Terrible call quality - Xperia Z5 Compact Q&A, Help & Troubleshooting

Hi,
I am using a Z5 Compact running Generic Firmware 32.4.A.0.160 (customization version 1298-7315_R2E) and am experiencing call quality problems. T-Mobile is the carrier and I have tried using that SIM in a different phone (Apple iPhone 7) and the call quality is awesome on that. But on my Z5C, during both incoming and outgoing calls, the person on the other end of the line cannot hear me. They sometimes can hear me if I call them back or if they call me again (needs a second attempt, basically).
I have tried regular restarts - goes back to that state after some time and a factory reset once. Neither of these solved the issue. For some reason my customization version doesn't have the 32.4.A.1.54 update either.
Any ideas on how to resolve the call quality issue?

sagacidealist said:
Hi,
I am using a Z5 Compact running Generic Firmware 32.4.A.0.160 (customization version 1298-7315_R2E) and am experiencing call quality problems. T-Mobile is the carrier and I have tried using that SIM in a different phone (Apple iPhone 7) and the call quality is awesome on that. But on my Z5C, during both incoming and outgoing calls, the person on the other end of the line cannot hear me. They sometimes can hear me if I call them back or if they call me again (needs a second attempt, basically).
I have tried regular restarts - goes back to that state after some time and a factory reset once. Neither of these solved the issue. For some reason my customization version doesn't have the 32.4.A.1.54 update either.
Any ideas on how to resolve the call quality issue?
Click to expand...
Click to collapse
Flash another build. It doesn't matter which customization you flash.

@trax7, thank you for your response. I'm new to this, so I have some questions. All I need is a stable stock ROM, so any customization version that has been updated the latest firmaware would work, correct? Also, is there a stock Oreo ROM for the Z5C? Please recommend any such ROMs.

sagacidealist said:
@trax7, thank you for your response. I'm new to this, so I have some questions. All I need is a stable stock ROM, so any customization version that has been updated the latest firmaware would work, correct? Also, is there a stock Oreo ROM for the Z5C? Please recommend any such ROMs.
Click to expand...
Click to collapse
There is no Oreo, latest Nougat is in XperiFirm (bundled with Flashtool) and yes, theoretically any customization works.

Okay, thank you!

Related

[Help] Can't hear incoming or outgoing calls

I can't hear any sound when I'm making outgoing calls or any incoming calls. When I dial the number, it works but no sound during the call. Sound is on.
I had Resurrection ICS custom rom. So, I removed everything. I unrooted my phone and installed the regular files using this tutorial. (stock phone)
http://galaxys2root.com/att-galaxy-s2/how-to-unroot-att-galaxy-s2-sgh-i777/
But, I'm still getting no sound during my calls. Please help me. Tell me what else should I do?
ninjamonke said:
I can't hear any sound when I'm making outgoing calls or any incoming calls. When I dial the number, it works but no sound during the call. Sound is on.
I had Resurrection ICS custom rom. So, I removed everything. I unrooted my phone and installed the regular files using this tutorial. (stock phone)
http://galaxys2root.com/att-galaxy-s2/how-to-unroot-att-galaxy-s2-sgh-i777/
But, I'm still getting no sound during my calls. Please help me. Tell me what else should I do?
Click to expand...
Click to collapse
Well since you found something on a site that isn't this one I'm afraid we can't give you much support
Sent from my SGH-I777 using Tapatalk 2
Lets not following anything from that site in the future and stick to what we have here.
Do you still have a custom recovery?
I had this problem before when I had a custom ROM which I downloaded it from this site. it was the Resurrection v2.3 ICS. The author told me to install CM9 kernal and I did. My phone went completely black screen after reboot so I had to reset everything and install the stock phone. I'm back to Android 2.3.4 unrooted and regular stock kernal.
But the problem is still happening.
Return to stock here - http://forum.xda-developers.com/showthread.php?t=1286432
Do not modify anything else in the future without reading.

[Q] Phone Calls issue. Weird noises when calling out

Hi.
Im a newbie with the android system as i am more accustomed with the ios device.. I succesfully rooted my Samsung Glaxy S2 with BASEBAND version: DXLS8 and kernel version 3.0.31-jeboo [email protected] #26. Android version is 4.1.2. My problem is whenever i try to make outgoing call or receive incoming calls. During an outgoing call, there are times the call would last more than 15minutes without any issues same with incoming calls. However, problem arises when while dialling out or your in the middle of a call, there will be a weird noise and the call will eventually drop. According to the people i have on the other end of the line, they cant hear me while on my end all i hear is that weird noise that sounded like a video tape being rewinded or a dj scratching his cd. I got my phone 2nd hand and with the original firmware that comes with the phone (though i as never able to take note or create a recovery for the old firmware) i did not encounter any issue, thus, in my view may be reference to rule out that it is a hardware problem. Issue started when i downloaded and installed Globe Telecoms firmware. I tried looking for the solution from my end but to no luck. Will appreciate it very much if someone can help me with it. More power!
Thanks!

Verizon Galaxy S6 Edge+ with T-Mobile SIM - Can't Make Outgoing Calls?

Hi Everone!
I bought a Verizon S6 Edge+ a few months back. Ever since, I can only make outgoing calls ~15% of the time. The rest of the time, when I dial a number, it thinks about it for a little bit and then just ends the call. Incoming calls work perfectly fine. I tried the following things:
1. Changing mobile network to Global - sometimes allows me to make the call, often time does not.
2. Taking out and re-inserting SIM - doesn't change anything
3. Toggling airplane mode - doesn't change anything
Any ideas of what I can try? Thanks so much D
I had same issue, followed instructions from (https://www.getdroidtips.com/g928vvru3cqb9-nougat-s6-edge-plus/) to rollback to previous version of Android i.e. Marshmallow (https://forum.xda-developers.com/s6-edge-plus/general/g928vvru3cqb9-odin-nougat-7-0-firmware-t3601427). Able to roll back, but that did not work, So used Verizon update tool to update back to latest firmware, now it works fine. Give a try and see if this helps.
I'm having this issue with an AT&T sim.
Global: Data is at H+ and can make calls.
LTE/CDMA: 4G LTE Data works flawlessly but cannot make calls and gives me an error stating "incorrect sim or sim error".
LTE/CDMA/UMTS: 4G LTE Data works fine however when making a call data goes back to H+ and stays there.
gallant_suri said:
I had same issue, followed instructions from (https://www.getdroidtips.com/g928vvru3cqb9-nougat-s6-edge-plus/) to rollback to previous version of Android i.e. Marshmallow (https://forum.xda-developers.com/s6-edge-plus/general/g928vvru3cqb9-odin-nougat-7-0-firmware-t3601427). Able to roll back, but that did not work, So used Verizon update tool to update back to latest firmware, now it works fine. Give a try and see if this helps.
Click to expand...
Click to collapse
Can you explain more info? what version where you on before rolling back, im having serious connections issues since upgrading to android 7 and that 6.01 rollback looks interesting, my service worked just perfect on 6, when i upgraded to 7 my phone became unusable and wouldn't receive calls or texts unless i connect to the network every 15min with a call to my vmail. weird i know

Need Assistance: Phone App Corruption???

My SM-N900P will not send nor receive audio unless it is connected to a Bluetooth device. This started happening recently, and now even my backups from before this problem occurred are now affected. If no Bluetooth device is connected, it will attempt to dial and connect the call. If successful, the call will be in progress but I will not be able to hear the caller nor will the caller be able to hear me. Other times, upon placing the call, it will not connect and the call command will cause the phone to hard reset/restart. Even at the end of a successful Bluetooth call it may restart after the call ends. And now, sending texts now results in this behavior as well (restarts). I've looked at my CSC logs and apparently my phone thinks its Vietnamese? Not sure why... but that may explain all of my incoming calls getting an extra "+" in front of the number (I've been using the Prefixer app to remedy this)
I hope someone out there can help. I've attached the CSC log file in the hopes that it can shed some light on this problem...
Phone details:
SM-N900P.12
Running DarkLord S7E Reborn V4 (N930FXXU1APEK)
3.4.0 Darklord kernel marshmallow hlte spr v1.9
Baseband modem N900PVPUBMJ4
SE for Android - Permissive
Device Status - Official
Please Help!!
Xanderace804 said:
My SM-N900P will not send nor receive audio unless it is connected to a Bluetooth device. This started happening recently, and now even my backups from before this problem occurred are now affected. If no Bluetooth device is connected, it will attempt to dial and connect the call. If successful, the call will be in progress but I will not be able to hear the caller nor will the caller be able to hear me. Other times, upon placing the call, it will not connect and the call command will cause the phone to hard reset/restart. Even at the end of a successful Bluetooth call it may restart after the call ends. And now, sending texts now results in this behavior as well (restarts). I've looked at my CSC logs and apparently my phone thinks its Vietnamese? Not sure why... but that may explain all of my incoming calls getting an extra "+" in front of the number (I've been using the Prefixer app to remedy this)
I hope someone out there can help. I've attached the CSC log file in the hopes that it can shed some light on this problem...
Phone details:
SM-N900P.12
Running DarkLord S7E Reborn V4 (N930FXXU1APEK)
3.4.0 Darklord kernel marshmallow hlte spr v1.9
Baseband modem N900PVPUBMJ4
SE for Android - Permissive
Device Status - Official
Please Help!!
Click to expand...
Click to collapse
You should have posted this here. https://forum.xda-developers.com/galaxy-note-3/development/nxteam-darklord-s7e-reborn-t3565866
dvdavid888 said:
You should have posted this here. https://forum.xda-developers.com/galaxy-note-3/development/nxteam-darklord-s7e-reborn-t3565866
Click to expand...
Click to collapse
I was thinking about that, but it's not a problem exclusive to their ROM. This is occurring with other ROMs as well, including stock ROMs.

Can't receive ANY calls (straight to VM); poor quality on outgoing calls

Just bought a Z5 compact to replace my second Z3 compact... and upon backing up DRM keys and then re-flashing, unlocking bootloader, flashing recovery TWRP to install a ROM, have tried two variants of LOS and two other ROMs... NONE of which can receive calls.
what.the.actual.****.
all calls go straight to voicemail.
some outgoing calls simply don't go through (need to try 2x or 3x to even get carrier support)
and occasionally, when trying above, dropped "no network" and phone signal resets.
i've tried re-flashing various .ftf files (i'm based in US and am using a US based .ftf i compiled now... with clean flash).. nothing seems to be working. all symptoms the same across all .ftf files and ROMs.
about to return the phone as i can't crack this one. (but have years using /rooting android devices - never seen anything like this).
any ideas??? all help appreciated!!
thanks in advance.
Sounds like there's problem with the antenna?
Having the same problem. Nothing wrong with the antenna--can make calls, just takes 2-3 tries. I suspect that it possibly has to do with handover from 4G to whatever it's using for the call (the handover is too slow), and/or the fact that VOIP isn't working with my carrier (US T-Mobile).
Try forcing it to 3G (WCDMA preferred/GSM) in Settings > More > Mobile Networks.
trax7 said:
Try forcing it to 3G (WCDMA preferred/GSM) in Settings > More > Mobile Networks.
Click to expand...
Click to collapse
This does fix the problem with incoming and outgoing calls (I set it to 2G preferred, not to 3G). However, as a result, you don't have fast internet access (which, of course, is necessary for basically everything the phone does minus SMS and plain old phone calls).
I went into the "Testing" menu (dial *#*#4636#*#*) --> Phone information --> three dots in upper-right-hand corner --> Select Radio Band --> US, or whatever's appropriate. This is leaving 4G preferred.
Based on very limited information (a couple outgoing calls that took only one try), things are somewhat better. I could be wrong, though: I haven't had any incoming calls (...that I know of).
qwerty123123kk said:
This does fix the problem with incoming and outgoing calls (I set it to 2G preferred, not to 3G). However, as a result, you don't have fast internet access (which, of course, is necessary for basically everything the phone does minus SMS and plain old phone calls).
I went into the "Testing" menu (dial *#*#4636#*#*) --> Phone information --> three dots in upper-right-hand corner --> Select Radio Band --> US, or whatever's appropriate. This is leaving 4G preferred.
Based on very limited information (a couple outgoing calls that took only one try), things are somewhat better. I could be wrong, though: I haven't had any incoming calls (...that I know of).
Click to expand...
Click to collapse
Is there a good app that will auto drop to 2g when screen is off? I used to do this to save battery life, but sounds like it would also help solve this situation - agree that symptomatially, sounds like the issue is switching between 4g and 2g/3g - so would love to give this a try.
Any ideas on reco apps to set "2g when screen off" ? and also enable a widget that will force switch?
beflythis said:
Is there a good app that will auto drop to 2g when screen is off? I used to do this to save battery life, but sounds like it would also help solve this situation - agree that symptomatially, sounds like the issue is switching between 4g and 2g/3g - so would love to give this a try.
Any ideas on reco apps to set "2g when screen off" ? and also enable a widget that will force switch?
Click to expand...
Click to collapse
It's an Xposed module afaicr...
My phone did actually ring today (...spam, but still). I think the change in the Testing menu, as described above, has made a real improvement.
qwerty123123kk said:
My phone did actually ring today (...spam, but still). I think the change in the Testing menu, as described above, has made a real improvement.
Click to expand...
Click to collapse
i've gotten SOME rings that come through and some that go straight to VM.
I've also seen my phone "pause" or "hitch" right before taking an incoming call successfully (suspecting this is the 'difficulty' we are guessing about between switching from 2/3g to 4g or vice versa which is causing problems)
half my calls still going straight to VM. Which actually isn't a horrible thing. except when i want to receive them. lol.
I guess its a issue with the baseband aka modem.
Try to flash different versions and recheck. It can take some time to find the besteht baseband for your area and provider.
der-seemann said:
I guess its a issue with the baseband aka modem.
Try to flash different versions and recheck. It can take some time to find the besteht baseband for your area and provider.
Click to expand...
Click to collapse
Is it possible / advisable to flash *just* the baseband? Where would one find files for just the baseband? I'd prefer to avoid extracting from .ftf , but if that's necessary I'll do it.
Has there been progress with this? This is exactly my problem, faulty reception. Glad to hear you used a stock US rom. Mine is stock Australian, I am in US. So that seems not the problem. What about kernel? Have you tried different ones or compiled something? It is a software problem, should be solvable.
To flash baseband only get a .54 firmware ftf, flash it, in the exclude section - exclude everything but amss stuff and baseband. I will edit post with exact names cuz I'm outside rn
Edit: AMSS_FS_1, 2 and FSG and also MODEM.

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