Clove.co.uk sells the 64GB and 128GB version of the SM-G965F, but they don't seem to sell the 256GB version.
Are there any *trusted* vendors who do?
Samsung UK it them direct, and Currys PCWorld sell it from what I can see.
Sent from my SM-G965F using Tapatalk
Incarniac said:
Samsung UK it them direct, and Currys PCWorld sell it from what I can see.
Sent from my SM-G965F using Tapatalk
Click to expand...
Click to collapse
As far as I can tell, even if I buy a prepaid UK SIM card, using it in the US wouldn't let me deactivate the region lock. So unless that's incorrect, or there's another good option, I have no choice but to use a dealer who will activate the phone before shipping it. I don't think either Samsung UK or PCWorld would do this.
In addition, I'd be surprised if Samsung UK would sell and ship to an international address, and the Delivery section on PCWorld's site doesn't list international as an option.
Didn't realise you were in the US and this was a requirement. I don't have any personal experience from working around the region lock in this manner, so can't offer any definite help on whether it needs to be in the region or whether a SIM from the region will do the trick.
Clove's option of pre-activating (and breaking seals in the process) is one that I don't know anyone else do, this to me sounds like a very specialised niche they have targeted and I wouldn't expect most, if any, other retailers would do this (technically, once opened, it can no longer be sold as 'new').
Incarniac said:
Didn't realise you were in the US and this was a requirement. I don't have any personal experience from working around the region lock in this manner, so can't offer any definite help on whether it needs to be in the region or whether a SIM from the region will do the trick.
Clove's option of pre-activating (and breaking seals in the process) is one that I don't know anyone else do, this to me sounds like a very specialised niche they have targeted and I wouldn't expect most, if any, other retailers would do this (technically, once opened, it can no longer be sold as 'new').
Click to expand...
Click to collapse
I wish a SIM card by itself was a guarantee - I hate getting opened box goods. And I've seen *way* too many sales/tech reps be casually careless with cell phones. I hate the possibility that I'm going to be paying $1k to get a brand new(ish) scratched phone.
That being said, I found one other dealer that does the activation - KickMobiles.com. They do have the 256GB version (only in Titanium) - but the reviews are very mixed for them. Clove has a much better reputation, but they don't stock the 256GB at all.
Haphim said:
I wish a SIM card by itself was a guarantee - I hate getting opened box goods. And I've seen *way* too many sales/tech reps be casually careless with cell phones. I hate the possibility that I'm going to be paying $1k to get a brand new(ish) scratched phone.
Click to expand...
Click to collapse
Indeed. I don't know how accurate this article from TechAdvisor is, but it implies you do need to be in the region to remove the region lock, or alternatively apparently a Samsung Support/Repair Centre can do so for you. The latter may be an avenue worth investigating if there is one near you, maybe call them and ask and see what they say.
Haphim said:
That being said, I found one other dealer that does the activation - KickMobiles.com. They do have the 256GB version (only in Titanium) - but the reviews are very mixed for them. Clove has a much better reputation, but they don't stock the 256GB at all.
Click to expand...
Click to collapse
Never heard of or used KickMobiles myself. I have used Clove in the past (it is quite a few years ago now) and would use them again if opportunity arose (right pricing, etc).
Incarniac said:
Indeed. I don't know how accurate this article from TechAdvisor is, but it implies you do need to be in the region to remove the region lock, or alternatively apparently a Samsung Support/Repair Centre can do so for you. The latter may be an avenue worth investigating if there is one near you, maybe call them and ask and see what they say.
Click to expand...
Click to collapse
I've looked into this. Apparently, local support centers won't do it - they refer you to the support centers in the phone's intended region. And I've seen numerous reports from people who say that when people call the support centers of the home region, they couldn't care less and while some of them have helped, others have told them that they have to get on a plane and fly back to make the local call that disables the region lock.
I can't risk having a $1000 brick.
There are websites that claim to sell you an unlock code for $50, although I don't know how trustworthy they are nor do I know how they're able to do this unless they're run by disgruntled Samsung techs. If xda had a keygen for the unlock codes, that would be sweet, but I haven't seen any sign of that.
Haphim said:
There are websites that claim to sell you an unlock code for $50, although I don't know how trustworthy they are nor do I know how they're able to do this unless they're run by disgruntled Samsung techs. If xda had a keygen for the unlock codes, that would be sweet, but I haven't seen any sign of that.
Click to expand...
Click to collapse
I didn't think you could unlock the region lock via codes. Don't know for sure mind, but be wary.
Sent from my SM-G965F using Tapatalk
Incarniac said:
I didn't think you could unlock the region lock via codes. Don't know for sure mind, but be wary.
Sent from my SM-G965F using Tapatalk
Click to expand...
Click to collapse
You can - that's how the Samsung support centers do it. But I appreciate the note of caution - will do.
I found a site that has a lot of good reviews, so I've got some hope on that front, at least.
Good luck If you're so inclined, updating your thread here with how it goes would be of interest even if it's not something I personally am looking to do. Sharing the information is good
Related
no
Take it to a TMO store, I doubt anyone here will be too willing to help giving the possibility that you may have a stolen device.
If it is rooted there is a way, I don't have the link, but you use adb to pull and edit one of the db's , if it is not rooted, then most likely SOL ...
colaicee said:
i work at a cellphone repair shop. we also buy sale and trade phones. i use XDA a lot for the new android phones coming out when people have problems.
my coworker bought a vibrant from a customer that came into our store, the thing is that now the phone is patterned locked and we dont know the original email address. he said that it was working fine when he first purchased it. my guess is the customer unlocked it before my coworker played around with the phone.
anyways, no i didnt steal it. or any of that bs. we have a business license, a store front, and 99.9% feedback on ebay.
pm me if theres a way. willing to paypal for info.
Click to expand...
Click to collapse
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
The phone is locked regardless. There is an android bug that doesn't allow the phone to verify the google credentials after you try the pattern lock too many times. Even if if was the OP's actual phone, he'd need to either factory reset, flash a new rom to the device, or get a replacement phone.
No one here will be able to help you get past it. There were security holes that allowed people to bypass it, but Google has sinec patched those, without fixing the fundamental issue (users, their children, their friends locking them out and basically "bricking" the device for all intents and purposes).
You got got, and it's probably a stolen device (not saying you stole it, someone else could have).
If you go to T-Mobile they will ask for you account information and check the IMEI against you account. T-Mobile uses different bands as AT&T so there aren't that many people buying Vibrants up front to unlock them and use them on different carriers, TBQH. If that IMEI belongs to someone else (it's even on you contract/reciept), they won't replace the phone. They will assume it's stolen.
Maybe if you start a contract/new line the reps in the store may help you out, though.
However, contacting Samsung may yield better results, but I think the Warranty is handled by T-Mobile, unless it's a hardware defect (hardware locked devices and pattern lockouts are both software issues).
"No i didn't steal it"
LOL
:/........
Nvm, lol
Sent from my SGH-T959 using XDA App
If it is rooted you could always try this ..
http://forum.xda-developers.com/showthread.php?t=485988
ookas said:
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
Click to expand...
Click to collapse
yep, good call there. if the op purchased the phone he should have all of the sellers info on file.
Hello,
I got my Lumia 800, and it's charging at the moment. But when I bought the phone from Amazon through FGS Trading, the box it came with has a sticker on it in German. It says:
"Neuwertig, gebrauchtes
Ihre Qualitätskontrolle 35"
Gebrauchtes means used...so does it mean I bought a new phone, but was given a used one?
hawc1506 said:
Hello,
I got my Lumia 800, and it's charging at the moment. But when I bought the phone from Amazon through FGS Trading, the box it came with has a sticker on it in German. It says:
"Neuwertig, gebrauchtes
Ihre Qualitätskontrolle 35"
Gebrauchtes means used...so does it mean I bought a new phone, but was given a used one?
Click to expand...
Click to collapse
Translated: As good as new, used their quality control 35
sHaHiN786 said:
Translated: As good as new, used their quality control 35
Click to expand...
Click to collapse
Does that mean the phone isn't actually new? Seller said it was new...
hawc1506 said:
Does that mean the phone isn't actually new? Seller said it was new...
Click to expand...
Click to collapse
It means mint condition too, kind of weird, but it states it's new yeah, but used to check some sort of quality control, maybe they opened it up to check.
sHaHiN786 said:
It means mint condition too, kind of weird, but it states it's new yeah, but used to check some sort of quality control, maybe they opened it up to check.
Click to expand...
Click to collapse
Ah that's interesting to hear...Pesky Germans : )
But why is Gebrauchtes also printed on the label?
For me this sounds like it's not new. Looks more like a refurbished one that has gone through quality control to assure it's like new.
Maybe Nokia support would be able to tell using the phones IMEI?
-obiwan- said:
For me this sounds like it's not new. Looks more like a refurbished one that has gone through quality control to assure it's like new.
Maybe Nokia support would be able to tell using the phones IMEI?
Click to expand...
Click to collapse
That's what I'm thinking. I contacted the seller and we're going to sort this out.
At this point, it doesnt even matter right now because the phone won't turn on anyway Spent eight hours yesterday doing every trick/button combination possible.
I'll take it to the Microsoft store to see if they can do something.
hawc1506 said:
That's what I'm thinking. I contacted the seller and we're going to sort this out.
At this point, it doesnt even matter right now because the phone won't turn on anyway Spent eight hours yesterday doing every trick/button combination possible.
I'll take it to the Microsoft store to see if they can do something.
Click to expand...
Click to collapse
Try a Nokia store, or you can arrange a repair if your phone has a warranty (which it should have). Check Nokia care online.
sHaHiN786 said:
Try a Nokia store, or you can arrange a repair if your phone has a warranty (which it should have). Check Nokia care online.
Click to expand...
Click to collapse
Unfortunately, the U.S. doesn't have Nokia stores. I went to the Microsoft store and they weren't able to do anything.
I've contacted both Nokia and the Amazon seller. We'll have to see how this works out. I waited all of my spring break for a phone that won't turn on!
At least I'm still very satisfied with how well it's built. It's like an Alfa Romeo. Won't work, but take one look at it and all the negatives will be forgotten.
Meanwhile, I'll live with my HD2.
hawc1506 said:
Unfortunately, the U.S. doesn't have Nokia stores. I went to the Microsoft store and they weren't able to do anything.
I've contacted both Nokia and the Amazon seller. We'll have to see how this works out. I waited all of my spring break for a phone that won't turn on!
At least I'm still very satisfied with how well it's built. It's like an Alfa Romeo. Won't work, but take one look at it and all the negatives will be forgotten.
Meanwhile, I'll live with my HD2.
Click to expand...
Click to collapse
http://www.nokia.com/us-en/support/troubleshooting/warranty?c=1
Here's the link to check regarding the warranty and repair services, they should have the phone or in your case a replacement back to you in around a week, as mine is coming to me on Monday. An American who knows the beauty of an Alfa, sweet.
If you bought it on Amazon, just return.
sHaHiN786 said:
http://www.nokia.com/us-en/support/troubleshooting/warranty?c=1
Here's the link to check regarding the warranty and repair services, they should have the phone or in your case a replacement back to you in around a week, as mine is coming to me on Monday. An American who knows the beauty of an Alfa, sweet.
Click to expand...
Click to collapse
Of course, I'm waiting for Alfa to make its return to the U.S.
I tried doing a search, and this popped up:
"Device was not designed for the US market:
We do not have the capability to repair devices that were not designed for the US market. Please check the warranty information that was included with your device and/or please contact your point of purchase. If you purchased the device in the US and you determine that your device came with a US warranty, please contact Nokia Customer Care at 1-888-665-4228 for information. Please include a copy of your proof of purchase that confirms the device was purchased in the United States and a copy of the in box US warranty documentation when you send your device in for repair."
It makes sense, since my particular unit was imported from T-mobile in Germany by the seller. Maybe I should've shelled out the extra $50 for the Amazon-certified international one.
Itaintrite said:
If you bought it on Amazon, just return.
Click to expand...
Click to collapse
I think this might be my only solution at this point.
hawc1506 said:
Of course, I'm waiting for Alfa to make its return to the U.S.
I tried doing a search, and this popped up:
"Device was not designed for the US market:
We do not have the capability to repair devices that were not designed for the US market. Please check the warranty information that was included with your device and/or please contact your point of purchase. If you purchased the device in the US and you determine that your device came with a US warranty, please contact Nokia Customer Care at 1-888-665-4228 for information. Please include a copy of your proof of purchase that confirms the device was purchased in the United States and a copy of the in box US warranty documentation when you send your device in for repair."
It makes sense, since my particular unit was imported from T-mobile in Germany by the seller. Maybe I should've shelled out the extra $50 for the Amazon-certified international one.
I think this might be my only solution at this point.
Click to expand...
Click to collapse
Ouch! I should've known that, it's not out in the US yet, it's a European device, yup, sorry, that's the way to go. Hope it goes well.
sHaHiN786 said:
Ouch! I should've known that, it's not out in the US yet, it's a European device, yup, sorry, that's the way to go. Hope it goes well.
Click to expand...
Click to collapse
Thanks
The Lumia 800 is sold in the U.S. at Microsoft Stores, but it only comes in a bundle with speakers and headphones for $800 (about £500). Amazon sells the international unlocked version for $550. As far as I know, they're the same version, except Microsoft won't sell the phone separately.
I'm trying to decide what model to buy. I'm not from US and I'll not use my cellphone there.
I've noticed that there are plenty of US variants. Since I'm not used to all of these, can somebody tell me what is the support for these variants out of US? I mean, OS Updates, Custom ROMs and even parts.
I'll take a GS2 to my country (Brazil) and I don't want to get there and find out that I'm stuck with a nice phone but that will not work properly, will not have updates and will not have parts for it, including nobody wanting to buy it as well.
Thanks for your advise.
gsmarena for differences
Ok, Atfish, let me add something to my first post: I ALREADY checked Gsmarena for all variants, even Wiki for that. I'm not asking about hardware specifics, I'm talking about personal experience, ROM update, parts, etc. As I said, I'm planning on buying one when I arrive in USA, but don't know what could be the problems faced after I leave the country with a US variant (band problem already checked as well).
I know that Cianogen supports AT&T, for example, but none of the others. So, accordingly to knowledge AT&T is the closest thing to the standard I9100, but it doesn't mean that I'll be able to have all the privileges of a I9100. I'm looking for the closest thing to the I9100 that I can buy, since all US variants are always 30-50% cheaper than the International version.
Thanks, though.
Get the I9100. Plenty of custom firmware. Most common variant. Should work with most networks in most parts of the world.
Parts ? What have parts got to do with anything ? Your phone breaks or doesn't work, you send it in to Samsung/an authorised repairer for warranty service or take it to a mobile repair shop if it's out of warranty.
Why would you even consider a US variant? The one for Sprint is designed for CDMA networks, and probably won't even work for any of the carriers in Brazil, and the ATT and T-mobile USA variants will both have a bunch of branding. And the T-mobile USA variant uses slightly different frequencies than the ATT one, so you would have to do your due diligence with researching which one would work with your carrier. An un-branded i9100 is your best bet.
MistahBungle said:
Get the I9100. Plenty of custom firmware. Most common variant. Should work with most networks in most parts of the world.
Parts ? What have parts got to do with anything ? Your phone breaks or doesn't work, you send it in to Samsung/an authorised repairer for warranty service or take it to a mobile repair shop if it's out of warranty.
Click to expand...
Click to collapse
Mistah, you think it's not worth pay a little bit less for any of the US variants? I prefer to get the I9100, but the other are always cheaper.
Parts. Remember, I'll be outside of US, so get support for a US variant out of US could be very tricky.
ctomgee, thanks. I'm start to think that paying less now could cost me a lot more in the future.
I can't comment on that, because I don't own one of the US variants. What I do know is the I9100 is the 'most common' variant & it's easy to get help with it on places like XDA & there is plenty of custom firmware & mods for it.
We have a number of Brazilian members here on XDA who have the I9100, which suggests it works well with the networks in that country, and I'd be surprised if you didn't have repairers in the major cities at least who couldn't easily repair an I9100.
Up to you whether you want to get a cheaper US variant. Maybe ask on the specific boards on XDA devoted to those phones to get an idea from people who actually own those phones ?
hknoener said:
Mistah, you think it's not worth pay a little bit less for any of the US variants? I prefer to get the I9100, but the other are always cheaper.
Parts. Remember, I'll be outside of US, so get support for a US variant out of US could be very tricky.
ctomgee, thanks. I'm start to think that paying less now could cost me a lot more in the future.
Click to expand...
Click to collapse
MistahBungle said:
I can't comment on that, because I don't own one of the US variants. What I do know is the I9100 is the 'most common' variant & it's easy to get help with it on places like XDA & there is plenty of custom firmware & mods for it.
We have a number of Brazilian members here on XDA who have the I9100, which suggests it works well with the networks in that country, and I'd be surprised if you didn't have repairers in the major cities at least who couldn't easily repair an I9100.
Up to you whether you want to get a cheaper US variant. Maybe ask on the specific boards on XDA devoted to those phones to get an idea from people who actually own those phones ?
Click to expand...
Click to collapse
I came here just to check the general idea of I9100 owners. Sometimes there are things pretty obvious about some variants that I, as a totally new user to Android, have no idea.
I used a lot XDA during my Windows Mobile experience, tested several different ROMs and tools, but since 3-4 years ago I don't have any phone that actually requires my visit here (Blackberry, in that case). So I've dug up a bit to know more about the different versions in order to know where I was going into. But I couldn't decide without coming here and checking with the XDA community, since I'll use for sure the ROMs and Tools available here on this phone.
With the answers that I've got so far it's pretty clear that it would be a mistake to buy a variant, specially not being a US resident.
Thanks, again, for your help.
better to ask that in att forum as we are not using the variants.....
plus i dont know where you get that impression that us variants are cheaper....!
they are not see the full price not contract price
atifsh said:
better to ask that in att forum as we are not using the variants.....
plus i dont know where you get that impression that us variants are cheaper....!
they are not see the full price not contract price
Click to expand...
Click to collapse
Where? eBay, Craiglist, Amazon... I'm not talking about phone with contract here, just carrier branded. A lot of times they are unlocked, but still branded.
I think I already bothered too much here, don't know if I want to annoy people there asking silly questions.
hknoener said:
Where? eBay, Craiglist, Amazon... I'm not talking about phone with contract here, just carrier branded. A lot of times they are unlocked, but still branded.
I think I already bothered too much here, don't know if I want to annoy people there asking silly questions.
Click to expand...
Click to collapse
This is not a silly question at all.
From what I know, the ATT 3G one is closest to i9100 international. These phones are lightweight and have better screen (better clarity and contrast, not much though) than the 4.5 inch variants like Tmobile.
Tmobile has 4G and there are still a decent selection of roms.
sieudaochich said:
This is not a silly question at all.
From what I know, the ATT 3G one is closest to i9100 international. These phones are lightweight and have better screen (better clarity and contrast, not much though) than the 4.5 inch variants like Tmobile.
Tmobile has 4G and there are still a decent selection of roms.
Click to expand...
Click to collapse
Thanks for your info!
I've noticed, when looking for a Windows Phone for my wife, that the AT&T version could be normally used in Brazil. The frequencies are basically the same.
From what I have found out the AT&T version was the closest one, just wanted to have a confirmation. Thanks for that.
I purchased a GS3 from newegg and I'm trying to work out the country of origin for warranty service. Here's the kicker: I'm trying to do this without opening the box and voiding their return policy as I haven't decided whether to keep it.
(Basically, newegg told me it was new-in-box, but later said it might have been 3rd party unlocked with no warranty other than that provided by their vendor in the US. So I'm trying to independently verify the country of origin and warranty status since newegg is no help.)
I'm still new at this, but would the Final Assembly Code portion of the IMEI tell me the country of origin?
I also tried looking up the IMEI and found the issuer was British Approvals Board of Telecommunications. I thought this might mean that it's a British handset, but that might be a bit of a leap.
Try checking the CSC. You can find it by either way:
1) By connecting to KIES and checking the code (3 alphabets).
2) By going to the dialler on the phone and pressing *#1234#.
Again, I'm trying to see if this can be determined without opening the box. I have the IMEI code, which is on the sticker outside the box. Do you know how I can determine the country of origin from the code? The FAC is 05. Thanks!
That's not possible but why don't you have warranty from the shop where you purchased it? If there is some kind weird warranty thing going on juat retutn it and invest few more bucks to the device from trusted dealer
Sent from my GT-I9300 using xda app-developers app
http://www.numberingplans.com/?page=analysis&sub=imeinr
All you can do .
jje
beetmonger said:
I purchased a GS3 from newegg and I'm trying to work out the country of origin for warranty service. Here's the kicker: I'm trying to do this without opening the box and voiding their return policy as I haven't decided whether to keep it.
(Basically, newegg told me it was new-in-box, but later said it might have been 3rd party unlocked with no warranty other than that provided by their vendor in the US. So I'm trying to independently verify the country of origin and warranty status since newegg is no help.)
I'm still new at this, but would the Final Assembly Code portion of the IMEI tell me the country of origin?
I also tried looking up the IMEI and found the issuer was British Approvals Board of Telecommunications. I thought this might mean that it's a British handset, but that might be a bit of a leap.
Click to expand...
Click to collapse
Just call Samsung customer servic in your country, i did and they can tell you from the imei number the country of origin.
Thanks for all the advice, though I'm still hoping that someone can tell me which country is identified by the Factory Assembly Code 05.
gee2012 said:
Just call Samsung customer servic in your country, i did and they can tell you from the imei number the country of origin.
Click to expand...
Click to collapse
I've called Samsung US three times. And tried their chat bot. And tried Samsung in Australia and the UK. No luck.
JJEgan said:
http://www.numberingplans.com/?page=analysis&sub=imeinr
All you can do .
jje
Click to expand...
Click to collapse
Tried that, too. Didn't have it in the database.
johku12 said:
That's not possible but why don't you have warranty from the shop where you purchased it? If there is some kind weird warranty thing going on juat retutn it and invest few more bucks to the device from trusted dealer
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
In brief, it appears that newegg gets their phones from a third party rather than direct from Samsung. That doesn't mean the phones aren't new, but they don't know (or won't tell) the country of origin. I'm pretty sure it's somewhere in Central or South America.
Just to follow up: I called Samsung again and this time got someone with a brain who looked up the IMEI and told me the phone is of British origin. Of course, then she gave me the number for Samsung's Canada office...
Anyway, I called Samsung UK and was able to verify not only that it is a British phone, but that it has an extended warranty good through August 2014. Not sure how that happened, but not going to complain, either!
I have order one from Newegg also. HAVE YOU TRIED IT YET? Does it work? Never had problems with Newegg on warranty before.
It works and appears to be new. I've been pretty happy with it so far, but I probably wouldn't order from newegg again since they make you click through a disclaimer that phones might not be new.
Sent from my Transformer TF101 using Tapatalk 2
hmm might have to give this a try to see where my S3 came from, does this mean the country where it was meant to be sold, not where it was manufactured right?
it's just that grey market imports are rampant here in Hong Kong and you can't tell if its been repackaged with the correct adapters and language manuals etc.
Bottom Line
Bottom line, there is no guarantee of of any cell phone you buy being what is claims to be. If you buy online, realize that if you are getting a killer deal, something is amiss. Cell phones are just like perishables, they do drop as they get older, but there is little difference in price between Amazon, New Egg, etc. If you find a seller selling $100 cheaper than everyone else, something is sketchy. If someone wants to take a used phone and make it look new, you will never know the difference. Buy your cell phone from somewhere that gives you a warranty, better if it is an actual local store or someone you trust.
cellrookie said:
Bottom line, there is no guarantee of of any cell phone you buy being what is claims to be. If you buy online, realize that if you are getting a killer deal, something is amiss. Cell phones are just like perishables, they do drop as they get older, but there is little difference in price between Amazon, New Egg, etc. If you find a seller selling $100 cheaper than everyone else, something is sketchy. If someone wants to take a used phone and make it look new, you will never know the difference. Buy your cell phone from somewhere that gives you a warranty, better if it is an actual local store or someone you trust.
Click to expand...
Click to collapse
wow, that's quite a thread necro! the problem for US customers is that the international S3 isn't sold in local stores or by carriers.
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
xAjCx said:
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
Click to expand...
Click to collapse
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Sango2 said:
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Click to expand...
Click to collapse
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
xAjCx said:
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
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In a way it is, that is one of the things to keep in mind if you get a product which is sold in another country, unless the manufacturer said they will warranty it in other countries.
That is the reason why I mentioned, you could get a 3rd party warranty, so this way you can get some coverage.
I think you can find out where the product came from by looking at the product box and the menu contents inside once you receive it. For mine, when I got my Z2, I thought mind was going to be the UK. After looking at the box on one of the sides, it said "EN, ZH" and Chinese writing translation for the Black color; and the quick user guide and support information had Hong Kong contact information which let me know that this unit is from Sony HK.
Well I called today to get some help with my Z2, which I posted about, they told me they can't help because the service department doesn't have the parts yet (due to it not being available in the US yet). They said they don't know when they would get any, but it being from another country wasn't the reason they couldn't help. They suggested calling the UK or Taiwan, which will be a hassle.