Updates, functions, apps, Bluetooth don't work on two Samsung devices - Android Q&A, Help & Troubleshooting

Hello,
I have a Samsung Galaxy S7 (SM-G930F running TouchWiz on Android 7.0) and a Samsung Galaxy Tab A6 10.1 (SM-T580 running TouchWiz on Android 6.0.1), and I recently realized that I didn't receive any notification from Facebook Messenger on my Galaxy S7. It isn't a issue related to authorizations nor something in the settings. I tried to uninstall and reinstall the app, when I uninstalled I had to reboot the phone, and it never finished reinstalling according to the Play Store while I could in fact open the app.
Besides this, the blue filter also doesn't activate automatically like before (I checked the settings, and it should activate automatically), and Bluetooth, while detecting nearby devices, every time I send a file it just loads infinitely. On top of that, daily notifications that should pop up during the day suddenly all showed up at the same time at 2 AM.
Then I saw that I couldn't update any app on the Play Store, so I tried to follow Google feedback and uninstall Play Store updates. Now the Play Store won't update at all and the apps won't update either.
I realized it was the same thing on my Galaxy Tab, Messenger and Bluetooth not working, apps not updating. I want to point out that the tablet and the phone doesn't run on the same system. The system update notification showed up but it is impossible to confirm the update, touching the option in the settings doesn't do anything.
I ran antivirus software and Malwarebytes on both devices and both didn't detect any threats.
If it was only one device I could imagine it would be something that may have went undetected during the antivirus analysis, a problem that doesn't have an easy answer and I would maybe have restored it, but to have it on two devices makes me wonder if it will really fix it. The tablet interacts with the phone only via Bluetooth and my Google account, and is mostly used to take notes, it's not likely that what happened to the phone could have been transmitted from the phone to the tablet.
It worked fined until less than a week ago. I didn't download anything suspicious, the only thing I recall is having tried to update the Messenger app.
What could be the problem ?
Thank you.

Related

[Q] boot up force close on samsung account

I'm getting a force close on "Samsung account" (com.osp.app.signin) during boot up. It happens two times in a row every time I reboot. Anyone experience this and/or know how to stop it from happening? I can't remove the account without factory reset which I don't really want to do.
Any ideas?
yeah, I have the exact same issue
I think it has to do with their servers. probably the same reason the other guy can't register.
Sent from my GT-I9000 using XDA Premium App
I have recieved this twice. However I was on my work network and I assumed it weas just being blocked. I have not recieved it as of today though.
Me too.
I have the exact same issue and would rather not have to start from scratch. Any thoughts on how to fix this without doing a factory reset?
As a side note, is the Samsung Account sync supposed to be turned on? In Account Settings, the account is there but it is greyed out and I can't turn it on.
Mine did this today. I think it has something to do with it trying to access the net and check for updates before the system is fully loaded and wifi signal recieved. That's my take on what happened to me this morning.
Yeah mine was doing until I opened the Samsung apps app and it needed an update. So I'm pretty sure that was it cause it stopped crashing on me.
fixed it by updating Samsung apps.
Hello, i've got this too, what's your samsung app version ?
3.10.012 Is the updated version. If you open Samsung apps it should auto update.
Mine also had this issue and when I updated Samsung apps as pointed out above, the problem stopped existing.
I did the Samsung Apps update and it updated itself 3 times. Its strange. I still get force close on bootup.
Sent from my GT-P7510 using Tapatalk
I still see this too. It is SO annoying.
What if we don't have Samsung Apps, and never have?
My Gtab (have only had it for 2 days) is experiencing the same thing,. A few hours after signing into Samsung apps it started to do the FC trick. I have tried to find a way to update SAmsung apps but it appears to be up to date. It is very annoying and makes me wonder about my choice of tabs as TF is getting 3.2 today and from what I have experienced with Samsung this device may never ever see it. I admit the TW update will be very nice (I have a rom derived from the leaked update installed and it is quite nice)but I am more concerned at this point about the HC updates or more to the point Samsuing's track record concerning not getting updates out to their phones. The Gtab is a wonderful device and if SAmsung will just push out the updates as fast as Asus (or even close to as fast)is doing then it will be the Best tablet out IMO.
jeremydk said:
What if we don't have Samsung Apps, and never have?
Click to expand...
Click to collapse
Looks like I found a fix for those who don't have Samsung Apps installed in their Galaxy Tab. I have a GT 10.1 Limited IO Edition... and though I'm sure it was installed when I first got it, it's not there anymore. Maybe it has to do with the 3.1 update??
Anyways, here's what I did to fix the issue:
1. Go to Settings, then Accounts & sync
2. Select Add account (on top right-hand corner) and choose Samsung account (fyi: I already had a Samsung account... it was made before the 3.1 update)
3. I created a new Samsung account... and filled out the necessary info (don't know if you can just sign into an existing account... maybe somebody can test this out).
That's about it... I think the issue has to do with the Samsung account made before the 3.1 update. It looks like only one Samsung account should be allowed per device, yet I was able to put a second one. Then, when I tried to add a 3rd one, it says, "Samsung Samsung account already exists in account manager".
Have rebooted 4 times without a force close. Hopefully this helps!
I have the exact same issue and would rather not have to start from scratch. Any thoughts on how to fix this without doing a factory reset?
As a side note, is the Samsung Account sync supposed to be turned on? In Account Settings, the account is there but it is greyed out and I can't turn it on
i have the same problem
Greyed out is normal. Says so on their support site FAQ.
Sent from my GT-P7510 using Tapatalk
My GTab was doing this too. It also would not update Samsung Apps. It kept force closing. I reported a few times, for what good I do not know. However I fixed the issue of not updating last night and thouht I would share. Go into manage applications and choose Samsung Apps. Select the clear data button. Next select the force close button. Now go to your application home screen and choose Samsung Apps. It should then tell you that you have an update and install just fine. BTW, mine asked to update twice. I just went with it. It worked and Samsung Apps came up. I have not rebooted it yet but will update later if that force close issue has resolved itself with the update.
Update: The Samsung App process force close on startup has now gone away too.
Sent from my SCH-I510 using XDA App

[Q] App installed automatically

Hi there,
I have facing issue in my Android 4.2.1 JB from alst 7 days. There are few apps which automatically getting installed without asking my permission. It hapeens when they detect i am connected to Wi-Fi or mobile data connection. i didn't rebooted my device. Everytime i have to uninstall these apps but after few hours they get automatically installed . Device rooted 2 months back
Apps are:
Baidu Browser
UC browser
Flapy Bird
Poker
Option like USB debugging and installed from unknown source are turned off. Even scanned by device through multiple anti-virus like Avast, AVG & CM Security. Below are the apps which are currently in my device:
Adobe reader, all-in-one toolbox, angry bird, avg, avast, axis bank app, B1 free archiver, backup& restore, barcode scanner, battery doctor, call control, cam-scanner, chrome, clean master, CM Security, Easy Video player, EN-HI dictonary, fusion (music player), goggles, hdfc app, iMedia share, kickass torrent, linkedin, FB messanger, My Tom, Next Launcher 3D, Outlook, Oaytm, Push mail, Quickoffice, Rails, Ringtone Editor Pro, root uninstaller, skype, speedtest subway surfer, superuser, temple run 2, tubemate, whatsapp, youtube.
Please help.
aadishivan said:
Hi there,
I have facing issue in my Android 4.2.1 JB from alst 7 days. There are few apps which automatically getting installed without asking my permission. It hapeens when they detect i am connected to Wi-Fi or mobile data connection. i didn't rebooted my device. Everytime i have to uninstall these apps but after few hours they get automatically installed . Device rooted 2 months back
Apps are:
Baidu Browser
UC browser
Flapy Bird
Poker
Option like USB debugging and installed from unknown source are turned off. Even scanned by device through multiple anti-virus like Avast, AVG & CM Security. Below are the apps which are currently in my device:
Adobe reader, all-in-one toolbox, angry bird, avg, avast, axis bank app, B1 free archiver, backup& restore, barcode scanner, battery doctor, call control, cam-scanner, chrome, clean master, CM Security, Easy Video player, EN-HI dictonary, fusion (music player), goggles, hdfc app, iMedia share, kickass torrent, linkedin, FB messanger, My Tom, Next Launcher 3D, Outlook, Oaytm, Push mail, Quickoffice, Rails, Ringtone Editor Pro, root uninstaller, skype, speedtest subway surfer, superuser, temple run 2, tubemate, whatsapp, youtube.
Please help.
Click to expand...
Click to collapse
Is someone messing around with your Google Account?
If someone login from your google account from computer and install app from play store site, it is installed from internet.
When you say it happens when you are connected to Wi-Fi or data, so I am 99.99% sure, it is due to messing with Google Account.
ok. Let me try removing my all google account from device and some other account to see if this happen again.
Thanks
hnkotnis said:
Is someone messing around with your Google Account?
If someone login from your google account from computer and install app from play store site, it is installed from internet.
When you say it happens when you are connected to Wi-Fi or data, so I am 99.99% sure, it is due to messing with Google Account.
Click to expand...
Click to collapse
Hi there,
I removed all my google account from mobile and added new gmail account. But issue is still same.
Maybe you could try to disable "Auto-update apps" in google play.
Even i have the same problem. I even removed the auto-update but still its happening.
Please help ?
he_arslan said:
Maybe you could try to disable "Auto-update apps" in google play.
Click to expand...
Click to collapse
"Auto-update apps" is disabled in google play. But same this is keep happening. Did hard reset of my phone but same issue.
i have that same problem with my tablet from ebay running 4.2.2 app DU Battery Saver & Widgets is installed without my permission and i don't even have google account on this device, but tablet is connected on wifi 24/7 and all apps are stock i have original firmware and i try to reflash device but this is happening again
Very odd... Have you tried disabling the Install from Unknown Sources option?
now it is, let's see if this will help
i have something the same problem
I bought on e-bay a Chinese 10.1" M10 type with MTK8127 chipset and Android 4.4.2 Kernel: 4.3.67 tablet.
It works great except that it is every day i get a new surprise "great" application that are installed on their own, do not ask for anything and ready to license to be posted.
The tablet was rooted with VRoot_1.7.3.4863_english_cid1005_7337ba1e_89.exe and with MtkDroidTools_v253 do full backups.
TelepĆ¼tek follows so far:
27/10/2014 1:16:17 DU Battery Saver
28/10/2014. 1:07:51 Flappy Cow
10/29/2014. Happy Jump 1:39:45
30/10/2014. 1:39:13 Freaking Math
31/10/2014. 1:49:11 Amazing Candle
11/1/2014. 1:28:43 Monkey (/data/app/com.candh.game.monkey-1.apk)
In addition, after each start / restart after a few minutes received a message in the notification area:
Du Battery Saver -> The key to optimize, clean up backstage power applications, rapid power
What I have tried:
Factory reset, after of course, google restore disabled and manually put up everything again.
Note that this is after factory reset the same applications in the same order almost exactly in same time per day.
The version numbera are earlier or actual that you can download from play.
The applications that I use on that device are the same that i use on other (Samsung) device so it is sure that there is no problem with them but i think the system itself compromised.
I tried Avast, Avira, eset, AirPush Block, Network connections, OS Monitor, Addons Detector, Trust - Event Logger but not found anything and I could not figure out what was happening.
I put CatLog - Logcat Reader to get it know whats happening but could not really understand what was happening.
Please help to figure it out based on the log to see what happens and how it happens and how can I get rid of this.
The following is a brief log details, of course, I will send out more on request.
See attachment.
kisger13 said:
I bought on e-bay a Chinese 10.1" M10 type with MTK8127 chipset and Android 4.4.2 Kernel: 4.3.67 tablet.
It works great except that it is every day i get a new surprise "great" application that are installed on their own, do not ask for anything and ready to license to be posted.
The tablet was rooted with VRoot_1.7.3.4863_english_cid1005_7337ba1e_89.exe and with MtkDroidTools_v253 do full backups.
TelepĆ¼tek follows so far:
27/10/2014 1:16:17 DU Battery Saver
28/10/2014. 1:07:51 Flappy Cow
10/29/2014. Happy Jump 1:39:45
30/10/2014. 1:39:13 Freaking Math
31/10/2014. 1:49:11 Amazing Candle
11/1/2014. 1:28:43 Monkey (/data/app/com.candh.game.monkey-1.apk)
In addition, after each start / restart after a few minutes received a message in the notification area:
Du Battery Saver -> The key to optimize, clean up backstage power applications, rapid power
What I have tried:
Factory reset, after of course, google restore disabled and manually put up everything again.
Note that this is after factory reset the same applications in the same order almost exactly in same time per day.
The version numbera are earlier or actual that you can download from play.
The applications that I use on that device are the same that i use on other (Samsung) device so it is sure that there is no problem with them but i think the system itself compromised.
I tried Avast, Avira, eset, AirPush Block, Network connections, OS Monitor, Addons Detector, Trust - Event Logger but not found anything and I could not figure out what was happening.
I put CatLog - Logcat Reader to get it know whats happening but could not really understand what was happening.
Please help to figure it out based on the log to see what happens and how it happens and how can I get rid of this.
The following is a brief log details, of course, I will send out more on request.
See attachment.
Click to expand...
Click to collapse
Did you disable the option to install from unknown sources?
es0tericcha0s said:
Did you disable the option to install from unknown sources?
Click to expand...
Click to collapse
Yes, sorry i forget to write it.
I just. This morning also am getting random apps installed. Dominos pizza, panda pop and cookie jam the newest app i have installed is brave frontier can it be malware or something else.
4218kris said:
I just. This morning also am getting random apps installed. Dominos pizza, panda pop and cookie jam the newest app i have installed is brave frontier can it be malware or something else.
Click to expand...
Click to collapse
It could be if you got it from anywhere but the official play store. Never install apps not from a trusted source.
4218kris said:
I just. This morning also am getting random apps installed. Dominos pizza, panda pop and cookie jam the newest app i have installed is brave frontier can it be malware or something else.
Click to expand...
Click to collapse
I got the same apps today - Domino's PandaPop, and Cookie Jam plus Drippler. I did not install Brave Frontier, so that isn't the source.
The only things done recently for me are:
- Connected up to my work Office 365 service, which requires admin access (for wipe, etc)
- Updated su binaries a few days ago - at prompt from SuperSU
Oh lovely...
http://www.pcworld.com/article/2853...aller-spotted-on-t-mobile-verizon-phones.html
yep thats it i bet, its on my tablet. thanks carrier...
Doktor-X said:
i have that same problem with my tablet from ebay running 4.2.2 app DU Battery Saver & Widgets is installed without my permission and i don't even have google account on this device, but tablet is connected on wifi 24/7 and all apps are stock i have original firmware and i try to reflash device but this is happening again
Click to expand...
Click to collapse
I just got DU Battery Saver installed on my Onix tablet. You read stuff on the internet about cheap Chinese tablets coming loaded with spyware and other sorts of stuff and I wonder whether apps can be freely installed via some hidden app on the device.
You all suck dumb asses
Thats why i hate these blog sites they call themselves experts but cant solve any damn thing untick auto updates, really you think we didn't knew that much really man,my problem never got solved in online sites infact you will get more confused why would some hack someone's google account and download du app make some sense guys you all suck

S2 GT-i9100 Google Play Services randomly causes *unimaginable* battery drain

Hello Everyone
Start off by saying I have little to no Android knowledge (rooting, custom ROMs, modding or programs for such things), however I have basic knowledge of linux and the command line.
My S2 GT-i9100 rapidly heats up and its battery is *unimaginably* and randomly depleted by Google Play Services and quickly renders it useless as a device. I want to fix it and not turn it into a brick.
I got the phone from a family member from Europe (I live in Australia), who had used it for about 6 months. When I got it, it was already unlocked and rooted by some phone place over there. I didn't have any problems.
Recently however Google Play Services (size 127 MB) has randomly started doing *something*, this despite no mobile broadband and almost no internet usage from wifi either to invoke it. Considering it is on ICS (no idea how to upgrade, or whether i should upgrade, or what to upgrade to) it has to be either a bug or a virus considering all those Android exploits in the news recently.
To fix it whenever it occurs, I clear the RAM twice then go into the list of Applications and Force Stop Google Play Services (more than once if the button isn't greyed out).
I tried to disable the components of Google Play Services(listed below) but the problem continued AND it erased the names of my contacts meaning I was left with a bunch of numbers with no name.
Google Bookmarks Sync
Google Play services
Google Services Framework
Google Account Manager
Network Location
Google Contacts Sync
Some details:
Wi-Fi use only (and nonexistent nowadays), no mobile broadband
GT-i9100 running Android 4.0.3 (ICS)
ROM, unknown if original / custom, has a T-Mobile animation screen on bootup and shutdown
It also has a yellow triangle at the bottom when I turn it on (don't care about cosmetics)
Rooted with CWW (no idea about how that works or what it means) and SuperSU (i do know how root user works in linux)
Root Browser + Terminal Emulator installed (my doing)
Google Authenticator + Microsoft Account Authenticator (i don't wanna screw up anything with these, got codes for google authenticator, need to research microsoft)
Call history and text messages (I would like to keep these and would like to know how to backup the phone first of all)
So I'm looking to figure out what would be the best course of action to fix this without screwing up anything. I know the standard solution would be a factory reset but I don't have any backups (also don't know how to), don't want to brick the phone and don't know what it would actually do, and even if it worked, how to root the phone again.
Any help would be greatly appreciated.
Hi,
i had the same massive battery draining. Problem was Google Fit App. After uninstalling the app the battery draining is gone. I think this app prevented the google services to fall in "doze" mode. Perhaps you have a similar app!?

Nexus 5X weird behavior (malware?), possibly caused by FB Messenger or Pixel Launcher

Some very weird things started happening on my phone earlier today. It's a Nexus 5X, running 8.0 Oreo, with the October security patch. I'm not rooted and I'm careful about what I install. The phone is fairly new, from this summer.
I will begin with describing what I did in the hours before this started. I can think of two things that possibly could have started it:
1) Two of my Facebook contacts sent malicious links to me an hour before. It looked like Youtube videos but was not. I did NOT open any of these links, knowing directly they were harmful (not sure if you can be affected by just receiving them, not clicking on them?). I received them in the Messenger Lite application (an official app from Facebook with scaled-down functionality).
2) A few hours before the Facebook links, I sideloaded an APK containing the new Pixel Launcher. I got the APK from Android Police/APK Mirror.
Can't attach links, but Google for: Hands-on with the updated Pixel Launcher, including the new Pixel 2 features [APK Download]
The APK was working fine and nothing seemed odd with it (I used the launcher for a few hours). As long as Android Police know what they uploaded, this shouldn't be the cause for my problems. I bet on Facebook Messenger instead. (People that click such malware links typically get their Facebook accounts hacked, however my account seems fine and my account didn't spam others with the same link. I did not change password or did anything else to "recover" my account yet).
So what happened after this on my phone?
Here is the first thing I noticed. I open Play Store to install updates. It turns out I have one update pending, it's called BankID. This is a major Swedish app used by nearly every smartphone user in the country, and it's for signing into government websites, bank websites, insurance company websites, and much more. When I click update in Play Store two things happen almost instantly:
1) Six pictures are downloaded from Messenger Lite to my phone. That makes no sense, how could clicking a button in Google Play trigger something to happen in Messenger Lite? In fact I tried it three times, with the same behavior every time. (Well, actually opening the Messenger Lite photo album, there are only photos there I already downloaded, so nothing new seems to be added there - but the photos were probably re-downloaded I believe).
2) The BankID update downloads to 100 % (the downloading takes a little longer than expected), then it halts and does nothing, i.e. it's not installing. No error message, it just stops there. I can choose to abort and try again, which I do three times or more, with exactly the same behavior.
Also, I now notice Play Protect hasn't run for two days, but when I try to run it, it seems to be down. After ~30 seconds of scanning it says "App verification temporarily down". "App verification temporarily down" could very well be connected with the halted update I just described? It still says it hasn't run for two days after this.
When I experiment, I notice other things that are very weird indeed.
1) Notifications in Gmail, Snapchat and possibly other apps aren't coming through. By opening the apps, I can sync manually.
2) When I move a file to a new folder using the Downloads app (Files app, stock one) I get a error message saying the move operation failed. This also triggered the photo notifications from Messenger Lite (same behavior as described above, with six photos). However, after a while the moved pictures are indeed in the right folder, even though the error message saying otherwise.
3) After some time I remove "app data" for the Google Play app. When I open it after that, there are now three app updates pending (e.g. Google Wifi also). But the same behavior occurs, when I try to download one or all of them, I get the Messenger photo notifications and the updates halt at 100 % without installing. So the BankID app - which could be targeted by attackers for obvious reasons - could just be a coincidence. It could have happened with any app I suppose, this was the only one pending right then. But still, why couldn't Play Store detect other pending app updates until I refreshed it the way I did? Was Play Store blocked from connecting to Google (or forced to connect to some other server, perhaps?).
What did I do after all of this?
I uninstalled three apps:
-Facebook Lite
-Facebook Messenger Lite
-Pixel Launcher APK
However the uninstall process was very odd. A process called "Package Installer" had a notification saying "Uninstalling Lite" and "Uninstalling Messenger Lite". It didn't seem to be working, it was stuck after some time. I restarted my phone and the apps seem to be gone now, at least they aren't listed in Settings --> Apps. So the uninstall process was successful I suppose, even though it didn't seem to work.
After I restarted my phone I also noticed:
-When I install Messenger Lite from Play Store now, it's easy to uninstall it the way it should be - in mere seconds.
-When I open Play Store, updates are now installing fine. Play Protect is also scanning fine now.
Everything looks back to normal now. But I'm not trusting my device. I'm gonna factory reset it. Before I do, I wonder:
-Can I feel safe the wipe would erase whatever malware I might have had on the phone?
-Is there something I could do to let us know what caused this? Upload a log here somehow?
The only piece of advice I have received as of now is: "Try restarting in safe mode, installing some AV software, and generally looking for suspicious processes." I haven't done that yet, would it still be a good thing to do? Must I install AV software before rebooting into safe mode, or could I install it directly from safe mode? (App suggestions, AV software?).
Usually I'm very careful and security-minded. I haven't had something like this happen before. So I'm very intrigued and mad about this. I'm gonna change my Google account and Facebook account passwords later on I think (I already have 2-factor authentication enabled).
One last thing: When I install Pixel Launcher on my non-rooted phone, it's not running as a system app if my understanding is correct. (At least it shouldn't be). But none the less, when I wanted to uninstall it I had to go into Settings --> Apps and tap "Show system apps" to find it in the list. Is that normal? Perhaps it doesn't mean anything, I just want to know.
Thanks for your advice in advance. Anything else to add? What should I do know? All you might have to say is appreciated.
Come on now guys, someone must be able to help?
If I factory reset the device, will it be clean? I didn't mess with custom ROMs, root, the bootloader or something else. (I suppose the bootloader is locked).

Long time installation apps

Hi,
After the last update, (965f) I've been struggling for a very long time installing Apps. Whether it's with Google Play or downloaded Apps. Does anyone have experience with it? I apologize for my bad English
That was the first thing I noticed coming from a OnePlus 5T, installing apps is twice as slow on the S9+.
Yes thats true. My S6 Edge and S7 Edge they are much faster then S9+ (but after last update). I dont understand why
****ty NANDs, probably. Anything that pushes the memory is slower - installing apps, copy/pasting, scanning, etc.
Did you enabled McAfee Antivirus on the System Maintenance app?
No, i have disabled McAfee
Solved with Hard reset.
https://forum.xda-developers.com/galaxy-s9-plus/help/slow-app-updates-installation-t3793278/page2
I FOUND A FIX!
I finally fixed my problem you need to disable Google app the white circle with the colorful G in the middle by Google LLC im not sure why it causes this my moms s9+ where i bought from the same samsung store doesnt have this problem hopfully someone can find the root cause of this. Disable Google uninstall any updates and make sure auto update is turned off it fixes all the problems.
Edit: When either bluetooth or google app is disabled this problem doesnt arise. The actual root of the problem was caused by Logitech Bluetooth adapter being in my house I unplugged it and it all went away. I discovered this by finding an issue tracker made to google by a user from a different thread.
Thread available here with 12 pages of posts https://forum.xda-developers.com/gal...3617403/page12
issue tracker available at that thread is here below
https://issuetracker.google.com/issues/77666592

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