Currently in stock in the UK Asus store but no dispatch email for preorders? - Asus ROG Phone Questions & Answers

Hi guys, I pre-ordered my Asus Rog phone in mid November from the official UK Asus website to take advantage of the £100 off bonus.
As of Friday 14th of December, the phone is in stock and at full retail price of £799.
But as of yet I've not received any dispatch info from Asus.
I was wondering if any other of my UK brethren are in the same boat as me and had preordered and awaiting/ recieved dispatch information?

finalstrider said:
Hi guys, I pre-ordered my Asus Rog phone in mid November from the official UK Asus website to take advantage of the £100 off bonus.
As of Friday 14th of December, the phone is in stock and at full retail price of £799.
But as of yet I've not received any dispatch info from Asus.
I was wondering if any other of my UK brethren are in the same boat as me and had preordered and awaiting/ recieved dispatch information?
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Click to collapse
I ordered as soon as it was available, called yesterday and they said some shipped yesterday and others will be next week.
I had mine delivered today but haven't got around to opening it yet.

ermacwins said:
I ordered as soon as it was available, called yesterday and they said some shipped yesterday and others will be next week.
I had mine delivered today but haven't got around to opening it yet.
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Great stuff! Enjoy your time with it this weekend buddy!
If you don't mind me asking did they send you a dispatch email with tracking details and what service did they use to ship it out to you?
Many thanks!

finalstrider said:
Great stuff! Enjoy your time with it this weekend buddy!
If you don't mind me asking did they send you a dispatch email with tracking details and what service did they use to ship it out to you?
Many thanks!
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No email, I wasn't home but I believe it was DHL as I did receive a text on the day about the delivery time.

ermacwins said:
I ordered as soon as it was available, called yesterday and they said some shipped yesterday and others will be next week.
I had mine delivered today but haven't got around to opening it yet.
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Mine showed up yesterday although they told me it would not be here till monday

Haven't seen anything yet. And haven't heard off ASUS. Will be tomorrow onwards now I guess for me. Might give them a quick ring after work tomorrow if I haven't heard anything.

Well I got home from work to find an attempted delivery card from DHL/UKMail waiting for me. Thanks ASUS for letting me know my package was on its way so I could make arrangements for someone to be home. Guess I wait one more day before I get it.

ermacwins said:
No email, I wasn't home but I believe it was DHL as I did receive a text on the day about the delivery time.
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mine was delivered by DHL, no email or anything, just randomly turned up yesterday

Related

Expansys UK - Anyone else getting screwed over?

Hey guys, I got sucked in with the 6% cashback offer a few weeks back from Expansys, thinking that they would definitely be sending out the SGII on launch day, but at the moment they're saying that the phone 'should' arrive to them in ELEVEN days!
What a joke.
Anyone else going to cancel their Expansys order and go with Clove/Handtec?
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Expansys said:
Dear Customer,
We are glad to announce that the first delivery of Samsung Galaxy S
II devices will be done next Tuesday.
Please have in mind that despite what has been first communicated,
Samsung informs that the Galaxy S II does NOT feature an NFC chip.
If further to this new information you wish to cancel or freeze your
order please contact us.
Kind Regards
Order Processing
eXpansys
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Click to collapse
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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Yeah i bet they will be deliverd tuesday, mines with Gum Mobile and they sending them 2mrw for delivery tuesday so sounds like its a few companys doing it.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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I got the same email from Expansys France.

I know it's not really office depots fault but..(edit. It's coming the 5th!)

The fact that my dad ordered 2 primes on the 20th (one for each of us) and it it was backordered til the 28 when it turned to... " 3 day delivery pending " it still has delivery on the 5th. Which I highly doubt will happen. I know it's not their fault but they can certainly handle this a lot better. I have sent two different emails and got very similar responses. That didn't even answer my questions. I didn't want to call them cause it hasn't bothered me that much until now. I asked then to upgrade my shipping lol. I can dream.
/rant
Sent from my PG86100 using Tapatalk
Hey Axe, did you get a tracking number yet? I ordered on Dec. 28th and I got a UPS tracking number for it yesterday but UPS says it's not at their facility yet. My scheduled delivery is for the 5th as well. Also feel like it's probably not gonna happen :/ cancelled my Amazon order too, maybe should have ordered from Gamestop, their ETA was Jan. 6th but who knows, they're probably not getting any either.
No tracking number yet
Sent from my PG86100 using Tapatalk
My shipment is still not going anywhere well I hope it gets moving tomorrow and so does yours so we get our TPs on Thursday
Well I emailed them under the category of complaint and I got an email back saying my local Distribution Center would contact me within 24 hours.
Sent from my PG86100 using Tapatalk
Update*
It got switched to "in process "
Check yours.
Sent from my PG86100 using Tapatalk
Nice! I think you're in business!!
Mine finally made it to the UPS shipping center!! Says it will be here right on time on the 5th fingers crossed.
i ordered on the 28th, item says its backoredered, went on live chat about 10 minutes ago and they said ill get it on the 5th. i dont think its going to happen but we'll see. they said the site might not be updated with the latest info.
Ya mine got to the shipping center as well. Btw I haven't been contact yet like they said the local Distributer would. But this is better than nothing.
Sent from my evo 3d running ViperROM redline
Office Depot order
I ordered mine on 12-30, est. delivery 1-10-12... currently " In Warehouse".
At the time I ordered it was not showing up as "back-ordered".
Just an update I finally got my tracking number. It's in Texas now scheduled delivery 1/5. Only problem is I work at 4am on Fridays so I guess I won't be getting much sleep. Haha.
Sent from my evo 3d running ViperROM redline
I ordered on the 3rd of January and it says I will get it on the 6th of January. Fingers crossed. Status says shipped from warehouse whatever that means.
Sent from my EVO using xda premium
let's keep this thread updated guys...
Ordered: 12/30/11, 2PM, ETA of 1/6/12
Status: on 1/4/12, status changed from ordering pending to in warehouse.
Ship date Changed to 1/9/12.
growing impatient. leave for vaca on 1/12/12...all i ask is to get it before then.
ordered on 12/28, was told i was getting it on the 5th up until today, my order changed to backorderd and they dont know when more will be in stock. Luckily i already got one from best buy that i ordered on the 28th as well. got that one yesterday. this one is for a relative
effingpace said:
ordered on 12/28, was told i was getting it on the 5th up until today, my order changed to backorderd and they dont know when more will be in stock. Luckily i already got one from best buy that i ordered on the 28th as well. got that one yesterday. this one is for a relative
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Click to collapse
so online, what does the Status and Delivery (when you click on view) say?
Colombiano80 said:
so online, what does the Status and Delivery (when you click on view) say?
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Click to collapse
Order Number: xxxxxxxxxx
Order Date: 12/28/2011
Worklife Rewards Account:
Status: Waiting Backordered Items
Estimated Delivery: Pending
effingpace said:
Order Number: xxxxxxxxxx
Order Date: 12/28/2011
Worklife Rewards Account:
Status: Waiting Backordered Items
Estimated Delivery: Pending
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Click to collapse
oh damn that sucks...sounds like i may be going down that road then...gotta love this. :-/
Mine is out for delivery from Office Depot this morning. From the way my order progressed, "In Warehouse" seems to indicate that your tablet is in a box, waiting to be shipped.
I called customer service yesterday because my order said delivery on the 4th (today!) and I still didn't have a tracking number. They said they're using a third-party warehouse and that was delaying the tracking info, but assured me it would ship on time.
This morning I woke up to an email with a tracking number and it was already out for delivery. Hang in there, the numbers are slow to arrive, but your tablet may be on the way. Mine shipped from Harrisburg, PA, about an hour from me!
Now I just hope everything is okay with mine so I don't need to deal with an exchange.
Colombiano80 said:
oh damn that sucks...sounds like i may be going down that road then...gotta love this. :-/
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Just got a call from customer service, item wont be in the warehouse for another 1-2 weeks, maybe you guys will have better luck.
effingpace said:
Order Number: xxxxxxxxxx
Order Date: 12/28/2011
Worklife Rewards Account:
Status: Waiting Backordered Items
Estimated Delivery: Pending
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Click to collapse
That's really weird. I ordered on the 30th, and had a ship date of the 4th and mine did ship. How can yours be backordered if you ordered before me?
From the conversations I had with customer service, they don't seem to have a firm grasp on their supply chain. I don't think I'll be doing business with them again. I wasn't impressed.

UK Shipping Is Delayed

I recently received an email from Clove.co.uk (had pre-ordered from this site) that this week's shipping is delayed.
They wrote: "The first stock was due to arrive this week. However we have today had confirmation that stock has been delayed.
The first shipment of stock is now expected to arrive week commencing 12th March".
Can't wait for this beauty..
Sent from my X10 using XDA App
Same as handtec. If Sony wants to be number one they have to sort out their supply chain!
Sent from my X10 using XDA
I hope I am not waiting another week for my phone, I have been waiting for this phoen for the past 3 weeks!!!!
GalaxyS2R said:
I hope I am not waiting another week for my phone, I have been waiting for this phoen for the past 3 weeks!!!!
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If you've ordered from the UK you're unfortunately out of luck. Can't wait to put my hands on it
Sent from my X10 using XDA App
Gah.... I am trying to balance patience with excitement for a new device like this.
I am in Canada, so lets say the best case is they start shipping mid week next week, then I am still looking at 2 weeks away
IF it isn't delayed or sold out on the first shipment.
Yep I have ordered from carphone warehouse for £429.95 offline. Damn man kmt, i hate when phones get delayed. I mean i am currently using a 5800 with a poor touch screen because I sold me xperia play and sgs2 last week to raise money to buy this beauty because i thought it would be here this week. I could have atleast held onto the sgs2 until ending of this week if i knew this was going to happen. Now i have to suffer with this 5800 with poor touchscreen til atleast next week. arggggghhhhhh
By looks of it, it is delayed to shops, where you can buy phone, not take it on contract. I might call phones4u uk tomorrow.
I spoke to Phones4U UK just now (via chat). Here is a transcription of the chat:
Please wait. An operator will be with you shortly.
Saiqa A:
Hello Lucas. My name is Saiqa A how can I help you?
Lucas:
Hello, I have one quick qestion.
Lucas:
*question.
Lucas:
Some shops in uk selling phones without contract have just informed clients that there is a delay getting Sony Xperia S in stock.
Lucas:
Does phones4U have them in stock already or you also have a delay getting them in stock.
Saiqa A:
Hello Lucas, Our delivery is scedualed for the 09/03/2012.
Lucas:
So I assume there won't be any delay, otherwise I think you would be informed about delay?
Saiqa A:
There is currently not a delay. If this was to change we will be contacting you via email.
Lucas:
I see, thank you very much for that.
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I did not get any e-mails from Phones4U UK since order, so finger crossed.
I am due upgrade with TMobile, UK, just spoke to them, was informed they are expecting stock in on Fri 9th, however prices/tarrifs will not be available untill Sun 11th for new orders shipping out from them on Mon 12th. They have booked me a call back from themselves this Sun. I shall wait and see.
Please use this thread here No need for duplicate threads.

Vodafone Australia Pre-orders - Waiting Room

The information I have from Vodafone regarding my order is that it will ship on the 21st of September. I'm guessing it will take a couple of days to get here.
Did everyone who pre-ordered get the same shipping date, or are they going to stagger the deliveries? Post your shipping experience and expected delivery dates.
I have ordered direct from Samsung they said 21/09 to ship, hoping they ship early like US
Jesslac said:
I have ordered direct from Samsung they said 21/09 to ship, hoping they ship early like US
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That would be awesome but I doubt it will happen. If Vodafone and Samsung both have the same shipping date, it's likely that Samsung has instructed all carriers not to ship preorders until the 21st. Retailers like Kogan and Harvey Norman might not be under such a restriction. If anyone's ordered from a retailer, let us know your shipping date.
Vodafone sent me an SMS yesterday afternoon (14/9/17) saying that my order had progressed. When I clicked the order tracking link, their site said that it was being prepared for shipping.
I checked the order this morning and it says that it's being delivered. Should get a visit from Startrack with my Note 8 today! That's about a week earlier than expected! Nice work, Vodafone.
Torquemada288 said:
Vodafone sent me an SMS yesterday afternoon (14/9/17) saying that my order had progressed. When I clicked the order tracking link, their site said that it was being prepared for shipping.
I checked the order this morning and it says that it's being delivered. Should get a visit from Startrack with my Note 8 today! That's about a week earlier than expected! Nice work, Vodafone.
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Click to collapse
I received the same thing from vodafone. The first link takes me to the Vodafone website and shows "on it's way", but the actual consignment order on Startrack states an error with instructions to contact the service desk. Very unusual considering Vodafone told me they themselves would only receive the phone on the 21st of September.
Rezzaps said:
I received the same thing from vodafone. The first link takes me to the Vodafone website and shows "on it's way", but the actual consignment order on Startrack states an error with instructions to contact the service desk. Very unusual considering Vodafone told me they themselves would only receive the phone on the 21st of September.
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Yeah, I got the same error when following the link to Startrack. Not sure what that's about but I assumed that might be due to the high volume of packages Vodafone must be sending out. If it doesn't arrive today, I'll update the thread.
Well, it's 4.45pm here and the phone still hasn't been delivered, so I'm guessing it's not coming until Monday. Bit disappointing as I was hoping to have the weekend to play with my new toy.
Even if it comes on Monday, that'll still be much earlier than I originally thought, so all good really.
Torquemada288 said:
Well, it's 4.45pm here and the phone still hasn't been delivered, so I'm guessing it's not coming until Monday. Bit disappointing as I was hoping to have the weekend to play with my new toy.
Even if it comes on Monday, that'll still be much earlier than I originally thought, so all good really.
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Click to collapse
I myself am expecting it on the 22nd at the earliest, but hopefully by the 26th.
I hope I'm wrong
Rezzaps said:
I myself am expecting it on the 22nd at the earliest, but hopefully by the 26th.
I hope I'm wrong
Click to expand...
Click to collapse
The Startrack link now works and they estimate it will be delivered on the 21st. Seems like I got my hopes up for nothing and it won't actually be delivered early. Oh well.
Torquemada288 said:
The Startrack link now works and they estimate it will be delivered on the 21st. Seems like I got my hopes up for nothing and it won't actually be delivered early. Oh well.
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Click to collapse
It's worse than that. For my details on Startrack, it shows that the phone has already been picked up from Sydney and delivered to a local Depot only 20 minutes away from me. It seems they have orders to only deliver at a certain date (21st). It drives me up the wall that it will be just sitting on a shelf for four days at the depot until Thursday. Very frustrating.
Rezzaps said:
It's worse than that. For my details on Startrack, it shows that the phone has already been picked up from Sydney and delivered to a local Depot only 20 minutes away from me. It seems they have orders to only deliver at a certain date (21st). It drives me up the wall that it will be just sitting on a shelf for four days at the depot until Thursday. Very frustrating.
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Click to collapse
I received an SMS from Startrack this morning saying that my phone will be delivered by COB today. The link still says the 21st for delivery but I'll keep you updated. If mine gets delivered today, yours might also find its way into your sweaty palm before you were expecting it.
My Note 8 just arrived!!!
Compared to my Note 3, this is one sexy device in the hand. Still setting up the account and sh*t so I can only comment on the physical attributes at this point.
If you're waiting for a Vodafone Note 8, it appears that they're not waiting until the 21st to send them out and the delivery estimates in both the Vodafone portal and Startrack can be disregarded as potentially inaccurate.
I got my note 8 from Vodafone delivered at 10.30 this morning by startrack.
Got mine at 4:30. I am a much happier man.

Pre-order shipped! Scheduled delivery Friday 01/31/2020

I ordered directly from motorola at about 2am the night/morning of release. Excited it's coming so early!
Sure is quiet around here. Tracking delivery date just updated to Thursday for me. Anyone else have one on the way?
mdmogren said:
Sure is quiet around here. Tracking delivery date just updated to Thursday for me. Anyone else have one on the way?
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Not going to get it, wait for galaxy fold 2 or fold z?
Mine said it was scheduled for delivery tomorrow, but checking the tracking shows that the sender requested it be returned. So now I'm waiting to see what happened and why it got recalled.
catawalks said:
Mine said it was scheduled for delivery tomorrow, but checking the tracking shows that the sender requested it be returned. So now I'm waiting to see what happened and why it got recalled.
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Click to collapse
Exact same thing here! I chatted with them, they called me and then transferred me twice, but ultimately told me someone would call me back tomorrow from a department that is closed for the day.
Mine is scheduled to be delivered by UPS on Tuesday 02/04. I have no intention of keeping it though. I have it listed on ebay.
Mine coming FedEx Tuesday AM this time, after they called backsies on the UPS shipment last week. Of course, I am now out of town...
UPS misrouted the return shipment so my original one that got shipped still hasn't made it back to the sender yet. Guess I'll be waiting another week to even see mine. Not sure why they bothered pulling it back, it was just a waste of time and money.
Out for delivery, delivered, and shipped to Florida. Friggin eBay made almost as much as I did.
catawalks said:
UPS misrouted the return shipment so my original one that got shipped still hasn't made it back to the sender yet. Guess I'll be waiting another week to even see mine. Not sure why they bothered pulling it back, it was just a waste of time and money.
Click to expand...
Click to collapse
So frustrating that they did this. Mine appeared to even be the same exact box from the original shipment that they pulled back and re-labeled only to deliver a few days later and have to pay for overnight FedEx after having already paid for UPS.
Any ship from Verizon?

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