Mate 20 Pro can't connect to bluetooth headphones - Huawei Mate 20 Pro Questions & Answers

Hi all
I have 2 headphones "Sony"
Tried many times, did all the steps i found google searches. My phone bluetooth did not even find the headphone !!!!
Anyone faced this issue?
How to solve it ?

haidar7 said:
Hi all
I have 2 headphones "Sony"
Tried many times, did all the steps i found google searches. My phone bluetooth did not even find the headphone !!!!
Anyone faced this issue?
How to solve it ?
Click to expand...
Click to collapse
I have 1000xm2 - no problems whatsoever.
Are you sure you're getting your phones into Bluetooth pairing mode (long press on the power button, till you hear the prompt)

I am having the same issue as @haidar7 . I have reset my Mate 20 Pro twice and tried to pair with my JVC HA-EC20BT headphones 20+ times in different areas around my house. I know its not the headphones as they connect no problem with BB Key2. The only thing I can get my Mate 20 Pro to get to pair to is my Desktop PC. JVC headphones do not register at all on my phone Bluetooth.
If anyone has any solutions, I am certainly open to them.

I was having the same issue, then changed the mame of the phone un BT settings avoiding using spaces.
Give a try.

No problems connecting to my Samsung level u ,hope you figure it out

cnutt1 said:
No problems connecting to my Samsung level u ,hope you figure it out
Click to expand...
Click to collapse
I ended up selling da phone
I got Note 9. Managed to connect it to my bluetooth deadphone no problem whatsoever.
Started to believe that Huawei has some bluetooth issues with a number of devices.

haidar7 said:
I ended up selling da phone
I got Note 9. Managed to connect it to my bluetooth deadphone no problem whatsoever.
Started to believe that Huawei has some bluetooth issues with a number of devices.
Click to expand...
Click to collapse
Nah it's fine with about 4 different pairs of headphones i've used, Bose, Sony, AKG and Panasonic. Note 9 is okay, I have a 512gb version as my backup phone, its just a bit big and the camera isn't as good.

haidar7 said:
Hi all
I have 2 headphones "Sony"
Tried many times, did all the steps i found google searches. My phone bluetooth did not even find the headphone !!!!
Anyone faced this issue?
How to solve it ?
Click to expand...
Click to collapse
Brother, what are your two pairs of SONY earphones?

bobo have a dream said:
Brother, what are your two pairs of SONY earphones?
Click to expand...
Click to collapse
WH-CH700N
The other one, i forgot the name but will get it for u soon

Maybe check the number of "Maximum connected Bluetooth audio devices" under Developer options in Networking part. I also had some issues due to Smartwatches. After changing it to 3, no problems whatsoever.

Pepppito said:
Maybe check the number of "Maximum connected Bluetooth audio devices" under Developer options in Networking part. I also had some issues due to Smartwatches. After changing it to 3, no problems whatsoever.
Click to expand...
Click to collapse
This worked for me too.
Sent from my LYA-L29 using Tapatalk

Hello ihave other problem when phone
Connected to philips earbuds.
Its half mute sound like its gona disconnect.
Does Bluetooth have 10 meters?
Also when i touch right corner its disconnect too there is the antena.
My OnePlus 6 have stronger antena

You won't the phone has real problems

bluetooth pairing problems solved
I was never able to connect my Bose QuietComfort 35 to my Huawei Matex 20 X, until I installed and ran the Bose Connect app.

Related

Bluetooth issues

For some reason, I cant get any bluetooth headsets to connect to my phone, is this a normal problem with the phone?
jmakejew said:
For some reason, I cant get any bluetooth headsets to connect to my phone, is this a normal problem with the phone?
Click to expand...
Click to collapse
Yes, my bluetooth died completely on my original evo... this is my second replacement after that bluetooth failure and a refurbished fiasco... :banghead: good luck!
Sent from my EVO
jmakejew said:
For some reason, I cant get any bluetooth headsets to connect to my phone, is this a normal problem with the phone?
Click to expand...
Click to collapse
I don't know of any known issues and never had any problems with multiple brands of headsets, remote speakers and cars. I always try to delete everything from the Bluetooth pairings and then setup your headpiece for new pairing. For the Jawbra type I use, I hold down a button for 15 seconds to clear and pairings then start the scanning process, make sure you are able to be seen and shouldn't have any problems. It's about as easy as pairing to your car, maybe easier and shouldn't take more than 1 min.
Sent from my EVO using xda app-developers app

Help Z2 does not detect my earphones

i never plug in any headphones before since i bought my z2 but now when i plug the sony earphones in, the normal type one.
It doesnt detect and its not working?
did i miss something here?
i already checked other under the output option.
i hope its not broken :l
Ps : i already tried mutiple headphones ,rebooting the phone, doesnt work as well.
I have the same problem since i updated to 402! Before i updated it worked fine!
Sent from my D6503 using XDA Premium 4 mobile app
oh so its the fw issue. Z, wish i had tested the jack before updated to 402. to see if it was working before
anyone else having the same issue?
Try changing the settings in Sound/Audio Accessories
Sent from my D6503 using XDA Free mobile app
The earphone work on my computer.
I have this problem too, changing the settings in Sound/Audio Accessories didn't work for me.
Same issue here tho, my beats by dre Mixr headphones not working on my Z2. Maybe it would be fixed soon.
I had the same issue but after i plugged them in and out a couple of times then it worked
Sent from my D6503 using XDA Free mobile app
o.o i tried plug in again just now and it works now. HOw weird anyway thanks again for your input guys, I thought i had to return it back to the centre
Z2 Not detecting headset.
Hi to all.. this is my experience.
I have updated to latest Australian Generic SW,,, when I encounter the same problem... Very weird...
Works intermittent with Monster Inspiration in ear, with remote control, meaning that if I unplug them it will stop working, then plug them back in and no go,,,, uhmmmm..
What worked for me was: Plug them in then if not detected hit power button and hold for 3 secs,, let it go and voila..!!!,,
Problem relates to "Smart Connect", I guess that a sw upgrade will correct this problem as well as low volume problem....
Hope it works for you guys...
Comparability issues with TRRS
I think The problem is comparability issues with TRRS earphones
I discovered my Z2 only responds to the TRS connector, but doesn't respond to TRRS.
I'm trying to use my Samsung earphones on my z2 but the music is playing through the earphones and the phone at the same time, but they work perfectly on any other phone, any suggestions please
XXXOmnicronXXX said:
I think The problem is comparability issues with TRRS earphones
I discovered my Z2 only responds to the TRS connector, but doesn't respond to TRRS.
Click to expand...
Click to collapse
Thanks, dude ... it totally cleared the same problem i got on my Z2. I'm gonna try the splitter for convert the TRRS to TRS.
Hello all! I had a problem with headphonejack also, tried all the methods i found on the internetz and nothing was helping. I allmost send my phone to a repair center but started digging hedphonejack with a toothpick this morning. And there it was, this large clump of pocketfuzz that came out of it. Tried headphones again and everything worked perfectly. So guys make sure you dont have any garbage on the jack before sending your phone to repaircenter
Thank you so much! Worked for me after trying everything else!
mpluga said:
Hi to all.. this is my experience.
I have updated to latest Australian Generic SW,,, when I encounter the same problem... Very weird...
Works intermittent with Monster Inspiration in ear, with remote control, meaning that if I unplug them it will stop working, then plug them back in and no go,,,, uhmmmm..
What worked for me was: Plug them in then if not detected hit power button and hold for 3 secs,, let it go and voila..!!!,,
Problem relates to "Smart Connect", I guess that a sw upgrade will correct this problem as well as low volume problem....
Hope it works for you guys...
Click to expand...
Click to collapse
Thank you for this!
I had the problem and this worked, I thought I'd have to get my z2 to service repairman to replace the jack...
This worked even though flashing different rom / kernel did not!
If I meet you IRL I owe you a beer

Bluetooth issue after MM update

After updating to MM every time I use my Bluetooth in my car I have to pair it again with my radio or I will be connected but there is no sound. Anyone have this issue and if so how can I fix it if possible?
Thanks
same issue
TheRealKingSen said:
After updating to MM every time I use my Bluetooth in my car I have to pair it again with my radio or I will be connected but there is no sound. Anyone have this issue and if so how can I fix it if possible?
Thanks
Click to expand...
Click to collapse
I have the same issue, with a GMC. I have reported it couple of times on different forums and no one has any solutions. I have tried numerous things and no go. I have the exact same symptoms. Connected but no sound. Its a marshmallow issue. we will have to wait 1.5 years for a fix. Back to Aux cable.
TheRealKingSen said:
After updating to MM every time I use my Bluetooth in my car I have to pair it again with my radio or I will be connected but there is no sound. Anyone have this issue and if so how can I fix it if possible?
Thanks
Click to expand...
Click to collapse
I have a Toyota Camry with no issues of connecting with the radio. As soon as I enter the car and press the starter the phone registers on the touch screen.

Mate 10 pro-headphone audio not working

Mate 10 pro was functioning normally for a couple of months before it suddenly stopped playing audio from that USB cable to headphone dongle. Whenever headphones are connected, the phone still plays audio from the phones speaker system. For some reason the phone does not register the fact that the headphones are connected to it and the headphone icon does not pop up. I've tried factory resetting the phone and cleaning out the port but the problem is still there leading me to believe that this is a software issue.
Anyone else experiencing this or has fixed this?
Hi. I'm also using mate 10 pro and same thing happened to me. It suddenly stopped working. I was given 2 headphones when i bought it but it wont recognize both. I thought it was the jack, so i tried the other headphone and still the same. It's not a port issue because phone works just fine if i connect it to my laptop.
It also started overheating and won't charge when using the original charger but works if I connect the cord to my samsung charger (this is why im sure its not the port). The battery started draining faster as well. It as working great before that. I already uninstalled some apps, run virus scan, optimise, check audio settings, check cords...
This all started happening at the same time and i don't know if anyone else is having the problem.
m8pro said:
Hi. I'm also using mate 10 pro and same thing happened to me. It suddenly stopped working. I was given 2 headphones when i bought it but it wont recognize both. I thought it was the jack, so i tried the other headphone and still the same. It's not a port issue because phone works just fine if i connect it to my laptop.
It also started overheating and won't charge when using the original charger but works if I connect the cord to my samsung charger (this is why im sure its not the port). The battery started draining faster as well. It as working great before that. I already uninstalled some apps, run virus scan, optimise, check audio settings, check cords...
This all started happening at the same time and i don't know if anyone else is having the problem.
Click to expand...
Click to collapse
I had the exact same problem as you have described with my mate 10 pro. I also tried what you already have, but I didn't manage to fix it. The only thing I did not test was to flash another rom, or reflash stock, but at that time I didn't know of any others with the same problem.
I gave up and sent the phone to service where they replaced the motherboard and a flex cable (cable between the motherboard and the USB-port). Im still not sure if this is a hardware or software problem.
In my situation, I always heard a crackling sound before the music stopped, but everything was normal afterwards and this happened about approximately 8 times in a period of 2 weeks, until the last time when the music stopped and the phone experienced som sort of kernel panic and restarted. After that my phone did not recognize headphones, got hot and would not charge.
The thing is that I have experienced this one after the hardware replacement, but it did not restart and kept functioning as normal as before where I just have to start the music again, but I'm afraid that this will happen again after a couple of times.
Did you manage to find a solution?
Solved!
Solved the issue. It's a software issue. I found that when excessively used the device must go into a safe mode and stops the reverse type C from functioning. All I did was put the earphones provided with in and forcibly restarted device by holding power button for more than 10 seconds. Hope this helped!
xXTAURUSXx said:
Solved the issue. It's a software issue. I found that when excessively used the device must go into a safe mode and stops the reverse type C from functioning. All I did was put the earphones provided with in and forcibly restarted device by holding power button for more than 10 seconds. Hope this helped!
Click to expand...
Click to collapse
This is so good news! Thank you! If this happens again, I know what to do
xXTAURUSXx said:
Solved the issue. It's a software issue. I found that when excessively used the device must go into a safe mode and stops the reverse type C from functioning. All I did was put the earphones provided with in and forcibly restarted device by holding power button for more than 10 seconds. Hope this helped!
Click to expand...
Click to collapse
unfortunately it's not. Today afternoon suddenly stopped. Phone is charging but not detect any headphone, even original usb-c headphone.
Not every problem is the same. Mine was a software issue. Yours may be different
So I have this problem and I have done some testing with 2 phones
Phone 1 - Mate 10 Pro Dual Sim (BLA-L29)
Phone 2 - P9 PLUS (VIE-L09)
Headphones are
Set 1 - standard USB type-c headphones (standard/original with the Mate 10 Pro)
Set 2 - standard 3.5mm jack headphones (standard/original with P9 Plus)
PLUS
usb type-c to 3.5mm jack adapter (accessory that came with Mate 10 Pro)
<><><><><><><><><><><><><><><><><><>
Scenario 1
Connect headphones set 1 to Mate 10 Pro
Result: audio from device speakers only, nothing through headset
+
Notification saying "Supplying power to connected device over USB" and after tapping the notification setting screen states "Use USB for" - 5 options available and "Reverse Charging" is selected by default. No options available suggesting use as audio device.
Scenario 2
Connect headphones set 1 to P9 Plus
Result: audio through headphones
Scenario 3
Connect headphones set 2 to adapter to Mate 10 pro
Result: audio through headphones
Scenario 4
Connect headphones set 2 to P9 Plus
Result: audio through headphones
Scenario 5
Connect headphones set 2 to to adapter to P9 Plus
Result: audio through headphones
<><><><><><><><><><><><><><><><><><>
So as it stands, this makes no sense at all.
I think I have tried all the potential combinations and I'm at a loss why headphones set 1 doesn't work on Mate 10 Pro but headphones set 1 works with P9 Plus
kiwiclasher said:
So I have this problem and I have done some testing with 2 phones
Phone 1 - Mate 10 Pro Dual Sim (BLA-L29)
Phone 2 - P9 PLUS (VIE-L09)
Headphones are
Set 1 - standard USB type-c headphones (standard/original with the Mate 10 Pro)
Set 2 - standard 3.5mm jack headphones (standard/original with P9 Plus)
PLUS
usb type-c to 3.5mm jack adapter (accessory that came with Mate 10 Pro)
<><><><><><><><><><><><><><><><><><>
Scenario 1
Connect headphones set 1 to Mate 10 Pro
Result: audio from device speakers only, nothing through headset
+
Notification saying "Supplying power to connected device over USB" and after tapping the notification setting screen states "Use USB for" - 5 options available and "Reverse Charging" is selected by default. No options available suggesting use as audio device.
Scenario 2
Connect headphones set 1 to P9 Plus
Result: audio through headphones
Scenario 3
Connect headphones set 2 to adapter to Mate 10 pro
Result: audio through headphones
Scenario 4
Connect headphones set 2 to P9 Plus
Result: audio through headphones
Scenario 5
Connect headphones set 2 to to adapter to P9 Plus
Result: audio through headphones
<><><><><><><><><><><><><><><><><><>
So as it stands, this makes no sense at all.
I think I have tried all the potential combinations and I'm at a loss why headphones set 1 doesn't work on Mate 10 Pro but headphones set 1 works with P9 Plus
Click to expand...
Click to collapse
I have identical issue as yours. Me too see have seen the Supplying power to connected etc... Have you found the solution? What did you do?
Started happening to me this morning. I've had this phone for one week ffs - and only used the usb-c to jack dongle 3 times
I saw that a lot of people have this issue with the Pixel 2 too, and apparently only since the January security update. Might be interesting to try this out with the december patch and then with the january one?
Edit: Tried the included headphones and they work. Whereas the dongle seems to move a bit in the port, but even if I push on it it's not recognized. Wish I had another USB-C phone to try the adapter with.
I talked to support and the options they gave me are to send back my phone to the nearest repair centre (at my own cost, just for an adapter), or to see with Amazon (where I bought the phone), or to try to get it repaired somewhere close. No way they would send me another adapter, even if it costs them 10 cents to produce I'm sure (ok, 12 cents if there's a DAC inside).
I knew the build quality looked cheap but I didn't expect it to die after 3 uses.
I guess I'll buy a USB-C to USB-A adapter and buy an Audioquest DragonFly too. That way I'll have good sound.
Yes, just same as urs. I have done factory reset but same story.
shah7 said:
Yes, just same as urs. I have done factory reset but same story.
Click to expand...
Click to collapse
I've got the same problem. And charging from the genuine charger doesn't work. Supercharging doesn't work either. Hope this gets fixed ASAP
shah7 said:
Yes, just same as urs. I have done factory reset but same story.
Click to expand...
Click to collapse
xXTAURUSXx said:
Solved the issue. It's a software issue. I found that when excessively used the device must go into a safe mode and stops the reverse type C from functioning. All I did was put the earphones provided with in and forcibly restarted device by holding power button for more than 10 seconds. Hope this helped!
Click to expand...
Click to collapse
Hi, I've got the same problem as any of them eith a slight variation. I can't connect to my computer. Please give a more detailed instruction. I really need this fix. I don't know if I will send my phone to service or to wait for the next update. Please. We need every help we can get. Thankyou in advance
Same issue
I have the same issue .. Huawei Mate 10 Pro .. original headphone not working ... no fast charge .. and not recognized by the computer .. did you find any fix guys?
I ended up buying a USB-C to micro USB cable (from CableCreation on Amazon) and a SMSL X4 (DAC + Headphone amp) and for 50€ I can now use my headset again, with an even better sound quality and louder. And I can also plug it into my PC.
Got instantly recognized by my phone so no issues there. If you have 50€ and your usb-c/jack adapter doesn't work I highly recommend doing it.
Any solution?
kiwiclasher said:
So I have this problem and I have done some testing with 2 phones
Phone 1 - Mate 10 Pro Dual Sim (BLA-L29)
Phone 2 - P9 PLUS (VIE-L09)
Headphones are
Set 1 - standard USB type-c headphones (standard/original with the Mate 10 Pro)
Set 2 - standard 3.5mm jack headphones (standard/original with P9 Plus)
PLUS
usb type-c to 3.5mm jack adapter (accessory that came with Mate 10 Pro)
<><><><><><><><><><><><><><><><><><>
Scenario 1
Connect headphones set 1 to Mate 10 Pro
Result: audio from device speakers only, nothing through headset
+
Notification saying "Supplying power to connected device over USB" and after tapping the notification setting screen states "Use USB for" - 5 options available and "Reverse Charging" is selected by default. No options available suggesting use as audio device.
Scenario 2
Connect headphones set 1 to P9 Plus
Result: audio through headphones
Scenario 3
Connect headphones set 2 to adapter to Mate 10 pro
Result: audio through headphones
Scenario 4
Connect headphones set 2 to P9 Plus
Result: audio through headphones
Scenario 5
Connect headphones set 2 to to adapter to P9 Plus
Result: audio through headphones
<><><><><><><><><><><><><><><><><><>
So as it stands, this makes no sense at all.
I think I have tried all the potential combinations and I'm at a loss why headphones set 1 doesn't work on Mate 10 Pro but headphones set 1 works with P9 Plus
Click to expand...
Click to collapse
Any solution? my mate 10 pro happen same like you. already factory reset. still same problem.
I've got the same problem. Went to a HUAWEI Service Center today and they told me they've seen this before and need to replace the board containing the speaker, MIC and USB connector. Waiting for the parts to arrive now...
Same thing happened to me, but my original charger still works and still fast charges. I tried to use original earphones and a few different types of USB earphones but none of them are being recognised??? Sending my phone off to be looked at tomorrow, let you know how it goes.
Powellie said:
Same thing happened to me, but my original charger still works and still fast charges. I tried to use original earphones and a few different types of USB earphones but none of them are being recognised??? Sending my phone off to be looked at tomorrow, let you know how it goes.
Click to expand...
Click to collapse
Same thing happened to my headphone jack week after got the phone. I had to fight tooth and nail but managed to get a brand new handset sent out as was still under 1 month so retailer had to exchange for new
No solution
Qasim_mh said:
I have the same issue .. Huawei Mate 10 Pro .. original headphone not working ... no fast charge .. and not recognized by the computer .. did you find any fix guys?
Click to expand...
Click to collapse
Please guys does any of you have a solution to this problem? After it forced restart yesterday the type C to headphone jack adaptor isn't working and also the super charger that comes with the box, it shows the charging sign but the battery percent isn't going up. I tried using a normal apple charger it works but charges really slowly.

Question Issues while listening music and playing games with headphones on adapter

I m on latest firmware Asus Zenfone 8 flip rooted.
Has anyone noticed that if you listen music from Spotify or youtube in background with an adapter and you open a game (not an app, only game) the music quality Will lower extremely? It Is really annoying, fix?
What Adapter are you talking about?
elchmartin said:
What Adapter are you talking about?
Click to expand...
Click to collapse
3,5 mm jack to USB C
marcopit-92 said:
3,5 mm jack to USB C
Click to expand...
Click to collapse
I think it might be the other way around
unfortunately I sold my zf8flip, bugged me too much.
I tried 2 adapters (usb-c to 3,5mm) for this, one is by OnePlus, the other one by uGreen, so rather generic.
Both work fine on my OnePlus 7, my wifes OnePlus 6T and also on Galaxy Tab S3 (though it has its onw 3,5mm...)
The Zenfone 8 Flip stated that both were "unsupported accesoires", so they did not work at all on the ZF8flip.
Maybe your adapter presents itself differently to the device (meaning as a different kind of usb-device) and therefor works, but works strangely .... what brand is hte adapter?
elchmartin said:
I think it might be the other way around
unfortunately I sold my zf8flip, bugged me too much.
I tried 2 adapters (usb-c to 3,5mm) for this, one is by OnePlus, the other one by uGreen, so rather generic.
Both work fine on my OnePlus 7, my wifes OnePlus 6T and also on Galaxy Tab S3 (though it has its onw 3,5mm...)
The Zenfone 8 Flip stated that both were "unsupported accesoires", so they did not work at all on the ZF8flip.
Maybe your adapter presents itself differently to the device (meaning as a different kind of usb-device) and therefor works, but works strangely .... what brand is hte adapter?
Click to expand...
Click to collapse
Bought that on Amazon, It Is branded Easyult but i dont think It Is the adapter cause if you listen only Spotify or game app sound normally It will work.. the problem appear as soon as while i'm listening my music i start a game with the music in background and sound become sloppy.. as soon as i stop the game It resume normal quality.. while i use Facebook or other apps different than games It handle the sound in background normally,so i think Is a software thing..i tried disabling the game audio with the volume menu-> output sound and disabling the game audio but did not work.. i noticed that if i listen without the adapter as soon as i open the game music stop for a second then resume..btw this Is the link for my adapter EasyULT Adattatore USB C a Jack... https://www.amazon.it/dp/B0872W912P?ref=ppx_pop_mob_ap_share
just an idea ... does this happen also when you use a BT headset?
elchmartin said:
just an idea ... does this happen also when you use a BT headset?
Click to expand...
Click to collapse
I am gonna try this
elchmartin said:
just an idea ... does this happen also when you use a BT headset?
Click to expand...
Click to collapse
Tried with BT, work smooth! It didnt even stop a second when i start the game, like It happens while i use the phone speaker.. seems a lot strange
marcopit-92 said:
Tried with BT, work smooth! It didnt even stop a second when i start the game, like It happens while i use the phone speaker.. seems a lot strange
Click to expand...
Click to collapse
But that gives me a feeling it's HW-related...
elchmartin said:
But that gives me a feeling it's HW-related...
Click to expand...
Click to collapse
Honestlyafter this i have no clue... Could be something software or Hw but i would like not to buy BT Headphones.. I have posted on zentalk same question..
elchmartin said:
But that gives me a feeling it's HW-related...
Click to expand...
Click to collapse
Ill try the adapter with another device.. Just to double check if It does the same on other phones
Ill Just try modifing the USB profile while the adapter Is connected to see if that change things
I Just test another phone Asus Zenfone 3 Deluxe and having no issues with the adapter
I got no luck modyfying the USB profile in the settings..

Categories

Resources