:
Same problem with battery, showing -2% but phone is working... Plz provide solution asap what to do. .. mobile automatically switch off too
Click to expand...
Click to collapse
Flash the latest miui ROM in edl mode using miflash. That is the answer.
No
No that is not the answer it's a hardware issue short circuit in motherboard
induna said:
Flash the latest miui ROM in edl mode using miflash. That is the answer.
Click to expand...
Click to collapse
androidnandroid said:
No that is not the answer it's a hardware issue short circuit in motherboard
Click to expand...
Click to collapse
Hmm, well flashing an official ROM in edl mode has fixed this problem for many people, including myself. So it would seem that in most cases at least it IS a software issue that can be fixed by flashing.
My phone came from Banggood and a vendor ROM that wouldn't even support my FP reader, Goodix, and which booted up with the -2% battery bug out of the box. Flashing the official global stable ROM, 8.0.2.0 at that time, fixed all of the issues.
Hmmm may be sir but that doesn't seem to fix mine although mine is from xiaomi only and the problem came after using 6 month suddenly without any reason one morning
Ok guys there are 2 solutions to this problem one is drain your battery and don't charge it for 2 3 days drain it like he'll coz after switch off still some juice is left you have to drain completely and other rapid method is open your redmi note 3 and disconnect battery cable and reconnect it... The problem is not software its hardware where battery reading stuck at minimal which is - 2 ... Thinking minus two hours coz at zero still some battery left for edl and fastboot mode time and alarm... Fixed my redmi note 3 hope it will help you.. Coz tried all method format... 10 times flash all roms through fastboot mode Coz updater mode won't work coz of low battery reading... Enjoy guys
I am having a same issue with redmi note 3 SD version. Tried everything Global BETA ROM, STABLE ROMs but didnt solved my issue. Showing -2% bettery in every ROM which i have flashed.
I am facing a similar problem where my phone showed -2 as battery level but my phone is not booting at all without any charger attached. and even when the chargr is connected it boots upt the Mi Logo and then displays an empty battery which wont charge even when tried for hours. Please help
razy111 said:
I am facing a similar problem where my phone showed -2 as battery level but my phone is not booting at all without any charger attached. and even when the chargr is connected it boots upt the Mi Logo and then displays an empty battery which wont charge even when tried for hours. Please help
Click to expand...
Click to collapse
I had the exact same problem like this one on xiaomi redmi note 3 pro sd. I tried flashing fastboot miui 10 official but the problem still there. I also tried changing the usb charging port but still the same. I tried plug in the charger and hold power and + volume and it stuck at mi logo.
I want to know if anyone fix this?? Please help.

redmi 3 pro touch lags while charging

-i recently got redmi 3 pro silver cover.
-figure out some problem/bug, that it's touch lags while charging.( it had miui 7 v7.2.1). touch becomes very laggy while charging. i have to try number of times to unlock my lock pattern. While scroling, randomly apps open. keypad needs to be pressed really hard to type.
-at first i thoght its because of charger and used samsung, and lg charger but the problem was same.
-i thought its because of rom, so flashed china stable rom( v7.5.1) and still the problem was same.
-i reported to the xiaomi care and service centre here in my country.
-they inspected the phone and replaced my phone with another golden colour. But the problem is still the same with this one as well.
-i unlocked my bootloader and installed custom recovery. i installed european version(from xiaomi.eu) rom v7.5.1 and still the problem is same.
-i tried cleaning my cache/delvik cache in recovery to see if that could help, but nothing,
ghimireamir90 said:
-i recently got redmi 3 pro silver cover.
-figure out some problem/bug, that it's touch lags while charging.( it had miui 7 v7.2.1). touch becomes very laggy while charging. i have to try number of times to unlock my lock pattern. While scroling, randomly apps open. keypad needs to be pressed really hard to type.
-at first i thoght its because of charger and used samsung, and lg charger but the problem was same.
-i thought its because of rom, so flashed china stable rom( v7.5.1) and still the problem was same.
-i reported to the xiaomi care and service centre here in my country.
-they inspected the phone and replaced my phone with another golden colour. But the problem is still the same with this one as well.
-i unlocked my bootloader and installed custom recovery. i installed european version(from xiaomi.eu) rom v7.5.1 and still the problem is same.
-i tried cleaning my cache/delvik cache in recovery to see if that could help, but nothing,
Click to expand...
Click to collapse
not just redmi 3 but lots of smartphones have this problem.i think its like a function to not let users use their phones while charging to ensure safety.haha.my old xperia phones also had this problem bt i can live with that so you should also learn to live with this or you can sell it and buy a different phone if it bugs you alot.
ghimireamir90 said:
-i recently got redmi 3 pro silver cover.
-figure out some problem/bug, that it's touch lags while charging.( it had miui 7 v7.2.1). touch becomes very laggy while charging. i have to try number of times to unlock my lock pattern. While scroling, randomly apps open. keypad needs to be pressed really hard to type.
-at first i thoght its because of charger and used samsung, and lg charger but the problem was same.
-i thought its because of rom, so flashed china stable rom( v7.5.1) and still the problem was same.
-i reported to the xiaomi care and service centre here in my country.
-they inspected the phone and replaced my phone with another golden colour. But the problem is still the same with this one as well.
-i unlocked my bootloader and installed custom recovery. i installed european version(from xiaomi.eu) rom v7.5.1 and still the problem is same.
-i tried cleaning my cache/delvik cache in recovery to see if that could help, but nothing,
Click to expand...
Click to collapse
It's called thermal throttling. Its to ensure that the phone doesn't overheat or go into meltdown while charging. Safety feature, not a bug. Wait till a custom kernel has been developed that allows you to play with that setting.
davtse said:
It's called thermal throttling. Its to ensure that the phone doesn't overheat or go into meltdown while charging. Safety feature, not a bug. Wait till a custom kernel has been developed that allows you to play with that setting.
Click to expand...
Click to collapse
@davtse,okey than i think i must not wory about it anymore. thanks man for the information.

Weird Behaviour with Poco F1

I'm running miui 10.2.3.0 non-root LB. Following has been happening even after multiple times even after clean stock ROM installation:
-My apps keeps crashing , closing for no reason at all.
-I'm using my phone & suddenly the screen goes black for a few seconds, network goes away then comes back to normal. This happens 2-3 times a day.
- I'm unable to update to the latest miui with OTA, after I install the OTA, it says OTA update failed installation. I tried multiple times then I have to reinstall stock ROM.
Can someone help me out to figure to the issue?
UPDATE: My motherboard was the issue. It has been replaced now & now the phone is working great!
Sammy612 said:
I'm running miui 10.2.3.0 non-root LB. Following has been happening even after multiple times even after clean stock ROM installation:
-My apps keeps crashing , closing for no reason at all.
-I'm using my phone & suddenly the screen goes black for a few seconds, network goes away then comes back to normal. This happens 2-3 times a day.
- I'm unable to update to the latest miui with OTA, after I install the OTA, it says OTA update failed installation. I tried multiple times then I have to reinstall stock ROM.
Can someone help me out to figure to the issue?
Click to expand...
Click to collapse
Hard reset your phone
If that doesn't work then flash latest rom after clearing all data
CluelessO.o said:
Hard reset your phone
If that doesn't work then flash latest rom after clearing all data
Click to expand...
Click to collapse
I clearly wrote in the first line that I have installed the stock ROM multiple times. The main behaviour happening everytime is the black screen issue. Hard reset might fix the app crashing.
Sammy612 said:
I clearly wrote in the first line that I have installed the stock ROM multiple times. The main behaviour happening everytime is the black screen issue. Hard reset might fix the app crashing.
Click to expand...
Click to collapse
Go to service centre then i guess. Thats the last hope it might be hardware issue
I also have the same problem with my poco f1 (miui 10.3.4). Can't update to miui 10.3.5 and all the apps including stock apps keep crashing. I also have a problem with rebooting,evertime i try to reboot phone shuts down. Have you found any solution yet?
Zubairhussain said:
I also have the same problem with my poco f1 (miui 10.3.4). Can't update to miui 10.3.5 and all the apps including stock apps keep crashing. I also have a problem with rebooting,evertime i try to reboot phone shuts down. Have you found any solution yet?
Click to expand...
Click to collapse
My phone's motherboard was the issue. It was replaced, now the phone is working great!
Try factory resetting , if that doesnt help install stock rom again. If nothing works go to service center.
Moderators please close this thread
am on the latest version the problem am facing is the call ain't connecting at all!

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