ZE554KL Dual SIM settings does not exist - Asus Zenfone 4 (2017) Questions & Answers

Hi
For my work I use two sim cards from two different countries, and I bought Italian TIM brand of ZE554KL with TIM firmware, thinking that it was DUAL SIM
Even the seller had told me that this phone is dual sim.
Unfortunately, it's not, end there is not any entry regarding dual sim operation in connection menu.
For me this is a problem, because I should use two phones.
I know that many users in Italy who have this phone, have this same problem.
All the two SIMs work well. BUT…
If I want to use Tim sim, I have to put it in the first place in the card tray, or when I have to use Telenor Sim, then I put the Telenor Sim in the first place on card tray.
Simply, every time I should change the place of the sims.
With two sim, one, or no sim inserted, the management of the sim does not exist.
Question:
Is it possible that this phone is different in the hardware configuration for the Italian brend TIM (without internal contacts for the second SIM), or is it only a matter of software management?
I kindly ask you to give me an answer regarding the possibility of enabling the second sim.
SN:H8AZCY02Z387SAL
C.P/N: ASUSZE554KL
Build:TIM_ZE554KL
Thank you very much.
Radi
ITALY
Tim Operator
(second SIM, Telenor operator)

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