i am now on my 2nd S3 the first would locked up at the glowing Samsung. they replaced it, now the 2nd one is doing the same thing, it does not do it every time i boot it up, i can go 5 or 6 days before it happen, Samsung had to use there computer to unlock it, the three finger way would not work,they had me play with it for a few days and ran a diagnostic tests on it looked fine. so here i am going back to best buy and hope it gets fixed
Related
My wife has been waiting for her Star Trek since May (because the Norwegian importer couldn't get new mobos until recently), because the phone had been restarting at random. But this new mobo is worse! For two days it worked OK, but today it started locking up like crazy. First happened after a phone call, and when we got home, I discovered that turning it on made it lock up on the blue HTC/Qtek screen before the WM5 screen. I then had to remove the battery for a minute or so to make it start up again.
I had installed a couple of programs, so I wanted to wipe it clean to see if that was the problem. After 10-15 attempts I finally managed to do a full hard reset, and it lasted about five minutes of configuration, then it locked up again (on writing the owner's name). Does this sound like anything anybody here has seen, and is there any point in trying to upgrade/downgrade the ROM? This ROM was something with 5, not 4, as the May ROM. Thanks in advance!
Sounds like hardware issue. Sorry.
Yep, I'd say hardware. Especially if you're running the latest ROM. I'd contact HTC, it really should be a warrantied thing...
Thanks! It probably will be since they put in this mobo less than a week ago, and this was the second repair. In Norway there's a three strikes rule for repairs of stuff.
My galaxy tab has been working great until about a week ago when I was using it and the screen just went blank. It is still on because it is backlit and the touch screen still works and I can hear the sounds and it vibrates but there is no display. I have searched every and found no fix! I spent 20 minutes on the phone with a Samsung rep and they were no help whatsoever. Id like to avoid sending my tablet in for repair.
My tablet is rooted but is still running the stock rom.
PLEASE HELP! Thanks.
I think there's a loose contact in there somewhere. Possibly the LCD as the digitizer seems to respond
Thanks for the reply. I gave in and battled two customers support reps the first of which hung up on me while trying to transfer me within the first 5 minutes. If it's not a hardware issue and anyone else has a fix ill be checking this. If not then I'm probably gonna send it in for repair.
Probably some moron applied pressure on the screen on the units when it comes in bundle order, like when you press an LCD for too long it creates a rainbow? most cases it just dies.
Provenancewow said:
Thanks for the reply. I gave in and battled two customers support reps the first of which hung up on me while trying to transfer me within the first 5 minutes. If it's not a hardware issue and anyone else has a fix ill be checking this. If not then I'm probably gonna send it in for repair.
Click to expand...
Click to collapse
Hi guys, I wonder how did the problem was fixed. I´m having a similar problem with a 8 months tab. After 02 weeks turned off, when I turned it on the screen came up with reddish noise (like a TV without signal) e turned to blank right after. I´ve charged the battery during the night and tried again. The image came garbled and turned again as before going blank just after. Trying to reset and hard reset produced no result.
As I bought this tab in USA and am in Brazil now no service rep was keen to take it back.
It seems to me being a hardware problem (a bad conection may be??). I´ve seen some videos on you tube how to desassembly it (does not seem much difficult). Would you, guys, think is worthfull? Send it back to USA going to cost some money and problably months of time...
rgds
Mario
3 days ago I've ordered a brand new Galaxy S2 (Samsung CPU version) Right after ordering the S2 I've got brand new 3G SIM CARD subscription.
Placed the SIM inside of S2 and turned on the device after a full charge. Few hours later after it was charged the device got into "black screen" and rebooted it self.
I hoped its a one time thing but then later the same day and the next day it happened again. I've decided to reload a fresh ROM and hopefully it gets solved but even with the new ROM I had the same crash and self reboot two or three times during past 2 days.
Last night I've decided to try and pull off the battery for 2 hours and plug it back. Since then it didn't happened again for 20 hours approx.
However during my research I have found the following forum thread: http://androidforums.com/samsung-galaxy-s2-international/342229-s2-keeps-rebooting.html it says about many people that had same problem some people had it right after they got S2 same as I did and some people had it after few weeks or year...Some people had it even after Samsung has replaced their main board/device.
The question here is following: What If it will happen to me again?
I don't want bring it to store and stay without a device for 2 weeks until they fix it. I dont think I want 2-3 days old product from Samsung to be fixed. I didn't paid for such expensive device to not use it after I paid for it a full amount. (The computer vendor store where I bought it, they have a paper on the wall says that mobile phones cannot be returned if turned on or opened and that lab service takes 14 business days if something needs be repaired, they can either repair or give refurb/used replacement after this 14 days.
Also, If it will happen again on my device, How can I have full trust back in S2 after I had this issue and was reading all this information at the forum?
Looking to hear your thoughts
SOLUTION!
Oh man! This is really bad. living without a phone for two weeks is better than living with a phone that hangs and reboots everyday.
Don't decide now, use it for more few days and try many rom and kernels that you can and atleast try everyone of them for one battery cycle or two. And if after this it happened again I think you know what to do!
That rule doesnt apply to faulty stuff.Take it back for a refund-or at very least gwt it swapped for a new one and let the vendor piss about with Samsung
Sent from my GT-I9100
Hello:
So, the bottom line up front is I need help solving a problem with my now third, new Verizon Samsung Galaxy S4--it keeps restarting on its own, at random times, but most often after I lock the screen.
To go in more depth, if you think you may know the solution: I purchased the S4 when it first came out, some time in 2013 (not sure specifically, but it was new) and it worked just fine for 13 months (1 month past the warranty of course); this was back in August, when I got the latest Android update pushed to my phone from Verizon (4.4.2). A couple of weeks later, I would occasionally get overheating warnings that would very quickly disappear (like within a few seconds), and then the device started restarting itself... I cannot predict when it will restart, it's random, but like I said above, it usually happens most right after I lock the screen by pressing the right side button once. I started looking around on the internet for a solution then, but only found a couple of videos from earlier in 2013 where people were having battery problems (Google search has been letting me down more and more as the years pass). One day while at work, I was listening to Pandora as I always have with the phone in my front pocket, as I always have. A few hours later when I got home, not having taken the phone out of my front pocket since those last few hours at work, I went to answer a text message I had received; when I unlocked the phone, the screen was black, except for a small bit of white showing through some cracks UNDER the LCD, UNDER the screen protector, INSIDE my Otterbox Defender... the phone appeared to be working still, but the screen and touch screen did not. At that point I was pretty damn irritated and tried to find answers for a week with no luck... I called Verizon, they sent me on a goose chase to Samsung, who sent me back to Verizon, who got me in a conference call with Samsung and then left the call, and then Samsung ultimately said I would need to pay for repairs to the phone... SO... I went back to Verizon who again said I would have to talk to Samsung, but instead I just settled to giving Asurion (my phone insurance through Verizon, whom I pay an extra $9 monthly) $99 as a deductible to get a replacement S4...
Two days later I receive a brand new S4... spend hours setting it up the way I had my prior one... wasting tons of my valueable time to do so and bandwidth from my Concast ISP and the data cap they've decided to give us... one week later, the phone starts restarting itself... and this one did it more often than my prior one... EVERYTHING is up to date, minus a good amount of useless bloatware apps I never use from Samsung, like "Watch On," which I ignore... but everything necessary, I update. So, I go back to Asurion, who quickly ships me a 3rd S4...
Two days later I receive that third, brand new S4... spend hours setting it up the way I had my prior one... and now, this one is also restarting itself randomly. Interestingly, when I visited family for Thanksgiving, it restarted itself over and over and over much more frequently than when I'm at my place... at my family's place, they have very poor reception, and my phone usually has to work more to try to get the signal... IDK what the deal is, but maybe that information can be helpful to y'all.
Other things to note:
1) When I check the "RAM manager" by holding down the home button and then choosing "Task Manager", the phone is always using at least 800MB of 1.77GB of RAM... even when I choose "Clear memory" and it tells me 30 something apps have been closed... it jumps right back up to 800-900MB of usage.
2) I've tried factory resets on all three phones; with the first one where the screen cracked inside, I hooked the phone up via HDMI... within a couple of days, the restarting begins.
3) With the first replacement I received, I could not sent text messages with the default messenger app... and shortly after trying, it would restart.
4) I have used the same SIM card with all three phones since the issue began, when I first got the 4.2.2 update... I do not suspect the SIM card is the problem, but I'm also not savy with the phone... I know my way around it, but I'm not in the know.
5) I thought maybe it started because of some apps I had been trying, so I had deleted them, and the problem still persists.
6) I constantly have a Pebble Bluetooth smart watch connected to the phone... I have since I got it last Spring (2014).
7) I have never rooted the S4, overclocked it, underclocked it, or modded it in anyway because I do not know how, and I was afraid of what could happen in the future with whatever ROM I did flash onto the device if Verizon tried to push an update to it... I just don't know anything about the whole process, and I'm assuming it requires a lot of know how and babysitting of the device... I just want it to work.
8) I've replaced the battery twice; it doesn't seem to be the problem.
9) I've cleared the cache through the boot manager thing gotten to by holding a combo of buttons on the device while it's rebooting... it did not help.
Edit: 10) Today while I was listening to Pandora in the car, the audio began to skip and scratch, and then it paused for a moment, and then the phone restarted itself.
11) I forgot to mention that the reboot process itself is very fast compared to a manual restart performed by me... the phone will go black, the Samsung color rings will show a second after that, the logo appears then, the screen flashes the red Verizon logo, and then the devices is ready to be used... it's less than 10 seconds.
I've been searching around on the internet for about two months now while dealing with the problem and I can't find anything useful. Does anyone here know what my issue is and how I can fix it? Is there a way to pull error logs / information from the S4 somehow to give to someone to diagnose, like DxDiags on PC? I don't know how to read that stuff myself, but I know it can be very useful... I just don't know how to find that info inside of these very locked down ****boxes we call smartphones...
I truly appreciate any help I can get--sorry I can't offer anything in return; if I can't find a solution, I'm just going to go to my backup phone from 2011 (Droid X), and I will definitely never purchase another Samsung device, especially after they blamed me as the cause of the problem without even seeing the phone...
Thanks.
The problem is with the NG6 software build, and "probably" not with your phone. Go to Settings>About Phone> and see what Baseband Version is on your phone. If the last 3 letters are NG6, that's probably the problem. There is a new OTA update (as of 12/1).....Baseband Version ending in NK1, which corrects the rebooting problem. Either install the new update, or go back to the NC5 baseband version and that should solve your problem. Both NK1 and NC5 can be rooted if you desire.
A few days ago we purchased a couple of Samsung GalaxyTab A 9.7. For some reason that I haven't been able to work out two of them will reboot every now and then, there is no pattern to it, it could take a day or two and then it will reboot while reading a book. Or another example I decided to do a factory reset of the tablet to see if it was the kindle app or the SD card I put in it, so with nothing in it after doing a factory reset and while updating the preinstalled Galaxy Apps it once again restarted. Just wondering if this is an issue with the tablet or just the buggy android 5.0.2 it is running.
I've had one for a couple weeks now with the same restarting issue. I've hard reset and cleared cache at the recovery menu with no luck. Hoping it's a 5.0.2 bug, because I bought for use while instructing.
We have three, one of them isn't doing it. We took one into the shop, did a factory reset so they could send it back to samsung. The stupid assistant manager had a look at it and said oh the sleep is set to 3 seconds, he set it to 30 minutes then said it was fixed, he couldn't comprehend it was set at that because it had been factory reset to send up to samsung. Then we came home, let it rip to Samsung and they wanted both sent back. According to the samsung rep they haven't heard of this happening with this tablet.
Thought I would update this thread. The shop rang today and decided that they wouldn't wait on Samsung so replaced both tablets that were having this problem. Got home, charged the first replacement tablet, then set it up, as soon as it gets past the set up it reboots. then basically within a period of 10 minutes it reboots 5 times. Second replacement tablet so far seems alright. Samsung want the replacement tablet sent to them, so my advice dgr00s is get in touch with them and get a replacement.
So, i've been troubleshooting and whatnot. I used Samsung SmartSwitch and initialized the tablet. I used it all day at work without issue, today. Could be coincidence, but I will let you know if the reboots return.
Sorry for your bad luck. You could try the initialize with SmartSwitch to see if it resolves your issue.
according to samsung it was a fault with the tablets. all faulty tablets were returned and replaced all is good now, samsung have three faulty tablets to mess around with