I installed the VZW provided nougat update this morning, on a Moto Z Force stock device. Since that misfortune the screen flickers on and off. Shows a Moto logo, lenovo logo, and every once in awhile my home screen. No access to anything.
I took it to VZW and they are sending a replacement. I'm to send this brick back when the replacement arrives, with their postage provided label.
Having paid north of $700 for this thing I'd rather fix it if possible, than accept a refurb device.
Thankfully I still had my old Razr Maxx HD that they wouldn't take in trade because of a cracked screen. Had it not been for that I'd be without a phone until the 'new' one arrives.
Any advice is appreciated.
Have you tried going to the recovery and clearing the cache. If that does not work head to Motorola's website and see if they have a recovery file that you can install. If none of those work I would call up Motorola considering it is still on warranty. I personally have had great experience with their support and they should be able to assist you. Hope this helps.
if u have moto z force u probably shouldn't have flashed a moto z rom
I'd clear cache, reboot, then do a factory reset. See if that clears things up. If not, then they sent you a bad OTA.
reiteravi said:
if u have moto z force u probably shouldn't have flashed a moto z rom
Click to expand...
Click to collapse
Nowhere did he state he installed a moto z rom on his moto z force. What in the world are you even talking about?
xamindar said:
Nowhere did he state he installed a moto z rom on his moto z force. What in the world are you even talking about?
Click to expand...
Click to collapse
I believe he was implying that OP posted in the wrong place since this forum is for the Z and Z Droid and the forum for the Z Force is here ->http://forum.xda-developers.com/z-force. I expect mods will move or delete it. Anyways, let's play more D3 this week!
Related
Hi guys,
I live in India and I wanted to get some information on getting a replacement for my RAZR. I have quite dissatisfied with the performance of this device. It has been giving me issues which are not ROM related(lag, reboots, random update failures). They simply persist despite my efforts of changing the ROM to remove them.
These issues mostly occur randomly so it's quite hard for me to actually prove to someone that I am experiencing them.
So I don't wanna go through all the Motorola Service Center BS for getting a replacement, as they will most likely tell me that I am using my phone wrong and slam the door in my face(pure speculation on my part, but then this does happen in India).
Can someone tell me an easy way to get a replacement through Motorola? Doesn't have to be pertaining to my issue. I can easily soft-brick my device(and restore it, if need be) and all, so if someone has any information, please do share.
Alternatively, if I do have to go to a service center, will they check a soft-bricked device for previous flashing attempts or will they simply declare it non-functional and replace it?
Aashrey99 said:
Hi guys,
I live in India and I wanted to get some information on getting a replacement for my RAZR. I have quite dissatisfied with the performance of this device. It has been giving me issues which are not ROM related(lag, reboots, random update failures). They simply persist despite my efforts of changing the ROM to remove them.
These issues mostly occur randomly so it's quite hard for me to actually prove to someone that I am experiencing them.
So I don't wanna go through all the Motorola Service Center BS for getting a replacement, as they will most likely tell me that I am using my phone wrong and slam the door in my face(pure speculation on my part, but then this does happen in India).
Can someone tell me an easy way to get a replacement through Motorola? Doesn't have to be pertaining to my issue. I can easily soft-brick my device(and restore it, if need be) and all, so if someone has any information, please do share.
Alternatively, if I do have to go to a service center, will they check a soft-bricked device for previous flashing attempts or will they simply declare it non-functional and replace it?
Click to expand...
Click to collapse
Leave it at Motorola services and you'll feel good. If it's defecrtive you'll get a replacement. While your razr is at moto services, look for online chanels on the internet and ask for help. Look for motorola india in facebook and talk 2 moto there too.
I got nine replaced this way
Wish you luck
Sent from my XT910 using Tapatalk 2
Thanks for the input. Well in India it doesn't exactly work that way. As far as I know you have to go to a service center and prove to them that your device is faulty. After that they diagnose the device and if they find the problem irreparable they replace the product reluctantly. So just wanted to make sure that I'll get a replacement and not some service center BS saying I'm doing it wrong.
Sent from my XT910 using XDA
Can any Indian RAZR user comment on this?
From my experience you will not get replacement until your cell is fully unresponsive first they will try to flash ur phone if it is not work than u r lucky u will get replacement i have 1 idea but its vry risky if u want competely brick ur device without dropping our putting into water you can try my method for this u will need a pc with fornt usb available open your pc just cross connect front usb cable thats it try ur pendrive first diffidently it will damage inside chip than u can try ur cell it will done the same this i have done this before to get the replacement for my MOTO DEFY. Hope this will help you.
Well I'm definitely not gonna try a full hard brick. But still thanks for the input. I'll see what I can do. I'll try Delhi first during my vacations and then Hyderabad. If that doesn't work, then well I guess I'm pretty much stuck.
A friend with a defy plus got his motherboard replaced within warranty after he bricked his phone trying to flash some roms. I'm not saying this would be the case with you as well but you would never know till you go to the service centre.
Maybe Off topic: I have an Indian XT910 and ever since i have updated to 2.3.6 i have problems receiving text messages. everything else works just fine. This is one of the most niggling issues. When i contacted the motorola call center they told me to go to an authorized service centre and get my phone downgraded to the previous version(2.3.4-not sure if there is any such version). This is an active discussion on the official motorola forum as well but the issue has not been solved.
Was wondering if any of you guys have had the same issue and were able to solve it?
(Please let me know if i need to start a new thread for this)
dude i can understand ur eagerness, i got a replacement for my razr, but as i purchased it through flipkart.com i was given a brand new handset from flipkart.com. i dont how motorola service center deals
rohanblade said:
dude i can understand ur eagerness, i got a replacement for my razr, but as i purchased it through flipkart.com i was given a brand new handset from flipkart.com. i dont how motorola service center deals
Click to expand...
Click to collapse
Oh yeah, my grandparents bought it for me when they were in Delhi, so the Flipkart option is not gonna work for me. Any ways thanks for the input.
'AL' said:
A friend with a defy plus got his motherboard replaced within warranty after he bricked his phone trying to flash some roms. I'm not saying this would be the case with you as well but you would never know till you go to the service centre.
Maybe Off topic: I have an Indian XT910 and ever since i have updated to 2.3.6 i have problems receiving text messages. everything else works just fine. This is one of the most niggling issues. When i contacted the motorola call center they told me to go to an authorized service centre and get my phone downgraded to the previous version(2.3.4-not sure if there is any such version). This is an active discussion on the official motorola forum as well but the issue has not been solved.
Was wondering if any of you guys have had the same issue and were able to solve it?
(Please let me know if i need to start a new thread for this)
Click to expand...
Click to collapse
The only problem with the RAZR is that first they'll try flashing back the original firmware which won't repair my issue, but will make them feel that it works just fine. That's why I was wondering if there was another way. I can't hard brick the phone so no matter what I do, a fastboot flash will restore it back to working condition anyways.
I was thinking about doing this, use Bootstrap to format data, cache, system and emmc partitions and go to the store complaining that the phone fails to boot after an update which I get. They will most likely try doing a data wipe from the built in recovery which will fail due to absence of an actual android system partition. Also all traces of Bootstrap will be removed because of the system partition not containing any data anymore. After this I'll basically tell them that this happens every time I try to update the phone. So maybe they might look past the fact that it's a simple software issue. I dunno if it'll work though.
Also one more thing, do the store guys give a damn about the user's wants, like for example if the user wants a new phone instead of a motherboard replacement, do they actually consider that? Because I'm gonna be in Delhi for a few days only so won't really have the time to get a motherboard replacement done because that'll take more than just a few days(and I really want an entirely new RAZR, I feel cheated with my current one)
And lastly, no I haven't had any of the issues you've mentioned. My 2.3.6 runs fine in that aspect. Just the random lag, and reboots which are killing me.
Aashrey99 said:
Oh yeah, my grandparents bought it for me when they were in Delhi, so the Flipkart option is not gonna work for me. Any ways thanks for the input.
The only problem with the RAZR is that first they'll try flashing back the original firmware which won't repair my issue, but will make them feel that it works just fine. That's why I was wondering if there was another way. I can't hard brick the phone so no matter what I do, a fastboot flash will restore it back to working condition anyways.
I was thinking about doing this, use Bootstrap to format data, cache, system and emmc partitions and go to the store complaining that the phone fails to boot after an update which I get. They will most likely try doing a data wipe from the built in recovery which will fail due to absence of an actual android system partition. Also all traces of Bootstrap will be removed because of the system partition not containing any data anymore. After this I'll basically tell them that this happens every time I try to update the phone. So maybe they might look past the fact that it's a simple software issue. I dunno if it'll work though.
Also one more thing, do the store guys give a damn about the user's wants, like for example if the user wants a new phone instead of a motherboard replacement, do they actually consider that? Because I'm gonna be in Delhi for a few days only so won't really have the time to get a motherboard replacement done because that'll take more than just a few days(and I really want an entirely new RAZR, I feel cheated with my current one)
And lastly, no I haven't had any of the issues you've mentioned. My 2.3.6 runs fine in that aspect. Just the random lag, and reboots which are killing me.
Click to expand...
Click to collapse
Send me a PM
Sent from my XT910 using Tapatalk 2
PM'ed!
Aashrey99 said:
Oh yeah, my grandparents bought it for me when they were in Delhi, so the Flipkart option is not gonna work for me. Any ways thanks for the input.
The only problem with the RAZR is that first they'll try flashing back the original firmware which won't repair my issue, but will make them feel that it works just fine. That's why I was wondering if there was another way. I can't hard brick the phone so no matter what I do, a fastboot flash will restore it back to working condition anyways.
I was thinking about doing this, use Bootstrap to format data, cache, system and emmc partitions and go to the store complaining that the phone fails to boot after an update which I get. They will most likely try doing a data wipe from the built in recovery which will fail due to absence of an actual android system partition. Also all traces of Bootstrap will be removed because of the system partition not containing any data anymore. After this I'll basically tell them that this happens every time I try to update the phone. So maybe they might look past the fact that it's a simple software issue. I dunno if it'll work though.
Also one more thing, do the store guys give a damn about the user's wants, like for example if the user wants a new phone instead of a motherboard replacement, do they actually consider that? Because I'm gonna be in Delhi for a few days only so won't really have the time to get a motherboard replacement done because that'll take more than just a few days(and I really want an entirely new RAZR, I feel cheated with my current one)
And lastly, no I haven't had any of the issues you've mentioned. My 2.3.6 runs fine in that aspect. Just the random lag, and reboots which are killing me.
Click to expand...
Click to collapse
so i'm guessing this is a hardware issue?
but a lot of people seem to be having this issue... and i did not have this issue when i was on 2.3.5... you are on stock right? and any other Indian razr owners having this issue?
and btw you should call the motorola customer care at 180030004343 and get whatever information you need(at least you'll get an idea if you will be getting a replacement)
'AL' said:
so i'm guessing this is a hardware issue?
but a lot of people seem to be having this issue... and i did not have this issue when i was on 2.3.5... you are on stock right? and any other Indian razr owners having this issue?
and btw you should call the motorola customer care at 180030004343 and get whatever information you need(at least you'll get an idea if you will be getting a replacement)
Click to expand...
Click to collapse
Already did. After I described the issue he told me to do a factory reset from the Motorola Recovery(which I've tried multiple times before. DOES NOT WORK). I told that it doesn't work. Then he said that he cannot help me further on the phone and I would have to go to a Motorola Service Center to get my phone checked for issues. He said nothing about a replacement. I have emailed Motorola customer care about the same. They haven't replied yet. WTF is wrong with Motorola Customer care!
rohanblade said:
dude i can understand ur eagerness, i got a replacement for my razr, but as i purchased it through flipkart.com i was given a brand new handset from flipkart.com. i dont how motorola service center deals
Click to expand...
Click to collapse
I wonder how you got your handset replaced through flipkart.com...I contacted them but they told me they can't help me and that I need to go to a moto service center using the list of service center's as a reference, which they had sent me along with the phone... be kind enough to share how did you get it replaced through flipkart
rubenswing said:
I wonder how you got your handset replaced through flipkart.com...I contacted them but they told me they can't help me and that I need to go to a moto service center using the list of service center's as a reference, which they had sent me along with the phone... be kind enough to share how did you get it replaced through flipkart
Click to expand...
Click to collapse
I think he was referring to Flipkart's 30 day replacement guarantee when he said that he got a replacement from Flipkart.
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short: Not in EU. Read here.
Technically yes.. BUT if u fxz (sbf) back to stock they'll never know.. Done it many times..
Sent from my DROID RAZR using xda premium
xpsychox said:
Technically yes.. BUT if u fxz (sbf) back to stock they'll never know.. Done it many times..
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
I'm not so sure they'll never know, anyway the point is that in EU is possible to send back to warranty assistance also with a custom recovery and rom.
I bricked my other device, a Motorola Atrix. I figured out that volume rockers didn't work anymore after i fastboot wiped one by one any partitions .
You know that vol rockers are necessary to boot end navigate into recovery, so it was totally empty without way to fix it by myself.
I send it to Moto assistance and they replaced main board for free.
So i think they obviously can not declare, but are forced to provide assistance in these cases.
Jack'O said:
I'm not so sure they'll never know, anyway the point is that in EU is possible to send back to warranty assistance also with a custom recovery and rom.
I bricked my other device, a Motorola Atrix. I figured out that volume rockers didn't work anymore after i fastboot wiped one by one any partitions .
You know that vol rockers are necessary to boot end navigate into recovery, so it was totally empty without way to fix it by myself.
I send it to Moto assistance and they replaced main board for free.
So i think they obviously can not declare, but are forced to provide assistance in these cases.
Click to expand...
Click to collapse
As far as I no..yes/no if I remember correctly I remember hearing something saying the supreme court said it is not illegal to root or own device.. Since thin a lot of sh.. Is getting passed.. Or they just care enuff to look..
Sent from my DROID RAZR using xda premium
I Had No Luck
Hi ,
KInda weird Germany is EU and Motorola denied my Razr garantie service because I rooted and flashed 3rd party firmware ...Sent in due to bad usb port from what I can tell the cardock no longer picks up cell meaning no audio thru usb ...
I really don´t care the cell was a bad buy with Motorola´s update history , and it did not retain any resale value new 500€ and now a year later lucky to get 150 for used cell ...
Moto is my book is dead moved to Samsung Galaxy Note 2 and yes it has problems like any cell but not as many as Moto ....
This is kinda a repost started my story first in the post "Motorola implemented root checker "
Have a nice day
lharp1977 said:
Hi ,
KInda weird Germany is EU and Motorola denied my Razr garantie service because I rooted and flashed 3rd party firmware ...Sent in due to bad usb port from what I can tell the cardock no longer picks up cell meaning no audio thru usb ...
I really don´t care the cell was a bad buy with Motorola´s update history , and it did not retain any resale value new 500€ and now a year later lucky to get 150 for used cell ...
Moto is my book is dead moved to Samsung Galaxy Note 2 and yes it has problems like any cell but not as many as Moto ....
This is kinda a repost started my story first in the post "Motorola implemented root checker "
Have a nice day
Click to expand...
Click to collapse
Wouldn't catch me dead with a Samsung.. However.. I'd take it over an apple any day..lol
Sent from my DROID RAZR using xda premium
you can always reset to stock when u need to
done it before and they didnt know it, well, at least they fixed it for me anyway
Well if the buttons don't work plug in a factory cable and boot into fast boot via adb. There are ways to get around warranty clause's
Sent from my XT910 using xda premium
Hi, I've mistakenly flashed a wrong recovery on my tablet z. Now it is completely unresponsive. No charge led , cannot get it into flash mode, no life whatsoever. my pc won't recognise it's plugged in. need help please
stevehardley said:
Hi, I've mistakenly flashed a wrong recovery on my tablet z. Now it is completely unresponsive. No charge led , cannot get it into flash mode, no life whatsoever. my pc won't recognise it's plugged in. need help please
Click to expand...
Click to collapse
Have you tried following the steps in the second post here ?
Have tried putting tablet into flash mode but don't have any power whatsoever. No let's, no charge light. Is completely dead?
Ok, after no joy sorting tablet out, have rang sony support and the advice I received was to try everything I already tried. So was left with no option but to send tablet to sony repair centre... Will keep you posted on the outcome. Thanks to everyone who has given me advice
I've killed my SGP311 several times to the point where I couldn't get the slightest sign of life out of it. It's been a while so I forget the volume up/down/power combination when connecting to my PC to fix it with Emma. But I would sometimes spend 10-20 minutes trying to get any response before the PC recognized it. And some PCs just won't recognize it. I'm sure it must be possible to really mess it up but I had no idea what I was doing and flashed stuff in places where it had no business being flashed. It's like the movie scene where someone is doing CPR and they give up and then they punch the guy in the chest again and slap him and he wakes up. Don't give up.
Ok, we have a result. Tablet was sent to sony. I was worried how much it was gonna cost as warranty was void after unlocking bootloader. Turns out that the mother board had been fried. Sony offered me a replacement, but they didn't have the same sgp321 model in stock. I am now the proud owner of an xperia tablet z sgp321 lte. Don't know if I'm going to try n root it yet. Time will tell.......
stevehardley said:
Ok, we have a result. Tablet was sent to sony. I was worried how much it was gonna cost as warranty was void after unlocking bootloader. Turns out that the mother board had been fried. Sony offered me a replacement, but they didn't have the same sgp321 model in stock. I am now the proud owner of an xperia tablet z sgp321 lte. Don't know if I'm going to try n root it yet. Time will tell.......
Click to expand...
Click to collapse
Isnn't the 321 already a LTE model? lol
stevehardley said:
Ok, we have a result. Tablet was sent to sony. I was worried how much it was gonna cost as warranty was void after unlocking bootloader. Turns out that the mother board had been fried. Sony offered me a replacement, but they didn't have the same sgp321 model in stock. I am now the proud owner of an xperia tablet z sgp321 lte. Don't know if I'm going to try n root it yet. Time will tell.......
Click to expand...
Click to collapse
It's really cool, the same thing happened to me. They replaced it within a week for no charge even though mine was out of warranty by 3 days! Usually I've had terrible experiences with Sony Service Centres in India but this was a very pleasant surprise!
I have a Moto G first generation and I have an issue with it. Not sure if I'm in the right place to ask but I'll go ahead and try anyways. I'm on a clean CM11 rom with no apps installed except for the ones it came with. After about 15 minutes of use, the phone gets a blue screen and reboots. It does the same thing on a CM12 rom too. I haven't tried to go back on the phones stock rom, but if it's crashing on roms that used to work, I don't know if it'll help I contacted Motorola Support, and they went right to the "buy another one" card instantly. There's gotta be a way to fix it.. Help?
Sent from my XT1031 using XDA Free mobile app
Sounds like a corrupt memory
Sent from my LG-D855 using Tapatalk
memory corrupted
Hello folks, i've been rooted for a while now and i was wondering if there is any custom recovery for the verizon v10 yet? The reason is because i messed up my google apps and i need to flash them to make the market work again. Any input would be appreciated.
As of right now no, we need the bootloader unlocked first and thats gonna be a minute. So just do a flash back to stock. Theres also a option where it won't wipe your data, instead of upgrade in the programs options just select refurbished instead ( I think, you'll have to look it up).
razzrmaxx said:
Hello folks, i've been rooted for a while now and i was wondering if there is any custom recovery for the verizon v10 yet? The reason is because i messed up my google apps and i need to flash them to make the market work again. Any input would be appreciated.
Click to expand...
Click to collapse
No and there's not going to be.
evolver10 said:
No and there's not going to be.
Click to expand...
Click to collapse
Kind of have to agree. There is just is not a following for this phone.
I have really been considering selling this phone and getting a Moto X Pure.
Does anyone have connection with team twrp? Or the developers that usually work an help with rooted phone's recoveries?
I do, and it won't happen without a bootloader unlock.
Haxcid said:
Kind of have to agree. There is just is not a following for this phone.
I have really been considering selling this phone and getting a Moto X Pure.
Click to expand...
Click to collapse
Thats what they said about root for this phone. Give it time dam*it
alvinator94 said:
Thats what they said about root for this phone. Give it time dam*it
Click to expand...
Click to collapse
Good luck with that. I am sure this phone will get root and boot loader but by then I will be long onto another phone. Having used it now for a time, I really wish I went with the smaller moto x pure, I could have gotten it completely customized, and root, and roms... one handed use with this phone sucks even with the tools provided.
for half the price with performance on par...
Haxcid said:
Good luck with that. I am sure this phone will get root and boot loader but by then I will be long onto another phone. Having used it now for a time, I really wish I went with the smaller moto x pure, I could have gotten it completely customized, and root, and roms... one handed use with this phone sucks even with the tools provided.
for half the price with performance on par...
Click to expand...
Click to collapse
Also , I'm starting to see reports of the G4 boot loop of death on the V10. We live and learn I suppose. My v10 is sitting on my desk collecting dust now while I'm rocking my N6P.
evolver10 said:
Also , I'm starting to see reports of the G4 boot loop of death on the V10. We live and learn I suppose. My v10 is sitting on my desk collecting dust now while I'm rocking my N6P.
Click to expand...
Click to collapse
I'm pretty decent at fixing the G4 bootloop. It's caused by the NAND coming away from the board. Have to reflow it and pray it isn't to far gone. Sometimes it works forever sometimes just Kong enough to get data from. Sad to hear that the V10 is displaying the same issue. Haven't seen any at my shop yet but then again have only seen 3 or 4 V10s.
bantzt said:
I'm pretty decent at fixing the G4 bootloop. It's caused by the NAND coming away from the board. Have to reflow it and pray it isn't to far gone. Sometimes it works forever sometimes just Kong enough to get data from. Sad to hear that the V10 is displaying the same issue. Haven't seen any at my shop yet but then again have only seen 3 or 4 V10s.
Click to expand...
Click to collapse
I had to warrenty my v10 due to random issues i.e. icons would be grey blocks, apps would act as if they'd been wiped. Tried doing a recovery restore from my pc and it still did it. Literally the phone was loosing it's memory.
Well I just sold my v10 so be looking for that bootloader to be unlocked soon.
So many know vulnerabilities to try, so little time... HAHA if on 5.1.1 it's possible