Holding phone to face for a call starts random apps or hangs up. - Huawei Mate 10 Questions & Answers

Has anyone experienced this frustration with the Mate 10 Pro. When I'm on a phone call and holding the phone to my cheek, sometimes the mute button will get pressed, the hang up button will get pressed, I'll end up in Bluetooth settings screen or on the notepad app and my cheek will have typed a few characters??
I thought the phone sensor is supposed to know when you have the phone to cheek and keep the screen off for battery savings as well as to avoid accidental hang ups, button presses or other things like this.
If there is a setting I have missed and someone can please help me, I'd be forever in your debt. Also want to know if this is something others experience too?
Thanks so much for any help.
Sent from my BLA-A09 using Tapatalk

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Turn off display while in call?

Does anyone know if it's possible to turn off the display while in a call? On my HTC Touch Pro I was able to just press the power button to achieve this - but on the Hero the power button is also the hang up button.
Any ideas?
Actually it's supposed to turn off automatically.
IMO the problem isn't turning the screen off during a call, it's turning it back on when needed.
elcom said:
Actually it's supposed to turn off automatically.
IMO the problem isn't turning the screen off during a call, it's turning it back on when needed.
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I agree completely... Is an annoying issue that display go away on call because if you need something, ie keyboard or see call duration you need to do something for have it back.
Why not try this app, which you shake to wake the screen - not tired it myself but worth a go
Shake Awake
If the screen goes blank during a call you can simply press the menu button to wake up the screen again. Just tested that and it works fine.
Still, it would be nice to be able to turn it off when I want and not have to wait for it to time out to switch the display off.
You can also press the answer button to wake screen while in a call.
As to shake-it-to-wake-it, with the non-stick coating on the device I would probably be likely to launch it out of my hand !!! haha
Sprint Hero
I just picked up a Spring HTC Hero this weekend and am finding the same problem. When I place the phone up to my ear the screen does not shut off. However since the end button is also the same button used to turn off the screen, I'm in a catch 22.
For now I have to wait for the screen to time out. Turning the screen back on is not an issue as many have mentioned.

Stopping screen from turning of during call..

Does anyone know how to stop the screen from turning off during a call?
Move the phone away from your head?
Otherwise, why would you need it to be one when you're talking on it?
turn on the speaker, i think that disables the sensor.
This is a huge problem with 2.1.
In Android 1.5 on the Eris, you could push the TRACKBALL during a call to wake up the screen.
In 2.1, you only have two options. Pull the phone away from your head (often works, but not always, especially if you're trying to get through a phone tree, and often going back to the screen) or push the 'End' button.
If your phone's screen has been off LONG enough, the 'end' button will wake it up.
If it hasn't, the 'end' button will both wake up the screen AND END THE CALL!
It's a huge risk, and unnecessary. THE MINUTE the OTA comes out, I'm calling HTC about it, and asking them.
Oh, and for what it's worth, Screebl Lite takes care of this.
Just set up Screebl, mine is like 20-90 degrees for both portrait and landscape, and for the in-call activity, I have it not be active when up to my ear.
Screebl works GREAT to keep the screen on properly during a call.
Still calling HTC about it. That functionality should be built in better, or at least give me a way to wake up the screen when it gets stuck.
That is exactly my problem. When i go to wake it up to navigate the through menu options it hangs up alot. Very irritating! I will try Screebl.
Thanks!
you can also press any of the two volume buttons and that will wake it up without any bad effect except for a volume change.
Good tip about the volume buttons, I wasn't aware of that trick.
thanks
sometimes my phone won't wake up when I pull it away from my ear, but I usually just move my hand over the prox sensor and then back and it generally wakes up.
Keep Screen
This is a good thread. I had this problem too. After reading your posts I used the copy of KeepScreen that I already had and it worked also! May be my imagination but proximity sensor seems more responsive too.

couple of ?? speaker phone and text volume

I am running tazz froyo, but this has been a problem for a while. When I receive a text message with sound, like one of those stupid forwards everyone gets it has no sound. I have searched the phone settings and cant find a way to disable or enable the sounds. does anyone else have this problem or know what might be causing it?
My second problem is how do you wake the phone up from sleep while on speaker phone without hanging up on the person. The only way that I have been able to do it is to press the end button which terminates the call.
thanks for the help
For the first one, I have no idea.
For the second one, I'm glad to share this as I found it out yesterday.
Press and hold the volume up button and then press the send button to wake the screen when you're on a call and the screen won't turn on.

Capactive buttons?

I dont know if its the viper rom or my phone, but either these things are sensitive as hell all of the sudden cuz of this rom or maybe its just a defective phone.
Recently my phone will be vibrating by itsself while its in my hand, and the menu button might popup or the search button. If i press the back button once, it performs like a double tap and goes all the way to the home screen lol
Has anyone else noticed this?

[Q] ending call

I have noticed this a few times now. When I want to end a call, the screen does not come back on when i remove it from my face. i then have to hit home key or power button to then end call. did not have this issue on my GS3.
anybody else notice this? Is there something i'm missing in smart stay or other setting?

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