Just received Pixel 3 and had to return it! - Google Pixel 3 Guides, News, & Discussion

I was excited to receive my pixel 3 Just white 128 GB yesterday 10/18! Upon opening the device and holding it in my hand, I felt the lower SIM card tray was not fully seated into the slot. I removed it and re-inserted the tray. It seems there is an issue with this device and the sim tray not staying fully seated as you can feel the edges start to get pushed out. The sim tray end is aluminum and sharp edged. I use Project Fi and have no use for the sim tray. looking further, I noticed two blemishes right above the tray which turned out to be scratches in the plastic housing. Needless to say I was going to keep it just so I can use it , but decided to get an RMA and return it. I didn't even turn it on! Inspect the device fully before use! I have a replacement coming asap.

That is super ****ty. It even looks like the screen isn't seated all the way either. I have no lip on my 3 XL between the screen and the plastic bezel.

firepong said:
That is super ****ty. It even looks like the screen isn't seated all the way either. I have no lip on my 3 XL between the screen and the plastic bezel.
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Oh, yeah...just noticed that! I was so focused on the scratches and SIM tray that I didn't even bother too look for other issues. Good call! Guess QA missed this one SMH!

thats sucks. I see a few things popping op on the forum regarding pix 3. Scares me a little. Hope you get the replacement soon. Look at the bright side, im only getting mine on Nov 16th =)

Related

Sprint cheap feel?

Hi, I have a HTC Pro for sprint, I love everything about it except the battery cover and volume buttons.
The cover creaks, and makes a ton of sound if I try to use the keyboard, one corner is loose, and I believe thats where the sound comes from.
Also the volume keys are hard to use and they sound more like creaking plastic, I cant even tell when it is actually clicking.
Anyone else have this problem? Mine has been like this since day 1.
Any fixes?
I was about to say "Perhaps you have a defective machine, as I also have a Touch Pro from Sprint and have not really noticed this problem" and then I picked it up... top corner as in the back cover right behind about where "Sprint" is printed on the front? Mine actually makes creaky noises there, too... with a bit of push.
I honestly don't notice the noises when I am typing with it, simply because I'm used to keyboards clicking, and noises around me, but I do see what you're saying. I have no fixes to offer, since it seems to be manufacturing rather than a joint or something that could do well with a little dab of WD-40 or something. If the noise takes over my mind, though, you are totally to blame.
Just got mine today. It's very pretty. My first note after only a few hours of usage is the top panel/screen slides a bit to easy, the mogul was a bit more tight...
With some well placed paper, I took small pieces and folded it once, on the corners you can make the cover fit better. This has silenced the creak people are talking about.
Considering the backis a peice of plastic that flexes to lock in and come off,
I don't mind the creaking. I'd prefer this than over a heavy piece of steel
with screws holding it in. The phone is heavy enough as it is.
Sure the quality control isnt' fantastic. The buttons on the face are a little raised up.. but not enough for me to be picky about it. The phones nice, I like it, and i'm happy it's pretty darn good.
Mine creeks too...and the power/volume hard keys dont give good feedback and have minimal travel. I feel as though the power button will break soon, especially since it's used so much to wake the phone. The overal construction is much more beautiful than the mogul, but aside from the keyboard buttons, the construction feels more flimsy, and the slider not as smooth as the mogul.
The touch screen seems to be less sensitive too.
Oh well...it's only a very expensive phone...
My cover creeked pretty bad. I cut a business card to fit and put it under the cover. Problem solved.
i fixed this by putting blue painters tape in layers and cutting to the right size and adding one layer at a time and then putting the cover back on then checking the noise. i reapeated this till it no longer creaked. this is not my fix but posted by someone at ppcgeeks and i think i was linked from there too. but the painters tape has a smooth surface on the non sticky side and it helps the battery cover slip on easily and is easily removed if you need to. hope this helps. oh yea the area around the micro sd slot is the main creaking area on mine and i have heard others say the same. it took 3-4 layers there.
tommy11481 said:
i fixed this by putting blue painters tape in layers and cutting to the right size and adding one layer at a time and then putting the cover back on then checking the noise. i reapeated this till it no longer creaked. this is not my fix but posted by someone at ppcgeeks and i think i was linked from there too. but the painters tape has a smooth surface on the non sticky side and it helps the battery cover slip on easily and is easily removed if you need to. hope this helps. oh yea the area around the micro sd slot is the main creaking area on mine and i have heard others say the same. it took 3-4 layers there.
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Click to collapse
I used some thin strip electrical tape 2 layers on the right side next to the camera. "QUITE NOW"
I think its individual defectiveness. My phone creaks only if I put my ear 1 inch away from it when i press the Sprint logo, extremely unnoticeable. It feels much more solid than my last phone, HTC(PPC)6700, the side buttons are all solid and secure and respond well. No tape needed. If this happened to my phone I'd take it back and demand a new one as it retails for 550USD and that sort of defectiveness is unnacceptable. Although my 6700 retailed for 600USD and was much cheaper.
Mine also has a little creek. There isn't much i dislike about this phone besides the lack of working FM at the moment, and most importantly, the performance of 3d applications/games,videos etc.
I'll try the tape thing tonight.
Wow I don't know why I didn't think about putting something behind the cover. I was complaining that mine feels cheap, but I just threw a few post its back there and now it's nice a firm! thanks!
I ordered my first touch pro over the phone, and it felt SO cheap with all of the "symptoms" of what everyone has been saying, but for a different reason I had to exchange it, and the one they gave me at the store feels SO much sturdier.. I am glad I exchanged..

[Q] ..legend internal battery flap/door broken

.. my apologies if this not the appropriate place to post this, but I need help..the little battery door/flap that clips into place which holds the actual battery in place and covers the SIM card (not the black battery cover/antenna) has broken!!.. Now whenever the phone drops or is handled rough enough to cause the battery cover/antenna to come off, the battery slides out of place and the phone turns off.. this happens multiple times throughout the day..i'm ready to throw this phone into the far reaches of this galaxy to say the least... if thats not bad enough, the little chrome peice that surrounds the sensor part of the optical trackpad on the front of the phone has fallen out .. it really takes away from the beauty of the phone!.. any idea where I can find replacement parts for these???.. used or new, it doesn't matter ... If ANYONE can help me i'd be indebted to you for ever!!!
Try contacting HTC.. They make the phones and they should know.. And btw.. Handle your phone a little more careful..
Sent from my Legend using XDA App
Damn, i've always been afraid of that happening expirimenting and having to remove the battery frequently. Don't know anything to help you, sorry
I have the same broken part. Been looking around for this part for a while with no luck. HTC want £44 to replace it, only by sending it in for a repair. They will not sell me the part and I cannot find it anywhere.
I will keep an eye on this thread for more suggestions.
Tape? Although it would have to stick to the aluminum unibody. See if it works! My head's imagery seems like it could.
Yes, my Legend is basically held together with tape. Without it, the battery cover comes of very easily. It's been like this for about 6 weeks now.
I've also been in to my local Vodafone shop to see what they say. They will not repair it as it's a moving part.
Buy your Legend a silicone or rubber case. That should prevent black cover from falling off.
Sent from my HTC Legend
why don't u fill the gap between the black part and ur battery with a soft rubber?
i think it'll solve ur problem
I want this part too. The center clip mechanism has failed due to taking the cover off regularly.
Oh my goodness, I should stop switching SIMs every now and then. I'm scared, actually.
branch8 said:
Damn, i've always been afraid of that happening expirimenting and having to remove the battery frequently. Don't know anything to help you, sorry
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I was thinking of placing a secundairy antenna on that part, so you would stil have an small antena if the lid is missing. or maybe even better reception.
If you still have problems with the battery cover/flap, here's what i did on my legend: Take out the battery, look inside the battery compartment, you'll see the four battery contacts/pins, and right next to them you'll see there is a small black square rubber, glued to a metal spring underneath. The spring is heavily glued to the chassis/plastic body. I took a small (but strong) set of tweezers, and pulled the thing off the phone (the spring + the small rubber attached to it), and my phone works perfectly now, with the broken flap. The thing is that the spring is actually pushing the battery out, for "easier" removal, thus making the battery loose contact/fall out on every shake/impact.
I think that the design of this part is the worst about the legend. On mine I have experienced that the grip is weaker and weaker, and now comes off quite easily (unintended).

Dust under the screen...

Looks like I got one dot on the middle right side, tiny specks on the top right side, and a few more on the top. I also got some light leakage, but that's very, very minor compared to the dust under the screen. I'm kinda OCD about this, so I'm thinking of getting an exchange at Bestbuy..
What about you folks?
You sure its not dead pixels. Anyways, if it bothers you return it. its about customer satisfaction. So what if they look at you strange, you'll be happier and anyways, who cares about them.
Damn why can't HTC get this right! It seems every new HTC phone gets dust under the screen.
Yeah. Hopefully my new TPU case that's coming will block a lot of the incoming dust after my exchange.
I'm having some other problems as well, preferably with 3D youtube videos not playing in 3D. :/
I was thinking about getting the Otterbox Defender but I decided not to because of the size of it, But now I think I'm gonna get it because it will totally keep dust from getting under the screen.
I havent had this issue myself since the Hero, but it was most definitely annoying. It got so bad that I was tempted to just spray the phone with aerosol lol
Every HTC phone I have had has screen lifting issues. When you get a new htc phone press around the screen. If you hear any popping sounds the screen is strarting to left and will get dust under it. I use a hair dryer and get the screen really hot. Then press the screen down for 3 to 5 mins. This will help seal the screen and will keep dust out of your new phone. There can be dust under the screen from poor manaurfatioring proccess so inspect your new phone then use the hair dryer trick before it gets dust under the screen.
Yeah I got a damn spec of dust stuck inside my camera lens too... good thing its off to the side edge but yeh that urrrks!
Jeremiah239 said:
I was thinking about getting the Otterbox Defender but I decided not to because of the size of it, But now I think I'm gonna get it because it will totally keep dust from getting under the screen.
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Click to collapse
I got the otterbox commuter case and it is wonderful. It is like silicone so it isn't slick and it doesn't add a lot of mass to the phone. It will still go in your pocket easily.
Mine had dust too. Exchanged it as soon as I noticed it.
Sent from my PG86100 using XDA Premium App
I literally just watched a piece of dust get stuck under the screen when I was wiping it off. It wasn't there, then a moment later it was. This is in addition to 3-4 other specs I just noticed today. I think I may go into the Sprint store this weekend and exchange it. Has anyone had any trouble exchanging it for dust issues?
I just noticed 2 specs of dust near the charging port, very annoying. I had this issue with the Hero as well...got about 3 replacements, and they all eventually got dust under them.
Anyone have an issue exchanging their phone with this issue? I got mine at Best Buy, so they better take it back.
I got mine at Best Buy as well. Just make some stuff up like the buttons feels loose and the battery will drain randomly at times.
Why, is dust under the screen not a valid reason to return it? It shouldn't happen.
You guys should put a piece of tape over the headset jack when not in use. Most dust comes in through that jack.
ronnienyc said:
You guys should put a piece of tape over the headset jack when not in use. Most dust comes in through that jack.
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Click to collapse
I think the dust is coming in from the sides of the screen because its not sealed good
For those of you that have dust, did you exchange it for a new phone?
ronnienyc said:
You guys should put a piece of tape over the headset jack when not in use. Most dust comes in through that jack.
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Click to collapse
Why the eff should somebody have to do this to any phone let alone a brand new phone? If you have to do that then its not built right.
True, but it works.
Lol, I am not putting tape on my headset jack.
It looks like mine came in through the charger port

[Q] Screen Coming Loose

Hello Everyone,
I did a search but I didn't see anyone else posting something about this, but it seems likes my display glass is starting to separate from my phone about halfway down the body. The glass is now a hair higher that the actual plastic body on the left and I can physically push it down and the screen actually shows a wave, like when pressing too hard on an LCD or touching a non-touchscreen. I was wondering if anyone else was having this issue?
I am trying to determine my best option for warranty service as I used the transfer the upgrade trick on VZW and don't want to throw up any red flags. I also want to keep my battery door because I have the wireless charging sticker on it.
GTiceman said:
Hello Everyone,
I did a search but I didn't see anyone else posting something about this, but it seems likes my display glass is starting to separate from my phone about halfway down the body. The glass is now a hair higher that the actual plastic body on the left and I can physically push it down and the screen actually shows a wave, like when pressing too hard on an LCD or touching a non-touchscreen. I was wondering if anyone else was having this issue?
I am trying to determine my best option for warranty service as I used the transfer the upgrade trick on VZW and don't want to throw up any red flags. I also want to keep my battery door because I have the wireless charging sticker on it.
Click to expand...
Click to collapse
Well that's no good! Sorry to hear that, I've not seen anywhere online either where people are having that problem.
As far as your options go though... Not sure you have many. You can either pay someone to replace the screen, if it's repairable and you can find someone.... Or obviously you'd have to just go for the insurance... I'm curious, how would you throw up any red flags if in fact there is something as obviously detected as your screen? I've not done the " upgrade trick " myself so bear with me if that's a silly question.
Well I might be able to get replaced under Manufacturer Warranty as there are no signs of damage. I also do not have insurance on the phone.
I'm having the same problem, the middle left edge of my screen is lifting up (very slightly) as well. Light bleeds through the edge of the screen and the lcd changes color when I press with moderate pressure. I plan on contacting Verizon for warranty support tmrw.
So I spoke to VZW and they told me that the screen lifting off from the bezel is considered a physical defect rather than a manufacturers defect so it is not covered under warranty support. FWIW my phone has not sustained any major drops or any major damage at all...
Do you guys have the qi sticker on yours? Mine does and it's a really tight fit... I was thinking that maybe it could be pushing out the screen
My Verizon LG G3 screen is now separating from the midframe on both sides in the middle of each side. It is up about a 16th of an inch, can be pushed easily back down but doesn't stay. Light leaks from the edges.
Sent from my VS985 4G using Tapatalk
---------- Post added at 05:10 PM ---------- Previous post was at 04:27 PM ----------
I discovered I had a spare sd chip and spare sim stored under my battery. When I removed them both, reinstalled the battery and qi circle case, the light leaking was gone.
Looks like the G3 is pretty flexible and that the display is not glued down except at the corners. If you crowd it in the back, the display can bulge out the front of the frame. This doesn't mean its broken or defective, just tight.
Sent from my VS985 4G using Tapatalk
Same thing has happened here on the left hand side only. I must admit I decided to store a spare SIM under the battery and a day or so later noticed a raised edge on the left side of the screen. I immediately realised this must be the case and removed the spare SIM but now the left side it ever so slightly raised, I notice this most when using the phone in the dark/dark areas as light bleeds out along that raised edge.
I may try get a replacement but since this is the second thing that occurred with the LG G3 for me (first was cracked camera lens) I may just come to the conclusion the LG cant cut it against my old Galaxy S3, which is still going without fault all these years. Might just be eyeing up a new S6 sometime in the future.
Just coming here to say that this is also happening to my device, only on the left side, as well.
I am trying to activate the warranty to get it fixed.
TTSDA said:
Just coming here to say that this is also happening to my device, only on the left side, as well.
I am trying to activate the warranty to get it fixed.
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Click to collapse
Me too.. Gonna see about getting it swapped
Did you guys bought your phone New from the store ? Like Verizon ?
This issues sound like the aftermarket LCD screens sold on eBay. I have bought 3 LCD screens from eBay. For the LG G2 twice and one for the G3. Once installed and a few uses on the phone, parts of the glass lifts up from the LCD and frame. That's cause they're high quality not genuine LG screens... They don't have the good loca glue on the screen.
I am experiencing the same problem. i only bought it in June 2015 and I don't know how that happened because I haven't even dropped it once.
I am thinking to claim the warranty. Because it seems like the glue has come off of it.
Yup. Mine is doing this too now... awesome! Left side as well. This is my 3rd G3 since July 2014 - I'm done with LG.
From what I've seen on other phones, the screen is often held on by some kind of adhesive. Considering this phone gets red hot if you do two things, like talk on the phone and try to web browse (like so hot it's hard to even hold), it probably slowly breaks down the adhesive holding the screen on.
My vs985 display lifts a bit in the middle along both sides, but only when I have a spare sim or sim adapter attached back there with the battery.
Doesn't take much.
Sent from my Nexus 6 using Tapatalk
i have this problem too in my phone screen...
ivann23 said:
i have this problem too in my phone screen...
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Click to collapse
Same. Light leaks out the Sides
Sent from my LG-VS985 using Tapatalk
A solution would be a case that cover that area of the phone. for example:
http://www.amazon.com/G3-Case-Bastex-Heavy-Protective/dp/B00PIYNE7Y/ref=sr_1_12?s=wireless&ie=UTF8&qid=1448743612&sr=1-12&keywords=g3+case
It's that Wireless Charging unit in the cover that brings the display up. Notice how the bleeding disappears when you take the cover off.
If you're not big on wireless charging, I suggest you perform operations on your backcover and get that bump out of there.
My LG G3 seemed to be having the same problem as well. It has beeen lifting slightly on both of the long sides and if it is on i can look at the side of the phone and see light escaping from the display. I orginally thought the my screen was somehow bent, but out of curiousity i inspected the back on the phone. In that i found that somehow my battery seems to be pushing my display out of the midframe... When i take the battery out the screen returns to the midframe on its own. When i try to put the battery back in it pokes out slighlty then when i put it in completely the display pops back out slightly on both sides again. I dont know how to fix this issue but if someone could figure it out that would be appericated.
jncool101 said:
My LG G3 seemed to be having the same problem as well. It has beeen lifting slightly on both of the long sides and if it is on i can look at the side of the phone and see light escaping from the display. I orginally thought the my screen was somehow bent, but out of curiousity i inspected the back on the phone. In that i found that somehow my battery seems to be pushing my display out of the midframe... When i take the battery out the screen returns to the midframe on its own. When i try to put the battery back in it pokes out slighlty then when i put it in completely the display pops back out slightly on both sides again. I dont know how to fix this issue but if someone could figure it out that would be appericated.
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Click to collapse
Have you tried a new battery? Is your battery swollen? Sometimes they get bloated when they go bad.

Screen Protectors

Anyone recommend a screen protector which actually has the pin hole at top and cover full screen.
As the ones about i see, don't even cover all the screen, leaving gaps at both top and bottom
Well, I found one absolutely perfect on amazon after reading numerous reviews on numerous screen protectors.
You get 3 in a pack, comes with usual wipes and also some glue for the edges, which really is not required at all.
Not a bubble anywhere, simply wiped with wet wipe and then dry, lined up camera dead centre and gently placed it,the screen did the rest and see the air bubble disappear, few more light presses to make sure and its bang on.
I am ocd and can say this tempered glass screen protector is absolutely spot on, covers all screen and hole for camera.
I also for first time ever did fingerprint on lock screen, didn't back up neither as i ain't letting samsung have my private info.
Took approx a minute to setup so you get full print, and on every single test approx 30 test now, it unlocked straightaway, soon as i touched screen.
https://www.amazon.co.uk/dp/B083P4D4HH/ref=cfb_at_prodpg
UPDATE:- the glue or liquid that comes with it, i decided to use also, as it got the better of me haha.
The edges there are a slight gap and I mean tiny, so have this liquid a go.
I poured it into a cap and used the little brush that comes in kit.
I did bottom first to test, brushed it on edge and it filled that gap.
Wipe with wet wipe and dry and pressed on glass to make sure it made contact and filled which it did.
I proceeded to do this on other 3 sides.
Dont worry about any going on the glass itself.
Simply use small sponge and soapy water to wipe of and then dry.
The glass can not be seen at all now, I forget I have one on, it is that good.
Wingchundub said:
Well, I found one absolutely perfect on amazon after reading numerous reviews on numerous screen protectors.
You get 3 in a pack, comes with usual wipes and also some glue for the edges, which really is not required at all.
Not a bubble anywhere, simply wiped with wet wipe and then dry, lined up camera dead centre and gently placed it,the screen did the rest and see the air bubble disappear, few more light presses to make sure and its bang on.
I am ocd and can say this tempered glass screen protector is absolutely spot on, covers all screen and hole for camera.
I also for first time ever did fingerprint on lock screen, didn't back up neither as i ain't letting samsung have my private info.
Took approx a minute to setup so you get full print, and on every single test approx 30 test now, it unlocked straightaway, soon as i touched screen.
https://www.amazon.co.uk/dp/B083P4D4HH/ref=cfb_at_prodpg
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Click to collapse
The protector looka good. Only sad thing is that, it's not available now.
wow and i thought this phone would be pretty popular with the price cut, turns out no one really use it huh?!
hhwong said:
wow and i thought this phone would be pretty popular with the price cut, turns out no one really use it huh?!
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I don't get why people aren't buying this!!!
Maybe due to Pixel 4a?
Rishabh.XDA said:
I don't get why people aren't buying this!!!
Maybe due to Pixel 4a?
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Click to collapse
well on amazon it is CAD$500 tax included, pixel 4a is CAD$541 after tax, aside from the better camera processing on pixel which i personally dont care much, i dont see a reason why should i go for pixel instead of this amazing mid tier phone!
I really dig the large screen on here
Still love my A71
Really surprised that this phone is not more popular! The camera is good for being a mid-range phone and price is definitely fair.
Anyways I am using https://www.amazon.ca/dp/B0852YB79R?ref=ppx_pop_mob_ap_share
It's extremely clear, doesn't attract fingerprints, and comes with a fitment frame to make it really easy to get it applied perfectly.
Fingerprint sensor works perfectly as well.
@wolfy
Is there any amazon store link that can be shipped to Greece this temperred glass because from Canada one can't?
xalaros10 said:
@wolfy
Is there any amazon store link that can be shipped to Greece this temperred glass because from Canada one can't?
Click to expand...
Click to collapse
Sorry I will have to leave it for others to answer, but you can try a search for the same ASIN on the local Amazon site.

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