Just wondering is there any method to unlock the Sprint LG V30+ for GSM domestic use without going thru Sprint?
kjack3410 said:
Just wondering is there any method to unlock the Sprint LG V30+ for GSM domestic use without going thru Sprint?
Click to expand...
Click to collapse
All answered here.
LG V30 Sim Unlock Code
https://forum.xda-developers.com/showthread.php?t=3665928
That whole thread is basically about Sprint phones. The answer is, not without doing things that are either illegal or forbidden by XDA to discuss.
Don't mess with problematic Sprint phones, unless you're a Sprint customer. And even then "bad ESN" Sprint phones won't be released by Sprint to Sprint customers.
There's better options. For instance, the U.S.Cellular model US998 is already SIM card unlocked. Or the open market LG US998.
Posted via open market LG US998 V30/V30+
I can unlock look for me on eBay martinez. Digital
I can unlock look for me on eBay martinez. Digital
I dont find you
Franky Martinez said:
I can unlock look for me on eBay martinez. Digital
Click to expand...
Click to collapse
I dont find you
Email?
I've been searching or Sim Unlock Solution for an LG V30+ I got from eBay. Anyone that has overcome this challenge.
should help.
Don't update to Oreo on Sprint if you need to edit apns. I can't add apns anymore..
I have the same problem. Yesterday the Oreo update hit and as a result wiped out my carrier unlock status and now network APN is grayed out. Sprint is unwilling to help and AT&T acts clueless on how to resolve the issue. Seems like my options is either send the phone to LG or sell it to someone.
StraderDynamics said:
I have the same problem. Yesterday the Oreo update hit and as a result wiped out my carrier unlock status and now network APN is grayed out. Sprint is unwilling to help and AT&T acts clueless on how to resolve the issue. Seems like my options is either send the phone to LG or sell it to someone.
Click to expand...
Click to collapse
It's not an AT&T phone.
Sent via open market LG US998 V30/V30+
ChazzMatt said:
It's not an AT&T phone.
Sent via open market LG US998 V30/V30+
Click to expand...
Click to collapse
Yeah, I know. That's why I'm not bugging AT&T about it as I think their resources would be limited since the device is issued by Sprint. I went ahead and gave that LG Sim Unlock site a try so we'll see if that works. For $13 bucks I have nothing to lose. If not then I'll have to make a trip back to the Sprint store and find a way to get the device to talk to their network long enough to reestablish the unlock status from their server. I guess what upsets me the most is the fact that I specifically asked them about this scenario and I was assured that it was not going to be an issue and yet here I am. :/
I went back over to the Sprint store where I originally established service and they put me in touch with their International dept. The rep told me that according to my IMEI number that my phone was still considered to be carrier unlocked and they told me that I have to take the issue up with AT&T. I'm not sure what AT&T can do if they can't access the Mobile APN network settings but I'll bite and try them but I think it's going to come down to being it's not an AT&T problem.
I sure hope that Sim Unlock site comes through or I'll have an $800+ paperweight.
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
JWnSC said:
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
Click to expand...
Click to collapse
Yeah... Well, I got my unlock code from LG Sim Unlock and i'm still in the same boat with a disabled Mobile networks section. It was worth a try for $13.
I think what I am going to do is go back to the Sprint store and get a prepaid 30 days and use that as a method of allowing the phone to communicate back to Sprint's internal servers for UICC unlock if I'm understanding the underlying technology correctly. Once the phone has communicated with their servers then I'll try to switch back to my AT&T sim and see if I can modify the Mobile network settings.
SD
I tried another Sprint SIM, multiple factory resets and even used the APN reset code provided to me by Sprint which is ##72786#
So far no go. At this point I am now climbing the executive branches on AT&T, LG, and Sprint to get a resolution. My phone worked Sunday. Someone pushed the update and that organization is responsible for the downfall of the device and it is that company's responsibility to fix it. if I don't receive adequate resolution from any party then I will just hire a lawyer to deal with it but we're not at that point yet. AT&T has yet to respond at all which is disturbing since I am a current and very long running customer (going back to the PacBell days). Maybe AT&T just doesn't care anymore. Hard to say. As far as Sprint goes they have at least been willing to respond and at least try to diagnose the issue in attempt of a resolution. So while their voice/data platform sucks I have to give them credit on the customer service side even though some of their staff are uneducated in knowledge regarding the equipment at which they deal with and manage. At this time this is what Sprint speculates the issue to be:
From what I am showing, not all carriers have launched the Oreo update on their LG V30 devices. Which is mostly likely the reason you have mobile network options with a Sprint SIM in the device. You will need to contact LG to see if they can give you additional information on how to get the previous software on the device, or contact your current carrier to verify any information on Oreo update. -YF
Click to expand...
Click to collapse
So I am now awaiting to hear anything from AT&T and or LG.
Another thought I had is that since I now have a AT&T branded Samsung S9+, I was going to use it for personal and the V30+ for IT/Work. I guess I could just get a subscription on Sprint and just be done with it all. The company I work for is reimbursing me for the bill so perhaps I should just forget it and just go that route. It would be much cheaper route to go for sure. As I think more about the possible mismatch of the update between carriers the more it kinda makes sense as AT&T has always been very slow to adopting to newer ROM upgrades. I used to get irritated over the fact that everybody else got updates way before I ever did and the bottleneck was on the side of AT&T. I'll just consider it to be a $800 work phone. Yeah..... Trying to find my Zen.
SD
is the unlock from Sprint or another service provider?
datrmon said:
is the unlock from Sprint or another service provider?
Click to expand...
Click to collapse
The carrier unlock is done on the Sprint network side according to their support people. I guess that's why they were having me put my old Sprint SIM card and resetting the APN settings.
SD
Sent from my SM-G965U using Tapatalk
DAmn!
I should have read here first.
i was unlocked on Nougat no longer unlocked on 8.0.0.
I have put in a few calls to Our friends at Sprint International to see if they can resend the Unlock from their side.
Okay...I need a third-party that can unlock my ls998 for me.
JWnSC said:
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
Click to expand...
Click to collapse
HAve you had any luck?
I have two tickets in on this same issue.,they keep making me wait.
---------- Post added at 08:45 PM ---------- Previous post was at 08:33 PM ----------
datrmon said:
Okay...I need a third-party that can unlock my ls998 for me.
Click to expand...
Click to collapse
i used LG SIMunlock..
others on XDA had good results it did not work for me.
I ended up reactivating my old Sprint account so I won't have an expensive paper weight. The lgsimunlock did not change anything on the device as the APN was still grayed out upon installation of the AT&T SIM. Sprint keeps telling me that my phone is unlocked. Sprint speculates the issue to with the service policy on AT&T network not being Oreo ready and while it sounds plausible I have no evidence either way. Right now I'm going to try to satisfy the 50 day service requirement again and see if anything magically changes. I still have to go to the AT&T store to see if there is anything more they can do as I had to buy a new phone to get passed this issue and not be offline since I'm on call 24/7. My new Samsung S9+ is AT&T to ensure that I won't have this issue moving forward. If AT&T would stop snubbing us IT guys with weak devices then I wouldn't have gone to Sprint for the 128G internal storage that the V30+ offered. A few days ago I read about someone buying the unlocked V30+ direct from LG and yet they are having trouble getting it to work on Sprint's network which makes me a tad concerned when it comes to device/carrier compatibility.
SD
I got my sprint lg v30+ carrier unlocked yesterday and now working with cricket
lzambrano87 said:
I got my sprint lg v30+ carrier unlocked yesterday and now working with cricket
Click to expand...
Click to collapse
Which service did you use to unlock your phone. Mine is still Locked
Related
Hello,
I plan to buy (from ebay) a Sprint G3 and use it on GSM with a SIM card.
Is it possible ? Is it locked ot unlocked ? Is it possible to bypass sprint activation screen ?
Thanks.
hakkan said:
Hello,
I plan to buy (from ebay) a Sprint G3 and use it on GSM with a SIM card.
Is it possible ? Is it locked ot unlocked ? Is it possible to bypass sprint activation screen ?
Thanks.
Click to expand...
Click to collapse
locked and no way that i know of changing it as sprint version doesnt have root yet.
From Sprint's unlock policy:
I am a former Sprint customer or was never a Sprint customer but have purchased a Sprint device from a third party other than Sprint. Can I get the MSL code?
For individuals owners who can provide the telephone number last associated with the device, Sprint may be able to provide the applicable MSL Code if the account associated with the device is in good standing (service or installment contract fulfilled, payments are current, no write-off balance, not associated with a phone sent to collections, phone not reported lost or stolen, etc.).
hakkan said:
Hello,
I plan to buy (from ebay) a Sprint G3 and use it on GSM with a SIM card.
Is it possible ? Is it locked ot unlocked ? Is it possible to bypass sprint activation screen ?
Thanks.
Click to expand...
Click to collapse
Important thing here is where are you located;
In US - Most probably not, until someone finds a hack for it. Sprint certainly doesn't want you to use their phone on GSM in US.
Outside US - You may get the SIM card slot unlocked from Sprint (done via OTA, not thru code) if some conditions are met like account should be in good standing, shouldn't be a bad ESN & phone should be 90 days old on the account (some people in past have been able to get past this requirement).
Apart from these, you also need to make sure that GSM/UMTS/LTE bands your carrier use are supported by Sprint G3.
I am in the same boat as you, looking to buy a Sprint G3 & use on GSM. Since I'm not in US, I can definitely use it once unlocked but the problem is how to ask Sprint for the unlock when you are not a customer & don't have an account with them.
---------- Post added at 09:48 AM ---------- Previous post was at 09:47 AM ----------
BretonGirl said:
From Sprint's unlock policy:
I am a former Sprint customer or was never a Sprint customer but have purchased a Sprint device from a third party other than Sprint. Can I get the MSL code?
For individuals owners who can provide the telephone number last associated with the device, Sprint may be able to provide the applicable MSL Code if the account associated with the device is in good standing (service or installment contract fulfilled, payments are current, no write-off balance, not associated with a phone sent to collections, phone not reported lost or stolen, etc.).
Click to expand...
Click to collapse
OP is talking about GSM unlock, MSL is not going to help.
jainanshal said:
I
OP is talking about GSM unlock, MSL is not going to help.
Click to expand...
Click to collapse
Um, yes it is. You have to get the MSL from Sprint in order to unlock their phones for usage on GSM networks. It's all explained in their Unlock Policy on Sprint.com.
BretonGirl said:
Um, yes it is. You have to get the MSL from Sprint in order to unlock their phones for usage on GSM networks. It's all explained in their Unlock Policy on Sprint.com.
Click to expand...
Click to collapse
Well, I say it again.. MSL has to do nothing with GSM slot unlocking for Int'l networks. For this, Sprint pushes an OTA to the phone which unlocks the SIM slot.
If you still think its explained in a different way (involving MSL) on the Sprint website, plz post the link.
Just wait until we have root and I will see if I can unlock it for everyone.
Sent from my LGLS990 using XDA Premium 4 mobile app
jainanshal said:
Well, I say it again.. MSL has to do nothing with GSM slot unlocking for Int'l networks. For this, Sprint pushes an OTA to the phone which unlocks the SIM slot.
If you still think its explained in a different way (involving MSL) on the Sprint website, plz post the link.
Click to expand...
Click to collapse
I'm talking about unlocking it for use on AT&T, T-Mobile, etc, here in the U.S. For that unlocking you need the MSL code.
Here's their unlock policy.
http://www.sprint.com/legal/unlocking_policy.html
Seriously though, why do people buy a phone designed for one carrier wanting to use it on another? It's ridiculous. Just buy what your carrier offers, simple.
BretonGirl said:
Here's their unlock policy.
http://www.sprint.com/legal/unlocking_policy.html
Seriously though, why do people buy a phone designed for one carrier wanting to use it on another? It's ridiculous. Just buy what your carrier offers, simple.
Click to expand...
Click to collapse
You tired of giving that link yet?
I think hidden key/hidden menu unlocking
BretonGirl said:
Here's their unlock policy.
http://www.sprint.com/legal/unlocking_policy.html
Seriously though, why do people buy a phone designed for one carrier wanting to use it on another? It's ridiculous. Just buy what your carrier offers, simple.
Click to expand...
Click to collapse
Simply because Sprint phones are much cheaper than any other carrier if bought slightly used or from sites like swappa and ebay. However due to strict unlocking policies of sprint it is near impossible to unlock their devices if you are not a customer. Heck even if you are a customer they give you a hard time. Hence phones on Sprint tend to have much lower resale value for this very reason and hence the reason for people attracted to these devices because they do have the hardware capability of using gsm networks it's only sprint/software that's holding these phones back.
As of now i would hold off on buying a Sprint lg g3 if you plan to use on another network. The phone doesn't even have root yet for sim unlocking hacks to even be attempted. Check out the Sprint HTC m8 sim unlock hack is out for that phone and very capable device with much more development.
I get that I should buy a phone for a given carrier - However, if I were to buy a Sprint LG G3 that WAS unlocked, would I be able to use it on T-Mobile would I be able to have some reasonable expectation to have UTMS+/LTE connectivity?
(if I can buy an unlocked sprint phone for ~ $275 vs ~ $450 for a t-mobile version...)
scifan said:
I get that I should buy a phone for a given carrier - However, if I were to buy a Sprint LG G3 that WAS unlocked, would I be able to use it on T-Mobile would I be able to have some reasonable expectation to have UTMS+/LTE connectivity?
(if I can buy an unlocked sprint phone for ~ $275 vs ~ $450 for a t-mobile version...)
Click to expand...
Click to collapse
You will not get lte on it bands are not there.....
BretonGirl said:
Here's their unlock policy.
http://www.sprint.com/legal/unlocking_policy.html
Seriously though, why do people buy a phone designed for one carrier wanting to use it on another? It's ridiculous. Just buy what your carrier offers, simple.
Click to expand...
Click to collapse
Though this is old ill comment my idea of why. The very reason is , i believe anyway is that sprint phones' resale value is the cheapest overall ...why? Because of the sprint reputation as well as the old days it would not connect to gsm period. However today its global capabilities has began a big buy spree on this model mainly for price ..This is why you might see as example on craigslist, s4 175 as opposed to verizon 250 or T-Mobile etc. Sprint has always had cheaper or lower resale value. Not sure how much longer but ive bought many sprint devices for this reason ..also since sprint sells to more lower to no credit with the spending limit option they are more prone to blacklisted phones and or risk. Lol. So to me i believe this is why you see lots more sprint phones today trying to get on gsm or any. Peace.
Sent from rotary technology Phone
Most phones after 2012 using LTE have to have a Sim card slot.
Verizon had to unlock their phones because of the LTE bands they use.
Prior to that Sprint was using Clear as thier 4G provider using WiMAx. When they built up their network their network they had to use sim card slots
Just like Boost, Virgin, they lock down the sim using UCC.
By locking down the sim and the modem you cant access the service menus to take the lock off.
Currently the HTC One, One MAX, and M8 for Sprint are capable of gsm but man is it a pain.
There may be a way hopefully since yes Sprint phones are very cheap in resale value. I got a HTC One MAX for $150. Took me 3 days to unlock, s-off and figure out the instructions on the internet so I can use it on T-Mobile.
I came here to see if the LG G3 can be done as well...so far looks like a no go.
So far the Note 3, Mega and other Samsung phones can be unlocked.
I think it's a steal to get a 5.9" 1080p Quad Core phone for $150. Cheaper than the Desire 820 GSM which is only 720p for $350.
The sim can be unlocked ..... All you have to do is read.
jamesb85 said:
The sim can be unlocked ..... All you have to do is read.
Click to expand...
Click to collapse
Can you please explain or point us in the right direction? Thanks.
Sent from my LG-LS980 using XDA Free mobile app
bypaass activation
blane73 said:
Can you please explain or point us in the right direction? Thanks.
Sent from my LG-LS980 using XDA Free mobile app
Click to expand...
Click to collapse
i used that way with no problems sa far http://forum.xda-developers.com/sprint-lg-g3/general/unlock-sim-gsm-how-to-t2853594
http://forum.xda-developers.com/sprint-lg-g3/orig-development/how-to-gsm-unlock-t2961099 check and this!
for disable activation go to system priv apps and find LgStartUpWizzard.apk and rename it to .bak save it, and you get rid of activation process
G5 shocked me when I saw it in the LG website. So I bought 2 G5 phones through eBay. Carrier is Sprint, model is LS992.
But I'm not in USA. When I received the phone I inserted the SIM card of my country and found that it's not available. And I found nothing about sim unlock LS992 when I searched on the eBay.
I don't know what to do. I don't want to use them as tablet. Can someone help me? Please.
Check the IMEI numbers on the phones. If they start with '9900', then they cannot be SIM unlocked unfortunately. I suspect they are.
If yours are not unlockable, then I would try and sell them as soon as you can before they depreciate in value.
nobnut said:
Check the IMEI numbers on the phones. If they start with '9900', then they cannot be SIM unlocked unfortunately. I suspect they are.
If yours are not unlockable, then I would try and sell them as soon as you can before they depreciate in value.
Click to expand...
Click to collapse
It starts with '35560', and I've checked it in swappa, IMEI is clean.
Previous unofficial LG sim unlocks on Sprint devices usually required root to edit build.prop or edit carrier partition.
Most likely requires root to attempt sim unlock.. unless you get Sprint to officially unlock the device OTA. You would have to call Sprint and get lucky... they do not usually unlock non-Sprint users.
autoprime said:
Previous unofficial LG sim unlocks on Sprint devices usually required root to edit build.prop or edit carrier partition.
Most likely requires root to attempt sim unlock.. unless you get Sprint to officially unlock the device OTA. You would have to call Sprint and get lucky... they do not usually unlock non-Sprint users.
Click to expand...
Click to collapse
I contacted Sprint and they asked me to provide the PIN of Sprint account which last attached to the phone. I have asked the seller to tell me this information. I don't know if he will tell me.
hoiguen said:
I contacted Sprint and they asked me to provide the PIN of Sprint account which last attached to the phone. I have asked the seller to tell me this information. I don't know if he will tell me.
Click to expand...
Click to collapse
most likely no.. as I'm sure they would like to keep that secret.
But perhaps you can have the seller call into Sprint on your behalf... that way he can talk to Sprint and give them the PIN themselves.
Good luck :fingers-crossed:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
anosis said:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
Click to expand...
Click to collapse
There's no update for this phone yet.
By the way, I use AT&T SIM card for AT&T Prepaid. Same exact SIM card as AT&T postpaid (contract) customers.
Not sure why you are getting that error message. When I check for update, it says I have the latest software. I didn't register anything online, didn't connect to any software.
Sent from my carrier unlocked LG V30 US998
ChazzMatt said:
There's no update for this phone yet.
By the way, I use AT&T SIM card for AT&T Prepaid. Same exact SIM card as AT&T postpaid (contract) customers.
Not sure why you are getting that error message. When I check for update, it says I have the latest software. I didn't register anything online, didn't connect to any software.
Sent from my carrier unlocked LG V30 US998
Click to expand...
Click to collapse
I am on Cricket, which operates on ATT network, is even owned by ATT, but apparently is not recognized by LG as one of the carriers.
As I said, others all the way back to 2015 suggest to remove the cricket sim and insert an ATT sim, which apparently registers the phone properly on ATT's network and thus allows for OTA's to occur.
I am aware that no current updates are out, but when they do I don't want to be stuck on 7.1.2. Anyway, I will ask around at work when I get back next week. There are bound to be some folks around that use ATT.
I'm using ATT post paid monthly plan with an old sim card from my previous phone, and it works fine on my us998. However, for some reason, on myatt page this phone is not being recognized, so I went to att store and asked someone to help me registering this imei in their system, but after they entered my imei they say this number is unknown to their system, so it can't be registered. I don't know whether that will cause any problems in the future, but since the system updates should come from LG but not att so it should be fine.
debugger919 said:
I'm using ATT post paid monthly plan with an old sim card from my previous phone, and it works fine on my us998. However, for some reason, on myatt page this phone is not being recognized, so I went to att store and asked someone to help me registering this imei in their system, but after they entered my imei they say this number is unknown to their system, so it can't be registered. I don't know whether that will cause any problems in the future, but since the system updates should come from LG but not att so it should be fine.
Click to expand...
Click to collapse
My AT&T SIM card also worked fine but I wanted to make sure I was getting the fastest speeds, so I took the phone to AT&T store and registered it in their system. Since AT&T also sells a branded LG V30, there was no issue registering it. They know what an LG V30 is. They just needed the serial number.
Whereas three years ago, for both mine and my wife's Moto XT1225 (international version of the Droid Turbo) which I imported from another country, I told them to register it as a Moto Nexus 6 -- closest they had in their system. Same manufacturer, 90% same specs, just a more reasonable size of the Moto Nexus 6. That worked.
You are right that system updates for the carrier unlocked US998 will come from LG and not AT&T or any carrier.
Sent from my carrier unlocked LG V30 US998
debugger919 said:
I'm using ATT post paid monthly plan with an old sim card from my previous phone, and it works fine on my us998. However, for some reason, on myatt page this phone is not being recognized, so I went to att store and asked someone to help me registering this imei in their system, but after they entered my imei they say this number is unknown to their system, so it can't be registered. I don't know whether that will cause any problems in the future, but since the system updates should come from LG but not att so it should be fine.
Click to expand...
Click to collapse
ChazzMatt said:
My AT&T SIM card also worked fine but I wanted to make sure I was getting the fastest speeds, so I took the phone to AT&T store and registered it in their system. Since AT&T also sells a branded LG V30, there was no issue registering it. They know what an LG V30 is. They just needed the serial number.
Whereas three years ago, for both mine and my wife's Moto XT1225 (international version of the Droid Turbo) which I imported from another country, I told them to register it as a Moto Nexus 6 -- closest they had in their system. Same manufacturer, 90% same specs, just a more reasonable size of the Moto Nexus 6. That worked.
You are right that system updates for the carrier unlocked US998 will come from LG and not AT&T or any carrier.
Sent from my carrier unlocked LG V30 US998
Click to expand...
Click to collapse
So neither one of you is getting a pop up message when you try to do a manual check of software updates (see the attached images)?
Yesterday I registered the device with the 14 digit MEID hoping that was the trick to get rid of the message but no luck, today I added the IMEI which adds a digit as a second product on LG's support page. Maybe that is what I am missing.
I'll contact LG next to find out what is going on. I can also not take advantage of the 2 year warranty as the guy I bought the phone from won it during a LG promotional event in NY so no purchase receipt apparently exists. Oh well.
anosis said:
So neither one of you is getting a pop up message when you try to do a manual check of software updates (see the attached images)?
Yesterday I registered the device with the 14 digit MEID hoping that was the trick to get rid of the message but no luck, today I added the IMEI which adds a digit as a second product on LG's support page. Maybe that is what I am missing.
I'll contact LG next to find out what is going on. I can also not take advantage of the 2 year warranty as the guy I bought the phone from won it during a LG promotional event in NY so no purchase receipt apparently exists. Oh well.
Click to expand...
Click to collapse
Here's the message I'm getting when I click on software update. Took the screenshot last night when I first replied to you, but Tapatalk app was fighting me in trying to attach it. Said I didn't have "permission" to include attachments to this forum, when I include attachment all the time.
I plan on voiding the warranty as soon as possible on both my LG V30 and V30+.
ChazzMatt said:
Here's the message I'm getting when I click on software update. Took the screenshot last night when I first replied to you, but Tapatalk app was fighting me in trying to attach it. Said I didn't have "permission" to include attachments to this forum, when I include attachment all the time.
I plan on voiding the warranty as soon as possible on both my LG V30 and V30+.
Click to expand...
Click to collapse
That is the message I would expect to see too
LG UP might be an option for me I guess if I can't get this worked out. I am new to LG phones so gotta do a little reading up to understand how that all works. Guessing it is similar to ODIN on the SGS phones that I am used to.
anosis said:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
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I just set up my 3rd carrier unlocked LG V30/V30+ last night. For each, when you go to the software update section you have to agree to all the legalese the first time. You did that? Several boxes to check and agree to before it will check for updates.
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Of course, as mentioned before I'm using AT&T Prepaid SIM cards. Real AT&T, not Cricket. And yes I know AT&T owns Cricket. But there's a reason you'll never see an AT&T logo anywhere near a Cricket store, and they don't let Cricket use the same AT&T SIM card postpaid/prepaid users do. Cricket is configured as an MVNO. I don't know why that would matter in this case, but possibly some way AT&T botched something else with Cricket?
Sent from my carrier unlocked LG V30+ US998
anosis said:
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck
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Click to collapse
Tell me where you bought your phone? You say "carrier unlocked"...
Is it...
* "open market" US998, official carrier unlocked model bought from authorized retailers like B&H Photo or Best Buy --
or is it...
* the unofficial carrier unlocked model from U.S. Cellular? Either bought from them or through eBay seller?
They are both "US998". But if from U.S. Cellular, then technically it is a carrier phone. Which may affect how updates are checked, distributed.
Just throwing out ideas.
Sent from my carrier unlocked LG V30+ US998
ChazzMatt said:
Tell me where you bought your phone? You say "carrier unlocked"...
Is it...
* "open market" US998, official carrier unlocked model bought from authorized B&H Photo or Best Buy --
or is it...
* the unofficial carrier unlocked model from U.S. Cellular? Either bought from them or through eBay seller?
They are both "US998". But if from U.S. Cellular, then technically it is a carrier phone. Which may affect how updates are checked, distributed.
Just throwing out ideas.
Sent from my carrier unlocked LG V30+ US998
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Click to collapse
So after checking again, you are spot on. This is the US Cellular version, so now what? I am stuck not being able to take updates unless I become a USC customer?
I bought the phone from an ebay seller who won the phone during a LG promotion in NY and he states that it was unlocked, which I can confirm since it took my Cricket Wireless card without any issue, but not being able to update will be a big worry for me.
anosis said:
So after checking again, you are spot on. This is the US Cellular version, so now what? I am stuck not being able to take updates unless I become a USC customer?
I bought the phone from an ebay seller who won the phone during a LG promotion in NY and he states that it was unlocked, which I can confirm since it took my Cricket Wireless card without any issue, but not being able to update will be a big worry for me.
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Click to collapse
Others have bought the U.S.Cellular model to use on other carriers, and they haven't posted any issues -- but they bought from U.S. Cellular itself. Whereas this one was a prize in a contest given by LG. So, maybe it's not "registered" in U.S. Cellular system like ones they actually sold? Basically something has slipped through the cracks.
This sounds like a Tier 2 support question for LG customer service or U.S.Cellular.
Sorry you're going through this.
Sent from my carrier unlocked LG V30+ US998
Thanks for the support. I will give LG a call and see what can be done. The nearest USC store is about 3 hours away, so that doesn't seem like a fun option.
anosis said:
Thanks for the support. I will give LG a call and see what can be done. The nearest USC store is about 3 hours away, so that doesn't seem like a fun option.
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Click to collapse
Hello,
I also would like to know, I am on the same boat.
I got it used, the previous owner said he won it from LG event.
This is US Cellular version US998, but I can use it on my AT&T.
The thing is there is no US Cellular branch in southern CA.
Please post how you do.
Thank you so much!
rhplusa10 said:
Hello,
I also would like to know, I am on the same boat.
I got it used, the previous owner said he won it from LG event.
This is US Cellular version US998, but I can use it on my AT&T.
The thing is there is no US Cellular branch in southern CA.
Please post how you do.
Thank you so much!
Click to expand...
Click to collapse
What happens when put in your AT&T SIM card and try to update?
Sent from my carrier unlocked LG V30+ US998
---------- Post added at 12:52 PM ---------- Previous post was at 12:49 PM ----------
anosis said:
After searching the forums this seems to be an LG specific issue and dates as far back as 2012 on some models, however the suggested solutions have not worked for me, so I am hoping that there may be another way around.
So I got a US998 (carrier unlocked US) V30 and I stuck my cricket wireless sim in and all works flawless. When I try to do a software update I get the message 'Your phone is not registered yet'. So OK, I go online and register the phone using the model code and IMEI, but still no luck.
Then I followed the suggestion of installing LG PC Suite, which tells me that this phone is not compatible and I should use LG Bridge. That connects but gives me in a nutshell the same issue that it cannot get an update due to some issue.
One suggestion was to use the main carrier sim, which in my case would be ATT, but I don't know anyone who has ATT as service. I guess I could ask some random strangers if they are on that service and if they would be willing to let me use their sim in my phone, but unlikely.
Has anyone encountered this issue and what did you do to get your phone to update?
Click to expand...
Click to collapse
One more question... Did you disable anything? Alleged bloatware, maybe important services? Using ADB script or that disabler app?
That's something else that could accidentally mess up updates.
Sent from my carrier unlocked LG V30+ US998
ChazzMatt said:
What happens when put in your AT&T SIM card and try to update?
Sent from my carrier unlocked LG V30+ US998
---------- Post added at 12:52 PM ---------- Previous post was at 12:49 PM ----------
One more question... Did you disable anything? Alleged bloatware, maybe important services? Using ADB script or that disabler app?
That's something else that could accidentally mess up updates.
Sent from my carrier unlocked LG V30+ US998
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Click to collapse
I am stock, no modifications done at all. I remember a bunch of legal stuff at the beginning of the setup, but don't think I disabled something. I could do a factory reset and start over just to be sure, at this point I'm game for anything.
anosis said:
I am stock, no modifications done at all. I remember a bunch of legal stuff at the beginning of the setup, but don't think I disabled something. I could do a factory reset and start over just to be sure, at this point I'm game for anything.
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Click to collapse
I know when I first checked for update on each phone, it asked for even more legal stuff.
I set up two of them over the last weekend.
Sent from my carrier unlocked LG V30+ US998
ChazzMatt said:
What happens when put in your AT&T SIM card and try to update?
Click to expand...
Click to collapse
Same, Your phone is not registered yet.
rhplusa10 said:
Same, Your phone is not registered yet.
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Click to collapse
Wow, sorry about that.
Sent from my carrier unlocked LG V30+ US998
anosis said:
I am stock, no modifications done at all. I remember a bunch of legal stuff at the beginning of the setup, but don't think I disabled something. I could do a factory reset and start over just to be sure, at this point I'm game for anything.
Click to expand...
Click to collapse
Factory reset performed and checked all the boxes during signup... still no luck.
I guess next step is to get LG's attention and hope there is a fix for this.
The other odd thing is that I cannot get LG Mobile Support tool installed.
Downloaded the drivers, installed them no issue. Then downloaded the tool and it always gets stuck during the installation process with an empty popup alert window. with a button that has not description, but when I press it the popup closes and the installation stops.
So i bought a G5 on ebay. seller says it's unlock for both international and domestic and should work also with sprint.
Trying to activate with meid just give you cannot activate this phone on sprint site. Sprint store says not compatible with sprint network. I was able to get them to give me a sprint g5 sim card anyway. when i insert that at home, the phone detects sprint 3g network
got online with sprint chat, they again says phone is not registered in sprint network and therefore cannot be used.. they keep on saying i have to use a sprint labeled g5 phone?
Is there anything i can do about this? is sprint reps just being an ass (not their fault or maybe because they just being brainwashed by the corporate) or is there some real technical thing preventing them from registering my phone? It did detect sprint network when sprint sim is inserted after all.
Anything i can do about all this? Thanks.
wildpig1234 said:
So i bought a G5 on ebay. seller says it's unlock for both international and domestic and should work also with sprint.
Trying to activate with meid just give you cannot activate this phone on sprint site. Sprint store says not compatible with sprint network. I was able to get them to give me a sprint g5 sim card anyway. when i insert that at home, the phone detects sprint 3g network
got online with sprint chat, they again says phone is not registered in sprint network and therefore cannot be used.. they keep on saying i have to use a sprint labeled g5 phone?
Is there anything i can do about this? is sprint reps just being an ass (not their fault or maybe because they just being brainwashed by the corporate) or is there some real technical thing preventing them from registering my phone? It did detect sprint network when sprint sim is inserted after all.
Anything i can do about all this? Thanks.
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Maybe if you really got high enough up on the engineer food chain, they might be able to override it. The software they use to activate phones will not allow phones outside of their system. If it's not on the list of acceptable IMIEs too bad. Had the same problem a while ago on a Nexus 5x that was fully compatible. It wasn't in the list even though they said all 5Xs are compatible on their website. After a couple of hours on the phone, I decided it was just easier to return the phone on eBay.
idontkn1 said:
Maybe if you really got high enough up on the engineer food chain, they might be able to override it. The software they use to activate phones will not allow phones outside of their system. If it's not on the list of acceptable IMIEs too bad. Had the same problem a while ago on a Nexus 5x that was fully compatible. It wasn't in the list even though they said all 5Xs are compatible on their website. After a couple of hours on the phone, I decided it was just easier to return the phone on eBay.
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Anyone has any hints or tip on how i can accomplish this? what do i need to say to the sprint rep? I think it's BS they doing this. They allow BYOD but then they do this kind of crap? I really don't understand at all!
wildpig1234 said:
Anyone has any hints or tip on how i can accomplish this? what do i need to say to the sprint rep? I think it's BS they doing this. They allow BYOD but then they do this kind of crap? I really don't understand at all!
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Click to collapse
Why don't you return it to the seller? Unless it's the Sprint version of the phone or the RS988 it's not going to work with Sprint.
idontkn1 said:
Why don't you return it to the seller? Unless it's the Sprint version of the phone or the RS988 it's not going to work with Sprint.
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Click to collapse
It was actually RS988. I think it was a prior verizon phone as i went to verizon website just testing out adding the imei. it says the phone is no longer eligible to be activated on verizon...... what kind of bs is that?
I guess it;s possible that that phone didn't have all the bands needed by sprint? Anyway, i went ahead and returned it. Got a sprint labeled G5..... the imei seems to check out so far when i tried it on sprint website.... just haven't tried to switch over yet since i still need to back up data from old phone over.....
I bought a couple AT&T LG G8X's for my wife and myself to use on Cricket (AT&T MVNO) after we found out our current phones won't work on Cricket's network as of next February. Unfortunately I've discovered that these phones cannot do OTA updates (w/o the PITA process of getting an AT&T SIM). I'm just wondering if anyone has found a workaround for this. Specifically I'm wondering if I get the phones network unlocked from AT&T if that would then allow us to update direct from LG rather than AT&T. Anyone tried this?
Love the phones, but I've got to be able to update them.
I have a lg g8x from AT&T that has been paid off and unlocked by AT&T. What I was told is, to get the updates, I need to be using an AT&T sim and be on their network. I'm not in the US so getting that done is not even possible for me. So far I have not seen a way to get updates without using a AT&T sim.
Rushandidan said:
I have a lg g8x from AT&T that has been paid off and unlocked by AT&T. What I was told is, to get the updates, I need to be using an AT&T sim and be on their network. I'm not in the US so getting that done is not even possible for me. So far I have not seen a way to get updates without using a AT&T sim.
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Click to collapse
I've done a little more research on this and found info that you can use a prepaid Tracfone SIM for AT&T to trigger AT&T to update the phone. I bought one for. 99 and am going to try it as soon as I get the SIM. I believe you have to purchase 1 month of service and the cheapest plan is $15. I'll report back if it works, but I don't know if that'd be an option for you.
conbak49 said:
I've done a little more research on this and found info that you can use a prepaid Tracfone SIM for AT&T to trigger AT&T to update the phone. I bought one for. 99 and am going to try it as soon as I get the SIM. I believe you have to purchase 1 month of service and the cheapest plan is $15. I'll report back if it works, but I don't know if that'd be an option for you.
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Click to collapse
I have thought about it but with not knowing if that would actually work, I didn't want to try. I like the phone so I'm not willing to sell it so maybe one day I'll test to see if using a sim in a different country would actually work.
I can confirm that using an activated Tracfone SIM for AT&T works to trip the LG G8X to update. I'm updating from Pie to 10 now on one of the phones I bought and am going to try it on the other shortly. I had to factory reset the phone after activating the SIM and then it let me start downloading updates.
conbak49 said:
I can confirm that using an activated Tracfone SIM for AT&T works to trip the LG G8X to update. I'm updating from Pie to 10 now on one of the phones I bought and am going to try it on the other shortly. I had to factory reset the phone after activating the SIM and then it let me start downloading updates.
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Click to collapse
I have the same model as you do. I bought it carrier unlocked and it didn't come with a SIM card. I went in the settings and did the system updates no problem, but I was using Wi-Fi.
Unfortunately mine was not unlocked or it probably would have updated like yours @Magichost. All's good now though. It's a shame LG is going out of the phone business. I've always liked the quirky phones they've come out with and that they kept SD card and headphone jacks.