have broken Pixel 3 screen after 2 months of buying and cant get it repaired - Google Pixel 3 Guides, News, & Discussion

Hello,
I bought a new Pixel 3 in March of 2019 and unfortunately was involved in a minor accident in which my phone screen broke. expecting a repair in 150 euros I visited the local electronic giants like Saturn MediaMarkt and was shocked to know that a new display will cost me 500 euros and the service agents laughed at the price and suggested me to get a new phone instead.
As suggested in google help , in Germany CTDi handles all these repairs and tried contacting them but didn't get any response yet. Can anyone help me if they have had similar issues in germany especially because everything is fu***ng costly here and I am helpless.

Maybe buy a screen from ali express for around 130$ ?

You also purchase a replacement through iFixit website. https://www.ifixit.com/Search?query...t&doctype=product&c-doctype_namespace=product
They also ship to Germany!

Related

Buying XDA 64MB online

Hi,
I'm considering buying a XDA online from http://shop.brando.com.hk/
I myself live in the Netherlands and since it's not around the corner, I was wondering if some of you have experience with this online shop ?
Is it reliable ?
Thanks for your input !
[email protected]<nospam>braminator.com
haha, buying from that place is so X....... if you lots on money, buy from him. I bought my 3 weeks ago Scadisk 256MB for Singapore dollar $169 only
Do it in holland
Bram,
I bought my XDA second hand and the seller decided it would be a good idea to upgrade it before being sold.
It has been upgraded end of march and it works like a charm.
He also gave me the bill of the upgrade since there is warranty!
Upgrade has been ordered from PDA Tech Center in Maarssen. Price was 99 Euro. There website is http://www.sfinx.demon.nl/palm
I am not affiliated in any way to them.
Robert
Why is it so slow to be avilable in other countries?
The 64MB XDA has been out in Asia for may months!
Brando
I've ordered a stylo and a protection seal for my screen over there.
It was delivered very quick. They sent me the wrong stylo and they sent me a new one for free and payed the returning stamps for me.
Good service at Brando!!
Stefan
哈哈 ,
FYI, brando stuff are very expensive... at least $50 exp... if you got plenty of $$$ get form him. there was time the ram is $100 more then others people is selling

The reason why i will never buy toshiba devices ever again-toshiba policy->get in

After talking to TOSHIBA toady and after communicating with them through emails
for more than a week this is the answer I got from them all:
"but unfortunately we cannot provide spare parts outside our repair center"
let me explain what is so "unfortunate" in a global company that does not sell parts for its devices:
I need to send the device to the place I bought it (UK) in an insured express mail AND I am also paying on the back delivery
I will take a day off to pass in the tax office lines in order to fill the papers so they will not to stop my device and ask for taxes of it again.
It is also very "unfortunate" that if the defect will not be covered by warranty Toshiba will get some extra money from my pocket and not any other lab in the world which is not owned by the company =)
Think about a world where you bought a car that were manufactured in japan and you need to send the car!! to japan!!! for a lamp =)
because the company is as just as greedy as Toshiba and they
"cannot provide spare parts outside our repair center"
by the way...If you wanna know I called my garage today to ask them if I want to buy a part from them if this is a problem...not a lamp...an entire gear box!! they said no problem and gave me the price.
I own a laptop...Called the company and told them I need some spare parts...my computer is 1 month old and they gave me the prices but mentioned this may harm my warranty...
So other companies would sell me even a hammer to smash my device if I want it as long as I understand that this harms/cancels my warranty
But not Toshiba.
they will make sure I will fix it under their roof so my 1$ will go to them and not to any other person in the world.
I just needed the micro usb female...
we have enough HTC labs that can do it here in Israel
but just because Toshiba needs my 1$
(yes yes!!! this is how much the part costs for devices like HTC HD2 or HTC DESIRE you can even get it in 5/20 packs on ebay just like any other part you want for an HTC device)
I need to pay 160$ (postage+the perfect day off in order to go and fill the forms)
So goes the global concept in Toshiba...and here comes their small greedy village =)
I am not sure I will fix my device...I think of just letting it rot in the drawer.
I feel sorry for the unlucky person to buy it from me here or in any other part of the world that Toshiba don't have a repair center for the TG01.
maybe I will try my luck on ebay.
Learn From my story...Ban Toshiba!!!
I think your problem is more Tax- related, than anything else. If you buy a device you should always make sure, that it will be fully supported in your country. There are meny devices without worldwide support, you have to live with that.
Not True
The tax related problem is solved by papers-you just list your device so they wont think you got a phone by mail (for this you need to pay taxes)
In many countries there are various Global companies that don't give direct service
But there are always others who can give you the service...
Lets say that you buy a Ferrari(lucky you =)
but then something happens and a part in your car is broken...
So...Now you are going to send your car to the closest Ferrari garage in..
MMm Italy right?....
nice trip for a car...Its much better than the company to send you the part if it can easily be replaced in any other garage near your house or by yourself? NOT!
Give me the name of your state and I will give you countless names of various Companies that does not have a direct link to a repair center near your house yet you can easily repair their products in other labs and order parts online.
This is actually the first time in my life I got into such a situation when a
company does not sell parts to its products!!!
This is a very greedy method...you are forced to repair what you buy only in 1 place!!! even if it is thousands of miles away from your home.
I have several labs in my city that fix HTC,Apple,Samsung and so on...with original and non-original parts for your choice...so why does Toshiba need to be different???
Man I hope Toshiba wont move the repair center in your town.
if you did not get it this is the only place you can get your TG01 repaired
It is most unlikely that Toshiba actually fabricate the uUSB female connector themselves; likely an identical or very close match could be obtained via one of the many electronic parts suppliers and could then be fitted by yourself or a friendly local workshop.
One source I am aware of is Farnell in the UK. [URL="http://uk.farnell.com/jsp/search/browse.jsp?N=500006+1002290+5255151+232999+574277&Ntk=gensearch_001&Ntt=micro+usb&Ntx=mode+matchallpartial&No=0&getResults=true&appliedparametrics=true&locale=en_UK&catalogId=&prevNValues=500006+1002290&filtersHidden=false&appliedHidden=false&originalQueryURL=%2Fjsp%2Fsearch%2Fbrowse.jsp%3FN%3D500006%2B1002290%26Ntk%3Dgensearch_001%26Ntt%3Dmicro%2Busb%26Ntx%3Dmode%2Bmatchallpartial%26No%3D0%26getResults%3Dtrue%26appliedparametrics%3Dtrue%26locale%3Den_UK%26catalogId%3D%26prevNValues%3D500006%2B1002290"]This page [/URL]lists all the varaiations of Type AB uUSB Receptacles for surface mount - bottom, top and mid.
The biggest challenge is to be able to remove the original and resolder a new item working at surface mount scale with hand tools rather than as part of the manufactire process using flow soldering.
Anyway, best of luck and I hope you are able to resolve.
I took the phone to 3 big labs already for an opinion.
we were digging all over the net in order to find the part that might fit.
they even did a few phone call to their suppliers for me.
I am sorry to say that none of the ones That are sold out there on the net
can fit to the spot that Toshiba created on the TG01
So you should not build on that that you can get a match.
As hilarious as it might sound this part can be replaced only
on their repair centers and not on any other place on earth...
how is that for an option?
I am starting to believe that even Apple is not as evil as Toshiba =P
I had the same problem, phone worked fine but would not charge up or connect to my computer through the USB. I talked to Toshiba UK and they told me to send it to Regenersis in Scotland. They did not even bother trying to repair it they just sent me a brand new phone free of charge, the new phone was sim locked but my original was unlocked. I contacted Toshiba again by email and 1 hour later they emailed me an unlock code. They also sent me a new back and SD card free of charge, I bought the phone second hand off Ebay !!!!!
I do not think many companies warrant their products for the second user but Toshiba do. Why not just send them your phone and get a new one....
Agreed, the process with Regenersis works well.
First I don't know how much you pay for an express delivery from your town to Scotland.
I do know that the Delivery from Israel to the Toshiba repair center in England and back will cost me around 70-80$ (insured)
ant again I will need to go to the tax office and fill the forms so they wont think I bought a new phone when I get it back...so I loose a few hours from my day and have some "fun" in the tax office lines =)
I have sent my phone to a Toshiba repair centerr in Romania with my Dad so it will be fixed soon...
My problem is not about if they will or will not replace/fix it for me =)
If I could buy the part I could fix it in a lab here for 30-40$ and get it back after 1 hour.
But Toshiba wants to fix it themselves...So the cost of the shipping+half a day off will cost me around 120$
Plus I will have to be 1 week at-least without my TG01
That's the price I need to pay because Toshiba thinks it will be nice to take also all the money from fixing straight into their pocket.
Because one day friends your warranty will be finished or you will crack the screen or break the housing...and then you will go/send by mail to the only place where you can get your device fixed.
even if you can do it yourselves in 1 minute or know that it costs 30$ to fix in a lab that is right under your house.
you will need to send it to Scotland or England or maybe one day to japan =) why not? maybe they will decide to close some Toshiba centers
and you will pay as much as Toshiba will decide you need to pay because if you did not get it you do not have any choice =P
Toshiba TG01 parts are not sold anywhere.
there is the definition for it folks:
http://en.wikipedia.org/wiki/Monopoly
and for this I strongly object.
that's why I will sell my 2 TG01(bought 1 for my brother also ) and buy others.
that its company doesn't hold me in a leash on where do I want to fix my device.
It cost me £5.50 to return the phone to Scotland and this included £500 insurance cover. There are rarely spare parts or broken phones on Ebay at the moment because they are all under warranty. After the 2 years is up parts and broken phones will start to appear on Ebay, so if you want to keep your phone alive it will be easy. I realise your personal circumstances mean the cost to return the phone is a bit high but you did buy the phone in the UK (presumably locked to Orange) so it is reasonable for the company to want to repair the phone in the country of purchase. Perhaps you should buy future phones in Israel, then you will not have this problem....
my TG01 has a broken touchscreen, which I would like to fix. Toshiba support told me to send it to a repair center in northern scotland for refund.
Shipping from Germany would be almost 15€ and I don´t know how much further the repair would cost...
Replacememt parts are almost none available; I am looking for days... The only few things I found are very expensive and not even new.
It´s really disappointing.
unfortunately the material is not very robust. The screen gets scratched very easily, the thin back cover deforms and on all TG01 I saw the usb-cover was damaged by fingernails.
http://forum.xda-developers.com/showthread.php?t=803711
If you need photos of the screen I'll post them

Best place to buy an online display/touch replacement

Hello,
I've managed to crack my screen (jut took the phone out of my pocket), and of course, Sony blame me for this, so they won't honor the warranty. No matter if I showed them the pages where Sony is repairing this screens for free on other parts of the world.
They want to charge me $600 USD, so obviously I'm trying to buy a new display/lcd combo online, where I can find prices varying from $150 to $250 USD. The problem with this approach is that most of the vendors are not well known for me, so I don't know if they are worth of my trust.
Do any of you have a recommendation for an online vendor?
Thank you very much for your help. I've been without my phone for one month now, and I really miss playing with it.
estuardo4 said:
Hello,
I've managed to crack my screen (jut took the phone out of my pocket), and of course, Sony blame me for this, so they won't honor the warranty. No matter if I showed them the pages where Sony is repairing this screens for free on other parts of the world.
They want to charge me $600 USD, so obviously I'm trying to buy a new display/lcd combo online, where I can find prices varying from $150 to $250 USD. The problem with this approach is that most of the vendors are not well known for me, so I don't know if they are worth of my trust.
Do any of you have a recommendation for an online vendor?
Thank you very much for your help. I've been without my phone for one month now, and I really miss playing with it.
Click to expand...
Click to collapse
I haven't personally used it but try etradesupply, they're selling the Z ultra display for $204.
Erica Griffin from Youtube has used them so at least they are trustworthy i guess if she recommended them.

Where did you buy the 9t from? And how was your shopping experience?

I put in an order for thr 9t with MiGlobalStore on Aliexpress.
And 4 days later, its not shipped and seller doesnt even read any of my messages LOL
Like, wow, is this normal? By normal, i meant, is this the standard on Aliexpress?
Should i have bought it from Gearbest?
I have purchased my Mi 9T 128GB, blue from Gearbest for 310€. The device has been already shipped. Have to wait 10-15 days for arrival. Will report then.
Sent from my unknown using XDA-Developers Legacy app
So its been 6 days, there is no reply from Mi Global Store on Aliexpress (and its still not shipped). Evem after i habe requested to cancel the order and asked Aliexpress customer representative to inform the seller, nothing. LOL
I dont know whats going on and how this store can manage to be alive for this long. But so far the shopping exoereience has been the worst.
Patience, it will arrive don't worry. As i recall correctly when they give you the DHL (or whatever else - if you chose the DHL shipment) tracking number it only goes live once the package leaves china and starts either from the UK (EU orders) or what ever else warehouse in north America.
I'm now torn between either MI global store - Goldway or Xiaomi Mi store. Don't know if there is any difference at all, but all I know is that if you using those Grey market resellers, you can forget any kind of warranty - RMA cases whatsoever.
Pejpi said:
Patience, it will arrive don't worry. As i recall correctly when they give you the DHL (or whatever else - if you chose the DHL shipment) tracking number it only goes live once the package leaves china and starts either from the UK (EU orders) or what ever else warehouse in north America.
I'm now torn between either MI global store - Goldway or Xiaomi Mi store. Don't know if there is any difference at all, but all I know is that if you using those Grey market resellers, you can forget any kind of warranty - RMA cases whatsoever.
Click to expand...
Click to collapse
Well thats if they give you a DHL tracking number lol They did not give me any info nor respond to my messages lol
I woulf actually try GearBest, if they cancel my order as i requested.
I bought mine on Rakuten site, (Europe, France), from order to arrive in my hands i had wait 6days. 354eur i paid for 128GB, now we can find even for 310eur 128GB
The only thing that's bothering me on rakuten is, that i cannot see anywhere who the seller is. Either it is not writen anywhere or im blind....
Like this for example :
https://fr.shopping.rakuten.com/off...9t-6go-128go-dual-sim-redmi-k20-debloque.html
I see, its a reseller from another site. eglobalcenter
you can see very well that seller is central-FR but it is from china. If you go here https://fr.shopping.rakuten.com/mfp/5849175/xiaomi-mi-9t?pid=3974212410 and scroll down you will find mishopFR 314,38eur
then GTMobe 314,39eur then Kirin 319,99eur,... all this are from europe. all they sell under rakuten site
never_msrp on eBay. Very fast shipping, no problems.
Around $400 for the 128Gb, I didn't realize there was sales tax.
Just for the input and in case anyone in Mexico is reading, I bought it from Doto (a local reseller), they offer warranty over 1 year so that's nice, and it cost me about 45 extra dollars, bit I think it's worth it, they ship it the next 2 days.
Cancel Aliexpress order, because you can get Xiaomi Mi 9T Global version from Gearbest for ~261 euros! Just use this coupon: GBMI9T500
Link to phone: Gearbest
slavke1976 said:
I bought mine on Rakuten site, (Europe, France), from order to arrive in my hands i had wait 6days. 354eur i paid for 128GB, now we can find even for 310eur 128GB
Click to expand...
Click to collapse
Sadly rakuten doesnt ship to canada lol im already used to stores doing this lol
-Mindroid- said:
never_msrp on eBay. Very fast shipping, no problems.
Around $400 for the 128Gb, I didn't realize there was sales tax.
Click to expand...
Click to collapse
Yea...thats the other thing, 13% sales tax here lol
slavke1976 said:
you can see very well that seller is central-FR but it is from china. If you go here https://fr.shopping.rakuten.com/mfp/5849175/xiaomi-mi-9t?pid=3974212410 and scroll down you will find mishopFR 314,38eur
then GTMobe 314,39eur then Kirin 319,99eur,... all this are from Europe. all they sell under rakuten site
Click to expand...
Click to collapse
Yep saw it a bit later (edited post). So I basically can order from allix in that case.
meskafonas said:
Cancel Aliexpress order, because you can get Xiaomi Mi 9T Global version from Gearbest for ~261 euros! Just use this coupon: GBMI9T500
Link to phone: Gearbest
Click to expand...
Click to collapse
Thats a damn good offer, too bad there is only the black variant.
But here is a link from an Italian store (proven) with a 2 I repeat 2 year warranty.
https://grossoshop.net/products/xiaomi-mi-9t-global?variant=23270107938874
Bought my Mi 9T on trading shenzhen for 380€ and I got my unit after like 2-3 days.
I got mine from there also, it arrived in 3 days.
Pejpi said:
Yep saw it a bit later (edited post). So I basically can order from allix in that case.
Click to expand...
Click to collapse
yes you can order from aliexpress, but if from rakuten, and seller from europe, you will not pay extra money for customs or taxes, and very often you can find cupons on rakuten , for example when i order it was 30eur offer for over 300eur shopping.
and if you buy on rakuten you will get points ( if you register as member ), i got 1700points what is 17eur, and after you can buy some other things in value of 17eur on rakuten ( for free, you pay with that points ).
just writing this , not to push you to buy.
Update on MiGlobalStore purchase:
So apparently many peoplr have commented on the store news pages, and they are complaining about how they purchased phones and the seller never respond to message nor ship thier phones. This started near end of June, till now.
Dont know what happened to this store but I am cancelling the order.
According to Aliexpress customer service, only the seller can accept the cancellation, which means if the seller does not respond, my money will be held by aliexpress for 40 days. That is just great. And thats probably what will end up happening, since the MiGlobalStore doesnt seem to care about no sh*t at all LOL
I didnt want to wait so i put in an order drom gearbest, and they shipped it (DHL shipping number provided, at least) right away. Will see how that goes.
For now, my gut feeling is: stay the hell away from MiGlobalStore, no matter if you get what you bought in the end, the overall experience is not gonna be smooth for ya.
You mind posting a link of the store pages?
I'm actually rather interested in the story. But I guarantee you that whatever you order will arrive at your doorstep, some people were waiting for a month. But something like that can be delayed in some many different ways. There is just no possible way that they gonna sell 1k phones and not ship them, that's something even AliX would not let happen.
I suppose they just have a bunch of workers shipping what ever crap they need to all day and all night. And have a "dedicated" chat team just on paper to please the minimum requirements to open a online shop on Alix.
But yeah, all in all who doesn't like that should definitely look elsewhere.
Pejpi said:
You mind posting a link of the store pages?
I'm actually rather interested in the story. But I guarantee you that whatever you order will arrive at your doorstep, some people were waiting for a month. But something like that can be delayed in some many different ways. There is just no possible way that they gonna sell 1k phones and not ship them, that's something even AliX would not let happen.
I suppose they just have a bunch of workers shipping what ever crap they need to all day and all night. And have a "dedicated" chat team just on paper to please the minimum requirements to open a online shop on Alix.
But yeah, all in all who doesn't like that should definitely look elsewhere.
Click to expand...
Click to collapse
Mi Global Store
https://s.click.aliexpress.com/e/bQQcRHbi
Go to the "Feed" tab and open the comments under their (many) posts.
I mean, the price i paid on gearbest is 10 dollars less than this store for the same product, so, with this kinda customer service, to me it is very obvious which to choose lol

Help! Need LCD *urgently* online-shippable to India

As the title goes, I have a Zuk Z2 as my primary phone with a good deal of data on it that needs recovering. Display is absolutely trashed and disposed off by now. Tried ordering off AliExpress, but seems like they don't take orders for India anymore since the government's app bans. Tried MaxBhi, returned a defective product twice and got told the third time that they don't have any parts left. Tried my local electronics corner in the city, but to no avail as the parts for a 5+ year phone have to be sourced from... China. Yep.
Question is, anybody know of a Chinese supplier I can online-order to India? (other than AliExpress, sadly)
P.S. I'm done with doing the "order--get defective part--return shipping--replacement with defective part" cycle with these local businesses like touchlcdhouse.com. And oh, I still haven't gotten my refund 2 months later, so this becomes an expensive exercise very quickly. That's why I need your help :'(

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