Hi guys. I'm totally new to the android/smart phone world btw. Anyways, I recently got my Samsung Galaxy S2... first thing I noticed, my touch screen wasn't working. I popped the battery in and out and then it started working as it should.
My phone was working fine this morning, then all of a sudden out of no where, the touch screen stopped working again. I've tried turning on/off the phone multiple times. I've taken out the battery and even my SIM card nothing... i'm worried.
Has this happened to anyone else? Is there a fix? Do i have to go through Samsung? I hope not. Incase anyone asks, I did not root my phone.
Any help/feedback would be appreciated.
When the touchscreen stops working... were you charging the phone at that time?
The first time i turned on my phone, was actually by accident and it was charging.
However, just earlier now, it was not. it was just sitting on my computer desk. The home button, lock button and touch capacitive buttons work.... but i can't get past the lock screen
you could try a factory reset to see if its software related, but it sounds like hardware. I would definitely Return the phone .
I guess I can't do a factory reset, since I can't get into any of the menus... man this sucks. I spent $900 *gulp*
To do a factory reset,
1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press and hold the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose wipe data/factory reset.
touch screen not needed this way.
oo that's interesting... I tried it. and it didn't get to a boot menu. maybe I was doing it wrong. I tried a few different ways, but no success. It turns out I have warranty with the store. They're going to replace it for me Thanks for the feedback guys. Awesome forums.
Something similar happened to me yesterday. When I had the in-box USB cable attached to a BoxWave VersaCharger (combined AC/DC charger), and the VersaCharger was plugged into 120V AC, the touchscreen would stop working. As soon as I unplugged the USB cable from the SGS2, or plugged the VersaCharger into a 12V DC lighter socket, the touchscreen would work fine.
I've got the same problem as the OP... I had my phone charging overnight and this morning when I first went to use the phone I could not unlock the screen. I could wake the screen via the home button, and see I had a missed call etc but it just wasn't responding to touch. BTW I can't remember if when I first tried to unlock the phone if it was charging or not but really this shouldn't matter.... oh and btw, I'm not rooted or anything either! Naturally I rebooted the phone but still the same problem....so I tried a battery pull and still the same problem. Just now I did a factory reset but the touch screen still isn't working! I guess this is a hardware problem so I'm going to get it fixed under warranty by Samsung! Gutted that I will likely be without my phone for a week or 2!
EDIT, UPDATE...
Well, I was just on my way to the repair shop Samsung warranty had told me to take it too, and I took my sim card out to put in my old Hero (the only thing I hadn't tried!) and I couldn't believe it but the touch screen started working fine again! Weird, but that is now my advice if anyone else has a problem with their touch screen not working - oh and I took the sim out whilst the phone was still turned on. Crisis averted!
UPDATE 2
Sadly this has happened about 4 times to me now and I'm just waiting for the inevitable next time. Each time doing a factory reset then taking the sim card out seems to bring the screen back to life (though last time not immediately) but I shouldn't have to put up with this. Problem is, I don't want to send off a seemingly perfectly working phone to get repaired as I fear they will struggle to notice the problem, never mind fix it! I'm hoping a new firmware comes out soon, in the hope that it may resolve my issues...
Me as well ...
I have had this happen to me twice now (Touchscreen not responding).
The first time I had just installed a game and thought it must have been related to that. Pulled the battery and no joy, left it for a while and it came back to life...
Second time I was surfing the web and it stopped responding, pulled the battery and left it for maybe a minute but no joy .... pulled the battery again and left it for probably 20min and it came back to life. When it came back up I noticed the livewallpaper had been turned off and my widgets were gone from the homescreen.
What I did notice when it wasn't working was it had "safe mode" displayed at the bottom left of the screen
Have the Same Problem
Have the same problem i Mine and was super exicedat first it worked fine and after charging the touchscreen stopped working i pulled the battery out and put it back in but no luckso im gonna return mine to the shop hope they replace it
Moral:AT FIRST SUPER EXICTED BUT NOW SUPER ANGRY
Same issue - Is there ANY way to save my data before I send it in for repair/replace?
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
blaubeer said:
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
Click to expand...
Click to collapse
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Nitrile said:
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Click to expand...
Click to collapse
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
blaubeer said:
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
Click to expand...
Click to collapse
get a USB jig off ebay or amazon to reset the flash counter. should not cost more than 5 or 6 euros, shipped.
anyways you need to flash CF-root through ODIN if you are coming from stock. instructions are all in chainfire's cf-root thread.
Nandroid Restore
So I successfully rooted, used CWM to do a Nandroid backup, mounted the sd_card and saved the contents (including the nandroid backup) to my PC, reflashed the stock rom & kernel, usb-jigged it to get the counter back to zero/original and sent the phone in for repair. My efforts paid off as they repaired it without question under warranty. I just received the phone back and today set about restoring my backup:
Copied the sd_card contents I'd saved to my HDD back onto the phone
Re-roooted it with Cf-mod.
Used CWM to restore the backup I took before sending it in
It restored boot/system/data/cache successfully
selected reboot now in CWM
The result is that it is still missing all my apps. It only seems to have the "data" like my camera shots and SMS messages, system settings like whether bluetooth is on or off, the volume level, Wifi networks etc. So something was restored. But there is no Google Account configured, the lock screen picture is the default not the one I had beforehand, and as I said, all the apps - the main reason I did this whole thing as my personal data is all backed up to the cloud on a regular basis anyway - have not been restored. Am I confused? I thought a nandroid backup took a complete snapshot of everything, apps included.
Finding out the list of Apps I had in order to reinstall them is not an issue - I have a list of everything I had installed saved on AppBrain. But if I reinstall the apps, all the settings (or progress in the games) within those freshly installed apps will be back to square one, not where I left them, right? Or should I reinstall the apps and then restore the data partition over the top again?
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
achillies400 said:
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
Click to expand...
Click to collapse
Nope, no screen protector or any kind of case for that matter. Anyway, that isn't my issue anymore. The touch-sensitive unit was defective, the phone was repaired under warranty. My issue now is getting my apps & settings back. I have meanwhile read elsewhere that Nandroid doesn't back up the apps - pretty deceptive "backs up everything!" "it is like time travel" etc comments around here then.
Anyway, I reinstalled all the apps I had previously, and thought by reapplying the data partition from the nandroid backup it might then bring back the settings for the reinstalled apps. Instead all it did was remove all those apps again - now I am really confused. How come the restore DOESN'T bring back the apps I used to have, but DOES remove the ones I subsequently install. Does Nandroid touch the apps or doesn't it?
Touch screen not working
So i am having a very peculiar problem related to the GT-I9100 Touch Screen.
I bought the phone from Saudi Arabia and I live in Bangladesh at the moment. So for now I don't have warranty.
I bought it on 4th of this month. It had 2.3.3. So I updated it to 2.3.5. I did not use the phone much before that so I don't know if this problem was there before.
So here is the problem.
First time I noticed it when i pulled the phone from my pocket and could not unlock the pattern. First I thought I forgot the pattern. After sometime I noticed that i could not touch the buttons. I was dragging my finger over the points but there was no connecting line. I restarted the set. But it still did not work. After sometime I took the battery out. And after that it started normally and unlocked. And the touchscreen is totally fine.
I tested it using *#0*#. And every single point in the screen registers touch.
After that this happened couple of times. First couple of days I thought it was a pattern unlock problem. But i tried PIN and Password even using no unlock. It happened in every case.
So after couple of days it totally stopped happening.
But from yesterday it is happening again. And today it happened 3 times.
So today as I had no unlock protocol i tried tapping Home twice. As this brings on the voice command menu. And for the first time i was in the phone without touching the screen.And first i noticed the Menu and Back Soft keys works.And the touchscreen still does not work. And i noticed some thing weird. Always some thing in the screen is Selected. In Menu the + Icon is selected. In first screen the Map icon is selected. Also in Recent Apps the first App is selected. So after a lot of reboots it is back to normal again. Now i see something interesting. In the Battery Usage Graph i can see some really sharp drops. 3 times. Looks like when this happens phones charge takes a nose dive.
So here is the Gist.
Info related the Problem:
1. Usually happens when the phone is my pant pocket for sometime. It does not happen if it is sitting on the table.
2. Touchscreen gets totally disabled.
3. I have no idea why this happens.The exact reason behind it.
4. Battery Charge takes a nose dive when this happens. See the attached images.
5. I still don't know how to bring it back. Sometimes a simple reboot works. Sometimes I have to pull the battery. And sometimes it works on its own.
6. Every other function of the phone works. Like music playback using my UE 200vi music keys using PowerAMP, Siri(Android version), Call can be received using headset.
Battery nose Dive:
dl.dropbox.com/u/30943431/SC20111115-203017.png
dl.dropbox.com/u/30943431/SC20111116-202913.png
Also the selection
dl.dropbox.com/u/30943431/SC20111116-202146.png
So this is the thing. My biggest problem right now is, I don't know why it happens and I don't know how to bring it back from this situation. If I knew I could make sure I don't get it again or I would just fix it every-time. As when this happens I cant make calls or anything which requires the touchscreen.
So guys help me if you can by giving ideas. As i will not go back to KSA in 6 months. So buying a $550 phone unlocked was a total waste. As i cant use it here.
Thanks a million in advance.
---------- Post added at 09:29 PM ---------- Previous post was at 09:13 PM ----------
Sorry for this. But looks like i cant post outside links before i have 8 posts. So i removed the "ht tp : //" part of the links. Copy paste in browser address bar and it will open fine.
And also the next time it happens i will do a video to shou you guys.
Having the same problem while charging touch screen doesn't work
Stock charger and usb cable
i was on CM7 but that happend so i flashed stock but no luck
I will write more observations
I dropped my s3 and now it has a very thin crack on it. First I was able to see some colours but now it is only black - touch screen gave no response aswell. I was also lucky enough to get the battery out on the initial drop so now all I can do is turn the phone on with or without simcard and let it connect to Wi-Fi. There were no SD Cards aswell.
The phone is not rooted, it is just "stock" in every way.
Getting it repaired costs more than what I paid for it while buying it from a friend years ago so I'm not even considering to get it repaired, I will buy a new smart phone, probably a Galaxy Note 4 or 5. (I'm not sure but this info might be useful. My smart phone knowledge is not much but may be there is a way to fix my issue(that I am explaining below) with the use of a Galaxy Note - without disintegrating the new Note)
My problem is that I need to retrieve a phone number that I didn't have the chance to save yet at the time of the drop. The number is probably one of the latest 5 in Call History and there was also an SMS that came from that number - that specific SMS was saved on the phone, not the simcard.
Absolutely nothing happens on computer side(Windows 7 Ultimate) when I plug it via USB. Can't see the content of the phone in File Explorer or anything else. I updated drivers. The phone starts charging, though.
Samsung Kies does not work as it does not recognize the phone when connected via USB and I need to scan the QR Code to connect it via Wi-Fi which is impossible since I can not give any commands to the phone nor see anything but a black screen.
I have this Samsung Link program. It recognizes the phone through Wi-Fi and I can browse files in the phone from my computer. I checked all files, there is nothing SMS or Call History related. On my web searches, I found out that SMS messages are stored in "/data/data/com.android.providers.telephony/databeses/mmssms.db" but there are no such folders that start with "com.android.providers".
I did not have debugging or other things active at the time and I can not turn anything on or off. It only has Wi-Fi enabled.
I can't even turn the phone off except for pulling the battery out since I need to touch the shut down option that comes in the menu when you hold the power button on the side.
Is there a way to view my Call History or SMS messages from my computer? Please bear in mind that I can not install any apps or give any commands at all to my phone by the use of its screen and it is not recognized by the computer when it is connected via USB.
Most success I've had is the program called Samsung Link that allows my computer to connect to the phone by Wi-Fi and browse files, pictures, videos and such. (Also I did another check for both USB and Wi-Fi connections while typing these. USB still does not work)
I do not have access to another phone to swap screens-motherboards-whatnot.
Kind regards.
angred said:
I dropped my s3 and now it has a very thin crack on it. First I was able to see some colours but now it is only black - touch screen gave no response aswell. I was also lucky enough to get the battery out on the initial drop so now all I can do is turn the phone on with or without simcard and let it connect to Wi-Fi. There were no SD Cards aswell.
The phone is not rooted, it is just "stock" in every way.
Getting it repaired costs more than what I paid for it while buying it from a friend years ago so I'm not even considering to get it repaired, I will buy a new smart phone, probably a Galaxy Note 4 or 5. (I'm not sure but this info might be useful. My smart phone knowledge is not much but may be there is a way to fix my issue(that I am explaining below) with the use of a Galaxy Note - without disintegrating the new Note)
My problem is that I need to retrieve a phone number that I didn't have the chance to save yet at the time of the drop. The number is probably one of the latest 5 in Call History and there was also an SMS that came from that number - that specific SMS was saved on the phone, not the simcard.
Absolutely nothing happens on computer side(Windows 7 Ultimate) when I plug it via USB. Can't see the content of the phone in File Explorer or anything else. I updated drivers. The phone starts charging, though.
Samsung Kies does not work as it does not recognize the phone when connected via USB and I need to scan the QR Code to connect it via Wi-Fi which is impossible since I can not give any commands to the phone nor see anything but a black screen.
I have this Samsung Link program. It recognizes the phone through Wi-Fi and I can browse files in the phone from my computer. I checked all files, there is nothing SMS or Call History related. On my web searches, I found out that SMS messages are stored in "/data/data/com.android.providers.telephony/databeses/mmssms.db" but there are no such folders that start with "com.android.providers".
I did not have debugging or other things active at the time and I can not turn anything on or off. It only has Wi-Fi enabled.
I can't even turn the phone off except for pulling the battery out since I need to touch the shut down option that comes in the menu when you hold the power button on the side.
Is there a way to view my Call History or SMS messages from my computer? Please bear in mind that I can not install any apps or give any commands at all to my phone by the use of its screen and it is not recognized by the computer when it is connected via USB.
Most success I've had is the program called Samsung Link that allows my computer to connect to the phone by Wi-Fi and browse files, pictures, videos and such. (Also I did another check for both USB and Wi-Fi connections while typing these. USB still does not work)
I do not have access to another phone to swap screens-motherboards-whatnot.
Kind regards.
Click to expand...
Click to collapse
You won't be able to view the stuff you're looking for with a file manager on PC, Windows can only view the MTP portion of your sdcard, it cant access or view your system partition which is where mmssms.db is located. You will need to have the device rooted in order to retrieve the files you're after.
You can connect a USB mouse to your device and make selections using the mouse instead of touch, the tricky part is knowing where things are on the display to select them, you can use screenshots of the needed screens from another device like yours. If you can get it to connect to PC via VLC you can share the screen to your PC and navigate that way(you'll need root to access the folder you're after), if you can get it to screencast you can navigate that way also.
Regardless of whether you repair the screen or not, you will have to root the device to do what you're doing.
Sent from my SCH-I535 using Tapatalk
angred said:
I dropped my s3 and now it has a very thin crack on it. First I was able to see some colours but now it is only black - touch screen gave no response aswell. I was also lucky enough to get the battery out on the initial drop so now all I can do is turn the phone on with or without simcard and let it connect to Wi-Fi. There were no SD Cards aswell.
The phone is not rooted, it is just "stock" in every way.
Getting it repaired costs more than what I paid for it while buying it from a friend years ago so I'm not even considering to get it repaired, I will buy a new smart phone, probably a Galaxy Note 4 or 5. (I'm not sure but this info might be useful. My smart phone knowledge is not much but may be there is a way to fix my issue(that I am explaining below) with the use of a Galaxy Note - without disintegrating the new Note)
My problem is that I need to retrieve a phone number that I didn't have the chance to save yet at the time of the drop. The number is probably one of the latest 5 in Call History and there was also an SMS that came from that number - that specific SMS was saved on the phone, not the simcard.
Absolutely nothing happens on computer side(Windows 7 Ultimate) when I plug it via USB. Can't see the content of the phone in File Explorer or anything else. I updated drivers. The phone starts charging, though.
Samsung Kies does not work as it does not recognize the phone when connected via USB and I need to scan the QR Code to connect it via Wi-Fi which is impossible since I can not give any commands to the phone nor see anything but a black screen.
I have this Samsung Link program. It recognizes the phone through Wi-Fi and I can browse files in the phone from my computer. I checked all files, there is nothing SMS or Call History related. On my web searches, I found out that SMS messages are stored in "/data/data/com.android.providers.telephony/databeses/mmssms.db" but there are no such folders that start with "com.android.providers".
I did not have debugging or other things active at the time and I can not turn anything on or off. It only has Wi-Fi enabled.
I can't even turn the phone off except for pulling the battery out since I need to touch the shut down option that comes in the menu when you hold the power button on the side.
Is there a way to view my Call History or SMS messages from my computer? Please bear in mind that I can not install any apps or give any commands at all to my phone by the use of its screen and it is not recognized by the computer when it is connected via USB.
Most success I've had is the program called Samsung Link that allows my computer to connect to the phone by Wi-Fi and browse files, pictures, videos and such. (Also I did another check for both USB and Wi-Fi connections while typing these. USB still does not work)
I do not have access to another phone to swap screens-motherboards-whatnot.
Kind regards.
Click to expand...
Click to collapse
You can also try flashing a custom recovery(CWM if you can get it, what I'm talking about might not work with TWRP and if it did it would still be tricky). CWM can be used by the hardware keys to make selections where TWRP is touch which wouldn't work for you. With a CWM custom recovery you could make a backup of the device then copy the backup over to PC then extract everything you need. You could even root and flash TWRP then boot to TWRP and connect to adb and use adb to create a backup, there are instructions that are easy to find for creating backups with adb, just make sure you understand the instructions so that you're sure you're retrieving everything you need. Then extract what you need from the adb backup.
Maybe easier but more time consuming, contact your service provider and have them send you a copy of your call history, it should all the numbers you've called during the period of time that you ask them for.
Sent from my SCH-I535 using Tapatalk