Hello, I have a weird smudge on the top of the screen. Noticed it only yesterday.
When I wipe it off with a microfiber cloth it disappears but then when I wipe my finger in that area it shows again.
What could it be? Picture attached.
s0nixx said:
Hello, I have a weird smudge on the top of the screen. Noticed it only yesterday.
When I wipe it off with a microfiber cloth it disappears but then when I wipe my finger in that area it shows again.
What could it be? Picture attached.
Click to expand...
Click to collapse
Its a small thing, but considering the cost of these devices I would try to return it you can.....glad it doesn't show up in the middle of the screen or anything - but I know if that were my phone I would see it constantly and it would bug the hell out of me...Good luck
regarding what it is - to me, it looks like it is not 'glued' or sealed properly in that location - I don't know for sure of course, but it does seem to appear lt is not sealed correctly in that area...
Maybe oleophobic coating got off?
blackcyxx21 said:
Maybe oleophobic coating got off?
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Phone is 6 days old.
Do you think I can claim warranty?
s0nixx said:
Phone is 6 days old.
Do you think I can claim warranty?
Click to expand...
Click to collapse
I would go there and try, but I think you can.
blackcyxx21 said:
I would go there and try, but I think you can.
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Click to collapse
Ok I left the phone at the service center. Will see if I get a new one. They said they need to contact Samsung to approve it but since the phone is only 1 week old they are positive I would get a replacement.
So yesterday I got a new phone and the same thing is still present in exactly the same spot. A little smaller but clearly visible. I don't know what to do... If I get another replacement phone I guess the same issue will still be present...
Can anyone look at the same spot rub a finger along and see if they have this?
s0nixx said:
So yesterday I got a new phone and the same thing is still present in exactly the same spot. A little smaller but clearly visible. I don't know what to do... If I get another replacement phone I guess the same issue will still be present...
Can anyone look at the same spot rub a finger along and see if they have this?
Click to expand...
Click to collapse
Damn dude. Look real close. Its the same screen but they made it worse. I dont think its oleophobic coating wear. It appears the top layer is trying to seperate from the rest of the display.
Did you verify the IMEI changed?
I've checked my device and I don't have that
But yeah, it looks like they didn't try to fix your phone at all
Scott said:
Damn dude. Look real close. Its the same screen but they made it worse. I dont think its oleophobic coating wear. It appears the top layer is trying to seperate from the rest of the display.
Did you verify the IMEI changed?
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Click to collapse
It's a new phone that was factory sealed. The colour is even different. When I wipe it clean it disappears but after rubbing with a finger a few times it reappears again.
s0nixx said:
So yesterday I got a new phone and the same thing is still present in exactly the same spot. A little smaller but clearly visible. I don't know what to do... If I get another replacement phone I guess the same issue will still be present...
Can anyone look at the same spot rub a finger along and see if they have this?
Click to expand...
Click to collapse
First of all, do not get offended, but do you wash your hands? How in the earth do you get the display on both phones so dirty, it seems at it does not have any oleophobic coating at all? Try to wash the phone in clear water, and see if the problem is still there. Also wash your hands, and try not to make the phone dirty, I have never seen so much dirt on a phone overall!
I returned an s9 plus that had this exact same issue. I thought it was me
arnes_king said:
First of all, do not get offended, but do you wash your hands? How in the earth do you get the display on both phones so dirty, it seems at it does not have any oleophobic coating at all? Try to wash the phone in clear water, and see if the problem is still there. Also wash your hands, and try not to make the phone dirty, I have never seen so much dirt on a phone overall!
Click to expand...
Click to collapse
Sorry, but are you making fun of me? I wash my hands multiple times during the day but unfortunately, I have sweaty fingers so what can I do? It's summer. Do you think you can keep your phone in the same condition as you took it from the box? That way you need to clean it every 10min... Washing does nothing however when you wash it water stays in that spot meaning there's no coating in that area.
Also, I went to my electronics store to check the devices on display and sure enough one had the same issue in the same spot. 100% lottery and manufacturing defect + horrible QC from Samsung.
The only way I see to resolve the problem is to apply a screen protector but personally, I hate them so I think I'll have to live with it. A replacement won't fix the issue and could even make it worse.
Like I said it's a lottery.
I was not making fun with you, I am sorry if it did seem like it. I understand sweaty fingers on summer time, but the phone is also on the bezels with something on it (dust or some particles), that is the reason why I mentioned it. Also, your both phones from the pictures look anyway waaay to smudgy all over the display, for me it is like the oleophobic coating is not there at all. I also have sweaty fingers and such but never, never had a display or phone looking like that, so it is for sure a manufacture defect.
As for the replacement unit, why do you think that it wont fix the issue and probably would make it worse?
If I was in your situation I would take it back and request a third device which does not have that fault. I have seen many S9/+ devices but none of it had such issue.
All of my phones have this. For me, its the diamond stud I wear on my left ear. Doesnt scratch but puts a "mark" on all my phones in the exact same place. Clean off looks fine, run greasy finger and they all smudge on the same spot. Most likely the diamond earring rubs off the invisible coating.
Ask for another replacement. This is unacceptable for a premium device like the s9+.
I only hit reply so I could ask how dirty are you, but I see someone has already beat me to it. No problems with my screen.. not to mention it's older than yours and cleaner without me doing anything.
Related
Hi,
Had anyone had this problem it looks like the screen coating has come off only in the middle of the screen...sorry for crappy pic
Thanks
Cant see a damn thing with that picture. Didn't have that issue but I guess if it is very visible..you can always send it back to samsung
ivanlmh said:
Cant see a damn thing with that picture. Didn't have that issue but I guess if it is very visible..you can always send it back to samsung
Click to expand...
Click to collapse
theres a faint circle in the middle that doesnt rub off - i think the coating may have worn of in this area
jfi2ee said:
Hi,
Had anyone had this problem it looks like the screen coating has come off only in the middle of the screen...sorry for crappy pic
Thanks
Click to expand...
Click to collapse
I also have this problem, my phone has been looked after very well, never been dropped, has a nice soft rubber case and is always kept in my pocket by itself, no keys, wallet, anything, so there's no chance of it ever being scratched yet even though I have taken every precaution to keep it in perfect condition, I noticed a tiny little mark on the screen, I cleaned the screen with my sun glasses microfibre cloth but could still see this mark, after feeling the screen I noticed there was actually an edge to the mark, it was as if the screen had some sort of coating and that had blistered off, is the best way to describe it. God knows how or what caused it, like I have said I really look after my phone, I still have a sgs1 in perfect condition. It's a bit annoying that this has happened but I am more worried that more of this coating will peel off over time. I was just wondering how your phone is now or if you managed to send it back at all?
Any idea what is that on my phone's screen?
Not possible to clean. only visible when the surfaces is wet..
nsx82 said:
Any idea what is that on my phone's screen?
Not possible to clean. only visible when the surfaces is wet..
Click to expand...
Click to collapse
air gaps? remove the screen guard and check once again. :good:
sriram231092 said:
air gaps? remove the screen guard and check once again. :good:
Click to expand...
Click to collapse
I don't have any screen protector, the glass itself looks like deeper somewhere... ONLY IF WET.. The phone few weeks old... Its already my second s3 phone, because the first went wrong. I dont wan't to send back again... I can live with it... I just curious is someone else experienced same thing with gorilla glass?
Looks like something is wearing off the glass, seen an effect similar on a Panasonic toughbook with an early touch screen and anti-glare coating that wore away. Afaik the glass on these phones doesn't come with any protective coating so I'd try cleaning it all off, what ever it is.
Edit. Just read your post again, did you get replacement phone from Samsung or another source? Maybe replacement screen fitted with non-standard glass?
Is it inside or outside? Its hard to tell from the picture.
If inside, it could be the glass coming away from the LOCA (liquid ocular clear adhesive) that sticks the glass to the screen
Sent from my GT-I9300 using Tapatalk 2
boomboomer said:
Looks like something is wearing off the glass, seen an effect similar on a Panasonic toughbook with an early touch screen and anti-glare coating that wore away. Afaik the glass on these phones doesn't come with any protective coating so I'd try cleaning it all off, what ever it is.
Edit. Just read your post again, did you get replacement phone from Samsung or another source? Maybe replacement screen fitted with non-standard glass?
Click to expand...
Click to collapse
I got my replacement phone from a retailer where originally i bought the first phone, but i saw strange "damages" on the phone from the very first time.. Hard to say as damage.. but for example the screen was look like dirty between glass and bezel (or some very thin white rhing was there)... another is a thin chrome-like paint layer missing on 3-4mm at the rear camera corner.. But the phone came in an original SEALED box.. so everything was look like a factory one.. I dont think the retailer shop playing with me... but this phone really looks like a refurbished. So i donno.. I was searching on the internet about gorilla glass problems but i didnt see anything like this...
rootSU said:
Is it inside or outside? Its hard to tell from the picture.
If inside, it could be the glass coming away from the LOCA (liquid ocular clear adhesive) that sticks the glass to the screen
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
its hard to say for me also.. I guess its maybe outside, and something like the glass is deeper. This all not so visible, I just noticed today and i using the phone more weeks now... I just noticed that I always see the same "pattern" when the screen a litle bit wet or has some fat on the top from my finger... If i clean it up as its possible, you cant see at all, just from certain viewpoint - also very transparent..
The picture that I uploaded is brighted up with photoshop, and i was breath on the screen.. But always the same pattern comes back.. I cant do anything.
Strange.... I can live with this problem. However I was paying the same money like anybody else who got a faultless phone...
Just realy curious, maybe someone already has same experience...
As stated earlier in the thread, I would hazard a guess it's the glass separating from the loca.
When I replaced my own glass parts looked like that as I begun the separation.
Sent from my GT-I9300 using xda app-developers app
GG2 has an oleophobic coating than can wear with time,I reckon what you are seeing is the side swipe wear areas from where you scroll home screens
slaphead20 said:
GG2 has an oleophobic coating than can wear with time,I reckon what you are seeing is the side swipe wear areas from where you scroll home screens
Click to expand...
Click to collapse
Something can be true here, because that area takes the fat faster.. If i pull over a wet paper on the screen, on this place will be more water than the other part of the screen, where just little bubbles. In this area will be a continous "water-spot"..
However i dont think i can wear down in 2-3 weeks...
nsx82 said:
Something can be true here, because that area takes the fat faster.. If i pull over a wet paper on the screen, on this place will be more water than the other part of the screen, where just little bubbles. In this area will be a continous "water-spot"..
However i dont think i can wear down in 2-3 weeks...
Click to expand...
Click to collapse
Well I have seen reports of this wear popping up at fairly regular intervals.....I think, as with metals, some people's sweat/oil just reacts with the coating possibly
I thinking now: it was maybe come citric acid on my fingers at my workplace. although that must be visible almost everywhere on the screen. I used more than a year long a galaxy nexus in the same conditions. there i did never see anything like this.
i think if the coating is missing on my phone, it was missing already in the box...
do you think is that possible to replace the missing coating with any aftermarket spays? maybe i'll give a try for it if someone has experience with...
Sent from my GT-I9300 using xda app-developers app
nsx82 said:
I thinking now: it was maybe come citric acid on my fingers at my workplace. although that must be visible almost everywhere on the screen. I used more than a year long a galaxy nexus in the same conditions. there i did never see anything like this.
i think if the coating is missing on my phone, it was missing already in the box...
do you think is that possible to replace the missing coating with any aftermarket spays? maybe i'll give a try for it if someone has experience with...
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I doubt it, my advice would be to learn a lesson, put a screen protector on.......and keep it on. Personally, a screen protector is the first thing I do to any phone, along with a flip case......not to everyone's taste but I've never broken or scratched a phone yet!
nsx82 said:
Something can be true here, because that area takes the fat faster.. If i pull over a wet paper on the screen, on this place will be more water than the other part of the screen, where just little bubbles. In this area will be a continous "water-spot"..
However i dont think i can wear down in 2-3 weeks...
Click to expand...
Click to collapse
I have an issue on the same lines.. In a dark room against the backlight, I see dark spots on the screen.. though they are not there when the screen is lit..
I am thinking of taking the phone to the service center..
srv.abhishek said:
I have an issue on the same lines.. In a dark room against the backlight, I see dark spots on the screen.. though they are not there when the screen is lit..
I am thinking of taking the phone to the service center..
Click to expand...
Click to collapse
Yes i thinking on too, but in this case i get no replacement phone, and have to wait again around 2 weeks for the service, then start installing again everything.... I only do this with my phones in this year untill now. Suffering enough.. My prevoius phone (galaxy nexus) has an emmc bug, this is why i was trying to put another kernels, roms, etc.. finally was dead... then i bought the galaxy s3 that i used only for a day long because was stuck in earphone mode. - sending back, waiting again for another phone, now i have this.. at least works, but looks ****...
All my phones was Samsung, but i getting lost my confidence with this name... I think next time i will buy something else...
srv.abhishek said:
I have an issue on the same lines.. In a dark room against the backlight, I see dark spots on the screen.. though they are not there when the screen is lit..
I am thinking of taking the phone to the service center..
Click to expand...
Click to collapse
That's nothing to do with this thread, search for information on OLED screens - it is supposed to be like that.
---------- Post added at 02:04 PM ---------- Previous post was at 02:00 PM ----------
nsx82 said:
Yes i thinking on too, but in this case i get no replacement phone, and have to wait again around 2 weeks for the service, then start installing again everything.... I only do this with my phones in this year untill now. Suffering enough.. My prevoius phone (galaxy nexus) has an emmc bug, this is why i was trying to put another kernels, roms, etc.. finally was dead... then i bought the galaxy s3 that i used only for a day long because was stuck in earphone mode. - sending back, waiting again for another phone, now i have this.. at least works, but looks ****...
All my phones was Samsung, but i getting lost my confidence with this name... I think next time i will buy something else...
Click to expand...
Click to collapse
I would suspect that your 'new phone from a sealed box' was in fact a reconditioned unit with many thousands of hours use, hence why the screen coating is worn away.
Unless your citric acid solution was very strong, like you have holes in your fingers as well, I doubt this would cause it.
Again, best advise is to fit a £1 screen protector - it can save you from more than just scratches.
Ok, firstly I'll admit that I suffer from a certain level of OCD when it comes to phones. I ordered a GPE last week and was very impressed with the phone. The size is a bit large, but everything else, except for the camera, is phenomenal with this phone.
However, about one week after I got the phone, I noticed what can best be described as a smudge on the front lower right corner, about the radius of a quarter. Granted, since it is at the corner, the total size would be a quarter of a quarter. Anyway, it is usually hard to see it unless you run your finger over the area, whereby the spot becomes clearly visible. I don't know if it is a scratch on the screen protector, but I can't feel any texture and light doesn't seem to show any micro abrasions. It almost seems to be under the screen protector.
Anyway, the unit also had a weird creak on the back of the phone (pressing it in an area would make the phone creak), so I asked for a replacement unit. I got it yesterday and what do you know, the smudge is there on the new unit, too! So my question to other Z Ultra owners is whether this is a common thing and secondly, whether it is an issue with the screen protector only, not some damage to the screen.
The best way I can describe it is as if someone applied pressure on the corner leaving a mark. Again, it is really hard to see if the screen is clean, but becomes easily visible if you smudge the corner with your finger - a clearly visible quarter-circle will become visible if your phone is like mine. Thanks for your help. BTW, I'm going to keep my phone unless it turns out that the smudge is some kind of pressure damage.
The anti finger print coating wears off real fast on the xzu, only way to solve this is to either remove the sony screen protector or apply another screen protector on top of it. Mine wore out in a week, and your replacement gpu is most likely a used defective unit being refurbished. The reason why the smudge is on the lower right corner is because that's the area you use most often....for scrolling and unlocking the screen, hence the wear out
beerope said:
The anti finger print coating wears off real fast on the xzu, only way to solve this is to either remove the sony screen protector or apply another screen protector on top of it. Mine wore out in a week, and your replacement gpu is most likely a used defective unit being refurbished. The reason why the smudge is on the lower right corner is because that's the area you use most often....for scrolling and unlocking the screen, hence the wear out
Click to expand...
Click to collapse
This.
beerope said:
The anti finger print coating wears off real fast on the xzu, only way to solve this is to either remove the sony screen protector or apply another screen protector on top of it. Mine wore out in a week, and your replacement gpu is most likely a used defective unit being refurbished. The reason why the smudge is on the lower right corner is because that's the area you use most often....for scrolling and unlocking the screen, hence the wear out
Click to expand...
Click to collapse
I'm not so sure my replacement unit is a refurbished one. I believe Google has a policy to replace phones with new devices. Also, it is basically the exact place and shape as the smudge on my previous phone, and this unit has been used for only a bit more than 24 hours. The smudge starts at the lower right corner of the glass on the front of the device and goes as far as barely short of the actual display portion of the glass slab.
With sample of two devices, it seems to be a result of the manufacturing process because the two are so similar. Just weird. I guess if it really gets under my skin I'll try to remove the film.
I had the same thing, only in the lower left corner, but i got my screen replaced (for a different reason), and the screen protector i got on the new display is looking good. It's only the oleophobic coating that's wearing off, but i understand how that can be incredible annoying.
jokrak said:
I'm not so sure my replacement unit is a refurbished one. I believe Google has a policy to replace phones with new devices. Also, it is basically the exact place and shape as the smudge on my previous phone, and this unit has been used for only a bit more than 24 hours. The smudge starts at the lower right corner of the glass on the front of the device and goes as far as barely short of the actual display portion of the glass slab.
With sample of two devices, it seems to be a result of the manufacturing process because the two are so similar. Just weird. I guess if it really gets under my skin I'll try to remove the film.
Click to expand...
Click to collapse
Believe what you want to believe. Although I'm telling you its a used device...do you really think they'll thrash all units sent back and dispatch new ones every time someone RMA their phone. Anyways, the solution have been stated out for you, choose what floats your boat
LordManhattan said:
I had the same thing, only in the lower left corner, but i got my screen replaced (for a different reason), and the screen protector i got on the new display is looking good. It's only the oleophobic coating that's wearing off, but i understand how that can be incredible annoying.
Click to expand...
Click to collapse
I suppose that theory is as good as any. Nice device anyway. Thanks for the reply!
Yes you can hide it.
apply any screen protector on top. The sh!tty smudge will not visible any more.
Sorry to necro this old thread.
I just wanted to add that I have the exact same issue. Noticed it today while going to show someone it.
I've been babying the heck out of the phone to prevent this issue, but unfortunately my screen protector and case won't show up until a few days from now.
I'm hoping applying the screen protector over it is all I need to do.
I figured I'd post in this thread in case someone else also had this issue and was unaware of this common issue.
Smudge in up left corner
Hi.Just bought this phone and when i clean the screen from fingerprints i see a smudge or mark or whatever its called about 1 x 1 cm in the left up corner.Is it normal?
If you look carefully it seems to be from inside and it doesnt leave.You can see it better only when you pass over it with a towel while cleaning the screen.
Is it something with antistutter film?Warranty covers it?
Thanks in advance
I have it also, 1 day old phone. Hard to believe it is wear.
stewwmann said:
I have it also, 1 day old phone. Hard to believe it is wear.
Click to expand...
Click to collapse
I found a solution. I returned the phone back to the shop i bought it, i took back my money and i just ordered it from another shop.
:laugh::silly:
I have the tiniest scratch on my v30, can barely tell unless in bright light glaring off the screen, has anybody tried a dyi to remove a little baby scratch that worked?
Curious about this too... have had the phone for a week and actually had a screen protector on it. When removed, (I replaced the screen the protector with another type), I have just a very tiny scratch that only shows in bright light at a specific angle. Should I switch out the phone or just live with it?
Zeromus2003 said:
Curious about this too... have had the phone for a week and actually had a screen protector on it. When removed, (I replaced the screen the protector with another type), I have just a very tiny scratch that only shows in bright light at a specific angle. Should I switch out the phone or just live with it?
Click to expand...
Click to collapse
I would personally just live with it...those tiny scratches are bound to happen eventually no matter how careful you are
cazcryy said:
I would personally just live with it...those tiny scratches are bound to happen eventually no matter how careful you are
Click to expand...
Click to collapse
Ok...thanks! I can imagine how tough it would be to convince the VZW rep that there is a scratch, especially when you have to tilt the phone at a specific angle and in certain light to just see maybe a hint of it. Sounds like overkill on my part.....thanks for convincing me to fight off OCD!
Zeromus2003 said:
Ok...thanks! I can imagine how tough it would be to convince the VZW rep that there is a scratch, especially when you have to tilt the phone at a specific angle and in certain light to just see maybe a hint of it. Sounds like overkill on my part.....thanks for convincing me to fight off OCD!
Click to expand...
Click to collapse
Haha if that's all it took, that's some level 1 OCD.
I had my LG v30 for five days at home. Never pocketed with anything and today I noticed three little scratched dead center top of phone. Same type as OP.
Wondering if I can trade it in. I had my HTC one m8 for 3.5 years before I got my first scratch. T-Mobile service.
Toothpaste.
Hello all.
Have received my Pixel 6 yesterday. During the day i notice a smudge on the screen, first i thought that was something dirt with the use. But after cleaning it a few moments later the smudge appears again in the same spot. (pictures of it in attachament)
I need from to know if this is the screen ungluing from the device, if that's the case im returning the equipment, but, again i have to be sure about it.
Thanks in advance for any help i could get.
Cheers
Felinisss said:
Hello all.
Have received my Pixel 6 yesterday. During the day i notice a smudge on the screen, first i thought that was something dirt with the use. But after cleaning it a few moments later the smudge appears again in the same spot. (pictures of it in attachament)
I need from to know if this is the screen ungluing from the device, if that's the case im returning the equipment, but, again i have to be sure about it.
Thanks in advance for any help i could get.
Cheers
Click to expand...
Click to collapse
I don't know what is causing that, but regardless, you should return it, in my opinion.
Had a similar problem with my OnePlus 7 Pro. By default new screens have a anti-fingerprint protection. In your case, for some reason, it is gone on one spot. That's why it reappears after cleaning.
Felinisss said:
Hello all.
Have received my Pixel 6 yesterday. During the day i notice a smudge on the screen, first i thought that was something dirt with the use. But after cleaning it a few moments later the smudge appears again in the same spot. (pictures of it in attachament)
I need from to know if this is the screen ungluing from the device, if that's the case im returning the equipment, but, again i have to be sure about it.
Thanks in advance for any help i could get.
Cheers
Click to expand...
Click to collapse
The fact that cleaning it makes the blemish disappear temporarily means that the blemish is at the surface and not within the screen. There is no issue between the layers.
As above has suggested, its probably something going wrong with the anti-smudge coating. Could have been a manufacturing defect, or more likely, there has been something abrasive in contact with it, maybe in your pocket.
Actually on second look, that smudge pattern looks like the path your thumb would follow while scrolling.
Do you use hand sanitizer frequently? That stuff can dissolve anti-smudge coatings.
I have similar problem with my LCD and I'm planning to send it to google store repair shop (don't know if I can use mailboxde service for warranty since I'm in Croatia?).
So, there's a circle in the middle of LCD and I cannot wipe it, seems like a glue between touch and LCD. I hope they will approve the defection.