LG G5 doesn't boot with replacement display - LG G5 Questions & Answers

Hi guys,
I'm stuck with my LG G5 (H850) not booting after replacing the display. I bought the phone in used condition quite a while ago, and at some point the display cracked and the touchscreen did (and does) almost not work since it is hyper-sensitive now. I figured it stays somewhat usable after putting the phone into the freezer for 2-3 minutes. (apparently heat makes it worse).
So the thing now is, I bought a new phone at some point, but thought the LG still deserves a fix since i liked it for many reasons. I bought a pretty cheap display replacement (didn't want to invest too much money anymore). It was explicitly offered for H850. After replacing it, the phone wouldn't boot anymore. I just saw the LG splash coming and going in a 5s bootloop.
So I thought "maybe a hardware replacement requires to unlock the bootloader..." I unlocked the bootloader with the official guide (which was not easy as it required me to use the old crappy display to allow OEM unlock in android) and installed TWRP at the same time, cuz i thought it could prove helpful for other potential modifications.
After switching to the new display again, the phone would boot either OS and TWRP perfectly. The new display was also looking good. In the boot process it started showing "your device can not be checked for corruption", but that seems to be normal.
I thought "nice job" and put it down for a few weeks. Trying to start the phone again yesterday, I ran into the same issue again, bootloop. After performing a hard reset, which should bring you to TWRP, it's just the bootloop again. Going back to the old display: Booting fine but hardly usable. New display: Booting fine! Waiting for one night: No chance.
I think that's pretty weird. It's not that it doesn't work at all. I'm not an expert (which is why I'm asking you), but it seems the bootloader blocks booting with the new diplay, but only after having it switched off for a while. Once the phone has started, everything is fine.
What adds up to this story is that the phone wasn't perfectly fine beforehand. The old display (before cracking) provoked regular reboots and sometimes "your device is corrupted" would show up in that case. The reboots were gone - at least in a two days test i performed after getting the new display work.
On the other hand, there is something wrong with the basic capabilities of the bootloader with the new display: Fastboot mode works fine, but download mode only appears for a moment before rebooting.
Do you see any solution to this story? Anything I'm missing? I just grew up in a tradition of repairing things, but if you say that's a waste of time, I'm almost at the point of giving up
Thanks!

oliver t said:
tl;dr
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Its not your new display, more likely motherboard fault.
Peace

Related

[Q] Touch screen not working entirely on any ROM.

Alright, guys; I need some help. I previously had the classic all to well known problem with my digitizer, where I was missing about a half inch of touch input on my screen. I had gotten used to just rotating it to type, cause I was out of warranty, and I'm upgrading soon.However, more recently, I have developed a much bigger problem. My touch screen no longer works, AT ALL.
The issue first started when I attempted to install "Someone's ROM" with "That libs". I got screen fade-out that some other users reported, so I pulled the battery and flashed back to my EPinter's CM10 backup. After it had booted, I went to unlock the screen, and NOTHIN'. Not registering any presses or swipes what so ever. I then went into recovery and cleared everything, still nothing. Hooked it up to my PC, ran a FULL wipe (OS included), and flashed a fuitcake. After booting; still no touch screen. A helpful member of this forum suggested I try the PDS fix, so I did. Still left with the same result.
So, my question is... Is there any way that someone MUCH smarter than I can look at some type of statistic I can pull from my phone to see if there's a software problem causing this issue? And if so, is there any way I can retrieve said info with out being able to use the phone it's self? I really don't want to go the next 2 weeks with a flip phone. heh.
EDIT: If anyone can figure this out and get it fixed, I would be more than happy to donate.
Mast likely your digitizer is just broken!
Happens quite a lot on that phone.
They are not that expensive! (see for example http://www.amazon.com/Motorola-Screen-Digitizer-Replace-broken/dp/B004Z0UO8O)
If you can't change it yourself see if you find someone to do it.
Yup. Sounds more like a hardware issue since you already did all recommended procedures.
Sent from that Atrix.
Yeah, I figured as much. Just hard to accept that it's finally completely gone out on me. Especially since it happened at the exact second I tried flashing experimental, untested firmware. I am aware of how simple a digitizer replacement would be, but I don't want to spend $40 on a new one, when I'm about to dump another $300 into a new phone in two weeks, ya know?

[Q] Need Some Good Help with HISENSE Sero 7 Pro!

OK, guys, I'm talking about, most likely, a fairly unique problem I have with my Hisense Sero 7 Pro. So, considering the events of this have occurred over a year ago, pardon me if I have a bad memory. Get ready for story time!
Somehow, I could not get my Hisense Sero 7 Pro to boot up Cyanogenmod. I believe that is the software I loaded on it. For whatever reason, I could not boot it. I mean, fine whatever, right? I still have fastboot or bootloader and those combinations of buttons so that I reflash my software if needbe. It should technically be only a temp brick. But for whatever reason, it became really low on battery, perhaps from me unsuccessfully attempting to change it. I mean so low, that it reached that magical number where all of a sudden the tablet itself doesn't think it has a battery. And thus, it wouldn't even charge. I used a myriad of chargers and attempted all sorts of things to jump start it to a point where I could get it charging again, but it couldn't. Thus, I gave up on this tablet, and got a Nexus 7 2013.
Sometime later (ie, now), I fished this old tablet out of a shoe box when cleaning stuff out. I mean, not that old, but whatever. I thought, why not give it another go? I grabbed a random charger and plugged it in. I left it for 30 minutes to sit there, not doing anything. When I returned, to my surprise, it had reached the magical HISENSE boot screen it had been stuck at previously. This meant, that for some odd reason, my tablet had begun charging to some point, right? Alas, I was very excited. Yes, the tablet was still stuck at the HISENSE screen, flashing off and on again every minute or so, as if it's trying to boot a software that's essentially bricked, it's not there. But it has the electricity throbbing through its veins. And thus, that is enough for me to be excited. Just recently, I tried to boot into fastboot, I believe. And the device threw my a Low Battery symbol. The same kind it threw me when I tried to start it up way back when, and continued to attempt to, whilst it didn't charge, until it was deader than Abraham Lincoln.
But now I have the charger that will charge it, and that's good enough for me. Next Steps? Obviously, wait around, right? Perhaps it's below that 10% locked threshold needed for it to boot into fastboot or recovery? And if that's the case, I'll update you guys on that, but if that's the case, then great. I've got it at that screen.
Now what?
What do I do to flash Cyanogenmod, or Clockwork if I don't have it for whatever reason, and then Cyanogenmod and get this old thing working again? It's a project, true, but if I can get it functioning, this tablet would be awesome to have around the house, and, either way, it's a fun thing to work on.
Thanks for reading my story, and if you can help, great stuff!
i would suggest you install the latest lollipop.
first you will need to install a new recovery (neither the stock recover nor CWM will work with the newer roms)
http://forum.xda-developers.com/android/development/rom-sero-7-pro-uk-au-aosp-5-0-2r1-dopa5-t3015014
the above link has all the info, and files you need.

LG G5 - Any Boot Looping Issues?

Hello,
I have a question about this, I had an LG G4 that had the Boot Loop error which occurred in the last week of January, long story short, has anyone had these problems with this new model? I know they' must have fixed this, but the biggest reason I'm asking this is the LG G5 Unlocked RS988 that is being sold here on Amazon.com:
http://www.amazon.com/LG-Unlocked-P...keywords=g5&qid=1463100037&ref_=sr_1_1&sr=8-1
So far has had a couple of reviews and two people have complained about the boot looping issue, I'm not sure if they're trolling or what, but I figured I'd speak to owners thus far since it's been over a month since it's been released. Really considering this as well as the HTC 10 and S7 Edge as my next device, thanks guys.
no troll.
I bought mine April 1st (Sprint LS992) and it started boot looping a few days ago and finally died completely. I sent it off to LG yesterday to be fixed.
blarg said:
no troll.
I bought mine April 1st (Sprint LS992) and it started boot looping a few days ago and finally died completely. I sent it off to LG yesterday to be fixed.
Click to expand...
Click to collapse
Damn dude, this is insane.
When I had this happen to my G4 I was convinced they wouldn't allow this to happen again, this is concerning.
blarg said:
no troll.
I bought mine April 1st (Sprint LS992) and it started boot looping a few days ago and finally died completely. I sent it off to LG yesterday to be fixed.
Click to expand...
Click to collapse
Really no troll ? I hope is it
DoKaTSuYa said:
Really no troll ? I hope is it
Click to expand...
Click to collapse
I wish. they gave me "about 8-9 days" turn-around so good thing my rooted G3 is still working.
I actually really like my G5. It doesn't appear to be running much bloat and pretty much everything can be disabled through the OS so even though I havent been able to root it I haven't missed it much now that there's a new ad blocker that creates a local vpn for filtering. I like the screen size more than the G3. Only reason I got it was the screen on my G3 cracked somehow (although the glass screen protector over it did not ). The G5 screen is REALLY easy to replace and I liked that too...although it looks like now, you can buy a new G3 screen already installed in a new frame so all you have to do is move the electronics to a new phone body which you can buy on Amazon for about $60... I like both phones but if the screen on my G3 didn't crack (and the G3 is rootable) I probably wouldn't have bothered with a G5.
blarg said:
I wish. they gave me "about 8-9 days" turn-around so good thing my rooted G3 is still working.
I actually really like my G5. It doesn't appear to be running much bloat and pretty much everything can be disabled through the OS so even though I havent been able to root it I haven't missed it much now that there's a new ad blocker that creates a local vpn for filtering. I like the screen size more than the G3. Only reason I got it was the screen on my G3 cracked somehow (although the glass screen protector over it did not ). The G5 screen is REALLY easy to replace and I liked that too...although it looks like now, you can buy a new G3 screen already installed in a new frame so all you have to do is move the electronics to a new phone body which you can buy on Amazon for about $60... I like both phones but if the screen on my G3 didn't crack (and the G3 is rootable) I probably wouldn't have bothered with a G5.
Click to expand...
Click to collapse
Did you notice any overheating before the boot looping occurred?
That's what started happening to me with the G4 prior to it Boot Looping.
Illmatic662 said:
Did you notice any overheating before the boot looping occurred?
That's what started happening to me with the G4 prior to it Boot Looping.
Click to expand...
Click to collapse
Nope. Not even warm. Just hung and started rebooting. Then kept hanging in different stages of rebooting - sometimes it would come all the way up into home screen, other times it would get to asking me for my password during boot, and sometimes it would hang on the Sprint logo. There didn't seem to be any rhyme or reason to it. First time it happened after 6 or 7 reboots it just finished booting and worked normally after. Several hours later same exact behavior except this time the last time screen went dark as if it was starting another reboot and never came back. Tried pulling battery, pulling sim card/SD card, and even the spare battery that was fully charged - no signs of life since.
LG got it today so we'll see.
blarg said:
Nope. Not even warm. Just hung and started rebooting. Then kept hanging in different stages of rebooting - sometimes it would come all the way up into home screen, other times it would get to asking me for my password during boot, and sometimes it would hang on the Sprint logo. There didn't seem to be any rhyme or reason to it. First time it happened after 6 or 7 reboots it just finished booting and worked normally after. Several hours later same exact behavior except this time the last time screen went dark as if it was starting another reboot and never came back. Tried pulling battery, pulling sim card/SD card, and even the spare battery that was fully charged - no signs of life since.
LG got it today so we'll see.
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Click to collapse
Your experience mirrors mine. I had this happen to me last night in exactly the same way. I've opened a case with AT&T and they're sending me a warranty replacement.
bhyurf said:
Your experience mirrors mine. I had this happen to me last night in exactly the same way. I've opened a case with AT&T and they're sending me a warranty replacement.
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Click to collapse
Wow, a lot of people now are starting to show up about this, I saw two posts this morning it makes me hesitant to pick this up now.
I'm starting to wonder if this boot looping issue could be associated with LG's software?
Illmatic662 said:
Wow, a lot of people now are starting to show up about this, I saw two posts this morning it makes me hesitant to pick this up now.
I'm starting to wonder if this boot looping issue could be associated with LG's software?
Click to expand...
Click to collapse
I'm currently under the impression that this is a hardware issue. I've never had a software problem cause my phone to become completely unresponsive like this. It doesn't even react to being plugged in to charge (no charging LED comes on, display stays completely off).
bhyurf said:
I'm currently under the impression that this is a hardware issue. I've never had a software problem cause my phone to become completely unresponsive like this. It doesn't even react to being plugged in to charge (no charging LED comes on, display stays completely off).
Click to expand...
Click to collapse
The thing is, this happened on the G3 (not much) the G4 (Prominently) and now on the G5. I can't see it being a hardware issue since all of these phones from a hardware perspective are all different from one another. I'm just wondering if it's some type of glitch in LG's UI or something. If it is hardware related maybe it's related to cooling? It's tough to say for sure, until someone really investigates this.
And yet this is hardly a widespread issue, and only seems to affect the US variants
Illmatic662 said:
The thing is, this happened on the G3 (not much) the G4 (Prominently) and now on the G5. I can't see it being a hardware issue since all of these phones from a hardware perspective are all different from one another. I'm just wondering if it's some type of glitch in LG's UI or something. If it is hardware related maybe it's related to cooling? It's tough to say for sure, until someone really investigates this.
Click to expand...
Click to collapse
These phones are much more similar in hardware than they are in software. In fact, if you google around a bit about the G4 bootloop issue, you'll find that LG admitted it was a hardware fault with the phone that caused it (I would link directly, but I don't have a high enough post count).
If my phone had any sign of life, I would potentially agree with you, but UI glitches don't hard brick phones.
My wife had an LG G5 and she updated about 22 apps from the Play Store and after the fact the phone kept rebooting. They said they would send another one brand new to replace it.
I spoke with LG and they said that in their opinion one of those apps may have been corrupt and cost the phone to get you in to reboot however I did a factory reset and the issue still prevailed. So we just sent it back to T-Mobile and they sent her a brand new one since it was still within the return policy.
Other than that issue we both have brand new LG G5 that have had nothing but a great experience with these phones.
bhyurf said:
These phones are much more similar in hardware than they are in software. In fact, if you google around a bit about the G4 bootloop issue, you'll find that LG admitted it was a hardware fault with the phone that caused it (I would link directly, but I don't have a high enough post count).
If my phone had any sign of life, I would potentially agree with you, but UI glitches don't hard brick phones.
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Click to collapse
Oh trust me, I know about LG admitting those faults. I got royally screwed with my unlocked H815 which LG wouldn't honor since it was an international variant (Hence why I was looking at the LG G5 RS988). I didn't care that much because I realized I took a risk with the H815 and well, that's life you can't always win. I mean I did notice pretty crazy overheating prior to the phone Boot Looping but if this is happening within the first month is concerning.
@igotroot a corrupt app was what I originally thought as well, but I had only big name or well known apps. Glad to hear overall you're enjoying it, this is a great device.
blarg said:
I wish. they gave me "about 8-9 days" turn-around so good thing my rooted G3 is still working.
I actually really like my G5. It doesn't appear to be running much bloat and pretty much everything can be disabled through the OS so even though I havent been able to root it I haven't missed it much now that there's a new ad blocker that creates a local vpn for filtering. I like the screen size more than the G3. Only reason I got it was the screen on my G3 cracked somehow (although the glass screen protector over it did not ). The G5 screen is REALLY easy to replace and I liked that too...although it looks like now, you can buy a new G3 screen already installed in a new frame so all you have to do is move the electronics to a new phone body which you can buy on Amazon for about $60... I like both phones but if the screen on my G3 didn't crack (and the G3 is rootable) I probably wouldn't have bothered with a G5.
Click to expand...
Click to collapse
I had the same issue with Sprint LG G5. I bought it in April 13 the from Best Buy. It started to reboot 3 times at first and got real hot before it started rebooting. I took it to Sprint repair center where they suggested to do a factory reset. I told them I can do that. But before I was able to do a factory reset, it finally died. Sprint didn't want to replace the phone since I didn't have insurance. I might have to send it to LG for warranty repair which will take 9 business days. Do not buy the LG G5..
I had the same problem on my H850 (International Version), he went into service after sale yesterday.
Wow. After my G4 issues, I vowed never to go back to LG but with HTC taking their sweet time for a full release of the 10 and not wanting the GS7 (I don't like AMOLED and I've heard horror stories of random camera glass breakage and general fragileness of the glass phone) I thought I'd contemplate a G5. Completely out of the question now.
I'll wait a bit longer for the HTC 10.
Sammae7 said:
Wow. After my G4 issues, I vowed never to go back to LG but with HTC taking their sweet time for a full release of the 10 and not wanting the GS7 (I don't like AMOLED and I've heard horror stories of random camera glass breakage and general fragileness of the glass phone) I thought I'd contemplate a G5. Completely out of the question now.
I'll wait a bit longer for the HTC 10.
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Click to collapse
I love my G5 and have no issues with it. It's the fastest phone I've ever used, the camera is awesome, and a removable battery and SD are a must for me. This phone has so far been a very quick and reliable phone.
And the reason I got it was because I could not stand my G4 and all the problems that thing had.
H850... Absolutely zero problems. Amazing phone but I will admit, that based on XDA reports, there have been a lot of variance in build quality amongst US carrier builds in particular...

Reinstall firmware on Verizon Ellipsis 7 tablet

I have a Verizon Ellipsis 7 tablet that is stuck in a boot loop. When I turn it on, I get the "Powered by Android" screen and then the screen goes blank but lit, and never gets to the next stage. I tried entering Factory Mode and cleared the eMMC, but after doing that I can't even get back into Factory Mode. (I spoke to a Verizon rep and he said clearing the eMMC likely cleared too much, and it now lacks the proper kernels to start up.)
I believe this whole fiasco may have started when I used the wrong charger after having not turned on the tablet for months. I stupidly ignored the warning, and the problems started soon after (although it worked perfectly normally for about a day first). I now have the correct charger and have fully charged the device overnight, but nothing's changed.
I think the only hope at this point is to reinstall the OS (the Verizon guy said "flash" it, but I'm not 100% sure what this involves). Can anyone help me do this, simply and safely? I'd like the original OS if possible, but otherwise I'm open to open-source alternatives. Thanks!
i just had this happen too -- and now i am stuck too;
however mine gets stuck at the verizon loading logo
Dude I'm right there with you. I'm almost at the point of installing Ubuntu touch lol I'm still not done with this fight though shoot I'll learn a whole new skill if need be damn things made me forfeit more than enough times.
hola busco firmware qmv7a

Question Shutting down every time screen turns off

Hi all,
Received my 1 iii yesterday, spent several hours setting it up, tweaking, testing, transferring files--and love it. Been an LG V-series user for the last six years, but with LG bowing out and having moved toward radiused corners, rounded glass, notches, etc. anyway--I'm very glad Sony is still out there making sane, non-compromised phones with basic features like microSD, no hole punch, and headphone jacks that are now treated as "niche" or "enthusiast".
BUT, unfortunately, having a very odd problem, and can't find any examples of anyone else having the issue... but it basically makes the phone unusable.
Literally any time the screen turns off--whether via pressing the power button, or via an inactiivty screen time out--the phone either shuts down, or restarts.
I've done a factory reset several times, tested it with fully restored apps/settings/personal data/etc., and totally un-restored, makes no difference--the issue always happens. So it's not the fault of any setting I altered, app I installed or disabled, etc.
I remember the first time I booted up the phone--but none of the factory reset times since then--that it said something about some setting being on to prevent battery wear from the phone being accidentally turned on during shipping. So maybe there's some bizarre setting somewhere that auto-shuts-down the phone when the screen turns off? Otherwise I'm at a total loss...
Thanks in advance for any help!!
Here is one of two reviews from Amazon about this phone:
"Got in the infinity reboot issue right out of the box...a $1200+ phone, very disappointed .
Got it today on the release. Then start setup and update. Not even until all set up finished, it restarted first time. Then again in just about 15mins. Overall been through restart 12 times. Try hard reset and all other methods, not helping. Return....."
So, unless you are the one who left this review...you are not alone! This type of stuff makes me so disappointed!
Sounds like the reviewer on Amazon was having a different problem. Mine stays on perfectly fine as long as one is interacting with it--only shuts down/restarts if the screen turns off.
Given the variety of software states in which the problem occurs--vlank setup, full set-up, safe mode--seems like a rare hardware issue. As long as it can be replaced with a correctly functioning unit quickly, it's still the phone I want...
If not, I guess I ride out my LG V50 till it dies, and then quit using smart phones...
Having to ship it in for warranty repair. Seems like almost certainly a hardware problem--sounds like I "won" the lemon lottery. A bummer, but not an indictment of the phone generally.
But I'm still really digging the phone--when it works. Did a video A/B with my LG V50, and while it didn't strike me as miles better--it definitely was when full-screen. Not having to look at rounded corners and a notch is worth a lot to me. With font and display set to smallest settings, *love* the look and roominess of the screen.
I agree with not wanting notches, or punch holes...this is why I am interested in this phone...PLUS I truly miss having a notification LED. However, so far the reviews from end users/owners...not the "pro" reviewers on YouTube..is leaning towards the negative! My last three phones have been from OnePlus. Currently on the 8T. I know many have started to slam OnePlus for their practice of late patches and higher prices...but I have not had even ONE problem with any of the OnePlus phones I've had! They just work. I've had the 6, 7-Pro, and now the 8T. There's nothing out there that even interests me any longer that doesn't overheat, or freeze, or have unnecessary dedicated assistant buttons??? Disgusted with them all. I just might have to take a harder look at Apple!!!!
Outside of what appears to be a truly random and uncommon hardware issue that's affecting mine per this thread--I actually really loved the 1 mk iii so far.
I haven't had overheating issues, camera seemed excellent, loved the hardware build quality, *LOVE* having a proper screen again (including no notches, aspect ratio, and tons of room w/ fonts and appearance set to smallest). I will never buy a phone that doesn't have microSD support, and access on this phone is awesome (no tool needed).
I wouldn't be too quick to write it off--especially not for the likes of Apple, who provide a hugely compromised, feature-removing, closed-ecosystem product at an inflated price for what you get.
Keep in mind--it's the internet, so you're going to far disproportionatly have people needing to discuss problems. Folks for whom nothing goes wrong--for any product--won't tend to seek out places like this to say so. So I wouldn't let a really small sample of issues unduly color your view...
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Mikehbw said:
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Click to expand...
Click to collapse
Forgot to say there are others on here with similar issue, under random reboot thread.
After sending in for "repair" and receiving it back with no improvement (but "repaired"), Sony has finally agreed I'm due a replacement unit. Have shipped my first unit off, due to arrive to them next Wednesday. Will hopefully receive a properly-functioning replacement soon thereafter... Agree that, if the phone didn't have this bizarre issue, it would be great--very close to what I want in a phone (versus the myriad options out there that don't offer what I want, and insist on absurd design choices I detest).
So, we'll see. Certainly frustrating to have an issue like this on a phone that costs more than plenty of computers...
(To be clear, I had the issue literally every time, from the beginning, regardless of what I had/hadn't set up, installed, sim card/no sim card, micro SD/no micro SD, etc.).
I have Xperia™1 III but the phone is really stable for me, no random reboot. I have only heating issue. Xperia™ XZ2 Premium hasn't heat like this phone. My phone is Hong Kong device
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
jaseman said:
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
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I think you have been lucky
Like you I have never had a problem and been in IT since the early 80's but this isn't something that's has been moved over. Sadly, the phone behaves the same wether out of the box or fully migrated. In the PC world I saw something similar with overheating and poorly cooled AMD processors in the 90's and am wondering if this is a heat related component batch issue?
Sony need to get a grip on this sharpish or they will be looking at refunds, which is never good.
The reboots are caused by the fingerprint reader. My new phone would bootloop while fast charging if my one and only configuration after a factory reset was setting a fingerprint.
DO NOT SEND IT IN FOR A WARRANTY REPAIR - - IT WILL GET WORSE
Get a refund.
First, Sony sent it to SBE with FedEx Ground, which currently takes about 2 weeks.
Second, SBE returned it bricked and voided my warranty. They said I flashed it but I had sent it in new and unmodified. I didn't even think they returned my own phone back because it had a UK/EU label and destroyed firmware. Sony Support would no longer help me because I was no longer a customer. SBE insisted I was a firmware flasher that deserved nothing. I ran EMMA and it showed my phone IMEI, locked bootloader, and stock firmware.
I finally found somebody on Sony Support who would give me an RMA. Maybe it was their mistake, but I wasted no time shipping it back. I'm doing a credit card charge reversal if I get any more crap from Sony/SBE.
I have spoken to Sony UK tech support and they have confirmed there is a reboot issue with some1iii's. Apparently, second line technical support have identified the issue (software) and there will be a revision released to cure this. When pressed, they couldn't give me a date for this and were a little vague. I was advised to return to my supplier for a refund.
Not good on a phone costing £1200 and surprised they haven't got their act together more quickly. They seem to be struggling getting phones shipped presently and my supplier has confirmed a 14 day wait if I want to re-order. I don't know if this is just poor advanced planning by Sony UK or if this is a Sony global problem trying to get hold of the components for manufacture.
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
Good to know there's some awareness now on Sony's part of this issue, and a plan yo resolve it via software (?). If the second unit I get has the same issue, I guess I'll wait a bit for that aoftware resolution--but deeply hoping I won't have the issue again.
I will say, I believe I tested not registering any fingerprints on at least one of the numerous factory resets I tried, and I believe the issue still occurred--had seen threads of similar issues stemming from the fingerprint reader on other manufacturer's phones, so tried to rule it out...
The original phone I got back from SBE wasn't bricked, it just wasn't in any way improved. Fortunately Sony didn't make any weird claims that I'd done anything wrong (I wouldn't know how to mess with "rooting" or whatever--no interest/need to). It was delivered to Sonyin San Diego by FedEx today--so hoping my replacement unit ships in the next day or two...
Mikehbw said:
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
Click to expand...
Click to collapse
Agreed. With LG gone, I really want the Xperia 1 iii to pan out--only phone that has microSD, no notches/currves/radiused corners, a hogh-res screen, and a headphone jack. If I can't get one to work properly, I'll probably just buy another LG V50, second-hand.

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