ASUS Suspends Android 7.0 Nougat Update for ZF3U! BUT My ZF3U is DEAD! - Asus ZenFone 3 Ultra Guides, News, & Discussion

Following my recent technical issues that were caused after updating my ZF3U to Android 7.0, I contacted ASUS and was told that "we have checked this for you and sent this info through for analysis. The Android N update has been stopped for OTA updates. So we would advise to downgrade the unit back to Android M for now. And do a factory reset for the unit".
This advice did not work and eventually my problems got worse (see other threads I posted about my problems). Few days a go my ZF3U completely died on me. Prior to this fingerprint recognition did not work, serial number was misreported in settings, no sound in calls was present even after downgrade to Android M. ASUS should not have released the Android 7.0 firmware in the first place pending proper testing on the ZF3U.
Eventually, I sent the phone to repair (through my insurance as ASUS insisted I had to send the device to Taiwan as it originated from there for the Asia market -POOR Service for an international company) and was advised that my ZF3U was beyond economical repair so a replacement was needed. I have now ordered another one as this phone is the only phone available that caters for my needs. I am really annoyed with ASUS, their service and the really poor software update they first rolled via OTA and then through their servers and then withdrew without any advice to those of us who have already installed it on our precious devices. They should never have released an incomplete, faulty firmware update. I hope those of you who have either downloaded the OTA or used the manual file do not experience the issues I had but if you do then good luck to you unless you have insurance.
Lets hope they learn to fix their phones properly with good after-sales support and I am still waiting for compensation from them following my recent complaint.

What's up with this update anyway ? I received it and my phone functions perfectly...
Why did Asus pull the update ? What's the official reason ? Is it a widespread problem ? Or just corner cases ?
Thanks.

Latoc said:
What's up with this update anyway ? I received it and my phone functions perfectly...
Why did Asus pull the update ? What's the official reason ? Is it a widespread problem ? Or just corner cases ?
Thanks.
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Click to collapse
Not sure why it was pulled. I got the manual update second hand from a user on this site as it was already pulled from ASUS before I could get it. I knew the risk and updated anyways. No issues at all. Phone works perfectly, maybe even better. My bootloader was unlocked and rooted just like AWFRONT was. Not sure why I didn't get the same issues they did, but I am 100% issue free on the 7.0 update.

doctahjeph said:
Not sure why it was pulled. I got the manual update second hand from a user on this site as it was already pulled from ASUS before I could get it. I knew the risk and updated anyways. No issues at all. Phone works perfectly, maybe even better. My bootloader was unlocked and rooted just like AWFRONT was. Not sure why I didn't get the same issues they did, but I am 100% issue free on the 7.0 update.
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Click to collapse
do you mind sharing the manual nougat firmware image and instructions to manually update?

nerdyone255 said:
do you mind sharing the manual nougat firmware image and instructions to manually update?
Click to expand...
Click to collapse
https://forum.xda-developers.com/zenfone-3-ultra/help/stock-recovery-t3585965/page2

doctahjeph said:
Not sure why it was pulled. I got the manual update second hand from a user on this site as it was already pulled from ASUS before I could get it. I knew the risk and updated anyways. No issues at all. Phone works perfectly, maybe even better. My bootloader was unlocked and rooted just like AWFRONT was. Not sure why I didn't get the same issues they did, but I am 100% issue free on the 7.0 update.
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Click to collapse
this explains why my ultra didn't get the update yet.. probably it was rolled out to some devices, and encountered intermittent issue like above and rolled back..

Related

Why Can't ASUS Just Gives Us Back the .11 Firmware?

I rarely start new threads here on XDA, but I thought this topic was deserving of having its own thread.
Many of us who had perfectly working Primes have had our units seriously screwed up by ASUS' .13 firmware update. Whether it's the sleep of death, ridiculous battery drain, or both, many of our tablets have went from working great to being borderline useless. It's as if many of our Primes were sacrificed to fix a few other Primes that had freezing problems that we never had.
With that said, I don't see why we should have to wait for weeks while Asus works on a fix for their last "fix" that caused these problems in the first place, when there is a perfectly good firmware already written that works great for most users. Why can't ASUS just give us the option to go back to the .11 firmware while they continue working on newer firmware? Why is this so hard? Am I missing something?
Firmware Archive on Asus Web site...
nyijedi said:
Why can't ASUS just give us the option to go back to the .11 firmware while they continue working on newer firmware? Why is this so hard? Am I missing something?
Click to expand...
Click to collapse
I could be wrong, but as far as I can see, various firmware versions are available for download from the Asus website - at least, they are from the UK website (which includes US-centric firmware): http://uk.asus.com/Eee/Eee_Pad/Eee_Pad_Transformer_Prime_TF201/#download
<Checks>
Yup, the global Asus web site has them too. There are other resources other than just XDA Developers, you know! ;-)
HTH
bruisah said:
I could be wrong, but as far as I can see, various firmware versions are available for download from the Asus website - at least, they are from the UK website (which includes US-centric firmware): http://uk.asus.com/Eee/Eee_Pad/Eee_Pad_Transformer_Prime_TF201/#download
<Checks>
Yup, the global Asus web site has them too. There are other resources other than just XDA Developers, you know! ;-)
HTH
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Click to collapse
Yes, but manual update will not allow you to downgrade firmware to an earlier version...
Crap! I'm in the same boat.
I would love to revert back to .11
Battery drain is just too much to ignore.
Revert Firmware
As much as I hate the battery drain at this point the Reboots and Sleep of Death ARE KILLING ME.
.11 had a Perfectly working Prime. WIFI, BT everything great (well GPS didn't work but expected that..) No reboots etc.. Loved my prime... Update to .13 Firmware and Have the sleep of death, random reboots... going on 10+ reboots in 10 hours since updating this morning...
This sucks.
Please Please PLEASE give me a way to revert to .11
Be patient and the roms will come...
Sent from my Galaxy Nexus using xda premium
To be honest at this point I just wish they would give us our money back this product is a bust too many quality control issues.
the only way you'll get your money back is if you bought it from asus directly, but if you bought it at a retail store, you have to go back to a retail store.
however, im sure you know you can send it to rma and you'll get back it back fixed in a few weeks. sorry
In theory if someone could figure out where misc_version was stored then maybe someone with more brains than me could write a script to change this to a lower version allowing downgrade.
I may be barking up the wrong tree of course.
I had issues after an earlier firmware upgrade and a factory reset fixed it. I suggest trying that before investigating returns, downgrades or RMA's.
banderling said:
I had issues after an earlier firmware upgrade and a factory reset fixed it. I suggest trying that before investigating returns, downgrades or RMA's.
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This.
Factory resets have fixed a TON of problems I've had with my prime. I do it after every ota now lol.
Sent from my Transformer Prime TF201 using Tapatalk
This was the last straw for me. I'm stuck with the Prime, but I will ABSOLUTELY NEVER BUY ANOTHER ASUS PRODUCT EVER AGAIN. They're an awful, awful company.
Edit: Also, it's ridiculous to be expected to do a full reset after every OTA update, especially when Asus releases one every other week to try and fix problems they created with the previous OTA update.
Sent from my Galaxy Nexus using xda premium
Yep, I have said it a few times already in other threads, give us back our . 11
I would just be patient for a few days... wait for some unofficially, official news on the manufacturer's end, and we'll hopefully receive another update that could resolve the newly presented issues.
Sent from the last remaining Prime; Leader of the Autopads.
Reignzone said:
I would just be patient for a few days... wait for some unofficially, official news on the manufacturer's end, and we'll hopefully receive another update that could resolve the newly presented issues.
Sent from the last remaining Prime; Leader of the Autopads.
Click to expand...
Click to collapse
it was tweaked to account for processor clock differences in the Primes experiencing ICS lockup issue unless they allow us to somehow roll back to 1.11 this isn't happening anytime soon.
Im with the thought of the factory reset and installing apps one at a time. Im updated to the latest nd havent had any issues save the youtube thing that started before the update. Ive had apps crash to home screen and either ditched them or reinstalled. No battery problems here. What I noted after the update was fewer app crashes, better (not stronger) wifi preformance and the noise line that was popping through the screen every now and then hasnt happened since. Im thinking a great deal of issues are apps that are not optomized with ICS.
Sent from my Transformer Prime TF201
rand4ll said:
Yes, but manual update will not allow you to downgrade firmware to an earlier version...
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Ah. Fair point.
When I took my TF201 to the Asus service centre here in Hong Kong (yes they are Asus, not a contractor) I asked if they could roll me back to Honeycomb. Their answer was cannot. Only at the factory!
They are keeping the bootloader secure.
Is .13 so bad? Some of us in eu with constant reboots can't wait.
Sent from my Transformer Prime TF201 using XDA Premium App
nyijedi said:
This was the last straw for me. I'm stuck with the Prime, but I will ABSOLUTELY NEVER BUY ANOTHER ASUS PRODUCT EVER AGAIN. They're an awful, awful company.
Edit: Also, it's ridiculous to be expected to do a full reset after every OTA update, especially when Asus releases one every other week to try and fix problems they created with the previous OTA update.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I felt a bit like that when they had a go at me on facebook, for what one of there main stockist told me. I'm so close to sending my paper weight back and waiting for something else.... not an ipad 3... hahaha
Sent from my Transformer Prime TF201 using XDA Premium App

update z3v

Hi; is there an update for z3v with build N° 23.1.D.0.239 ?
i cant find it in xperifirm !!
Latest firmware for Z3v in xperifirm is 23.0.E.1.44 / R19B
Do you have the most recent Xperifirm?
This is also the latest firmware that VZW will send if you check for software updates.
yes my device shows 23.0.E.1.44 / R19B . and in right side in the same line S/O !
and it tells me that if it is S/O; i should use the software updater for the latest update so i did but i get the message error during DM session
is this officiel firmware ?
mohkam84 said:
is this officiel firmware ?
Click to expand...
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Where in the world did you get that?
GigaSPX said:
Where in the world did you get that?
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Click to collapse
i had the same question !!
we got to ask bridge's users (own a z3v) to find out if this build firmware is officiel
mohkam84 said:
i had the same question !!
we got to ask bridge's users (own a z3v) to find out if this build firmware is officiel
Click to expand...
Click to collapse
Well I have PC companion, and I can't have it find my Z3v. It doesn't even share the same screen as that. If you have it, download and share it so we can confirm it too
Its sony bridge for mac like PC companion for pc
(that's my friend's device)
mohkam84 said:
Its sony bridge for mac like PC companion for pc
(that's my friend's device)
Click to expand...
Click to collapse
Oh I know. See if he can download it and try it. I've stayed positive for months now since I got my phone, but I'm starting to lose my patience now. lol
mohkam84 said:
is this officiel firmware ?
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Click to collapse
What blows my mind is how he got that info. It really makes it interesting that he found it through Apple hardware through Sony software. Hopefully that sort of made sense.
Bruce Lee said:
What blows my mind is how he got that info. It really makes it interesting that he found it through Apple hardware through Sony software. Hopefully that sort of made sense.
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Exactly this. Nowhere else on the internet has the update version number as precise as that. Download it, share it on here, you're making headlines everywhere. Xperiablog, GSMArena, Android Authority, etc.
Trying to see if I can access it.
However, the dang Sony Bridge application will not recognize my Z3v being plugged in
srsaloom said:
Trying to see if I can access it.
However, the dang Sony Bridge application will not recognize my Z3v being plugged in
Click to expand...
Click to collapse
The TC is quite mysterious. He doesn't directly respond to sharing other information about it.
What I do guess is trying to reinstall the program based in a different region. Try somewhere in Europe or northern Europe. Wherever it seems that Lollipop was first released and see if the phone would get recognized there. Or even try to mimic the settings from the picture posted somehow.
I loaded this on my Macbook.
It would not recognize my Z3V either.
GigaSPX said:
The TC is quite mysterious. He doesn't directly respond to sharing other information about it.
What I do guess is trying to reinstall the program based in a different region. Try somewhere in Europe or northern Europe. Wherever it seems that Lollipop was first released and see if the phone would get recognized there. Or even try to mimic the settings from the picture posted somehow.
Click to expand...
Click to collapse
I set my vpn in france & london. Neither yielded a different file. I guess the program just goes off of system language (hence the French in the OP's followup)
Well I'll be damned how Verizon could just hold onto it to put bloat in it.
I updated my recently bought tablet to Lollipop. I wanted to root it before I do it, but it was some hell of a trouble for me to get root because instructions were all over the place. I gave up on it halfway, go back to Kit Kat, then flashed the official Lollipop firmware. I have to say, it feels just as smooth if not better, and the whole Material design looks dazzling. Once it's going for the Z3v, I'm pretty sure it's definitely worth it despite all that's said from experience on the Galaxy S5.
One thing I do hope they add is a Clear All button for the Recents menu. It'd be convenient, but definitely a lot more convenient on the tablet because of the bigger touchscreen area.
A Tech guy I spoke to 2 days ago (during a service call) informed me that the Z3v voLTE update is scheduled for the end of the month!
I assume that would be included in the Lollipop update?!?
GigaSPX said:
The TC is quite mysterious. He doesn't directly respond to sharing other information about it.
What I do guess is trying to reinstall the program based in a different region. Try somewhere in Europe or northern Europe. Wherever it seems that Lollipop was first released and see if the phone would get recognized there. Or even try to mimic the settings from the picture posted somehow.
Click to expand...
Click to collapse
i was working my friend so i cant respond
before u juge me the device its not mine i think i told u so; so i cant play with it. the owner was wondering if this is an officiel update for the phone so i post this question to knew about it than i ask him to send me a screen capture to share it with u all
and i told him to upload the firmware but he told me that he didnt find it in bridge contents folder's ..........
DJ Sandman said:
A Tech guy I spoke to 2 days ago (during a service call) informed me that the Z3v voLTE update is scheduled for the end of the month!
I assume that would be included in the Lollipop update?!?
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Click to collapse
Oh gawd I hope that's true.
Sad to say, but I don't believe a word regarding updates (much less anything else) a Verizon rep or tech says to me anymore. I guess that makes me a bitter old man. lol

OTA 5.0.2 on its way

Havent seen this posted anywhere but for those still out there with interest here it goes. I have known for a month now but didnt want to say anything until it got closer. The VZW Z2 tablet was 1st and now the Z3v is up for OTA. I haven't gotten it yet on my own but been told to keep manually trying the pull. Pull will happen first.
I had a Z4v and curious to see how well the z3v performs in comparison with the last and final build for that hardware. Z4v only had 5.0.2 also.
Advanced calling is supposed to come with this OTA.
Lollipop 5.0.2
hVolte enabled
Band 4 and Band 13 enabled(Carrier Aggregation) + Band 2 support
Stagefright patch
OS fixes
Mad
Any news on the official roll out date? And about time Z3V owners get 5.0! Wooo!!!
There never was a Z4v. Verizon never released the phone.
maddigital said:
Havent seen this posted anywhere but for those still out there with interest here it goes. I have known for a month now but didnt want to say anything until it got closer. The VZW Z2 tablet was 1st and now the Z3v is up for OTA. I haven't gotten it yet on my own but been told to keep manually trying the pull. Pull will happen first.
I had a Z4v and curious to see how well the z3v performs in comparison with the last and final build for that hardware. Z4v only had 5.0.2 also.
Advanced calling is supposed to come with this OTA.
Lollipop 5.0.2
hVolte enabled
Band 4 and Band 13 enabled(Carrier Aggregation) + Band 2 support
Stagefright patch
OS fixes
Mad
Click to expand...
Click to collapse
First off, how did you get a z4v? Also, where did you hear the news about the update?
Yes there was a Z4v. It was retail ready and shipped but then recalled. Some resellers had the opportunity to not return all stock like this one http://m.ebay.com/itm/161860311364?_mwBanner=1
I had a pre-release z4v for testing with my company MDM. I work for a Verizon business customer who tests devices and software updates to make sure they work with our mobile device management. Z4v was weeks from releasing when the hold was placed. That's all I know before it was recalled and cancelled. It worked fine with a few bugs I reported. It was fully waterproof.
I got the word to keep an eye out for the z3v update coming so I can test and now I'm waiting. Since there is a lowe number in use at my company I didn't get early access to the software update like I did for the s6 5.1.1 and the S5 lollipop update.
I just like the Sony phones and can't wait to try the official update on a few phones I have here. I don't have any interest in the pre release leaked versions out now.
I still haven't gotten the update on my two phones yet but will keep trying the manual pull.
Hopefully vzw doesn't hold the update now that the v10 and turbo 2/maxx 2 is released same week.
Mad
Holy crap, that's amazing that the Z4v is actually on sale for once. But is the seller not worried about Verizon ensuing to get their phone back or something?
And geez... that's some 100% markup.
So a ftf ought to be on the Sony github, but there isn't one. So what is the build number?
Nothing new on Xperifirm
Perhaps just like the Xperia Z2 Tablet, the build number will end with 508 as the OTA.
1linuxfreak said:
So a ftf ought to be on the Sony github, but there isn't one. So what is the build number?
Click to expand...
Click to collapse
I'm not rooted and was able to get this to work last night using the 9.18.6 flashtool version. It works and I did not lose any data or apps. The phone is running better than ever. Once installed the flashtool has a button to go to xperifirm to get the latest FTF if you haven't already downloaded it. Here is the link: https://userscloud.com/kb6tr3bcuecr
Can you confirm that that is the final build and not an RC?
1linuxfreak said:
Can you confirm that that is the final build and not an RC?
Click to expand...
Click to collapse
I doubt this is the final build but was tired of waiting for Verizon. Now that this was successul for me I'll just pull any new release on Xperifirm via the flashtool and install it instead of waiting for an OTA. I'm not sure how Verizon even manages these since they are 1.5gb files.
i'm new to android etc. i don't want to get in too deep in regards to roms, unlocking the bootloader etc cause it's probably above my head. however, i have friends on lollipop and it looks a lot better. so if i were to use this flashtool for sony. basically i plug in my phone, download this xperifirm and then install? sounds like there was no need to root or anything? thanks for any tips.
Does this update allow you to use VoLTE? I upgraded to this phone from a Galaxy S4 and definitely like all of the features on the Z3V more except that I cannot talk and use data at the same time.
jimmycd25 said:
i'm new to android etc. i don't want to get in too deep in regards to roms, unlocking the bootloader etc cause it's probably above my head. however, i have friends on lollipop and it looks a lot better. so if i were to use this flashtool for sony. basically i plug in my phone, download this xperifirm and then install? sounds like there was no need to root or anything? thanks for any tips.
Click to expand...
Click to collapse
Yeah, you just need to follow guides on how to use Xperifirm and Flashtool to flash your phone to the next firmware.
teddy333 said:
Does this update allow you to use VoLTE? I upgraded to this phone from a Galaxy S4 and definitely like all of the features on the Z3V more except that I cannot talk and use data at the same time.
Click to expand...
Click to collapse
Most likely considering it would be the official update.
Great news.
Just chatted with Verizon: (abridged)
Thank you for contacting the Verizon Wireless Chat Team. One of our skilled Chat Representatives will be with you in a moment.
Your Chat Session ID is XXXXXXXXXX.
Hello, my name is XXXX. I’m happy to assist you with your question.
How can I help you today?
Visitor: Hello
Visitor: When is the Xperia Z3V receiving Lollipop?
XXXX: Good morning!
XXXX: We can definitely check and see when it may be getting that update.
XXXX: I am checking for you now if we have the information on when it will get the update.
XXXX: Thank you so much for your kind patience as I am researching this for you.
Visitor: Thank you.
XXXX: You are most welcome.
Visitor: I am reading insider reports that OTA 5.0.2 is on the way. Just wanting to confirm.
XXXX: Right now, we do have it confirmed that it will be coming to the devices, but we don't have a specific date to provide at the moment. Rolling out a new release takes a great deal of planning as it is important that Verizon Wireless deploy a fully tested release to avoid any customer impacting issues. Testing and approval requires input from many test organizations and stakeholders so we can ensure our reliability for our devices.
Click to expand...
Click to collapse
Your not telling the community anything new.
VZW petitioned the FCC for WI-fi calling because AT & T got granted it (Wi-fi calling), advanced calling 1.0 and lollipop not getting either yet is what has the community pissed at VZW.
Post about things coming with no concrete info just makes it worse.
Can someone post how to use xperifirm and flash tool with this phone
Just got an update.. Verizon Update pull should be published Nov 3rd.. it was postponed until after the weekend. I will continuously check and report back if I get it.
Mad
Checked twice so far today, nothing

Ghosting effect seen on all dark screens

I sent my 5x to the factory for repair of 2 issues. They fixed one issue but not the other and sent it back to me.
Everything on home screen shows up as "ghosting" images on all dark screens (ie: notifications, quickstart and dialer screens). So I get ghosts of all the home screen icons, google search bar, and my screen saver. They are whitish but have a little color. They get stronger as the display is turned up. Huawei is claiming it isn't an issue, but that it's normal and even sent me photos of this ghosting effect on the 5x they keep at the call center for reference (same OS and build as mine). I admit it looks similar to mine. Two supervisors said they see it on their own phones: a Lumia 950 and an iPhone 7. It showed up on my phone about 2 weeks after I upgraded to Marshmallow and was not there before. I've never seen this on any other phone. So they are implying I need to live with it because it's "normal" for this model. Comments please? I think they should have sent me a new phone.
Please check your phones and see if you have this ghosting effect also. If you do it will be obvious, not subtle.
do you have any screenshots showing it?
jkccl9 said:
do you have any screenshots showing it?
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Click to collapse
Yes, I will try to provide you one.
Sorry, I tried two different ways to post a link with a pic, but the site won't let me. And I see no way to upload one directly. How do I do this? It says I can't because I haven't made enough posts.
I could email it to you, I guess. Please tell me the correct way to do this on here.
RobertS.. said:
Yes, I will try to provide you one.
Sorry, I tried two different ways to post a link with a pic, but the site won't let me. And I see no way to upload one directly. How do I do this? It says I can't because I haven't made enough posts.
I could email it to you, I guess. Please tell me the correct way to do this on here.
Click to expand...
Click to collapse
Upload it in image hosting site and add a hyperlink over here.
Make sure that "Automatically parse links in text" option is unchecked.
ghosting
vsriram92 said:
Upload it in image hosting site and add a hyperlink over here.
Make sure that "Automatically parse links in text" option is unchecked.
Click to expand...
Click to collapse
OK, will try what you said
I uploaded a pic to tinypic and tried to insert it here, but still no go.
I clicked on "insert image" but there is no option to uncheck. I also tried the icon that says "insert link. I cannot find any options that I can uncheck.. Sorry if I'm being dense. Could you be more specific please?
I had the same problem here running on EMUI 6.1.
after i played a game called BBTAN on my phone for a long time and i clicked it away to go to whatsapp or something, you could see the highscore of the game and some other stuff of it very vagely in the other app screens.
I thought it had to do with the heating up of the device and display after playing a game for like a long time... BUT...
I was allready planning to unlock my phone and upgrade to LineAgeOS (Cyanogenmod) 14.1 because i didnt like EMUI. SO, upgraded the software 2 weeks ago and never had the issue anymore ever since.... Very weird...
most probably the software issue, can be solved by either a factory reset or flashing any other custom rom
thilak devraj said:
most probably the software issue, can be solved by either a factory reset or flashing any other custom rom
Click to expand...
Click to collapse
tried the EMUI factory reset before, still happened after that, no problems with it inAndroid Nougat Roms... CM13 did have it to!
Dafriss said:
tried the EMUI factory reset before, still happened after that, no problems with it inAndroid Nougat Roms... CM13 did have it to!
Click to expand...
Click to collapse
this might be some specific roms issue, try random roms and use the one which solves it..
thilak devraj said:
this might be some specific roms issue, try random roms and use the one which solves it..
Click to expand...
Click to collapse
Thats what i said , i allready fixed it, dont have any issues with it on nougat RR Rom!
Honor 5x ghosting issue
Dafriss said:
I had the same problem here running on EMUI 6.1.
after i played a game called BBTAN on my phone for a long time and i clicked it away to go to whatsapp or something, you could see the highscore of the game and some other stuff of it very vagely in the other app screens.
I thought it had to do with the heating up of the device and display after playing a game for like a long time... BUT...
I was allready planning to unlock my phone and upgrade to LineAgeOS (Cyanogenmod) 14.1 because i didnt like EMUI. SO, upgraded the software 2 weeks ago and never had the issue anymore ever since.... Very weird...
Click to expand...
Click to collapse
Thanks for the reply. It was in my spam folder so I didn't find it until now.
I've never heard of EMUI 6.1. Is it possible you mean Android 6.1? To my knowledge, EMUI only goes up to 4.1 When I upgraded my phone to Android 6.0.1 in November, I didn't have the issue at first. About 2 weeks later it appeared. It has not gotten any worse, but their "repair" did nothing to fix it at all. And they did not include a note with any explanation, nor did they include the note I was promised explaining what they did do to the phone.
I am not comfortable with rooting my phone (I don't want to lose the warranty and I don't know what I'm doing). I don't think it should be necessary to root a phone to fix an issue like this. The company should either be able to fix it or replace the phone. I refuse to accept their (most recent) explanation that it is "normal", as I've never seen it on another phone and the first 3 agents I discussed it with agreed that it was indeed an issue and offered to start an RMA for it.
Yesterday I called them again to complain about the situation. The agent said she was "escalating" (I always groan when agents say this because it ends up being meaningless) the case and that I would hear back from administration after they hear back from tech support---which could take up to 2 weeks, believe it or not. I can live with the glitch, but when I decide to sell the phone eventually I'm concerned it will potentially kill the sale or encourage someone to offer less than the phone is worth.
ghosting issue
thilak devraj said:
most probably the software issue, can be solved by either a factory reset or flashing any other custom rom
Click to expand...
Click to collapse
I have re-set it several times since encountering the issue with no success. I am not comfortable rooting the phone. I am trying to get a new RMA started, and in the meantime I'm hoping Nougat is released OTA soon and that it will help.
The reason for my original post was mainly to see how many other 5x owners have encountered the same issue. I want to know if this in an inherent problem with the phone, if the Marshmallow upgrade may have caused it (it didn't appear on my phone right away after upgrading to Marshmallow, but it did appear about 2 weeks afterwards).
RobertS.. said:
I have re-set it several times since encountering the issue with no success. I am not comfortable rooting the phone. I am trying to get a new RMA started, and in the meantime I'm hoping Nougat is released OTA soon and that it will help.
The reason for my original post was mainly to see how many other 5x owners have encountered the same issue. I want to know if this in an inherent problem with the phone, if the Marshmallow upgrade may have caused it (it didn't appear on my phone right away after upgrading to Marshmallow, but it did appear about 2 weeks afterwards).
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then , you have to take it service center..
oh, and btw, do not expect any nougat ota, there will not be anything official
thilak devraj said:
then , you have to take it service center..
oh, and btw, do not expect any nougat ota, there will not be anything official
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Thanks for the reply. Supposedly they already did release Nougat a few months ago but there were issues with it and they halted it. They keep telling me they will be releasing it again. So who knows?
I already did send it in to them for repair of two issues, this one and another. They fixed the other issue and sent the phone back to me with no explanation. I'm trying to get another RMA started and this time I will right on top of them about this. Unfortunately they make it impossible to communicate directly with their service center and I was told the service center is very slow returning communications to the administration or CS.
RobertS.. said:
Thanks for the reply. Supposedly they already did release Nougat a few months ago but there were issues with it and they halted it. They keep telling me they will be releasing it again. So who knows?
I already did send it in to them for repair of two issues, this one and another. They fixed the other issue and sent the phone back to me with no explanation. I'm trying to get another RMA started and this time I will right on top of them about this. Unfortunately they make it impossible to communicate directly with their service center and I was told the service center is very slow returning communications to the administration or CS.
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who alredy did released official nougat?? for what device??
you must be confsued, therse has not been a single official nougat release for honor 5x since emui started rollingo ut
thilak devraj said:
who alredy did released official nougat?? for what device??
you must be confsued, therse has not been a single official nougat release for honor 5x since emui started rollingo ut
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I'm not confused. It's what 2 different CSRs told me.
But that isn't why I made this post, and it's off-topic. There is only one point: Do you own an Honor 5X, and if so, do you have the same ghosting problem on dark screens that I have? I would love to get some responses from 5x owners. I have tried uploading pictures of it onto here, but am not able to. But this is a very obvious thing on my phone so you wouldn't need pictures if it occurs on your phone. You would know.

Question Any information about Android 13

We got the information by early November, but still nothing happened. Anyone with some information when this is gonna be released?
There was new update for japanese version 2 days ago...not sure if its patch or new version https://xpericheck.com/SOG09/24936126
I ve got US 62 model and the only thing i ve got so far is security update.
Hope they fix wifi because its awfull at least on mine.
nope not even a new security patch
that's Sony guy's
I have the Xperia 5 IV XQ-CQ72 and i got update notification but still on Android 12. no 13 yet.
I have Xperia 5 IV XQ-CQ72 too. No 13 either, but I just bought the phone (Black Friday acquisition). I'm new to Sony family, previously I had a few Vivo phones. So far I'm impressed. It's amazing how Japanese squeeze such a lot of electronics into a small phone, even a 5Ah battery, and everything works flawlessly.
I'm glad that I don't experience two issues usually mentioned in phone reviews - overheating and unreliable fingerprint.
I don't have a chance to really test the camera, though. But on the first sight it looks more promising than I expected. After all, I came from Vivo.
piskr said:
I have Xperia 5 IV XQ-CQ72 too. No 13 either, but I just bought the phone (Black Friday acquisition). I'm new to Sony family, previously I had a few Vivo phones. So far I'm impressed. It's amazing how Japanese squeeze such a lot of electronics into a small phone, even a 5Ah battery, and everything works flawlessly.
I'm glad that I don't experience two issues usually mentioned in phone reviews - overheating and unreliable fingerprint.
I don't have a chance to really test the camera, though. But on the first sight it looks more promising than I expected. After all, I came from Vivo.
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The phone is great, except it kills apps from background too fast. That's a software issue thankfully and can be resolved with a software update.
WalterCool said:
The phone is great, except it kills apps from background too fast. That's a software issue thankfully and can be resolved with a software update.
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I've been chatting with Sony support about this and providing whatever videos they ask for as evidence. Hopefully they address the problem since I've given them logcat dumps demonstrating the issue.
I just got info from Sony support today that one of the issues I've reported should be fixed in the Android 13 release due by the end of next week (Dec 23). I'm in the US with the 62 model.
I just flashed the 64.1.A.0.857 via newflasher ...
Downloaded the firmware via XperiFirm.
Device: XQ-CQ54
Merry Christmas everyone ...
I just dirty flashed 64.1.A.0.857 on a rooted XQ-CQ72. No issues so far
u lost root.?!
DanielMode said:
u lost root.?!
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I did lost Magisk, but you can easily redo it.
k but I'm tired to reset my phone again
WalterCool said:
I did lost Magisk, but you can easily redo it.
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For that matter - since Sony openly lets us unlock the bootloader, OFW updates are a full-go for us and won't impede rooting ability, right?
Skv012a said:
For that matter - since Sony openly lets us unlock the bootloader, OFW updates are a full-go for us and won't impede rooting ability, right?
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1.- Only for international devices. Sony doesn't allow bootloader unlock for US devices.
2.- As far I know, modified devices (unlocked bootloader) lose OTA. I had to manually update using Xperiafirm and newflasher
WalterCool said:
1.- Only for international devices. Sony doesn't allow bootloader unlock for US devices.
2.- As far I know, modified devices (unlocked bootloader) lose OTA. I had to manually update using Xperiafirm and newflasher
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By the way, I'm infinitely glad I picked one up in Japan over the US because this scrutiny is ridiculous! That said, I'm not rooted just yet and I'd have to prep a full file (mostly in-phone backup of pics) backup first, so I'm not rooted yet and seems like jumping to 13 first makes the most sense.
That said, I seriously gotta tip my hat to Sony for just allowing us to do entirely as we please with their phones while literally every other brand is cockblocking our freedom. Over the years, I missed having a task killer soooo much to save random background apps slowly tugging at the battery and then all the magisk plugins like ad blockers.

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