Stuck on Lollipop plz help - Honor 7 Q&A, Help & Troubleshooting

Hello i am using the Chinese variant of H7 PLK-ULOOC17B190. Its been almost two years and still no MM update. I cant root because i cannot unlock bootloader due to 14 days error on huawei site. Can someone please guide me how to update or if it is even possible to update. Thank you.

hamxa_911 said:
Hello i am using the Chinese variant of H7 PLK-ULOOC17B190. Its been almost two years and still no MM update. I cant root because i cannot unlock bootloader due to 14 days error on huawei site. Can someone please guide me how to update or if it is even possible to update. Thank you.
Click to expand...
Click to collapse
If there is no official update , u can't install or find a firmware which matches for our device . and the 14 days deadline , try to get an unlock code directly from vmall
Sent from my KIW-L22 using Tapatalk

gopinaidu77 said:
If there is no official update , u can't install or find a firmware which matches for our device . and the 14 days deadline , try to get an unlock code directly from vmall
Sent from my KIW-L22 using Tapatalk
Click to expand...
Click to collapse
Is there any way i can update then. Its awfully bad that Huawei has no support for their phones.
And btw this is the chinese variant. I don't get how to vmall may help me get the code.

hamxa_911 said:
Is there any way i can update then. Its awfully bad that Huawei has no support for their phones.
Click to expand...
Click to collapse
Does honor 7 (in other countries) receive the update ?
Sent from my KIW-L22 using Tapatalk

gopinaidu77 said:
Does honor 7 (in other countries) receive the update ?
Sent from my KIW-L22 using Tapatalk
Click to expand...
Click to collapse
Well i did recieve the B190 update. But nothing ever since. I mean it really is a great phone but i guess that is why you buy high priced from google ,samsung etc.

hamxa_911 said:
Well i did recieve the B190 update. But nothing ever since. I mean it really is a great phone but i guess that is why you buy high priced from google ,samsung etc.
Click to expand...
Click to collapse
You may want to check CM13 for Honor 7.

Hi
Latest lollipop ROM for that model is B211.
You can download it from here:
http://emui.huawei.com/plugin/hwdownload/detail?modelId=171
There are two files there, one is B211 Stable ROM, and the other is Beta ROM 5.12.16.
You will have to update using three button method, and it will completely erase your data (BACKUP FIRST!)
After that, you can request update on HiCare app, or wait a few days, you will get B380 MM update, then probably B383.
You can also try Beta ROM, which works fine and it gets 2 updates per month. It's also on MM.
Regards.

gopinaidu77 said:
You may want to check CM13 for Honor 7.
Click to expand...
Click to collapse
Brother like i said before that i cannot unlock bootloader due to the 14 days error. I always get that when i am requesting for the unlock code at huawei site.

Related

Honor 5x KIW-L23 Update

an update to honor 5x KIW-L23 avaiable? or is there some way to update with another model (KIW-L22-L24 or KIW)
model number: KIW-L23
build number: KIW-L23C900B042
tanks
scormone said:
an update to honor 5x KIW-L23 avaiable? or is there some way to update with another model (KIW-L22-L24 or KIW)
model number: KIW-L23
build number: KIW-L23C900B042
tanks
Click to expand...
Click to collapse
Hi mate,
As long as I know, there's no update released yet for KIW-L23. but may b there will b at the end of October.
Updating to another variant firmware isn't impossible, but is quite difficult. & has risks.
Search @clsA s thread for firmwares or threads by @yuweng for firmware tinkering.
It is advised to search the forum first.
Hope this helps.
Cheers!!!
Check Here
http://forum.xda-developers.com/honor-5x/how-to/repository-honor-5x-file-depot-t3328288
Sent from my KIW-L21 using Tapatalk
Nahid s said:
Check Here
http://forum.xda-developers.com/honor-5x/how-to/repository-honor-5x-file-depot-t3328288
Sent from my KIW-L21 using Tapatalk
Click to expand...
Click to collapse
Its not available anywhere. Even the firmware is also not released yet.
---------- Post added at 10:01 AM ---------- Previous post was at 09:59 AM ----------
scormone said:
an update to honor 5x KIW-L23 avaiable? or is there some way to update with another model (KIW-L22-L24 or KIW)
model number: KIW-L23
build number: KIW-L23C900B042
tanks
Click to expand...
Click to collapse
Im too Having KIW-L23. No firmwares were released and no update is available yet.
I do check huawei site everyday, so far nothing for your model
On contacting Honor Global - I got a reply like this while querying for KIW-L23 update.
Upon checking we are unable to provide relative update for your device. We are truly sorry that we are unable to provide further assistance to you. Thank you for contacting Honor, we look forward to serve you again in the future!
Click to expand...
Click to collapse
So this means no updates for L23, too bad
I need to stay in Lollipop forever
Tried to get bootloader unlock code. That is also not available.
Am I using fake Honor 5X !!
vsriram92 said:
Tried to get bootloader unlock code. That is also not available.
Am I using fake Honor 5X !!
Click to expand...
Click to collapse
too bad on the honor part for not even letting to unlock bootloader, so anyone couldnt even enjoy cudtom roms
thilak devraj said:
too bad on the honor part for not even letting to unlock bootloader, so anyone couldnt even enjoy cudtom roms
Click to expand...
Click to collapse
Only for this model..
will take more time .. or u can unlock boot-loader and install custom =)
Romiui said:
will take more time .. or u can unlock boot-loader and install custom =)
Click to expand...
Click to collapse
Im also unable to get code for unlocking Bootloader for this model
vsriram92 said:
Im also unable to get code for unlocking Bootloader for this model
Click to expand...
Click to collapse
why ?
Romiui said:
why ?
Click to expand...
Click to collapse
It is showing that My model name is mismatched.
It is not recognizing my KIW-L23.
vsriram92 said:
It is showing that My model name is mismatched.
It is not recognizing my KIW-L23.
Click to expand...
Click to collapse
I had that error the first couple of times I tried to get it. Just try and try again. Make sure to try both of your IMEIs.
Sent from my Galaxy Tab 3 using XDA Labs
adriansticoid said:
I had that error the first couple of times I tried to get it. Just try and try again. Make sure to try both of your IMEIs.
Sent from my Galaxy Tab 3 using XDA Labs
Click to expand...
Click to collapse
Tried with both of my IMEI. Will try again daily.
vsriram92 said:
Tried with both of my IMEI. Will try again daily.
Click to expand...
Click to collapse
Also try to use the chinese site and use Google Translate to understand it.
Sent from my honor 5X using XDA Labs
If u like send the imei throw mail to company they will send u the code . I did it once with moto =) .. Gd luck .
Romiui said:
If u like send the imei throw mail to company they will send u the code . I did it once with moto =) .. Gd luck .
Click to expand...
Click to collapse
Have sent the details via contact us link provided below. Waiting for the reply.

P9 official Nougat rolling out

guys, im from the Philippines and we have a facebook group for P9 and P9 Plus users, some members (P9) are posting screenshots of an update to Android Nougat to their phone without signing up for the beta program.
update:
if they update to B190, the next OTA they get is the nougat update
I hope that we P9 plus users have the same update very soon.
Sipi1302 said:
I hope that we P9 plus users have the same update very soon.
Click to expand...
Click to collapse
ha, i doubt it!!
Huawei sucks @ maintaining software!
masze said:
ha, i doubt it!!
Huawei sucks @ maintaining software!
Click to expand...
Click to collapse
Its not like Samsung or HTC got their devices updated to Noughat.
warea said:
Its not like Samsung or HTC got their devices updated to Noughat.
Click to expand...
Click to collapse
Still on an old firmware here with security patch june.
B173 No update
B180 No update
B181 No update.
OTA
So i think Nougat for P9+ is not gonna come for a long time.
P9 and new mate gonna get it first and then maybe P9+ get it...
That is really bad of Huawei.
So if you don't receive OTA you don't update ?
Fil76 said:
So if you don't receive OTA you don't update ?
Click to expand...
Click to collapse
correct!
Why have they put in an OTA update app if they not using it ?
(...and yes, i know how to flash. I have been flashing device since Sammy Galaxy S)
masze said:
correct!
Why have they put in an OTA update app if they not using it ?
(...and yes, i know how to flash. I have been flashing device since Sammy Galaxy S)
Click to expand...
Click to collapse
Be glad that u recived some OTA, i have VIE-L29C636 and never have recived any OTA at all, i was stuck on B103. I asked Huawei support about this and never got a normal answer from them so my only option is upgrade manually.
Sent from my VIE-L29 using XDA Labs
Mostar088 said:
Be glad that u recived some OTA, i have VIE-L29C636 and never have recived any OTA at all, i was stuck on B103. I asked Huawei support about this and never got a normal answer from them so my only option is upgrade manually.
Click to expand...
Click to collapse
I had 1 OTA update. B170.
Same, Huawei support is just scripted answer, nothing i would call support.
masze said:
I had 1 OTA update. B170.
Same, Huawei support is just scripted answer, nothing i would call support.
Click to expand...
Click to collapse
I just wonder why some people recive all OTA and some recive non? Do they push OTA by imei number or something else?
Sent from my VIE-L29 using XDA Labs
the main flagship has no nougat update yet, users of p9 are still getting OTA updates for B320. now i know why users are complaining on how Huawei handles their software. i switched from OP3 to P9 Plus mainly because of the camera, will be waiting for OP3T to be sold in my country and will switch back to OnePlus. they're getting good at providing support for their flagship, and a lot of rom/kernel choices here on XDA
Mostar088 said:
I just wonder why some people recive all OTA and some recive non? Do they push OTA by imei number or something else?
Sent from my VIE-L29 using XDA Labs
Click to expand...
Click to collapse
OTA varies from country to country. Frequency of updates depends on your local/regional Huawei branch.
warea said:
OTA varies from country to country. Frequency of updates depends on your local/regional Huawei branch.
Click to expand...
Click to collapse
But that did not answer the question, some people with same phone and same cust in same Country recive OTA and some does not. Some people like me have not recived any OTA at all.
Sent from my VIE-L29 using XDA Labs
masze said:
ha, i doubt it!!
Huawei sucks @ maintaining software!
Click to expand...
Click to collapse
Mostar088 said:
But that did not answer the question, some people with same phone and same cust in same Country recive OTA and some does not. Some people like me have not recived any OTA at all.
Sent from my VIE-L29 using XDA Labs
Click to expand...
Click to collapse
If your phone is rooted, OTA will not be pushed.
warea said:
If your phone is rooted, OTA will not be pushed.
Click to expand...
Click to collapse
No it's not rooted, all stock.
Sent from my VIE-L29 using XDA Labs
Mostar088 said:
I just wonder why some people recive all OTA and some recive non? Do they push OTA by imei number or something else?
Sent from my VIE-L29 using XDA Labs
Click to expand...
Click to collapse
dunno? It's like they push it randomly!!
anyway, this sucks hard, @ Huawei
Me as well the only ota ive got is b130 on my p9 plus
dyepnoodle said:
the main flagship has no nougat update yet, users of p9 are still getting OTA updates for B320. now i know why users are complaining on how Huawei handles their software. i switched from OP3 to P9 Plus mainly because of the camera, will be waiting for OP3T to be sold in my country and will switch back to OnePlus. they're getting good at providing support for their flagship, and a lot of rom/kernel choices here on XDA
Click to expand...
Click to collapse
Good night,
I have p9 plus vie al10 all stock and I am trying to update to emui 5. I use all methods (creating a dload folder in sdcard and in internal, I use volume+- buttons and usimg the code *#*#2846579#*#*... But always fail.
Can you help me?
cetesalinas said:
Good night,
I have p9 plus vie al10 all stock and I am trying to update to emui 5. I use all methods (creating a dload folder in sdcard and in internal, I use volume+- buttons and usimg the code *#*#2846579#*#*... But always fail.
Can you help me?
Click to expand...
Click to collapse
try to redownload the update.zip could be a bad/corrupted download.
dyepnoodle said:
try to redownload the update.zip could be a bad/corrupted download.
Click to expand...
Click to collapse
I did it. 3 times. There are 2 archives, and I tried all methods with each one.

Let's talk about: future updates for HUAWEI P9 Plus!

Hi everyone!
I created this post in June 2017 to see when we would get Oreo for our Huawei P9 Plus. We still did not get what we wanted. At least Huawei stepped up their game and got very good in the security patch updates.
However, I am officially changing phones to the Oneplus 6.
The Huawei p9 Plus is still a great phone but I really hate the ultra slow updates. I WILL KEEP THIS PAGE UPDATED in the future because I will keep my Huawei P9 Plus as a secondary phone... for now. However, I will not check for updates everyday anymore so I will keep checking this forum and once some begin getting a new update, I will check my phone again and update this page.
Thank You
WINTERWOLF
UPDATE 24 MAY 2018:
We are indeed all on the May 2018 security patch now with build 385!
Now on: VIE-l09C432B385, Android 7.0 with EMUI 5.0.3, May 2018 security patch.
That's the reason I will search other brand(s) with regular OS updates. Shame for Huawei...
raduverdes said:
That's the reason I will search other brand(s) with regular OS updates. Shame for Huawei...
Click to expand...
Click to collapse
Couldn't agree more! Wished they are good at keeping the firmware updates at least for flagships just like what Xiaomi done to their flagships. Outdated firmware for flagships really makes me wondering why did i bought this phone at the first place (apart from great specifications and its camera)
I was very Happy with Huawei (hardware side)
Now i'm really disappointed
Huawei P9 Plus was my first Huawei Phone. When I purchased it somewhere August 2016, I feel very exciting of the quality of the phone. However, day after day, feel that Huawei very slow in release the phone firmware even Huawei P9 was one of their best selling phones. Huawei seems don't care of the software development and continue support of its phones.
What can we do? My next phone will not be Huawei.
I saw vie-l29c636b382 on firmware finder. anyone try yet?
I tried by using proxy method. Not working since the file not signed by Huawei yet. You can do it if you have rooted by using TWRP method.
mangdionisio said:
I saw vie-l29c636b382 on firmware finder. anyone try yet?
Click to expand...
Click to collapse
jhleo1 said:
I tried by using proxy method. Not working since the file not signed by Huawei yet. You can do it if you have rooted by using TWRP method.
Click to expand...
Click to collapse
Thank you! I have edited the original post with the update!
raduverdes said:
That's the reason I will search other brand(s) with regular OS updates. Shame for Huawei...
Click to expand...
Click to collapse
true! considering that the SoC is owned by them also but still the updates takes time before they release it.
jhleo1 said:
I tried by using proxy method. Not working since the file not signed by Huawei yet. You can do it if you have rooted by using TWRP method.
Click to expand...
Click to collapse
How to flash the update via TWRP? Which zip file(s) should I use?
paulushe said:
How to flash the update via TWRP? Which zip file(s) should I use?
Click to expand...
Click to collapse
If you don't know THAT, just don't do it.
i just checked firmware access for b382 again. firmware is approved for installation. anyone try yet?
B382 to 636 is now approved from Huawei and can be installed from FF.
Ok trying now and see if work or not.
masze said:
B382 to 636 is now approved from Huawei i and can be installed from FF.
Click to expand...
Click to collapse
---------- Post added at 02:22 PM ---------- Previous post was at 02:03 PM ----------
Yes this time really work. Successfully update to B382.
jhleo1 said:
Ok trying now and see if work or not.
Click to expand...
Click to collapse
Works here too. Hope it will improve battery life
1golem said:
Works here too. Hope it will improve battery life
Click to expand...
Click to collapse
i cannot install, coming from vie-l29c636b202. what version were you from?
VIE-L29C636B370 . You test "Check Firmware Access" in FF app first and see. Mine mentioned Firmware approved for installation model then only can install.
mangdionisio said:
i cannot install, coming from vie-l29c636b202. what version were you from?
Click to expand...
Click to collapse
jhleo1 said:
VIE-L29C636B370 . You test "Check Firmware Access" in FF app first and see. Mine mentioned Firmware approved for installation model then only can install.
Click to expand...
Click to collapse
It says approved for installation but still cannot. maybe i should also come from b370
Then no idea since I select FullOTA version which almost 2.3GB of size (1.828GB written).
mangdionisio said:
It says approved for installation but still cannot. maybe i should also come from b370
Click to expand...
Click to collapse
Firmware Finder has B384 now

2 Honor 5x phones not getting B370 and B381 OTA

Hi,
I have 3 Honor 5x phones in my house. One of them has got the B370 and B381 updates OTA, the other two phones don't get any update OTA after B360. I know the new updates have newer security patches so I really wanted to have them on the other two phones as well. I don't know whats going on and I can't really understand why those two phones won't see the updates. I can spot one difference between the phones, the phone that got the update has custom version CUSTC675D003, the other two phones have custom version CUSTC675D002. Infact one of the phones with custom ver 002 has been just purchased but shows no update after B360.
I spoke to the customer care guys via online chat and they said that the new phone will see the update after 15 - 20 days of updating to B360 which I highly doubt. Regarding the old phone that does not get the update, they said they will forward the complaint to tech support and they will fix the issue. It's been 4-5 days and the old phone still has no notifications for the new update.
Request someone to please throw some light on the issue....
vikrant1982 said:
Hi,
I have 3 Honor 5x phones in my house. One of them has got the B370 and B381 updates OTA, the other two phones don't get any update OTA after B360. I know the new updates have newer security patches so I really wanted to have them on the other two phones as well. I don't know whats going on and I can't really understand why those two phones won't see the updates. I can spot one difference between the phones, the phone that got the update has custom version CUSTC675D003, the other two phones have custom version CUSTC675D002. Infact one of the phones with custom ver 002 has been just purchased but shows no update after B360.
I spoke to the customer care guys via online chat and they said that the new phone will see the update after 15 - 20 days of updating to B360 which I highly doubt. Regarding the old phone that does not get the update, they said they will forward the complaint to tech support and they will fix the issue. It's been 4-5 days and the old phone still has no notifications for the new update.
Request someone to please throw some light on the issue....
Click to expand...
Click to collapse
You can use firmware finder app....
Download that app in phone which haven't got any update..search and download update...
Procedure how to install those updates there is a while thread in guides section you can see that..
hassanjavaid8181 said:
You can use firmware finder app....
Download that app in phone which haven't got any update..search and download update...
Procedure how to install those updates there is a while thread in guides section you can see that..
Click to expand...
Click to collapse
Have already tried that, problem is that I see the B370 update listed in the app but when I click on it, an error pops up saying "the file seems to have been removed from the server" so can't download the update from firmware finder as well.
I also have the same problem. (I have B360 version & My custom version is CUSTC675D002..) When tried via Firmware finder, i got same "the file seems to have been removed from the server". Any suggestions.?
vikrant1982 said:
Have already tried that, problem is that I see the B370 update listed in the app but when I click on it, an error pops up saying "the file seems to have been removed from the server" so can't download the update from firmware finder as well.
Click to expand...
Click to collapse
Try with proxy...
vikrant1982 said:
Hi,
I have 3 Honor 5x phones in my house. One of them has got the B370 and B381 updates OTA, the other two phones don't get any update OTA after B360. I know the new updates have newer security patches so I really wanted to have them on the other two phones as well. I don't know whats going on and I can't really understand why those two phones won't see the updates. I can spot one difference between the phones, the phone that got the update has custom version CUSTC675D003, the other two phones have custom version CUSTC675D002. Infact one of the phones with custom ver 002 has been just purchased but shows no update after B360.
I spoke to the customer care guys via online chat and they said that the new phone will see the update after 15 - 20 days of updating to B360 which I highly doubt. Regarding the old phone that does not get the update, they said they will forward the complaint to tech support and they will fix the issue. It's been 4-5 days and the old phone still has no notifications for the new update.
Request someone to please throw some light on the issue....
Click to expand...
Click to collapse
Check what version of HONOR 5X you have, the version that you are talking about is available for L22 version and not for L21 .. So check what version you have ..
Have a good day.
Radhouene90 said:
Check what version of HONOR 5X you have, the version that you are talking about is available for L22 version and not for L21 .. So check what version you have ..
Have a good day.
Click to expand...
Click to collapse
I have the L22 version only
vikrant1982 said:
I have the L22 version only
Click to expand...
Click to collapse
So download the update and make it manually ..
Radhouene90 said:
So download the update and make it manually ..
Click to expand...
Click to collapse
Download from where? The B370 update is not available for download on Honor's website because its not an OS update. Firmware finder says the update file has been removed from the server
Let me check if there is any link. These updates rollout in rolling manner and varies for every user, some get on 1st day and few after 2 months
shashank1320 said:
Let me check if there is any link. These updates rollout in rolling manner and varies for every user, some get on 1st day and few after 2 months
Click to expand...
Click to collapse
Would be really great. I think I found the link to download B370 update and it seems apt for my phone. It has a number in the name of the extracted folder (67983). It matches to the number found next to the B370 shown by firmware finder for my phone. But, I am not installing it yet because I would need B381 as well because I think there were some issues in B370 which were addressed in B381 and I am damn sure the phone will not show notifications for B381 by itself and it will have to be manually done again.
I had an honor 4c which didn't show any update in 2 years and Huawei's customer care had no answer for it. I had to manually hunt for each update to bring it to lollipop and then to marshmallow from kitkat. So, I think I would definitely need B381 as well.
I am also a bit hesitant to update the phones manually because from the looks of it, it seems custom version D001 and D003 phones have got the updates OTA. The problem is with D002 only and I fear these manual updates might break something that's why Huawei is not seeding them to D002. The old 5x was updated to B360 around 2-3 months back and still haven't shown notification for B370.
It would be great if you could find a link to B381 instead of B370 and then I can try manually. Huawei's updates are like a difficult puzzle. I think I'll stay away from Huawei and Honor in the future.
vikrant1982 said:
It would be great if you could find a link to B381 instead of B370 and then I can try manually. Huawei's updates are like a difficult puzzle. I think I'll stay away from Huawei and Honor in the future.
Click to expand...
Click to collapse
Sorry but we have only KIW-L22C636B310CUSTC636D002 this as full firmware. No other full firmware available for this model
shashank1320 said:
Sorry but we have only KIW-L22C636B310CUSTC636D002 this as full firmware. No other full firmware available for this model
Click to expand...
Click to collapse
Well, that is a firmware of a slightly different model of honor 5x that you are looking at. Mine is the Indian variant with build number KIW-L22C675B360 and custom version CUSTC675D002. The new firmware build file should have the name as L22C675B370CUSTC675D002....something like that
vikrant1982 said:
Well, that is a firmware of a slightly different model of honor 5x that you are looking at. Mine is the Indian variant with build number KIW-L22C675B360 and custom version CUSTC675D002. The new firmware build file should have the name as L22C675B370CUSTC675D002....something like that
Click to expand...
Click to collapse
Oops my bad. Yeah got it. But there is nonpacksge apart from 360 on site and that too an OTA package of few KBs..
shashank1320 said:
Oops my bad. Yeah got it. But there is nonpacksge apart from 360 on site and that too an OTA package of few KBs..
Click to expand...
Click to collapse
Hmm, looks like my only option is to wait and see if I ever get an update. By the way where do you check the updates? I didn't get that
vikrant1982 said:
Hmm, looks like my only option is to wait and see if I ever get an update. By the way where do you check the updates? I didn't get that
Click to expand...
Click to collapse
Firmware finder app
I have the b381 update files, which is 466 mb. But for that you must be on b370
rajibie said:
I have the b381 update files, which is 466 mb. But for that you must be on b370
Click to expand...
Click to collapse
Wow....is it for the L22C675 model? Please send me the link.....I have the B370 files with me.
vikrant1982 said:
Wow....is it for the L22C675 model? Please send me the link.....I have the B370 files with me.
Click to expand...
Click to collapse
Share the files with each other. But you not be able to update via dload as its small file that can be done via OTA only
shashank1320 said:
Share the files with each other. But you not be able to update via dload as its small file that can be done via OTA only
Click to expand...
Click to collapse
I mean Rajible said he has the B381 files for manual update via dload folder and I have the B370 files for manual update. I can manually update B370 first and then manually update B381

Mate 10 pro BLA-L29C636 didn't receive OTA update to PIE

Huawei already announce that my location can receive android 9.0 but i have been waiting 3 months without any OTA update notification. Could anyone help to advice what is the root cause?
Note: My phone has no root but i didn't receive any OTA update.
Updates
Bondeth hun said:
Huawei already announce that my location can receive android 9.0 but i have been waiting 3 months without any OTA update notification. Could anyone help to advice what is the root cause?
Note: My phone has no root but i didn't receive any OTA update.
Click to expand...
Click to collapse
Huawei has rolled out the pie updates for all variants of the mate 10, so you should have gotten it, you might want to try checking when you are connected via WiFi our using a computer and HiSuite. On my debit only sees updates that way so it might also apply to yours as well.
revjamescarver said:
Huawei has rolled out the pie updates for all variants of the mate 10, so you should have gotten it, you might want to try checking when you are connected via WiFi our using a computer and HiSuite. On my debit only sees updates that way so it might also apply to yours as well.
Click to expand...
Click to collapse
I've been done those methods that you mentioned.
Connect to WiFi and check an update on Hicare app. Although I used HiSuite as well but the result is nothing.
Strange
Bondeth hun said:
I've been done those methods that you mentioned.
Connect to WiFi and check an update on Hicare app. Although I used HiSuite as well but the result is nothing.
Click to expand...
Click to collapse
Huawei has rolled out pie for your variant quite some time ago, all mate 10 devices have been updated already with the exception of those that unlocked and flashed custom ROMs. Since you tried WiFi and HiSuite already right now you really don't have many options except possibly contacting customer service and see if they can push the update to your phone. The only other way I can think of right off hand is the dload method of updating which I am not really familiar with (you'd have to search for the instructions on that method). Good luck
revjamescarver said:
Huawei has rolled out pie for your variant quite some time ago, all mate 10 devices have been updated already with the exception of those that unlocked and flashed custom ROMs. Since you tried WiFi and HiSuite already right now you really don't have many options except possibly contacting customer service and see if they can push the update to your phone. The only other way I can think of right off hand is the dload method of updating which I am not really familiar with (you'd have to search for the instructions on that method). Good luck
Click to expand...
Click to collapse
Thank for your information. I've tried dload method but it didn't work due mate 10 pro doesn't support sd card
U can try a Factory Reset it should trigger the OTA.
It has worked for me in the past when i did not recive OTA.
But make sure to Back Up your phone!!
Sent from my BLA-L29 using XDA Labs
Bondeth hun said:
Huawei already announce that my location can receive android 9.0 but i have been waiting 3 months without any OTA update notification. Could anyone help to advice what is the root cause?
Note: My phone has no root but i didn't receive any OTA update.
Click to expand...
Click to collapse
First thing check for HiCare update in the playstore.
Then go to HiCare>settings>updates
Request for updates.
Some people got updates after changing region mostly to Asia (Malaysia, Singapore etc). So, change region to Europe or any mideastern country, reboot the phone then change to any Asian country and go to HiCare>settings>updates
Request for updates
zayidhs said:
First thing check for HiCare update in the playstore.
Then go to HiCare>settings>updates
Request for updates.
Some people got updates after changing region mostly to Asia (Malaysia, Singapore etc). So, change region to Europe or any mideastern country, reboot the phone then change to any Asian country and go to HiCare>settings>updates
Request for updates
Click to expand...
Click to collapse
My Hi care app version is 9.1.5.302 ang I've been changing my device location to Singapore than restart my device but seem it doesn't work.
Check your IMEI
Check your IMEI at Imei.info to make sure that your device is brand new and not a refurbished one, cause your case may be due to a refurbished device.
Bondeth hun said:
My Hi care app version is 9.1.5.302 ang I've been changing my device location to Singapore than restart my device but seem it doesn't work.
Click to expand...
Click to collapse
Try without any sim card inserted!
hack_storm said:
Check your IMEI at Imei.info to make sure that your device is brand new and not a refurbished one, cause your case may be due to a refurbished device.
Click to expand...
Click to collapse
I think my phone is brand new because when I check my IMEI number in IMIE.info it shows all the information.
Mostar088 said:
U can try a Factory Reset it should trigger the OTA.
It has worked for me in the past when i did not recive OTA.
But make sure to Back Up your phone!!
Click to expand...
Click to collapse
After factory reset your phone get an OTA update immediately or it will take some time?
Pretoriano80 said:
Try without any sim card inserted!
Click to expand...
Click to collapse
I've been removed both sim cards than clear cache and data on Hi-care app after that restarting my phone but it stills no any updates alert.
I don't have a pro version...
Have you tried dload with OTG storage?
What about e-recovery? This can be used in conjunction with firmware finder with an "approved for installation" firmware if you're able to change the DNS in your local router.
Sent from my HUAWEI ALP-L29 using XDA Labs
wbrambley said:
I don't have a pro version...
Have you tried dload with OTG storage?
What about e-recovery? This can be used in conjunction with firmware finder with an "approved for installation" firmware if you're able to change the DNS in your local router.
Click to expand...
Click to collapse
I didn't try dload with OTG yet could you please guide? I have tried with e recovery method but I couldn't change dns on router due to my ISP set a fixed dns on their router configuration.
Bondeth hun said:
I didn't try dload with OTG yet could you please guide? I have tried with e recovery method but I couldn't change dns on router due to my ISP set a fixed dns on their router configuration.
Click to expand...
Click to collapse
After like 3 seconds of searching...
https://yescrowd.optus.com.au/t5/Android/Huawei-Mate-20-Pro-Firmware-Updates/td-p/527894/page/4
Like my first line says I don't have the pro version.
Can't guarantee anything but it may give you a starting point.
Sent from my HUAWEI ALP-L29 using XDA Labs
emui 9.1 has been released for mate 10 pro?
Bondeth hun said:
After factory reset your phone get an OTA update immediately or it will take some time?
Click to expand...
Click to collapse
Immediately it should come.
Sent from my BLA-L29 using XDA Labs
Mostar088 said:
Immediately it should come.
Click to expand...
Click to collapse
Unfortunately, after factory reset I still didn't receive an update.
oficialdiegossousa said:
emui 9.1 has been released for mate 10 pro?
Click to expand...
Click to collapse
As my local hauwei announced, there will be 9.1 releases soon but unfortunately I still stuck with 8.0 could not receive an update.

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