OPERATION: Make Ourselves Heard (#OPMOSH) 2.0
"Developer Edition"
DISCLAIMER:
We here, in the movement of #OPMOSH do not consider this spam, we do not consider this slandering Moto, we simply use this as a method of having our concerns heard. Motorola Mobility Inc. has been a powerful company that has been around for a very long time, and one we hope to see long in the future as well, before and after the Google buyout (which, might I add, is not completed). That being said...
Prologue:
Motorola Mobility Inc.'s executives and PR team have become famous for lying, having generally poor consumer relations, and amongst all, having a tendency to flat out prove time and time again that it cares very little for its customers after they walk out of that store with their shiny Motorola-branded device. It's definitely not hard to find examples of this - their refusal to upgrade devices that are fully capable of running the latest Android OS, the XOOM 4G upgrade fiasco, re-releasing phones with the same hardware but the most current OS (Defy/Defy+, anyone?), and even locking their bootloaders in the first place. Galaxy Nexus users around the world are laughing in our faces, now. But why is that?
Well, since the early days of Android, post Droid 1, we have (mostly) remained quiet about our locked bootloaders, hoping that one day Motorola would take a second glance at us, and follow other companies leads. The Droid X, the Droid 2, Droid 2 Global, Droid X2, Droid Bionic, and dozens more devices slid by with locked bootloaders, to the dismay of those wanting a long-term device like the Droid 1 was... There came to be a boiling point, though - and many, MANY full-out wars were launched on their social media sites, just a year ago. Sound familiar? Yes, the same thing that worked with HTC's (and now with Asus') bootloader policies.
At the end of the most successful campaign, known as the #UnlockMoto movement (which I extend my deepest gratitude towards everyone involved in), we received a broad, carefully worded announcement, via AusDroid, that unlockable bootloaders were being looked into. Flash forward to late 2011, and we're given another announcement, still quite broad, about the unlockable bootloaders... a "second half of 2011" timing for software releases, via MOTODEV.
...Welcome to Q1 2012, Motorola fans. Not only have they missed their deadline, and rogue-edited their blog post's timeframe for the bootloader unlock software rollout from the "second half of 2011" to "later this year", but they have actually given an official announcement of their plans... to release a completely separate HARDWARE version of the RAZR with an unlockable bootloader. This is unacceptable for those of us who dished out 700 dollars, full retail, to get our brand new Droid RAZR/Droid RAZR MAXX in hopes that they would eventually set free, and even MORE unacceptable for Droid 3, Bionic, and other Motorola users that don't even get an eyelash batted at. DOWNRIGHT UNACCEPTABLE. Basically... Motorola has screwed us over. Again.
But we here at #OPMOSH aren't done. Raise your voices - let's Make OurSelves Heard yet again, to let Moto know that this "Developer Edition" RAZR had better be available either as a trade for our devices, old or new, paying the difference in price, or not at all, since we all bought our devices in hopes that they would keep their word in the first place. Everyone counts!
Moto's Facebook - Moto's Twitter - Petition - FCC Complaints (Against Verizon)
So....What can I do?
Well, at this time, we don't know whether it is Verizon's or Motorola's decision that is causing all of these bootloader-related problems, so there's quite a few general things that you can do to help inch them along. The most important of them all would be to...
FIRST OFF, SIGN THE PETITION:
This is included in the email, so it is crucial that it continues to grow in number.
This petition is specifically worded so that they unlock their EXISTING bootloaders rather than releasing ~Developer's Editions~ of all of their phones. So much for their plans to not saturate the market with 9,000 phones in 2012, right?
Then....
TRY CALLING VERIZON'S EXECUTIVES.
Make sure before calling that you are very informed about the issue and confident in your position, yet can be quite calm. Do not show any disrespect towards Marie H or the person you call. They are merely the (wo)man-in-the-middle, and you simply need to explain to them your position and back it up with facts. Also, do note that all times are EST.
Call Marie H. at (412) 266-7756 on Monday - Fridays, 8 am to 5 pm. OR Michelle at (803) 231-1787 on Monday - Fridays, 7 am to 4 pm. OR Call Verizon customer service at *611 or (800) 922-0204 and get to a rep by mashing 0.
This is something you cannot copy-paste, unfortunately. Here are some guidelines that should help you be successful in your endeavor:
- First off, if you get the voicemail, leave your name, number, and a time you can be contacted in case they wish to follow-up call.
- Mention that many are filing FCC complaints because locking smartphone bootloaders prevents users from installing the software that they want (the OS), and thus violates Block C guidelines. (Do research in case this is brought into question)
- Mention that HTC, Motorola, and Samsung have bootloader-unlockable devices on the network right now, so there's no legitimate reason to be selling a totally new device... (HTC has their 2011 devices, Moto has the Xoom, and Samsung the Galaxy Nexus)
- Mention that the bootloader being unlocked does not allow the device to do anything that a laptop that is using a 4G hotspot cannot do even faster/more efficiently, including hogging network resources.
- Mention that the bootloaders being FORCE locked (as in, not unlockable) does not offer protection from any present viruses or attacks of Android devices.
- Mention also that unlocking the bootloaders could very well use a system like HTC uses - which stores the IMEI of the device and voids its software warranty indefinitely, making Verizon's warranty services not liable for what a user installs on their device.
- Close your talk/voicemail by stating the number of signatures on the petition, currently well over 5,000, and saying that this is a widespread concern of many users, that wish Android to be truly open.
- Say thank you before you hang up, it'll really give off a good impression.
Also, you could...
TRY AN FCC COMPLAINT:
http://esupport.fcc.gov/complaints.htm
Select Wireless Telephone > Billing, Service, Privacy, Number Portability and other issues > Online Form. Fill out your information, scroll down, fill out 1 and 2, skip 3 and 4. Then in 5:
- Tell the FCC that your phone’s bootloader was sold to you locked, preventing the regulatory requirement of BLOCK C Devices (MAKE SURE TO MENTION BLOCK C!!!) that "Consumers should be able to download and utilize any software applications, content, or services they desire" - make sure to cite that.
- Also helpful would be dispelling the "Reasonable network management" exclusion. Tell the FCC that Verizon allows tethering of unauthorized devices to 4G LTE services through their mobile hotspots and their paid phone tethering functionality as-is, ones that are more bandwidth-hungry and also permit installing custom operating systems, and have a potential of doing significantly more damage, such as laptops.
If you don't want to write yours up manually, we will have a pre-made step 5 that you can just copy paste soon, hopefully.
Don't forget to...
TRY EMAILING:
TO: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
To Whom It May Concern,
Motorola, please, we beg of you to hear us out. We bought your devices faithfully, some of us standing in line, some of us saving our hard-earned money for weeks, for months, because we were so excited to get our hands on this shiny new piece of technology, be it the Droid 3, the RAZR, the Droid RAZR, the Bionic, the Atrix 4G... Even the Droid X, Droid 2, Milestone, and other users. We were aching to do the impossible with it - to break records with unparalleled speed, to optimize, to customize. To shun those who didn't believe in you delivering on your promise to unlock the full potential for your well-constructed devices, Motorola. We've been faithfully waiting.
And waiting, and waiting. Until today, when you delivered the announcement of the Motorola RAZR Developer's Edition. And unfortunately, this is not like the XOOM's 4G upgrade, where users could send in their already purchased devices - no. This is a completely new device. There is zero compensation or consideration for those of us who already have Motorola-branded phones in our hands.
Motorola.... We Droid RAZR users... We Atrix 4G users... We Droid Bionic users... Even we Droid RAZR MAXX users that got our phones less than a week ago... What about us, Motorola? You gave us your word. It was a tipping decision for a lot of your buyers that purchased the Droid RAZR, to know that we would be a part of history, having the very first Motorola device with an unlockable bootloader. Why did you alienate us? You saw all of our petitions, and this announcement seems a lot like a one-trick pony, something that will start here, not sell well (because we've already purchased the exact same phone and aren't financially able to purchase another), and never happen again. Will there ever be a consumer device that also doubles as a treat for the enthusiasts, like the Transformer Prime? Or any of HTC's devices? As faithful customers, we've been faithfully waiting.
This is like a slap in the face to every buyer of your high-end phones. We very much do appreciate that you're trying, but this is not the solution you need, or that we need. At least not in its current form. Please put your foot down firmly. If Verizon is causing this, you do have the ability to change it. Nexus devices changed it. HTC changed it.
Honor your core demographic, the Android enthusiasts, and unlock your devices. If not the ones you've already released, then all in the future. 2012 is an important year for all of us. Please.
Sincerely,
One of the over 15,000 people represented by the internet petitions listed below.
http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Or...
TRY TWEETING:
Really, @Motorola? I don't see any mention of a "Developer's Edition". http://moto.ly/icsboot #OPMOSH2
Or even...
TRY POSTING ON THEIR FACEBOOK WALL:
I'm fairly sure a "Developer's Edition" of the same phone isn't a "software release", Motorola. Give us a break. http://moto.ly/icsboot
But above all...
MAKE SURE TO SIGN THE PETITION!!
It is the backbone of this movement. We need as many signatures as possible.
We NEED to be heard to get anywhere. Spread the word to your Facebook friends, your Twitter friends, your Google Talk friends, your Google+ friends, your favorite Android news site, local newspaper, lawyers... Spread the word! Bring freedom to the Android ecosystem, like Andy Rubin and Rich Miner intended.
Thank you SO much for your support. This community is amazing and I know our endeavors will come to fruition soon. See you on Moto's Facebook!
Already started! Been spamming facebook for two days...
Sent from my DROID RAZR using Tapatalk
what is the point of this? if it's about the bootloaders try spamming Verizon instead as Motorola has already announced that the bootloaders are locked at the discretion of carrier
con5tant said:
what is the point of this? if it's about the bootloaders try spamming Verizon instead as Motorola has already announced that the bootloaders are locked at the discretion of carrier
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If they don't push for it but rather propose the idea lightly, we're not going to get anywhere. HTC and Samsung (w/ the help of google) did it, so can Moto.
Plus, they promised the second half of 2011, and they haven't started in any market anywhere, internationally or state-side.
And hey, the voice of the people just got Verizon to rethink its $2 convenience fee.
Sent from my DROID RAZR using xda premium
The voice of the people is what got us that announcement in the first place. Go!
The bootloaders will be unlocked with ICS this has been comfirmed by a VZW employee but the release date for ICS is still up in the air
hoag50 said:
The bootloaders will be unlocked with ICS this has been comfirmed by a VZW employee but the release date for ICS is still up in the air
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Is this the same employee that told us the nexus would come out on december eighth?
Time for my daily motorola facebook spam.
Sent from my DROID RAZR using Tapatalk
seanmcd72 said:
Is this the same employee that told us the nexus would come out on december eighth?
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Yeah seriously if it's not an executive it means nothing, and an executive would never just announce something like that casually.
con5tant said:
what is the point of this? if it's about the bootloaders try spamming Verizon instead as Motorola has already announced that the bootloaders are locked at the discretion of carrier
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Thats already been proven as a BS excuse from Moto. HTC unlocked their bootloaders on VZW's phones.
Just post this over and over on their facebook wall.
“In terms of your question – we completely understand the operator requirement for security to the end user, and as well, want to support the developer communities desire to use these products as a development platform. It is our intention to enable the unlockable/relockable bootloader currently found on Motorola XOOM across our portfolio of devices starting in late 2011, where carriers and operators will allow it.”
HTC was allowed by Verizon Wireless to unlock the HTC Thunderbolt, your excuses are invalid now Moto!
Start a petition at http://www.change.org like the one that just made Verizon change the $2 fee....
mattlgroff said:
Just post this over and over on their facebook wall.
“In terms of your question – we completely understand the operator requirement for security to the end user, and as well, want to support the developer communities desire to use these products as a development platform. It is our intention to enable the unlockable/relockable bootloader currently found on Motorola XOOM across our portfolio of devices starting in late 2011, where carriers and operators will allow it.”
HTC was allowed by Verizon Wireless to unlock the HTC Thunderbolt, your excuses are invalid now Moto!
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hmm....late 2011....seems like that has come and gone now.
I'm not entirely sure why people are touting your excuses are now invalid based on HTC unlocking their bootloaders. It's not like Motorola and HTC are going to have identical contracts with Verizon
HTC and Samsung were able to pull it off. I highly highly doubt their contract even brushes against the bootloaders at all, anyway.
What if moto is just hiding behind the carriers to never unlock them. Yes others have done it and to me it doesn't that hard to convince a carrier, unless of course you're not trying too hard. We can all move onto other devices but really what's the ratio of us hardcore users vs those that don't even know what a bootloader is. We can spam their social pages I guess but even there you're getting resistance from regular users who aren't in our hardcore world standing up for moto thinking they are the greatest thing since slice bread. But hey, if we don't try who's going to.
Asus felt the heat, now it's time we step our game up on Moto. Can someone repost this wherever possible (X, X2, Bionic, Xyboard, Atrix 2, Rootz, Droidforums, etc. Forums) and link back to this thread so we stay organized, and we'll launch a full out war against Moto for their lies. Go!
(Also feel free to click Submit this Thread as a News Tip at the top right thanks ok)
If anything, it should be easier for Moto to do this than for HTC or Samsung, since Moto devices carry Verizon's Android experience. Not that the HTC and Sammy phones are bad or worse, but phones like the Droid, Droid X, Droid 2, Droid Bionic, Droid RAZR, etc. are the flagship phones for Verizon. If anything, Verizon has more onus to be harsh with HTC and Samsung over Motorola (Bing as default comes to mind).
They already have the phone-side software there on the newer models, we're just waiting for them to flip the switch on "fastboot oem unlock" to allow. That's literally it. It's stupidly easy. Keep going!
We need your help to unlock all Motorola bootloaders.
Help us by signing the petition to achieve 7500 signatures.
http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2
Regards.
Have we not been over this 100 times already, its not up to the OM's it is the vendors.
Lol. Idiots will be idiots
Sent from my MB855 using XDA App
And that's why HTC and Sony Ericsson have been unlocking the bootloaders of their phones right?
You obviously don't have a clue so please stop replying nonsense!
Why don't you just show some support and sign the damn petition so that we can at least have a chance of finally being heard...
halfdriven said:
Have we not been over this 100 times already, its not up to the OM's it is the vendors.
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kniz said:
Lol. Idiots will be idiots
Sent from my MB855 using XDA App
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The answer to your post.
HTC is going to unlock bootloaders for their future devices. And that could lead to loosing partnership with many carriers. As for existing phones - here is what I've asked to motorola support:
Customer By Web Form (Artur Korobeynyk) 26/01/2012 04.19 PM
Hi! I've just purchased your Motorola Photon 4G device of a Sprint Carrier here in Ukraine. It is a used phone, but in my country I have no other option. Best of your devices (like Photon, some Droids) are not available officially here as those are bound to some US carriers. And I wanted Photon so much. I read somewhere that Motorola is capable of unlocking devices for use with any sim card with some specific activation code. If that is true, than how can I get this kind of service (of course I understand that it should not be free of charge)
[---001:001577:29164---]
Response Via Email (Adriana) 27/01/2012 12.33 PM
Customer Reference number:120127-003406
Dear Mr. Korobeynyk,
Thank you for contacting Motorola.
In response to your query, please note that Motorola is not unlocking devices, this network provider who locked the phone to their SIM cards should do this. You can contact them for unlocking code or you can try to contact repair center in Ukraine ( +380442963572 )
Kind regards,
Adriana
Motorola Mobility
+7 (499) 9228668
Beach_Head said:
And that's why HTC and Sony Ericsson have been unlocking the bootloaders of their phones right?
You obviously don't have a clue so please stop replying nonsense!
Why don't you just show some support and sign the damn petition so that we can at least have a chance of finally being heard...
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HTC unclocked and had repercussions, one being Sprint never approved it.
The petition will get no where when aimed at OM's, if you really understood it you would focus on vendors. They set the requirements, one being they do not want rouge devices on their networks.
Halfdrivens "understanding" 1 Beach_Head 0
If that were true then why are they launching the Galaxy Nexus which has an unlockable/relockable bootloader?
I suggest you brush up on the subject a little more seeing as your "understanding" of it is a mis-understanding of it!
FYI, an unlocked bootloader won't do **** to the carrier or its network otherwise, Google wouldn't be doing it via their Nexus devices. And CM development would've stopped at version 1 instead of being at version 9 right now...
halfdriven said:
HTC unclocked and had repercussions, one being Sprint never approved it.
The petition will get no where when aimed at OM's, if you really understood it you would focus on vendors. They set the requirements, one being they do not want rouge devices on their networks.
Halfdrivens "understanding" 1 Beach_Head 0
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halfdriven said:
HTC unclocked and had repercussions, one being Sprint never approved it.
The petition will get no where when aimed at OM's, if you really understood it you would focus on vendors. They set the requirements, one being they do not want rouge devices on their networks.
Halfdrivens "understanding" 1 Beach_Head 0
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Dude, you spent more effort being a tool than just signing the petition (or not).
It most likely isn't Motorola but the carriers. In an article about the new Droid Razr Developer Edition which can be pre-ordered now, Moto states that "consumer version of the Droid Razr is heavily protected against third-party ROMs, which Motorola says is necessary in order to "continue meeting our carrier and regulatory obligations,".
If you aren't aware this DE version comes unlocked and supplied with no warranty. It is supposed to be coming to a carrier in the US in the future.
What this tells me is the manufacturers have no problem unlocking devices and the carrier determines whether it can be unlocked.
Just some food for thought.
CCallahan said:
It most likely isn't Motorola but the carriers. In an article about the new Droid Razr Developer Edition which can be pre-ordered now, Moto states that "consumer version of the Droid Razr is heavily protected against third-party ROMs, which Motorola says is necessary in order to "continue meeting our carrier and regulatory obligations,".
If you aren't aware this DE version comes unlocked and supplied with no warranty. It is supposed to be coming to a carrier in the US in the future.
What this tells me is the manufacturers have no problem unlocking devices and the carrier determines whether it can be unlocked.
Just some food for thought.
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Click to collapse
+1
tools (6bowmans, Beach_Head) take note
halfdriven said:
+1
tools (6bowmans, Beach_Head) take note
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Hey genius, if you had noticed, I thanked CCallahan for his comment. He and Beach_Head are at least adding differing opinions based on some facts. You (nor I for that matter) are not. Believe it or not, I tend to agree with you and CCallahan. However, Beach_Head has some valid points. Getting back to the OP, either sign the petition, or if not, provide some value in your response/rebuttal. That's all I have to say about that.
halfdriven said:
Have we not been over this 100 times already, its not up to the OM's it is the vendors.
Click to expand...
Click to collapse
Guess you missed my first post
dantonel said:
We need your help to unlock all Motorola bootloaders.
Help us by signing the petition to achieve 7500 signatures.
http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2
Regards.
Click to expand...
Click to collapse
Jeez - do people still think that online petitions do anything?
willysp said:
Jeez - do people still think that online petitions do anything?
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Maybe not but it for sure doesn't hurt anything to do it and if peeps want to spend some of their time working on it then why not.
I support anyone trying to make a change even if it doesn't result in much. At least it is showing some positive community movement.
Haha. Motorola are full of it. Why are Samsung selling so many phones on most networks? Motorola are milking the consumer so they don't have to go through the amount of returns Samsung have.
Is it morally wrong to make use of the unlocked bootloaders, brick your phone and claim warranty? Maybe but very low percentage do and this could be user repairable if they made their chips load USB loader in hardware as a complete backup.
Maybe also could have a hardware bootloader which loads boot information from nand like PC's. That would make them virtually unbrickable without hardware damage. Win win.
Moto just wanna lay excuses for more money.
Sent from my GT-I9100 using XDA App
Always take what Moto says with a grain of salt...
I was there when the first petition was made late 2010: Motorola Bootloader Groubal
We generated 11,303 signatures and Moto said they'd provide an unlock solution before the end of 2011.
It's 2012 now and nothing. That Razr DE phone is a slap in the face for everyone that relied on their promise for an unlock solution for their devices. Not to mention to the first adopters who bought the Razr when it launched and our now faced with the Maxx and that DE phone.
HTC and Sony Ericsson were taking the same heat and yet as early as May 2011, they had already launched their unlock solution. A solution that affected new and current devices at the time. So if it were really a carrier decision, wouldn't the carriers have had a field day when those solutions were announced?
And this year, Verizon, T-Mo, and AT&T still have HTC and Sony Ericsson phones in their line up. If a device with an unlocked bootloader would cause issues on their network, then why would they continue using devices from those manufacturers?
CCallahan said:
It most likely isn't Motorola but the carriers. In an article about the new Droid Razr Developer Edition which can be pre-ordered now, Moto states that "consumer version of the Droid Razr is heavily protected against third-party ROMs, which Motorola says is necessary in order to "continue meeting our carrier and regulatory obligations,".
If you aren't aware this DE version comes unlocked and supplied with no warranty. It is supposed to be coming to a carrier in the US in the future.
What this tells me is the manufacturers have no problem unlocking devices and the carrier determines whether it can be unlocked.
Just some food for thought.
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Click to collapse
All your scoreboarding and +1's prove nothing other than your ignorance on the subject matter.
If you're looking for a tool, look in front of the mirror...
halfdriven said:
+1
tools (6bowmans, Beach_Head) take note
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kniz said:
Lol. Idiots will be idiots
Sent from my MB855 using XDA App
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I know that you mean no harm, (let's not start an argument here), but some people don't realize that...
Signed.......... no matter the outcome. Took 5 seconds.
Petitions do work to some extent especially with the recent Stop SOPA/PIPA Campaign, however it only works with those who have money and are able to get enough media exposure. It never hurts to try.
I signed my digital John Hancock.
Hey Beach_Head, lets agree to disagree and move on. The discussion has been fun but like 6bowmans said were really not adding anything to the topic. Hope there are no hard feelings. My apologies to everyone.
Interesting Read-- Mods not sure if this can be posted, if it's a violation of any kind, please delete if it's inappropriate.
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Motorola Rep (Listening)
Motorola Rep: Hi, my name is Motorola Rep. How may I help you?
Motorola Rep: Good Afternoon!
ME: Hello Motorola Rep, I have a question regarding my XT912
ME: Good Afternoon !
ME: I see Boot loader unlock for other Motorola phones, but don't see one for my model
Motorola Rep: I see, well you know the problem is that at least with us it can only be unlock on certain models
Motorola Rep: And the only support that we can offer is the link that you most already have to follow the steps to unlock it
ME: Yes, I am at that link, but don't see my model. My Verizon contract has been paid and they directed me to you saying this needs to be done by Motorola
Motorola Rep: The problem is that we dont provide any support regarding the bootloader.. because it voids any remaining warranty on the device.. so we are not able to help you with that.. the only thing that we can do regarding the bootloader is provide that link that you already have, im really sorry
ME: There is no warranty on this device, my phone is almost 2 years old..
ME: I am willing to sign a not which indemnifies you in case the code does not work..
Motorola Rep: Yes but the remaining warranty i was telling you about is that we always provide support on any motorola device, no matter how old is it, we provide support through the chat or through the phone, but when it comes to the boot loader or if you already unlock it, we are not able to assist you with that at all
ME: I am willing to forego the support
ME: This is the first time I've ever contacted Motorola for support and if you unlock my bootloader, I will ensure I never contact you again
Motorola Rep: I understand, but as i was explaining before.. we dont provide any support regarding the bootloader, we are not able to do it, is not that we dont want to, is that we dont provide support for it
Motorola Rep: If you are able to request the code and you dont receive it by email, we can provide you that, but if you already request it of course
ME: So what you're saying is I have purchased a device which is locked by you and you CANNOT unlock the device even thought the device is paid in full and there is no liability tied to the phone ?
Motorola Rep: Im sorry but we dont provide any support for the boot loader, we wont be able to assist you with that
ME: I don't need support for the Bootloader unlock, I'm trying to understand why you CANNOT unlock my Bootloader. You have locked the device, the device is more than a couple of years old, so there is no warranty and the contract with my provider is also paid.
ME: There is no reason why Motorola should keep my phone locked..
Motorola Rep: It has nothing to do with your provider, this is a motorola policy, remember that when you unlock the boot loader your device becomes rooted, meaning that you change the administrative rights from the phone and everything on it, that's why we dont provide any support for it
ME: Fyi, the phone can be rooted without the BL unlock..
ME: How does it make a difference ? It's my device, it's all paid for, why should Motorola still have control over it..
Motorola Rep: Of course, but regarding your question, that's why we dont support that
Motorola Rep: You can even check on the motorola forums, we dont provide support for that
ME: Again, I don't need support for it..
ME: Can you Unlock the Bootloader for this device ? If not, Why ?
Motorola Rep: As i was explaining we provide the list and the steps for some devices, if your device is not on the list, im sorry then you are not able to unlock it, if you are not ok with that im really sorry, but we wont be able to help you with that
ME: Why ?
ME: I buy a computer, if it's paid for in full, the manufacturer of the computer has no business to restrict my usage of the computer..
ME: The same for a phone..
ME: Why can't my device be unlocked ?
Motorola Rep: That is just part of the motorola policies.. we dont give support, we cant help you unlock it in some devices, this is to prevent the usage on some users that dont know exactly how it works
Motorola Rep: Im not saying you are one of those users of course
Motorola Rep: But we are not able to help you with this
Motorola Rep: If you want you can look for that online
ME: "Prevent usage on some users", so why unlock the other models ?
ME: Why not my model ?
Motorola Rep: There are people or service centers that can do it for you, but we are not able to help you with that
ME: Motorola Service Centers ?
Motorola Rep: Nop, nothing to do with motorola at all
ME: You're saying 3rd party service centers are able to unlock an XT912 and Motorola can't
ME: ?
ME: Unlock=Bootloader Unlock
Motorola Rep: That we dont do it and we dont provide the steps is one thing
ME: So you're saying you CAN unlock the Bootloader for the device, but you Won't provide the steps for it ?
Motorola Rep: Ok, im sorry, we are going around the same over and over.. so please, just understand, some models are not supported by us to unlock the boot loader, as simple as that, you can unlock it on most devices from android of course, but we dont support some of those models.. if you are not interested at all on the remaining warranty, then just look for the steps or how you can do it online, or if someone can do it for you, just keep in mind that you might need to have the firmware of the device in case you need to flash it so that you can have back to the standard of it
ME: WE are not going over and over, You are going over and over.. I'm asking a straightforward question..
ME: you're saying you CAN unlock the Bootloader for the device, but you Won't provide the steps for it ?
ME: It's a Yes or No Answer..
Motorola Rep: No we cant
ME: Thank you!
ME: Do you wan't me to go off the record for a better answer ?
ME: I can do that
Motorola Rep: Great, just wanted for you to understand that motorola doesn't do that on any of the devices
Motorola Rep: Of course there are ways to do it, but we dont do that on any of the phones
Motorola Rep: That's why we provide the links for some models
ME: If you could guide me as to who can do that, that would be great too.. I am trying to install and application which requires certain framework only available on a specific 3rd party Kernel.
ME: This is to protect my privacy on the device.
ME: If you can suggest someone who can do that, you can send it to me Off the record too..
Motorola Rep: The problem is that no one in motorola will assist you on that, i understand what you are trying to do.. but that's what i wanted you to understand, is not that we as motorola cant do it, is not that me personally cant do it, is that as part of motorola policies we dont do that
ME: But there are other models you are offering to unlock ? At user's risk, which I understand.
ME: Let me ask you this, who out of these 2 folks is the right contact to escalate this ?
ME: Iqbal Arshad
Steve Horowitz
Motorola Rep: Mmm well is up to you because Iqbal Arshad is the Senior Vice President of Engineering and Steve Horowitz leads the global software engineering
Motorola Rep: So you wont get the response that you want regarding this issue
ME: I know their roles, it's listed on the web, but who would be the right contact ?
ME: You can atleast help me with that..
Motorola Rep: You can try any of them but i dont think that is the right path to escalate an issue
ME: Ok, then what is the escalation matrix ?
Motorola Rep: But if you want to try, try with Iqbal Arshad
Motorola Rep: Actually we send that feedback
ME: I'm sorry, I didn't get your last statement, "We send that Feeback"
Motorola Rep: Yeah, that's right, if you want to present a complain, you provide us the info and then we send that feedback to a supervisor
ME: You already have my email and the request, are you able to escalate ?
Motorola Rep: Sure
ME: ok, what is the ETA for a response ?
Motorola Rep: Between 24 - 48 hrs
ME: Ok, can you also give me Iqbal's email address ?
Motorola Rep: Actually we dont have that info available, im sorry
ME: Ok, I guess I just wasted your time and mine..
ME: You said you Can't unlock the bootlooader, is there a possibility in the future ? or do I just scrap the device and get a different model for which BL can be unlocked ?
Motorola Rep: It might be better if you get a different one because is kind of an old device so they might not include it on the list later on
First off I know this has been done before so please either help or keep your negative comments to yourself. Thank you
So I started a petition to AT&T to try to have somthing done about the locked bootloaders on devices purchased from them. And as I've read you guys with the m8 can unlock your bootloader. Not through att but other sources. So I ask you to put your John Hancock on the petition and try to help all of us with att devices so that we can enjoy the freedom that android OS was made for. Link below, I and the development community thank you for your support.
https://www.change.org/petitions/att-give-us-the-freedom-to-modify-and-build-unlock-our-bootloaders
Also I've sent c.e.o Randall Stephenson a e-mail but have had no reply (to be expected). Samsung on the other hand at least replied.
The Gods Approve This Post, From The Ghost Of Sparta's S5 active.
Email from samsung
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GDofWR420 said:
And as I've read you guys with the m8 can unlock your bootloader. Not through att but other sources.
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The boot loader unlock for the M8 is through HTC and with AT&Ts blessing. It's not a hack.
Just want to set the facts straight.
Sent from my HTC One_M8 using XDA Free mobile app
redpoint73 said:
The boot loader unlock for the M8 is through HTC and with AT&Ts blessing. It's not a hack.
Just want to set the facts straight.
Sent from my HTC One_M8 using XDA Free mobile app
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Nothing to set straight. I never said att offered nor did they impede your device from being able to have that service through a third party. But for us Sammy users it's different. We have no third party offering this service and att is not wanting to let Sammy users unlock bootloaders though support software on their site. So we just want what you have, freedom to do with what we purchased. I do thank you for taking the time to reply and hopefully you took the time to sign.
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I signed the petition. I don't think ANY vendor should have their Android devices locked. I also don't think any vendor should be expected to un-brick our devices, should we jack them up. I'm the same way with Apple's junk. I jailbroke every Apple product I have had as well.
lostangelintx said:
I signed the petition. I don't think ANY vendor should have their Android devices locked. I also don't think any vendor should be expected to un-brick our devices, should we jack them up. I'm the same way with Apple's junk. I jailbroke every Apple product I have had as well.
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That's all I'm asking is for the option to willingly void our warranty if we so choose to. And if we brick our device then yes, no way should at&t be held accountable for your or my actions should we fubar our device. I thank you for your support in signing the petition.:thumbup:
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