BLU Vivo 8 - eMMC is busy, can't format - Android Q&A, Help & Troubleshooting

Hello, it's my first post and I hope to actively participate in this forum.
I need to do a factory reset but when I do it (view images at bottom) show the message "eMMC is busy, can't format please retry"
I do not find any answer in the forums that will guide me towards the solution.
Anyone have any idea?
Thank you
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