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Not sure where to put this, so I'm putting it here. I attempted to buy G-Watch from in.mobilefun.com (mobilefun.co.uk's india website). A day later they informed me that due to shipping issue they are unable to make the item available in India at all, they have since removed it from their indian website. The money was credited back to me.
HOWEVER, they have since re-debited my account for said money, under the same transaction (reversal of above credit). CAlling up mobilefun's UK phone numbers usually does not connect me to anyone and when it does I get a rather unhelpful set of people telling me they have no idea about the re-debit, the last they see is that my account was credited BACK for the amount.
PLEASE no one buy from this site, they are swearing they didn't take my money, not shipping or having any promise of ever shipping the item to me or this country at large, and have taken my money and refusing to give it. Since Visa's dispute policy is 10-15 days post-purchase I have to basically wait a month before even thinking about getting my money back.
I kinda doubt that mobilefun.co.uk is a fraud. Im not from the UK, but they have a trustworthy rating. Maybe your bank has made a mistake. Have you tried contacting your bank and asking them about it? That's what I would do.
Mobilefun isn't a fraud, but they do tend to have dubious practices concerning stock levels. They will claim an items in stock when its not so that you order with them and they hope you will wait rather than cancel..
Ask your bank about it. They should reclaim the money.
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
They are using your money to buy more stock of items then by the time you fight it they have sold enough to cover it. It's called a float. Terrible practice.
Sent from my LG-F400K using XDA Free mobile app
coolsilver said:
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
Click to expand...
Click to collapse
My bank says it was originally a hold that was reversed as the order was cancelled, but the "reversal was reversed" in essence, mobilefun basically claimed their money back from my bank after reversing it
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
MobileFun India said:
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
Click to expand...
Click to collapse
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
Click to expand...
Click to collapse
Hi TJPhysicist,
This does sound very strange and my apologies for this. Would it be possible to send over the full details of the individual transactions(including times, dates and auth codes) to [email protected] and I will investigate further with our payment service provider. Like you said it may just be the bank being weird and hopefully it will be cleared up in the next 24hrs.
My apologies again for the inconvenience caused and I assure you that this is the first case of this we have dealt with in the numerous refunds we have ever processed.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
Click to expand...
Click to collapse
Hey, was this issue resolved or not as i am thinking to buy a 3500 MAH battery from mobilefun, i will place my order on your feedback only
Ive just spoke to someone from HTC and they have asked me to send in my device for repair because of blacklight bleed issues and battery issues, i was just wondering how anyone else got on? did yours come back better or worse?
Well, after google refusing to RMA my N9 with a defective screen (dark bar on screen showed up, just like it was a burn-in. Several similar reports have shown up on reddit already), I've spoken with HTC Portugal which then redirected me to their partner (repairing company) to whom I sent the device to a repair.
I got the info that the device was accepted under warranty (contrary to Google's position) for a screen repair. This was 30 days ago. Just today I called back to HTC because there is a legal limit of 30 days for repairs in Portugal and the HTC assistant was spectacular with the whole situation. They admitted promptly that the lack of parts for this device made it impossible to repair on the legal limit.
I am in fact waiting for a new device to be sent to me in a matter of a few days (or next couple of weeks): HTC appologised for the entire situation -which is not their fault anyway- and promptly answered my query by saying that they will provide me a new device and that they can not do it immediatly because they have to enquire where is there stock on the international HTC network to claim a N9 from, since there is nothing available here in Portugal.
I might have been lucky with the assistant, but this was a great costumer service and while I still don't have my device back, or a new one to replace it, the way the situation was handled was great from their side.
---------- Post added at 04:53 PM ---------- Previous post was at 04:49 PM ----------
Well, after google refusing to RMA my N9 with a defective screen (dark bar on screen showed up, just like it was a burn-in. Several similar reports have shown up on reddit already), I've spoken with HTC Portugal which then redirected me to their partner (repairing company) to whom I sent the device to a repair.
I got the info that the device was accepted under warranty (contrary to Google's position) for a screen repair. This was 30 days ago. Just today I called back to HTC because there is a legal limit of 30 days for repairs in Portugal and the HTC assistant was spectacular with the whole situation. They admitted promptly that the lack of parts for this device made it impossible to repair on the legal limit.
I am in fact waiting for a new device to be sent to me in a matter of a few days (or next couple of weeks): HTC appologised for the entire situation -which is not their fault anyway- and promptly answered my query by saying that they will provide me a new device and that they can not do it immediatly because they have to enquire where is there stock on the international HTC network to claim a N9 from, since there is nothing available here in Portugal.
I might have been lucky with the assistant, but this was a great costumer service and while I still don't have my device back, or a new one to replace it, the way the situation was handled was great from their side.
My experience was dreadful. I was told first that the case would have to be escalated and that a tech would call me the next day. They never called. I called back 3 days later and got an RMA. They didn't pay for shipping. The repair department had the device for all of 4 hours and only flashed the firmware. No repairs attempted. Then HTC left the box on the loading dock and UPS never received it, so it took a week of calling and trying to escalate to supervisors to get them to track it down. I was repeatedly told someone would call me back but they never did. Absolutely horrific customer service.
beetmonger said:
My experience was dreadful. I was told first that the case would have to be escalated and that a tech would call me the next day. They never called. I called back 3 days later and got an RMA. They didn't pay for shipping. The repair department had the device for all of 4 hours and only flashed the firmware. No repairs attempted. Then HTC left the box on the loading dock and UPS never received it, so it took a week of calling and trying to escalate to supervisors to get them to track it down. I was repeatedly told someone would call me back but they never did. Absolutely horrific customer service.
Click to expand...
Click to collapse
I'm in the same boat. I've been in contact with them for over two weeks now since my completely stock N9 decided that it was no longer going to go past the boot screen before the screen goes scrambled and the speakers make a loud noise. I tried loading a fresh factory image but it didn't make a difference. First I was told 7-10 days for a call back in Canada. I called them after a few days so they transferred me to the escalation team. I told them I wanted the flush buttons fixed too while they have it. I was suppose to get an email in 24 hours with return instructions. The next day I got another email stating I would get a call back in 7-10 days from the escalation team followed by an email asking how their service was ironically. I had fun with that one... Anyways, Friday I called them again and was told this time that I would get the email in 24 ours with return instructions, but to ignore it because they would also email me a prepaid shipping label shortly afterwards to cover shipping for me. I did get the email with the return instructions but I'm still waiting on the prepaid shipping label. I know I'm suppose to cover shipping, but a supervisor there authorized covering shipping for me and said the would email me the label. Now it's Wednesday and I'm calling them back today to see where this label is. I'm also telling them that I want a replacement, no repair. Take the frigging thing back and send me a new one.
Spent almost two hours on the phone last night with HTC and was actually told by a rep that the escalation team did not want to talk to me. I went to the local Best buy where I got my N9 4 months ago and told them about my warranty service experience with HTC. The service manager told me he would give me a new Nexus 9 right now if I bought the premium insurance plan off of them. So I did, and I highly recommend it. It complete covers all damage for two years. I could kick this thing off the table right now and smash it and best buy will give me a new one. I will never dealm with HTC again. And I have to say, my old N9 was great until it crapped out but there is a noticeable build quality improvement. The beveled edges around the frame are nicer, the screen seems nicer, and the buttons are extremely tactile and protrude far more from the frame than my old one. I could thank them enough for making the exception and I have more peace of mind with their full protection plan.
My post to HTC USA on Facebook
I bought a Nexus 9 and Nexus 9 Keyboard Folio at the end of December. The Keyboard no longer works after about 10 times of use. I can't get the device to take a charge. I just got finished with an online chat from HTC help desk. The agent is trying to tell me there is no manufacturer warranty for a $130 tablet keyboard...This surely can't be possible? I have supported HTC with the purchase of 2x HTC One M8's recommended the device to countless others, bought a Nexus 9, Keyboard, AND the worthless Magic Cover. If this is true, there is NO manufacturer warranty on this keyboard HTC has lost a customer for life.
Click to expand...
Click to collapse
HTC has the WORST customer service. I will never buy one of their products again.
I love this tablet when using it, don't get me wrong, but I only got another one because I now have the peace of mind of the full protection plan with best buy. I got an email from some manager at HTC last night after I already got my new N9 from best buy with the extended warranty and I was pissed. I laid into the guy. They we really going to ask me to try flashing a fresh factory image after all the conversations I've had with them. It's was a known hardware defect, and I'm a frigging UAT tester on a software project. They've should have known I already tried this from the note 6 calls ago. I told him that I hope Google does not choose them as a hardware partner for future Nexus devices.
Just to add to this misery-fest, my over-heating problem resurfaced (of course, since they didn't replace it) so I called and requested a replacement. The rep said they couldn't but relented after I asked to speak to a supervisor. I was sent a shipping label and sent in the tablet a second time. Today I received the tablet and...it's the exact same one. Not replaced. I called HTC again to complain and they asked for me to verify the tracking number for their own label (!) because they had no record that I'd sent it to them. Again asked to speak to a supervisor and was again promised an exchange...if I send it back to them a third time.
At this point, it will be years before I get my tablet back, and even longer before I even think about buying anything from HTC again.
I even called Google at one point to to ask them what the hell they were going to do about the ****ty service their chosen hardware partner is providing. They transferred me to the ****ty hardware partner... Twice... After asking them not to. My take away from this experience is that I'm either going to always purchase a protection plan on a new expensive device, or I'm going to buy my future Nexus devices direct from Google Play so I can deal with Google for exchanges.
---------- Post added at 10:47 AM ---------- Previous post was at 10:46 AM ----------
Wow! lol I like how the forum auto blocks out the word ****ty! ****ty ****ty ****ty! lmao Made me smile this AM!
Mine was average, I spoke to someone on the live chat system and said that the device had terrible battery and light bleed 5 minutes later I get an email saying there going to pick it up next day, it took 5 days for HTC to get it ?
They had it for 7 days and sent it back saying there was nothing wrong with it ( the screen had been replaced and I believe the battery has too ) I think they may have given me the wrong but of paper.
Not bad customer service. Everything was easily tracked and only took around 2 weeks and I now have no light bleed. Battery still seems terrible but oh well
J
Sent from my Nexus 9 using XDA Free mobile app
After sending it back a third time, they've managed to lose it again. Each call gets more complicated and each CSR gets more confused. I'm starting to think it's cheaper for them to issue UPS labels and stall until the warranty expires than to actually replace the device.
Update: amazingly, UPS delivered a replacement device yesterday. I still can't believe it, but I hope never to have to deal with these jokers again.
This was exactly my issue. Every time I called was like the first time I called. I would reiterate the issues I was having and they would offer to troubleshoot every time! I'm like "Look at the flipping notes! We've already troubleshooted! It's a hardware problem I just need the thing replaced!" I don't think HTC's contact centers were prepared for how tech savvy the average Nexus owner actually is.
FrankBullitt said:
Well, after google refusing to RMA my N9 with a defective screen (dark bar on screen showed up, just like it was a burn-in. Several similar reports have shown up on reddit already), I've spoken with HTC Portugal which then redirected me to their partner (repairing company) to whom I sent the device to a repair.
I got the info that the device was accepted under warranty (contrary to Google's position) for a screen repair. This was 30 days ago. Just today I called back to HTC because there is a legal limit of 30 days for repairs in Portugal and the HTC assistant was spectacular with the whole situation. They admitted promptly that the lack of parts for this device made it impossible to repair on the legal limit.
I am in fact waiting for a new device to be sent to me in a matter of a few days (or next couple of weeks): HTC appologised for the entire situation -which is not their fault anyway- and promptly answered my query by saying that they will provide me a new device and that they can not do it immediatly because they have to enquire where is there stock on the international HTC network to claim a N9 from, since there is nothing available here in Portugal.
I might have been lucky with the assistant, but this was a great costumer service and while I still don't have my device back, or a new one to replace it, the way the situation was handled was great from their side.
---------- Post added at 04:53 PM ---------- Previous post was at 04:49 PM ----------
Well, after google refusing to RMA my N9 with a defective screen (dark bar on screen showed up, just like it was a burn-in. Several similar reports have shown up on reddit already), I've spoken with HTC Portugal which then redirected me to their partner (repairing company) to whom I sent the device to a repair.
I got the info that the device was accepted under warranty (contrary to Google's position) for a screen repair. This was 30 days ago. Just today I called back to HTC because there is a legal limit of 30 days for repairs in Portugal and the HTC assistant was spectacular with the whole situation. They admitted promptly that the lack of parts for this device made it impossible to repair on the legal limit.
I am in fact waiting for a new device to be sent to me in a matter of a few days (or next couple of weeks): HTC appologised for the entire situation -which is not their fault anyway- and promptly answered my query by saying that they will provide me a new device and that they can not do it immediatly because they have to enquire where is there stock on the international HTC network to claim a N9 from, since there is nothing available here in Portugal.
I might have been lucky with the assistant, but this was a great costumer service and while I still don't have my device back, or a new one to replace it, the way the situation was handled was great from their side.
Click to expand...
Click to collapse
Well, after more than two months, dozens of calls, legal threats, a repair that even failed their own QC, I got my N9 back. Better yet: a new one. HT51EW (15th January 2015 build) from HTC.
Even better yet: I gave them my 32G WIFI and got a brand new 32GB LTE. :laugh:
The support from HTC was slow and I did get once a guy on the phone that was arrogant as **** and that led me to record the call (and tell him about that) so I could use it in the legal process I'm opening against them in the European Consumer Centre. They do not respect any legal obligation (deadline dates, for instance as the portuguese law requires for repairs of mobile goods) nor even have available a complaint book, which is also a legal obligation in Portugal and something taken quite seriously from our authorities.
However, most of the time I talked with a guy there that was absolutely straight forward and honest with me, explained me all the delays and why they were happening (out of stock on repair parts, out of stock in Portugal for replacements). Their repair centre is a different company that repairs for several brands (Regenersis) and they were very competent through all process. They were the ones that made a QC check when HTC sent the first unit about a week ago and they stopped the shipping and informed me that the unit had other issues and was not conformant with their standards, so I would be better waiting a few more days for a second replacement unit that passed their QC.
About the new unit:
The build is miles better than my old HT4AH, the buttons are good, absolutely no flex on the back (properly placed back cover) and the screen is 99% good. Only a bit of lightbleed on top, nothing really unbearable and much, MUCH better than my last one.
It still gets hot as hell as I'm downloding (installing right now) the OTA to the 5.1.1 (came with 5.0.1, donwloaded and installed 5.0.2 without issues).
Probably later today, at home, I'm gonna flash preview 2 of M to check how it behaves.
Scandal ! I had an unauthorized charge come through to my telephone account. This is the chain of events below.
I received a text saying:
" FreeMsg: Thank you for
subscribing to TAPVIDS for
£4.50 per week from TapVids
until you text STOP to 64055
HELP? 01183244333 "
I asked "Three UK" (mobile operator) about on a post at their Facebook page. I would post pictures here but I can't see how to do it in this forum.
This was the conversation:
(Me)
"Three what can I do about this?
I just got a text saying I subscribed to these people like the women in the article:
http://forums.crackberry.com/genera...fecting-3g-4g-browsing-friday-nights-1081977/ "
Three UK, responded:
"Hi, sorry to hear you've been subscribed to something you're unaware of. Can you please text 'STOP' to the number in the text and let us know how you get on >Lauren C".
(Me):
"Thanks.
I read on the internet that other people have texted stop and they've been charged £5 for the text.
How can I check if I will be charged?"
Three UK, responded:
"Unfortunately we can't say for sure, Kevin. We don't charge you for these services, so any charges that'd be applied would be decided by the company themselves.
If you'd like to check if you're going to be charged for the text, we'd suggest getting in touch with the company directly or checking their website for any pricing information. >Ian"
(Me)
"Thanks,
I don't know who the company is though. How can I find out?
What had happened was, I looked at a webpage about "Free Movies." A pop up came that said "[Cancel] and [OK]" and nothing else. I clicked cancel and then a text came through saying thanks for subscribing for £4.50 a week. I can't get through to the site now though. It won't appear on my screen.
I looked at my Bill since, and it appears there's another company that has been charging me too.
That's the site that supplied the original link. I went there after seeing an article about Android phone tweaks. Then I seen they had another article about free movies. I clicked on "VKFLIX", (6th one down in the list about free movies).
The VKFLIX site was the one where the pop-up was.
https://www.dreamytricks.com/free-movie-streaming-websites/ "
(I would not click ↑ on anything at the links there— given the circumstances)
Three UK, responded:
"Is there a 6 digit number attached to the text message you've received? If so, you can check the company details by entering the shortcode here, http://bit.ly/1kOdMBj. We hope this helps >Vicki"
(Me)
"Yes this was it here.
I'll put the number in."
(Attach green picture)
I'll put the number in
(picture online lookup charge)
"After I searched the helpline number in Google it came up as Txtnation " But in the online checker you gave me it comes up as "mGage."
(Attached picture below)
Three UK, responded:
"The company may have subsidiaries, so we'd recommend calling the helpline number in the text, as they'll be able to advise you if you're being charged. If you want to launch an investigation into what happened, we'd urge you to contact PhonepayPlus as they're the regulations for the industry and will be able to carry out an investigation http://bit.ly/1CU9tvo
. We'll do our best to provide you any information you may need during this process >Kimberley"
(Me):
"Thanks Three,
Yes I think I'll do that but they don't answer the phone according to one person that left a review on their Facebook page. Surprising seen as they have £15,000,000 in the Bank (company info link below— "worth").
So many people on the internet are reporting that they have been scammed/tricked by them. One person reported that they have a business contract with EE.
And yes, there are many subsidiary companies linked to them. In particular "Surash Patel" whose closed companies are being reported to be years over due for tax files.
You can see the companies at the links here:
Ownership:
http://www.endole.co.uk/company/08789165/mgage-europe-limited?page=ownership
Linkedin (see affiliated):
https://uk.linkedin.com/in/surashpatel
Facebook page (see reviews):
https://facebook.com/MGage-a-Vivial-Company-880912212024928/ "
Three UK, responded:
"That would be the best thing to do. As Kimberley mentioned, if you need any further information at all, please let us know and we'll do our best to get it for you. >Lucy "
(Me)
"Thank you,
Given the confusing nature of the multiple company names and services, I am unable to ascertain whether texting "STOP" would incur a £5 charge as others have reported on the internet forums.
Could you please find out if texting that number will incur a charge?
I'd also like to formally declare as a Three customer that these services and companies are rogue. I request as a duty of care to myself and other "Three" customers that "Three" look into this as soon as possible and do their utmost to block all services from them and their subsidiaries and individuals connected to them, on all the UK telecommunication networks."
*Another Facebook profile made the comment:
"I'm having the same issue and same company."*
No reply came from him when I asked what he had done about it.
I said to "Three UK" (mobile operator):
"This is fraud can you not help us with this? Three has facilitated the charge."
-----
End.
No reply came and that was several hours ago. I called Three and they said to call back tomorrow between 9 A.M & 5 P.M and they will initiate a "Three way call" with the companies in question.
I hope this has helped. I will endeavor to report back on my results.
The shortcode number was 64055.
The Helpline number given in the text came up as belonging to TxtNation :
01183244333 .
I made an online complaint through PhonePayPlus online, which was quite a lengthy process.
The next day, I called Three UK for the Three way telephone call that Three UK had suggested.
The first person at three was very helpful. In fact, they all were quite well meaning. Yet, after being first contact with Three, I was told by the customer service representative:
(Approximately):
"Stay on the line, I will be listening as you talk to the Third party. I won't be able to talk, but stay on the line when your call with them has ended and I will come on the line to talk with you about the results."
I was on hold for a little while and then the phone started ringing. I person answered from "PhonePayPlus" whom is a the regulator I previously mentioned.
I thought that perhaps the Three customer service representative had tried patching me through to the Third party company with no luck, and so put me through to make a complaint to PhonePayPlus.
So, I went through the details of what had happened and how I came about to be talking to the advisor. I also advised that the person from Three is listening in the background (as far as I knew).
To break a long conversation down:
They advised me that TxtNation own the phone number that I was texted from. She gave an email address, one of TxtNations email address'.. which was given to me as: [email protected] .
She advised emailing TxtNation with details of my phone number, and the number I was texted from.
She advised me to ask:
1. How I came to be subscribed to the service.
2. How I may obtain a refund.
3. Proof of me actually having subscribed to the service.
She said to wait two business days and if I hear nothing, get back to PhonePayPlus.
At the end of the call, I said I need to hold the line so the person from Three comes back on. She said "I don't think they're there."
Which she was right about.
So, I called back Three UK and got through after listening to some music and putting all my details in again, and answering the security questions. AND after explaining the whole situation again, (plus another query I had regarding a charge) the very nice man said pretty much the same thing as his previous colleague.
He put us through to TxtNation.
A person named "Beverly" at TxtNation came on the line. The man from Three explained the situation, she asked to speak to me.
I gave her my details. She said "You will get a text confirming your unsubscription" and hung up the phone.
The man from Three was quite taken aback as was I.
We talked, he asked if he could help me further. I said, yes, as they didn't mention a refund at TxtNation. He said, let's call back.
I mentioned the other charge I wanted to talk about with regards to my account and said that, ~"If its the same company that's involved in the other charge, it might be best to check that first so we don't have to call TxtNation separately again."
For some reason, he did agree but then for some other reason the phone just started ringing at TxtNation again. The same person answered. I explained that I'd like to know about a refund and that no text had come through just yet notifying me of their "unsubscription" action.
"Beverly" at TxtNation then asked for my phone number. I said, well surely you must have it seen as I just spoke to you, gave you the number and am expecting a text from you.
Oh yes, what was your name again, (she said).
Argh. Anyway, she said I'd get a call in a couple of days, which I doubt.
The call ended. No person from Three UK was on the line. Just a dead line.
So, I was so annoyed, that I hadn't tried to record all these calls. I really wished I had the whole thing recorded. It was so ridiculous. I decided to call Three back YET AGAIN. But, before I did, I downloaded some call recording software. The first I tried didn't work (I tested it first on my voicemail) so, I did some Googling and testing and finally found one that worked.
I called Three back.
Got cut off from the queue.
I called back again. Waited for quite some time.
Got through. All the same rigmarole again. She said she doesn't know why her colleagues put me though to TxtNation ! She said its not much to do with them !
She was very helpful though. She also informed me I was due for "an upgrade."
I don't have the energy to type the whole thing so here it is on YouTube. Yes, I had to make an MP4 video and sign up and everything.
The salesman regarding the upgrade can be heard at the end. He doesn't think much of "GiffGaff" which you can hear him talk about. I edited the length of the audio from over an hour to something shorter that omits my personal information and all the music while on hold and waiting to talk to someone.
Here is the YouTube link:
https://youtu.be/0ajURe7WTOI
Also please find attached relevant screenshots.
I'm really upset about the whole thing and not even sure if I've spoken to the right people. I did receive a message from TxtNation later, that said I had been unsubscribed from services.
Whether that means all services they can find on the system to purge me somehow— I don't know, as they didn't give details of which services they unsubscribed me from.
I have two more companies to chase up tomorrow about other charges I've just noticed on my account. Time now: 03.57 A.M.
Entry on Sun 18th September 2016:
I was advised to run a cURL test on the site to see what code is running on the webpage that I think originated the Billing request. Here is a link to a post on this page which has the cURL report.
Please do not click on any link within the report in case it takes you to an external site.
Here is the G+ link to the code that has been found so far:
Could someone that is careful and knowledgeable please help locate the potentially offending code? Or offer any other suggestions.
Help is very much appreciated:
https://plus.google.com/112501263028250722044/posts/3Phj6pxBj89
I guess there are too many scams no matter what phone yu have. My GF has an iPhone, and the same sh*t happens
I can recommend a compelling feature that can provide you with a wide range of information related to a particular phone number. For example, you can find out: Full Name, Criminal Record, Background Information, Cell Phone Numbers, Carrier Features, Address(es), Statistics, Business Features, Financial Reports. https://www.familyorbit.com/blog/reverse-phone-lookup/ I think you could use apps like this to avoid situations like this. Or, for the safety of your family, it comes in handy. You can find out where you are and who your child is communicating with.
I wasn't sure where to post this, but felt "Discussion" was a good place.
So, I returned my Axon 7 to ZTE back on 12/18. They received it 12/23. I've heard nothing back and their status page shows "created" with no real status other than they got it.
I emailed them at [email protected] and [email protected] and at [email protected], all three email addresses came from my RMA email, their own website, and from the ZTE official forums. They all bounce back with various failure messages. I tried sending from two accounts too. I have tried emailing them almost 10 times and I have called them four times.
When I call, they NEVER know the status. One lady, after talking with her for several minutes, was going to send me a label for a return! I told her that I have nothing to send in, but that I am checking on a device that I have already returned. Yeah, she hung up on me.
This other occurrence is super frustrating but kind of funny: When customer service gets frustrated because they can't help me, they start speaking so quickly and their english is so poor that I just have to excuse myself, thank them, and call back again. It is uncanny how it happens every call.
So, moral of the story is: Don't expect good customer service if you return your ZTE because you are unhappy with it. And, be prepared to go to battle using your credit card company as leverage.
I am so disappointed in ZTE! They had such potential.... has anyone successfully returned a device to ZTE for a refund?
I did a RMA on mine about 6 months ago - USE LIVE CHAT on the website, DO NOT CALL. Those people have a remote clue as to what is going on. And visit them in the live chat everyday.
Do a dispute with the credit card company, print out the tracking. If you have a receipt that shows the return to address, include that too. Hopefully you took some pics of the box/packaging as well. A chargeback will get there attention quickly.
Miracles happened and I got my refund today! Thanks in part to a rep (Samer) on the ZTE forums.
emtownsend said:
I wasn't sure where to post this, but felt "Discussion" was a good place.
So, I returned my Axon 7 to ZTE back on 12/18. They received it 12/23. I've heard nothing back and their status page shows "created" with no real status other than they got it.
I emailed them at [email protected] and [email protected] and at [email protected], all three email addresses came from my RMA email, their own website, and from the ZTE official forums. They all bounce back with various failure messages. I tried sending from two accounts too. I have tried emailing them almost 10 times and I have called them four times.
When I call, they NEVER know the status. One lady, after talking with her for several minutes, was going to send me a label for a return! I told her that I have nothing to send in, but that I am checking on a device that I have already returned. Yeah, she hung up on me.
This other occurrence is super frustrating but kind of funny: When customer service gets frustrated because they can't help me, they start speaking so quickly and their english is so poor that I just have to excuse myself, thank them, and call back again. It is uncanny how it happens every call.
So, moral of the story is: Don't expect good customer service if you return your ZTE because you are unhappy with it. And, be prepared to go to battle using your credit card company as leverage.
I am so disappointed in ZTE! They had such potential.... has anyone successfully returned a device to ZTE for a refund?
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I guess you're based in the US. European customer service from Wsupport has been amazing over here.
Hello, fellas.
I would like to write few words about a story between Honor's customer care department and a customer, which is me.
First of all, this is not going to be something short but I would like to say "Thank you" in advance for everyone who is patient enough to read the whole story. I have been using Honor devices for the past 4 years but I had to switch to another brand and I am not sure if I will ever get another Honor device or even suggest a friend of mine to buy a phone from Honor.
4 months ago I bought the Honor View 10 (6/128) but I was a little surprised when I saw Android 8.0 out of the box and I was surprised because meanwhile in the United States the same model was shipping with Android 8.1 out of the box, so I thought it is just a matter of time for us, the European customers, to receive the same update. But even now, the phone is still stuck on Android 8.0.
So I decided to contact Honor on Twitter and to request additional information regarding their software support. So I contacted Honorglobal with the simple question "When will the HonorView10 be updated to Android 8.1?" and they advised me that actually I have contacted the wrong team and I have to get in touch with Honor UK. Lol, why exactly Honor UK? They did not even ask where am I from and where I have bought the phone from, they literally copy/pasted a template to answer me. Anyway, I did contact Honor UK and guess their answer - you do have to contact your local Honor representatives. The funny thing is that Honor Bulgaria was advertising Honor 8 as their most recent phone and they did not have information regarding View 10. So once again, I contacted Honorglobal, they once again copy/pasted me a template and I had to contact Honor UK again.
I decided to send them an email. But after few days of waiting, I had to stick back to their twitter page. One month passed since I initially asked them when exactly the Honor View 10 is going to be updated to the latest Android 8.1. And every single day I was getting more and more frustrated by the total lack of customer support.
I decided to change my tactic and started to, literally, spam them. Every time there was a tweet from Honor UK or Honorglobal (99% of the tweets were regarding Honor 10), I was asking them in a comment regarding the update to Android 8.1. Two weeks after I started the spam tactic, I received a direct message from a page called "Honor Assistance". The message I received was stating the following information:
"There is no hardware difference between the North American model and the European one but the North American region has a priority and all major updates/features are first released for North America and after that for the rest of the world". (In case somebody wants an evidence, I can also provide you with screenshots).
I could not believe what I read. Priority? Like, are you F******* serious?
But anyway, I continued with my spam tactic and after few more days I received a tweet from Honor UK - "The 8.1 update is currently underworks and we do not know when exactly is going to be released, but hey, stay tuned."
What do they actually mean by saying "underworks"? The update is absolutely the same as the one running on BKL-L04 which is the North American model. Either they have released the phone in NA with beta version of the software or they are just joking with their customers.
Suddenly I realized that I have never received an answer to my email, even till now, I am still waiting. More than 2 months for an answer to an email from a customer. I am working as a customer care representative in a pretty big company and no matter how heavy our workload is, even with a quite of a delay, we always have to answer the customer. But it seems Honor's customer care department is not working that way.
A few days ago I noticed that I have not seen any tweets from Honor UK recently and I wanted to check them out, but guess what, they have blocked me. But not only that, an Honor-phone owner sent me a DM and told me that they actually have filtered my comments like a month ago (maybe when my spam tactic started). I was shocked, logged in with my girlfriend's account and that fella was absolutely right - most of the comments were not visible.
The device itself is great, the camera is nice, the hardware (except the display which has so crap refresh rate) is amazing but I am not wasting my money on a phone which is not going to be updated. 4 months and I have not received a single update. I had to manually flash an update from Firmware Finder.
I understand that Honor 10 is the most recent Honor flagship but the internals are pretty much the same as these into Honor View 10. So the software support could be almost identical. But no, Honor 10 is currently a priority for Honor and they are only concentrated on that one. I sold my Honor View 10 yesterday and I doubt that I will buy another phone from that brand.
I understand they have millions of customers and losing a single one (me) is nothing for them, but if you actually care about the official software and customer support, you better think again. You are not going to get it from Honor.
Thank you for reading my boring story and I wish you a wonderful day.
Best regards,
Dennis.
Totally agree with you, this is my first and last honor device.
Thank you
Yeah, I tweeted an answer to HonorUSA that they were happy with a new custom ROM. The tweet was about the site to get bootloader unlock code. No response from them, Honor open source program seems us Honor Open silence program.
It's a very good device but customers care is pretty bad
Santi_SAZ said:
Yeah, I tweeted an answer to HonorUSA that they were happy with a new custom ROM. The tweet was about the site to get bootloader unlock code. No response from them, Honor open source program seems us Honor Open silence program.
It's a very good device but customers care is pretty bad
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Hey Santi,
The reason you didn't receive an answer about the unlock site is probably due to not having information ourselves. The site, as you know is available to obtain an unlock code. For a week or so, while the site was down, I initiated an unlock code request which I worked diligently to respond and provide as much as I could. We did tweet about the site becoming available as soon as it did.
We're working on some things internally and will be making an announcement here in the coming weeks.
I hope to improve the communication and responsiveness on our end on all channels.
To the OP,
Unfortunately, I'm in no position to speak for other regions of Honor. I'm sorry you had such a bad experience though. Hopefully there will be some news soon
-Chris
I mean is spamming really the way to go? As you're a customer service representative yourself I'm sure if you're asked information that you don't my have access too you wouldn't appreciate being spammed
Seriously guys? It's like you really aren't even trying. Not everything is a tweet or an email. Real customer service does and will continue to be on an actual phone with a person. I sent Honor USA a FB message to get their number for support. They DM'd me back in 24 hours with number. I called them and spoke to real person after 1 small transfer asking which phone I had. I had purchased a view 10 also and stupidely let it slide down my leg and onto a tile floor and completely shattering the display. I told them I was disappointed that an expensive phone didn't have basic gorilla glass etc.....even though this was MY OWN FAULT not theirs. She gave me a case number and said they will pick the phone up and send it to their Texas based repair facility all paid for via UPS next day air saver. She quoted it might take 10 days to get it fixed. They picked it up on a monday, it arrived tuesday morning in Texas. They repaired and replaced the entire display and glass (must easier I suspect) and had already shipped it back out to me THAT TUESDAY. I had it in hand by thursday all fixed and brand new looking and no charge, not even for shipping.
I'm sorry I just haven't had one single bad experience with their support yet and I've had a few issues. Maybe try calling for once? Talking like humans should be doing more. Not getting on your case it's just a symptom of this generation that thinks everything is done online completely and that real interaction is never required. If anyone would like the number let me know.
sting12345 said:
Seriously guys? It's like you really aren't even trying. Not everything is a tweet or an email. Real customer service does and will continue to be on an actual phone with a person. I sent Honor USA a FB message to get their number for support. They DM'd me back in 24 hours with number. I called them and spoke to real person after 1 small transfer asking which phone I had. I had purchased a view 10 also and stupidely let it slide down my leg and onto a tile floor and completely shattering the display. I told them I was disappointed that an expensive phone didn't have basic gorilla glass etc.....even though this was MY OWN FAULT not theirs. She gave me a case number and said they will pick the phone up and send it to their Texas based repair facility all paid for via UPS next day air saver. She quoted it might take 10 days to get it fixed. They picked it up on a monday, it arrived tuesday morning in Texas. They repaired and replaced the entire display and glass (must easier I suspect) and had already shipped it back out to me THAT TUESDAY. I had it in hand by thursday all fixed and brand new looking and no charge, not even for shipping.
I'm sorry I just haven't had one single bad experience with their support yet and I've had a few issues. Maybe try calling for once? Talking like humans should be doing more. Not getting on your case it's just a symptom of this generation that thinks everything is done online completely and that real interaction is never required. If anyone would like the number let me know.
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Guess u didnt read his post fully, the customer care mentioned that US is a priority for them, so naturally u had a good experience with thr customer care their.
sting12345 said:
Seriously guys? It's like you really aren't even trying. Not everything is a tweet or an email. Real customer service does and will continue to be on an actual phone with a person. I sent Honor USA a FB message to get their number for support. They DM'd me back in 24 hours with number. I called them and spoke to real person after 1 small transfer asking which phone I had. I had purchased a view 10 also and stupidely let it slide down my leg and onto a tile floor and completely shattering the display. I told them I was disappointed that an expensive phone didn't have basic gorilla glass etc.....even though this was MY OWN FAULT not theirs. She gave me a case number and said they will pick the phone up and send it to their Texas based repair facility all paid for via UPS next day air saver. She quoted it might take 10 days to get it fixed. They picked it up on a monday, it arrived tuesday morning in Texas. They repaired and replaced the entire display and glass (must easier I suspect) and had already shipped it back out to me THAT TUESDAY. I had it in hand by thursday all fixed and brand new looking and no charge, not even for shipping.
I'm sorry I just haven't had one single bad experience with their support yet and I've had a few issues. Maybe try calling for once? Talking like humans should be doing more. Not getting on your case it's just a symptom of this generation that thinks everything is done online completely and that real interaction is never required. If anyone would like the number let me know.
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Apart you're from USA, the priority region, the issue you had is a hardware, not software. ? You already have Android 8.1, we here in Europe are still waiting for the update that came out of the box for you.
ozzfan1989 said:
I mean is spamming really the way to go? As you're a customer service representative yourself I'm sure if you're asked information that you don't my have access too you wouldn't appreciate being spammed
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Actually, you are wrong. When a customer asks me a question and there is not enough information, we are contacting the relevant department for such information and within 72 hours we are forwarding the information to the customer either with a phone call or via email and this is what is right. But copy/pasting the same useless answer "keep checking the social media accounts for more information" is not good at all.
sting12345 said:
Seriously guys? It's like you really aren't even trying. Not everything is a tweet or an email. Real customer service does and will continue to be on an actual phone with a person. I sent Honor USA a FB message to get their number for support. They DM'd me back in 24 hours with number. I called them and spoke to real person after 1 small transfer asking which phone I had. I had purchased a view 10 also and stupidely let it slide down my leg and onto a tile floor and completely shattering the display. I told them I was disappointed that an expensive phone didn't have basic gorilla glass etc.....even though this was MY OWN FAULT not theirs. She gave me a case number and said they will pick the phone up and send it to their Texas based repair facility all paid for via UPS next day air saver. She quoted it might take 10 days to get it fixed. They picked it up on a monday, it arrived tuesday morning in Texas. They repaired and replaced the entire display and glass (must easier I suspect) and had already shipped it back out to me THAT TUESDAY. I had it in hand by thursday all fixed and brand new looking and no charge, not even for shipping.
I'm sorry I just haven't had one single bad experience with their support yet and I've had a few issues. Maybe try calling for once? Talking like humans should be doing more. Not getting on your case it's just a symptom of this generation that thinks everything is done online completely and that real interaction is never required. If anyone would like the number let me know.
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I did contact the Bulgarian honor representatives but as I mentioned, they are not up to date as three months ago their most recent phone was Honor 8 and they could not provide me with any information but with a suggestion to contact the UK department. If I have to contact the UK department with a phone call, my bill is going to be as expensive as the price of the device itself. The official Honorglobal page suggested me to send an email so I did it and they never turned back to me with anything, not even an automated response. And you cannot put yourself into the shoes of a European customer as your region is a priority for Honor, which they publicly admit. I hope it is clear enough now.
If it weren't for Google's project treble, I wouldn't have bought this phone.
qtoo941 said:
Actually, you are wrong. When a customer asks me a question and there is not enough information, we are contacting the relevant department for such information and within 72 hours we are forwarding the information to the customer either with a phone call or via email and this is what is right. But copy/pasting the same useless answer "keep checking the social media accounts for more information" is not good at all.
I did contact the Bulgarian honor representatives but as I mentioned, they are not up to date as three months ago their most recent phone was Honor 8 and they could not provide me with any information but with a suggestion to contact the UK department. If I have to contact the UK department with a phone call, my bill is going to be as expensive as the price of the device itself. The official Honorglobal page suggested me to send an email so I did it and they never turned back to me with anything, not even an automated response. And you cannot put yourself into the shoes of a European customer as your region is a priority for Honor, which they publicly admit. I hope it is clear enough now.
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Your really mad over a simple software revision? And your complaining about it on XDA out of all places? People on here flash the update themselves ?
Edit: This is coming from a person that has no respect for Huawei after their dumbass desicion to stop providing bootloader unlock codes. @[email protected]_USA any updates on the unlock situation?
nima0003 said:
Your really mad over a simple software revision? And your complaining about it on XDA out of all places? People on here flash the update themselves
Edit: This is coming from a person that has no respect for Huawei after their dumbass desicion to stop providing bootloader unlock codes. @[email protected]_USA any updates on the unlock situation?
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There is big difference between being mad and being disappointed. Everyone here is a customer of a particular brand, in our case, we are customers of Honor/Huawei. As a customer, you expect to receive any kind of support from Honor, if anything occurs and you need such support. I only shared my story to let the people know how bad is Honor's customer support. Do not forget that one of the reasons Apple is an iconic tech brand is their relationship with the customers.
qtoo941 said:
There is big difference between being mad and being disappointed. Everyone here is a customer of a particular brand, in our case, we are customers of Honor/Huawei. As a customer, you expect to receive any kind of support from Honor, if anything occurs and you need such support. I only shared my story to let the people know how bad is Honor's customer support. Do not forget that one of the reasons Apple is an iconic tech brand is their relationship with the customers.
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You're getting disappointed in a phone OEM? Why?
Yo, I used to be on AT&T. United States. Do you realize how long we'd have to wait for an update - minor or major - when every other region in the world already got the update and, in some cases, with extra features?
You're disappointed in 8.0 to 8.1. Why?
Edit: I'm comparing an OEM that sells unlocked phones, "Huawei/Honor" to a US based carrier, "AT&T" -- not 1 to 1. But, concerning updates, which I think is relevant, some Android AT&T branded phones would be hardware identical to other regions, but we'd be almost the last region to get updates -- for even flagship phones.
Sent from my Honor View 10 using XDA Labs
Emailing them is rather useless I emailed them as soon as I heard they will stop giving out unlock codes. I asked them if I could get codes and if not using those codes will void my warranty or not. Such a simple question they never bothered reply to me either.
Siaukea said:
Emailing them is rather useless I emailed them as soon as I heard they will stop giving out unlock codes. I asked them if I could get codes and if not using those codes will void my warranty or not. Such a simple question they never bothered reply to me either.
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If you obtain an unlock code alone, that will not void your warranty. Only after unlocking your bootloader will you void the warranty.