Mate 10 Pro screen problem - Huawei Mate 10 Questions & Answers

Hello,
I have my Mate 10 Pro since one week and two days ago I used it at night and spotted that a little portion of the screen (at the right border of the screen) is much darker on gray color than the rest of the screen.
You can see it in the attached photos of my screen. It most visible in the Google Clock app where all the background is dark gray... It's not as visible as this when I use it in a more enlightened environment.
I think that the screen of my phone have an issue.
As it's a OLED display with no led back light there shouldn't be this kind of issues (it's like a clouding on the LED screens).

diablos3000 said:
Hello,
I have my Mate 10 Pro since one week and two days ago I used it at night and spotted that a little portion of the screen (at the right border of the screen) is much darker on gray color than the rest of the screen.
You can see it in the attached photos of my screen. It most visible in the Google Clock app where all the background is dark gray... It's not as visible as this when I use it in a more enlightened environment.
I think that the screen of my phone have an issue.
As it's a OLED display with no led back light there shouldn't be this kind of issues (it's like a clouding on the LED screens).
Click to expand...
Click to collapse
Exchange it

Will do ! I was just curious if I am the only one with this kind of issue. It's really strange.

diablos3000 said:
Will do ! I was just curious if I am the only one with this kind of issue. It's really strange.
Click to expand...
Click to collapse
I'm thinking about exchanging mine too. I also see uneven Grey's and whites

I think it is just that the app is showing not a flat background, but a background with gradient. It is more beautiful when app backgrounds are with gradient, than just flat. So with lowest lightning the contrast of different levels of intensity on the background are more easy to see.

It's not a software gradient, it's a screen flaw. It's called Mura effect. Affects mot OLED screens. Google Mura effect oled for more info. I was so sad when I first noticed it on my Galaxy Tab S 8.4 (changed it twice with no luck), and then on my Galaxy S5.
Now I'm going for IPS screens which imo still suffer from less flaws than OLED.

ukael said:
It's not a software gradient, it's a screen flaw. It's called Mura effect. Affects mot OLED screens. Google Mura effect oled for more info. I was so sad when I first noticed it on my Galaxy Tab S 8.4 (changed it twice with no luck), and then on my Galaxy S5.
Now I'm going for IPS screens which imo still suffer from less flaws than OLED.
Click to expand...
Click to collapse
Unless you get a HTC ips lol

Anybody experience data problem when switching back from wifi mode?

Hello
I have the exact same issue and it's really bugging me...
I went and showed it to the Service Center and they accepted to exchange it for a new one. I'm waiting for the replacement in a couple of days...
I'm glad I wasn't the only one experiencing it!

Send it back and get a new one from Amazon. I saw this problem with the camera in white or clears walls. It seems "banding".

I acquired a second hand Mate 10 Pro 3 weeks ago (first owner bought it on the 24th of November), it already had burn-in zones: navigation dock button, Google Search, bottom system buttons bar and many other ones from various apps' icons... These zones are mostly noticeable on clear or white screen/pages (eg: about:blank URL in Chrome browser). At reception, I immediately selected a black theme and activated Battery's dark mode. Now I can see my own apps setup marking the screen... After only 3 weeks...
Am I the only one ?
I'm contacting Huawei customer service.

Related

Super AMOLED Plus screen static noise/artifacts

I bought my SGS 2 (used by another person for about a year) a few weeks ago and I have noticed artifacts on the screen, the individual pixels are not lit evenly, creating patterns on solid color surfaces. It is visible mainly on grey background (blue works quite well too). Just try to move a medium grey patterned background around and you will probably notice it. I guess this is the SAMOLED+ deterioration... Also, try displaying a black picture in Gallery in a dark room. The pixels on the screen are lit slightly, but some are darker and they form "blotches".
If I had known about this issue, I would have bought a new SGS 2 and not a preowned one.
Have you experienced these issues too? Could you check this on your phone and report? Things to report:
How old is the phone?
What has been your usage pattern?
How bad are these screen issues?
Are you experiencing different problems with the screen?
Maybe we can find some trends and estimate the service life of SAMOLED +
Sent from my GT-I9100 using XDA
Lady_Chloe said:
I bought my SGS 2 (used by another person for about a year) a few weeks ago and I have noticed artifacts on the screen, the individual pixels are not lit evenly, creating patterns on solid color surfaces. It is visible mainly on grey background (blue works quite well too). Just try to move a medium grey patterned background around and you will probably notice it. I guess this is the SAMOLED+ deterioration... Also, try displaying a black picture in Gallery in a dark room. The pixels on the screen are lit slightly, but some are darker and they form "blotches".
If I had known about this issue, I would have bought a new SGS 2 and not a preowned one.
Have you experienced these issues too? Could you check this on your phone and report? Things to report:
How old is the phone?
What has been your usage pattern?
How bad are these screen issues?
Are you experiencing different problems with the screen?
Maybe we can find some trends and estimate the service life of SAMOLED +
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
You have proved that I am not insane xD I too have been seeing these lit up bloatches on the screen whilst on a black wallpaper.....
I've had my S2 for over 6 months. I've been using it everyday since then and maybe 6 hours screen time in total(daily). The screen issues are not bad at all..Tbh its only there if you really try to find it. And no I have no been experiencing any other issues.
Have a good day and good luck with your S2

Yellowish / Warm screen on the international S9 plus?

I have the Indian version/ exynos version of the S9 plus, and the screen seems to be overtly warm or yellow throughout. The whites are mildly yellow instead of white.
I tried everything. Changed the screen mode from adaptive to basic to cinema to photos. Still warm. I tried reducing the reds also. Still a bit yellow. Is this a problem with other users as well? Anyone can help me with this? Do I need to send it for replacement?
I've seen a lot of devices in stores (UK) and most of them -but not all- have a cool white temperature.
As with all panels, unfortunately this boils down to a lottery. I'd suggest you try to replace your phone if you're not happy with it and hope for a better white balance on the next one.
My first S9+ had cool whites but uniformity issues (left side cooler than right side) along with black crush. My 2nd unit has good uniformity, cool whites but sadly still black crush.
Actually it might be worth checking the thread about the colour blending https://forum.xda-developers.com/galaxy-s9-plus/help/colour-blending-blacks-problem-t3765385 and see if your device has this problem before you make a decision. If you like watching video on your device, it is a much more serious issue than white balance.
th.android said:
I've seen a lot of devices in stores (UK) and most of them -but not all- have a cool white temperature.
As with all panels, unfortunately this boils down to a lottery. I'd suggest you try to replace your phone if you're not happy with it and hope for a better white balance on the next one.
My first S9+ had cool whites but uniformity issues (left side cooler than right side) along with black crush. My 2nd unit has good uniformity, cool whites but sadly still black crush.
Actually it might be worth checking the thread about the colour blending https://forum.xda-developers.com/galaxy-s9-plus/help/colour-blending-blacks-problem-t3765385 and see if your device has this problem before you make a decision. If you like watching video on your device, it is a much more serious issue than white balance.
Click to expand...
Click to collapse
Thanks for the suggestion. I went through it and posted it there as well. I don't have the black crush problem (lucky me i guess?), but this yellow tint is unbearable. I think I'll go to the store and show it to them.
Hi,
This is a stupid question (maybe): don't you have the blue light filter on, have you?
IndDoc said:
I have the Indian version/ exynos version of the S9 plus, and the screen seems to be overtly warm or yellow throughout. The whites are mildly yellow instead of white.
I tried everything. Changed the screen mode from adaptive to basic to cinema to photos. Still warm. I tried reducing the reds also. Still a bit yellow. Is this a problem with other users as well? Anyone can help me with this? Do I need to send it for replacement?
Click to expand...
Click to collapse
I have the same exact issue. I have the blue light filter off, maximum brightness on, and basic display rather than adaptive, and still yellowish. When it initially starts up the screen is white, and then the Samsung software loads and it turns yellow. I factor reset it, same thing happens. Did you find a fix? I have been spending hours trying to fix this issue with zero luck.
same problem here exynos variant. yellowish when facing directly on screen but when viewed from different angle i got better color. hope we will get an answer to this problem of ours.
I have some problem, got it from Dubai.
i think mine is more serious. Whole screen is Yellowish
So this is on the Snapdragon models?
Here's an example of an unlocked US S9+ that I posted in the black crush thred.
The top of the screen was significantly brighter / warmer than the bottom even during the day. I ended up exchanging this device for another with the same problem. I gamble in the amoled lottery through a different retailer.
Example:
https://i.imgur.com/hGfI1h4.jpg
https://i.imgur.com/LIlJYMa.jpg
Post link: https://forum.xda-developers.com/showpost.php?p=76071309&postcount=207
Hi Guys
I was Having exactly the same problem, but then I start thinking backwards and I realize that he problem start happening after I Activate night light for google ebooks, then I when there and deactivate night light and it fix my problem, and that is the reason why it affects your phone even if you reset the phone to fabric because the ebook night light is on google not on the phone inself.
Mine seems to be cool white, compared it to my s8
YELLOW TINT SAMSUNG S9+ EXYNOS 128gb Titanium Grey
Hey guys im living in saudi arabia we have the samsung exynos version
first and foremost the display is frighgin amazing nothing to say about that, next the whites, allthe background with white screen (csetting chrome youtube all bckgrnds ) everywhere its like a coffe dipped ( maybe a bit too much) but in general the white does not feel like its supposed to
its like the warm setting comes in default but
they had the same issues with s8 & s8+ last year the store guy told me "samsung had fixed it" :::::bull****.
there really is this yellow tint problem this is exactly what happened to me:
1. 13/04/18 bought the s9+ 128gb titanium grey from store
2.opened the box two days later (i know) was busy.
3.the moment i switched on it started troubling me going through the initial settings in mid brightness , i said to myself might be ready after setting up. Then when the phone swtiched on i forgot about it all coz the screen is beautiful you gotta admit that
anyways after sometime going through the ssetting i found the yellow tint i was friggin irritating.
4.i played a lot with the display settings
adpative display
WQHD+
yelloww tint
then went into the advanced made some rgb changes it is possible to get somewhat of a pure white screen but stilll it is not perfect
so on
5.18/04/18 i went back to the store showed em the problem u know what they said
"I'm the first one reporting such a complaint" anyways he said hell compare it with a piece , they got a s9 at first switched on and fish it had the same yellow tint. i had lost all hope
i told em compare it with the same model so they got another one black s9+ switched it on and "hurray" the screen was pure white( cool setting white) and they wer dumbstruck he called the supervisors they all saw the problem, they reset both the phones nothing anyway i got a replacement by closing time. took home the new s9+ grey
6. opened it " fish" it was the same yellow tint . anyways the store told me if i was facing the same issue again to come back.
so will update you guys after
But this is manufacturing issue i think go at once claim the warranty
we gotta shed come light on this topic becoz this being a new phone everyone isnt aware of it samsung should at once rectify this **** if a problem.
I am not an international user, but I would have to agree with the people in this thread who say that screen balance really is a lottery with the way that Samsung manufacturers AMOLED displays. The displays are produced in big sheets that some refer to as 'wafers' with each individual display punched out of that sheet. The closer your display was punched from the center of the sheet. The better quality/balance it will have. The displays punched out from the edges of the sheets are more likely to have discoloration, and other anomalies. With that being said, there is truly no such thing as a 'perfect' AMOLED display. The most you can hope for is one that is more or less within the tolerable limits of your expectations. I have a T-Mobile Snapdragon S9+ with a manufacture date placing it closer to what was probably the beginning of the second production wave after the initial pre-release wave and my display is pretty good. Little warmer than I am comfortable with but uniform in balance, very little shift, no crushing.
i have an international DUOS (dual sim) version of the G965F Exynos, and when compared with demo phones here in uk and a friends s9+ from o2 (all same settings) its more yellow ... a bit annoyed but its still a nice screen ...
same thing here in my country, all of the display units have cooler displays than my retail s9+ and i don't consider that to be an issue
i'm almost completely sure they tweak those display units, so they look better than the retail version.. after all, they need something to show off with, something that will attract the customers and what's better than the display? i mean, that's the first thing users see and interact the most with, so it kinda makes sense.. moreover, you cannot even open the display settings, because it crashes immediately after you tap on it
crossdeath said:
same thing here in my country, all of the display units have cooler displays than my retail s9+ and i don't consider that to be an issue
i'm almost completely sure they tweak those display units, so they look better than the retail version.. after all, they need something to show off with, something that will attract the customers and what's better than the display? i mean, that's the first thing users see and interact the most with, so it kinda makes sense.. moreover, you cannot even open the display settings, because it crashes immediately after you tap on it
Click to expand...
Click to collapse
Funny that you said that because I've went through literally 6 phones and 3 of them had perfect whites. The other 3 were yellowish.
Thanks that solved the problem.
Clear cache fix this problem for me. It's look like blue filter stay on and show status off ...
Sent from my [device_name] using XDA-Developers Legacy app
S9 + yellow tint on screen FIX
Hello! I found a solution to your problem! I also have s9 +.. and every time i was recording in QHD or UHD.. and then try to see what i had recorded..my screen was turning yellow with no reason.. like the blue light filter was on..even if this one is allways OFF. . . So i found out how to fix that and have no more problems after. Go to Settings - ACCESSIBILITY - VISION - And then close to the buttom you will see : COLOR ADJUSTMENT... You click o that, then turn this ON, and then go and choose :TRITAN ( blue and yellow ) or PERSONAL ... and this is it!
I think this problem is a software bug. I had done a hard reset etc.. but my problem wasn't fixed until i had done those settings on color adjustment!
HIT THE THANKS BUTTON IF YOU FOUND THIS USEFULL! THANK YOU
Here is the method used, posted by me on youtube:
https://www.youtube.com/watch?v=gZaVuipXG9k
GustavoBush said:
Hi Guys
I was Having exactly the same problem, but then I start thinking backwards and I realize that he problem start happening after I Activate night light for google ebooks, then I when there and deactivate night light and it fix my problem, and that is the reason why it affects your phone even if you reset the phone to fabric because the ebook night light is on google not on the phone inself.
Click to expand...
Click to collapse
Thanks for this tip, it fixed my yellowish screen instantly. I had turned night light on in Google Play books a week or so ago and forgot about it, but ever since my screen has been too warm and yellow and general Android Settings did not help. Problem solved as soon as I turned night light off in Play Books. Turning off blue light in general settings does not work.

Ghosting question BOE screen

Now I have returned my LG screen and got a BOE screen on my Mate 20 pro. I just want to preface this thread that I love my phone. I chose to get a replacement instead of refund. I like the BOE screen overall. I don't have any issues with brightness or uniformity, no defects or dead pixels. But I did notice some ghosting. Or Lag of the pixel from black to grey.
I also noticed that the BOE screen has some GHOSTING. If you have a BLACK background and scroll up/down with grey windows. The grey will momentarily be purple lagged until the pixels catch up. NOT trying to spark some defect whitch hunt, just an observation. And one I've only noticed it once in real world use.
Just found with a quick search, one that shows the purple lag.
https://www.reddit.com/r/GalaxyS6/comments/34t923/is_your_screen_defective_test_for_yourself_by/
Just scroll.
Tested on my wife's Note 9 and there is just a hairline lag of purple that resolves quicker. almost imperceivable. Instead of half the grey square that is slower to catch up.
I guess my question is does everyone have it? Didn't try on my LG screen phone. Anyone here have one willing to scroll and let is know if it also has the lagging pixels? Or any other phones readily available to test and report back?
Mine has it. Mines a boe screen. It was the same with my other LG screens too. I noticed this a while back on the android central app in dark mode at night while scrolling through the threads on there, the phone was on low brightness due to me reading at night in a dark room. Quite annoying.
Sent from my [device_name] using XDA-Developers Legacy app
LG screen was worse for this than the BOE one From my experience.
I think this is normal oled behavior but it is more visible on some screens than others
I had the same before with my mate 10 pro
But now not visible with my iphone x
And also i think that the oled screens are slower with very low brightness and there refreshe speeds up with brightness
jadaress1 said:
Mine has it. Mines a boe screen. It was the same with my other LG screens too. I noticed this a while back on the android central app in dark mode at night while scrolling through the threads on there, the phone was on low brightness due to me reading at night in a dark room. Quite annoying.
Click to expand...
Click to collapse
I noticed this too on my BOE screen. Could not verify on my previous LG screen which had been returned.
Can anyone with GOOD LG screens confirm whether this occurs with LG screens too and to what extent? Many thanks.
I have an LG display and have experienced no ghosting when scrolling in low light. Briefly had one with BOE display that I returned--there was noticable ghosting on that phone in low light but autobrightness was also poor--that display was probably defective.
Mohamad Gahed said:
I think this is normal oled behavior but it is more visible on some screens than others
I had the same before with my mate 10 pro
But now not visible with my iphone x
And also i think that the oled screens are slower with very low brightness and there refreshe speeds up with brightness
Click to expand...
Click to collapse
I think you're correct about the brightness correlation. Thanks for pointing that out!

Image Retention Issues

Is anyone experiencing image retention issues with their Xperia 1? I've noticed that using Always on display I can see an imprint of the clock on the screen for a few seconds after unlocking the phone.
RaiderX303 said:
Is anyone experiencing image retention issues with their Xperia 1? I've noticed that using Always on display I can see an imprint of the clock on the screen for a few seconds after unlocking the phone.
Click to expand...
Click to collapse
it's weird why is it changing place, how long is the mobile?
The burning you can find on OLED panel is due to the difference in life span of the subpixel. Blue ones wear 2 to 3 times faster than red and green ones. That's why when you always have a black bar on the bottom due to nav button, or in the top due to the info bar, one year later when you turn all the screen white, you will see that the top and bottom bars are whiter and the middle yellowish (more red and green power than blue).
It's permanent, and can't be cleaned by a color strobe. The only workaround, if the wear is homogeneous, is to change the color tint to correct all the screen.
Also to prevent this, best is to avoid blue wallpaper since it will accentuate the wear of the blue oled subpixel.
Now about the always ON display, it's moving regularly to avoid the wear of the blue oled (white display is equally using blue, green and red) only in one specific area, it shouldn't burn the screen (not like a Coyote app on the S7 edge of a friend).
But here it's another thing, like a long response time of the pixel, since it's not permanent and just disappear in few seconds, so it's not a screen damage. I do not have it, but I don't use the Sony launcher, maybe is it just an animation?
When I power on my phone, the always one disappears for half a second displaying black screen then the wallpaper appears.
I've had zero issues with mine.
charlatan01 said:
I've had zero issues with mine.
Click to expand...
Click to collapse
Ditto
No issues
what you're telling happened to me on some tested Samsung phones (Note8/ 9 S9 etc...)
Mine looks better every time

General The Display issue Thread....(color fade, flickering, tints)

Hey guys,
I havent seen a thread related to display issues. In 2 german Forums I found threads about various issues. From Color fade, to overall greenish tint or flickering screens.
Sadly I am very picky with display stuff and my Display isnt perfect either. I mostly use relatively low brigthness settings (around 30-40%) and on dark mode especially the settings menu has a color fade from dark grey to dark blue. This cant be seen on any other color.
Its easy to see in a dark room, the brighter the room the lesser you will notice.
To easier check: use telegram, with its blueish theme its definitely way stronger fading there...
For a phone thats 649€ in germany thats unacceptable for me. My P5 has a slight warmish but perfectly even colored display and thats what I expect from a P6.
What about you? Can anyone check their display if thats a common issue?
Hi,
i have the same issue, also a device from germany.
Even when booting when everything is white, I always have multiple changes between white and blue in the display.
I'm at work, I try to take a picture when I get home.
Please do, Id really be intersted. Sadly we cant do anything about it...
Anybody have the green ish tint on a black screen issue? Seen a few of those floating around as well...
Similar issues with my screen, also from Germany.
My first OLED screen had been with the Galaxy Note 1 and I hated it for its issues. Always bought devices with LCD screens afterwards.
The Pixel 6 is my first OLED phone since and it is having pretty much the same issues my Note had 10 years ago
Great phone so far (Android is still a bit buggy), but the display is quite a disappointment for me personally, at least for brightness levels below ~50%...
Is it just me or are most of these issues regarding the display coming from Germany? Please can people state what country the device was purchased from if they have this issue
Wow @Abnovitas thats really really bad. Sadly till now everyone seems to be from Germany...
I just finished chatting with Google's support.
They are going to replace the phone, but I'm still waiting for their email with instructions.
But first they walked me through some superficial settings (disabling Dark Mode and some accessibility stuff, like Color Inversion...) and then tried to talk it off as a normal property of OLED displays, which I didn't accept to this extent. But hey, that's probably just Google's policy.
Let's see if this was just bad luck in the OLED lottery.
For me its too difficult to take a picture with dark screen. The color change is slightly less than the picture from @man1acc
But i have problems with white color, it is light grey and i have green stripes on white, this is also very very difficult to make a picture.
Here you can see it a bit, but in real life it is much stronger
This is how my display looks like. Quite disappointing, Google has the same problems for years. But the phone itself is very well built, so maybe I will keep it. Bought the phone in Germany.
I have some rainbow effect which is mostly noticeable on white backgrounds. Hard to capture but found it is quite noticeable with an external light source. In this case my monitor. Anyone else have this or more importantly for a RMA, don't have it?
Pixel 6 when on a black background the right side of the display has a green tint shadow effect kinda worrying as it's not present on the left side and seems to only appear on darker backgrounds like when pull notification tab down or in a app (like xda) with black background very noticeable , or is this just standard now for Oled displays it's not the first phone I've noticed this over the years just curious if any pixel 6 owners see similar or should I get it exchange ? Added pic not sure if shows that well though
DoobyDroid said:
Pixel 6 when on a black background the right side of the display has a green tint shadow effect kinda worrying as it's not present on the left side and seems to only appear on darker backgrounds like when pull notification tab down or in a app (like xda) with black background very noticeable , or is this just standard now for Oled displays it's not the first phone I've noticed this over the years just curious if any pixel 6 owners see similar or should I get it exchange ? Added pic not sure if shows that well though View attachment 5444907
Click to expand...
Click to collapse
Not normal. Each pixel is controlled individually.
It maybe hardware or firmware.
Sounds like the display control matrix wasn't designed properly or is defective.
Your screenshot isn't showing it so neither should the display!
blackhawk said:
...Your screenshot isn't showing it so neither should the display!
Click to expand...
Click to collapse
Unfortunately not true. If it's an issue with the display, a screenshot should never show it. But it can be visible when a picture of it is taken.
My Pixel 6 (right) was bought first day from the Google Store. I'm in the USA. It has a very strong dirty red tint at the bottom and a garish green at the top. Easily visible at 60-70% brightness and lower. Here it is compared to my Pixel 4a (left), shot on my 3a. Haven't had uniformity issues this bad since my OG Pixel (which got replaced).
Waited to chat with a support rep for an hour, chatted for another hour, and have an RMA device ordered and on the way.
Maybe are cross to dark side lol
That was a joke id never cross to the dark side lol and tint only seems visible when in certain dark mode apps and not actually navigating around the phone xda app is worse lol so don't think hardware issue tbh
MichRT said:
Unfortunately not true. If it's an issue with the display, a screenshot should never show it. But it can be visible when a picture of it is taken.
My Pixel 6 (right) was bought first day from the Google Store. I'm in the USA. It has a very strong dirty red tint at the bottom and a garish green at the top. Easily visible at 60-70% brightness and lower. Here it is compared to my Pixel 4a (left), shot on my 3a. Haven't had uniformity issues this bad since my OG Pixel (which got replaced).
Waited to chat with a support rep for an hour, chatted for another hour, and have an RMA device ordered and on the way.
Click to expand...
Click to collapse
Lol, read what I said again
At any rate... that's a dud.
Just for giggles and kicks, see if lowering the refresh rate effects that.
blackhawk said:
Lol, read what I said again
Click to expand...
Click to collapse
You're right, I misunderstood my bad
MichRT said:
You're right, I misunderstood my bad
Click to expand...
Click to collapse
My bad too, it wasn't worded as concise as it could have been.
who of you all has the problem with the green rainbow effect on a white background?

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