screen fault - Huawei Mate 20 Pro Questions & Answers

Spoke with Vodafone tonight apparently a few have called about the "green screen " or the screen bleed on the bottom right .
I'm getting a call back tomorrow . This phone will be swapped. I really like this phone but as the 6T has been announced then it has one last chance before Huawei gets dumped .

stewartk said:
Spoke with Vodafone tonight apparently a few have called about the "green screen " or the screen bleed on the bottom right .
I'm getting a call back tomorrow . This phone will be swapped. I really like this phone but as the 6T has been announced then it has one last chance before Huawei gets dumped .
Click to expand...
Click to collapse
Blagh!
I've just boxed mine up and still deciding whether to cancel and go for Pixel 3 XL or try a replacement device first....

cd993 said:
Blagh!
I've just boxed mine up and still deciding whether to cancel and go for Pixel 3 XL or try a replacement device first....
Click to expand...
Click to collapse
Give a replacement a try. IF it fails, then change. Thats what id do.

leo72793 said:
Give a replacement a try. IF it fails, then change. Thats what id do.
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Click to collapse
That's what I'm doing. I want the free watch lol

leo72793 said:
Give a replacement a try. IF it fails, then change. Thats what id do.
Click to expand...
Click to collapse
Getting new phone tomorrow. Then I've 30 days to see if it's ok.

If I bought from mobiles.co.uk (who are shocking btw) who do I need to contact? Them or Vodafone?

Kipp162 said:
If I bought from mobiles.co.uk (who are shocking btw) who do I need to contact? Them or Vodafone?
Click to expand...
Click to collapse
Contact who you got it from. Should be swapped next day.
I've noticed thAt this app shows the faults better

stewartk said:
Contact who you got it from. Should be swapped next day.
I've noticed thAt this app shows the faults better
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Click to collapse
which app? I cant tell if mine has it or not, I think I can see a very slight green hinge but not sure if its just my eyes playing tricks!

Exchanging mine today, back to my oneplus one for the next few days
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fuzzybearcow said:
Exchanging mine today, back to my oneplus one for the next few days
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Wow mines not that bad.

fuzzybearcow said:
Exchanging mine today, back to my oneplus one for the next few days
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Click to collapse
I have really mild green light area around the edge, which I can only see on minimum brightness, in a pitch black room, with a grey background. (Not my usual use case for the phone)
Nothing like this though. I am going to get insurance and keep hold of it as is fine on mine. Hope you get a better replacement.

Jonathan-H said:
I have really mild green light area around the edge, which I can only see on minimum brightness, in a pitch black room, with a grey background. (Not my usual use case for the phone)
Nothing like this though. I am going to get insurance and keep hold of it as is fine on mine. Hope you get a better replacement.
Click to expand...
Click to collapse
I'm hoping the batch clove just shipped don't have this issue

I have noticed that white and grey on mine looks green/yellow down the right side of the screen on the curve, nothing like the picture above but havent had a curved front phone before so dont know if this is normal lol

havokk said:
I have noticed that white and grey on mine looks green/yellow down the right side of the screen on the curve, nothing like the picture above but havent had a curved front phone before so dont know if this is normal lol
Click to expand...
Click to collapse
It's normal for the curve to have a slight shade distortion effect

Reuben_skelz92 said:
It's normal for the curve to have a slight shade distortion effect
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Click to collapse
Not as bad as this.

stewartk said:
Not as bad as this.
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Click to collapse
I mean in normal use not at the lower brightness

Related

Home button

hi on all G2's i see in vids etc the home button on the phone as a chrome/silver surrond, mine doesnt was wondering if im the only one?
mxn- said:
hi on all G2's i see in vids etc the home button on the phone as a chrome/silver surrond, mine doesnt was wondering if im the only one?
Click to expand...
Click to collapse
The S2 is meant to have a silver/chrome surround on the home button, if yours doesn't it's a manufacturing fault and you should consider returning your device. Even if it doesn't bother you, it'll wreck the resale value when the time comes.
Mine doesn't have the chromed finish either. I really prefer it this way!
Sent from my GT-I9100
hmm wierd anyone else?
I'd love to see photos!
Mine has a silver surround. Did you buy it in China?
steve228uk said:
I'd love to see photos!
Click to expand...
Click to collapse
me too ...
Tiny Tiny silver chrome surround hardly visible .
Inside not outside the button .
jje
JJEgan said:
Tiny Tiny silver chrome surround hardly visible .
Inside not outside the button .
jje
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Click to collapse
Hardly visible?!
Even in this crappy quality photo (sorry about that ), it's clear on mine.
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You are thicker than me and brighter chrome .
Need to go to a window to define it and need a magnifying glass to see its chrome .
jje
JJEgan said:
You are thicker than me and brighter chrome .
Need to go to a window to define it and need a magnifying glass to see its chrome .
jje
Click to expand...
Click to collapse
That doesn't sound right to me... Any chance of a photo?
steve228uk said:
Hardly visible?!
Even in this crappy quality photo (sorry about that ), it's clear on mine.
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Click to collapse
mine is gun metal grey, hardly visible!
winwiz said:
mine is gun metal grey, hardly visible!
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It's the same colour as the outer frame so gunmetal too. I guess it looks a little shiner in the photo.
Same here, my home button surround and the trim round the face are both a Smokey dark grey rather than a bright chrome. First day purchase from phones4u uk...
Sent from my GT-I9100 using Tapatalk
Mine is not silver. It is almost a gunmetal colour, the same as the frame around the screen.
Sleepycat3 said:
Mine is not silver. It is almost a gunmetal colour, the same as the frame around the screen.
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Click to collapse
Same goes with my O2-branded SGS2.
Sleepycat3 said:
Mine is not silver. It is almost a gunmetal colour, the same as the frame around the screen.
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Click to collapse
+1
Trust me. It's there somewhere. LOL
My box says smoke grey on outside
Sent from my GT-I9100 using Tapatalk
They're all the same accept people are seeing theres in a different light?
jimbob_me said:
They're all the same accept people are seeing theres in a different light?
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Click to collapse
no definitely smoked gunmetal vs silver/chrome. One guy on the overclock thread said he had silver and insisted his setcpu reported he had a tegra chip - I haven't looked back lately.
crypticc said:
+1
Trust me. It's there somewhere. LOL
My box says smoke grey on outside
Sent from my GT-I9100 using Tapatalk
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Click to collapse
Breakthrough! I just checked my box and it says...... "Noble Black"!
So there are different colours!

Great I have a bad light bleeding on my Gamestop prime

Top right.
WHY WHY WHY me????? Have to go call them now to see what they can do. Dang it. All this wait for this.
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damn that blowsss!!! maybe you can get some free stuff if you complain hard enough. Good luck!
aznmode said:
Top right.
WHY WHY WHY me????? Have to go call them now to see what they can do. Dang it. All this wait for this.
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I wonder if there's a way to find out who makes the LCD panel for the Prime? That looks like LG's handiwork. They had huge issues with screen bleed on the O2X/G2X and got dropped as a supplier to Apple because of it. Sorry you drew the short straw. At least you'll have it to use until you can exchange it or send it in for repair. GameStop has a 30 day return policy for defects so make sure you get on the list for a second wave unit in January if you're going to exchange it.
It's worse in person. The picture dims it more. I don't want a freebie. If later down the road I sell this I have to knock the price down even more and most probably wont even buy it.
BarryH_GEG said:
I wonder if there's a way to find out who makes the LCD panel for the Prime? That looks like LG's handiwork. They had huge issues with screen bleed on the O2X/G2X and got dropped as a supplier to Apple because of it. Sorry you drew the short straw. At least you'll have it to use until you can exchange it or send it in for repair. GameStop has a 30 day return policy for defects so make sure you get on the list for a second wave unit in January if you're going to exchange it.
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Click to collapse
Thanks for the info. I'm on the phone with them now. Man this sucks. I wanted to rub in to my friends face who has an ipad2. Now I cant.
EDIT: I need to talk to a manager tomorrow to see what they can do. No one really has them in stock. Also they said they cant do refund since its what they consider a "system". But i'll what the manager can do tomorrow. Maybe I they add my name to the next batch like you said.
I'm not really surprised the way they had to rush these things out. Just sucks I ended up with a bad one.
damn i feel for u bro. i have light bleed but its only really only noticable on the asus boot screen...
put up a fight, we didnt pay this much and wait this long to have sreen bleed and non-functional gps. good luck to you and i hope u get a perfect one next time (if it even exsists).
aznmode said:
I wanted to rub in to my friends face who has an ipad2. Now I cant.
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Sure you can. Just do it outside with a light background and set the super bright display to stun.
BarryH_GEG said:
Sure you can. Just do it outside with a light background and set the super bright display to stun.
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Click to collapse
LOL. So I have to wait till tomorrow??? OR I can just cover it with 1 hand. OH I know Ill put a sticker on it. This is the first tablet I spend over $300 on. Asus you suck!
Not good.
Sent from my Galaxy Note using XDA premium.
.............
I'm so glad that unlike my TF101 B50, my Prime is perfect. The build quality for the Prime is amazingly good.
xTRICKYxx said:
I'm so glad that unlike my TF101 B50, my Prime is perfect. The build quality for the Prime is amazingly good.
Click to expand...
Click to collapse
I do admit other than the light leakage its built pretty solid. As far my issue, if its anything like any LCD tv there's probably something in there that got stuck between the screen and bezel. Probably easy fix if only I knew how to open it. The build quality is so tight I can't see how the heck they put it together.
You should be able to get a refund.
At least in the UK you would be able to.
If goods are not sold as advertised then auto refund.
If they have display model that does not have screen bleed then it is not sold as advertised.
Good luck.

Backlighting issue

Has anyone noticed that the bottom edge of your DNA has a slight 1-2mm shadowy area where the backlight is dim as well as random areas along the sides (this is not the capacitive light bleed which most units all have, which I don't consider a big deal)? I've had numerous replacements and all have exhibited these issues including a few Verizon store units. I find it surprising that this hasn't been reported upon in any reviews. It's fairly annoying on white and light colors, the majority of what I use the phone for (side-by-side with my 4s, the 4s has even lighting to the edges). I also checked out the HTC One in an AT&T store and couldn't see these issues, so it looks DNA rather than HTC specific.
It's a bit hard to make out from pictures, but it is visible.
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Here is a more obvious example along the side:
I guess I'm one of the few who is bothered by stuff like this. Otherwise, this phone is sick.
Infinite Jest said:
I guess I'm one of the few who is bothered by stuff like this. Otherwise, this phone is sick.
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No, your one of the few whose phone has that issue.
Sent from my HTC6435LVW using xda app-developers app
Bigandrewgold said:
No, your one of the few whose phone has that issue.
Sent from my HTC6435LVW using xda app-developers app
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I've literally had 10 replacements with the same issues.
Infinite Jest said:
I've literally had 10 replacements with the same issues.
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Click to collapse
that sucks you must be getting bad batches. Here's a pic of mine attached below, also I am extremely near sighted to the point where i can see the pixels on this phone no problem taking off my glasses and getting close. I can not find on a white background any light lvl differences. Id try another store to get your next replacement from or something.
reaverclan said:
that sucks you must be getting bad batches. Here's a pic of mine attached below, also I am extremely near sighted to the point where i can see the pixels on this phone no problem taking off my glasses and getting close. I can not find on a white background any light lvl differences. Id try another store to get your next replacement from or something.
Click to expand...
Click to collapse
If the top of that pick is the bottom of the phone, then I can see the dim area, but you're right about the sides looking uniform. I wonder if the refurbishment process introduces issues along the long sides.
yeah they all have it dude. most people just don't see stuff like us lol i know exactly w hat you mean but it doesn't bother me..
now how about this...turn your phone at an angle and look straight down to the top, and notice on the left and right of the verizon logo these 2 black squarish looking spots? lol
Infinite Jest said:
If the top of that pick is the bottom of the phone, then I can see the dim area, but you're right about the sides looking uniform. I wonder if the refurbishment process introduces issues along the long sides.
Click to expand...
Click to collapse
That is the top not the bottom you can see on the bottom where the camera picks up the buttons light bleed.
jayochs said:
yeah they all have it dude. most people just don't see stuff like us lol i know exactly w hat you mean but it doesn't bother me..
now how about this...turn your phone at an angle and look straight down to the top, and notice on the left and right of the verizon logo these 2 black squarish looking spots? lol
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Click to collapse
that's probably the foam between the screen and buttons lol.
jayochs said:
yeah they all have it dude. most people just don't see stuff like us lol i know exactly w hat you mean but it doesn't bother me..
now how about this...turn your phone at an angle and look straight down to the top, and notice on the left and right of the verizon logo these 2 black squarish looking spots? lol
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Click to collapse
Yeah, man; it's a curse. I'm one of those who notices the digitizer when the display is on as well.
Because of those lights, I think the top 1/8 of the screen is a bit brighter than the rest as well, especial if you're viewing in landscape. If you do the same on the bottom, you see nothing, like they didn't put any LEDs there. The inconsistency I've noticed along the sides isn't the exact same between any two phones (I've had a number of replacements mostly due to other issues). I bothers me pretty much any time I use the browser, maps app, texting, or anything like that, but I think i'm slowly getting used to it. From what I can tell of hands on time with the HTC One, it looks like they've mostly avoided this in that model, if not because of a larger bezel to hide the diffuser/LEDs in.

Obslete Thread / Delete

--
SweFox said:
I noticed this when I for some reason breathed on the display. Since I can't take a good picture this paint picture will show what I mean perfectly.
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What could this be?
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Click to collapse
Do you play a lot of games or hold the device in landscape often?
I'm just spit-balling here, but.. could be oil from your palm penetrating the stock screen protector? or between stock and your screen protector?
Maybe it was there from the start but I never noticed it. Haven't played any games on it or had my finger there.
I really wonder what it is and why you can only see it when breathing on it, when I wipe it clean its really hard to see.
How easy is it to remove the ASF?
SweFox said:
Maybe it was there from the start but I never noticed it. Haven't played any games on it or had my finger there.
I really wonder what it is and why you can only see it when breathing on it, when I wipe it clean its really hard to see.
How easy is it to remove the ASF?
Click to expand...
Click to collapse
I would think it is the coating on the screen protector as well.
As for removing the stock protector, it can be done but by all accounts you will feel like committing suicide halfway through. there is a guide somewhere on here
Well, the thread can be closed because I destroyed the phone :good:
Time to get a new one and put on a screenprotector asap.
what, why, how?
removing the anti shatter layer? if so what's wrong?
I have got the exact same thing with my phone
Sent from my C6833 using xda app-developers app
SweFox said:
Well, the thread can be closed because I destroyed the phone :good:
Time to get a new one and put on a screenprotector asap.
Click to expand...
Click to collapse
What?! What did you do? I have the same thing on the lower left corner BTW. It doesn't bother me (yet) though.
Sent from my C6833 using Tapatalk
LordManhattan said:
What?! What did you do? I have the same thing on the lower left corner BTW. It doesn't bother me (yet) though.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
My cats had went haywire in the kitchen so I slipped on the floor and the phone went flying. I laughed because it was so stupid. This is the second time this happens in the kitchen.. anyway, I will order a new one tonight.
I should probably be sad and stuff but for some reason Im not.
Good to know you also have it though, so that I wont be bothered on the new unit
SweFox said:
My cats had went haywire in the kitchen so I slipped on the floor and the phone went flying. I laughed because it was so stupid. This is the second time this happens in the kitchen.. anyway, I will order a new one tonight.
I should probably be sad and stuff but for some reason Im not.
Good to know you also have it though, so that I wont be bothered on the new unit
Click to expand...
Click to collapse
Second time? Dude, better have a talk with your cats and tell them that this is unacceptable and you'll have to take the money for a new one out of their allowance!
Sent from my C6833 using Tapatalk
I don't have this but I have removed the shatter proof sheet
Ok, ordered a new white + CP12 powerjacket + Copter film...
SweFox said:
Ok, ordered a new white + CP12 powerjacket + Copter film...
Click to expand...
Click to collapse
copter är det sämsta överprisade skräpet någonsin..oops this is an english forum
You can buy five or six screen protectors for the price of one copter

Notification light problem or not? You better be checking.

I have they white one HAM2, is this how really the notification light is on the black one too? It is obviously passing to the white bezel. Are the black one like this too. Can anyone confirm if the black one has this. IMHO it should just light on the hole and not bleed light on the bezel.
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Nope, black one doesn't do that. That's a pretty common issue with (cheap) white phones. I think it looks kinda cool, actually.
Pseud0logik said:
Nope, black one doesn't do that. That's a pretty common issue with (cheap) white phones. I think it looks kinda cool, actually.
Click to expand...
Click to collapse
Bro can you take a photo of your black one in the dark man, because in the morning it doesn't seems so obvious, good thing I bought this on amazon so I can return it. Getting the black one. Hope you have another camera there to do it for me thank s[emoji4]
Pseud0logik said:
Nope, black one doesn't do that. That's a pretty common issue with (cheap) white phones. I think it looks kinda cool, actually.
Click to expand...
Click to collapse
Yeah, my dad has a cheap white phone as well. His light is only red, but it still does the same thing.
rjan22 said:
Bro can you take a photo of your black one in the dark man, because in the morning it doesn't seems so obvious, good thing I bought this on amazon so I can return it. Getting the black one. Hope you have another camera there to do it for me thank s[emoji4]
Click to expand...
Click to collapse
Sorry dude. Sent mine back to Amazon myself.
Pseud0logik said:
Sorry dude. Sent mine back to Amazon myself.
Click to expand...
Click to collapse
Sent your black one, why? I played with it from 7 am this morning installing apps customising watching YouTube, the only time I turn the display off is may be when I took a piss, and now it is 6:23pm I think 10hrs no turning off the display and I still have exactly 41% battery.
rjan22 said:
Sent your black one, why? I played with it from 7 am this morning installing apps customising watching YouTube, the only time I turn the display off is may be when I took a piss, and now it is 6:23pm I think 10hrs no turning off the display and I still have exactly 41% battery.
Click to expand...
Click to collapse
I had a bunch of bluetooth audio issues that I suspect are byproducts of the outdated OS. If the phone ever gets KK I'll pick up another one.
Anyone can link a photo of the black HAM2 with the notification light On in a dark room or place, please link so I can decide if I need to replace this white with a black one thank.
So this is an issue with all white models of the mate 2 ?
icyboyice said:
So this is an issue with all white models of the mate 2 ?
Click to expand...
Click to collapse
As stated before, usually on all cheap white phones. My dad has another cheap white phone and it's light does the same.
Sent from my MT2L03 using XDA Free mobile app
I personally dont mind this. I like the effect it gives
My notification light doesn't work at all. I have it turned on under Selttings/Display/Pulse Notification Light. Any suggestions?
gale2000 said:
My notification light doesn't work at all. I have it turned on under Selttings/Display/Pulse Notification Light. Any suggestions?
Click to expand...
Click to collapse
LightFlow. It requires some tweaking first, and the paid version allows more apps.

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