Suddenly Dead Phone - after a Night able to turn on, but no BT, no outgoing VoiceCall - Honor 7 Q&A, Help & Troubleshooting

Hey Folks,
i ran into some really weird, yet strange Problems with my Honor 7. Let me tell you what happend:
I used my Phone on B140 for more than 2 Years without any Problems. Now i upgraded to B396 (Removed Root+ChineseTWRP, Full Update to B396, then installed TWRP+SuperSU), and used it afterwards without any Problems for like a Week or so.
Then, i was on my Way, looked something on on Facebook, turned it off, after 2 mins wanted to turn it on again - no Reaction. Totally nothing Tried booting it up Normally, to Recovery, To Fastboot - with and without plugged USB to PC, absolutely nothing happend. Had it on Power for like half an Hour, nope. I was shure it died.
The morning after, i just pressed the Powerbutton as a way 2 say goodbye - Empty Battery Sign! Wtf?! I was able to charge and use it again. Unfortunatly with some minor Problems.
- Whatever i try, when calling, i can clearly hear the other person, but the other part cant hear me. I tried it both with headsets and normal, in- or outgoing call, doesnt matter. Generally the mic is working, though. Was able to record my voice and play it back.
- Bluetooth aint working anymore. When i try to turn it on, the switch stays in the right position (doesnt change the color anyway), and afterwords its flipping back. Oh, and when i look at the "about"Section, under Bluetooth Mac it states "not available".
So. What the h*** is going on there?! Like i said, after upgrading to B396, it was working for at least a week without any problems, without the problems described above. So i highly doubt its a general problem with the upgrade/flashing. But what else?
And, any advice how to a) fix and b) prevent further failures?
Of course it would be best to know what initially caused those problems, but i really cant tell. Anyone any ideas?
Like anyone else of course, one needs a reliable phone. I mean, im happy that i can at least communicate over IM (yes, 3G/4G works without any Problems). But i'd love to make calls again, to e.g. tell my boss id be slightly belated or let mum know everythings alright :laugh:
So, any Idea what caused that, how to solve and prevent that is highly appreciated!
Greetings and Thankin u in advance!

Folks, i still have that strange Issue/Behaviour (though, of course, in the Meantime im using another Phone ).
But think that should be possible to totally, absolutely, reset the Phone, and trying to get rid of those Problems. Too Sad to see the Phone collecting dust, where it might be a great Device for a Friend.
What i did by now:
Unroot
Reflash Fastboot recovery, boot, cust, system.
Factory Reset
Update.zip in dload
But there is still no Bluetooth-Adress available, when calling i cant hear the other Person.
It somehow seems not to completely reset the phone - there are still user-data on the Phone.
As i really dont care about those data - is there something else i can do above fastboot flashing those files mentioned above, to absolutely start from a scratch?

Related

new Sprint ROM a disgrace!

Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
I haven't had any of those problems.
WM6 lag is basically gone now and the keyboard lag is gone.
Everything is WAY more responsive and the memory leaks seem better so far.
The memory "leak" / Cacheing is more managable, and the device isn't as laggy.
I've had no problems at all. I'm loving it.
cbunting said:
Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
Click to expand...
Click to collapse
my MOGUL also goes into Perminant sleep if I let it sit.
i've had to take out the battery about 4 times just today.
anyone know why this could be?
Me too
Got the same problem installed last night. Woke up got into the car and checked phone sleeping had to soft start. Then same thing at least 3 times today. Also watched a short video in MP and it was show a few sec then sleep. Soft start and then you could watch it. Seems like after being on for a couple of hrs phone runs out of memory or something a freezes up?
claude9039u said:
Got the same problem installed last night. Woke up got into the car and checked phone sleeping had to soft start. Then same thing at least 3 times today. Also watched a short video in MP and it was show a few sec then sleep. Soft start and then you could watch it. Seems like after being on for a couple of hrs phone runs out of memory or something a freezes up?
Click to expand...
Click to collapse
Check your power setting setup, maybe it's set to turn the device completely off after 1min etc... For some reason my phone never shut off even if I let it set idle for more than 30 mins like it was set to do. Perhaps with the ROM update it actually does what it's supposed to now. Just an idea.
it's not supposed to TURN OFF as in shut down, it's just supposed to sleep. and it never comes out of sleeping mode. i've had numerous other problems, with bluetooth, etc... going back to Colonels rom, which was much more dependable.
cbunting said:
Well I loaded in the new sprint rom last night, and now my phone is completely useless. The radio has major problems, my signal goes from nothing to 4 bars, back and fourth, and the phone goes into permanent sleep mode when I let it sit. I found this out when I woke up this morning and missed 10 calls from a client havign an emergency overnight... wonderful. I have it sitting here on the desk, and it will go to sleep and require a reset every hour or so.
Click to expand...
Click to collapse
i too loaded it yesterday as well, but i want to wonder if you did a hard reset before you installed the rom. i did it, and it gave me no problems at all with radio version 1.47.00... oh, and the phone automatically cuts off when the alarm goes off while you charge it overnight (a big no-no, but you probably know this as well, but i ain't mad at ya). if you got anything, feel free to PM me. thanks in advance.
Thesian said:
The memory "leak" / Cacheing is more managable, and the device isn't as laggy.
I've had no problems at all. I'm loving it.
Click to expand...
Click to collapse
Mine's still leaking, badly too.
Any of you try to use BT on this new rom?
If you did you'd know that this rom is worthless
-mark
The culprit appears to be the 1.47 radio. The 1.47 radio coupled with any rom version will experiance sleeping, bt and other problems.... so I am rolling back to 1.40 radio to see how it acts
As a tech in a corporate sprint store, i'd be interested in the details behind this "sleep mode" issue. What are ppl running? How can I, in the store, reproduce the problem? Is it reproducable on command or guaranteed, or is it hit or miss?
As I've said, I have the new Rom and Radio, and have no new issues, and the memory "leak" / cache issue isn't gone, but its definetly not as bad, the OS even seems to have a SLIGHTLY smaller ram foot print... maybe just a few megs smaller, but smaller on my device.
cbunting said:
The culprit appears to be the 1.47 radio. The 1.47 radio coupled with any rom version will experiance sleeping, bt and other problems.... so I am rolling back to 1.40 radio to see how it acts
Click to expand...
Click to collapse
I tried that. The 1.40 radio with the new ROM still had all the new bugs.
D-pad cutting in and out...
I have found that if I push the power button to put the phone to sleep when it stops working, then turn back on, the d-pad works again. This seems to get it back to working. I wish that they could just get it right...
Jim
How do you get the new ROM?
I haven't updated yet, plan to over the weekend, but I would suggest anyone having problems to stop and consider their setup first...
What programs are installed that could cause problems?
What registry hacks have been done that may cause problems?
What configuration settings might need reset that may cause problems?
For example, after a hard reset, Enhanced Network over USB is enabled by default, and this often causes Active Sync to have issues. Likewise, power management tweaks will have reverted to defaults and you may like a more finely tuned setup.
As for memory leaks being better/worse, you may have programs installed that are out of date/buggy.
I realize it's easier to jump on the "this sucks" bandwagon, but it doesn't help you or other users with legitimate problems when no consideration is given to what is causing a given problem.
These situations are precisely why the instructions tell you that EVERYTHING will be erased. This is a good thing since it forces you to clean house, but it also means you have to pay attention to those things you often neglect or may have changed ages ago and forgotten.
Finally, if all else fails, try the ROM update again. Sometimes things go wrong.
Sorry if this seems like a rant, I just want people having issues to place blame where it truly belongs. After considering these matters, if you still have problems, definitely let HTC and the rest of us know.
Best Regards,
Aaron
Sorry, it's not anybody's installed programs. The bugs show up with nothing else but the bare ROM.
It's a train wreck.
There are more details on ppcgeeks and pdaphonehome -
http://forum.ppcgeeks.com/showthread.php?t=10366
Basically, on a stock ppc-6800 phone with nothing else installed, the BT keeps shutting off.. For me whenever a call comes in or after using my headset for a few minutes on an outgoing call...
-mark
Clean rom, nothign changed at all, it sucks, clearly. We are the beta testers obviously, as usual, with most products today
I installed the new ROM after backing up with SPB Backup, then installed my backup file back on and I haven't noticed any issues. I don't use bluetooth however, so I can comment on that. But, I haven't had the sleep issue others are describing either.

[Q] Problem, Stuck in Black screen doesn't wake up

Hello!
Well... I have this phone since yesterday... I plugged to the computer with Kies, and well, a update was available... now the phone have Froyo and the aesthetics changed completely, it looks awesome.
But, the phone have this ANNOYING problem that, after using it... like 5~10 minutes of no activity, when I try to use the phone again it doesnt work... doesn't respond to any button, I have to take off the battery in order to restart it and that over and over again...
I've realized also that this happens when I'm using wifi, if I left the phone with wifi on this happens, without wifi seems to work fine.
Somebody have any clue what could be? there's little information about this issue in the internet...
I think I'm going to return it but I want to try everything I can do (without voiding the warranty) since the phone was perfect for what I wanted.
Thanks in advance!
Hey. I got the same problem here. It only happened a few times when I just had froyo that came stock on my galaxy 5 but I recently installed cyanogenmod 7 and now its happening everytime I put my phone down.
So I'm guessing it may be directly related to what rom is installed? I've heard about it happening a bit to people who have 2.1 installed to.
I dont know too much but it seems the only fix is to take out battery and turn on.
Sorry I can't help more. I hope somebody knows a bit more than me on this.
Think this is called something like the 'wifi sleep of death', something to do with the rom. i'd try change the rom and see if it still occurs
Thanks for the hints tho!, but I returned the phone... it seems that is a bug related to the update of the phone, since I know that with the out of the box 2.1 version it doesn't have that issue...
You know, the mobile carriers also do weird stuff to the roms... -__-

Titans resets itself

like its said in the title, my titan resetet itself twice! without any obvious reason.
the first time the titan didnt react to anything so i removed the battery, when i startet it again -> get started stuff
the second time i just turn the titan off when i restarted -> get started
its pretty anoying and i wanted to know if anybody has the same problem or knows an answer
thx
Memory full ?
What your device memory nearly full or about 8GB full ? Some devices have a bug when this happens. The last deployed firmware resolved the issue for me.
mhm im not sure how much was full but it could be...
i will do the update and see if it solves the problem
thx for the tipp
edit: great ive wanted to update my phone but during the process it fails. at the point when the phone is restarting my pc doesnt recognice it anymore...
zune is waiting for the phone to restart and the phone shows this "connect phone to pc" screen but nothing happens...
You can try to update your firmware with the lastest version with a recovery tool here:
http://forum.xda-developers.com/showthread.php?t=1334468
It worked for me but you'll loose all your data.
ok thx i will wait a few days and look for driver updates mabay this will fix it and i can update the normal way but thx
My phone keeps shutting off and I barely have anything on it. Pretty annoying, thought it was a defective phone, not sure after reading this.
edit: after doing a factory reset my phone is still shutting off. Going to get a new replacement today.
I read on another thread that cleaning SIM card and reseating it solves that. Hope this is not too late to help others.
Any similarities to this?
http://forum.xda-developers.com/showthread.php?t=1339185
I just had my first reboot for my Titan. Incoming call but no sound. Hung up, and the phone immediately rebooted. First and only time it did that. Hopefully it was an isolated incident.
FYI: I have about 4GB free on my phone. No other issues.
i think some of you getting it wrong. my titan doesnt reboot it reset itself like a hard reset, everything is gone and i have to go trough the whole settup again...
this happened twice altough it havent happened in the last days i want to update my phone but its impossible for me right now because when my phone restarts during the update process zune doesnt recognise it anymore.
ive already deletet and reinstallt the driver and i ran the official microsoft fix without any sucess
Tempest790 said:
I just had my first reboot for my Titan. Incoming call but no sound. Hung up, and the phone immediately rebooted. First and only time it did that. Hopefully it was an isolated incident.
FYI: I have about 4GB free on my phone. No other issues.
Click to expand...
Click to collapse
Mine did this twice this week. I think is something with network connection.
Everytime I took it from pocket or car, turned it on and call in seconds.
Sometimes I got restarts while using the bluetooth connected to my car.
Something it not good with HTC radio.
=\
HTC Titan resetting itself out of nowhere..??
My Titan reset itself for the 1st time yesterday.. it froze first so i couldn't power it down I had to take the battery out, only thing is I have all my stuff (music, pictures, text messages..) u get the point. So after that happened and i pulled the battery out and put it back in and powered it up some of my apps were uninstalled and when i went over a screen to my apps i noticed something that said "applications install" or something like that, i had never seen it before. I uninstalled the mysterious app or watever it was and now when i try to open my people block on the start screen to find contacts it wont work.. wont open at all!!! this is the 2nd titan ive had and im totally confused as to what going on. I did unlock it with an unlock code. I dunno if that has anything to do with it.. Can anyone shed any light or should i just count my losses and trash it! it also deleted my email accounts in settings when i powered it off then on again.. I dunno if its a bug or wat, but im pissed tf off!! hellppppp!

[Q] sound dropping in and out during calls

So this has been happening randomly on calls for about two weeks now. I'm still on Stock everything and would like to know if this is a known problem, if something is wrong with my phone, or if there is a fix? I'm past the point of returning and getting a new one and plus, I have grown atattched to this phone LOL.
I've tried hitting speaker and then turning it off but that doesn't work. Tried ticking mute and then unticking it, not working either. Reboot doesn't work. Resetting back to stock doesn't change it either.
Thanks to all.
AJ
Sounds like a typical ATT phone call. Would you and the person on the other end both happen to be on speaker phone? I cannot have a call via speaker to my wife if she is on speaker (which see insists on using) - there is too much voxing going on, I only hear every couple of syllables.
T
Sent from my SAMSUNG-SGH-I777 using XDA App
Not a speaker phone call. Seems like it happens mostly when I make calls from speed dial from my homepage screen. I can't conf
irm that last bit though lol.
Another question is this....I just turned my phone completely off and it had 42 % battery. When I turned it back on it now has 22% left.....what in the world is going on lol???
Would I be better off reverting back to 2.3.4? Or just getti
ng another sgs2?
asjdwf said:
Would I be better off reverting back to 2.3.4? Or just getti
ng another sgs2?
Click to expand...
Click to collapse
I need more details to say this for sure, but I THINK you may be having the same issue I had. Not many people seem to have this issue (only seen a handful across a variety of forums). So if you happen to be a fellow sufferer, then welcome to the club!
My problem was:
After the 2.3.6 update (UCKK6), the person on the other line had trouble hearing me because my voice cut in and out frequently, yet randomly. On my end though, they came in nice and clear. I often had to deal with people hanging up on me because they thought my call dropped or that I hung up, or had to deal with a lot of people repeating "hello? hello!? You there!?" as I helplessly tried responding and not being heard.
My Solution(s):
1) keep the 2.3.6 update, but flash just the 2.3.4 (UCKH7) modem. Everything on your phone will work fine, but you will get the following FALSE warnings (FALSE as in the phone says it can't do something, yet everything works fine anyways. These are only based on first-hand experience and may not happen to you.)
a) upon boot (not wake/unlock) there will be an error notification about you not being able to access your external memory card due to security reasons... don't worry, its bull.
b) when using your phone as a mass media storage device, you will get a notification about the mass storage function not being able to work... this message is also bull.
2) Or you can just completely return to 2.3.4 (UCKH7) and either ignore the update prompts or freeze the process until a newer update that hopefully fixes our problem (or ICS) is released.
I did (1) for about 2 weeks then did (2) after reading all the battery complaints blamed on UCKK6. It reverted just to play it safe with battery life (plus they say that "if it ain't broken, don't fix it" and for me, UCKH7 wasn't broken and the update definitely broke it).
Wow, that sounds identical to me except its they can hear me but I can't hear them LOL. I reverted last night with odin one click downloader and the stock kernel for battery life so we will see what's going to happen today. Is this a phone problem physically or is it software?
Thanks
AJ
For me, its a software issue (modem to be specific) because it only happens on UCKK6 (and the leaked UCKJ1, UCKJ2, and UCKJ4) and when on UCKH7, my calls are as clear as a LAN line.
I say that if the problem still exists now, then its hardware. In that case, try contacting Samsung for a replacement if your ATT warranty is up. You could try ATT too because its a defective phone and they may still do something.

WiFi & BT problems

Hi guys,
Lately I've been having problems with the WiFi and BT.
I know it has been like that for a while but I only noticed it yesterday.
The BT on the phone doesnt work - when I try to turn in on it just doesnt... I press the button and it stays the same way.
The WiFi doesnt work - when I try turning it on it says ERROR. and stays like that... not on and not of.
And not only that, another thing is that my phone started crushing A LOT.
I have no idea what's going on... it can crash at any moment without worning... not always coming back (sometimes I have to pull the battery out).
it can happen after 1 minute or after 3 hours...
the 2 things that changed on the phone lately are:
1. swiched from neutrino 2.8EE to 2.9EE.
2. I was in a vecation and when I tried to charge the battery it got only upto 82%. didn't cross it no matter how long it was in...(it was like that for a week).
I have to phone for like a year and a half.
help? anybody?
This is a known problem and it's been reported countless times already. Unfortunately the most likely reason is that your wifi/bt chip is fried. This is a hardware issue (more specifically, a design flaw) and there is no workaround. It has affected many others and they are just as pissed off about it as I'm sure you are. Some even say all Atrixes will sooner or later end up this way because of this design flaw.
Not sure about the crashing, but it could be related to broken wifi/bt.
Hi
I have same problem. I have Atrix 4G from UK Tmobile, with stock froyo. I flashed the stock 2.3.4 with RSD successfully, and i unl*cked the carrier.
Then i noticed, that Wifi don't work good. I don't know turn on: Wifi (error). The other problem, that the finger print scanner isnt work...
These actions do not help: factory reset, unlock BL, custom ROM (i tested Nottachtrix, any ICS ROM, stock froyo), erase all at fastboot, full wipe with CWM...
I am sure, that it is a software bug! (before flash 2.3.4 and carrier unlck, phone works fine...)
Some solutions? (I think, if we restore back to stock, the problem is solve) How can i make a fully reset, which is stronger than RSD flash stock sbf?
edit: http://forum.xda-developers.com/showthread.php?p=13754274#post13754274
or
http://forum.xda-developers.com/showthread.php?t=1035139
rain91x said:
Hi
I have same problem. I have Atrix 4G from UK Tmobile, with stock froyo. I flashed the stock 2.3.4 with RSD successfully, and i unl*cked the carrier.
Then i noticed, that Wifi don't work good. I don't know turn on: Wifi (error). The other problem, that the finger print scanner isnt work...
These actions do not help: factory reset, unlock BL, custom ROM (i tested Nottachtrix, any ICS ROM, stock froyo), erase all at fastboot, full wipe with CWM...
I am sure, that it is a software bug! (before flash 2.3.4 and carrier unlck, phone works fine...)
Some solutions? (I think, if we restore back to stock, the problem is solve) How can i make a fully reset, which is stronger than RSD flash stock sbf?
edit: http://forum.xda-developers.com/showthread.php?p=13754274#post13754274
or
http://forum.xda-developers.com/showthread.php?t=1035139
Click to expand...
Click to collapse
looks promising... did you try it?
I donnot if I can even try it... the first step is "close WiFi"... and I can't. it doesnt go off and doesnt go on... just stays on "Error".
should I just except the fact that I have to get a new phone?
should I send it to Motorola?
Alonleibo said:
looks promising... did you try it?
I donnot if I can even try it... the first step is "close WiFi"... and I can't. it doesnt go off and doesnt go on... just stays on "Error".
should I just except the fact that I have to get a new phone?
should I send it to Motorola?
Click to expand...
Click to collapse
I try it later, but i dont know now SD card. I hope, that it is a correctable bug.
edit: i tryd it, but still not good. Other solutions?
I have the same problem (wifi error, bt does not open). I guess it is a hardware problem but when I installed TopSmart rom (coming from Neutrino) they worked for 10 minutes then they crashed again. If it is a software problem (but i dont think so) there must be the answer that everyone's looking for. I hope it ends up as a software problem.
Sent from my Motorola Atrix 4G
It's most certainly a hardware problem. Clearly the WiFi chip in this phone just dies. This is also why your phone is crashing. You'll just have to leave WiFi off (if you can get to the switch before the phone crashes).
This issue started a couple months ago for me, and today I managed to accidentally flip the WiFi switch on again, sending my phone into an endless cycle of crashing and rebooting. I had to factory reset and re-flash CM10 about three times just to get it to stop rebooting repeatedly (which sucks because I didn't have a recent TiBu backup...). You might have to do this as well if your phone doesn't stop crashing.
I'd say just get a new phone. Don't send it in to Moto because even if you're in warranty they'll likely send you back a unit with a permanently locked bootloader, which isn't worth it.
It is frequent bug on Android phones. (wifi - error)
https://www.google.hu/#hl=hu&gs_nf=1&tok=EBl1OHx7E49rfa9s8zPj_A&cp=13&gs_id=1f&xhr=t&q=android+wifi+error&pf=p&output=search&sclient=psy-ab&oq=android+wifi+&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&fp=aee7b1a090091e6a&biw=1680&bih=949
MdX MaxX said:
It's most certainly a hardware problem. Clearly the WiFi chip in this phone just dies. This is also why your phone is crashing. You'll just have to leave WiFi off (if you can get to the switch before the phone crashes).
This issue started a couple months ago for me, and today I managed to accidentally flip the WiFi switch on again, sending my phone into an endless cycle of crashing and rebooting. I had to factory reset and re-flash CM10 about three times just to get it to stop rebooting repeatedly (which sucks because I didn't have a recent TiBu backup...). You might have to do this as well if your phone doesn't stop crashing.
I'd say just get a new phone. Don't send it in to Moto because even if you're in warranty they'll likely send you back a unit with a permanently locked bootloader, which isn't worth it.
Click to expand...
Click to collapse
I did turn it off... eventually.
but my phone still crashes... at the same frequency...
*added alogcat files of 2 of the crashes... if anybody can understand it...

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