Hello Guys
I bought my Z5c in November 2015. Until Thursday it had been working fine. We all know about battery drain and all that but actually the phone was working. I personally like the phone a lot.
On Monday July 31st, I updated to Nougat 7.1.1. Everything was OK. On Thursday Morning the back / home / recent buttons were not working.
I already tried:
- Safe mode (the problem is still there)
- Factory reset
- Software repair (Xperia Companion)
- Flashed the phone and changed CDA to another region. I could not downgrade
I don't think this is a hardware issue because the buttons work in the lockscreen and in landscape mode. It just doesn't work in portrait mode.
This made the phone unusable. My phone company gave me a Sony Xperia XA for $47 for now.
The Z5c was purchased unlocked.
I really need your help please
Thanks
What can I do in this case? I don't think there's a Sony repair center in my country
hi... I have exact same problem..! plz help...
Plz help someone
.....
I am running lineage 14.1 and still there is problem. It works OK in recovery
Hi
I've got the same issue with my wife's Z5C. The navigation buttons are totally unresponsive! Phone is not rooted, so I have no idea if they work in recovery or not. But the buttons DO work if I put phone into landscape mode with Sony logo to the right, but not with the logo to the left?!?
I'm stumped here, so please provide some feedback please...
Meanwhile I'll reset phone with PC Companion and maybe later I'll downgrade a few builds...
//Johan
UPDATE:
Downgraded to .160 (Generic AU) but no luck. I think this phone is toast, but the weird thing is that according to built-in diagnostics, the surfaces where the back/home/recents button are located are all functioning properly. Any thoughts?
The easy solution is to install an alternative from play store and see if it works or if you are still covered by the warranty just send it to Sony...
The 'get your hands dirty' option...
Has anyone tried flashing their phone using the flashtool http://www.flashtool.net/ ?
It Sounds to me like you are facing a software bug that would disappear if you perform a clean installation of android...
What exactly happened? Provide us with more info....
unfortunately, i act in assumption, this is a hardware issue like seen often on the z3c. The digitizer is broken at these positions. it happens often at the home/back buttons and at the pull down menu.
You can verify this by activating the glove modus (hope this is the right translation of the german Handschuhmodus) which indicates, where exactly you are hitting the touchscreen.
- fix is to replace the touchscreen.
- workarounds are to activate display rotation (and then rotate so that the buttons are appearing at the upper (right) side of the display
- activate the glove modus - i can actually still hit the buttons at their corners
-use the "Back Button" app to generate additional menu buttons.
- move the buttons with Google ADP tools
(i'm actually not allowed to post links, google for it in the official z3c Sony support forum)
Did you ever resolve this? I've come across the same problem (running stock Android 7.1.1).
Went through all reset procedures, safe mode, screen tests etc.
Seeing the same result as you - this area of the screen works fine when locked, but when unlocked it's unresponsive.
I've done a full factory reset on it, just to determine if that'll fix it - no luck.
I would love to know more about why this is thought to be a hardware issue, when the hardware concerned works fine to unlock the phone.
My next step will be flashing a custom ROM, see if that fixes it. Any other hints / tips / clues / suggestions more than welcome!
eduardo4188 said:
Hello Guys
I bought my Z5c in November 2015. Until Thursday it had been working fine. We all know about battery drain and all that but actually the phone was working. I personally like the phone a lot.
On Monday July 31st, I updated to Nougat 7.1.1. Everything was OK. On Thursday Morning the back / home / recent buttons were not working.
I already tried:
- Safe mode (the problem is still there)
- Factory reset
- Software repair (Xperia Companion)
- Flashed the phone and changed CDA to another region. I could not downgrade
I don't think this is a hardware issue because the buttons work in the lockscreen and in landscape mode. It just doesn't work in portrait mode.
This made the phone unusable. My phone company gave me a Sony Xperia XA for $47 for now.
The Z5c was purchased unlocked.
I really need your help please
Thanks
What can I do in this case? I don't think there's a Sony repair center in my country
Click to expand...
Click to collapse
Related
Hi there!
First time I need to make a topic, as I don't find the answer anywhere..
Had my Touchpad since about two weeks.
However the accelerometer has not functioned at all since I got it.
First thing to check is the auto rotation lock -> it's turned off
Second thing I did was download a sensor visualizer app -> Seismograph.. This shows very weird results for the x-axis (see attached file), fyi, the Y and Z-axis functioned as expected..
Then the third thing I tried, Need For Speed Hot Persuit... A game that uses the X-axis accelerometer (right!?)
This works brilliant!
Other things I have done to troubleshoot this:
Restart the device.
Full reset the device.
Run HP doctor.
All have failed in resolving my problem.
As I've bought the touchpad from a french webstore (fnac.com), HP Netherlands (where I'm from) tells me I need to get back to them for a solution, as they don't offer worldwide repair (unlike ASUS for example).
Fnac.com has not answered to my request to exchange the product (2 days after I got it). And actually I just want to solve it myself if possible, bought it for fun anyways (and reading of course xD)
Any ideas how I can make the OS recognize the accelerometer?
Last thing, the auto rotation functions in the following way: Tablet is stuck in landscape, I turn to portrait, screen turns as well, but within the second the tablet is back in landscape. This behavior can be read from the seismograph screenshot.
Thanks!
Hello
I just started a new thread for a different accelerometer problem (it is just dead)
http://forum.xda-developers.com/showthread.php?t=1284760
Was wondering how you ended up fixing your problem.
thanks
Just wanted to ask you the same question...
I still have the same problem. Need to contact Fnac.fr, but my french sucks and my time is scarce. So have been postponing this. My unit actually came DOA.. however Fnac didn't respond to my request, and has now asked me to call them.. sucky service
You have no solution I guess?
Well this is odd..
Out of nothing the auto rotate function is working since today.. I noticed it while reading a PDF in Android. Booting back to WebOS didn't make a difference, the sensor is working again
I've got no clue what did the trick.. I have not updated the kernel or something like that lately.
I wonder if the sensor was kicked back into action by brute force (for instance my cat jumping on the tablet..)
Anyway, problem soved for now =D
2 days ago my Camera app stopped working either through the hardware button or software all it does is play the opening app animation and return back to the previous screen. Ive tried soft and hard resets of the phone and now ive even reflashed it via NCS to no avail. Now at this point youd think it would be a hardware thing, but apps like "panorama" and "smart shoot" still work and so do all the other camera apps ive downloaded. Anyone managed to fix this?
You seem to be the only one whom has had this issue and reported it. So no, no fix as of now since you are alone on this one.
same here
Jt612 said:
2 days ago my Camera app stopped working either through the hardware button or software all it does is play the opening app animation and return back to the previous screen. Ive tried soft and hard resets of the phone and now ive even reflashed it via NCS to no avail. Now at this point youd think it would be a hardware thing, but apps like "panorama" and "smart shoot" still work and so do all the other camera apps ive downloaded. Anyone managed to fix this?
Click to expand...
Click to collapse
same thing happened to my phone since yesterday and I've tried hard reset but nothing changes.. Camera only works through smartshoot and if I try to open it just using the original app, or use the camera button, it just won't open and turn back to the home screen
576514545 said:
same thing happened to my phone since yesterday and I've tried hard reset but nothing changes.. Camera only works through smartshoot and if I try to open it just using the original app, or use the camera button, it just won't open and turn back to the home screen
Click to expand...
Click to collapse
I have exactly the same problem. After 5 days of perfect use of everything, the phone overheated, drained completely within a couple of hours and now it has a permanent problem with the camera: either black screen when launching the camera app, or if it launches, pink stripes and frozen app after 10-15 seconds. It cannot be just a random problem on one device. I've seen the same description of the problem on various forums.
Has Nokia responded on this?
The funny thing is that I live in Greece, the device was bought during a trip abroad and it's not covered by warranty! Regarding Nokia's amazing support policy I have written details at my blog nextbeta.com.
(I'm not a smartphone user that cannot understand what is a bug and what is a hardware problem, 8 years MVP for Mobile Devices and founder of the Greek Mobillity Club in 2001...)
Have you flashed the newest ROM or an older version? Perhaps you might want to try it with the Release ROM to see if that fixes things. Aside from that I fear your only option is to turn it in at a service center and let them figure out what is wrong.
Given that the Flash rewrites the whole system it somehow has to be connected with the hardware.
So I have just noticed this morning when I'm texting....
Every time I'm using the keyboard, the soft keys below (the back, home, task, and input method keys) were... gone. Disappear. I don't know why, it was normal yesterday and I didn't do anything. It makes me kind of difficult every time I have finished typing, because I have to tap on the screen, and cannot hide the keyboard using the back softkey, and I cannot change keyboard input (I switch between the Japanese and international keyboard a lot). but, when I use the keyboard on the lock screen to type my password, the soft keys were still there. Intact. ._.
I have tried to restart twice, but nothing changed. What is wrong? How do I get my soft keys back when I use the keyboard? I'm using the stock Lollipop 5.0.2, not rooted, and never did any modifications at all. Please, can anyone help me? thanks a lot. here i put a screenshot to show you what I mean.
I really do need answer to fix this. once again thanks a bunch!
zephychan said:
So I have just noticed this morning when I'm texting....
Every time I'm using the keyboard, the soft keys below (the back, home, task, and input method keys) were... gone. Disappear. I don't know why, it was normal yesterday and I didn't do anything. It makes me kind of difficult every time I have finished typing, because I have to tap on the screen, and cannot hide the keyboard using the back softkey, and I cannot change keyboard input (I switch between the Japanese and international keyboard a lot). but, when I use the keyboard on the lock screen to type my password, the soft keys were still there. Intact. ._.
I have tried to restart twice, but nothing changed. What is wrong? How do I get my soft keys back when I use the keyboard? I'm using the stock Lollipop 5.0.2, not rooted, and never did any modifications at all. Please, can anyone help me? thanks a lot. here i put a screenshot to show you what I mean.
I really do need answer to fix this. once again thanks a bunch!
Click to expand...
Click to collapse
Hi, I'm facing the same problem since this afternoon too! My soft keys go missing whenever I use the keyboard on my Xperia ZL. Did you manage to find a solution to the problem? I've tried restarting my device too but it doesn't help and I really don't want to factory reset my phone D:
I remember this was a common problem when lollipop was released. Not only limited to stock sony roms. But any lollipop rom.. anyway it was so long ago I first flashed a lollipop rom so I cant quite remember exacly
Hi, I've contacted Sony Xperia and they've provided me with a possible solution:
"In regards to your query, we can advise you to try clear data and cache of the app by going Settings > Apps > All apps > Xperia Keyboard > Force stop > Ok > Clear cache > Clear data and restart the phone and test again. If problem persists, we would suggest that you try to perform a repair of the software using PC Companion. If the issue is related to a problem with your software this will be repaired and your handset will work as intended. "
I've tried it and my keyboard is working fine so far. Hope that it'll help you too
I've tried to clear data and cache and restart, but it was fine for only a few hours and it was gone again I will try to repair software via PC now, i was out of my country last week so didnt have a chance to do it. thanks a lot! i'll let you know if whether the software repair works or not.
Karmun said:
Hi, I've contacted Sony Xperia and they've provided me with a possible solution:
"In regards to your query, we can advise you to try clear data and cache of the app by going Settings > Apps > All apps > Xperia Keyboard > Force stop > Ok > Clear cache > Clear data and restart the phone and test again. If problem persists, we would suggest that you try to perform a repair of the software using PC Companion. If the issue is related to a problem with your software this will be repaired and your handset will work as intended. "
I've tried it and my keyboard is working fine so far. Hope that it'll help you too
Click to expand...
Click to collapse
UPDATE
...didnt work. i have just did the software repair via companion, and when i use the keyboard.... the soft keys still gone.
i dont know what to do anymore. even though this is not very troubling, but it did me a quite discomfort phone use, esp. when typing. anyone else know what to do?
Hello!
I recently switched to the m4 from my trusty LG OG, an it is perfect except for one thing... it doesn't ring.
I have tried all Sony-solutions, including PC software repair, etc... but no joy. My wife also has an M4 and has the same problem.
It is worked-around by using a 3rd party lockscreen (I use Hi-Locker), which is awesome.. but not ideal due to security problems, most notably Android Pay.
My question?
Can I replace the lockscreen at the ROM level? Can I replace the basic function with maybe a lockscreen from the Z5?
Unless someone knows how to fix this
I have never compiled my own rom, but I have a reasonable level of tech-savvy. I can flash ROMS and do work in Linux.
I have rooted and unlocked my bootloader, and I am using Stock Sony ROM
I have the latest firmware
Kernel 3.10.49
build 26.1.A.2.99
I have NOT tried using an old firmware- or an alternate ROM. I probably will, but my wife doesn't love the idea for her. Thus, I would like to work out a precision fix.
My thoughts?
Idea 1. find where the stock lockscreen/security module lives.. and try and replace with something from a different phone.
Possible?
Thank you for reading.. I know some other people have these problems, as I read them in threads here.. but I didn't find much in the way of fixing.
just for reference- THIS is the problem.
just for reference- THIS is the problem.
Mustang243 said:
My phone doesn't ring when it 's locked. If phone is unlocked ringtone rings and vibrates. When it's locked no sound or vibrate. Whatsapp messages vibrate but they have no notification sound. I have checked all the settings, volume is up. Last resort is factory reset but i'm not there yet. I don't wanna lose all my settings.
E: Okay I used Sony PC Companion and used the Fix phone/tablet -thing and it downloaded the firmware and installed it so I think it reset my phone. Still my phone doesn't ring if its locked. If I press the power button when someone is calling to me, I can see the lockscreen notification on the screen but it doesn't ring or vibrate. FFS. Any ideas guys?
E2: I guess I find a solutions. Or a temporary solution. I noticed that if I disabled the screen lock, my phone would ring and vibrate normally. So I decided to try and download "Next" lockscreen app. Guess what. When I use it, my phone works perfectly. I don't know why it stopped ringing because there wasn't any new updates from Sony but it's clearly problem in Sony's software.
Click to expand...
Click to collapse
Mustang243 said:
I still have the "silent phone" issue with this update. I have to use third party lock screen app. If I use Sony's lock pattern or pin code and use my gf's phone to call my phone: screen doesn't wake, no ringtone can be heard and no vibration. When I press power-button I can see that someone's trying to call me. Anyone else experiencing this problem? I hope you understand what I tried to say, the issue is kinda hard to explain.
Click to expand...
Click to collapse
Yeah this is a huge problem and we're not the only ones suffering from it. Now I use CM Locker because Next drained my battery. I also noticed that my phone works fine if I boot on safe-mode. Still haven't figured it out which app causes the problem. Gotta wait for the 6.0 update and hope that fixes things.
Same issue with out-of-the box...
Well, have M4 'out of the box' - meaning - no custom software installed, no customized ROM, no custom lock-screen... and well - to make the ring work back I have to restart phone every few days (as soon as realize that it's not working) - oh Sony, what should I say ....
Hello Everyone
I have a small issue with my S6 basically what it is that the Recent apps and back button do the same thing open Recent apps. I have a look online everyone says its a software issue but i done everything Hard, Soft, Factory reset and still same. So now I know that its not software it will be the hardware. Maybe any one know witch part of the phone is responsible for the back button functions and would I be able to replace it? Without replacing the phone?
I tried to replace the one of the boards of the phone( the one that has charging port headphone jack and sothing else) but that didn't help. I cant get phone in for the warranty do to i have voided KNOX .
So any ideas would help.
Thank you all
:good:
Acutally this is software. There is a file in the system that controls what those buttons to. You can try and flash your firmware via odin to see if that fixes the issue.
Sent from my SM-G925P using Tapatalk
I have tryed that several times did not help. Everything same
You cold try remapping the buttons with the all in one gestures app.
I have tryed remap dose not help do to i tooks like that back button thinks that it is a recent apps button
Root your device use xposed and gravity box maybe fix.
If still problem use custom kernel like arter97.
sarys693 said:
Hello Everyone
I have a small issue with my S6 basically what it is that the Recent apps and back button do the same thing open Recent apps. I have a look online everyone says its a software issue but i done everything Hard, Soft, Factory reset and still same. So now I know that its not software it will be the hardware. Maybe any one know witch part of the phone is responsible for the back button functions and would I be able to replace it? Without replacing the phone?
I tried to replace the one of the boards of the phone( the one that has charging port headphone jack and sothing else) but that didn't help. I cant get phone in for the warranty do to i have voided KNOX .
So any ideas would help.
Thank you all
:good:
Click to expand...
Click to collapse
Same problem here!
Back button thinks is recent apps , sometimes work sometimes not , think is an software bug or something.
The problem started after android 6 update.
Downgrade to 5.1.1 dont make a difference.
Some ideas to solve that?
I'm having the exact same issue with mine. Have a solution yet? Cleared cache, checked safe mode and factory reset. Same issue.
No still did not fix it. But i havent tryed the mehdips3 solution do to dont know how to do it
Sent from my SM-G925F using XDA-Developers mobile app
I've tryed the mehdips3 solution, is not working........................................
any other solutins?
I dont know anything else it seams that nothing is working. Im thinking to change the phone. Disapointed in samsung big time
Sent from my SM-G925F using XDA-Developers mobile app
Mine was different. Back button was working but recent button suddenly not working. But i already change my front glass and after few days those button failed to operate. Now stuck using onscreen float button.
Hi, I have the same problem with te back key. What solved problem for me was installing the app called ,, all in one gestures'' ( free on the market),
in the app, go to the ,, hard keys'' , enable de the app from te accesability tab, at the back key tab select single tap and select the ,, back '' from the submenu.
Hope works for you guys !
Regards !