So I got Ok Google to be detected even when the phone is turned off, but I can't seem to make it unlock the phone. I have the option turn on in the settings of the Google assistant ( Unlock with voice match) and when the device is turned off and I say Ok Google it asks me to input the pattern or finger print.
Is there some kind of permission I should give the assistant app so it's able to unlock the phone ?
Sent from my BLA-L29 using Tapatalk
No, you have to wait the next update .131, where huawei implements this function. I'm also waiting for it.
Elia934e said:
No, you have to wait the next update .131, where huawei implements this function. I'm also waiting for it.
Click to expand...
Click to collapse
As much as I'm enjoying the m10p emui still sucks but I hope they release Android P faster than others.
Sent from my BLA-L29 using Tapatalk
I'm sorry but why should it unlock the phone? That would be terrible for our security to be able to unlock one's phone completely by using just "ok google". The issue was the voice recognition to work on a locked screen and now it's fixed.
Aethergr said:
I'm sorry but why should it unlock the phone? That would be terrible for our security to be able to unlock one's phone completely by using just "ok google". The issue was the voice recognition to work on a locked screen and now it's fixed.
Click to expand...
Click to collapse
I have nothing to worry about when I'm at home and would like it to unlock my device with voice, plus it won't work as long as the device is locked like play music or something.
Sent from my BLA-L29 using Tapatalk
I still have to use a screen unlock method for google assistant. On 131
Wanted to ask the same question but I can't Poston XDA since I'm new. I was reading that this feature is implemented in the 132 version and they rolled it to Latin America. I am in the Europe zone and still on the 129, I'll wait a bit more.
As a digression, I come from stock android and when I switched to emui was really a pain, and still it is. There are many features that android stock implements beautifully that here are not present (vibration intensity control, screen lock notifications are not expandable in emui, wake up with ok Google and so on) and this is really a pity since the mate 10 pro is a really good piece of hardware. But yeah, hope never dies so I keep dreaming about a good emui version one day
nahlawy said:
So I got Ok Google to be detected even when the phone is turned off, but I can't seem to make it unlock the phone. I have the option turn on in the settings of the Google assistant ( Unlock with voice match) and when the device is turned off and I say Ok Google it asks me to input the pattern or finger print.
Is there some kind of permission I should give the assistant app so it's able to unlock the phone ?
Sent from my BLA-L29 using Tapatalk
Click to expand...
Click to collapse
How did you enable OK google with screen off? I can't seem to get this at all
kazprotos said:
How did you enable OK google with screen off? I can't seem to get this at all
Click to expand...
Click to collapse
Using Tasker https://forum.xda-developers.com/showthread.php?t=3713936
Sent from my BLA-L29
I'm on B137 C432, and it's the same, Google Assistant will wake up the phone with the keyword but won't unlock it.
Makes me think to ditch the mate 10 pro now
Sent from my BLA-L29
So, I've updated to the 137 version but even if the change log says so, I still cannot wake up my phone with voice. When in always on display nothing happens, when I do it in lockscreen it wakes but then it asks the combination for unlocking. Any hint here?
andre.nisti said:
So, I've updated to the 137 version but even if the change log says so, I still cannot wake up my phone with voice. When in always on display nothing happens, when I do it in lockscreen it wakes but then it asks the combination for unlocking. Any hint here?
Click to expand...
Click to collapse
Check in the assistant, settings > phone > unlock with voice match
Sent from my BLA-L29
nahlawy said:
Check in the assistant, settings > phone > unlock with voice match
Click to expand...
Click to collapse
It's enabled, but it works in lockscreen. The only problem is that after the lock combination appears
andre.nisti said:
It's enabled, but it works in lockscreen. The only problem is that after the lock combination appears
Click to expand...
Click to collapse
So I guess even updating won't solve this issue
Sent from my BLA-L29
So a quick update.
I went to Settings > Security > Lock screen > Smart lock
And I went to trusted voice, I disabled and re-enabled it, and now it unlocks my phone also when the screen is off.
Luinwethion said:
So a quick update.
I went to Settings > Security > Lock screen > Smart lock
And I went to trusted voice, I disabled and re-enabled it, and now it unlocks my phone also when the screen is off.
Click to expand...
Click to collapse
Gonna try that, thanks!
---------- Post added at 06:56 PM ---------- Previous post was at 06:33 PM ----------
nahlawy said:
So I guess even updating won't solve this issue
Click to expand...
Click to collapse
Luin method solves partially the problem, thanks! I can unlock the phone now from the unlock screen, from the always on display i still can't but it's still something
andre.nisti said:
Gonna try that, thanks!
---------- Post added at 06:56 PM ---------- Previous post was at 06:33 PM ----------
Luin method solves partially the problem, thanks! I can unlock the phone now from the unlock screen, from the always on display i still can't but it's still something
Click to expand...
Click to collapse
That's strange, I turned AOD on and okay Google will still unlock the pone.
Be aware that trusted voices will try to match much more points of your voice than when summing Google when the device is unlocked, try retraining voice model if needed.
Luinwethion said:
That's strange, I turned AOD on and okay Google will still unlock the pone.
Be aware that trusted voices will try to match much more points of your voice than when summing Google when the device is unlocked, try retraining voice model if needed.
Click to expand...
Click to collapse
Weird, it's not happening on my device. I retrained the voicebut no luck still
I used the work around here what helped with lock screen on. Now there was a Google app update and it's also working with Lockscreen turned off.
Related
Coming from Samsung here, so this feature is very new for me.
Does the knock to wake feature work if you're set on pattern lock? Or does it only work when you have knock code set as your security?
Reason I ask is because I initially had the knock code set as security, then changed to pattern after I set Android Pay. BUT, knock to wake has been working for me the past two days (even with the pattern lock ON)...until 2 hours ago.
Now the only way I can knock wake the device (or even access the second screen) is either to set the security as Knock Code, or press the power button.
Is this behavior normal? I found it weird that the second screen is untouchable with the pattern lock ON.
Knock On will work everytime regardless of your lock screen setting (double tap on the center of the screen to wake device up into lock screen).
Knock Code, however, need to be set to unlock your device, the pattern is of your choice.
Android Pay doesn't accept a knock code as a security measure. I was using it, then was forced to switch to pin after setting up Pay.
Ryu Kenshin said:
Knock On will work everytime regardless of your lock screen setting (double tap on the center of the screen to wake device up into lock screen).
Knock Code, however, need to be set to unlock your device, the pattern is of your choice.
Click to expand...
Click to collapse
ok so correct me if I'm wrong: regardless of your security settings, KNOCK ON will work to wake the device up. Yes?
In that case, something has gone wrong with mine as I can only do knock on when Knock Code is set. Even worse, the second screen shortcuts are only accessible in that mode as well.
I think I just encountered a similar if not the same problem but I'm not sure if it's an app or if it coincides with something I accidentally tapped in the hidden menu last night.
I had been using pattern unlock since I got the phone on friday and double tap to wake the screen was working fine along side fingerprint unlock, now double tapping doesn't work and the second screen does not respond when locked.
EDIT: I just tried knock pattern and it allowed me to wake the screen but the moment I switched back to pattern it stopped responding to screen wake tapping.
mastarpete said:
I think I just encountered a similar if not the same problem but I'm not sure if it's an app or if it coincides with something I accidentally tapped in the hidden menu last night.
I had been using pattern unlock since I got the phone on friday and double tap to wake the screen was working fine along side fingerprint unlock, now double tapping doesn't work and the second screen does not respond when locked.
EDIT: I just tried knock pattern and it allowed me to wake the screen but the moment I switched back to pattern it stopped responding to screen wake tapping.
Click to expand...
Click to collapse
sorry to hear about that, seems like you have exactly what I had. Knock on just stopped working out of nowhere.
Good news is, I did a factory reset and it fixed the issue. Albeit, without access to Titanium Backup, it's quite a chore right now to redo all of my setups. Trying LG Backup now just in case.
Give factory reset a try and hopefully it'll solve your issue as well.
baymon said:
sorry to hear about that, seems like you have exactly what I had. Knock on just stopped working out of nowhere.
Good news is, I did a factory reset and it fixed the issue. Albeit, without access to Titanium Backup, it's quite a chore right now to redo all of my setups. Trying LG Backup now just in case.
Give factory reset a try and hopefully it'll solve your issue as well.
Click to expand...
Click to collapse
Yeah I was kind of afraid I'd have to reset already, barely a week in, lol!
Thanks for letting me know a reset worked, hopefully it doesn't happen again.
I think @knifedroid had the answer. AndroidPay doesn't allow you to use knock. I have the same issue as well...well i guess it's not an issue...it's a feature.
Sent from my LG-H901 using Tapatalk
KwestJones said:
I think @knifedroid had the answer. AndroidPay doesn't allow you to use knock. I have the same issue as well...well i guess it's not an issue...it's a feature.
Sent from my LG-H901 using Tapatalk
Click to expand...
Click to collapse
Knock Code is a security method, Knock On is a feature that LG implemented at kernel level to wake up/turn off the device. The issue that we've been having is with the Knock On not functioning anymore.
Long story short the reset restored Knock On (wake).
Long version, I gave the LG Bridge software a shot to do a backup to the PC.
It let me backup just about everything including apps and data, including Humblebundle apps and stock homescreen layouts, so it's probably as close to tatanium as you ca get.
I Haven't gone through updates yet but so far Knock On is still working after a restore, I'll edit if that changes. *crossing fingers*
oh man I'm glad i came to peek this section for this, as i feel like i tapped something wrong in the hidden menu as well. i might wait a little bit to do a reset and see if someone finds out a way to keep the KnockON thing running when screen is off.
joachim123 said:
oh man I'm glad i came to peek this section for this, as i feel like i tapped something wrong in the hidden menu as well. i might wait a little bit to do a reset and see if someone finds out a way to keep the KnockON thing running when screen is off.
Click to expand...
Click to collapse
hey someone on another thread said that deleting all the fingerprints solved his Knock ON issues. Can you try this out?
baymon said:
hey someone on another thread said that deleting all the fingerprints solved his Knock ON issues. Can you try this out?
Click to expand...
Click to collapse
Just tried it, no luck. Both knock on and off are still not working.
The issue started for me last night after going to the hidden menu and enabling Fast Dormancy. Disabling it again doesn't help. I guess just avoid the hidden menu is the takeaway here.
Sent from my LG-H901 using XDA Free mobile app
pakraider said:
Just tried it, no luck. Both knock on and off are still not working.
The issue started for me last night after going to the hidden menu and enabling Fast Dormancy. Disabling it again doesn't help. I guess just avoid the hidden menu is the takeaway here.
Sent from my LG-H901 using XDA Free mobile app
Click to expand...
Click to collapse
ok, sorry bud. Hard reset did the trick for me, but it'll be good to know what caused this and what can we do to solve it.
Now that you mentioned it, I think my issue started after I was playing around with hidden menu as well. Although I didn't recall changing anything.
baymon said:
ok, sorry bud. Hard reset did the trick for me, but it'll be good to know what caused this and what can we do to solve it.
Now that you mentioned it, I think my issue started after I was playing around with hidden menu as well. Although I didn't recall changing anything.
Click to expand...
Click to collapse
Yeah, tbh it sounds like a software bug by LG. Just going to the hidden menu seems enough to break the knock on/off. Makes you wonder what else might be getting messed up too that we haven't noticed.
p.s. this thread is why XDA is awesome.. everyone thinking 'omg what happened?' only to see others in exactly the same boat.
This makes sense. I think my knock on stopped working after using the hidden menu to look at the dB on the LTE signal.
Sent from my SM-N900T using Tapatalk
So in this case of resetting, would I be able to just grab the system img and flash it without actually doing a hard reset? I don't want to have to set up everything, again.(i had forgotten it was going to reset when I unlocked the BL)
Just confirmed it. Knock on breaks when you try to enter the ims settings menu inside the hidden settings menu. It crashes, then knock on stops.
Sent from my SM-N900T using Tapatalk
I am having an issue where it is grayed out and stating something else has an administrator lock. Any idea on what's holding it up?
Sent from my LG-H901 using XDA Free mobile app
MacMitten said:
I am having an issue where it is grayed out and stating something else has an administrator lock. Any idea on what's holding it up?
Sent from my LG-H901 using XDA Free mobile app
Click to expand...
Click to collapse
That looks like you are in the android pay security options. If so, android doesn't think that knock is secure enough for androidpay. Don't think there is anything we can do about it yet.
If you decide to use android pay you cannot use KnockOn pattern unlock to open your phone.
Sent from my LG-H901 using Tapatalk
So i just updated to MM. Now, my fingerprint sensor/scanner(whatever you wanna call it) is acting up. There are times when it won't read my finger at all. Other times, i would have to try three or more times to get a good scan in. This usually happens when the phone has been on standby for at least 10mins. Unlocking the phone with the fingerprint sensor when you just(say 2-5mins) locked it is ok. It works as it should. Could it be a doze related bug? Is there anyone else experiencing this problem?
update: it does happen even if i just locked it. though not as often as when it had been on standby for a longer period. "/
My response got better with MM. Try a factory reset? How did you install MM?
eumanoid said:
So i just updated to MM. Now, my fingerprint sensor/scanner(whatever you wanna call it) is acting up. There are times when it won't read my finger at all. Other times, i would have to try three or more times to get a good scan in. This usually happens when the phone has been on standby for at least 10mins. Unlocking the phone with the fingerprint sensor when you just(say 2-5mins) locked it is ok. It works as it should. Could it be a doze related bug? Is there anyone else experiencing this problem?
update: it does happen even if i just locked it. though not as often as when it had been on standby for a longer period. "/
Click to expand...
Click to collapse
After scaning my fingerprint, sometimes I need to enter my password, it's not like this before I upgrade the device.
Yakkosmurf said:
My response got better with MM. Try a factory reset? How did you install MM?
Click to expand...
Click to collapse
dirty install with pcc. i'm reluctant to reset since i have 12gb worth of installation files. will it be ok if i backup-reset-restore?
iMaeGoo said:
After scaning my fingerprint, sometimes I need to enter my password, it's not like this before I upgrade the device.
Click to expand...
Click to collapse
right. at first i thought it wasn't reading my finger. but now that you mention it, it may have read my finger but asked for my key after since it didn't show an error. if it didn't read/recognize my finger, it should show an error saying so right? but it just vibrates and asks for my key. will clearing fingerprint data and re-adding them help? sure hope so.
eumanoid said:
right. at first i thought it wasn't reading my finger. but now that you mention it, it may have read my finger but asked for my key after since it didn't show an error. if it didn't read/recognize my finger, it should show an error saying so right? but it just vibrates and asks for my key. will clearing fingerprint data and re-adding them help? sure hope so.
Click to expand...
Click to collapse
If it vibrates and asks for a key, then you are probably using an app to lock the screen. On marshmallow, you have to lock the phone with the power button for the fingerprint sensor to work
eumanoid said:
right. at first i thought it wasn't reading my finger. but now that you mention it, it may have read my finger but asked for my key after since it didn't show an error. if it didn't read/recognize my finger, it should show an error saying so right? but it just vibrates and asks for my key. will clearing fingerprint data and re-adding them help? sure hope so.
Click to expand...
Click to collapse
I heard that Nexus based on MM has this problem, too.
Screen Lock Pro(Prahallad) on Play store may be useful.
---------- Post added at 10:12 AM ---------- Previous post was at 10:07 AM ----------
Sadman Khan said:
If it vibrates and asks for a key, then you are probably using an app to lock the screen. On marshmallow, you have to lock the phone with the power button for the fingerprint sensor to work
Click to expand...
Click to collapse
Thanks, when I use one-key lock, it'll always ask me for passwords.
iMaeGoo said:
I heard that Nexus based on MM has this problem, too.
Screen Lock Pro(Prahallad) on Play store may be useful.
---------- Post added at 10:12 AM ---------- Previous post was at 10:07 AM ----------
Thanks, when I use one-key lock, it'll always ask me for passwords.
Click to expand...
Click to collapse
Yep. I used to use the app "Soft Lock Screen" but now I can't anymore as I have to input pin if I use that to lock the phone hahaha
Sadman Khan said:
If it vibrates and asks for a key, then you are probably using an app to lock the screen. On marshmallow, you have to lock the phone with the power button for the fingerprint sensor to work
Click to expand...
Click to collapse
yes. i am using knock-off(double tap to turn off display) from smart launcher to lock my phone. i'll try disabling this and report back. thanks a bunch Khan.
Update: evrything is working fine now. Looks like it was a marshmallow issue as khan said. Too bad i can't use double tap to lock anymore.
Hi guys,
I'm using moto g4 plus.
Because I've enabled greenify in accessibilty.
My phone asks for finger print or pin even when I'm at home. (I've set my home address as a trusted place)
Any help would be much appreciated.
thefallenangel19 said:
Hi guys,
I'm using moto g4 plus.
Because I've enabled greenify in accessibilty.
My phone asks for finger print or pin even when I'm at home. (I've set my home address as a trusted place)
Any help would be much appreciated.
Click to expand...
Click to collapse
In Greenify's Settings, enable Alternative Screen Off Mode. It is compatible with Smart Lock on most phones.
tnsmani said:
In Greenify's Settings, enable Alternative Screen Off Mode. It is compatible with Smart Lock on most phones.
Click to expand...
Click to collapse
Hello,
I have enabled Alternative Screen Off Mode.
But for some reason when i wake up my phone, the lock appears unlocked. When i swipe it up, it asks for PIN or Finger Print.
Further more, in accessibility i have enabled Norton & Greenify.
In device admin, i've enabled Norton & Greenify as well.
The issue is not with norton.
thefallenangel19 said:
Hello,
I have enabled Alternative Screen Off Mode.
But for some reason when i wake up my phone, the lock appears unlocked. When i swipe it up, it asks for PIN or Finger Print.
Further more, in accessibility i have enabled Norton & Greenify.
In device admin, i've enabled Norton & Greenify as well.
The issue is not with norton.
Click to expand...
Click to collapse
Please try deactivating the device-admin of Greenify. If you enabled the "Alternative screen-off", it's not needed any more.
Hi Oasisfeng,
Thanks!
Looks like my issue has been resolved
Hello,
The issue still persists.
Only if I remove greenify from accessibility, my smart lock works. I guess I'm left with no option but uninstall it.
oasisfeng said:
Please try deactivating the device-admin of Greenify. If you enabled the "Alternative screen-off", it's not needed any more.
Click to expand...
Click to collapse
I did this on my Oneplus 3. But still get a black screen after i use fingerprint unlock. When i uninstall greenify, it unlocks instantaneously. Could you please help me resolve this? All other features are working flawlessly.:angel:
grubber24 said:
I did this on my Oneplus 3. But still get a black screen after i use fingerprint unlock. When i uninstall greenify, it unlocks instantaneously. Could you please help me resolve this? All other features are working flawlessly.:angel:
Click to expand...
Click to collapse
The issue seems to be with your phone since Greenify works without issues on my OP3.
tnsmani said:
The issue seems to be with your phone since Greenify works without issues on my OP3.
Click to expand...
Click to collapse
Nope.. having the same problem on my friend's oneplus 3 too. It doesnt happen on each unlock but 60% of the time it does.
grubber24 said:
Nope.. having the same problem on my friend's oneplus 3 too. It doesnt happen on each unlock but 60% of the time it does.
Click to expand...
Click to collapse
hello. any update on this issue. seems to be interfering with smart lock on my OP3 as well...
HI =)
I´ve had my Xperia Z5C for a year, and now a couple of days after latest update the fingerprint option is suddenly gone. I´ve tried to talk to Sony support with zero result, they had me trying to check settings, to try in Safety mode(option gone there too), to clear cace in the app setting of it, and to repair in Sony Bridge for Mac, but nothing has worked. I can find Fingerprint in Settings and Apps, but I cant find it in the settings menu for activating it. Also when I configured the phone after Repair there where a option to set up Unlook-screen and the fingerprint where not mentioned there either. Its just all of the sudden gone. I see that US dont have the option, but I live in Norway so thats not the issue, plus I have had it from day 1 and up until now a year later.
Any suggestions ?
Groofy85 said:
HI =)
I´ve had my Xperia Z5C for a year, and now a couple of days after latest update the fingerprint option is suddenly gone. I´ve tried to talk to Sony support with zero result, they had me trying to check settings, to try in Safety mode(option gone there too), to clear cace in the app setting of it, and to repair in Sony Bridge for Mac, but nothing has worked. I can find Fingerprint in Settings and Apps, but I cant find it in the settings menu for activating it. Also when I configured the phone after Repair there where a option to set up Unlook-screen and the fingerprint where not mentioned there either. Its just all of the sudden gone. I see that US dont have the option, but I live in Norway so thats not the issue, plus I have had it from day 1 and up until now a year later.
Any suggestions ?
Click to expand...
Click to collapse
So it doesnt give info that fingerprint hardware is missing in lockscreen if you try unlock phone with fingerprint.
Maybe your option is to flash latest fw to phone with flashtool
Hm... Yeah no, my phone does not give me fingerprint option at all anymore. One day last week when I was about to unlock the screen all I had to do was to swipe(the power button does nothing at all of I try to fingerprint), and when I went to Settings to check it out there wherent any option for Fingerprint anymore... The same result when I had the phone on Safety mode to test there to. No Fingerprint option anywhere. But, when I go to Settings-Apps I can find Fingerprint there. But the option to use it is all gone on my phone now.
Picture of the settings menu
https://www.dropbox.com/s/v57oizpy7sr84hx/Screenshot_20161223-205806.png?dl=0
Groofy85 said:
Picture of the settings menu
https://www.dropbox.com/s/v57oizpy7sr84hx/Screenshot_20161223-205806.png?dl=0
Click to expand...
Click to collapse
this is not the right menu.. (at least for my stock Z5C)
dial in numbers *#*#SERVICE#*#* > service tests > finger test
if you sensor is okay
my fingerprint menu is in security
Superrman said:
this is not the right menu.. (at least for my stock Z5C)
dial in numbers *#*#SERVICE#*#* > service tests > finger test
if you sensor is okay
my fingerprint menu is in security
Click to expand...
Click to collapse
Yeah, you're right, sorry, haha i forgot. But the fingerprint option is not in Security menu either.
Tryed to dial the nr and do the service test but I dont get the Fingerprint option there either =S
Groofy85 said:
Yeah, you're right, sorry, haha i forgot. But the fingerprint option is not in Security menu either.
Tryed to dial the nr and do the service test but I dont get the Fingerprint option there either =S
Click to expand...
Click to collapse
ok this is super weird like you've got "EU model" before and not anymore after OTA update?
if this important to you i would try re-flash EU model lastest ROM, maybe with flashtool ithink you dont need root\unlocked BT for flashing stock roms
Superrman said:
ok this is super weird like you've got "EU model" before and not anymore after OTA update?
if this important to you i would try re-flash EU model lastest ROM, maybe with flashtool ithink you dont need root\unlocked BT for flashing stock roms
Click to expand...
Click to collapse
Yeah, I dont understand what happend. Had my phone for 1year(and its norwegian) and with fingerprint and then all of the sudden the other day when I was going to unlock the screen all I had to do was to swipe. No fingerprint, no code no nothing. Now I cant find the Fingerprint option in my phone anymore. (I only find the application in Settings - Apps - Fingerprint) but no sign of it anywhere else or geting it to work.
I've checked for it in Safety mode, I have tryed Repair in Sony bridge, and I have tryed Factory reset. But still same problem.
My phone is not locked to a carrier, and I dont know about all this flash, roots ect you guys/girls talk about in here, haha. Think I have to take it to the shop... Hate sending away my phone tough
Groofy85 said:
Yeah, I dont understand what happend. Had my phone for 1year(and its norwegian) and with fingerprint and then all of the sudden the other day when I was going to unlock the screen all I had to do was to swipe. No fingerprint, no code no nothing. Now I cant find the Fingerprint option in my phone anymore. (I only find the application in Settings - Apps - Fingerprint) but no sign of it anywhere else or geting it to work.
I've checked for it in Safety mode, I have tryed Repair in Sony bridge, and I have tryed Factory reset. But still same problem.
My phone is not locked to a carrier, and I dont know about all this flash, roots ect you guys/girls talk about in here, haha. Think I have to take it to the shop... Hate sending away my phone tough
Click to expand...
Click to collapse
Any news?
Did you managed to get it back to work?
Sent it back to the shop, they fixed that.
P6 is random dialing emergency contacts after January update. FP reader no better. Nice job Google
Check your smart lock settings.
See if you have "On-body detection" turned on.
Basically what on-body detection does.:
Wakes your system up when there is movement with the phone.
vandyman said:
Check your smart lock settings.
See if you have "On-body detection" turned on.
Basically what on-body detection does.:
Wakes your system up when there is movement with the phone.
Click to expand...
Click to collapse
Thanks, it is not enabled
Tool Belt said:
Thanks, it is not enabled
Click to expand...
Click to collapse
I don't know what else for you to check at this point.
Maybe someone with a similar experience will chime in.
Sent feedback to gOOGLE