Mate 20 Pro stuck on Smart Cover mode despite not having one - Huawei Mate 20 Pro Questions & Answers

Picture: https://i.imgur.com/Qz2nEa5.png
About a week ago my phone got permanently stuck on the Smart Cover screen and I haven't been able to get rid of it. I've searched around and have tried these options:
Wiped cache and factory reset my phone
Calling it (it goes straight to voice mail and doesn't pop up on the phone)
Waving a magnet over the phone to see if that will unlock it
Letting it off for awhile then turning it back on
Cannot turn off the setting for it as I can't get past this screen
The only thing I can do is get into fastboot mode but HiSuite isn't picking it up.
Any other solutions I haven't tried yet? If not I'll have to get it repaired.
Cheers.

Search for settings : display always on

jesuske said:
Search for settings : display always on
Click to expand...
Click to collapse
I'm completely locked out of the phone as it is stuck on "display always on"

Sorry.
Didnt read properly.

@kenny326 - how did you fix yours? same with mine now. Thanks!

You can disable smart cover mode in accessibility settings
Edit: oh nevermind I didn't thoroughly read through the post...not sure how to fix if you can't even unlock the device...probably something wrong with the proximity sensor

Related

[Q] Lg p500 screen timeout does not work!

I tried to set the screen timeout to whatever interval is there, 15sec and up, none of my trials worked to get my screen to turn off and lock which is killing my battery at no time
only when i press the lock buttondoes it turn off.. but when i have the mobile in my pocket it usually press some button accidentally and that will keep the screen on :s
i searched the net to see if anybody else have had this problem but found nothing, and not even the applications on the market made this screen timeout work!! So i wonder if anyone have any idea about how such a problem could be fixed or what caused it?
amlood said:
I tried to set the screen timeout to whatever interval is there, 15sec and up, none of my trials worked to get my screen to turn off and lock which is killing my battery at no time
only when i press the lock buttondoes it turn off.. but when i have the mobile in my pocket it usually press some button accidentally and that will keep the screen on :s
i searched the net to see if anybody else have had this problem but found nothing, and not even the applications on the market made this screen timeout work!! So i wonder if anyone have any idea about how such a problem could be fixed or what caused it?
Click to expand...
Click to collapse
its a malfuntion, no fix, need RMA, need a new mainboard
you can check if the usb as massstorage works, problably not !!!!!
j
amlood said:
I tried to set the screen timeout to whatever interval is there, 15sec and up, none of my trials worked to get my screen to turn off and lock which is killing my battery at no time
only when i press the lock buttondoes it turn off.. but when i have the mobile in my pocket it usually press some button accidentally and that will keep the screen on :s
i searched the net to see if anybody else have had this problem but found nothing, and not even the applications on the market made this screen timeout work!! So i wonder if anyone have any idea about how such a problem could be fixed or what caused it?
Click to expand...
Click to collapse
when this happens to me, i just reboot my phone and screen timeout returns to work
you should replace your phone by claiming warranty for malfunction
It happns to me only when i use iphone lock or finger scanner and keep off the auto lock after booting.
just check it out or use simply lockscreen or goto.
pafaf said:
its a malfuntion, no fix, need RMA, need a new mainboard
you can check if the usb as massstorage works, problably not !!!!!
j
Click to expand...
Click to collapse
you were right, it is a maulfunction the usb massstorage does not work !!
and i got it back from maintainence only last week :\
thanx much
goooosh.. I just got my phone back from maintenance today and I have the same problems.. :S Gonna have to take a trip back tomorrow.. :S
i also got my o1 back today and i also experience the same problem. screen timeout doesnt seem to work and when i charged the phone it boot up and charge with a screen on. my board was replaced and it stayed at the shop for a week and now i have a screen timeout problem. It seems that their replacement board have all this problem. does anyone here have this problem too after their board have been change??
akitos said:
i also got my o1 back today and i also experience the same problem. screen timeout doesnt seem to work and when i charged the phone it boot up and charge with a screen on. my board was replaced and it stayed at the shop for a week and now i have a screen timeout problem. It seems that their replacement board have all this problem. does anyone here have this problem too after their board have been change??
Click to expand...
Click to collapse
OK, a quick test for you. Please follow these steps:
- go to Menu - Settings - Applications - Development
- check if "Stay awake" is enabled.
If it is, then that's why your phone behaves like that, because you requested it. Uncheck that option - problem solved and you should facepalm yourself for sending the phone in service over this trivial issue.
If not, then you indeed have a problem and you should demand some explanations at the service center.
masteryx said:
OK, a quick test for you. Please follow these steps:
- go to Menu - Settings - Applications - Development
- check if "Stay awake" is enabled.
If it is, then that's why your phone behaves like that, because you requested it. Uncheck that option - problem solved and you should facepalm yourself for sending the phone in service over this trivial issue.
If not, then you indeed have a problem and you should demand some explanations at the service center.
Click to expand...
Click to collapse
actually it is already disabled by default and it is the cause of the problem. Maybe the board they replace is defective. I noticed that most of the people having the same problem as mine are those people who have new board. Ill bring this back tomorow. it sucks! i have to wait for another week!
mass storage doesnt work for me too. have to bring this back again tomorow.
same issue to me...
it just got back from service center with a brand new logic card.. and now it does not work screen time out neither usb functionalities =_=
done many test (different computers and s.o., several reboots... nothing worked)
MAXT3R88 said:
same issue to me...
it just got back from service center with a brand new logic card.. and now it does not work screen time out neither usb functionalities =_=
done many test (different computers and s.o., several reboots... nothing worked)
Click to expand...
Click to collapse
i suggest u return it back immediately. I already return mine a while ago. it seems most of their replacement boards are defective. So its best to be very cautious in modding the phone if u wish not to have a defective board and save ur self the hassle of going back in forth at their center.
There is meant to be a remedy.
The replacement boards require a hard factory reset(see user manual for process) followed by a power down and battery removal then power up, once in users unit.
I am yet to test this out and will give an update next week.

Vibrate

This seems an overly obvious question. Does the watch have vibrate? I just got it two days ago, but no setting of vibrate anywhere seems to make it shake. I would think I'd have run across someone else saying something if it lacked the ability...
So, kinda wondering if mine is broken or if I totally missed that it isn't there.
Thanks
jd
jdommer said:
This seems an overly obvious question. Does the watch have vibrate? I just got it two days ago, but no setting of vibrate anywhere seems to make it shake. I would think I'd have run across someone else saying something if it lacked the ability...
So, kinda wondering if mine is broken or if I totally missed that it isn't there.
Thanks
jd
Click to expand...
Click to collapse
Mine vibrated yesterday and now it wont vibrate. If you scroll down from the top on your home screen, click the icon in the top right corner, that should bring up your wifi, airplane mode, gps, battery, etc icons. If you scroll down to audio profiles, there is one called meeting that has a picture of a phone vibrating. That should make calls and messages vibrate your phone. You can also manually turn them on because if you go to settings/device/audio profile/settings for general where you can select vibrate plus ring, and if you scroll down there is an option for vibrate on touch. Even though I have both these settings checked, and they used to work, they are no longer working. I tried a factory reset, and that didn't fix it. Now, when I power on my watch, I get a message that says headphones disconnected. It seemed to stop working after I started getting this message, not sure if that is normal or if it has anything to do with it. I will let you know if I figure out a way to get mine vibrating again, but for now it looks like mine could be broken. Can anyone else chime in on this if this has happened to you?
flimmyflam said:
Mine vibrated yesterday and now it wont vibrate. If you scroll down from the top on your home screen, click the icon in the top right corner, that should bring up your wifi, airplane mode, gps, battery, etc icons. If you scroll down to audio profiles, there is one called meeting that has a picture of a phone vibrating. That should make calls and messages vibrate your phone. You can also manually turn them on because if you go to settings/device/audio profile/settings for general where you can select vibrate plus ring, and if you scroll down there is an option for vibrate on touch. Even though I have both these settings checked, and they used to work, they are no longer working. I tried a factory reset, and that didn't fix it. Now, when I power on my watch, I get a message that says headphones disconnected. It seemed to stop working after I started getting this message, not sure if that is normal or if it has anything to do with it. I will let you know if I figure out a way to get mine vibrating again, but for now it looks like mine could be broken. Can anyone else chime in on this if this has happened to you?
Click to expand...
Click to collapse
I cannot get my vibrate to work again, if anyone has experienced this, please reply and let me know how to fix it, for now, i am giving up, and extremely disappointed
jdommer said:
This seems an overly obvious question. Does the watch have vibrate? I just got it two days ago, but no setting of vibrate anywhere seems to make it shake. I would think I'd have run across someone else saying something if it lacked the ability...
So, kinda wondering if mine is broken or if I totally missed that it isn't there.
Thanks
jd
Click to expand...
Click to collapse
It does vibrate. But very few things use that function it seems. I was thinking about setting up a tasker script to vibrate on any notification.
mortis2600 said:
It does vibrate. But very few things use that function it seems. I was thinking about setting up a tasker script to vibrate on any notification.
Click to expand...
Click to collapse
Anyone have any ideas on how to get mine vibrating again? I've done the backup and restore option, is that how you do a proper factory reset, or is there another way I can try to get this thing to start working again?
update: Just flashed 1900_20140120 firmware using the excellent guide on here, and still no vibrate
flimmyflam said:
Anyone have any ideas on how to get mine vibrating again? I've done the backup and restore option, is that how you do a proper factory reset, or is there another way I can try to get this thing to start working again?
update: Just flashed 1900_20140120 firmware using the excellent guide on here, and still no vibrate
Click to expand...
Click to collapse
Mine started working. Not sure why; I tried to reset to factory and despite following the directions and watching Loki's video, i managed to lock the watch up. Popped the battery, put it back together, wiped the device. Now it vibrates and that is good. Just wish i knew what I had did that fixed it.
Thanks all!
Jd
Mine does not vibrate either, never did.
I tried with the stock firmware, Loki's firmware, stock with enhanced security... no luck...
Thoughts?
jdommer said:
Mine started working. Not sure why; I tried to reset to factory and despite following the directions and watching Loki's video, i managed to lock the watch up. Popped the battery, put it back together, wiped the device. Now it vibrates and that is good. Just wish i knew what I had did that fixed it.
Thanks all!
Jd
Click to expand...
Click to collapse
stanelie said:
Mine does not vibrate either, never did.
I tried with the stock firmware, Loki's firmware, stock with enhanced security... no luck...
Thoughts?
Click to expand...
Click to collapse
Mine started vibrating again. I went to take the battery out, but couldn't get the screws off, so I gave up, when I rebooted, all the sudden vibrate worked again. Not sure if it was powering it on and off a few times, or shaking it around, try taking the battery out and putting it back in if you can, if not, just try turning it off and then on and maybe lightly shaking it around
Well,
It looks like a bad electrical contact, I've downloaded an app called "vibrater" that does just what it says, and it won't start the vibrator until I lightly tap the watch on it's side while the app is turning the vibrator on.
But it does not stick. I guess I will have to return the watch to have it fixed...
Until tonight, I thought the TrueSmart just didn't have a vibrator...
Vibration doesnt work
Hey, just received my Omate Trusmart! (Kickstarter edition)
Overall I am extremely happy with the watch, but there are a couple of major problems:
1. The vibration doesn't work, I have tried rebooting, factory restore etc but nothing seems to work. Does anyone know a fix to this or is it a hardware problem?
2. My screen has very faint dark spots in the center. Looks like a manufacturing defect.
Is it possible to return the watch to get a replacement? I havent opened the back cover yet.
Thanks.

Just bought my phone and SCREEN IS NOT WORKING

Hello, I just came back from the store where I bought my S6 edge (925l) and while i was transfering some stuff to my phone it crashed and stopped working. I mean, i tried to reset, download mode, etc etc screen is COMPLETLY black. Doesn't show up anything but its still responsive to touch, i can unblock and increase volume but screen doesn't work at all. Any ideias?
PS: while i was using it, sometimes app crashed and freezed. Then i suddently turned off the screen and boom. Don't work anymore.
PS2: even when i access Download / recovery, it doesn't show up anything.
Damn, such a expensive phone like this... Its sad.
You can't exchange it?
I had a faulty usb cable that gave some thing simular it turned off the brightness and the auto brightness switch . I found if I went in to a shop or home I could see the screen enough to unlock the phone and turn the brightness back on. I have marked my dud cable since ?
http://forum.xda-developers.com/showthread.php?t=3105553

Google assistant not working when in sleep mode, after pie upgrade.

Hi,
I have an S9+ with Rogers in Canada, which was recently upgraded to Android pie. Ever Since I have not been able to use Google assistant when the phone is in sleep mode. Prior to the update, I was able to say "OK Google: set the timer for xxx minutes", when the phone was in sleep mode. But now it doesn't work anymore, other than vibrating. It still works on other screens, just not when the phone is asleep.
I called Samsung but they were useless telling me that I need to press the home button and that it has always been so and that nothing changed with Android Pie but that is BS.
Can other Pie users please verify, that OK Google works on your phone when it is in sleep mode and if anyone else has the same issue as I and if you have a solution.
Thanks,
Roli
Sleep mode? as in while screen is off? or another mode?
skygear said:
Sleep mode? as in while screen is off? or another mode?
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Click to collapse
Yes. When the screen is locked.
My phone was like that at one point, I am on Pie now and I had to go into the settings and make sure it was set to work even when the screen was off. Took a minute to find, have you checked there?
Settings/Google/Search, Assistant and Voice/Voice/Voice Match
I have. The phone vibrates when the screen is off and I say "OK Google" but is the screen remains black until I press the home button.
I'm thinking now that perhaps it has something to do with security and not with Google Assistant. I'm going to check my security settings. Maybe there's something there.
Come to think of it, I've had that happen before, not now but some time ago. I never sound effects, never really tried, somehow it just seemed to resolve itself after a while I guess. Good luck and keep us posted, you might be right in that it has to do with some security setting or something.
This? Access with voice match?
There is also that one underneath that says 'unlock with voice match', for use if you have a screen lock set up I guess. Did you try that one as well?
YrrchSebor said:
There is also that one underneath that says 'unlock with voice match', for use if you have a screen lock set up I guess. Did you try that one as well?
Click to expand...
Click to collapse
I’m sure that’s the option the OP needs to use.
I think it's a common problem with Google assistant and potentially the same as the 'voice unlock paused' issue, I've seen people complaining about both on pixel forums as well as on here (if Google can't get it right with their own phone what hope do we have!!). There were a few steps around deleting the voice model and resetting the smart lock agent (see screenshot). I did this and retrained the voice model in absolute silence which seemed to work for a bit but has since stopped. Annoyingly it doesn't seem to take into account when I'm at home and the phone is unlocked with smart lock!
xc rider said:
I’m sure that’s the option the OP needs to use.
Click to expand...
Click to collapse
OK. Here is my screenshot of the settings that I have on my phone. Access and Unlock with Voice Match are turned on.
Let me reiterate. The phone is reacting to "OK Google" on every screen so the voice match is working.
The problem is that when when I am on the lock screen and I say "OK Google" the phone vibrates, acknowledging that it heard the prompt but it does nothing until I press the home button or power button.
Have a look at this video. (I distorted for privacy reasons the audio because my phone and tablet were reacting when I was playing back the video):
https://youtu.be/fO3nsJ215eo
I have the S9+ on Rogers and thankfully, this feature continues to work flawlessly after the upgrade as I use it often in my daily work..It actually seems to be more responsive after the update.
It can be very frustrating when the feature randomly stops working but it is usually due to an update on Google's end that causes it as I can usually fix it by going through the voice setup steps after an update..
In extreme situations you may want to uninstall and then reinstall the Google app..
Had the same problem myself and fixed it, just go to app info for Google and clear the cache and clear data, worked a treat for me
Roli001 said:
Hi,
I have an S9+ with Rogers in Canada, which was recently upgraded to Android pie. Ever Since I have not been able to use Google assistant when the phone is in sleep mode. Prior to the update, I was able to say "OK Google: set the timer for xxx minutes", when the phone was in sleep mode. But now it doesn't work anymore, other than vibrating. It still works on other screens, just not when the phone is asleep.
I called Samsung but they were useless telling me that I need to press the home button and that it has always been so and that nothing changed with Android Pie but that is BS.
Can other Pie users please verify, that OK Google works on your phone when it is in sleep mode and if anyone else has the same issue as I and if you have a solution.
Thanks,
Roli
Click to expand...
Click to collapse
I'm on an S9+ with Bell in Canada and I can still unlock my device with voice when it's sleeping even though it gave me a notice that I would no longer be able to.
For some reason I've lost the ability to voice control any of my smart devices through Google Home. Seems like a related but different problem.
That, the lack of pro video mode and the brutal battery life have really turned Pie into a nightmare for me..
Hope they release fixes for these issues or I'll have to look at flashing..

Mate 20 Pro Screen Connectivity Issue

Hey,
A few days back my device just stopped functioning correctly. At first I thought a restart would fix it, I wished i didnt restart as now i cant even use face unlock to unlock the phone. The screen works, but does not register any touch. The resolution seems wrong also. I can't factory reset as it requires me to type yes but i cannot use the screen. Any advice?
Please have a look at the video attached.https://youtu.be/eNGIBxalzX8
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