Hi all,
So I went to T-Mobile for a replacement for a 2 month old S5. It has been randomly rebooting and not taking phone calls for a couple of weeks now, and hopefully, was just a defective unit.
I have root on my current phone, and plan to root the replacement, but since I have a new phone with guaranteed stock, untripped knox, is this a good time to play around with roms on the old defective unit? I have a few days before I have to send the old one back. Does T-Mobile check stuff like that on defective units, or do they just send it to a refurb facility or junk it?
My s5 has the same issue as yours. I called T mobile and the support guys recommend me to remove the sd card. However, after 24 hours, my phone randomly restarted one time, when I open the Youtube. I am no idea what cause the phone reboot. I am think about call T-moblie again for a replacement. any idea?
Hello, I have a Sprint LG G4 and I recently downloaded an update. After it restarted it got stuck on the Sprint startup screen for about 40-45 minutes so I decided to take the battery out because I could already tell something went wrong.
Keep in mind, I have not rooted or flashed a rom on this phone as it is completely stock.
I went to the Sprint store and after the guy punch stuff in on his computer for about 20 minutes, he told me that the "tech" could fix it by factory resetting the phone. The only issue is, I would like download my data off the phone before I reset it and the people at the Sprint store didn't know how to do that.
I there a way a way I could get the files off of my phone before resetting it?
There is a big anguish of the Lg V10 owners that V10 has the same boot loop problem as G4. There are some events (around net) that make this anguish bigger and bigger. Can we have a general real view for this theme?
I have had this phone since March and I have never noticed any problem. I am with Android – Marshmallow. Let us know if you had boot loop problem with your phone.
Let's hope that they are individual events and V10 will not appears the big boot loop problem as G4 has.
Seems to be an AT&T centric issue, I havent had a boot loop problem and I've owned my phone since Dec 2015. T-Mobile user here.
The boot loop issue seems weird because it would seem people experiencing this issue all at the same time. Like it's a date issue or server issue from AT&T.
I noticed that. How can effect the AT&T or other server my phone and has bootloop;
It seems to be a rumor only, some samsung fans might be posting such things on forums. Now when V20 is about to launch, such rumors are being spread. M using Tmobile H901 (Manufactured Oct 2015) and it is working perfectly fine on MM.
No boot loops here, I am sure it is the competition trying to hurt LG
The only problem I had, was that my V10 that I bought on launch day, microphone became very muffled. I Exchange it about 2 months ago, but no boot loop issue at all. My replacement is working great also!
Sent from my LG-H901 using XDA Free mobile app
There is a thread here where some owners post that their V10 had bootloop issues, but I believe that they are few cases according the sales of appliance, maybe I'm wrong. We will see...
I live in Switzerland (my provider is Sunrise, I bought the phone from a swiss online retailer called digitec, so there should be no ties to AT&T) and after doing a lot of research on potential audiophile phones I've decided to buy an LG V10 in May this year, and I dont regret doing it so far, it's a great device.
However about 2 weeks after I bought the phone a colleague of mine broke the screen by accident and I had to send the phone in and pay for it to get repaired. After they returned it to me I had something that appeared to be very similar to what you call a "boot loop" here in this thread. The phone constantly restarted on its own, in different intervals. I tried everything without success, but then after about 2 days (I had removed the battery for the whole night, don't know if this is relevant but I'll mention it anyway) when I was at a point where I was going to call the LG support helpline, I tried doing a hard reset one last time, and don't ask me why but the phone has not been in a boot loop since (that was about 1 or 2 weeks ago). All I did was hard reset the phone and install every software Update available. Just thought I'd mention this here because I am really wondering what caused this and I'm really hoping that I wont be encountering this issue again since I do not really know how I fixed it.
poo
Hmmm mine is 5 Days Years Old .. I read alot of Articles via Internet .. I Hope v10 not as G4 .. But to be Updated check Android Authority's Article .. Read comments .. Also they send a statement to LG and waiting for Respond ..
Sent from my LG-H960A using XDA-Developers mobile app
My V10 just got the bootloop bug and I had to send it to LG.
raymondjoshua said:
My V10 just got the bootloop bug and I had to send it to LG.
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Wht's ur model ?
mohammed tohfa said:
Wht's ur model ?
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the ATT model H900
Back in July my VS990 developed the bootloop issue. Sent to Verizon for warranty replacement. the 1st replacement had many issues that led to them sending a 2nd replacement unit. All good so far.
Bootloop
My phone from T-Mopile overheated and would not boot fully. I have long since had it replaced but no issues with the new device so far.
At least it doesnt explode like the Samsung Note 7
Head over to r/lgv10 on Reddit and you'll see dozends of reports in the sticky (including me) with my H901 (tmobile). Now I am on a H960A, but missing the missing 32GB.
I woke up this morning and grabbed my LG V10. Opened an app, then it froze, no response from any soft or hard buttons for about a minute, so I pulled the battery. Now I am the proud owner of a boot looping brick. ATT H900. It should still be under warranty, so I am going to try the ATT store this morning before class.
So I sent my bootlooped V10 H900 to LG and it says they replaced the main board. Hopefully that fixes the problem once and for all.
tl;dr: H962 thinks it's a H961N and doesn't want to update. How to fix?
A couple of months ago my V10 bootlooped. It was a H962 purchased from a grey reseller meaning LG in Australia (where I am) and LG in Taiwan (where the phone was from) both vehemently refused to service the phone. All this was within 6 months of purchasing the phone. This wasn't too surprising, however strangely enough, the grey seller agreed to fix the phone (after constant harassment on my behalf). As the phone was dead, I figured it was worth risking money on postage so I sent it off and after several months (and after more harassment by me) I finally got it back, fixed.
A few months passed and I noticed it wasn't receiving any updates so I dived into the settings and realised that something fishy was going on - the phone reported it was now a H961N - keep in mind I purchased a H962 to begin with.
The software thinks it's H961N however all the branding on the back of the phone says H962. I'd assume they took the guts of a H961N and stuck it into my phone but LG Bridge reports it as a H962 when I try to update (although it fails).
Updating using the update centre does nothing.
Updating using LG Bridge comes up with errors.
Updating using LGUP comes up with errors.
I've tried various versions of KDZ & TOT for both models using various methods and they all spit out errors.
Attempted on both a Windows 10 machine and a macOS machine.
All the latest drivers and software downloaded from LG.
I've tried yelling at the computer, phone and neighbour's cat and nothing works.
(Oh, the reseller refuses to answer any of my emails. Legally they don't need to and they didn't even have to fix the phone to begin with.)
Android security patch level is June 2016 which has me paranoid. Is Russia now watching me eat pizza in bed in my underwear? Are they recording my every move? Does the Kremlin judge my choice of pineapple on aforementioned pizza? I'd like to update to the lastest version possible to help stop all of this... but how?
Unrelated note, thanks to this phone I am no longer a fan of LG. This is the second boot-looped phone I've had and I've had to replace the rear lens cover for getting scratched so easily, replace the speakers for blowing up after a drop from a table onto wood floor (aren't these supposed to be tough) and the phone stopped vibrating (easy fix but I can't be bothered buying the parts as they aren't locally available). I should retire the phone however it's still a tough little beast so I'll keep on going until it refuses to stay alive.
Your phone is refurbished my friend.... Any wrong update and you will get into a bootloop
Problem fixed after some more lengthy digging.
I refused to accept the unhelpful "it's refurbished so it can't be done" answer as it made no sense given the fact that it wasn't on original firmware, suggesting an upgrade was performed prior to it being returned.
For those people in the future wondering, evidently there are 3 versions of H961N (I was under the impression there were 2). The phone wasn't returning the proper version code. Updated with the proper kdz and everything is fine. It still reports it is both H962 and H961N and likely won't ever auto-update.
thatgrumguy said:
Problem fixed after some more lengthy digging.
I refused to accept the unhelpful "it's refurbished so it can't be done" answer as it made no sense given the fact that it wasn't on original firmware, suggesting an upgrade was performed prior to it being returned.
For those people in the future wondering, evidently there are 3 versions of H961N (I was under the impression there were 2). The phone wasn't returning the proper version code. Updated with the proper kdz and everything is fine. It still reports it is both H962 and H961N and likely won't ever auto-update.
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please provide the link of kdz you downloaded.
jd.21 said:
please provide the link of kdz you downloaded.
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https://forum.xda-developers.com/lg-v10/general/kdz-download-lollipop-kdz-10c-lg-servers-t3332348
Just picked one up to replace my soon to be retired V8 Pro. Went to go and update to try and get Oreo on it and getting error message that phone is not registered yet. I have seen several threads around but nothing saying how to resolve it. AT&T has the imei updated and phone is otherwise working fine.
I bought two of these on clearance from Walmart. One updates just fine, the other has this issue. I searched for a long time and can't find anything. The one with the issue was also unable to register for the LG 2 year promise warranty, it's like LG made phones and never recorded their IMEIs. I emailed the warranty support my proof of purchase and they added it to their system but I still can't update. KDZs seem to be the only way to update these phones. LG really isn't instilling confidence in me, even with their 2-year promise. I basically only buy LG devices on clearance because of all the issues they have.
petard said:
it's like LG made phones and never recorded their IMEIs.
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Best description I've read. I sent my IMEI in with a brand new box as proof and they told me it's not in their database. What the heck?