Network Operator seeking VoLTE Help - Android Q&A, Help & Troubleshooting

Hello Forum,
I currently work for a Telecommunications Operator in Jersey, UK, We are soon deploying VoLTE across our network, however we are struggling with enabling VoLTE on the handsets, we have spoken directly with the OEM handset manufacturers but its proving difficult to get a VoLTE OTA settings from them any time soon,
I'm wondering if its possible to root a phone and get access to the VoLTE settings that we can manually enter in order to test and facilitate our VoLTE roll out, we have access to various handsets including Samsung S8/S9/9+, iPhone, Sony XZ. Please let me know if this would be possible
Thanks, Regards

Hello,
Is anyone able to give any info on this? Ideally we are looking at being able to manually enter VoLTE / IMS configurations, Is Rooting all that is required to enable this or is the a specific ROM I'll need to install also?
Thanks, Regards

Related

VoLTE - How will Android manage this moving forward?

Hi Guys,
1. I am NOT an expert as to how VoLTE works in the back end.
VoLTE is the use of LTE to carry voice calls, as opposed to falling back onto 3G / 2G to carry the voice call. Advantages include, lower connection time, wideband audio, etc.
I've recently spent some time changing the CID and firmaware on my HTC 10 to one that is region specific to enable VoLTE on my handset.
It appears the way Apple implements carrier settings means that different carrier settings can be delivered to any iPhone, but it appears Android is currently managing this differently, as OEMs are creating variants of the software to cater for each region/carrier's variations.
What this means for me is, even if I purchase an unlocked device, if it isnt from my region, I will likely have to do extensive modification to enable VoLTE.
Does anyone know if Android N manages VoLTE differently? What's el-Goog thingking here?

Rooting Handset to support New VoLTE Service

Hello Forum,
I currently work for a Telecommunications company. We are looking to deploy VoLTE, however we need vendor support to enable carrier based VoLTE on the handsets, this is proving difficult to enable.
I am just wondering if rooting a device will enable us to manually enter VoLTE parameters to test our service, we have access to various handsets but Samsung S8/9/9+/note, Sony XZ premium / XZ2, HTC.
Any help would be appreciated.
Thanks, Regards

A2017G Oreo Enhanced LTE Services Server Error

I have tried this new feature coming with the stock Oreo ROM and received a message from my mobile carrier initially, welcoming me to WiFi calling. All network settings seemed to be working fine, I was also browsing internet with no problems, all apps were connecting and responding as expected. However the first time I tried dialing one of my contacts I've got a message "Server error. Try again later." on the dialing screen itself. It looked like the call couldn't be connected. This happened to all outgoing calls, I suppose to all incoming also although I couldn't confirm that.
I tried many things like restarting the phone, turning data on and off, going into flight mode and disabling it, in the end I reset all network settings disabling LTE advanced services before doing that and enabling them again after the reset, but I still get that error. If I disable LTE advanced, all calls get connected with no problems.
Does anyone know if this is something with a list of supported devices explicitly enabled by the mobile carrier in their network? I am considering calling my carrier for more information but the fact itself I have got a welcome message means the device has been detected as part of the advanced services network. Perhaps there are some network settings I need to enter? Anyone ever used Axon 7's WiFi calling/advanced LTE features on any network?
Does that maybe include VoLTE which the carrier may not support?
https://www.4g.co.uk/what-is-volte/
Well according to the link provided and what I know, LTE is supported by my operator, but I wonder if it needs to be specifically tailored to a phone model by them and/or the 8.0 update by itself is not providing such functionality or it is limited by default. And I think it may be the first since ZTE products are never on the list of supported phones by any operator. But I couldn't claim it for sure as otherwise ZTE would not have included it at all with the 8.0 ROM and there are so many basic or very old models like LG K8 or Microsoft Lumia 550 that are supported.
Has anyone tried using "LTE advanced" on their 8.0 yet?
Menergy said:
Well according to the link provided and what I know, LTE is supported by my operator, but I wonder if it needs to be specifically tailored to a phone model by them and/or the 8.0 update by itself is not providing such functionality or it is limited by default. And I think it may be the first since ZTE products are never on the list of supported phones by any operator. But I couldn't claim it for sure as otherwise ZTE would not have included it at all with the 8.0 ROM and there are so many basic or very old models like LG K8 or Microsoft Lumia 550 that are supported.
Has anyone tried using "LTE advanced" on their 8.0 yet?
Click to expand...
Click to collapse
LTE Advanced = Volte
If your carrier does not support Volte, keep this option off.
WiFi Calling is something separate and not related.
If your carrier does not support WiFi calling, keep this option off.
You should still get LTE service with both of these options off. I personal find WiFi calling to work poorly, so I leave it off even though my carrier supports it. (TMobile US)
Also, there is a Q and A section for these types of posts. Don't post questions in the Guides and News section please.
Thanks for the input. Both of these options are reported to be supported by my carrier on their website. Also I always had LTE before 8.0 so simply wanted to try the new "HD voice and advanced communication service" as described in the latest firmware.
About posting this thread in the news & discussion section, this only relates to Oreo which was only recently released to the public so it is a completely new feature for the Axon. Most of the other threads are too general and since there will still be many people with 6.1 and 7.0/7.1, I would have hardly got any response whatsoever in there. For now I will keep this new option off and will contact my carrier for the support of the Axon and ZTE in general.

How to enable VoLTE chp1919 version

Hey guys been trying to enable VoLTE on my device it the international version CPH1919, I've tried *#*#4636#*#* and went in there and I see it but it's not turning on it just stays greyed out. Can anyone help ?
bosspow said:
Hey guys been trying to enable VoLTE on my device it the international version CPH1919, I've tried *#*#4636#*#* and went in there and I see it but it's not turning on it just stays greyed out. Can anyone help ?
Click to expand...
Click to collapse
I am looking for the same solution. You have achieved it?
I have the same model and I can't get the code to work in the stock dialer. How are you guys getting to open up?
Thanks
tyrich30 said:
I have the same model and I can't get the code to work in the stock dialer. How are you guys getting to open up?
Thanks
Click to expand...
Click to collapse
Same here. If you just want to access the network settings you can download an app like "ForceLTE" or similar.
I'm facing the same problem, I am appreciated if anyone have the solution?
Check your carrier and location
Whether you can use VoLTE or not depends on a few things:
* Your location, your account with your carrier, and the model of your phone.
* The carrier, carrier account, location, and phone model of the person you're calling.
* Some carriers support VoLTE only in certain cities or area codes. Contact your carrier to ask about your area and account.
moozer said:
Check your carrier and location
Whether you can use VoLTE or not depends on a few things:
* Your location, your account with your carrier, and the model of your phone.
* The carrier, carrier account, location, and phone model of the person you're calling.
* Some carriers support VoLTE only in certain cities or area codes. Contact your carrier to ask about your area and account.
Click to expand...
Click to collapse
Thanks for your reply, the problem is I have no problem to have VOLTE by using Galaxy S10 with same sim card and I couldn't find the volte "switch" in the oppo UI and couldn't turn on/off. As a result couldn't use the VOLTE function. Therefore I do think it is the firmware problem from Oppo.
I just thinking about if I could flash the official Taiwan rom of same global phone model to my current one for solving the problem. But I'm not sure if it is workable or not.
smallballl said:
Thanks for your reply, the problem is I have no problem to have VOLTE by using Galaxy S10 with same sim card and I couldn't find the volte "switch" in the oppo UI and couldn't turn on/off. As a result couldn't use the VOLTE function. Therefore I do think it is the firmware problem from Oppo.
I just thinking about if I could flash the official Taiwan rom of same global phone model to my current one for solving the problem. But I'm not sure if it is workable or not.
Click to expand...
Click to collapse
Ah. I have CPH1919 (UK) and only option is call over Wi-fi. There is also no way to get to the hidden service menu either like in every other phone I've had.
If you know for sure that Taiwan firmware has it, then I suppose, in theory, it would work providing that it is also definitely CPH1919 - any other variant has different partition structure. Be careful. Read around and let us know. Good luck
I have a CPH1919TW, it's using the same global firmware as CPH1919EX (even Oppo TW provides CPH1919EX ROM for download), the phone will ID itself as CPH1919TW.
squallho1 said:
I have a CPH1919TW, it's using the same global firmware as CPH1919EX (even Oppo TW provides CPH1919EX ROM for download), the phone will ID itself as CPH1919TW.
Click to expand...
Click to collapse
May I know if your phone have the VOLTE enable switch in the network manual?

[Need Testers and Help] VoLTE / VoWifi carrier profiles for FX2Pro

The phone is relatively new and since it's not mainstream most carriers don't support it yet. Some people say they have VoLTE enabled and it works but I personally switched to Singapore EX and it seems VoLTE isn't detected at all so I started digging and it seems this issue is present in most Chinese phones. (https://forum.xda-developers.com/t/guide-activate-volte-and-vowifi-simple-and-clear.4116051/) In this thread they used the Qualcomm tool and exploit the bug in EngineerMode on OnePlus phones which we don't have an access to and since we can't root or unlock the bootloader we can't modify build.prop or change any system files.
-----Maybe it's my carrier, maybe it's the Singapore ROM so please if VoLTE and VoWifi works for you could you post here which country you're on, which ROM version and if you changed region before or not.------
First a warning: If you aren't tech-savvy, experiencing issues or want to potentially turn your phone in a paper weight do NOT try this at the moment. We do not have the tool to restore your phone back (wiping data might work but idk). You can send your phone to Oppo for repair but you might have to wait for a month or two.
I don't know if you need to unlock your phone from the other thread to have access to this mode(I did have it all decrypted during this test) but in addition to the *#808# engineer mode and *#*#4636#*#*(Where you can check if you have VoLTE enabled) I found we have access to *#36446337#.
In *#36446337# I managed to enter "Protocol test switch" -> "MBN TEST" and switch my profile from Common-Commercial(I think it was this one) to Commercial-DT-VOLTE. The phone rebooted and everything is fine but "MBN Validate" is giving me an error when I run it and I can't test if it works because I'm currently out of the country and my temporary SIM provider doesn't support VoLTE.
It's probably nothing and the error is because of the lack of developer files on the ROM but I need people who can test if these profiles act like the flashing from the Qualcomm tool in the thread mentioned above.
So once again if you don't have VoLTE enabled and are feeling a bit courageous - give it a try.
I think the problem maybe for those that changed to Pakistan build on Android 10 and then switched to Singapore ex to get ColorOS 11 and dual SIM meant that things like VoLTE do not work on those builds.
I did it a different way as wasn't bothered about dual SIM. I was on A.46 UK , waited for EU to get ColorOS11 , then switched to EUEX on sec5 and downloaded ColorOS11 c.57 through Belgium VPN.
VoLTE is working for me. it's not present in SIM settings( WiFi calling is) however when I look at my call log there is a VoLTE HD icon next to all my calls, so is working.
Since being on ColorOS11, I have tried several different regions on SEC tool, EUEX dual SIM, Singapore EX, back to GB CPW to check still works and now back to EUEX. Build number always changes to different region in about phone when I have made any changes and check however VoLTE has always remained working for me and is showing as provisioned in engineer mode.
I am from Germany and have a phone with Vodafone FW originally. I switched region to Singapore EX, than installed the Pakistan FW and got C.5 and C.6 via OTA. I switched the region to EUEX (DUAL SIM) and didn't receive the update to C.57, so I switched back to Singapore EX and got the update to C.57 when using VPN Hongkong, which was quite funny.
VoLTE and Wi-Fi calling is working fine with Vodafone, but you can't toggle it in the hidden service menu, it's just active! You can activate or deactivate Wi-Fi calling in the regular settings, but VoLTE is just there, you can't deactivate it.
Both Wi-Fi calling and VoLTE are shown in the bar on the top. With the former Vodafone FW, VoLTE was not shown with an icon, but it was nevertheless working.
Hy here T-Mobile shown volte and Vodafone don't shows but on the status bar there is the volte symbol
MeTheRebel said:
The phone is relatively new and since it's not mainstream most carriers don't support it yet. Some people say they have VoLTE enabled and it works but I personally switched to Singapore EX and it seems VoLTE isn't detected at all so I started digging and it seems this issue is present in most Chinese phones. (https://forum.xda-developers.com/t/guide-activate-volte-and-vowifi-simple-and-clear.4116051/) In this thread they used the Qualcomm tool and exploit the bug in EngineerMode on OnePlus phones which we don't have an access to and since we can't root or unlock the bootloader we can't modify build.prop or change any system files.
-----Maybe it's my carrier, maybe it's the Singapore ROM so please if VoLTE and VoWifi works for you could you post here which country you're on, which ROM version and if you changed region before or not.------
First a warning: If you aren't tech-savvy, experiencing issues or want to potentially turn your phone in a paper weight do NOT try this at the moment. We do not have the tool to restore your phone back (wiping data might work but idk). You can send your phone to Oppo for repair but you might have to wait for a month or two.
I don't know if you need to unlock your phone from the other thread to have access to this mode(I did have it all decrypted during this test) but in addition to the *#808# engineer mode and *#*#4636#*#*(Where you can check if you have VoLTE enabled) I found we have access to *#36446337#.
In *#36446337# I managed to enter "Protocol test switch" -> "MBN TEST" and switch my profile from Common-Commercial(I think it was this one) to Commercial-DT-VOLTE. The phone rebooted and everything is fine but "MBN Validate" is giving me an error when I run it and I can't test if it works because I'm currently out of the country and my temporary SIM provider doesn't support VoLTE.
It's probably nothing and the error is because of the lack of developer files on the ROM but I need people who can test if these profiles act like the flashing from the Qualcomm tool in the thread mentioned above.
So once again if you don't have VoLTE enabled and are feeling a bit courageous - give it a try.
Click to expand...
Click to collapse
I am in the same boat as you. I rebranded to Singapore to get ColorOS 11 update, to use 2 SIM and Call Recording, along with Theme Store, etc.
While on my previous phone (Xiaomi Mi9) I had VoLTE and VoWiFi and my carrier supports them and my SIM has that activated by my carrier, on Oppo Find X2 Pro it seems for them to work is needed special Modem Profile for the concrete carrier you use.
My Carrier is not listed at MBN Test Menu, I tried all the profiles available there, all Commercial ones and all Volte Branded ones and they are not giving me VoLTE and VoWiFi options available in Menu or VoLTE or VoWiFi functionality.
This method used to work on Xioami and Commercial EU Carriers profiles gave me the VoLTE and VoWiFi functionality with just Activity Shortcut access to this menu on Mi9 and simple dialer code to activate VoLTE and VoWiFi switch in Settings.
Oppo Find X2 Pro is not sold officially in my country and by all carriers here and that is why there is no Carrier Volte Profile for carriers from my country and thus it is not possible to activate VoLTE and VoWiFi with other Carrier Profile from MBN Test Menu.
Maybe if we find a way with a Dialer Code or some menu to activate the VoLTE and VoWiFi switch in Settings first this profiles from MBN Test menu will work...
I am out of ideas for now.
ytgbg said:
I am in the same boat as you. I rebranded to Singapore to get ColorOS 11 update, to use 2 SIM and Call Recording, along with Theme Store, etc.
While on my previous phone (Xiaomi Mi9) I had VoLTE and VoWiFi and my carrier supports them and my SIM has that activated by my carrier, on Oppo Find X2 Pro it seems for them to work is needed special Modem Profile for the concrete carrier you use.
My Carrier is not listed at MBN Test Menu, I tried all the profiles available there, all Commercial ones and all Volte Branded ones and they are not giving me VoLTE and VoWiFi options available in Menu or VoLTE or VoWiFi functionality.
This method used to work on Xioami and Commercial EU Carriers profiles gave me the VoLTE and VoWiFi functionality with just Activity Shortcut access to this menu on Mi9 and simple dialer code to activate VoLTE and VoWiFi switch in Settings.
Oppo Find X2 Pro is not sold officially in my country and by all carriers here and that is why there is no Carrier Volte Profile for carriers from my country and thus it is not possible to activate VoLTE and VoWiFi with other Carrier Profile from MBN Test Menu.
Maybe if we find a way with a Dialer Code or some menu to activate the VoLTE and VoWiFi switch in Settings first this profiles from MBN Test menu will work...
I am out of ideas for now.
Click to expand...
Click to collapse
I'm pretty sure they force disable most of this stuff with region profiles (/etc/oppoRegion* folders)
At this point I honestly care more about GDPR protection,VoLTE and removing tencent/heytap crap than call recording and theme store which I don't use anyway.
So my plan atm is to wait for Oppo to release android 11 .57 .ozips so that I can flash back to european firmware then I'll see if changing region to EUEX Dual-SIM works and it's limitations.
This method might help people on EU roms with VoLTE, and I'll test it myself in the future, but at least for now *#36446337# lets us adjust MTU, 4G bands and some other smaller network optimizations.
Okay I don't know where to post this but I found *#649010# and this is where it gets into the spooky territory. I never tried toggling any of the options but I think "Full-port switch" option lets us connect our phone to the qualcomm diagnose tool just like the OnePlus phones from the Carrier profiles thread. I'm just documenting this code here so we know we have an alternative to the OnePlus LogKit.apk option in our Oppo phones.
MeTheRebel said:
Okay I don't know where to post this but I found *#649010# and this is where it gets into the spooky territory. I never tried toggling any of the options but I think "Full-port switch" option lets us connect our phone to the qualcomm diagnose tool just like the OnePlus phones from the Carrier profiles thread. I'm just documenting this code here so we know we have an alternative to the OnePlus LogKit.apk option in our Oppo phones.
Click to expand...
Click to collapse
Interesting to find out what these options do.
For some reason, non of these codes work for me now after doing the region change a couple of times.
lukeaddison said:
Interesting to find out what these options do.
For some reason, non of these codes work for me now after doing the region change a couple of times.
Click to expand...
Click to collapse
We keep telling people - you gotta unlock every time you change region and even then the unlock lasts a fixed amount of time ex. 24 hours before it locks itself again
MeTheRebel said:
We keep telling people - you gotta unlock every time you change region and even then the unlock lasts a fixed amount of time ex. 24 hours before it locks itself again
Click to expand...
Click to collapse
Unfortunately, the tool no longer works for me to unlock, the codes don't work. I'm stuck.
lukeaddison said:
Unfortunately, the tool no longer works for me to unlock, the codes don't work. I'm stuck.
Click to expand...
Click to collapse
Works for me no issue. Try adding cloudflare dns to your setup, tether your phones connection to your pc while disabling your main connection and adding the number values from the original thread, fiddle with the loopback driver, disable firewall in windows or your router. Everyones connection and setup is different you just gotta find a way to make it work on yours.
Tl;dr it works you just got to tinker with it
ytgbg said:
I am in the same boat as you. I rebranded to Singapore to get ColorOS 11 update, to use 2 SIM and Call Recording, along with Theme Store, etc.
Click to expand...
Click to collapse
Did you have the call recording option right after you switched region? I changed to Singapore Ex right after I got the phone, didn't see that option. Then I upgraded to ColorOS11, still did not find that option.
Jennifer000 said:
Did you have the call recording option right after you switched region? I changed to Singapore Ex right after I got the phone, didn't see that option. Then I upgraded to ColorOS11, still did not find that option.
Click to expand...
Click to collapse
You have to give permissions to 'Recording' app, then open enable it in 'Call Settings'
Mitar00 said:
You have to give permissions to 'Recording' app, then open enable it in 'Call Settings'
Click to expand...
Click to collapse
Do you mean recorder App?
Already given all permission but still no call recording option, and the recorder only has cloud sync on its setting
Jennifer000 said:
Do you mean recorder App?
Already given all permission but still no call recording option, and the recorder only has cloud sync on its setting
View attachment 5480471View attachment 5480473
Click to expand...
Click to collapse
Look in your Oppo Dialer settings, should be there somewhere .
Mitar00 said:
Look in your Oppo Dialer settings, should be there somewhere .
Click to expand...
Click to collapse
No luck, but thanks anyway.

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